DE SITTER FLOORING

4.6
|
116 Reviews
We moved our Carol Stream showroom as of April 25th, 2016 to our new showroom location at DeSitter Tile & Flooring Gallery -444 Roosevelt Road, Glen Ellyn, Il 60137
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
DeSitter Flooring, Inc 444 Roosevelt Rd, Glen Ellyn, IL 60137-5642 630-517-2697 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
116 Reviews

Reviews


5.0
3 days ago Great products and very professional service! Karen is a wonderful sales person.
5.0
6 days ago We just had new carpet installed in our family room and it is beautiful and exactly what we wanted. Our installer was friendly, respectful and cleaned up after the installation. DeSitter sales helped us find carpet in our price range and offered all of their available discounts. I would recommend DeSitter!
5.0
last month I have been a repeat customer of De Sitter Carpets and Flooring in La Grange for nearly forty years. They continue to offer good products at competitive prices, with excellent follow through and service.
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
3.0
last month Quality of installation was excellent but prices were far from good. Shopped around after the fact and found the same carpet for significantly less money… Even after receiving a small discount when purchasing. I would consider shopping them before doing business.
5.0
last month DeSitter just installed carpeting on our our door from steps. The price was decent, the scheduling was convenient, and the installers or on-time and professional. I’m very satisfied.
last month Thank you Donna for your kind feedback. We work hard to always give you a five-star experience.
5.0
2 months ago Our whole family has gotten our carpets from Desitter for many years. When we recently needed a new carpet, we didn’t even shop around we just called Desitter. We couldn’t be happier.
5.0
3 months ago The sales rep., Karen was very helpful. The installation was scheduled as per our needs. The installers were very efficient and did an excellent job. We are now enjoying our new carpeting.
last month Thank you John for your review. All of us from our sales consultants to our installers work together to assure you have a pleasant experience from start to finish.
5.0
3 months ago Very hard working... professional and knowledgeable...
5.0
3 months ago Easy to work with and good selection.
5.0
3 months ago Best customer service from Allan B in La Grange store
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Recently, I had my bedroom hardwood floors refinished and woodwork replaced. They did an awesome job, showed up on time, paid a lot of attention to detail, moved my furniture around as needed, and everything was very professional. They also previously installed some vinyl tile in my basement, again, a fabulous job. The workmen and salesmen are all first rate. You will pay a little more, but they are worth it!
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Desitter was great. Kept the appointment time. Very nice installers. Made a mistake with the color and rectified it immediately. Sales person was very helpful.definitely a company the consumer can count on.
5.0
5 months ago We needed new carpet for our whole upstairs, to sell our home. DeSitter came highly recommended by our Realtor. They lived up to our high expectations. We had a pretty big job (1400 sf) replacing carpet to sell our home. DeSitter had nice carpet at a good price, and they put 2 crews on our job so they could get it all done in one day. They were careful and efficient, and the installation quality was first-rate. No surprises. I would definitely use them again...if we weren't moving out of IL.
1.0
5 months ago They installed a carpet that shows all the footprints, not what I ordered, and refuses to replace it.
5.0
6 months ago This customer did not leave a comment.
6 months ago Father Mike - We are so glad you had a FIVE star experience with DeSitter. Thank you! Christy D - Client Services
5.0
6 months ago Had a great experience from start to finish. Walked in on a Monday evening and we were able to be installed that Friday morning.
6 months ago Thank you Karen for the nice review and comments on Google. Your business and feedback is very important to us . Please keep us in mind for any of your future flooring projects.
5.0
6 months ago This customer did not leave a comment.
6 months ago Nancy - We are so glad you had a 5 Star experience. Thank you! Christy D - Client Services
5.0
6 months ago This customer did not leave a comment.
6 months ago Thank you Steve for the nice review. We appreciate your business. Please keep us in mind for all your future flooring projects.
5.0
7 months ago We replaced the carpeting in three rooms. Karen was a dream to work with. She asked all of the right questions to guide us to our decisions. She did not rush us, in fact when she saw that we were hesitant in making some final choices, she suggested we slow down and take our time. There were a myriad of products to choose from. The scheduling was a breeze. They didn't give you one of those "all day windows" where you waste your day waiting for them to show up. The installers were courteous and did an excellent job.
6 months ago Christine - We are so happy we were able to help you find new flooring for your three rooms. We are so happy to hear the scheduling and installation when smoothly. We hope you enjoy your new floors for many years to come! Thank you. Christy D - Client Services
5.0
8 months ago Best prices for carpeting, and lifetime guarantee on installation. Wonderful selection too.
