DE SITTER FLOORING

4.7
|
50 Reviews
We moved our Carol Stream showroom as of April 25th, 2016 to our new showroom location at DeSitter Tile & Flooring Gallery -444 Roosevelt Road, Glen Ellyn, Il 60137
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
DeSitter Flooring, Inc 444 Roosevelt Rd, Glen Ellyn, IL 60137-5642 630-653-5200 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.7
|
50 Reviews

Reviews


5.0
2 weeks ago Just had our stairs recarpeted. From the excellent service at the sales room to the expert installation-DeSitter delivered! We couldn't be happier!
2 weeks ago Kathleen, Thanks for the great review, we are happy to hear about your experience working with our company!
5.0
3 weeks ago Amazing New Products Available and In Stock Ready for Installation.
5.0
last month This customer did not leave a comment.
5.0
4 months ago I recently purchased a stair runner. At first I wasn't sure I wanted to order it because the rug I selected was very pricy and I have never had a stair runner before. I am very happy that I got it! Karen was our sales person. She has very good taste and helped me select the type of runner and the layout. She was very responsive to my emails and phone calls. The installers were also very professional and hard working - they worked for 5 hours straight without any breaks. I love the runner (never had one on my hardwood floors) - adds so much warmth, texture and style to the stairs. Happy with DeSitter and would go there again.
5.0
4 months ago Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
4 months ago Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience. Katie R. - Client Services
5.0
4 months ago Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
4 months ago Steven - At DeSitter, it's important to us to never allow our customers to feel as if they have to make all of their decisions on their own. We have our expert sales associates, project managers and amazing installation teams to help assist in any way that they can. We work hard so that our customers don't always have to. We will be sure you have all the information needed to make the best decision for your flooring project! Katie R. - Client Services
5.0
4 months ago We purchased a beautiful carpet and had it turned into a custom rug. Our living room is not a standard size, so having this custom option was important to fit our home. The staff was very helpful, patient and diligent with delivery and follow through. We will definitely be back for more in the future and highly recommend DeSitter to others.
5 months ago Andi - Not many people realize that there are custom options when considering Area Rugs. They simply think that if they cannot find something they like in a standard size, that they have to settle for something instead. At DeSitter, we have many different carpets available to be custom sized and fabricated into Area Rugs and work with our customers to help create exactly what they need! Thank you for choosing us! Katie R. - Client Services
5.0
5 months ago We had a great experience with DeSitter Flooring. They removed old and installed new carpet/pad in our master bedroom and on two stairways. Did a great job, were very neat, and everything got done right on schedule. I appreciated the reminder calls before our install date and the followup after. We highly recommend DeSitter in LaGrange!
5 months ago Diane - thank you for the opportunity to work with you on your flooring project! Our installation teams work very hard to complete their jobs and leave you with a very professional and beautiful end result! All of our staff members work together to be sure you have an enjoyable experience from start to finish. Katie R. - Client Services
5.0
5 months ago We now live in our fourth home since 1986 and each time we have used De Sitter for all our oak floors, tile and carpeting. They don't necessarily offer the best pricing, but the customer service and craftsmanship makes up for it.
5 months ago B. Denney - Thank you for returning to DeSitter each time you've had a flooring project. We appreciate the loyalty and value your business greatly! When it comes to pricing, we have recently been categorized as average or slightly above. We are confident that the combination of our quality products, expert craftsmanship in our installations and exceptional customer service, is definitely worth it. Katie R. - Client Services
5.0
5 months ago Love our new carpeting! DeSitter was easy to work with and installation was rescheduled for me at the last minute which was very helpful! Installers did a great job as well
5 months ago Karen - Each job is as important to us as the next and we work very hard to be sure we exceed your expectations. We understand that things come up and try our best to accommodate any scheduling changes. Thank you for choosing us! Katie R. - Client Services
4.0
6 months ago Carpet is lovely. Installers were great. Having to request a gift card is a pain! This should be an automatic when carpet is paid fo. r
6 months ago Ann - I apologize if you had any difficulties with leaving a review. Part of our review program is that we ask our customers to provide their honest feedback on one of our sites (social media site, main website, google+ page, etc.) and in doing so, they are sent a Gift Card to have a meal on us. We thank you for your participation! Katie R. - Client Services
5.0
6 months ago DeSitter installed new hardwood floors, refinished existing hardwood floors and installed carpeting in our new home. Start to finish, they've been professional and easy to work with. We have a few small items to complete before the job is totally done, but overall given the size of the job, you can't ask for much better. Great customer service, great product (thus far) and overall low stress experience.
