CAP CARPET & FLOORING

4.7
|
334 Reviews
Great Prices & Exceptional Service on all of your flooring needs. Carpet, Wood, Tile, Vinyl, Cork, Laminate, Linoleum, Countertops, Window Treatments & Draperies, plus Custom Closets
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
CAP Carpet & Flooring, LLC 1449 1st Ave NW, New Brighton, MN 55112-1904 651-636-2617 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.7
|
334 Reviews

Reviews


5.0
2 days ago Excellent salesperson. Talented with guiding me toward right color and understanding overall design of the rooms.
5.0
3 days ago Thank you for assisting us in our carpet purchase. We are very satisfied with our carpet and your installation was professionally done. We also appreciated the rebate.
5.0
last week Your installer was the best my wife wants hin to do our next job.
4.0
last week 😀
5.0
last week We will be back next time!!!
5.0
last week Love the carpet! And great service.
4.0
last week Our installer was great we would highly recommend him
5.0
last week This customer did not leave a comment.
5.0
2 weeks ago The carpet installer Josh was very professional and personable. Cannot express our thoughts of how great of a job he had done installing our carpet. Would recommend him to all of our friends. This was the first time purchasing our carpet through Costco, CJ, the salesperson, made the experience wonderful.
5.0
2 weeks ago Fantastic installers!
5.0
2 weeks ago We were very pleased with salesperson, CJ, and with the installer, Jessie. Will recommend to others. Installation was quick and professional.
4.0
2 weeks ago The installation took a lot longer than should have it took 11 hours from 11am-8:00 pm granted there were 3 areas of concern. My installer said he had 30 yrs experience however he looked to be 40ish years old. He did do a terrific job on the overall install. Maria our salesperson seemed to have a hurried and impersonal attitude. No very gracious. Over All satisfied with purchase and install.
5.0
2 weeks ago I loved the detailed estimate. I was able to get everything done with one sale visit and email. We used them to get the house ready for sale. They had samples for that purpose and we we had 3 offers in 6 days! We put in 70 yards of carpet down stairs, repaired and put vinyl in the laundry room and downstairs bath plus the kitchen upstairs.
5.0
3 weeks ago Everything was great!
5.0
3 weeks ago Thanks for great service! Will use this again and recommend!
5.0
3 weeks ago Everything went very smoothly.
5.0
last month Cap carpet and flooring did an amazing job in all steps in helping us replace flooring for our kitchen remodel. From the selection process to installation..everything was outstanding. We had problems with tricky transitions and they did an amazing job. Not only that, we happened to be winners in a drawing for a gasoline gift card. Thank you Cap carpeting for everything!!
5.0
last month Great experience from selection to installation. Sunny was fabulous as always, Chris was helpful with scheduling and installer was pleasant, skilled, did a great job overall.
5.0
last month Outstanding company. I will definitely recommend CAP to people I know!
4.0
last month Everything went fine.
2.0
last month Angela was good to work with. We did have issues with Paul incorrectly measuring the amount of tile needed and our installer was not good. CAP should do a better job of vetting their contractors since ours was slow and difficult to work with. The installer also damaged a sink and door and took over a week longer than what was communicated to us. Angela did her best to remedy the situation and provided a discount and a gift card which we appreciated.
5.0
last month We were very satisfied with the whole process. Our sales rep was very helpful and the installers were very professional and polite. We only just had the carpet installed but we believe our choice will prove to be good quality.
5.0
last month Yes, we would highly recommend Cap Carpeting!!! Thanks for an excellent service!
5.0
last month This customer did not leave a comment.
5.0
last month No feedback
5.0
last month Jesse was great with the installation -- he did a very thorough job and was very professional.
5.0
last month As you can see I was very happy with all aspects !
5.0
last month The installers did a great job, cleaned up afterwards and were very polite. The laundry/kitchen installer let me dust, wash and paint behind the heavy washer and dryer, and wash behind the refrigerator.
5.0
last month The installers did a good job but one suggestion I have is that they have the customer look at the finished product before they leave.
5.0
last month I was extremely pleased with the high level of service and professionalism I received from start to finish with everyone involved. Your sales staff and install crew were very helpful. A neighbor recommended your company and I have forwarded that recommendation on to other family, co-workers, and neighbors. I will definitely use CAP in the future and continue to advertise your name.
5.0
last month we are VERY pleased with our new flooring and carpet. What a difference it makes....such a face lift. our only complaint....WE have dingers on the walls in 3 different spots. WE can ONLY assume it happened during removal of the old carpet/flooring. One big one is near the front door, so it appears they might have scraped up against it.
5.0
last month The entire process was smooth and easy. The installers were very professional and worked diligently and quickly to get the carpet installed.
5.0
last month The installation crew was awesome!
5.0
last month X
5.0
last month Great service and quality. We love the flooring.
5.0
last month A completely positive experience. I will definitely come to you again for any flooring needs I have. Thanks!
4.0
last month The only issue we faced were delays and lack on communication on those delays. We were told a estimated timeline when we initially met with our salesperson and that timeline was almost doubled.
4.0
2 months ago Seth and Mike were our installers and they were very polite, did a good job, and were very neat and cleaned up well after the installation. The only thing that was wrong was evidently the person who measured the carpeting when the sales person came out, did not measure properly and so more carpet had to be ordered after the initial install to finish the master bedroom closet and so that delayed everything by about 2+ weeks. Otherwise, things went well and we are happy with our purchase.
