FRAZEE CARPET & FLOORING

4.3
|
55 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Frazee Carpet and Interiors 3113 Hillsborough Rd, Durham, NC 27705-3002 919-286-5570 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
55 Reviews

Reviews


4.0
4 days ago Good
5.0
last week We had all three floors of our house completely redone by Frazee, and couldn't have been happier with our experience, or the results. Jason was great to work with, helping us select carpeting and LVP flooring, and coordinating the work. The installation crews were neat and efficient, and did a great job. We would highly recommend them.
5.0
last month Good
4.0
last month The nicest group of employees and I was in and out. Very great for job sites.
5.0
2 months ago I had a great experience with Frazee Carpet. Jason, my salesperson, was extremely knowledgeable and helpful, and the process of selecting, scheduling and installing the carpet was excellent from start to finish. Highly recommended!
5.0
3 months ago We had a great experience working with Jason at Frazee. He helped us find the perfect flooring for our house that actually fit in our budget. And he coordinated easily with the installers who did a great job on a huge project in a short time frame. We're so happy with how it looks and really appreciate the excellent customer service with everyone at Frazee.
5.0
4 months ago I purchased 2800 sq. ft. of vinyl plank flooring from Frazees, based on the recommendation of my meticulous contractor. The first thing I noticed was that Jason Lambert was much more helpful than the salesmen I encountered at other flooring stores. Most didn't want to spend much time with me until I was ready to actually purchase. Frazee had a larger selection than some other stores, and Jason was very open to helping me find the right floor for my needs (both upstairs and basement). He showed me a wide range of price ranges and was clear about the characteristics of each. I am thrilled with the flooring I selected. Not only does it look and feel great, but it is waterproof and anti-microbial for the basement. Because I was buying a large quantity, Jason gave me substantial discounts on the flooring and installation. Someone came to my house three separate times to insure that we had what we needed and that the installation would go smoothly. A couple of days before installation my contractor suggested we could save time and money by pre-painting the shoe molding. Jason wasn't able deliver it on this short notice, but he did let my contractor pick it up. The installation went well. I will definitely go back to Frazees when I am looking for carpet.
4.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Update: Used Frazee a second time for carpet in my own home. Frazee was the ONLY place in town willing to order a low-VOC carpet padding for us instead of sticking us with the standard pad. Boyd also helped us find a low-VOC, partially-recycled carpeting. This is where to go for the more eco-friendly choice of carpet in Durham! (Boyd mentioned very-eco-friendly but harder to care for wool carpeting as well, so extra thanks for keeping on top of all the options!) We did have to wait slightly longer for the special order padding to come, but everything arrived as promised, and the whole house was done in a day. Frazee's people also discovered an issue with an area of flooring in our home and insisted on sending out a specialist to take a look before promising a different flooring style to the area. I appreciated their extra care. The other places I went for quotes didn't catch the issue at all, and we'd have been out thousands for a hardwood that can't go into that section of our house without settling oddly.
5.0
4 months ago Jason provided my husband and I with excellent assistance with our tile and hardwood project. We were very happy with the service provided - both friendly and knowledgeable. We really like our new floors - the tile and hard wood selected match perfectly. Installation was quick.
5.0
4 months ago Frazee Carpet was excellent. Boyd Broadwell was great to work with and made gave us a great deal on carpet for our remodel project. David S
5.0
4 months ago Boyd Broadwell at Frazee Carpet & Interiors has helped me with carpet and tile projects in my own home and in the homes of my design clients. Boyd is very knowledgeable in all the products sold at Frazee and has always given me excellent service. I highly recommend Boyd!
5.0
4 months ago My family recently moved to Durham from Maryland and knew we just had to replace the carpeting in the master bedroom. Our agent recommended Frazee so we made an appointment and met with Boyd. He showed us a number different carpets and was very thorough and knowledgeable in describing the differences in material and wearability. We made our selection and were able to get it expertly installed in less than two weeks. The crew that installed it were on time and did a great job in making certain the the cable wires were not exposed. After the boss made her own inspection and it passed I felt I had to let Boyd know how much I appreciated the great experience that we had with Frazee Carpet.