6 months ago Jeffrey - Many customers do not realize that DeSitter specializes in additional flooring types, rather than just carpeting and we are very happy that we were able to use all of these services! The staff at DeSitter, from our sales associates to our installers to our administrative staff, are very professional and true experts at what they do. Thank you for allowing us the opportunity to serve you and your family! Katie R. - Client Services
5.0
6 months ago Great products and great service. I've used a lot of different carpet companies and DeSitter is the best.
7 months ago Larry - DeSitter Flooring is an honest, family-owned company that has been in the business for over 96 years. Our customers span back many generations and we always try to deliver the best quality products, customer service and installations possible. Thank you for allowing us the opportunity to serve you and your family and we look forward to working with you again! Katie R. - Client Services
5.0
6 months ago This customer did not leave a comment.
6 months ago Hi Therese, thank you for choosing DeSitter. Was there anything specific that you enjoyed the most about your experience? Katie R. - Client Services
6 months ago The installation was quick and done very professionally! You have a great team there! Thank you.
5.0
8 months ago Employees at the store were knowledgeable and helped us select carpet. Recommended we take samples home to see the different colors in the rooms and it made a difference in the color we selected. They took care of everything and the new carpet looks great!
8 months ago Nick - At DeSitter, we have a wide array of samples of all different kinds of products. We make sure to carry many colors and allow our customers to take them home so that they can be sure to find the perfect fit for their home. We never want our customers to feel pressured into a decision or choose something without already seeing it in your home. Thank you! Katie R. - Client Services
5.0
9 months ago I've worked with Allan and Tom and these guys know everything about carpet and flooring. I would highly recommend them to anyone.
9 months ago Tom - As a long time customer of ours, we greatly appreciate you and are grateful for the business relationship that you have with DeSitter. Thank you for choosing us time and again and for the recommendations, we are confident that our staff members, just like Allan and Tom, will always come through for our clients! Katie R. - Client Services
5.0
9 months ago Tim @ the LaGrange location is terrific. Have made a few purchases with him over the past year. He is extremely knowledagble and customer service oriented. Great job to DeSitter on the product and installation side.
10 months ago Alex - Thank you for entrusting us to work on your flooring projects with you over the past year, we appreciate the opportunity! Tim, and our other sales associates, know how important it is to dedicate their time to their customers and work hand in hand with them to guarantee a positive experience! Katie R. - Client Services
5.0
10 months ago DeSitter is the best. This is the second time we used them and both times they gave us the best price and great service. Anyone thinking about new carpets DeSitter is the place to go.
10 months ago Ronald - Nothing makes us happier than knowing our customers turn to us each time that they are interested in new flooring! At DeSitter, we work very hard to provide the best services to our customers. - Katie R. - Client Services
5.0
10 months ago Our home looks amazing with our beautiful new carpet! We installed a runner on our stairs and through our hallway. In addition, we replaced the carpet in the family room. With two little toddlers and a dog I am so happy it's stain resistant. We had such a wonderful experience with DeSitter!
10 months ago Ellen - When our customers have little ones and furry friends, we know how important it is to not only have beautiful quality carpet but to also be stain resistant, durable and soft to the touch! We are so happy that the right product was chosen for your family and that you are fully satisfied! Enjoy! Katie R. - Client Services
5.0
10 months ago We have used other carpet installers in the past but were having a hard time choosing the correct carpet for our space. Terry was wonderful and spent time with me reviewing our options and showing me the samples to compare. It made my decision easy - I will always recommend DeSitter.
10 months ago Deb - Terry and our other sales associates don't like to pressure our customers into making decisions. We would much rather invest our time and energy into showing you different options and helping you choose what is best for your home. We are happy that our services made the decision easy for you! Katie R. - Client Services
5.0
10 months ago Happened to find this place just looking in Google. I clicked on the website and saw great reviews. Well, I couldn't agree more! I went to the store and they had a great selection of quality carpeting and flooring. (Not like some other places I had gone to!) I worked with Paul who took his time helping me pick out my carpeting and padding. The same day, someone came over the measure! Within a few weeks I had my beautiful carpeting installed by 2 really dedicated installers. They also returned the next day to put on the trim pieces I had forgot to order. I would HIGHLY recommend DeSitter to anyone looking for great carpeting at prices you can afford. I will also be returning to DeSitter when we are ready to replace our laminate flooring.
11 months ago Donna - We are so happy that you found us! It's sometimes difficult for individuals to choose a company to work with if they haven't used them in the past. This is why we appreciate that our customers, such as yourself, are kind enough to leave reviews about their experience so that others can get a feel for what our company stands for and why we are the right choice for your flooring needs. The experience that you had with us is exactly what we aim to provide for each of our customers and we are truly looking forward to working on your future projects with you as well. Katie R. - Client Services
5.0
10 months ago Great service "My wife and I are extremely happy with our new carpet. Every one that we dealt with was great Paul the salesman was very knowledgeable John who fixed our squeeky floors was incredible and the installers Alfredo, Tony and George were top notch. I would definitely recommend them."