4.0
2 months ago Overall, we though CJ (saleswoman), Jeremy & Ty (installers) were very pleasant; however, when we received the quote and were told that if any line items/services were not actually received/provided they would be deducted from the total bill. Prior to installation day, we decided to move the furniture ourselves - a service that was on the initial quote. I called in advance and was told the quoted cost for furniture moving would automatically be deducted from the total bill, but it was not. I had to make a call after the charge was made to our card to have this cost removed, as well as the cost for two transition pieces that were included in the quote and not needed. Chelsea was very helpful in obtaining the credit for both of these issues. It is also worth mentioning that the installers had to do a bit of milling, which was expected, but the mill work was done in our garage, where our furniture was being stored, and no attempt was made to protect our furniture from the sawdust. Please remind the installers to protect the homeowner's belongings when millwork is done. Thank you so much!
3.0
2 months ago Scratched 2 walls
5.0
2 months ago Capp went above and beyond in the installation of our vinyl floor when installing trim and transitions. The selection was amazing and they had the best value. We love the floor!
5.0
2 months ago I loved Sandy Cox and I loved the installers. They were all great!
5.0
2 months ago Love my carpet
4.0
3 months ago My wife and I are very happy with the result of our new floor. With any home improvement project you have to expect hiccups. That being said when a hiccup did occur, CAPS kept us well informed of the next steps. Thank you for an awesome experience! - Brandon and Susie Tucker
5.0
3 months ago no
5.0
3 months ago Not at this time.
5.0
3 months ago no
5.0
3 months ago Great experience overall - thank you!
5.0
3 months ago Working with Cap Carpeting was a great experience. Caryn, the sales rep was very helpful in helping us select products and customizing our order and the installation team was professional and efficient. The carpet install turned out great.
4.0
3 months ago Overall Costco and Capp did a nice job of providing us with good service and a fair price. We always appreciate a large selection of choices and overall they did a good job with it. The installers were friendly and did a good job of cleaning up after they were done. We had a couple of concerns during install the guys addressed our concerns and corrected a few problems that we pointed out. Nice work.
5.0
3 months ago Great installers!
4.0
3 months ago I wouldn't rate the bathroom vinyl tile installation as high as the carpet installation.
3 months ago Business Owner We would be happy to come take a look at your vinyl tile flooring . Member satisfaction is top priority.
3 months ago There is nothing wrong with the vinyl tile; we are happy with it. The installation process was somewhat less than perfect, in our opinion.
5.0
3 months ago Seth and Michael did an excellent job installing the carpet and moving the furniture as necessary....very pleased with their work.
5.0
3 months ago Wonderful service love my carpet
5.0
3 months ago The installers were polite, professional, and were even singing while working, proving to me that they enjoy what they do. I am WAY satisfied!!
5.0
3 months ago After Cap, I won't use anyone else again!! Very happy customer!!
5.0
3 months ago I can't say enough about Cap and the team that did the install. It was old fashion quality, work ethics, kindness, workmanship & customer service. So refreshing and enjoyable in this day and age!!
4.0
3 months ago Everything went very well. Thank you.
3.0
3 months ago The carpet arrived but the order was shorted. We were told it was being sent Fed Ex and hopefully arrive when carpet was installed. We had to wait almost another week before the master closet was done. The installer was very apologetic. My only complaint.
5.0
3 months ago Everyone I worked with, Nick, Chris, the carpet removal guys and the installers were all excellent and extremely efficient, professional and compent. My overall experience could not have been better. I have told that to everyone and will continue to do so. Thank you all, it was my pleasure to do business with you.
5.0
3 months ago Great service, carpet install was high quality.
5.0
4 months ago Installation guys were great. Efficient, courteous, and professional.
5.0
4 months ago The sales person was very patient with us and worked with us for many months. This resulted in our making choices that we are very pleased with. The installation, although disruptive, went about as well as we could have hoped. The timeliness of the different crews was exceptional as was the communiction with us about the process and time line for installation. We found the installers to be polite, respectful, skilled and hard working. Thanks for a positive experiece in making a major purchase that has enhansed the beauty of our home.
4.0
4 months ago I would recommend CAPS
5.0
4 months ago The salesperson really listened to what our concerns were with the older carpet and how we were going to use the room. They had a great suggestion and I am very pleased with the carpet we ultimately selected. The installers were great with cleaning up-even vacuumed cobwebs from behind where we had furniture (I had totally missed it).
5.0
4 months ago Thanks CAP, the floor looks great!
5.0
4 months ago It was great working with our Sales lady she knew the product lines very well and was able to help us find the perfect pairing, since we were looking for something fairly specific. She kept me calm and worked with us patently since I am pregnant and was not always feeling the best. She worked with us on price to make sure we did not go crazy. Working on getting an install date that worked for us was a breeze and communication was always open and clear. The install crew knew the best ways to install and worked to make sure everything worked to look its best. All in all it was a gem to work with this team of professionals and next time we need carpet or anyone asked for a recommendation they will get five stars from us. Your grateful clients,
5.0
4 months ago I love working with your staff! Angela is amazing and so knowledgeable and helpful! She's the BEST! And your installers are meticulous and efficient! Your selection is wonderful! I am a designer and love coming the CAP because it is a "one-stop-shop"! I can look for flooring, backsplash tile, carpet, counter tops, etc. all in one visit!
5.0
4 months ago Caryn was wonderful to work with!
5.0
4 months ago We love our new carper
5.0
4 months ago Great customer service from choosing the carpet to installation! Thank you!
5.0
4 months ago This is my second experience with carpet purchase and installation with Cap Carpet--I am very, very satisfied with the entire process. I asked and got the same 2 installers--they do great work--very neat, thorough and a great job! Thank you all!
5.0
4 months ago Suggest carpet measuring return to tape measure in lieu of laser measure as the total carpet square yards was off about 2-3 yards and delayed the moving of our furniture back after the water damage by about 1 week.
5.0
4 months ago I was very pleased with the entire process from choosing my carpet to the completion of the installation. It was very professional, smooth and the end result is beautiful. I will use them again when I need a product they carry. Great service!
