CARPETLAND
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Land
4301 Industrial Ave, Lincoln, NE 68504-1108
402-467-6363
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Darren K.
5 months ago
I've been using carpet land for many years and have had great service of course most people don't leave reviews unless they have a bad experience. I had them put some carpet in a hallway apartment complex and somehow we got the wrong carpet installed. I went back to the store thinking I was going to have to argue with them to tell them that the wrong carpet was installed. But right away the owner, Jeff told me that they were sorry and let's get the right carpet put in I think that's when you can tell you're working with a great company when there's a problem and they get it taken care of with no issues. Thanks again for your great service and installation for the past 20 years. 10 Stars if I could
Anonymous
5 months ago
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ - we like the sound of 10 stars! Thanks, Darren, for being such a loyal customer over the past 20 years. We appreciate your business and kind words!
5.0
Vicki K.
8 months ago
I can't say enough about Jeff at Carpetland! He helped me find exactly what I wanted and went out of his way to get my rug to me in time for a special event! Just a wonderful experience!!!!
Anonymous
8 months ago
This is great to hear, Vicki! Thanks for leaving us a 5-star review! We will be sure to pass along your kind words to Jeff. Have a great weekend!
1.0
Christopher M.
9 months ago
Too big for their own good and lack customer service. I used them to build my home and I cannot get them to call me back for a warranty claim. The product is good but will lose clients every time if they do not call clients back. I will not use this business on any of my other homes going forward. Customer service will win all the time.
5.0
Randi N.
9 months ago
Carpetland went above and beyond to help us with a rug remnant for our preschool room at church. So thankful for their kindness! And a great quality rug!
Anonymous
9 months ago
Thank you for your 5-star review! We are so happy we could help you out! Have a great day!
5.0
Hannah B.
9 months ago
Awesome customer service. When Carpetland couldn't help with a small, quick-turn install job, one of their employees was kind enough to connect me with someone that could. Appreciate them going above and beyond to help folks out!
Anonymous
9 months ago
Thank you, Hannah, for your kind words and 5-star review. We are happy to hear our team went above and beyond for you. Have a great weekend!
1.0
Natasha O.
last year
I would give them zero stars if I could. We did two $25,000 projects with them in our child development center. The first one we did in 2021 and the second shortly after that. Immediately after the first one was installed I called with issues regarding the LVT separating. They sent the installer out to fix it and we continued to have issues. They claimed it was the glue so we decided to proceed with our second project and the sales person ordered a different glue for the flooring and were supposedly working to start the warranty claim on the other project to get the correct. Well, fast forward to 2023 and our floor still looks AWFUL and they are now avoiding our phone calls. The owner has even stated "he's too busy."
1.0
Natasha O.
last year
5.0
Jim B.
last year
Good quality product and we have always enjoyed working with Jeff (the owner)
Anonymous
last year
Thanks, Jim, for the review! We will be sure to mention your kind words to Jeff! Have a great weekend!
4.0
Julie W.
last year
Anonymous
last year
Thank you!
5.0
James G.
last year
Anonymous
last year
Thanks, James, for the review! We appreciate it!
5.0
Ron O.
last year
Kind Staff!! Great Place To Do Business!
Anonymous
last year
Hey Ron, thank you for the 5 star review! We appreciate your business.
5.0
Dallas H.
last year
We had an install go wrong, it appears to be the installers fault to the best of my knowledge,Carpetland did us right and we payed nothing for it to be redone!They sent us Javier to the tear out and the second install, this guy is the man!No gaps, no flaws this was done perfectly.I would ask foe Javier to any install you have for vinyl plank!Way cool dude!
Anonymous
last year
Thank you so much for the 5-star review after a rough install. We stand behind our work and want our customers to always be happy! Have a great day!
4.0
Andy N.
last year
Anonymous
last year
Thank you!
5.0
Larry G.
last year
My "go to place" for floor coverings for 40 years.Nuf said.
Anonymous
last year
Thanks, Larry! We appreciate your loyalty over the years and your review!
5.0
Jaena I.
last year
5.0
Lance W.
last year
Carrie is terrific help and they have a great selection.
Anonymous
last year
Thank you, Lance! We appreciate the 5-star review and kind comments for our team member! Have a great week!
1.0
linda r.
last year
If I could go lower in stars I would. .they installed kitchen floor, NEVER said to wait 4 hours before putting fridge back, and the result? 3 rips and bunched up flooring... and blamed it on me!! The floor that was down before they came was CRACKED peel and stick stuff, they never even took broken stuff up, just put adhesive over it and put new down, then had the audacity to tell me if they put down a new sheet I'd have to pay for it...terrible place.....IN ANSWER TO YOUR ORDER NUMBER QUESTION..IT WAS FOR LINCOLN HOUSING...THAT INSTALLER IS A LIAR...HE CAME BACK, CAME IN..CALLED "HIS BOSS" TALKED IN HIS LANGUAGE THEN TOLD ME IT WAS MY FAULT AND NOTHING COULD BE DONE..OF COURSE I'D LIKE IT FIXED, IF YOU CAN, BUT PLEASE IF THAT INSTALLER IS JUST GONNA LIE, SEND SOMEONE ELSE...I'D APPRECIATE IT...THANK YOU....BTW...I JUST TALKED TO THE "OWNER" AND HE CLAIMS TO KNOW NOTHING ABOUT THIS POST..AND SOUNDED COCKY AS WELL.....I HAVE CALLED AND LEFT YOU MESSAGES TO PLEASE CALL BACK...CAN YOU PLEASE CALL? PHONE # IS ON THE MESSAGES..THANK YOU......I can see you're not interested in helping to fix the problem, since your installer lied and you won't bother to return any messages...that shows just how good of service you have
Anonymous
last year
Linda, I do not see an order in our system with your name on it. Can you please provide us with an order #? …Linda, I do not see an order in our system with your name on it. Can you please provide us with an order #?Linda, that you for that information. After speaking with the installer he said he came back to fix the vinyl and you would not let him. If this is something you would like done please let us know.More
5.0
Yuri R.
last year
Anonymous
last year
Thank you for your 5-star review! We appreciate it!