1.0
5 months ago I had a new stair runner installed by Frazee. The carpet had a pattern that was installed crooked. One of the owners came and looked at it and agreed it needed to be replaced, but has never answered repeated calls.
5.0
6 months ago Been working with Frazee for years now and have had great experience with service every time. Stop by if you need any type of flooring!
4.0
6 months ago Good selection, low-key sales assistance. They contracted this quirky bathroom linoleum job to guys who went above and beyond. Great matching, top-flight quarterround staining, install. My 2nd project with them.
5.0
8 months ago We had a great experience with Frazee and they really helped us out with a very tight timeline. I worked with Jason Lambert and let him know up-front that we had a small window of availability and needed to get new floors selected, measured, ordered and installed very quickly. He helped me focus our selections on floors that would typically be easy to order while still getting the quality we desired. He was incredibly helpful and responsive; building on his good relationships with vendors, Jason was able to quickly secure optimal pricing and a turnaround time which fit our needs. The floor looks terrific and I appreciate how helpful and respectful Jason was. I would definitely recommend Frazee Carpets/Jason Lambert.
2.0
8 months ago We visited the showroom and had a positive experience speaking with the sales rep. He took our contact information and said he would call to set up a consultation appointment the following week. Weeks went by with no call, so we contacted him at the number and email address he had provided. He said he didn't have his schedule with him, but would call us as soon as he did, in order to set up a time. A couple of more weeks went by. We got in touch again, and he said there was a death in the family, and that had prevented him from calling us. He said he would call the following Monday. He was very friendly each time, assuring us he fully intended to schedule the appointment. He never has contacted us. Instead of stringing us along, it would have been better to just be honest and say he was overwhelmed with work, or refer us to another employee. We have been patient, because we wanted to give them our business (they're local with a good reputation). I know other people who have been happy with their work, but apparently, we'll never know from firsthand experience.
5.0
9 months ago Great quality, a wide selection of flooring and even better they treat you like you matter. Unlike big box stores with limited selections and bad customer service they take care of you from the minute step in the door. Ask for Jason he is fantastic to work with.
5.0
9 months ago The word is FANTASTIC! We had a flood in my home and the downstairs floors had to be replaced and upstairs bathroom. We asked the builder of our home and he recommended someone who was too busy and that person recommended Frazee. We asked our builder and he said yeah Frazee is good. Good is an understatement, like I said FANTASTIC! We met with the salesperson Jason Lambert who is a great person to work with so we decided to have all the floors redone. Jason is knowledgeable and experienced about the work to be done because he used to lay floors himself. He was professional in the way he dealt with us. He called several times to inform us of the schedule and to check that everything was going alright. And the WORK CREW were incredible and a pleasure to watch them work. They were not only good and fast at their job but they cared about how it looked and that we were pleased with the work. They cleaned up everything and were careful about how they handle our furniture and appliances. Thanks to Jason and the crew for a fantastic job!
5.0
10 months ago We had an excellent experience with Frazee. The staff assisted us with the correct color for the refinishing of hardwood floors and the owners kept in touch with us about progress. It was a very difficult job but the floors look beautiful. In addition, the staff returned at a later date and repaired areas the painters and electricians marred by mistake.
5.0
11 months ago Highly recommended! Went to the shop on Friday, Jason helped us pick out the flooring, and by Monday night it was installed. It was a small project, so probably easier than most, but the customer service was excellent and we're very happy with our new kitchen floor.
5.0
last year This customer did not leave a comment.
5.0
last year Lots of flooring options. Carpet, ceramic, vinyl planks, hardwood, engineered wood, laminates... Kid proof, pet proof, waterproof, etc....
1.0
last year We hired Frazee when we installed hardwoods throughout our downstairs. They were friendly and helpful enough in their showroom and explained our choices well. But when we got the work done, the crew was rude. They broke our toilet and lied about it. Our plumber took pictures and had to approach them on our behalf to get them to take responsibility. According to our plumber, they bad mouthed us to him saying that we were just difficult people to work with. When we moved into our house after the work was done, we found trash and half drunken soda cans in our cabinets around the house. They messed up the flooring installation in our half bathroom (same one where the toilet was improperly ripped out and broken). At the point that we discovered the flooring that wasn't installed correctly (gaps between), we didn't want them back in our house. One star for the overall experience.