5.0
4 months ago Great service for entire process from selection to complete installation--I am so pleased!
5.0
4 months ago We love our flooring. The sales person was very patient with us as we explored multiple flooring options.
5.0
5 months ago Great carpet, sales and service, have and will continue to recemend Cap to all my friends and family. A+
5.0
5 months ago Ty did a fabulous job installing our kitchen floor. He was a hard worker, with a friendly personality.
5.0
5 months ago The installers were courteous and, in spite of being in and out of the house a lot, were as unobtrusive as possible. Jason did an outstanding job of placing the carpet seams with no cross cuts. I would give 5 stars for the installation except that I had to have someone come back out and hammer the tack strips down. Tacks were protruding through the carpet. I would definitely recommend CAP to anybody looking for new flooring.
5.0
5 months ago Great carpet, sales staff and install. I would highly recommend Cap Carpets to all my friends and family.
5.0
5 months ago Everyone was wonderful. The installation team was fantastic. Thank you.
3.0
5 months ago Whomever cut the carpet cut it too short. The installer was told by someone at CAP to try and patch a foot long strip instead of ordering a new piece of carpet. Luckily I said that was not acceptable. Because of the error I was without carpet for a couple days, just having the pad. It was an inconvenience. But the salesperson and installer were both great.
5 months ago Business Owner Liz, you are 100% correct that when one of the drops was cut short, it should have simply been reordered and no attempt made to piece it in. Certainly not what any of us should expect. Please accept my apology for this inconvenience. Bruce Quitter, Vice President at CAP Carpet & Flooring, LLC
5 months ago All is good now, and I love the carpet.
5.0
5 months ago Can be difficult to reach a live person on the phone so may need to wait a day for a response. But always courteous and helpful when called back.
5.0
5 months ago Caryn was extremely helpful in our product selection and ensuring inclusion in the Costco program. Adam was a very conscientious and skillful installer; fantastic final product.
5.0
5 months ago Our installer was fantastic and knowledgeable. If I have more rooms done i want him to do the install. thanks
4.0
5 months ago I was very pleased with my interactions with Cap Carpet.
5.0
5 months ago Smooth and seamless from start to finish. Hope my beautiful carpet is sturdy and problem free!
5.0
5 months ago Sales person was very helpful
5.0
5 months ago Sakes
5.0
5 months ago Everyone at CAP was wonderful to work with especially my sales person, Megan Huston. She was extremely thorough and tremendously helpful. I think Megan deserves a raise.
2.0
5 months ago I was referred to you from another Realtor I work alongside with. I visited the showroom Brought in dimensions for the room with every wall measurement. Picked out a premium pad and the carpet was given a quote, placed an order, Next day CAP sent someone out to take measurements, Apparently my measurements were "so off" to the degree of an additional $150 in carpet needed to complete order. Selling homes for a living I have always felt my abilities to measure a room and design a floor plan were great. Apparently not, Still i moved forward due to my immediate need for carpet replacement. Spoke to my sales rep and asked for the earliest appointment as possible. She could not guarantee anything at the time and eventually, we settled on a noon appointment. So I moved my meetings around and planned on noon. Low and behold I get a call from the carpet installer day of install, He was headed my way now, 9 am!? how can this be, I had a noon appointment, apparently miscommunication in the shop about this. 9 AM would have been perfect but I was told it wasn't avail. Still, I had the installer come back at noon to install. He comes inside my home and is stumped at how he is going to make this carpet order fit the room. He was not happy about the fact that he had to patch 6 pieces of carpet together to complete the one seam I was told I would only have one seam by the original CAP measurement man. I now have 7. He apologized and said it did not make him comfortable installing carpet this way however he would do his best! Needless to say, it was brought to my attention that CAP didn't have the pad I ordered in stock so they just picked something else out for me. Needless to say, I wrote my sales person an email informing her of the situation and the response back was appalling. No accountability and wrote this off as standard carpet installation process. My main problem is that EVERYTHING I was told or promised was not true or accurate. Everything from the Quote to how the install would go and everything in between. Not the right price Not the right pad in stock Wrong appointment time Wrong measurements Shotty installation. Needless to say, I will never use CAP again or refer any of my clients to you. I operate a small business myself and know the value of client satisfaction and referrals. Based on my own experiences, Cap clearly does not. No need for a response, Hope this response helps implement the changes needed to ensure every customer has the best experience.
5 months ago Business Owner Thank you for taking time out of your busy day to complete CAP's Customer Survey and we duly note your concerns in your response to us. CAP is here to listen, learn and lead in helping all of our customers to render high quality service & product within a timely manner. Therefore, we do provide free measurement to every customer's flooring need to ensure they are paying only for the required labor, product and pad.
5.0
5 months ago Install was super quick. The carpet looks beautiful! We're 100% satisfied as usual.
5.0
5 months ago A minor mistake was quickly fixes
5.0
5 months ago Everyone I worked with at CAP Carpeting answered all my questions honestly and with as much detail as I needed. They were all friendly and professional. Everything was done on time and matched the estimate to the penny. Sandy in sales and Ty in installation were wonderful to work with. I highly recommend them.
5.0
5 months ago Thank you for the wonderful service. From your sales department to the installers. Great job!
5.0
5 months ago My only concern with the product selection is that the carpet color appears a different shade/color than what I recall ordering. I absolutely love my laminate though! I would have appreciated a phone call the day before installation of the carpet ... I ended up waiting over 2 hrs before they arrived; I wish I would have known they wouldn't be arriving until mid-morning ... that was a large amount of time that could have been spent more productively.
3.0
6 months ago Some issues with the installation, measurements were not correct so ran out of material. Flooring around dishwasher not installed properly but was fixed.