5.0
dana l.
last year
If you are looking for great products and even greater customer service this is the best in the state! Troy and Javier were great to work with all the way thru this flooring project. I was greeted at my home and got a very thorough and detailed estimate and then we must have worked with Troy at least 4 times trying to make up our minds (he was so patient and helpful each time) we received our quote and was told how long to get the product in (it came in faster than we were expecting) Troy notified us and set up a time for installation that worked with our busy schedules and Javier did an excellent job and went above and beyond with the installation. I have had floors like this done in the past and he did the best job (by far) that we have ever received.Thanks you for all you have done for us and we will recommend you to everyone we know. Your guys are the BEST.
Anonymous
last year
DANA! What a wonderful review! Thank you for taking the time to write such kind words for our team members. We will be sure to pass on your comments. Have a great day!
3.0
Dillan R.
last year
They had a large range of products, however the service was not very good. It took a long time to get someone to help us. Once we had a sales person they didn't seem to have a ton of info on the range of products they had, they never asked questions about the kind of product or style of product we were looking for. No prices were out, you'd have to take pictures of everything and then have them look up the products, no way to look at products based on budgets.
Anonymous
last year
I apologize that you weren't able to get all of the information you were looking for while you were in our store. Unfortunately we are constantly getting new products/samples into our showroom and have recently gone through quite a few …I apologize that you weren't able to get all of the information you were looking for while you were in our store. Unfortunately we are constantly getting new products/samples into our showroom and have recently gone through quite a few price increases so we're trying our best to get them updated and labeled correctly. Please feel free to call or stop in with any questions, pricing, etc. you may have had that didn't get answered while you were here.More
5.0
Fairy W.
last year
Absolutely great service from the store staff!
Anonymous
last year
Thank you so much for your 5-star review. We appreciate you taking the time to leave us a review. Have a great week!
5.0
Phil
2 years ago
Jeff And Staff Are Always Helpful And Friendly
Anonymous
last year
Thank you, Phil, for your 5-star review and kind words! Have a great week :-).
1.0
Jim L.
2 years ago
5.0
Kris A.
2 years ago
Best place ever!!!!!!!!!!!!!! So much carpet in the rements section
Anonymous
2 years ago
Thank you, Kris! We appreciate you taking the time to share your experience and support us with a review! Have a great week!
5.0
Sara N.
2 years ago
I have used them for two house renovations and been very pleased with our Sales reps kerri's helpful designer eye.
Anonymous
2 years ago
Thank you, Sara! We appreciate the kind words for Kerri and 5-star review! Thank you for choosing us for your flooring needs! Have a great week!
5.0
Roch G.
2 years ago
5.0
Deb A.
2 years ago
Susan is so awesome
Anonymous
2 years ago
Thank you, Deb for taking the time to leave us a 5-star review! Enjoy the weather we are having!
3.0
Ben F.
2 years ago
Long story short, carpet is great, installer and guy who came to measure very friendly, however staff inside store seemed very inconvenienced and unappreciative of our business (been this way every time I step foot in here). Because of this I will not be returning to this store. Very disappointing.
Anonymous
2 years ago
Ben, we appreciate your business and are sorry that you were not satisfied with the customer service received. We always try to do our best when it comes to customer service but if you would like to call and discuss your concerns further we …Ben, we appreciate your business and are sorry that you were not satisfied with the customer service received. We always try to do our best when it comes to customer service but if you would like to call and discuss your concerns further we will gladly do that and can hopefully rectify the issues. Again, we appreciate your business and hope to hear from you soon.More
5.0
Riley M.
3 years ago
We have used Carpet Land for two homes now and they don't disappoint. They are great with costumer service, arrive when they are scheduled to, and do quality work. They also have a much larger selection in store than other places.
Anonymous
3 years ago
Thank you, Riley! We appreciate you taking the time to share your experience and give us a 5-star review! Thank you for choosing us for both your homes! Have a great day!
1.0
mandy p.
3 years ago
Absolutely the WORST customer service I have ever dealt with in my life. First time we went in not a single person would give us the time of day. We actually took samples, found one we liked and went back and Connie was sooo incredibly rude, snapping at us and when I told her no one talked to us before so we didn't know the process, she proceeded to in a very rude voice say, "sorry you don't feel like you got the service you think you deserve". We even still were going to move forward with the carpet and when we called to schedule the install we were told, "well I will see if Connie is available but she is probably too busy to talk". Needless to say, that was the last chance for redemption so we hung up and ended up elsewhere that offered AMAZING customer service and saved us about $300.
Anonymous
3 years ago
Mandy,We are very sorry about your poor experience. That is not how we conduct …Mandy,We are very sorry about your poor experience. That is not how we conduct business and we will definitely be addressing this with all of our sales people. We hope to have another shot at your business in the future and again we apologize for how you were treated.More
5.0
Antonio N.
3 years ago
Very good attention, fast delivery, active staff
Anonymous
3 years ago
Thank you, Antonio! We appreciate the kind words! Have a nice day!
Anonymous
3 years ago
¡Gracias Antonio! ¡Agradecemos las amables palabras! ¡Qué tengas un lindo día!
5.0
Edwin Z.
3 years ago
Very nice assisted from the secretary
Anonymous
3 years ago
Thank you, Edwin! We appreciate the kind words! Have a great day!
5.0
Brian R.
3 years ago
Anonymous
3 years ago
Thank you for the 5-star review, Brian! We appreciate the support for our business! Have a great day!
5.0
tdog2442
3 years ago
Constantly great service, and value. I've used them for 20+ years!
Anonymous
3 years ago
Thank you for the kind words! We appreciate your business over the years! Have a great week!
5.0
Douglas F.
3 years ago
Picked up some carpet to redo the boat trailer. They had just what I needed!
Anonymous
3 years ago
Thank you, Douglas! We're glad to hear we had just what you needed! Thank you for choosing us for your carpeting needs! Happy boating!
5.0
Marty O.
3 years ago
Anonymous
3 years ago
Thank you for the 5-star review, Marty! Have a great holiday weekend!
5.0
Jamin T.
3 years ago
Kerri was so helpful during the whole process for us. Ask for her when you come in, she’s so sweet!
Anonymous
3 years ago
Thank you, Jamin! We appreciate the shoutout for Kerri! Thank you for leaving us a 5-star review! Have a great day!
5.0
Linda H.
3 years ago
Honest, forthright, helpful, patient. Project turned out better than I could imagine. Thank you Connie for providing exactly what I wanted for my kitchen floor.