5.0
last year Frazee repaired hardwood floor damage for me. I was out of town at the time. I returned to find the job done beautifully. I couldn't have been more pleased.
5.0
last year This customer did not leave a comment.
4.0
last year Good
3.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
4.0
last year Helpful and knowledgeable staff
5.0
last year After working with a bunch of different contractors renovating my home, It was nice to finally have a crew show up on time and complete the work with no issues. Boyd was very laid back and easy to work with. I will be using them again and recommending them in the future.
5.0
last year What an incredible experience
5.0
2 years ago We used Frazee Carpet when we first moved to the area in 2005 - we knew no one and just picked them out of the phone book. It was a good experience and when we decided to re-carpet the upstairs of our home last month, we went back to them. We were not disappointed- same friendly, professional, small business services! Great job, stayed within the budget, clean and neat. The gentlemen who installed the carpet were very friendly and did everything they could to make the experience easy for the homeowner. I highly recommend them!
4.0
3 years ago Pro-tip: if you're looking for remnants, these guys sell them for the same prices regardless of carpet quality. You get a real bargain if you find a piece that's normally expensive.
1.0
3 years ago During our bathroom renovations, our contractor used Frazee to provide tile installation on our floors and bath walls. The price quoted was comparable to other tile specialists. During the tile installation, the following happened: - The installation began two days late, and took a half-day longer than anticipated to complete. - The staff was rude and short-tempered with us when we checked on their work. - The staff failed to consult us or the contractor prior to finishing their work. - The tile work was done incorrectly (rushed job, too much water in the grout, uneven tiles, tiles jutting out of floor and wall). - When our contractor called the Frazee staff back in to fix the work, it was still done incorrectly, and the staff left without consulting us or the contractor. - When our contractor called the Frazee staff back in to fix the work....again, it was still done incorrectly, and the staff left without consulting us or the contractor......again. - When the Frazee supervisor visited our home, they were very dismissive about the errors. As a result of all this, my family was without bathrooms for an additional two weeks, and several days were lost at work due to coordination with Frazee to fix their work. So, one star.
5.0
3 years ago We recently replaced all the carpet in our two story home and it looks and feels great! Chad was knowledgeable and easy to work with. The installers did an excellent job and were extremely careful not to damage our walls, trim or hardwoods. They thoroughly cleaned up when they were finished. They even moved some extremely heavy furniture. We had received several quotes from other flooring companies, but theirs was by far the best- almost half the price for a higher quality carpet/pad. We are very happy with their work and would definitely recommend!
5.0
3 years ago We also dealt with Chad Wright. Very happy with their work. They were flexible with scheduling, gave us a good price, arrived and got the work done as scheduled, cleaned everything up, and the carpet looks great.
5.0
3 years ago Peg P I recently had my old upstairs carpet removed and new carpet installed by Frazee Carpet. I was referred to them by a realtor friend. Chad was terrific in helping us select a good quality carpet at a very reasonable price. The installers were there right on time and did a very nice job installing and cleaning up afterwards. Chad called me the same day to check on how things went-now that's great customer service! I would highly recommend this family owned business and Chad.
5.0
3 years ago They did an excellent job with our new carpet and a reasonable price!
5.0
3 years ago Bought carpet from Carpet one of Durham 3 -4 years ago . Carpet was warranted not to stain or they would replace it free! As it turned out they went out of business shortly after and we purchased the carpet. After about three years we had stains that we tried to remove professionally but would not come out. We tried to resolve the problem with the original seller but had no result after an exhausting calls to the owners who still had a business in Fayetteville we got no response , I had a Daughter that played high school softball with Frazee's Daughter Tyler. We started a dialogue on my problem. Damon started inquiring on the problem .He understood the problem and promised to look into the problem even though he had nothing to do with the sale or warranty . After months of Damon's relentless investigation he replaced the carpet for us at no cost. Make sure you make Frazee Carpet your ONLY carpet, hardwood, and Vinyl sales . Thanks to Damon Frazee . You went way beyond to make sure we got what was promised from someone not servicing what they sell .