5.0
6 months ago Whole process from beginning to end was great. Professional and friendly installer, great pricing too! Will use Cap again and will recommend to friends.
5.0
6 months ago We installed ourselves, so last question doesn't really apply. But overall, I was very pleased with my experience at CAP and delighted to find EXACTLY the carpet I had in mind, for a reasonable price. Would definitely recommend!
5.0
6 months ago Great customer service and product. Thanks so much for making this an easy process and so accommodating!!!
5.0
6 months ago Very pleased with sales and installation people. I would come back again in the future
5.0
6 months ago The fast, efficient, professional handling of a roll edge color match issue was outstanding. We will call Cap again when we need new carpeting and recommend others do the same. Thank you.
5.0
6 months ago Great job!
5.0
6 months ago Installers did a great job. They did not reinstall 2 sets of bifold doors. One set required track to be reattahed. Since the home was vacant at time of install, I should have received a call letting me know. I would not hesitate doing business with them again in the future.
5.0
6 months ago a GOOD EXPERIENCE.
5.0
6 months ago Awesome experience from first contact. Will definitely use them again!!
5.0
6 months ago When we first came to the show room, we were helped by a lady that wasn't to helpful or nice. We almost didn't come back, but since you all had our measurements, we gave it one more shot. Megan saved the day, she was awesome and very helpful! The installers were very professional and did a good job.
5.0
6 months ago We had a wonderful experience with CAP carpet. Sunnie, our salesperson, greeted us warmly at the warehouse and worked with us in a very professional, respectful way through this entire process. Chris, who scheduled our installation, was very attentive and ensured all was done in a timely manner. Our carpet installers were fantastic and did a beautiful job. We would highly recommend CAP carpet to any one considering new carpet.
5.0
6 months ago Everyone is very nice & helpful. Great group of employees & installers.
5.0
6 months ago I think the install was difficult for the guys. It was a rather complex install. There are a couple little waves in the carpet that I will keep an eye on to see if they get worse, otherwise, it looks fantastic. The guys were great and super nice and just found it a challenge.
5.0
6 months ago Had some carpet bound to be used as area rugs.
5.0
7 months ago Ann was wonderful to work with. Patient with me as I considered options / costs. Your installers were professional and did an excellent job. Thank you. I would refer your business to anyone looking for good quality flooring at a good price. Kerry Geurkink
5.0
7 months ago Thank you!
5.0
7 months ago I was very impressed with CAP's design center that provided so many flooring options. One-stop shopping for me along with their sales associate helping me made the process feel seamless. The sales associate listened to not only what I was thinking about the kind of flooring I wanted, but she also wanted to know about the room...what room, how is it currently being used, who and how much is it used...all these variables played an intricate role in what flooring suited our family best. Kudos to CAP!
5.0
7 months ago We have had two floors installed by Capp and they do a great job, with great materials and workmanship. Good old fashioned customer service too!
5.0
7 months ago CJ was wonderful to work with, and followed through on any questions promptly. The installers were friendly, courteous, and did a great job of cleanup at completion of the job I am thrilled with the results!
4.0
7 months ago .
4.0
7 months ago Everything went very well. The installation crew were very professional. The only small issue were that there were some sharp pieces coming through the carpet near a couple of the transitions from carpet to tile.
5.0
7 months ago Very pleased, Will be using CAP for future flooring needs.
5.0
7 months ago The experience with CAP regarding the carpet and LVP sales person, purchase and installation technicians were fabulous. The tile experience had two issues that were tough for me; Gordon leaving in the middle of a big tile project (not CAP's fault) and the amount of tile left over after my tile was fully installed--even after reviewing the order with Gordon before it was placed. He was going to check on a couple of numbers for me but he left CAP and I was left with the bill. I cannot access the boxes of field tile for the master bath because of remodeling debris covering them at the moment. Here are the numbers of left over from materials I can access. Master bath: deco; 9 pieces ordered, 5.33 used. 42 bullnose pieces ordered, 32 used. Guest bath: 88 sq ft tile ordered, 75 sq ft used. 10 pieces of deco ordered (at $44.80/piece) and 3.5 pieces used. 90- 3" side bullnose ordered, 71 used. 8 - 6" bullnose ordered, 2 used. The order clearly exceeded the 10% overage in more than one line item. My math indicates almost $400 overage in the guest bath order alone. I am not looking forward to checking the Master bath field tile overage. I have retained all of the worksheets from Gordon's and my work together, and the timing of his leaving is unfortunate for me because he did not adjust the order numbers we'd reviewed together a week before he left CAP.
4.0
7 months ago If there is anyway to help move the process faster. Felt like it took a long time from when we visited the show room until we received a call from the person to come measure.
5.0
7 months ago This was an easy and pleasant experience. CJ was very helpful and didn't overwhelm us with too many choices. The installers were very professional and did a great job. We are very happy with the results
5.0
7 months ago Salesperson Ann and installer Jesse were awesome.
4.0
7 months ago An email was submitted regarding the installation experience.
5.0
7 months ago More color choices of carpet to choose from.
5.0
7 months ago Installing more new carpet in a few weeks.. Very Happy with this Company.
5.0
7 months ago N/a
4.0
7 months ago installers were friendly and worked hard.
5.0
7 months ago Good company to work with.
0.0
8 months ago It was a very good experience. Had a great time with Megan.
0.0
8 months ago This customer did not leave a comment.
0.0
8 months ago This customer did not leave a comment.
0.0
8 months ago All of your associates were professional, easy to work with, and did a great job from the sales associate, installation coordinator, to the installers. The installers even vacuumed after they were done with the installation, which I did not expect. Of all the contractors that we have had in to our home over the course of our remodeling projects this year, your people were one of the best. When there was a small problem, it was taken care of in a fair & timely manner. To top it off your prices were very competitive. Thanks for the great job!