5.0
8 months ago We were very happy with their service. They were very neat and did a great job installing our carpet. We would recommend them highly.
5.0
9 months ago DeSitter's helped me get carpet installed before out of town visitors arrived with little lead time. The installers were quick and courteous. I would definitely return to DeSitter's.
3.0
9 months ago I went to DeSitter's after having a couple of in house estimates. There were a lot of choices there. It was a little higher than some of the estimates we received. The installation was quick the installers were really nice. I would consider using DeSitters again and would tell people about them too
5.0
10 months ago Good prices, nice variety, knowledgeable and friendly staff. Nice install.
1.0
10 months ago Currently on day two of my two day carpet install and I am furious about the lack of respect being shown to my home. New ivory carpet being walked on without booties covering their shoes... random tools and things being thrown in rooms that aren’t part of the install... piles of tools in the only functioning bathroom in my house. I’m 7 months pregnant with a 2.5 year old at home and they are disrupting parts of my home that are not part of install. And then I have to clean upafter them when they leave. Scuffs all over my walls (I expected some scuffs on the baseboards, but why is there a giant 6” x 6” scuff five feet up the wall?). Why did they go into the closet of the room they were not installing carpet in, throw the clothes on the floor that were hanging in the doorway, and close the closet doors? Why did they carpet over my vents and forget to cut them open? Why didn’t anyone call me on Friday to let me know what time they would be coming back on Monday.
4.0
11 months ago This customer did not leave a comment.
10 months ago We are so glad we were able to help you with your flooring needs. Thank you! Christy D - Client Services.
5.0
last year The whole experience was just how you hope it would be. We worked with Karen and got some great carpeting. The installers were prompt, professional and very good about moving furniture. We're very satisfied.
5.0
last year I had a great experience working with the staff at DeSitter. The installation team did an excellent job and was on time and polite.
last year Pat - We are so glad you had a great experience with DeSitter and your installation went off without a hitch. Thank you! Christy D - Client Services
5.0
last year From our initial consultation to our final decision to installation, it was so easy to work with the team at DeSitter. They asked us pertinent questions regarding our back porch rehab, really listened and their suggestion actually ended up saving us more money. We are very happy with our 3 season room carpeting and highly recommend the good folks at DeSitter.
last year Francis - We are so glad we not only helped you find what you needed and wanted but that we saved you money in the process. We hope you enjoy your 3 season room for many years to come. Thank you! Christy D - Client Services
5.0
last year I am a long time customer. They are easy to work with and have a huge selection. I just got another carpet and I love it......I don't even shop around when I need carpet service. Marlene S.
5.0
last year DeSitters is the best. The service is 5 star and always a joy to deal!
5.0
last year I shopped around for new carpeting and they had the best price by far! Terry in sales was very helpful and answered all my questions in a timely manner. The installation went smoothly and my carpet looks great! Would highly recommend them!
last year Vicki - We are so glad you were able to find what you were looking for and at a great price! Terry is always very helpful and goes above and beyond to help her customers get exactly what they are looking for. Thank you! Christy D - Client Services
5.0
last year Excellent customer service. Staff knows all their products. Will use again.
last year Shelia - We strive to provide an excellent experience from beginning to end! We look forward to working with you again! Thank you! Christy D - Client Services
5.0
last year Tim Kelliher was great to work with. He has installed carpet in a couple of our rental homes. Very flexible with scheduling time to come out and give us a quote. The installation team are consistently on time and do great work.
last year Nathan - We are so glad to hear that everything was done to your satisfaction! Tim always goes out of his way to make the process as painless as possible as do our installers. Thank you! Christy D - Client Services
5.0
last year We are completely satisfied with our new wood floor in our living room. Everything was completed professionally and every person we dealt with did a great job. Sales people were pleasant and competent. Installers were experienced and very good craftsmen. We were especially pleased at how little dust was created. We felt the price was fair compared to other quotes we received. We recommend DeSitter highly!
last year Dan - At DeSitter, we know how important a total group effort is and all of our employees, from the office staff, to the sales associates, to the installation teams, work very hard to ensure a pleasant experience for each of our customer's. Thank you for the opportunity to serve you and your family! Katie B. - Client Services
5.0
last year We needed to completely re carpet our rental property due to damage caused by the renter. Tim had his team come out and measure, got the carpet and installed it all working around mine and my wife's schedules. He was extremely helpful and professional and his team did a great job! I would and have recommended them to anyone looking for flooring.
last year Rob - We are sorry to hear that you were faced with that situation! We are happy though that you came to DeSitter for your flooring needs and that you met with Tim. Tim and all of our sales staff dedicate their hard work and effort to providing the best service possible to our clients. We thank you for the opportunity! Katie B. - Client Services
5.0
last year We had our carpet installed today and it couldnt have come out better. They arrived on schedule. Completed install and cleaned up afterward.
