CARPETLAND

3.6
|
69 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Land 4301 Industrial Ave, Lincoln, NE 68504-1108 402-467-6363 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.6
|
69 Reviews

Reviews


5.0
last week Kerri Rauch helped us today. Really pleased on how she helped us. I Could tell she knew a lot about carpet and which style fit us the best.
4.0
2 weeks ago very good experiencee
5.0
2 weeks ago We've worked with carpetland for years. Consist, quality service and product.
3.0
2 weeks ago I'd give them 3 and a half stars if I could. They did our basement carpet last year but it didn't really hit snug under the trim so you can kind of see the concrete floor that's under the carpet if you look really closely to the edges where the carpet meets the wall. Not a big deal... but I was surprised that's how it turned out. Then, this year, they did our hard surface upstairs. I really love how that project turned out. They did cut through a power cord during the install.. which was a little frustrating but we got it fixed on our own. Any little issues we've brought up have been fixed or are scheduled to be fixed. Are they the KINGS of customer service? No. I work in customer service so I have high standards. That being said, we're talking carpet and hard surface people, not the Ritz Carlton. Overall, really love this place; they are the best price in town but you could probably go somewhere else and get a little more "hand holding" but pay A LOT more for it.
5.0
last month Jordan Bates helped us with picking out our carpet. I can not talk enough about the great service he provided. His knowledge of the products he sells was excellent. After having a horrible experience at Nebraska Furniture Mart this was a breath of fresh air. I will be referring all my friends and family to Carpet Land from now on.
5.0
last month Nice and helpful people!
4.0
last month Very helpful and found everything right away
5.0
last month I had tile and laminate installed in my home. Greg was very patient with me as I returned 3 or 4 times to make a decision. My home was measured in a timely fashion. The subcontractors they sent, Jeremiah and Jake, were hands down the best people I have ever worked with. They did an amazing job and went above and beyond. Very very happy with entire experience!
1.0
last month The worst customer service I have ever had in my entire life ... I have never been treated with such disrespect .... And when I tried to explain my disability to the salesman he cut me off and actually started yelling at me .... threatened to not ha e someone finish my installation even tho I had paid in full... basically without calling me a liar he implied I was a liar ... when I asked to speak to his manager ... I was told no... you can speak to me .. he doesn't want to talk to you ... I will speak to his manager and I have waited to make any reviews or complaints because I was threatened with not getting the rest of my installation finished ... when I mentioned I paid in full he said well just take hour money back then ...
1.0
last month Absolutely the worst customer service I think I have ever had... I used Carpetland because the builder had used them when my house was built so I decided to use them for new carpeting .... I initially went out to look at Carpet and spoke with Connie and made arrangements to have my home measured... I have a chronic illness that leaves me sick often, I either end up in the ER, surgery, hospital... of course all 3 of those things were happening so trying to get ahold of Connie...
1.0
4 months ago Communication with our contact there is TERRIBLE. I have to constantly follow up to see when we are scheduled for and if jobs have been completed. If they have to come back days later, I am never notified. The ONLY reason we stay with Carpet Land is because of the price. We are currently shopping for new companies because the frustration we experience is not worth the cost.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago I took a piece of carpet from a different store and they matched it up in minutes. Had someone come out and measure and the next day I got an estimate. Thought the install was a little high but they let me order and they delivered the material and I had a friend install the carpet. I absolutely love it. When I get some extra cash I will be back to do the bedrooms. Thanks Bo!
5.0
5 months ago Employees of Carpet Land are great to work with.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Jordan Bates was awesome to work with.
1.0
6 months ago Really bad experience.