Anonymous
3 years ago
Thank you, Linda! We're glad to hear you're happy with your flooring project! Thank you for taking the time to share your experience! We appreciate it!
5.0
Chris C.
3 years ago
Kerri at the Lincoln so was so fun and knowledgeable with helping us pick out our flooring and tile! We were so grateful for her expertise in helping us make everything look perfect for our home!
Anonymous
3 years ago
Thank you, Chris! We're glad to hear this! Thank you for the kind words for Kerri and 5-star review! Have a great weekend!
1.0
Debbie B.
3 years ago
My son had a horrible experience with you guys! 2 remnants instead of one that he ordered, not installed on time with no show no call! Then making fun of his last name and telling him to be a man??!! What a disgrace of a company! Who do you people think you are?? !!! You need customers to have business or don’t you understand that??!! My entire family and friends will NEVER shop here! You need to call and apologize for your absolute disgusting customer service! Shame on you!
Carpetland
3 years ago
Hi Debbie, We are happy to help resolve this issue, however, we do not see you or your son’s name in our system. If you would kindly call us directly, we can work on a solution for you! We do everything possible to make sure our customers are happy with their experience at CarpetLand. Please give us a call at 402.467.6363
1.0
Travis B.
3 years ago
Horrific experience!! Do NOT waste your time or money! Found two matching remnant’s was told that for our space we need 1 piece. Guess what? Carpet showed up in two pieces. The day we ordered 1 piece, they said it would be installed on a specific date. On that date No call no show. 1 week later after doing all the leg work myself, Finally installers show up and demand I pay them $100 cash or they would leave all because that had move 1 desk! After I paid the $25 furniture removal fee, Had to grab a neighbor to help me move it. Then they sent the bill to the wrong address. After I paid the bill they decide to make fun of my last name. The place is an absolute JOKE!!
Carpetland
3 years ago
Hi Travis, We are happy to help resolve this issue. However, we do not see your name in our system. Please call us directly so we can work on a solution for you! Our number is 402.467.6363.
5.0
Matt K.
3 years ago
Anonymous
3 years ago
Thank you for the 5-star review! We appreciate the support! Have a great week!
5.0
Lalinda F.
3 years ago
Jacob Surber from Surber Flooring Inc. did a fabulous job installing the flooring in my newly added master 3/4 bathroom. I will hire him again and again & highly recommend him.
5.0
Marisue W.
3 years ago
Kelly's help was top notch.
Anonymous
3 years ago
Thank you, Marisue! We appreciate the 5-star review and support for our staff! Have a great weekend!
5.0
Chuck K.
3 years ago
Anonymous
3 years ago
Thank you for the 5-star review! We appreciate the support!
4.0
Jim B.
3 years ago
Anonymous
3 years ago
Thank you for the 5-star review! Have a great day!
5.0
Stephen W.
3 years ago
It was a great experience and well worth it.. Great prices..
Anonymous
3 years ago
Thank you, Stephen! We're glad to hear this! We appreciate the 5-star review and kind words! Have a great day!
1.0
Lindsey J.
3 years ago
We were in over a week ago to pick out carpet for our basement that is being finished. The service in the store was ok, but our options were never laid out clearly. Since then, we've had our measurements done by a very nice and professional man, but have heard nothing since. I've called and left a voicemail with the associate that helped us in the store, spoke to an individual who said he would check on our estimate and call back, and spoke to the man who took our measurements. He ensured me that he had passed along our measurements to the sales associate we worked with. Overall, I am very disappointed in the customer service that we have received from Carpet Land. There are much better options in the area.
Anonymous
3 years ago
Lindsey, I'm sorry your experience has not gone well so far. I just spoke with the sales person you worked with and your quote had not been entered into our system yet which is why no one could find it yesterday. She will be getting it …Lindsey, I'm sorry your experience has not gone well so far. I just spoke with the sales person you worked with and your quote had not been entered into our system yet which is why no one could find it yesterday. She will be getting it worked up for you this morning and calling you back with your estimate. Please let us know if there is anything else we can help you with and sorry again for the delay.More
5.0
Destinee V.
3 years ago
5.0
Skyler S.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Bradlee N.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Kelly W.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Danny J.
3 years ago
Anonymous
3 years ago
Thank you for the 5-star review!
1.0
K E.
3 years ago
We told the sales lady the size of the carpet we needed and that we wanted light to medium gray. She said she had lots of carpet on sale and took us to the warehouse. She ran us thru the warehouse so fast we couldn't even stop and look at anything. She kept showing us dark gray and taupe carpets. All the carpet she showed us had sold tags on them, so she said she would check on that. Then she hurried us back to the showroom, again showing us dark gray and taupe colored carpets. In mid-sentence she spotted a customer she previously waited on who must have been a big spender as she dropped us like a hot potato and went to help that woman. She never did come back to help us or let us know if all those carpets in the warehouse were sold. We took our business to another store.
1.0
Tony E.
3 years ago
If you don't look like you have money they will drop you as soon as someone they know comes in. Yes it was one room now, but have rooms that needs carpet also. Not my you guys Thank you
5.0
evey K.
4 years ago
Anonymous
4 years ago
Thank you for the 5-star review! We appreciate your business! Have a great day!
5.0
Rosemary C.
4 years ago
Susan is great help
Anonymous
4 years ago
Thank you, Rose! We appreciate the 5-star review! Have a great day!
5.0
Patricia V.
4 years ago
1.0
Jessica S.
4 years ago
Better customer service. Better installation.
1.0
Kate A.
4 years ago
I have been to this store twice this week and both times employees were not wearing face masks as has been mandated by the Lincoln mayor. There are plenty of other places to buy flooring. Check them out!
Anonymous
4 years ago
Hi Kate, We’re sorry to see you left us a 1-star review. We take our customer feedback very seriously, along with the seriousness of preventing the spread of Covid-19. We are fortunate to have a wide and open showroom that allows for …Hi Kate, We’re sorry to see you left us a 1-star review. We take our customer feedback very seriously, along with the seriousness of preventing the spread of Covid-19. We are fortunate to have a wide and open showroom that allows for maintaining social distancing, 6 feet of separation, which is in compliance with the city of Lincoln’s mask mandate. We hope you'll return and take advantage of the largest selection of in-stock carpet inventory in a 10-state region!More
3.0
Radiel E.