5.0
last year I have had Desitter Flooring install carpets in my house and rental apartments for years. They are absolutely the best. The prices for carpet are reasonable. The men who do the installation are extremely professional. It is a smooth process from start to finish.
5.0
last year Had a wonderful experience at DeSitter. We have been customers for decades and they never disappoint.
5.0
last year Worked with Tim... He was great and patient with us until we finally picked something. Our stair runners are very nice.
5.0
2 years ago They gave me a fair price on carpet for a single room in a new house on a budget. The product I got exceeded expectations. There was an unfortunate error made by the mill and my carpet was delayed, so DeSitter fully carpeted that one room in a suitable product until my final carpet was delivered and installed.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago My home needed hardwood floor refinishing, total carpet replacement and a snazzy custom rug to show off new furniture. DeSitter Flooring did it all beautifully (thanks, Karen!) - on time and on budget!
2 years ago Sharon - Thank you for choosing DeSitter for all of your flooring needs! Many people do not realize that DeSitter handles much more than just carpeting jobs. Karen is one of our best when it comes to design and we are so happy that she helped you make the best selections for your home! Katie B. - Client Services
5.0
2 years ago We were very happy with the whole process and the quality of the carpet we got! Would definitely recommend.
2 years ago Molly - Thank you for any recommendations that you may give out for us, we greatly appreciate it! We are excited to have another satisfied customer and look forward to working with you in the future! Katie B. - Client Services
5.0
2 years ago Desitter was great to work with, specifically Terry! She was always available when we had questions, ordered the materials and had installation schedule in a timely manner so that we could get moved in right after. I definitely recommend using Desitter.
2 years ago Amanda - Congrats on your new home! Our sales associates, just like Terry, know the importance of properly handling your purchase with us. Buying new flooring is truly an investment and we make sure that our staff members are available to assist you and keep the process and smooth as possible. Katie B. - Client Services
5.0
2 years ago When choosing your flooring and looking for great service, this is the place to go! We can't say enough about DeSitter's!
5.0
2 years ago They were very professional and found carpet that fit our budget and quality needed with two kids and two large dogs.
2 years ago Laura - We work closely with our customers to help determine exactly what type of product is best for them and help them make the choice that is right for them! Katie B. - Client Services
5.0
2 years ago We love DeSitter Carpet & Flooring. It's time to spruce up our son's room and it was an easy phone call to reorder what we'd placed for our daughter's room a few years ago. They are professional and kind - so thankful for a family business in today's big box world.
2 years ago Erin - Thank you for returning to us for your flooring needs! At DeSitter, we build relationships for generations by enhancing people's lives where they live, work and play. We thank you for allowing us to service your flooring project! Katie B. - Client Services
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago Just had our stairs recarpeted. From the excellent service at the sales room to the expert installation-DeSitter delivered! We couldn't be happier!
3 years ago Kathleen, Thanks for the great review, we are happy to hear about your experience working with our company!
1.0
3 years ago I made an appointment for the sales consultant, Terry Maliska, to visit our home. She never showed up, and never called, nor did she return my call. Taking my business elsewhere.
5.0
3 years ago Amazing New Products Available and In Stock Ready for Installation.
1.0
3 years ago i was looking for floors went to luna was not impressed so looked up flooring in my area de sitter was voted number one for customer service well i will tell you my story. i went into de sitter flooring in la grange for my condo which was last year in june they were very nice installed my floor within a week or two which cost me 12,000.00 dollars they did it very fast well then started my headaches and have had nothing but problems since am sooooooooooo dissapointed im appalled i have had nothing but aggravation with them i said earlier it was june last year it will b two years ago after they installed it it is a floating floor so they had told me that with a floating floor it would give so after i walked around for a month or two it felt i was walking on soft wood it was terrible everytime i walked past my china cabinet it felt like my china was going to fall out and then everywhere on the floor was terrible getting worse and worse then i was cleaning one day the floor started to buckle so i was livid called desitter and they had a inspector come in to inspect the floor they took forever to come up with and answer that their product manager who is no longer working there made a huge error with my underlayment of my floor so after months of them inspecting and having meetings not calling me back it took months for them to replace my floor they thru my furniture in a bedroom that they carpeted terrible when they finnally replaced my floor which took months of aggravation and very much inconvenience for me they did replace the floor after a month that they replaced my floor i put a round rug in two places in my dining area and my front room now im beside myself the floor underneath the rug is lighter then the other i have to big circles in my floor i am livid desiiter told me to move my rugs around cause all floors changes colors how sad with a 12000.00 dollar floor after a month im beside my self they are horrible and i am livid i will let everyone know about them since they did me soooooo wrong now im stuck with this floor for 12000.00 its horrible how sad of a company i would not refer them to anybody and will let everybody know what they did to me very dissatisfied how horrible they are marilyn k.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I recently purchased a stair runner. At first I wasn't sure I wanted to order it because the rug I selected was very pricy and I have never had a stair runner before. I am very happy that I got it! Karen was our sales person. She has very good taste and helped me select the type of runner and the layout. She was very responsive to my emails and phone calls. The installers were also very professional and hard working - they worked for 5 hours straight without any breaks. I love the runner (never had one on my hardwood floors) - adds so much warmth, texture and style to the stairs. Happy with DeSitter and would go there again.