5.0
9 months ago 5
9 months ago Business Owner "We went with CAP for new carpet in our basement bedrooms. Customer service was over the top excellent. I did not even have to drive to their location to look at carpet. Travis East brought everything to us. Travis had great recommendations and we are so happy that he was our salesman. Scheduling was a breeze and installation perfect. The price was exceptional as well... they even honored our Costco discount. We couldn't be more pleased with the sale, product and service from CAP."
5.0
9 months ago "We liked the overall process, except there was a mix up in the time they were expected to start the installation. We wish there would have been a communication the evening before or the morning of the installation , so we did not have to wait and wait and no installers. they were detained , but it would have been nice to been informed that they would not be there at 8 am, and did not show until late morning. we had committments that we could not keep . That being said, we LOVED the installers and they worked VERY HARD , and were very nice. We are happy with the product. Koehntopps"
4.0
9 months ago "Having a salesperson who was a previous carpet installer gave me great confidence in every step of the process. He knew areas that would be tricky and gave great advice very pleasantly and patiently. There were enough samples at the at home visit, but I was invited to see more in the showroom if needed. I love how it turned out! The installers were polite, removed the old carpet, and left no scuffs on walls. We had a few small tack strips that did not seem fastened as well as we'd like to the basement floor, which is the only reason I did not give a 5. We would definitely use them again, and after comparing the shape of our main floor carpet to our beautiful new basement carpet, we probably will in the coming years."
5.0
9 months ago We needed carpet in two days and CAP was able to accommodate us and made it happen.
5.0
9 months ago "Seth, Mike, dan and Dave all worked on our flooring ;projects and we enjoyed them all and their work was superlative. We will be happy to continue using CAPS for our future flooring needs."
9 months ago Business Owner "
I will be out of the office for the remainder of the day and returning Monday morning!
If you have questions regarding an invoice or need a final invoice please contact your sales person for assistance.
Thank you!
"
4.0
9 months ago "Very pleased with installation. Technician was courteous, neat and did fine work. Your sales person, Sandy, was great help in making our decision."
5.0
10 months ago excellent customer service very happy with the floor
4.0
10 months ago "Very happy with my service. Ann, the sales person did a great job guiding me through my selection for the right look for my home. It was installed very quickly after the decision was made. The installers did a fantastic job. Really like working through Costco."
5.0
10 months ago Good customer service. Happy with my purchase. Installation went well. We had Karndean vinyl plank flooring put in our lower level. It looks fantastic.
5.0
10 months ago I am so pleased with our experience with Cap Carpet. From the sales person to the installers. So happy we used this company!
5.0
10 months ago "First and foremost, Sunnie needs a raise for the quality of professionalism she provided my family. This was a very nerve racking experience but she used her exceptional interior decorating knowledge to recommend multiple options to my wife and I. She also was able to gather our requirements and pull several floor, counter top, tile, etc together so we could get an idea of the final product. Her quick response to emails was critical since we had so many questions that impacted the builders direction. A+ Experience! Again, Sunnie is an All-Star and I would highly recommend her to my friends and family."
5.0
10 months ago The carpeting job was done very efficiently & well. Installer cleaned up after himself which is much appreciated.
5.0
10 months ago "Refinishing floors, putting in new hardwood in a couple of rooms and new carpet from Cap. Long process involving 4 different companies and Cap was the last and they did their part in one day. Everything seems great and to date we are very satisfied. Would deal with them again."
5.0
11 months ago Beautiful products. Will use Ann again. She is very knowledge.
5.0
11 months ago "We've used Cap twice now in two different houses. In both instances, service was exceptional- from the sales personnel to the installers."
5.0
11 months ago "The sales consultant helped me looked at many varieties of carpet until I found the perfect styles. My installer was great, a little slow but worth it. He made sure everything was perfect. There was a glitch on the carpet for stairs but CAP worked with me to correct it quickly and to my satisfaction"
4.0
11 months ago The service by the sales rep was excellent! Ann came to our house a couple of times with samples and suggestions on selection. She was very knowledgeable and helpful. She was prompt about sending larger samples for us to compare. Time between ordering and installation was very satisfactory. The installers did a great job. Only complaint we had was they didn't follow thru on the credit we had coming on the pad. I think the installer forgot to let the business office know that we should receive a credit. We needed to call and remind them to credit our account for the pad we didn't use. But an overall good experience!
5.0
11 months ago "Extremely satisfied with product, customer service , workmanship and prices! Thank you for the excellent job and looking forward to calling on you again next spring for the completion of our update!"
2.0
11 months ago We did not pay for installation to include furniture moving because we had an empty house. Until carpet came in later than expected and we had to move all our furniture in the house now we had rooms full of things. The carpet was expected to arrive for certain rooms first so we put our stuff in the other rooms. Ended up carpeting arriving in the opposite order and we had to move all the furniture around and wait longer. The install guys at least tried to finish the job by working on a Saturday but in order to coach his sons team that Saturday we had to let them come in and start at 7am which is early when you have 3 small kids that need their rest after just starting school again that week. The whole process of getting it installed was physically and emotionally draining!
5.0
11 months ago "The whole process was great. Ann did a nice job helping us select the right carpet for our needs, the install went smooth, the guys were polite and pleasant and the carpet is soooooooooo fluffy and beautiful! Love it!"
5.0
11 months ago "CJ from CAP was a great resource for us. After a brief conversation, she knew exactly what types and colors of carpet to show us. With her design background, she was able to convince us of the optimal carpet to select. The installation crew was one of the best I have experienced. They made sure I was aware of any potential problem areas and how they wanted to address them. Ours was not the easiest install to do, since some of the steps were rounded. Jason made sure we understood the difference in today's installing techniques before proceeding. The steps have a vastly improved appearance. We had a slightly less expensive quote, but CJ was why we choose CAP initially and I know we made the right decision after the install."