2.0
3 years ago We choose this place because we had a good experience in the store, loved their supply of shaw laminate. Their selection of laminate looked better than many hardwoods and the price was competitive. However, it seems that the communication they have between their contractors is poor. They arrived late and the people that were working had no idea what frazee had communicated to us. They also measured wrong so for over a week we had a decent size of our house unfinished. I could go on.
5.0
3 years ago It is not often that you find a company that is willing to go over and above to make a small project work! Chad came out and gave us a reasonable price to replace the floor with vinyl in my 90 year old Mom's half bath. It was an old house and the floor was pretty compromised. Throughout the project, he answered all the questions and assure us it would be done in the time frame we needed it. And Leonard came out and in spite of all the surprises and obstacles dealing with an old house...he never quit and stuck with us even when most installers would walk away. There wasn't one issue that he didn't see as a challenge and he was determined to make it work. We were very happy with his tenacity and his work ethic. The whole company was a pleasure to work with and I would absolutely use them again!
4.0
4 years ago Prompt on both estimate visit and resulting carpet installation. Work was quality job and done quickly. Would use again.
5.0
4 years ago We had our bottom floor replaced with manufactured hardwood - Burnt Hickory Hard-scraped. The quality of the material they used was excellent and the pricing was competitive, not the least expensive but not the most expensive. The work was completed in a timely manner and ON TIME. The communication between Damon and us was excellent. We knew exactly what was going on and when. The clean up was better than what I expected. We will be replacing the flooring on our second level and steps soon. We will definitely use them again.
5.0
4 years ago I always deal with Chad Wright, He is very knowledgeable on every type of flooring that is in the showroom. Chad use to be a flooring installer for many years and has a lot of experience. If you have any questions at all he is right there to resolve your issues. Great Job Chad keep up the good work!!!!!
5.0
4 years ago I would like to take this opportunity to address the two reviews on our company that are less than par on here. Firstly, we do not stay in business for 43 years by treating people unfairly and creating un-happy customers. I, Damon Frazee, will and always have tried my best to address any customer concerns as soon as they happen. Every job is different and we currently average 9 to 10 jobs daily. That is over 2500 jobs a year. Are we perfect, absolutely not, but I will absolutely put our service record up against any flooring company around. This is not bragging, this is about right and wrong only. Their are certainly people who have valid concerns and are absolutely in the right. That being said, there are absolutely individuals who use social media as a platform to tell one sided stories that are intentional in their intent to harms a companies reputation. Anytime someone is unwilling to use their name in a review I personally question the authenticity of what is being said. There is some truth in both of these reviews but it is very one-sided and far from the whole story. 1. The Masked U review is a perfect example of someone who negotiated the best price possible with the idea that that he was going to have all the prep done and toilets removed prior to our coming out to install the floors. Neither was done. In addition there were many areas that did not have baseboard that was supposed to be in place in order for us to install the floors. We had to wait for that to be done. When we pulled the toilets that were already supposed to be up and tried to put them back the homeowner wanted us to wait until the painter painted behind them before putting them back. These are all issues that caused this job to run longer than expected. None of them created by Frazee. 2. The John A. review is interesting in that he told me he was going to post this review before even giving me the chance to try and help make him become a satisfied customer. The crucial thing that was left out of this review was that this job was basically a last minute request that had to be done on a certain weekend. My normal crews were covered up so I had a crew come in to meet his timeline. Rather than make arrangements to be out of the house during refinishing these folks chose to stay and it created a situation where work could only be done during certain times. The rear door was not nailed shut, we installed qtr round that should have been ripped down a bit because it was slightly higher than the door clearance. That I will admit was our fault. As for the paint, it is always standard to have the touch-up painting done after the floors are finished. I would have been willing to do all the touch up and repairs necessary to get the job done but these folks could only have the work done at certain times. He ended up refusing to let me back in the house to make the necessary repairs. For the record, his assertion that we farm our work out to the lowest bidder is absurd. I had to bring a crew I normally don't use to meet his timeline. He was unwilling to wait for my normal crews. Subcontractors are used by every retail flooring company in Durham and Chapel Hill so Frazee is no different. We just the same contractors all the time so they rely on us for their living. For the record.....The agent who was listing this property called and apologized for the way things occurred on this job and the way this gentleman acted to my receptionist who had nothing to do with anything. I don't normally put responses on these sights but the truth is the truth and in both instances I was very willing to fix anything these two customers needed fixed that was my fault.
