FRAZEE CARPET & FLOORING

4.1
|
36 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Frazee Carpet and Interiors 3113 Hillsborough Rd, Durham, NC 27705-3002 919-286-5570 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.1
|
36 Reviews

Reviews


5.0
5 days ago We had a great experience working with Jason at Frazee. He helped us find the perfect flooring for our house that actually fit in our budget. And he coordinated easily with the installers who did a great job on a huge project in a short time frame. We're so happy with how it looks and really appreciate the excellent customer service with everyone at Frazee.
4.0
3 weeks ago This customer did not leave a comment.
5.0
3 weeks ago Boyd got me set up with carpet for a rental property quickly and professionally. Due to a schedule cancellation, we went from a disaster left by the previous tenant to a fully rentable house in 3 days. Thanks so much, Boyd!!
5.0
last month Boyd Broadwell at Frazee Carpet & Interiors has helped me with carpet and tile projects in my own home and in the homes of my design clients. Boyd is very knowledgeable in all the products sold at Frazee and has always given me excellent service. I highly recommend Boyd!
1.0
2 months ago I had a new stair runner installed by Frazee. The carpet had a pattern that was installed crooked. One of the owners came and looked at it and agreed it needed to be replaced, but has never answered repeated calls.
5.0
3 months ago Been working with Frazee for years now and have had great experience with service every time. Stop by if you need any type of flooring!
4.0
3 months ago Good selection, low-key sales assistance. They contracted this quirky bathroom linoleum job to guys who went above and beyond. Great matching, top-flight quarterround staining, install. My 2nd project with them.
5.0
5 months ago We had a great experience with Frazee and they really helped us out with a very tight timeline. I worked with Jason Lambert and let him know up-front that we had a small window of availability and needed to get new floors selected, measured, ordered and installed very quickly. He helped me focus our selections on floors that would typically be easy to order while still getting the quality we desired. He was incredibly helpful and responsive; building on his good relationships with vendors, Jason was able to quickly secure optimal pricing and a turnaround time which fit our needs. The floor looks terrific and I appreciate how helpful and respectful Jason was. I would definitely recommend Frazee Carpets/Jason Lambert.
2.0
5 months ago We visited the showroom and had a positive experience speaking with the sales rep. He took our contact information and said he would call to set up a consultation appointment the following week. Weeks went by with no call, so we contacted him at the number and email address he had provided. He said he didn't have his schedule with him, but would call us as soon as he did, in order to set up a time. A couple of more weeks went by. We got in touch again, and he said there was a death in the family, and that had prevented him from calling us. He said he would call the following Monday. He was very friendly each time, assuring us he fully intended to schedule the appointment. He never has contacted us. Instead of stringing us along, it would have been better to just be honest and say he was overwhelmed with work, or refer us to another employee. We have been patient, because we wanted to give them our business (they're local with a good reputation). I know other people who have been happy with their work, but apparently, we'll never know from firsthand experience.
5.0
7 months ago We had an excellent experience with Frazee. The staff assisted us with the correct color for the refinishing of hardwood floors and the owners kept in touch with us about progress. It was a very difficult job but the floors look beautiful. In addition, the staff returned at a later date and repaired areas the painters and electricians marred by mistake.
5.0
8 months ago Highly recommended! Went to the shop on Friday, Jason helped us pick out the flooring, and by Monday night it was installed. It was a small project, so probably easier than most, but the customer service was excellent and we're very happy with our new kitchen floor.
5.0
9 months ago This customer did not leave a comment.
5.0
10 months ago Lots of flooring options. Carpet, ceramic, vinyl planks, hardwood, engineered wood, laminates... Kid proof, pet proof, waterproof, etc....
1.0
last year We hired Frazee when we installed hardwoods throughout our downstairs. They were friendly and helpful enough in their showroom and explained our choices well. But when we got the work done, the crew was rude. They broke our toilet and lied about it. Our plumber took pictures and had to approach them on our behalf to get them to take responsibility. According to our plumber, they bad mouthed us to him saying that we were just difficult people to work with. When we moved into our house after the work was done, we found trash and half drunken soda cans in our cabinets around the house. They messed up the flooring installation in our half bathroom (same one where the toilet was improperly ripped out and broken). At the point that we discovered the flooring that wasn't installed correctly (gaps between), we didn't want them back in our house. One star for the overall experience.
5.0
last year Frazee repaired hardwood floor damage for me. I was out of town at the time. I returned to find the job done beautifully. I couldn't have been more pleased.
5.0
last year This customer did not leave a comment.
4.0
last year Good
3.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
4.0
last year Helpful and knowledgeable staff
5.0
last year After working with a bunch of different contractors renovating my home, It was nice to finally have a crew show up on time and complete the work with no issues. Boyd was very laid back and easy to work with. I will be using them again and recommending them in the future.
5.0
last year What an incredible experience
4.0
2 years ago Pro-tip: if you're looking for remnants, these guys sell them for the same prices regardless of carpet quality. You get a real bargain if you find a piece that's normally expensive.
1.0