5.0
12 months ago "We ordered carpet for an entire townhouse any were very pleased with our experience! From the initial measure to the installation, they provided GREAT service every step of the way. The guys that completed the install were fantastic - very professional, courteous, and great attention to detail."
5.0
12 months ago "Everything about the experience was wonderful! We went through Costco! Someone from Cap called me within a day to set up our in home consult, they came and brought samples, measured and had the estimate back to me within a few days! I was able to order and have the carpet installed in a couple weeks! The installers were wonderful and efficient! The carpet looks wonderful and we are very happy! The whole process was easy and seamless! I will definately use them again!"
5.0
12 months ago Our flooring turned out great. The installation went smoothly. We are very satisfied.
5.0
last year Excellent service no complaints salesperson knowledgeable installers friendly and respectful. I will use them again
5.0
last year "We tried 4 carpet stores and the CAP experience was by far the best, representative willing to make multiple visits and help with the selection, installation was unusually efficient. Highly recommend the company."
5.0
last year Great job by the installers & sale by Ann. Everyone on time & very professional.
5.0
last year We had carpet installed last week. Love the carpet and the service we got from Cap. Everyone was very friendly and knowledgable. Installers did a great job.
5.0
last year They quoted and installed and could not be happier.
5.0
last year Everything came out just great from what I can tell.
5.0
last year We had some issues with our carpet padding for five years. The original installers kept putting us off and CAP carpeting listened to us. The carpet padding was bad and they were all helpful from the first person we talked to, to the installers to help us get the best carpet and pad to replace the bad one. Everyone was not only professional, but pleasant and courteous as well. I would go to them again for something.
5.0
last year CAP has been so helpful with this entire deal. Our carpet was installed 5 years ago with a Shaw padding that was not a good padding. I started complaining after 6 months and the other carpet place that Costco used basically shrugged me off. I mentioned things to Todd one day at Costco and after looking into things my carpet was replaced 3 months later. The great service started with Todd and then CJ stepped in and helped us pick out carpet. I can't remember the measure man but he was fabulous. Seth and Mike and Chase did the installation very professionally. You could tell they knew what they were doing. We are very happy with our new carpet. Thanks to all.
5.0
last year love my new carpet!!!would use them again.pleasant people
5.0
last year "I had some concerns about my tile, pattern and grout choice before installation. Ty arrived per schedule for installation and confirmed my choices were good. His installation exceeded all expectations. We are 100% happy with the whole project."
5.0
last year "Our carpet was installed in our newly remodeled family room. From start to finish we were quite pleased with Cap. The salesperson was quite knowledgeable, and took the time to show us many options. The estimator who came out was pleasant and explained exactly what we could expect during installation. The carpet installers were friendly and efficient,,,, and talented! They did and excellent job. I was amazed at how good the carpet looked!"
5.0
last year CAP installed carpet in our basement and everyone from the estimator to the sales people to the installation crew provided top-notch service. They gave honest opinions and helped us pick the right carpet for our home. Caryn was especially helpful. This is our first house and we did not have any experience buying flooring. She was very trustworthy, patient and helpful in the process. We are very happy we selected CAP for this project!
5.0
last year Loved everything about our experience with CAP carpet! Everyone was so helpful and friendly and our finished carpet was very well done. I would definitely come back here for my next flooring project!
5.0
last year "CAP installed carpet in our basement and everyone from the estimator to the sales people to the installation crew provided top-notch service. They gave honest opinions and helped us pick the right carpet for our home. Caryn was especially helpful. This is our first house and we did not have any experience buying flooring and she was very trustworthy, patient and helpful in the process. We are very happy we selected CAP for this project!"
5.0
last year Such professionals all the way through the process from the estimate to the installation of the carpet.
5.0
last year "I used them a couple months ago for my master closet floor (approx 180 sq ft). I was very happy with the result. Everyone was professional, helpful, and kind. The installation person worked very hard to transform my ugly floor to a beautiful new one. Thank you so much everyone!!! You have a very satisfied, happy customer."
4.0
last year The sales and install were fine but the installer said he would vacuum and he did minimal amount of vacuuming and we had to do it all over.
5.0
last year We purchased quartz countertops from CAP, and they went above and beyond to correct a problem they did not create. I cannot stress enough how wonderful and professional they were in going to bat for us against a very large and well advertised design company who did a less than perfect countertop install. Sunnie and Bruce took it upon themselves to hire an independent repair person to correct the mistakes. Bruce took the time to come to our house to listen to me and document the problems. They made it right. I will not hesitate to recommend them, and look forward to my next project--carpet!
3.0
last year "There were a few things not done quite right ... measurements were not right for the stairs and upper landing, and the rug had not been bound. Also, smaller rugs had not been cut correctly."
3.0
last year I'm not happy with the old glue marks on the cement floor in the adjoining room. Is there a cleaner that will remove them?
5.0
last year A recommendation to visit the showroom came from a friend and the experience was worth the stop. Almost immediately we were greeted by a salesperson and were very pleased with her knowledge. We were also greeted by the owner and very impressed with the time he was willing to spend talking to us. I had originally thought I could install the hardwood flooring myself and he was more than willing to help me in that process and answering any of those questions. We did finally decide to have them install and that was the wisest decision especially how how they prepped the area for installation. Installers were more than knowledgeable on the installation. Good job to all at Cap Carpet & Flooring.
5.0
last year The Dynamic Duo enjoy their work & it really shows. True artists. Sales person was super & very positive with reinforcing my choice.
5.0
last year We purchased carpet and vinyl tile and love both. The installers did a beautiful job. We had one problem but CAP was quick to send someone to fix it. Very happy with the product and service.