5.0
3 years ago Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
3 years ago Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience. Katie R. - Client Services
5.0
3 years ago Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
3 years ago Steven - At DeSitter, it's important to us to never allow our customers to feel as if they have to make all of their decisions on their own. We have our expert sales associates, project managers and amazing installation teams to help assist in any way that they can. We work hard so that our customers don't always have to. We will be sure you have all the information needed to make the best decision for your flooring project! Katie R. - Client Services
5.0
3 years ago We purchased a beautiful carpet and had it turned into a custom rug. Our living room is not a standard size, so having this custom option was important to fit our home. The staff was very helpful, patient and diligent with delivery and follow through. We will definitely be back for more in the future and highly recommend DeSitter to others.
3 years ago Andi - Not many people realize that there are custom options when considering Area Rugs. They simply think that if they cannot find something they like in a standard size, that they have to settle for something instead. At DeSitter, we have many different carpets available to be custom sized and fabricated into Area Rugs and work with our customers to help create exactly what they need! Thank you for choosing us! Katie R. - Client Services
5.0
3 years ago We had a great experience with DeSitter Flooring. They removed old and installed new carpet/pad in our master bedroom and on two stairways. Did a great job, were very neat, and everything got done right on schedule. I appreciated the reminder calls before our install date and the followup after. We highly recommend DeSitter in LaGrange!
3 years ago Diane - thank you for the opportunity to work with you on your flooring project! Our installation teams work very hard to complete their jobs and leave you with a very professional and beautiful end result! All of our staff members work together to be sure you have an enjoyable experience from start to finish. Katie R. - Client Services
5.0
3 years ago Have used DeSitter and Alan our sales person before. I will not go anywhere else for carpeting. Alan came to measure, chose a carpet for me in my price range, sent me samples and took care of the billing with ease. Installers were great and did not damage any of my walls and vacuumed their way out of the house. Outstanding service and selection!
5.0
3 years ago We now live in our fourth home since 1986 and each time we have used De Sitter for all our oak floors, tile and carpeting. They don't necessarily offer the best pricing, but the customer service and craftsmanship makes up for it.
3 years ago B. Denney - Thank you for returning to DeSitter each time you've had a flooring project. We appreciate the loyalty and value your business greatly! When it comes to pricing, we have recently been categorized as average or slightly above. We are confident that the combination of our quality products, expert craftsmanship in our installations and exceptional customer service, is definitely worth it. Katie R. - Client Services
5.0
3 years ago Love our new carpeting! DeSitter was easy to work with and installation was rescheduled for me at the last minute which was very helpful! Installers did a great job as well
3 years ago Karen - Each job is as important to us as the next and we work very hard to be sure we exceed your expectations. We understand that things come up and try our best to accommodate any scheduling changes. Thank you for choosing us! Katie R. - Client Services
4.0
3 years ago Carpet is lovely. Installers were great. Having to request a gift card is a pain! This should be an automatic when carpet is paid fo. r
3 years ago Ann - I apologize if you had any difficulties with leaving a review. Part of our review program is that we ask our customers to provide their honest feedback on one of our sites (social media site, main website, google+ page, etc.) and in doing so, they are sent a Gift Card to have a meal on us. We thank you for your participation! Katie R. - Client Services
5.0
3 years ago DeSitter installed new hardwood floors, refinished existing hardwood floors and installed carpeting in our new home. Start to finish, they've been professional and easy to work with. We have a few small items to complete before the job is totally done, but overall given the size of the job, you can't ask for much better. Great customer service, great product (thus far) and overall low stress experience.