10 months ago "
Tom - We are thrilled to hear that you were fully satisfied with your experience with our staff and that you love your carpeting! We tackle each and every job for our customers as a group effort and work very hard to ensure that you not only love the final result but that you were given the best service along the way. Thank you!
Katie R. - Client Services
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5.0
10 months ago Selecting a new carpet can be a little overwhelming -- choosing the color that you'll like for the lifetime of the carpet, choosing a durable material/pattern/weave, etc. DeSitter helped us through this process by providing samples, making recommendations, and by keeping us informed the entire time. The installation team not only did their job of installing the carpet, but also by taking care of the details - moving furniture back to exactly where I wanted it, rather than just "close enough". They were professional, courteous, and specialists at what they do. I would not hesitate to use them again, and again.
5.0
10 months ago Jessica is wonderful. She has great ideas and really knows all of the products. She is a pleasure to work with and always responded quickly for all of our questions. The installers were very professional, clean, and pleasant to work with.
5.0
11 months ago Sales person was very helpful in choosing a color and pattern that suited the room we were carpeting. Additionally, she was respectful of my budget. The installers were polite and cleaned up the area that was carpeted.
5.0
11 months ago Karen was great! She came to my house, measured my stairs and said she would pull some samples for me to see later that day. She picked out exactly what I liked after just a few minutes in my home. The installers were right on time and did a great job. We love the warmth the runner adds to our stairs. Thank you!
1.0
11 months ago I went to DeSitter because of their presumed good reputation. On the whole my experience was negative. They installed a floating wood floor that now creaks like an old farm house. Their response was underwhelming. I will never use their services again.
5.0
last year DeSitter installed vinyl plank flooring in our basement - great service and installation!
last year Jenny - We are thrilled to hear that you were fully satisfied! Thank you for the opportunity to work with you. Katie R. - Client Services
4.0
last year This store has great selections and Karolina is fantastic to work with. Offered to come out to my home and had great customer service. I gave it a 4 because the prices are a little high for my budget.
5.0
last year We have used DeSitter three times and have been pleased with each instillation. The staff if very helpful and the installers did a great job. Great value for the quality delivered.
5.0
last year Very professional installers. Knew what they were doing. Neat..... Cleaned up all materials and even cleaned our floor b/4 putting the furniture back. Could not have asked for a better experience. Very pleased!
10 months ago Louise - We are so happy that you had a great experience with us! We take great pride in our work and all of our employees work very hard to ensure your satisfaction! - Katie R. - Client Services
4.0
last year This customer did not leave a comment.
5.0
last year We needed to get a new floor covering in our basement, but we weren't sure exactly what we wanted to do. I wandered into DeSitter, and the saleswoman was very helpful and knowledgeable about their products. She gave us good advice and saved us money. The installation team was outstanding - they were extremely polite and professional. We are very happy with our new floor.
5.0
last year DeSiter understands not everyone has tons of money to spend on flooring projects. I've worked with them on two projects and both times had great customer service. Hands down I would choose them over a big box anyway.
5.0
last year Great Experience! "Last winter, we were looking for an area rug for our recently remodeled family room, and came across DeSitter Flooring. We worked with Paul, and it was a fantastic experience. He made it all easy, and the rug is perfect for the space. This summer we decided to install hardwood flooring on our second floor to match the floors downstairs. We didn't hesitate to go back to DeSitter and Paul. The job was done last week, and the installers were outstanding. They were respectful of our home and furnishings, did a PERFECT job on the floor and stain match, and put everything together on a Saturday evening. We love the flooring, it adds so much beauty and value to our home. We'll be going forward with a few more area rugs over the next few months. There is no doubt we will purchase them from DeSitter, and we will always ask for Paul to assist us. Overall, we had a 5 star, white glove service. Thanks DeSitter!"
last year "
Debra - We are VERY pleased to hear of how happy you are with your final installation. At DeSitter, the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs. We value your continued loyalty to our company. Katie R. - Client Services
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5.0
last year Great Service Used them replace all carpeting in my house which looks great and is excellent quality. We were also able to take advantage a pricing special and the salesperson was knowledgeable and helped us choose the right carpeting for our needs. We were so pleased with the service that we went back to have a carpeting bound into a rug for our family room.
last year "
Anne - At DeSitter, our staff members are very knowledgeable and use their expertise to help each customer select the flooring that is best for them. We appreciate your business and look forward to working with you in the future. Katie R. - Client Services
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5.0
last year Great Experience "My wife and I decided our newly refinished stairs and hallways needed some carpeting while still showing the beauty of the underlying hardwood. DeSitter's reputation and proximity to our home brought us there. The experience was just the best! Great advice, great service, understanding of our need, product options, installation, etc. etc."
last year "
Larry - DeSitter has three conveniently located showrooms that service many areas. We work with the customer every step of the way, from initial visit/call to design options to installation to follow-ups to ensure they have access to all of our expertise and knowledge! Thank you!