5.0
last year Eric our installer did a great job and was very professional in every way. The Cap estimator and scheduler were also great. Could not be happier!
5.0
last year Very satisfied from the first reps visit to the final installation of our flooring. Both the sales rep and installer were very friendly and knew their job. Could not be happier with the service and final installation. The floor installer worked very long and hard to do an excellent job
5.0
last year We had CAP Carpet & Flooring install our office flooring a couple of weeks ago. It looks great and the workmanship is flawless in every respect. Thanks so much and we will highly recommend your company! The installer was awesome!!!
4.0
last year Eric did a great job installing the flooring and clean up.
5.0
last year "I have dealt with Cap on several different occasions and always found them to be knowledgeable, professional and efficient. They arrive when they say and clean up after themselves. A very good company."
5.0
last year "Working with Maria, what she promised, she coordinated and delivered on a timely fashion including the revision of scheduling conflicts as they arose with both parties. She was very positive and confident with her commitments whereby we committed totally purchasing the flooring, counter tops and blinds from her. She did an excellant job."
5.0
last year Love the carpet and the team was in and out in no time!
4.0
last year "Bruce was great to work with on ordering the carpet. Very professional and knowledgeable. Installation was timely, however they left a few loose ends, hence only the 4 Bruce was great to work with on ordering the carpet. Very professional and knowledgeable. Installation was timely, however they left a few loose ends, hence only the four-star rating stars"
5.0
last year Appreciated how service focused all the CAP employees were during our experience.
5.0
last year I used them last week & so GLAD I did! The carpet looks amazing!
4.0
last year This is 3rd product from CAP- anticipate it will wear just as well as the other carpets but it was more expensive than other companies I priced.
5.0
last year "From the sale to the installation, I was very pleased with the entire process. The installers were awesome!! A great job and very quick. Left my home in great shape!!!"
5.0
last year Cap was great to work with. They have excellent products and the installers were great. I would definitely recommend.
5.0
last year "I purchased basement carpet to replace newer carpet there that was ruined in a flood in house that took out most of two floors in house. It was last thing I have to do for all the major repairs throughout both floors. The sales person, Ann, through Costco was excellent, knowledgable about products, and also helped me find several options that were in my budget, as well as a couple that were barely over my budget. She also helped me find a product that was durbable as I have twin boys, one of whom is able to wreck everything nice in house, without even trying. She even looked at our dog and size of his toenails, to figure out what kind of loop carpet or other carpets would be safe from ""accidental destruction"" by the dog laying around or suddenly running on capet. Who does that??? CAP's Ann. from New Brighton Store, that's who. The only reason I didn't give them a complete ""5"" was installation guy had a problem with having other member of his install team showing up on time and was late. But he did call, tell us he would be late. He did come at later time promised and install it and take his time and install it well. Walking us through the process, helping us stay within budget, and installing on time, or if it can't be installed on time, calling us to let us know that you will be late or have to reschedule, and doing the actual work right the first time, is not something we have not consistently experienced with contractors fixing all other damage in house in last 8 months."
5.0
last year They worked with my deadlines and needs. Took the time to understand my desires
5.0
last year I would recommend them. they were personal - understood my desires. They worked with me and my deadlines too.
5.0
last year "they installed our three season carpet beautifully cannot see the seems, looks beautiful"
5.0
last year "Told them needed done asap and to match previous carpet. From phone call to completion, 3 business days!"
5.0
last year "I had new carpet installed in my entire house (this is my second time purchasing from CAP), and I was very pleased with the process. The new carpet looks great, and the people who installed it did a wonderful job. I also compared prices elsewhere and CAP had the best price for the carpet I chose."
5.0
last year "We went through CAP to install new floors in every room of our house. Everyone was very professional. We had carpet, tile, countertops, and luxury vynl installed and everything turned out beautiful. We have nothing but good things to say about CAP and wood highly recommend them!"
5.0
last year Wonderful exceptional service .. We were going to use Home Depot ( in fact I had given them over 5000.00 . Found cap carpet cancelled the service at Home Depot and could not be happier . We saved long and hard for these projects and cap carpet made it come true
5.0
last year CAP was pleasant to deal with from the start. Their prices were fair and the people with whom we dealt were all pleasant and courteous.
5.0
last year "Solid experience with in home shopping. Would always be great to see more samples, but understand limits of bringing samples in home. Installation was on time, friendly and fast."
5.0
last year "I received excellent care during the process of choosing carpet styles, colors, etc. The install team was great as well. Friendly, accommodating and efficient. Thank you once again!"
5.0
last year I am really happy with the installation of my carpet. They were really nice and did a great job.
5.0
last year "Took a chance at Costco with no research, Costco see,s to always have good quality and value. Very nice surprise with customer service, advice, delivery, install and follow up. Highly recommend this company"
3.0
last year "Overall a good experience, but lacking in clearing up the details. Our sales person was helpful in the selection process and setting up the installation, but we were indecisive on the rip out and haul away. So we paid for it on the front end and were told if we ended up doing it ourselves we would be credited. We did end up doing it ourselves and no credit has been issued..."
5.0
last year "We had waited to replace the countertop in our kitchen until we had more funds. We didn't want to change the color of our laminate, just replace the part that was really worn. We went to the big stores that had the laminate in the past, and they said it is no longer available. Did we have to do all the countertops now? A friend told us about CAP and we went out to see them. They could get us our current countertop! They connected us to a very reliable installer who was also very reasonably priced. The countertop looks great (I think he did a better job than the people who initially installed it). CAP is our new go to place for countertops and flooring."
5.0
last year "I used them 2 months ago and am very happy with service, price and carpet."
5.0
last year "Ann Doig was an excellent consultant, arranging for whatever carpet samples I wanted and giving me knowledgeable feedback on choices. I enjoyed working with her. The men who installed the carpet were courteous, conscientious and did a good job."
