Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
10 months ago
I am over the moon with this place.The showroom is beautiful with a huge selection of floor coverings. Jose is The Man. He was honest, fair and trustworthy and I wouldn't have done the project if not for him. Martine, master installer, mover and shaker, and his coworker rock.They were the ultimate professionals and beyond experienced. Like magicians, they moved huge, heavy furniture that was in a very tight area -- a feat I thought impossible. Martine took photos before he started, so that he could put everything back in its original order. And, after the carpet was installed, he made sure that everything was hooked up and working. The carpet looks incredible. Impeccable workmanship. I had put this off for so many years thinking it would be my worst nightmare. But, Jose assured me it could be done, and made me an offer I couldn't refuse. Both Jose and Martine made the whole experience so awesome, that it was almost surreal. Jose didn't even ask for a deposit up front, and the job took one day. How cool is that? If you are thinking of replacing your flooring, I am saving you precious time, money and grief with this review.
3 years ago
This place conducts POOR business, they 100% stole my money and made no effort to resolve the situation. I filed a complaint with BBB. I had gone in and selected some vinyl to be installed on my stairs. I paid, schedule an installation appt and went on my way. The installation representative did not show on the first installation date because Jose at Carpet Showcase failed to coordinate the appointment with the installer. When the installer came to my home the next weekend he was late. He rolled out the vinyl flooring in one sheet and glued it to my cement stairs leaving gaps on each step between the concrete and the vinyl, causing a safety hazard when using the stairs. He then came back a third time to install 5-6 metal or plastic pieces to the stairs since the vinyl would not secure to the floor. At this point I was unhappy with the result of the vinyl installation with the plastic piece because of the remaining gap which posed a safety hazard when using the stairs. He then proceeded to remove all the vinyl and I told him to please notify the store and take it back and have them contact me. No one called, so I called Jose at Carpet showcase again and he claimed that the installer showed him pictures of the installation so he paid him. Jose seemed mad at me with the whole situation. He said he would contact the installer and call me back, but never did. I called Jose back a few days later he told me there was nothing he could do but if I wanted to pick something else out and pay for it (AGAIN) he could help me. THIS PLACE IS DISHONEST AND DOES NOT DESERVE TO BE IN BUSINESS FOR HANDLING A SITUATION SO POORLY. I would stay away.
Dear Alexandra, If you recall, prior to signing our purchase order, we made numerous attempts advising you NOT to put vinyl for your stairs. Sheet vinyl is a bad idea, as it is unsafe for stairs. Contrary to our recommendations, you insisted that you wanted vinyl and we moved forward with the purchase order. As expected, the job didn't turn out well. We tried multiple times to repair it but it kept coming apart like before. We still offered to replace it and offered it at our cost. It might have been a better decision to refuse this job to begin with, but we try to satisfy all of our customers to the greatest extent. The amount of times we sent the installer back already put us at a loss on this job, theres only so much that can be done. We havnt been in business for 30 years because we're dishonest.
3 years ago
I have used them in the past & was happy with them even though I spent a bit more $$. This time I needed to save $ & Jose told me he would match the price of Crazy Hernandez Brothers bc he didn't want to lose my business. He kept telling me the other company would probably use cheaper quality material in order to get me to come down to the office. He knew I wasn't feeling well & had me come down to the office only to tell me he couldn't beat the quote of $1400 for over 1000 square feet, including non soak padding & taxes & everything. What a waste of my time trying to be loyal & give him repeated business. From now on I will use Crazy Hernandez Brothers bc they did have the best prices with same quality & Carpet Showcase has lost my business forever! Thanks a lot for wasting my afternoon while I was sick Jose. That was really considerate of you...not!
Dear Stephanie, I appreciate your feedback and review. Honestly. I remember your conversation with Jose about this job. The prices you gave us for the material you wanted was below our cost. So no, we couldnt match prices below our cost. That leads me to believe one of three things. The material you wanted had 3 qualities to it. So more than likely the other retailer quoted you for the lesser quality while you believed they were giving you the higher one thus making the price seem lower compared to ours. I remember showing you the price in the price list. We were not being dishonest with what we were telling you. Or you were quoted something completely different which was also cheaper. We must compare apples to apples and in this case, I can guarantee that was not the case. And the only other possibility is cheaper labor, possibly sub contracted. We use our own installers that are insured. We do not subcontract under any circumstance and do not use cheap labor. I hope your job went well in the end.
3 years ago
I had a very solid experience with these guys when I need new carpet for a 1-bedroom rental. Good price, good installation, no problems.
3 years ago
We just had our new laminate floors put in and they look absolutely beautiful. I have been looking at floor samples for over six months. I went to Banner, USA, Alpine and Home Depot...and many online sites. I finally found what I was looking for at the Carpet Showcase - the right sample and the right service. Jose was our salesman and he is also part owner. He was perfect - Great customer service without being pushy. He gave us the best price he possibly could and even showed us his price and what he would be making on the sale. It was more than fair. The price included installation, moving furniture, removing and installing baseboards. The workers did beautiful, craftsman-like work. Based on my past flooring experiences, I was quite stunned by Jose and his crew. They are honest, hard working and professional. Jose delivered everything he said he would, when he said he would. Oh yeah - he friendly too! I'm one of those fussy perfectionst types - not always easy to deal with - and Jose dealt with me beautifully. He could not have possibly done anything better. I'm very happy to have wandered in.
4 years ago
Stopped in here after having gotten a ridiculously expensive quote from Banner carpets, for a smaller carpet order. All we needed was enough for a set of 12 steps. This store was PERFECT for us, as they have left over pieces that they buy from people. We got a huge chunk of carpet, which Jose initially quoted as about $125. We were already happy with the price as it was, and when we went to pay, he totally hooked us up and charged us only $100, without us even having to ask. Looks like they also have a lot of other flooring options if you're in the market for that.
4 years ago
Remodeling isn't easy but these guys really made it as easy as can be. After shopping around, not only was Carpet Showcase the lowest, but they were helpful and gave me information I would've never thought of. Now my place looks great. Thanks for all the hard work.
9 years ago
best flooring experience yet
ive been to multiple carpet stores over the years when ive had to replace my carpets. and ive finally found one that i will stick to from here on out.they have a huge showroom with a wide variety of products, their service was amazing, the people were very friendly, and their installers did an excellent job. and to top it all off they had the best prices ive seen yet.i highly recommend them.A+!!!!
10 years ago
poor quality and incredibly rude service
I have never dealt with such an unprofessional man as Tony, the owner of this company. The prices seemed very competative but after a year I was forced to replace all of the flooring and carpeting work they installed.