5.0
5 years ago I am very pleased and highly recommend Frazee's for anyone wanting to carpet, re-carpet, install tile or Dura-ceramic. Not only is Chad knowledgeable about the store inventory but his measurements for our room were accurate. Another store measured 3 yards more of carpet which would have been an extra cost and waste. The installers were very neat, clean, polite and arrived on time. Then they did an excellent installation. My husband and I could be more happy with the color, the feel,the quality and their professionalism. Beth and Rick
2.0
5 years ago Pros = competitive pricing, good variety, quality installation job Cons = poor follow-up/follow thru, excessive damage from install, attention to details could be improved Just finished installation of all new laminate, carpeting & tile. Good installation job & quality materials, and price was reasonable. However, getting jobs completed was a lot more headache / hassle than expected. - took a week+ of follow-up calls before they would come back & reinstall toilets & finish off tacking carpet down at transitions, after finishing the tile installation. - excessive damage to trim (3+ feet above floor??) & base boards (1 pc completely split in 2 & sloppy job nailing the 2 pcs to the wall ....quite visible; another pc w/ huge chunk taken out of it from an errant hammer swing, probably from trying to nail down the quarter round)...and they claimed the detailed pictures I sent them showed "typical" damages for an installation of laminates. - poor clean up after the tile installation - grout & other materials stuck to bathroom mirrors, cabinets, door frames, countertops, etc. - quarter round & trim pieces 'rough' finished only - no angles but to blend pieces. - my garage was used for storage for crew's materials & tools (for a completely different job...since the tile was NOT what was used in my job), and left a mess.
1.0
6 years ago Got floors measured but no-one ever called to tell us prices for installation. Visited this morning to be told by a skreeetchy woman at the front desk that " you can't get an estimate till you pick a product!!!" Rude is the only word for this lady.....She might even OWN the company but man, she needs some training.......also Damon has our paperwork and he might be back next WEEK?????? Well, we won't BE back. Thanks for nothing
1.0
6 years ago I rating them a 1 star because it would not allow me to go lower. I recently had them refinish my hardwood floors. After the sub contractor they hired left, 2 of my doors were nailed shut, none of the quarter round ends were stained, my white baseboards had stain all over them. After contacting Damon Frazee, he made an appointment at 530 to have the subs come back and fix their poor quality work. They showed up at 9 pm waking my 2 year old daughter. My house was goi g on the market and I was forced to take a day off of work to cut open my door and paint the trim. In several places there were different sizes of quarter round. The quality is horrific and I would never use them again. They did offer to have someone come back and fix the work butat this point i have no trust in their company. While waiting for work to be completed Damon Frazee threatened to take action against me if I did not pay the remainder of the balance. They should never be trusted as they will farm out the work to the lowest bidder. No one from Frazee has ever bother to even see the poor quality work. If anyone doesn't believe me I can send you pictures.
5.0
6 years ago I used this company last year when I moved into my townhouse. I had them tear out the carpet in my living room and replace it with Brazilian Cherry Pergo laminante flooring. They did a wonderful job and completed the work in no time. My floors look beautiful. The price was very reasonable. I would definitely use them in the future.
5.0
10 years ago Great Experience When my daughter started crawling, we went to Frazee to compare carpet prices. The sample we loved for quality of fiber, colorfastness, and durability ended up being on sale. We carpeted our downstairs basement, two rooms, 1100sqft and pie…
4.0
11 years ago Union Baptist Church Couples Ministry Very good selection of flooring - tile, wood, vinyl. Good down home sales staff and willing to work with you to solve your flooring needs. Reasonable prices. Tell him \r Glenn sent you!
5.0
12 years ago Saved my life...okay my pride I burnt a hole in my carpet and Frazee sent a team out to repair the iron burn! Within an hour the spot was repaired and I am the only one who knows about the patch! I had family stay with me for a week and not once did anyone notice,…