4 years ago
Nice store
Anonymous
4 years ago
Thank your for the nice comments! We’d love to earn 5-stars from you! Please call us and let us know how to address any issues you experienced!
1.0
andrew l.
4 years ago
Anonymous
4 years ago
Hi Andrew, We’re sorry to see you left us a 1-star review. We take our customer feedback very seriously and would like to know more about your experience. Please give us a call and ask for Jared!
5.0
Eric M.
4 years ago
Great service and selection! Went in looking for a simple runner and ended up with a much better solution than we could have asked for at an excellent price!
5.0
Andy C.
4 years ago
Carpet Land is superb all-around! Kind and Professional service by Extremely Knowledgeable staff!!!
Anonymous
4 years ago
Thank you for the 5-star review!
5.0
Tony D.
4 years ago
The lady I worked with was great. They had a nice selection of colors to choose from at a reasonable price. Setting up an appointment was quick and easy.
Anonymous
4 years ago
Thank you for the great review, Tony! We appreciate you taking the time to share your experience! Have a great day!
5.0
Brittany H.
4 years ago
Great place to purchase all your flooring!
Anonymous
4 years ago
Thank you for the kind words and 5-star review! Have a great day!
5.0
rawiltgen
4 years ago
Great products and service. Susan is always very helpful!
Anonymous
4 years ago
Thank you! We appreciate you taking the time to give us a 5-star review! Have a great night!
5.0
Art B.
4 years ago
great people too work with. had exactly what we needed. not wanted!!
5.0
jim H.
4 years ago
Our experience with Carpetland was very nice. We had a laminated floor installed in our kitchen. They were right on time with the install date and everything went great. Kelly and Mike did a great job with putting it down. Those guys are a good team. By lunch they were all cleaned up and we had a new floor. Very satisfied.
Anonymous
4 years ago
Thank you Jim! We appreciate the feedback! Have a great day!
1.0
Alicia J.
4 years ago
Timeliness doesn’t really seem to be a priority. Our past experiences with Carpetland have been great start to finish, so we decided to use them for another job in our home. This time around, our experience has been very different, which is disappointing. We have been waiting, checking in daily for our quote. They were out immediately to do measurements, so naturally we thought we could get things moving fairly quickly. Especially since we were told schedules were pretty open. We initially got our quote on Tuesday this week, but after reviewing the quote, there was a minor error that needed a quick fix. When I say quick, I mean that we were very specific that the carpet remnant was to go on the stairs and the stock carpet was supposed to go in the bedrooms. Seems simple to me. They tried to quote us for the stock carpet in all rooms and on the steps. What should have been a very simple error to fix, has now taken multiple days to hear anything back. I’m guessing we were put on the bottom of the pile. We have yet to hear anything. We check back daily hoping for some sort of update. We were told that if the sales person kept bothering the person doing the quote for an update, it would take even longer to get the quote back. Nice. I’m pretty bummed, to say the least. Not sure we will be going back if any flooring is needed in the future after this job is completed. Whenever that is. I’m giving 2 stars because they came out to measure within a day, so that’s the only thing that has gone well for this project so far.Jordan, I appreciate the quick response. My husband spoke with one of the staff several hours ago. About the time of your reply. She was evidently looking into our quote?? But we’ve not heard anything back. Our remnant was marked with a sold ticket last week. If it’s still marked, I don’t know. I hope it is. We picked that specific remnant for our steps because it was the same carpet we had installed in our basement a year and half ago and it’s no longer being made.Lowering to 1 Star. We never received a follow up call from the staff we spoke to this morning who told us she would “look into it” in regards to our quote. I keep thinking that this is what they tell customers to get them to stop calling because we’ve heard it so many times. Hope we can get the carpet installed sometime this year. I just wish they would be honest about being busy and telling us we may have to wait for this or that. I can accept that. But telling us they’re not busy, schedules are wide open and then taking this long to get to us with just the quote, ridiculous.
Anonymous
4 years ago
Alicia, I am very sorry to hear about your experience. I'm not sure why you have not heard back from your sales person. Typically after we measure we try to get our customers quotes back within 24-48 hours. I see the remnant on your …Alicia, I am very sorry to hear about your experience. I'm not sure why you have not heard back from your sales person. Typically after we measure we try to get our customers quotes back within 24-48 hours. I see the remnant on your estimate but do not see if you actually selected one from our warehouse which is maybe why the quote got held up. If you still want to move forward with your quote please give me a call at 402-467-6363 and we will get this figured out. My name is Jordan. Thank you!More
1.0
Alan H.
4 years ago
Extremely poor customer service.Next time we need a floor installed we will undoubtedly be looking elsewhere.edit: we did call about an issue we had post-install. it was handled very poorly. The feedback we got was basically that this company does not care about its customers and how they are treated by the installers.
Anonymous
4 years ago
We’re sorry to see you did not have the best experience. Please give us a call so we can go over what the problem was so we can remedy the situation. Thank you.
5.0
Skyler S.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Bradlee N.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Jeff C.
4 years ago
Carpet Land has a huge variety of flooring and carpeting at affordable prices.
Anonymous
4 years ago
Thank you Jeff!
5.0
Kelly W.
4 years ago
Anonymous
4 years ago
Thank you!
4.0
Antonio T.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Clifford T.
4 years ago
As always they were very helpful with technical flooring issue. I always come away with the best way to complete a repair or install. Great place to do business in the Lincoln area.
Anonymous
4 years ago
Thank you so much Clifford, we appreciate it!
5.0
Dana T.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Josh B.
4 years ago
Anonymous
4 years ago
Thank you for the 5-star review! We sincerely appreciate it!
5.0
Vacman1 N.
4 years ago
The Best place to purchase carpet or flooring in Lincoln, the best products & service in Town........
Anonymous
4 years ago
Thank you for the kind words! We appreciate it! Have a great day!
5.0
Rachael C.
4 years ago
Anonymous
4 years ago
Thank you, Rachael! We appreciate your 5-star review! Have a great day!
5.0
Roger M.
4 years ago
Anonymous
4 years ago
Thank you for the 5-star review! We greatly appreciate it! Thank you for choosing us for your flooring needs! Have a great new year!
5.0
Scott P.
4 years ago
Carpet Land is a great place to get quality flooring. Great staff always willing to help.
Anonymous
4 years ago
Thank you, Scott! We appreciate your kind feedback! Thank you for taking the time to share your experience and supporting us with your review! Have a great day!