1.0
6 months ago Awful customer service on more than one occasion. Our builder went through Carpetland so we originally purchased all of our carpet & tile there. I’ve since returned twice to inquire about additional tile AND carpet. The first time I was with my 3 year old son and received zero help carrying out stacks of heavy tile samples. In fact, the man at the counter (who was worthless from the get go) stood and watched while I struggled to back my way out of the door while holding it open for my son!! The second time I returned to check on some in stock carpet. The same guy sat loudly crunching on popcorn and licking his fingers while looking up our paperwork. He offered zero help in moving forward with the purchase, and left his popcorn greased finger prints all over our papers. Won’t be back!!!
5 months ago Amanda, I apologize for your poor experience during your time at our store. That is not how we like to conduct business and our sales representative should have been much more helpful and professional. If you have any future flooring needs we would love to get a second chance at your business.
1.0
6 months ago IN SUMMARY: POOR MANAGEMENT AND UNETHICAL BUSINESS PRACTICES. DETAILS: I did not have problems with Carpetland until it came to billing. The subcontractors did a very good, professional job. Carpetland charged me for two trips, when they only made one. The square yardage of carpet hauled away was exaggerated and given an arbitrary value (they never measured), increasing the haul-away costs. They charged me for upholstery without telling me it would be extra. They also charged me for installation on all carpet ordered, not just the carpet installed- a detail that was never disclosed to me. They overestimated the carpet needed by about 25%, which then lead to 25% more cost on carpet and on installation. When these concerns were brought to Carpetland, they refused to correct the bill for trips taken, carpet hauled away, upholstered square footage and installation costs . After several attempts to resolve the issue with management (I never received a call back after our conversations in which they assured me they would work to address the issue), they put a lien against my house for the $1,200 difference and when I asked them to act on the lien, they filed a law-suit. We are now in litigation over $1,200, an amount they're sure to surpass in legal fees.
1.0
7 months ago Carpet land installed lelonium at our business. They failed to tuck lenolium under the cabinet and left a 12 " wide dip in the floor when it was leveled. I have called three times and no one will call me back. I also found out that they double charged on flooring at a friend's home in a new housing development. I am not paying rest of bill till work is completed right.
5 months ago Please contact us and ask to speak to a manager if these issues have not been taken care of.
5.0
7 months ago This customer did not leave a comment.
1.0
12 months ago I would give them negative stars if I could! AWFUL EXPERIENCE - TERRIBLE! We had an absolutely horrible experience with this Carpetland. Their installer, Scott was so incredibly disrespectful to our staff, took no regard for sensitive equipment we had in our clinic to cover things up. The contractor said he didn't even want to be here, then insulted Jeff, the owner of Carpetland while on the job. They installed tiles incorrectly, again, he didn't even both to cover anything with plastic while he was chipping tiles. Then, they ordered the wrong amount of carpet and couldn't get us dates new carpet would be in. We talked to Troy, who blamed errors on the subcontractors. You shouldn't have to babysit but apparently, with this company, we do! We saw no concern or respect for us, for our clinic, to our staff, they were disrespectful to the women in our clinic, they had zero concern if they damaged our equipment. We could not believe the low work ethic and motivation they had to do the right thing at Carpetland! The owner Jeff was supposed to call me back, but never did. How does a company like this stay in business?
1.0
12 months ago I would give them negative stars if I could! AWFUL EXPERIENCE - TERRIBLE! We had an absolutely horrible experience with this Carpetland. Their installer, Scott was so incredibly disrespectful to our staff, took no regard for sensitive equipment we had in our clinic to cover things up. The contractor said he didn't even want to be here, then insulted his boss while on the job. They installed tiles incorrectly, again, he didn't even both to cover anything with plastic while he was chipping tiles. Then, they ordered the wrong amount of carpet and couldn't get us dates new carpet would be in. They blamed errors on the subcontractors. You shouldn't have to babysit but apparently, with this group, we do! We saw no concern or respect for us, for our clinic, tp our staff, our equipment, they couldn't care less if they damaged our equipment... unbelievably low work ethic and motivation to do the right thing at Carpetland!