3 years ago Jeffrey - Many customers do not realize that DeSitter specializes in additional flooring types, rather than just carpeting and we are very happy that we were able to use all of these services! The staff at DeSitter, from our sales associates to our installers to our administrative staff, are very professional and true experts at what they do. Thank you for allowing us the opportunity to serve you and your family! Katie R. - Client Services
5.0
3 years ago I just purchased beautiful carpeting for our master bedroom from DeSitter Flooring, in LaGrange, Illinois. My salesperson, Karen, was very helpful in the selection of the carpet. She is quite knowledgeable about the many styles, fiber content and wear of carpet. Her professional advise and patient nature was greatly appreciated . The LaGrange store has a huge selection, and I was able to bring home several samples to view in the light of my room. The installers were polite and professional, and left the room spotless! The best part, was that I got the carpet on sale, and that included an upgraded pad! Great experience!
3 years ago Business Manager Kathleen - We are thrilled that you chose DeSitter and look forward to working with you on your next project! Katie R. - Client Services
5.0
3 years ago Great products and great service. I've used a lot of different carpet companies and DeSitter is the best.
3 years ago Larry - DeSitter Flooring is an honest, family-owned company that has been in the business for over 96 years. Our customers span back many generations and we always try to deliver the best quality products, customer service and installations possible. Thank you for allowing us the opportunity to serve you and your family and we look forward to working with you again! Katie R. - Client Services
5.0
3 years ago This customer did not leave a comment.
3 years ago Hi Therese, thank you for choosing DeSitter. Was there anything specific that you enjoyed the most about your experience? Katie R. - Client Services
3 years ago The installation was quick and done very professionally! You have a great team there! Thank you.
5.0
3 years ago Employees at the store were knowledgeable and helped us select carpet. Recommended we take samples home to see the different colors in the rooms and it made a difference in the color we selected. They took care of everything and the new carpet looks great!
3 years ago Nick - At DeSitter, we have a wide array of samples of all different kinds of products. We make sure to carry many colors and allow our customers to take them home so that they can be sure to find the perfect fit for their home. We never want our customers to feel pressured into a decision or choose something without already seeing it in your home. Thank you! Katie R. - Client Services
5.0
3 years ago I've worked with Allan and Tom and these guys know everything about carpet and flooring. I would highly recommend them to anyone.
3 years ago Tom - As a long time customer of ours, we greatly appreciate you and are grateful for the business relationship that you have with DeSitter. Thank you for choosing us time and again and for the recommendations, we are confident that our staff members, just like Allan and Tom, will always come through for our clients! Katie R. - Client Services
5.0
3 years ago Tim @ the LaGrange location is terrific. Have made a few purchases with him over the past year. He is extremely knowledagble and customer service oriented. Great job to DeSitter on the product and installation side.
3 years ago Alex - Thank you for entrusting us to work on your flooring projects with you over the past year, we appreciate the opportunity! Tim, and our other sales associates, know how important it is to dedicate their time to their customers and work hand in hand with them to guarantee a positive experience! Katie R. - Client Services
5.0
3 years ago DeSitter is the best. This is the second time we used them and both times they gave us the best price and great service. Anyone thinking about new carpets DeSitter is the place to go.
3 years ago Ronald - Nothing makes us happier than knowing our customers turn to us each time that they are interested in new flooring! At DeSitter, we work very hard to provide the best services to our customers. - Katie R. - Client Services
5.0
3 years ago We have used other carpet installers in the past but were having a hard time choosing the correct carpet for our space. Terry was wonderful and spent time with me reviewing our options and showing me the samples to compare. It made my decision easy - I will always recommend DeSitter.
3 years ago Deb - Terry and our other sales associates don't like to pressure our customers into making decisions. We would much rather invest our time and energy into showing you different options and helping you choose what is best for your home. We are happy that our services made the decision easy for you! Katie R. - Client Services
5.0
3 years ago Our home looks amazing with our beautiful new carpet! We installed a runner on our stairs and through our hallway. In addition, we replaced the carpet in the family room. With two little toddlers and a dog I am so happy it's stain resistant. We had such a wonderful experience with DeSitter!
3 years ago Ellen - When our customers have little ones and furry friends, we know how important it is to not only have beautiful quality carpet but to also be stain resistant, durable and soft to the touch! We are so happy that the right product was chosen for your family and that you are fully satisfied! Enjoy! Katie R. - Client Services
5.0
3 years ago Happened to find this place just looking in Google. I clicked on the website and saw great reviews. Well, I couldn't agree more! I went to the store and they had a great selection of quality carpeting and flooring. (Not like some other places I had gone to!) I worked with Paul who took his time helping me pick out my carpeting and padding. The same day, someone came over the measure! Within a few weeks I had my beautiful carpeting installed by 2 really dedicated installers. They also returned the next day to put on the trim pieces I had forgot to order. I would HIGHLY recommend DeSitter to anyone looking for great carpeting at prices you can afford. I will also be returning to DeSitter when we are ready to replace our laminate flooring.