5.0
Ken P.
4 years ago
Very helpful
Anonymous
4 years ago
Thank you so much Ken, we appreciate it.
5.0
John F.
5 years ago
Got some great carpet and adura for the kitchen
Anonymous
5 years ago
Thank you John, we truly appreciate it.
5.0
Johnathon W.
5 years ago
Anonymous
5 years ago
Thank you for your five-star rating. We really appreciate your feedback.
5.0
Cece K.
5 years ago
Jeff & the team have been awesome from start to finish! We’ve been long time customers & keep going back b/c their service even after the sale stands strong!!
Carpetland
5 years ago
Thank you, Cece! We appreciate the kind words! Thank you for trusting us with your flooring needs!
5.0
Tory C.
5 years ago
Anonymous
5 years ago
Thank you for the positive rating. We really appreciate it.
3.0
Mary S.
5 years ago
Very pricey
Anonymous
5 years ago
Mary, sorry to hear you didn't like our pricing and out apologies on not getting back to you quicker. Give us a call and let us see what we can do to help.
1.0
Dan C.
5 years ago
I sent one of my customers to carpetland to order flooring. The salesman talked my customer into buy extra. We are now sitting on 4 extra boxes of flooring that they will not take back. I will never recommend this store for any of my customers. Not one time did they tell my customer that the flooring was not returnable!
1.0
Brenda A.
5 years ago
Anonymous
5 years ago
Give us a call so we can go over what the problem was so we can remedy the situation. Thank you.
5.0
Roy R.
5 years ago
Jeff was very helpful in making our flooring selection. Kelly West did the installation and his suggestions on how to complete the work made the finished product look great. Any future work will be done by Kelly.
Anonymous
5 years ago
Thank you so much Roy.
4.0
Stewart P.
5 years ago
Anonymous
5 years ago
Thank you Stewart.
5.0
Tony G.
5 years ago
Anonymous
5 years ago
Thanks for the great review. We sincerely appreciate the support.
5.0
Troy B.
5 years ago
My wife and i own a few houses we rent in a small town so we went in and spoke with the owner. ( didnt know it was the owner till after the sale) After we picked out carpet and plank flooring and explained to him our needs he stopped us and steered us in a better priced, longer wear flooring. This meant less money and longer wear. He then beat his own written sale price and has went out of his way to help us.We will continue to shop here and reccomend Carpetland to anyone purchasing flooring.Very happy customerTroy and Heather
Anonymous
5 years ago
Thank you so much Troy. We truly appreciate your positive feedback.
1.0
Kim
5 years ago
Terrible management and they try to bill for far more than the agreed upon price.In response to the owners: Why did you single me out for response? What about these other 1 star complaints? Lawsuits? What did you do to that person? Ridiculous.
Anonymous
5 years ago
Kim, I don't see any tickets in our system with your name. Please call us when you get a chance so we can address your concerns. …Kim, I don't see any tickets in our system with your name. Please call us when you get a chance so we can address your concerns.Kim, please contact us via our website with your information or call in and ask to speak with our claims manager so we can address your billing issue.More
5.0
James R.
5 years ago
Best choice in town
Anonymous
5 years ago
Thank you so much James. Have a great day.
4.0
Mark W.
5 years ago
Very friendly and helpful, we will be back
Anonymous
5 years ago
Thank you Mark, we love your feedback.
5.0
Aric C.
5 years ago
I recently installed wood floors in my house and had the opportunity to work with Mike Mertz at Carpetland. Everything was top notch from beginning until end. Mike Mertz was transparent as can be in the way he conducted business, and the quality of the wood flooring I went with is incredible! If you want quality service and product from beginning until end, I would suggest you go with Carpetland and insist you do business with Mike Mertz! As far as having my wood floors insta...lled, I went with Mike Hansen. His quality of work speaks for itself. My newly installed floors are like a work of art, absolutely incredible! I've never seen such perfection go into a floor. I feel very fortunate to have my floors done by Mike Hansen. It's hard to put a price on the quality of his work, but he did outbid six other contractors I looked at. I would encourage you to insist on working with Mike Hansen! Feel free to ask me for pictures of my flooring and Mike Mertz and Mike Hansen's contact info. See More
5.0
Carl W.
5 years ago
Staff was very helpful and very large selection of flooring to choose from.
Anonymous
5 years ago
Thank you so much Carl.
5.0
Nancy H.
5 years ago
Anonymous
5 years ago
Thank you for the awesome review. We really appreciate your feedback.
3.0
Doc R.
5 years ago
It was a very discouraging experience. However after a long frustrating attempt to talk to the owner, they resolved the issue fairly.
Anonymous
5 years ago
Sorry to hear that Doc and glad we were able to remedy the situation.
4.0
Becky P.
5 years ago
Anonymous
5 years ago
Thank you Becky.
2.0
Barbara L.
5 years ago
Portions of thr flooring we bought and had them installed keep buckling up. We've had them come 3 times to fix these bad spots and more keep coming up. I've had to call them again. The flooring wasn't inexpensive. It's frustrating.
5.0
Jason G.
5 years ago
Huge selection and friendly service.
Anonymous
5 years ago
Thank you Jason.
5.0
Cecilia B.
5 years ago
Anonymous
5 years ago
Thank you for the five-star rating. We greatly appreciate it.
4.0
Becky P.
5 years ago
Good choices and prices
Anonymous
5 years ago
Thank you so much Becky, we appreciate it.
5.0
emm r.
5 years ago
Anonymous
5 years ago
Thanks for the positive rating. We really appreciate your support.
5.0
Welty-Dozler C.
5 years ago
Friendly staff, amazing service!
5.0
Mark H.
5 years ago
Anonymous
5 years ago
Thanks for the wonderful rating. We really appreciate it.
5.0
Chris D.
5 years ago
Excellent service amd selection!
Anonymous
5 years ago
Thank you so much Chris, have a great day.
5.0
S H.
6 years ago
Carrie was very helpful and there are lots of great remnants!
Anonymous
5 years ago
Thank you Sheryl.
5.0
David T.
6 years ago
Anonymous
5 years ago
Thank you for the wonderful review. We greatly appreciate it.
5.0
Ron E.
6 years ago
Anonymous
5 years ago
Thanks for the five-star rating. We really appreciate the support.