2.0
last year Carpet land recently installed carpet for my mother. First, they said the carpet was in stock but it wasn't and had to be ordered. Delay..no big deal those things happened. My 70 year old mother was not able to move the future, the refuse because she had an adjustable bed. Carpet was installed and it was the wrong color. They only believed us after we took the sample they gave us into the store. The correct carpet now had to be ordered. They refused to move any furniture for her...again because of the adjustable bed. Correct carpet came in. By now there was a 4 wk delay. We had long discussions and the only thing they would do was agreed to move the furniture. When the day came they sent one guy who had no idea he was to move furniture and of course didn't. Install took over 4 hours. The salesman admitted to ordering the wrong carpet and knowingly allowed it to be installed hoping that she would be ok with it. They refused to offer any discount on install for their error. We were just asking for a little aknowledgment of the mistake and discount for the inconvenience. Their response was that people make mistakes and that's all it was. Nothing was owed to us for the inconvenience or trouble. Carpet is great. Customer service from Jeff and Jeff was very very poor.
5.0
last year Carpetland is wonderful. I have had much work over the years done by them for both business and personal projects. Through that I made a referral to them for our new************************ and they did a great job there too. I highly recommend them!
5.0
last year Can't say enough good about the customer service at this store! Jeff and Luke were helpful and patient and gave me an awesome deal on the perfect carpet for our church classroom. They were willing to go above and beyond and found creative solutions to my problem. 5 stars and I'll definitely be going back.
2.0
last year Great selection and price. Don't count on any customer service. You will have to stay on top of them to make sure orders are placed and delivered. Experienced this with multiple orders.
5.0
last year I have been looking for a new area rug for quite some time. I found one I liked at a store in Ceresco but wasn’t sure on the size I needed. I wrote the information on the rug I liked and went home to measure my living room. I went online to find the sizes which it was available and learned there was a store in Lincoln that also sold the rugs (Carpetland of course :) I called them to see if they had the carpet in my needed size and what their prices were. They had the carpet at HALF THE COST! I couldn’t believe it. I went up to Carpetland to make sure it was the same rug and size. Sure enough it was!!! Couldn’t believe it. The salesman was really nice, he even shrink wrapped my rug and put it in my car for me! I would definitely stop here before buying anything!
2.0
last year They installed my laminate flooring, they were also out here 3 times to fix and still is not fixed right wouldn't suggest ever using them for this service as they don't follow through and they don't do a good job. Had no problems with the carpet install.
5.0
last year Carpetland put in the carpet for our offices and not only does it look great, but they were so helpful and conscientious of how everything looked. They asked questions on the styling of how we wanted the squares laid, they even caught that the rooms wouldn't quite match up with the hallways and came up with a great solution for that as well. I was very impressed by their attention to detail.
5.0
last year These guys are solid! I met with Jeff the owner and talked to him about carpeting our commercial building. He ran us through several options and steered us toward a commercial grade carpet square. He then showed us a few "blemished" options (that I can't see the "blem", standing her writing this review, I still can't see it!). Anyway, moving to this option, saved us thousands. This company put us first and that's pretty rare these days. Usually, someone sees a business owner and equates it to dollar signs, not here! Thanks for everything guys, I will continue to refer everyone I know your way!!!!
5.0
last year I have used Carpetland for my home and business. The selection was amazing! The carpet in my basement is about 10 years old and has held up so well. It looks great. We carpeted my office as well and used durable carpet squares that have performed well. When we added on they came out and found several samples for is to choose from that would compliment our original carpet. The installation was quick and professional. We even recommended them for our community center and that turned out beautifully :)
5.0
last year Carpet Land sent Jeff over to lay our vinyle floor in our Kitchen. He was knowledgeable, kind and a great worker. Request Jeff you can't go wrong. He was on time and did the work effortlessly. Can't say it enough! We were super pleased with his work ethic and professionalism. Love my floor.