Katie R. - Client Services
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2.0
last year Similar to the tile side... decent selection. Actually better salespeople than the tile section. But yet again, they couldn't deliver. Screwed up on delivery and the final product. Our salesperson was Allan. He was very nice and pretty helpful. But overall, the company/management does not take pride in their product and work. Not sure how they have been in business for this many years.
5.0
last year Worked with Tim Kelliher at the LaGrange location. Tim was terrific, in all sense of the word. He helped with selection, pros and cons of different types of carpet, and education on the product. I had stairs and a hallway completed. The product came in on time and install was less than a week later. Robert and his team of installers laid out the design beforehand and walked me through the options I had (wood exposure on each side, etc). Install looks fantastic. Tim, Robert and his team all deserve a thank you for a job well done. I highly recommend DeSitter and will be using again in the future.
5.0
2 years ago We love our new carpet We ordered new carpet a month ago. Terry helped us find something we really loved. Their installers were excellent. We would recommend DeSitter to everyone.
2.0
2 years ago I am surprised by the rave reviews (but not by the "not recommended" reviews that do not immediately show up). After my experience, it did seem like they were not interested in our business, which is fine, however why not tell us that right from the start? We spoke with sales staff about carpeting a foyer staircase. They had a great selection and we had trouble deciding. After looking at some samples of special order carpet, the salesperson encouraged us to get larger samples to take home, which she said would take two days. A week later I called her and left a message to follow up and asked for a return call. Four days later, with no return call, I called again. She had no explanation for not returning my call but did say she checked on the sample order and was told it was on back order to arrive in a few days. Another week later, nothing. No one even called to ask for the sample boards we took home. I'd much rather hear "sorry, we don't do small carpeting jobs" than to waste weeks figuring that out on my own.
5.0
2 years ago Went shopping for carpeting at DeSitter and another long time carpeting company. No comparison. The sales associate, Tim Kelliher, helped us make our final decision on carpeting for three rooms and a stairway. The installers arrived on time, removed all the old carpet and padding and were very courteous. They did a fantastic job. Especially the custom installation on the stairs and landing. The entire experience was 5 stars from start to finish.
4.0
3 years ago I truly was impressed with the welcoming I received from when I entered the store.. I have been to many tile showrooms all over the city & suburbs in the past several days & I called De Sitter before I made the visit from Wheaton.. Andrea assured me they had what I described to her before I came out... She was correct, they did,, I would recommend De Sitters even if it was just for their 'genuine' customer attention.. Great Job :0)
5.0
3 years ago Always the professionals!! We have worked successfully with Alan Beuke for many years and wouldn't go to anyone else for our carpet needs. He is a true partner to us and listens to our needs to match us with just the right flooring. The staff in LaGrange are always helpful, knowledgeable and friendly. The installation teams are A+!
5.0
3 years ago I would highly recommend DeSitter. As I shopped for a carpet runner for my stairs, I found DeSitter had all the popular brands carried in other stores and they offered competitive prices. In the end, the installation is what is most important (because the end result is what you have to live with for years to come). My installation team did as excellent job and my carpet is beautiful!
5.0
3 years ago I will highly recommend DeSitter to anyone for flooring projects. I will be contacting them directly for our future projects. The DeSitter team did an excellent job with our home carpet installation. My wife and I are very pleased with the quality of work and results. Their team was clean and considerate. They double checked their work. Thank you DeSitter
5.0
3 years ago DeSitter Flooring in LaGrange installed our hardwood floors and they are beautiful. I was nervous to move forward with such a large project in our home especially because it was like a small construction project. The installers were very conscientious and polite. Our sales associate, Laura had checked in several times throughout the installation process to make sure that everything was going well. We will be using DeSitter to replace the carpet in our basement this spring.
5.0
4 years ago First visit to a nicely kept store in Lagrange. We were impressed at the numerous choices of high quality carpeting and enjoyed the helpful sales person.
2.0
4 years ago Went in one day to look at products. Had our room measured a couple days later, then a couple weeks later we finally get a quote for installation, but nothing about cost of product. A week later they decide they can't even do it any more. Complete waste of time for a company that is supposed to be all about customer service.
5.0
6 years ago We had a great experience with DeSitter's, working with Alan Bucce. Alan did a fair estimate, helped us pick out the wood and stain, and the installation went flawlessly. We never experienced any delays -- the workers always showed up on time and finished on time. All in all this was one of our best experiences during our home remodel. Thanks DeSitter's! UPDATE 6/9/13 We used Desitter to replace our carpets and had another great interaction. Alan is professional and very easy to deal with. I highly recommend Desitter for any flooring needs!

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