4.0
Judy H.
6 years ago
Anonymous
5 years ago
Thank you so much Judy.
5.0
rlhill5333
6 years ago
Jeff the sales person was very helpful and we found what we needed.
Anonymous
5 years ago
Thank you so much for your kind words.
4.0
Michael F.
6 years ago
Anonymous
5 years ago
Thank you Michael.
5.0
Darlene S.
6 years ago
Anonymous
5 years ago
Thank you for the wonderful rating. We truly appreciate the support.
5.0
Mary M.
6 years ago
Anonymous
5 years ago
Thanks for the kind review. We really appreciate your feedback.
1.0
Jonathan S.
6 years ago
Anonymous
5 years ago
Jonathan, we are so sorry you had a bad experience. Please give us a call so we can remedy the situation.
1.0
C (.
6 years ago
Shady billing practices, go elsewhere.
Anonymous
6 years ago
Please contact us via our website with your information or call in and ask to speak with our claims manager so we can address your concerns.
1.0
Ellen C.
6 years ago
1.0
Jackson
6 years ago
1.0
Reid A.
6 years ago
tl;dr I'm being threatened with legal action because Carpetland is trying to commit fraud by raising the price of my bill three months after the work was completed.I had carpet and vinyl flooring installed in March for a price I thought was agreed upon. The quote was only ever discussed on the phone, and was never sent to me either in the mail or by email. When the paper bill arrived in the mail for the price I was expecting, I promptly paid my bill and considered the transaction complete. Fast forward to July and I receive a new bill in the mail for over $1100, claiming that the first bill was only for a portion of the work, and was not the full amount, despite my memory of the phone conversation, and the lengthy period of time since the work was completed. I immediately spoke with an employee at Carpetland and explained the situation, detailing how I never received any type of quote or price for what they claimed was the grand total, and that I did not feel it was my responsibility to pay for something that was never detailed to me. Recently I received another invoice in the mail, so I called the store once more to discuss the situation, only to be berated by the owner Jeff Lehms and threatened with legal action because of his own business ineptitude. The failure of the business to adequately provide me with a full quote or expectation of costs is not the responsibility of the buyer, it is 100% the responsibility of the seller. To be treated like a criminal simply because Carpetland failed to send me a proper quote or accurately convey the scope of their work is an insult, and I highly encourage everyone to seek out alternative flooring providers or risk being treated the same.Go elsewhere for your carpet and flooring needs. Not only can this business not be trusted, they treat their customers like criminals for not wanting to be taken advantage of.
1.0
Kaleigh (.
6 years ago
1.0
CasTheGreater
6 years ago
1.0
Happy A.
6 years ago
Freaking Craig
1.0
Jestloo (.
6 years ago
1.0
Tiffany A.
6 years ago
1.0
Kim M.
6 years ago
5.0
Dan O.
6 years ago
Anonymous
5 years ago
Thanks for the five-star rating. We greatly appreciate the support.
4.0
Glade S.
6 years ago
Anonymous
5 years ago
Thank you so much Glade.
5.0
Tim A.
6 years ago
Anonymous
5 years ago
Thanks for the great rating. We really appreciate the support.
5.0
Renea G.
6 years ago
Very knowledgeable and helpful. Good service.
Anonymous
5 years ago
Thank you Renea.
5.0
the y.
6 years ago
Kerri Rauch helped us today. Really pleased on how she helped us. I Could tell she knew a lot about carpet and which style fit us the best.
Anonymous
5 years ago
Thank you Matthew.
4.0
HAZEL A.
6 years ago
very good experiencee
Anonymous
5 years ago
Thank you Hazel.
5.0
Nebraska R.
6 years ago
We've worked with carpetland for years. Consist, quality service and product.
Anonymous
5 years ago
Thank you!
3.0
Hannah M.
6 years ago
I'd give them 3 and a half stars if I could. They did our basement carpet last year but it didn't really hit snug under the trim so you can kind of see the concrete floor that's under the carpet if you look really closely to the edges where the carpet meets the wall. Not a big deal... but I was surprised that's how it turned out. Then, this year, they did our hard surface upstairs. I really love how that project turned out. They did cut through a power cord during the install.. which was a little frustrating but we got it fixed on our own. Any little issues we've brought up have been fixed or are scheduled to be fixed. Are they the KINGS of customer service? No. I work in customer service so I have high standards. That being said, we're talking carpet and hard surface people, not the Ritz Carlton. Overall, really love this place; they are the best price in town but you could probably go somewhere else and get a little more "hand holding" but pay A LOT more for it.
5.0
Ryan M.
6 years ago
Jordan Bates helped us with picking out our carpet. I can not talk enough about the great service he provided. His knowledge of the products he sells was excellent. After having a horrible experience at Nebraska Furniture Mart this was a breath of fresh air. I will be referring all my friends and family to Carpet Land from now on.
5.0
Jason L.
6 years ago
Nice and helpful people!
Anonymous
5 years ago
Thank you Jason.
4.0
Mary B.
6 years ago
Very helpful and found everything right away
Anonymous
5 years ago
Thank you Mary.
5.0
PEPPERHILL 1.
6 years ago
I had tile and laminate installed in my home. Greg was very patient with me as I returned 3 or 4 times to make a decision. My home was measured in a timely fashion. The subcontractors they sent, Jeremiah and Jake, were hands down the best people I have ever worked with. They did an amazing job and went above and beyond. Very very happy with entire experience!
Anonymous
5 years ago
Thank you!
1.0
Brittany S.
6 years ago
Communication with our contact there is TERRIBLE. I have to constantly follow up to see when we are scheduled for and if jobs have been completed. If they have to come back days later, I am never notified. The ONLY reason we stay with Carpet Land is because of the price. We are currently shopping for new companies because the frustration we experience is not worth the cost.
5.0
Crystal L.
6 years ago
I took a piece of carpet from a different store and they matched it up in minutes. Had someone come out and measure and the next day I got an estimate. Thought the install was a little high but they let me order and they delivered the material and I had a friend install the carpet. I absolutely love it. When I get some extra cash I will be back to do the bedrooms. Thanks Bo!
5.0
Barb A.
6 years ago
Employees of Carpet Land are great to work with.
Anonymous
5 years ago
Thank you Barb.
5.0
Travis G.
6 years ago
Jordan Bates was awesome to work with.
1.0
Pavel P.