5.0
2 years ago Carpetland put in the carpet for our offices and not only does it look great, but they were so helpful and conscientious of how everything looked. They asked questions on the styling of how we wanted the squares laid, they even caught that the rooms wouldn't quite match up with the hallways and came up with a great solution for that as well. I was very impressed by their attention to detail.
5.0
2 years ago These guys are solid! I met with Jeff the owner and talked to him about carpeting our commercial building. He ran us through several options and steered us toward a commercial grade carpet square. He then showed us a few "blemished" options (that I can't see the "blem", standing her writing this review, I still can't see it!). Anyway, moving to this option, saved us thousands. This company put us first and that's pretty rare these days. Usually, someone sees a business owner and equates it to dollar signs, not here! Thanks for everything guys, I will continue to refer everyone I know your way!!!!
5.0
2 years ago This store is huge.
1.0
2 years ago We had a wood floor installed over a month ago and we are still waiting for it to be finished. My husband calls them everyday and they have set up several appointments to finish the job and no one shows up for those appointments. I'm seriously confused as to how they are still in business. I wish I would have read the customer reviews before we went with them.
1.0
2 years ago If it weren't for contractors who want to keep their business in Lincoln, this place would've been out of business long ago. We had to use them for tile and carpet and were disappointed with both. I thought the initial experience with the salesperson was fine, but many of the things that we discussed and wrote down on our file, were not relayed to the installers. Getting them to come back and fix a problem took months. Their prices are absolutely absurd, if you compare them to a place like the Mart. I would be willing to spend more on the same product if you get a higher level of service, but that's the opposite of what you get with Carpet Land. Steer clear!
1.0
2 years ago Do not recommend -- I will keep this short, be believe me my opinions could be more detailed. 1) Visited store to pick out carpet, person helping was nice and courteous. Scheduled i) the time for them to come measure, and ii) the installation date. 2) The measurement date comes around and no one shows up. 3) Call in and they claim they did not have it scheduled. 4) The installation date arrives, person arrived to house at 10:30 (was quoted b/w 8:30am and 10am). 5) The installer installs ONE of FOUR rooms, claiming he wasn't aware of the magnitude of the installation, even though someone CAME to the house and measured,etc. 6) First room installed was the wrong color carpet. 7) I call in that day to complain; they said oh we will just have to come back out next week -- they apparently don't understand that some people don't want to take off THREE DAYS of work to stay around waiting... 8) I call in to confirm full installation appointment and that the carpet color will be correct and get an, " I am sure the carpet will be installed correctly this time." 8) Carpet guys (much nicer people who have been contracted out) come out and are currently installing...the wrong color carpet, again (but not their fault)/ My multiple phone and in-person experiences with carpetland has led to this terrible, and fitting review.
1.0
2 years ago My wife and I stopped into the store today with our young child (midday on the weekend) and after spending 20 minutes wandering around without receiving any service we left. There were 6 employees in the store and only one other customer who was also helping themselves. It was a frustrating experience trying to pick out carpet without getting customer service. Needless to say, we won't be going back there again.
5.0
3 years ago Carpetland has seen me through owning 2 houses with budgets from being flat-broke to having a fair budget for carpet. We first went to Carpetland when we were young, on a budget and replacing bad carpet in our “starter home”. They had a MASSIVE selection of what they called “remnants” which is the carpet they had ‘left over’ from larger jobs. Most of the carpet was really high quality carpet at a fraction of the cost. After we moved we went back to them and had them re-carpet our entire house. Great people and a great company. We have recommended them to several people.
4.0
3 years ago We LOVE our new carpet. It cost more than I was quoted before measuring(they used my sq ftg). And the first time I went into the store it took forever for someone to help me. Otherwise this would be a 5 star review. The carpet is great(mid range) and the installers were quick! I would use them again!
1.0
3 years ago I wish I could give this place zero stars. Got charged for items that were not installed and were told "well, that's not very much money". Horrible, absolutely horrible.