3 years ago Donna - We are so happy that you found us! It's sometimes difficult for individuals to choose a company to work with if they haven't used them in the past. This is why we appreciate that our customers, such as yourself, are kind enough to leave reviews about their experience so that others can get a feel for what our company stands for and why we are the right choice for your flooring needs. The experience that you had with us is exactly what we aim to provide for each of our customers and we are truly looking forward to working on your future projects with you as well. Katie R. - Client Services
5.0
3 years ago Great service "My wife and I are extremely happy with our new carpet. Every one that we dealt with was great Paul the salesman was very knowledgeable John who fixed our squeeky floors was incredible and the installers Alfredo, Tony and George were top notch. I would definitely recommend them."
3 years ago " Tom - We are thrilled to hear that you were fully satisfied with your experience with our staff and that you love your carpeting! We tackle each and every job for our customers as a group effort and work very hard to ensure that you not only love the final result but that you were given the best service along the way. Thank you!Katie R. - Client Services "
5.0
4 years ago Carpet looks great. Very professional came within timeframe
5.0
4 years ago Selecting a new carpet can be a little overwhelming -- choosing the color that you'll like for the lifetime of the carpet, choosing a durable material/pattern/weave, etc. DeSitter helped us through this process by providing samples, making recommendations, and by keeping us informed the entire time. The installation team not only did their job of installing the carpet, but also by taking care of the details - moving furniture back to exactly where I wanted it, rather than just "close enough". They were professional, courteous, and specialists at what they do. I would not hesitate to use them again, and again.
5.0
4 years ago Professional, great, friendly and fast!!!
5.0
4 years ago Jessica is wonderful. She has great ideas and really knows all of the products. She is a pleasure to work with and always responded quickly for all of our questions. The installers were very professional, clean, and pleasant to work with.
5.0
4 years ago Sales person was very helpful in choosing a color and pattern that suited the room we were carpeting. Additionally, she was respectful of my budget. The installers were polite and cleaned up the area that was carpeted.
5.0
4 years ago Karen was great! She came to my house, measured my stairs and said she would pull some samples for me to see later that day. She picked out exactly what I liked after just a few minutes in my home. The installers were right on time and did a great job. We love the warmth the runner adds to our stairs. Thank you!
1.0
4 years ago I went to DeSitter because of their presumed good reputation. On the whole my experience was negative. They installed a floating wood floor that now creaks like an old farm house. Their response was underwhelming. I will never use their services again.
5.0
4 years ago The reps at DeSitter provided excellent service and consultation from the first meeting to pick out our carpet all the way through the installation. And the product was great - the carpet works very well in our home. Thanks to the DeSitter team for making this such an easy process and experience.
5.0
4 years ago Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
5.0
4 years ago DeSitter installed vinyl plank flooring in our basement - great service and installation!
3 years ago Jenny - We are thrilled to hear that you were fully satisfied! Thank you for the opportunity to work with you. Katie R. - Client Services
4.0
4 years ago This store has great selections and Karolina is fantastic to work with. Offered to come out to my home and had great customer service. I gave it a 4 because the prices are a little high for my budget.
5.0
4 years ago We have used DeSitter three times and have been pleased with each instillation. The staff if very helpful and the installers did a great job. Great value for the quality delivered.
5.0
4 years ago Very professional installers. Knew what they were doing. Neat..... Cleaned up all materials and even cleaned our floor b/4 putting the furniture back. Could not have asked for a better experience. Very pleased!
3 years ago Louise - We are so happy that you had a great experience with us! We take great pride in our work and all of our employees work very hard to ensure your satisfaction! - Katie R. - Client Services
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago We needed to get a new floor covering in our basement, but we weren't sure exactly what we wanted to do. I wandered into DeSitter, and the saleswoman was very helpful and knowledgeable about their products. She gave us good advice and saved us money. The installation team was outstanding - they were extremely polite and professional. We are very happy with our new floor.
5.0
4 years ago DeSiter understands not everyone has tons of money to spend on flooring projects. I've worked with them on two projects and both times had great customer service. Hands down I would choose them over a big box anyway.