6 years ago
Really bad experience.
1.0
Phillip P.
6 years ago
IN SUMMARY: POOR MANAGEMENT AND UNETHICAL BUSINESS PRACTICES.DETAILS:I did not have problems with Carpetland until it came to billing. The subcontractors did a very good, professional job. Carpetland charged me for two trips, when they only made one. The square yardage of carpet hauled away was exaggerated and given an arbitrary value (they never measured), increasing the haul-away costs. They charged me for upholstery without telling me it would be extra. They also charged me for installation on all carpet ordered, not just the carpet installed- a detail that was never disclosed to me. They overestimated the carpet needed by about 25%, which then lead to 25% more cost on carpet and on installation. When these concerns were brought to Carpetland, they refused to correct the bill for trips taken, carpet hauled away, upholstered square footage and installation costs . After several attempts to resolve the issue with management (I never received a call back after our conversations in which they assured me they would work to address the issue), they put a lien against my house for the $1,200 difference and when I asked them to act on the lien, they filed a law-suit. We are now in litigation over $1,200, an amount they're sure to surpass in legal fees.
1.0
Pittmansoflincoln P.
6 years ago
Carpet land installed lelonium at our business. They failed to tuck lenolium under the cabinet and left a 12 " wide dip in the floor when it was leveled. I have called three times and no one will call me back. I also found out that they double charged on flooring at a friend's home in a new housing development. I am not paying rest of bill till work is completed right.
Carpetland
6 years ago
Please contact us and ask to speak to a manager if these issues have not been taken care of.
5.0
Jay S.
6 years ago
1.0
Allison R.
7 years ago
2.0
Jodi Z.
7 years ago
Carpet land recently installed carpet for my mother. First, they said the carpet was in stock but it wasn't and had to be ordered. Delay..no big deal those things happened. My 70 year old mother was not able to move the future, the refuse because she had an adjustable bed. Carpet was installed and it was the wrong color. They only believed us after we took the sample they gave us into the store. The correct carpet now had to be ordered. They refused to move any furniture for her...again because of the adjustable bed. Correct carpet came in. By now there was a 4 wk delay. We had long discussions and the only thing they would do was agreed to move the furniture. When the day came they sent one guy who had no idea he was to move furniture and of course didn't. Install took over 4 hours.The salesman admitted to ordering the wrong carpet and knowingly allowed it to be installed hoping that she would be ok with it. They refused to offer any discount on install for their error. We were just asking for a little aknowledgment of the mistake and discount for the inconvenience. Their response was that people make mistakes and that's all it was. Nothing was owed to us for the inconvenience or trouble.Carpet is great. Customer service from Jeff and Jeff was very very poor.
1.0
Beth G.
7 years ago
5.0
Courtney T.
7 years ago
Can't say enough good about the customer service at this store! Jeff and Luke were helpful and patient and gave me an awesome deal on the perfect carpet for our church classroom. They were willing to go above and beyond and found creative solutions to my problem. 5 stars and I'll definitely be going back.
Anonymous
5 years ago
Thank you so much Courtney.
2.0
Ryan P.
7 years ago
Great selection and price. Don't count on any customer service. You will have to stay on top of them to make sure orders are placed and delivered. Experienced this with multiple orders.
5.0
Sawyer D.
7 years ago
I have been looking for a new area rug for quite some time. I found one I liked at a store in Ceresco but wasn’t sure on the size I needed. I wrote the information on the rug I liked and went home to measure my living room. I went online to find the sizes which it was available and learned there was a store in Lincoln that also sold the rugs (Carpetland of course :) I called them to see if they had the carpet in my needed size and what their prices were. They had the carpet at HALF THE COST! I couldn’t believe it. I went up to Carpetland to make sure it was the same rug and size. Sure enough it was!!! Couldn’t believe it. The salesman was really nice, he even shrink wrapped my rug and put it in my car for me! I would definitely stop here before buying anything!
Anonymous
5 years ago
Thank you Sawyer.
5.0
Deanna M.
8 years ago
2.0
Toby A.
8 years ago
They installed my laminate flooring, they were also out here 3 times to fix and still is not fixed right wouldn't suggest ever using them for this service as they don't follow through and they don't do a good job. Had no problems with the carpet install.
5.0
Lacy D.
8 years ago
5.0
Travis F.
8 years ago
These guys are solid! I met with Jeff the owner and talked to him about carpeting our commercial building. He ran us through several options and steered us toward a commercial grade carpet square. He then showed us a few "blemished" options (that I can't see the "blem", standing her writing this review, I still can't see it!). Anyway, moving to this option, saved us thousands. This company put us first and that's pretty rare these days. Usually, someone sees a business owner and equates it to dollar signs, not here! Thanks for everything guys, I will continue to refer everyone I know your way!!!!
Anonymous
5 years ago
Thank you Travis.
5.0
Shannon F.
8 years ago
I have used Carpetland for my home and business. The selection was amazing! The carpet in my basement is about 10 years old and has held up so well. It looks great. We carpeted my office as well and used durable carpet squares that have performed well. When we added on they came out and found several samples for is to choose from that would compliment our original carpet. The installation was quick and professional. We even recommended them for our community center and that turned out beautifully :)
Anonymous
5 years ago
Thank you Shannon.
5.0
Shannon F.
8 years ago
5.0
Ranee H.
8 years ago
5.0
Nathan C.
8 years ago
This store is huge.
Anonymous
5 years ago
Thank you Nathan.
5.0
Beth V.
8 years ago
Carpetland has seen me through owning 2 houses with budgets from being flat-broke to having a fair budget for carpet. We first went to Carpetland when we were young, on a budget and replacing bad carpet in our “starter home”. They had a MASSIVE selection of what they called “remnants” which is the carpet they had ‘left over’ from larger jobs. Most of the carpet was really high quality carpet at a fraction of the cost. After we moved we went back to them and had them re-carpet our entire house. Great people and a great company. We have recommended them to several people.
1.0
Carie W.
8 years ago
We had a wood floor installed over a month ago and we are still waiting for it to be finished. My husband calls them everyday and they have set up several appointments to finish the job and no one shows up for those appointments. I'm seriously confused as to how they are still in business. I wish I would have read the customer reviews before we went with them.
1.0
Bridget B.