5.0
4 years ago We recently moved to Lincoln from out of state. I needed to pick flooring for our new home and the builder uses Carpetland. They were fabulous!! Everyone was extreme helpful and made the move much less stressful. When the builder was creating small bumps in the road Carpetland was always there to back my choices:):). Thanks Carpetland!!!!
2.0
4 years ago Well we came in to look for flooring for the bathroom and 45 min later while we sat and waited for help and listened to salesmen talk about weekend plans with each other we finally decided we could be ignored somewhere else......don't waste your time....from the prices I could see in the jumbled up mess they call a sales floor you will be better off going to the mega mart
5.0
5 years ago This customer did not leave a comment.
5.0
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5.0
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5.0
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5.0
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5.0
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5.0
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3.0
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3.0
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5.0
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2.0
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1.0
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5.0
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4.0
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2.0
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3.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
2.0
5 years ago We purchased ceramic tile and engineered flooring from their sales floor and they performed the installation. The wood flooring we purchased has a great deal of variance in the contrast of the wood and length of the wood strips. Because of this, one would expect the installer to understand the importance of distributing the tones somewhat equally so that one part of the room isn’t all one tone or one size of flooring strip. This was not the case with our installation. No effort was made to vary the sizes or tones of the flooring pieces. Thus, our new wood floors have sections where it is all dark or all light wood as well as clusters of very small strips of flooring (1-2ft) and clusters of very long strips of flooring (4ft). In short, it looks terrible. The problems we encountered with the purchase and installation of the ceramic tile began at the point of purchase. We were told by the salesperson that the style of tiles we were purchasing had a high degree of variance in tone from tile to tile: i.e.: Some tiles were light and some tiles were dark. We chose this product for that reason. Upon installation, we discovered this to not be the case and that the tiles were, in fact, nearly identical in tone; the opposite of what the salesperson had told me. Also at the time of sale, nobody informed me that smaller tiles of the same style were available. Had I known this, I would have purchased some of the smaller tiles to enhance the new flooring. Also, nobody inquired as to how I would like the tiles to be set. Luckily, I was present prior to installation to let the installer know that I wanted them laid diagonally. While this did avert another disappointment, I was still met with an unexpected charge for laying the tiles diagonally. One would think these things would be something that the sales representative would have covered with me as I purchased the tiles and ordered installation. Another problem that I had was the response to my question regarding the warranty. According to the sales representative, Carpetland offers no warranty on their product or installation. According to the installer, he guarantees his work, but only verbally and with the promise that he’ll answer his cell phone if you call. I do have problems and I would like them remedied, but I am hesitant to have him back to my home for reasons that I will cover later. The biggest problem that I have with the installation of the tile is similar to the problem I have with the installation of the wood flooring. It’s obvious that no thought was given to the placement and direction of the tiles as they were laid, which resulted in numerous examples of identical tiles right next to each other facing the identical direction. Again, even a novice knows better than to do that and it looks terribly unprofessional. I don’t know if sealing the grout is part of the installation, but the installer did not seal the grout and explained that he included a waterproofing mixture into the grout, negating the need to seal it. Unfortunately, it’s abundantly clear that the grout is not waterproof, as you can watch water absorb directly into the grout upon contact. Under normal circumstances, I would call the installer and ask him about this, but considering that he took such an angry tone with me when we were trying to get him to finish the installation job in the first place; I’m not particularly inclined to converse with him or to have him back in my home. In closing, I also want to point out that I have never heard of a business of this type not sending someone over to inspect the job prior to billing. Everyone I have spoken to who has had this sort of service performed has informed me that there was a final inspection before final billing. Nobody beyond the installer has come over to inspect the job that was done. This leads me to suspect that the problems I had with their service happen often.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
4.0
6 years ago This customer did not leave a comment.
4.0
6 years ago This customer did not leave a comment.
2.0
6 years ago This customer did not leave a comment.