5.0
4 years ago Great Experience! "Last winter, we were looking for an area rug for our recently remodeled family room, and came across DeSitter Flooring. We worked with Paul, and it was a fantastic experience. He made it all easy, and the rug is perfect for the space. This summer we decided to install hardwood flooring on our second floor to match the floors downstairs. We didn't hesitate to go back to DeSitter and Paul. The job was done last week, and the installers were outstanding. They were respectful of our home and furnishings, did a PERFECT job on the floor and stain match, and put everything together on a Saturday evening. We love the flooring, it adds so much beauty and value to our home. We'll be going forward with a few more area rugs over the next few months. There is no doubt we will purchase them from DeSitter, and we will always ask for Paul to assist us. Overall, we had a 5 star, white glove service. Thanks DeSitter!"
4 years ago " Debra - We are VERY pleased to hear of how happy you are with your final installation. At DeSitter, the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs. We value your continued loyalty to our company. Katie R. - Client Services "
5.0
4 years ago Great Service Used them replace all carpeting in my house which looks great and is excellent quality. We were also able to take advantage a pricing special and the salesperson was knowledgeable and helped us choose the right carpeting for our needs. We were so pleased with the service that we went back to have a carpeting bound into a rug for our family room.
4 years ago " Anne - At DeSitter, our staff members are very knowledgeable and use their expertise to help each customer select the flooring that is best for them. We appreciate your business and look forward to working with you in the future. Katie R. - Client Services "
5.0
4 years ago Great Experience "My wife and I decided our newly refinished stairs and hallways needed some carpeting while still showing the beauty of the underlying hardwood. DeSitter's reputation and proximity to our home brought us there. The experience was just the best! Great advice, great service, understanding of our need, product options, installation, etc. etc."
4 years ago " Larry - DeSitter has three conveniently located showrooms that service many areas. We work with the customer every step of the way, from initial visit/call to design options to installation to follow-ups to ensure they have access to all of our expertise and knowledge! Thank you!Katie R. - Client Services "
2.0
4 years ago Similar to the tile side... decent selection. Actually better salespeople than the tile section. But yet again, they couldn't deliver. Screwed up on delivery and the final product. Our salesperson was Allan. He was very nice and pretty helpful. But overall, the company/management does not take pride in their product and work. Not sure how they have been in business for this many years.
5.0
4 years ago Worked with Tim Kelliher at the LaGrange location. Tim was terrific, in all sense of the word. He helped with selection, pros and cons of different types of carpet, and education on the product. I had stairs and a hallway completed. The product came in on time and install was less than a week later. Robert and his team of installers laid out the design beforehand and walked me through the options I had (wood exposure on each side, etc). Install looks fantastic. Tim, Robert and his team all deserve a thank you for a job well done. I highly recommend DeSitter and will be using again in the future.
5.0
5 years ago We love our new carpet We ordered new carpet a month ago. Terry helped us find something we really loved. Their installers were excellent. We would recommend DeSitter to everyone.
2.0
5 years ago I am surprised by the rave reviews (but not by the "not recommended" reviews that do not immediately show up). After my experience, it did seem like they were not interested in our business, which is fine, however why not tell us that right from the start? We spoke with sales staff about carpeting a foyer staircase. They had a great selection and we had trouble deciding. After looking at some samples of special order carpet, the salesperson encouraged us to get larger samples to take home, which she said would take two days. A week later I called her and left a message to follow up and asked for a return call. Four days later, with no return call, I called again. She had no explanation for not returning my call but did say she checked on the sample order and was told it was on back order to arrive in a few days. Another week later, nothing. No one even called to ask for the sample boards we took home. I'd much rather hear "sorry, we don't do small carpeting jobs" than to waste weeks figuring that out on my own.
5.0
5 years ago Went shopping for carpeting at DeSitter and another long time carpeting company. No comparison. The sales associate, Tim Kelliher, helped us make our final decision on carpeting for three rooms and a stairway. The installers arrived on time, removed all the old carpet and padding and were very courteous. They did a fantastic job. Especially the custom installation on the stairs and landing. The entire experience was 5 stars from start to finish.
4.0
5 years ago I truly was impressed with the welcoming I received from when I entered the store.. I have been to many tile showrooms all over the city & suburbs in the past several days & I called De Sitter before I made the visit from Wheaton.. Andrea assured me they had what I described to her before I came out... She was correct, they did,, I would recommend De Sitters even if it was just for their 'genuine' customer attention.. Great Job :0)
5.0
5 years ago Always the professionals!! We have worked successfully with Alan Beuke for many years and wouldn't go to anyone else for our carpet needs. He is a true partner to us and listens to our needs to match us with just the right flooring. The staff in LaGrange are always helpful, knowledgeable and friendly. The installation teams are A+!
5.0
5 years ago I would highly recommend DeSitter. As I shopped for a carpet runner for my stairs, I found DeSitter had all the popular brands carried in other stores and they offered competitive prices. In the end, the installation is what is most important (because the end result is what you have to live with for years to come). My installation team did as excellent job and my carpet is beautiful!