8 years ago
If it weren't for contractors who want to keep their business in Lincoln, this place would've been out of business long ago. We had to use them for tile and carpet and were disappointed with both. I thought the initial experience with the salesperson was fine, but many of the things that we discussed and wrote down on our file, were not relayed to the installers. Getting them to come back and fix a problem took months. Their prices are absolutely absurd, if you compare them to a place like the Mart. I would be willing to spend more on the same product if you get a higher level of service, but that's the opposite of what you get with Carpet Land. Steer clear!
1.0
Kelly A.
9 years ago
I wish I could give this place zero stars. Got charged for items that were not installed and were told "well, that's not very much money". Horrible, absolutely horrible.
1.0
John P.
9 years ago
1.0
Jessica B.
9 years ago
Do not recommend -- I will keep this short, be believe me my opinions could be more detailed.1) Visited store to pick out carpet, person helping was nice and courteous. Scheduled i) the time for them to come measure, and ii) the installation date.2) The measurement date comes around and no one shows up.3) Call in and they claim they did not have it scheduled.4) The installation date arrives, person arrived to house at 10:30 (was quoted b/w 8:30am and 10am).5) The installer installs ONE of FOUR rooms, claiming he wasn't aware of the magnitude of the installation, even though someone CAME to the house and measured,etc.6) First room installed was the wrong color carpet.7) I call in that day to complain; they said oh we will just have to come back out next week -- they apparently don't understand that some people don't want to take off THREE DAYS of work to stay around waiting...8) I call in to confirm full installation appointment and that the carpet color will be correct and get an, " I am sure the carpet will be installed correctly this time."8) Carpet guys (much nicer people who have been contracted out) come out and are currently installing...the wrong color carpet, again (but not their fault)/My multiple phone and in-person experiences with carpetland has led to this terrible, and fitting review.
1.0
Matt B.
9 years ago
My wife and I stopped into the store today with our young child (midday on the weekend) and after spending 20 minutes wandering around without receiving any service we left. There were 6 employees in the store and only one other customer who was also helping themselves. It was a frustrating experience trying to pick out carpet without getting customer service. Needless to say, we won't be going back there again.
1.0
K B.
9 years ago
5.0
Cindy M.
10 years ago
1.0
Linda D.
10 years ago
5.0
Mallory A.
10 years ago
5.0
Jesse R.
10 years ago
5.0
Justin H.
10 years ago
5.0
Matt S.
10 years ago
5.0
Megan B.
10 years ago
5.0
Samantha M.
10 years ago
5.0
David D.
10 years ago
1.0
Jeffrey W.
11 years ago
1.0
Koen V.
11 years ago
1.0
Sarah C.
11 years ago
5.0
Anne W.
11 years ago
1.0
Linda B.
11 years ago
2.0
Ryan M.
11 years ago
Well we came in to look for flooring for the bathroom and 45 min later while we sat and waited for help and listened to salesmen talk about weekend plans with each other we finally decided we could be ignored somewhere else......don't waste your time....from the prices I could see in the jumbled up mess they call a sales floor you will be better off going to the mega mart
1.0
Shawm G.
11 years ago
5.0
Adriana L.
11 years ago
5.0
Robert P.
11 years ago
1.0
Payton O.
11 years ago
1.0
Mary T.
11 years ago
5.0
Merri W.
11 years ago
5.0
Ksenija V.
11 years ago
5.0
Lonny H.
11 years ago
5.0
Marcy M.
11 years ago
5.0
Samuel B.
11 years ago
1.0
Nancy J.
11 years ago
2.0
Tj T.
12 years ago
We purchased ceramic tile and engineered flooring from their sales floor and they performed the installation.The wood flooring we purchased has a great deal of variance in the contrast of the wood and length of the wood strips. Because of this, one would expect the installer to understand the importance of distributing the tones somewhat equally so that one part of the room isn’t all one tone or one size of flooring strip. This was not the case with our installation. No effort was made to vary the sizes or tones of the flooring pieces. Thus, our new wood floors have sections where it is all dark or all light wood as well as clusters of very small strips of flooring (1-2ft) and clusters of very long strips of flooring (4ft). In short, it looks terrible.The problems we encountered with the purchase and installation of the ceramic tile began at the point of purchase. We were told by the salesperson that the style of tiles we were purchasing had a high degree of variance in tone from tile to tile: i.e.: Some tiles were light and some tiles were dark. We chose this product for that reason. Upon installation, we discovered this to not be the case and that the tiles were, in fact, nearly identical in tone; the opposite of what the salesperson had told me.Also at the time of sale, nobody informed me that smaller tiles of the same style were available. Had I known this, I would have purchased some of the smaller tiles to enhance the new flooring.Also, nobody inquired as to how I would like the tiles to be set. Luckily, I was present prior to installation to let the installer know that I wanted them laid diagonally. While this did avert another disappointment, I was still met with an unexpected charge for laying the tiles diagonally. One would think these things would be something that the sales representative would have covered with me as I purchased the tiles and ordered installation.Another problem that I had was the response to my question regarding the warranty. According to the sales representative, Carpetland offers no warranty on their product or installation. According to the installer, he guarantees his work, but only verbally and with the promise that he’ll answer his cell phone if you call. I do have problems and I would like them remedied, but I am hesitant to have him back to my home for reasons that I will cover later.The biggest problem that I have with the installation of the tile is similar to the problem I have with the installation of the wood flooring. It’s obvious that no thought was given to the placement and direction of the tiles as they were laid, which resulted in numerous examples of identical tiles right next to each other facing the identical direction. Again, even a novice knows better than to do that and it looks terribly unprofessional.I don’t know if sealing the grout is part of the installation, but the installer did not seal the grout and explained that he included a waterproofing mixture into the grout, negating the need to seal it. Unfortunately, it’s abundantly clear that the grout is not waterproof, as you can watch water absorb directly into the grout upon contact.Under normal circumstances, I would call the installer and ask him about this, but considering that he took such an angry tone with me when we were trying to get him to finish the installation job in the first place; I’m not particularly inclined to converse with him or to have him back in my home.In closing, I also want to point out that I have never heard of a business of this type not sending someone over to inspect the job prior to billing. Everyone I have spoken to who has had this sort of service performed has informed me that there was a final inspection before final billing. Nobody beyond the installer has come over to inspect the job that was done. This leads me to suspect that the problems I had with their service happen often.
1.0
Tj t.
12 years ago