2 years ago During our bathroom renovations, our contractor used Frazee to provide tile installation on our floors and bath walls. The price quoted was comparable to other tile specialists. During the tile installation, the following happened: - The installation began two days late, and took a half-day longer than anticipated to complete. - The staff was rude and short-tempered with us when we checked on their work. - The staff failed to consult us or the contractor prior to finishing their work. - The tile work was done incorrectly (rushed job, too much water in the grout, uneven tiles, tiles jutting out of floor and wall). - When our contractor called the Frazee staff back in to fix the work, it was still done incorrectly, and the staff left without consulting us or the contractor. - When our contractor called the Frazee staff back in to fix the work....again, it was still done incorrectly, and the staff left without consulting us or the contractor......again. - When the Frazee supervisor visited our home, they were very dismissive about the errors. As a result of all this, my family was without bathrooms for an additional two weeks, and several days were lost at work due to coordination with Frazee to fix their work. So, one star.
5.0
2 years ago We recently replaced all the carpet in our two story home and it looks and feels great! Chad was knowledgeable and easy to work with. The installers did an excellent job and were extremely careful not to damage our walls, trim or hardwoods. They thoroughly cleaned up when they were finished. They even moved some extremely heavy furniture. We had received several quotes from other flooring companies, but theirs was by far the best- almost half the price for a higher quality carpet/pad. We are very happy with their work and would definitely recommend!
5.0
3 years ago We also dealt with Chad Wright. Very happy with their work. They were flexible with scheduling, gave us a good price, arrived and got the work done as scheduled, cleaned everything up, and the carpet looks great.
5.0
3 years ago Peg P I recently had my old upstairs carpet removed and new carpet installed by Frazee Carpet. I was referred to them by a realtor friend. Chad was terrific in helping us select a good quality carpet at a very reasonable price. The installers were there right on time and did a very nice job installing and cleaning up afterwards. Chad called me the same day to check on how things went-now that's great customer service! I would highly recommend this family owned business and Chad.
5.0
3 years ago It is not often that you find a company that is willing to go over and above to make a small project work! Chad came out and gave us a reasonable price to replace the floor with vinyl in my 90 year old Mom's half bath. It was an old house and the floor was pretty compromised. Throughout the project, he answered all the questions and assure us it would be done in the time frame we needed it. And Leonard came out and in spite of all the surprises and obstacles dealing with an old house...he never quit and stuck with us even when most installers would walk away. There wasn't one issue that he didn't see as a challenge and he was determined to make it work. We were very happy with his tenacity and his work ethic. The whole company was a pleasure to work with and I would absolutely use them again!
4.0
3 years ago Prompt on both estimate visit and resulting carpet installation. Work was quality job and done quickly. Would use again.
5.0
4 years ago I always deal with Chad Wright, He is very knowledgeable on every type of flooring that is in the showroom. Chad use to be a flooring installer for many years and has a lot of experience. If you have any questions at all he is right there to resolve your issues. Great Job Chad keep up the good work!!!!!
2.0
5 years ago Pros = competitive pricing, good variety, quality installation job Cons = poor follow-up/follow thru, excessive damage from install, attention to details could be improved Just finished installation of all new laminate, carpeting & tile. Good installation job & quality materials, and price was reasonable. However, getting jobs completed was a lot more headache / hassle than expected. - took a week+ of follow-up calls before they would come back & reinstall toilets & finish off tacking carpet down at transitions, after finishing the tile installation. - excessive damage to trim (3+ feet above floor??) & base boards (1 pc completely split in 2 & sloppy job nailing the 2 pcs to the wall ....quite visible; another pc w/ huge chunk taken out of it from an errant hammer swing, probably from trying to nail down the quarter round)...and they claimed the detailed pictures I sent them showed "typical" damages for an installation of laminates. - poor clean up after the tile installation - grout & other materials stuck to bathroom mirrors, cabinets, door frames, countertops, etc. - quarter round & trim pieces 'rough' finished only - no angles but to blend pieces. - my garage was used for storage for crew's materials & tools (for a completely different job...since the tile was NOT what was used in my job), and left a mess.
1.0
5 years ago I rating them a 1 star because it would not allow me to go lower. I recently had them refinish my hardwood floors. After the sub contractor they hired left, 2 of my doors were nailed shut, none of the quarter round ends were stained, my white baseboards had stain all over them. After contacting Damon Frazee, he made an appointment at 530 to have the subs come back and fix their poor quality work. They showed up at 9 pm waking my 2 year old daughter. My house was goi g on the market and I was forced to take a day off of work to cut open my door and paint the trim. In several places there were different sizes of quarter round. The quality is horrific and I would never use them again. They did offer to have someone come back and fix the work butat this point i have no trust in their company. While waiting for work to be completed Damon Frazee threatened to take action against me if I did not pay the remainder of the balance. They should never be trusted as they will farm out the work to the lowest bidder. No one from Frazee has ever bother to even see the poor quality work. If anyone doesn't believe me I can send you pictures.
5.0
6 years ago I used this company last year when I moved into my townhouse. I had them tear out the carpet in my living room and replace it with Brazilian Cherry Pergo laminante flooring. They did a wonderful job and completed the work in no time. My floors look beautiful. The price was very reasonable. I would definitely use them in the future.
5.0
10 years ago Great Experience When my daughter started crawling, we went to Frazee to compare carpet prices. The sample we loved for quality of fiber, colorfastness, and durability ended up being on sale. We carpeted our downstairs basement, two rooms, 1100sqft and pie…
4.0
10 years ago Union Baptist Church Couples Ministry Very good selection of flooring - tile, wood, vinyl. Good down home sales staff and willing to work with you to solve your flooring needs. Reasonable prices. Tell him \r Glenn sent you!
5.0
12 years ago Saved my life...okay my pride I burnt a hole in my carpet and Frazee sent a team out to repair the iron burn! Within an hour the spot was repaired and I am the only one who knows about the patch! I had family stay with me for a week and not once did anyone notice,…