5.0
6 years ago I will highly recommend DeSitter to anyone for flooring projects. I will be contacting them directly for our future projects. The DeSitter team did an excellent job with our home carpet installation. My wife and I are very pleased with the quality of work and results. Their team was clean and considerate. They double checked their work. Thank you DeSitter
5.0
6 years ago DeSitter Flooring in LaGrange installed our hardwood floors and they are beautiful. I was nervous to move forward with such a large project in our home especially because it was like a small construction project. The installers were very conscientious and polite. Our sales associate, Laura had checked in several times throughout the installation process to make sure that everything was going well. We will be using DeSitter to replace the carpet in our basement this spring.
5.0
6 years ago I needed carpeting replaced on the staircase and bedrooms in my home. I contacted a couple different flooring installers (Luna and Empire) and got price estimates. After reading other reviews for Luna and Empire and hearing about how others were pressured to sign a contract, I deceided to contact Desitter. I went to Desitter's website and filled out a form for an estimate. It was a Monday night, and I recieved a response in less than 15 miniutes. Ken came out and looked at the staircase and bedrooms. After talking with him for a while, he recommended a stain resistant carpet from Karastan made for pet owners. During the installation they were very polite and professional. It only took a day and a half from start to finish. They were efficient and did an excellent job. Overall, it was a great experience. Ken brought a lot of expertise and was easy to work with. We highly recommend Desitter to anyone in need of quality carpet service.
5.0
6 years ago Thank you Ken and DeSitter for the exemplary carpet installation you did in our family room. The service from Ken's consultation to the final installation was excellent. We received a great price and after going through the entire experience; I am ecstatic with the final results! I feel comfortable using DeSitter again as well as recommending them to our friends and neighbors.
5.0
7 years ago First visit to a nicely kept store in Lagrange. We were impressed at the numerous choices of high quality carpeting and enjoyed the helpful sales person.
2.0
7 years ago Went in one day to look at products. Had our room measured a couple days later, then a couple weeks later we finally get a quote for installation, but nothing about cost of product. A week later they decide they can't even do it any more. Complete waste of time for a company that is supposed to be all about customer service.
2.0
7 years ago We had a great experience working with Ken, the first time we used DeSitter. Our experience as repeat customers, working with Laura, however has been the polar opposite. We placed an ordered for a carpet runner for our stairs in mid-July. At that time, we were informed that the piece was on back-order until mid-September. The week that our runner was supposed to be ready came & went. I called Laura & left her a voicemail, and 2 days later, still hadn't heard back from her with an update. After finally speaking with a manager, I was informed that our carpet was on back order until December! A 4+ month delay, without any notice from our sales person. I even emailed the owners of DeSitter due to my dissatisfaction with the service I have received, & got no response from either one of them. This is definitely the last time we'll be shopping with DeSitter.
5.0
9 years ago I am very grateful I have a great flooring company like De Sitter to work with on a regular basis. They are truly the best at what they do and I love them ! If you are considering new flooring go see them, take it from an expert you will not be disappointed !!
1.0
9 years ago Had an absolute awful install job. Huge gaps along the baseboard, cracked the drywall while jamming the carpet down the stairs, just a nightmare. Worse yet was the customer service & sales team. Beyond unacceptable. Sent the same bad installers to fix their awful job. Yeah, that gave us confidence, NOT. They went into our storage area and cut little strips of the leftover piece of carpet, slapped some glue on it and patched up some (not all) of the gaps. Really?!?! Are you kidding me?!?! Padding seams keep popping causing dents. Just a hot mess. Manage finally called and his first question was "So what room is this carpet in". Really?! So nice that you took the time to look at our paperwork before you call the client. So unprofessional. Don't waste your time and money here!!!!
9 years ago Business Owner I am very sorry to hear of your dissatisfaction with my company. Your installation and our followup failed to meet our high standards. We will contact you today, and I will personally see to it that you are completely satisfied with your flooring. I apologize for our poor performance; we will make it right. Sincerely, Tom Cunningham, Co-Owner
5.0
9 years ago We had a great experience with DeSitter's, working with Alan Bucce. Alan did a fair estimate, helped us pick out the wood and stain, and the installation went flawlessly. We never experienced any delays -- the workers always showed up on time and finished on time. All in all this was one of our best experiences during our home remodel. Thanks DeSitter's! UPDATE 6/9/13 We used Desitter to replace our carpets and had another great interaction. Alan is professional and very easy to deal with. I highly recommend Desitter for any flooring needs!