5.0
last year I was very pleased to work with CAP Carpet. The service and quality of work was very good & Sandy was wonderful to work with. Would recommend them to my friends.
last year Business Owner "
I am currently out of the office for general assistance you may dial 651-636-2617.
I will be returning to the office on 5/13/2016.
For immediate assistance you can email Renee at renee@capcarpet.com or dial the number above and the operator can direct your call.
Thank you,
Deann
"
5.0
last year Very polite and good communication on the job. They cleaned everything up unlike other contractors that I have had
5.0
last year "Went through Costco and am extremely satisfied. Entire process was quite speedy, Ann was wonderful in helping me select the best carpet for my needs and affordability. The installers were prompt, professional and worked together as a team. Great cleanup and installation, much better than Deluxe Carpet by far who put in my old flooring."
last year Business Owner "
I am currently out of the office for general assistance you may dial 651-636-2617.
I will be returning to the office on Monday 5/2/2016.
Thank you,
Deann
"
5.0
last year "We appreciate the great service provided by Cap Flooring. Everyone from sales to design to installing the product was seemless and a great experience. Ann was wonderful and helpful and Ty and Tim were great installers. I would recommend you to anyone looking for flooring. My kitchen, foyer, bathroom and laundry room looks great!!! Nice product. Thank you!"
5.0
last year I went through the Costco program; Costco uses CAP flooring for their installation. I could not be happier with the results and will use Costco/CAP for all my future flooring needs!
5.0
last year "From the salesperson; product through the installation we could not have made a better choice. The installers (Gary and Jesse) were thorough and experienced in their craft, we are very happy with the job they did. We could not have asked for a better salesperson (Ann), flexible with working with us and knowledgeable of the product line which allowed us to pick the right flooring for our home."
5.0
last year This was the second project that CAP Flooring did for us. We are extremely satisfied with CAP and there staff. The Kitchen floor project was a difficult installation due to the refrigerator staying in the kitchen. CAP's installer was very respectful of our house. Ty was a pleasure to have in our house. He arrived on time and completed the floor installation without a flaw. CAP will always be our first choice when it comes to flooring for our home.
5.0
last year We have used C A P twice now for our flooring needs and they exceeded my expectations which isn't easy to do! The service is also outstanding
5.0
last year We had a tough to install room and they did it very well!!
2.0
last year I used them for my exercise room and they did a wonderful job!!!
last year Business Owner "
I am currently out of the office for general assistance you can call 651-636-2617.
I will be returning to the office on Monday 3/21/16.
Thank you,
Deann
"
5.0
last year The customer service has been outstanding. The staff is very friendly and is patient with helping you find the exact selection. Very accommodating to work with.
5.0
last year "Installed March 1, 2016. CAP had many flooring choices/options and seemed knowledgeable about each. Store hours were convenient. Installers did a good job, much better than a previous purchase."
4.0
last year Several times now I have had a small room to carpet. I have bought some awesome carpets at greatly discounted prices (cheaper than Home Depot even) and couldn't be happier.
5.0
last year Used them for new construction home carpet installation and product. Nice quality product and installed quickly and with care!
5.0
last year We had a difficult installation situation and Cap handled it well.
5.0
last year "Used CAP for new construction hardwood, install and product, had one very minor issue post installation and they came out immediately and fixed it very quickly. Install was quick but thorough. We had quite a few angles in one area and they look great. We paid a bit more than if had went with a big box store, but in this case we really got what we paid for. Very happy with our hands scraped hickory floors."
5.0
last year We love the carpet we had installed. Had several annoying sales people out from other companies and CAP was by far the easiest to deal with. Not the cheapest but by far the best quality and customer service.
5.0
last year "We love the carpet, and the installation is wonderful. It went much faster than we had anticipated. The only thing that could have been improved -- they could have made sure that the pocket door closed. (This is also our fault, because we needed to be gone for a while, and they finished while we were gone.) Because it did not, they needed to come back and pull the carpet back, but they did so very willingly and it looks great."
5.0
last year Used them to get hardwood floors and ended up with carpet and hardwood. Great products
4.0
last year "I don't know why I waited so long except I needed to save more. I do believe there should have been more care taken when removing the baseboards especially when they are reused. I do feel there should be someone who comes in afterwards to repair/touch-up any baseboards that may have been damaged. Even after asking about it and being told it would be sent to me, I never did receive any instructions on care for the flooring purchased with regards to what to use and what not to use when cleaning them - this is too bad. I did however receive care for flooring I did not purchase. From the person who came to measure my house, the installers who were friendly and accommodating to the ladies who helped me pick things out, your company is very nice to work with; I would recommend CAP Flooring to friends."
5.0
last year We used CAP for our upper level carpet. It was great service.
5.0
last year We have a newer home and consulted and purchased from CAP for all our flooring needs. They have outstanding service and top quality products.
5.0
last year "New carpeting installed in our family room, dining room, living room"
5.0
last year I was pleasantly surprised with all aspects of ordering and installation. Thanks!
5.0
last year "CAP flooring installed my flooring with professionalism. The office team kept me informed on delivery, and Nick, our sales person, was very helpful."
5.0
last year We used them for the flooring and counter top in our kitchen remodel
5.0
last year Excellent experience from start to finish. Product selection was easy with professional sales approach. Installers were in time and professional. Job turned out great. We couldn't be happier
4.0
last year "We are happy with our carpet replacement experience. I found out about CAP when I met the owner at a flooring kiosk at Costco. He was friendly and knowledgeable. When we were ready to replace our carpet, I contacted CAP. Because we wanted to do some work in the basement, CAP agreed to have the carpet removal guys come out on a different day than the install day. That gave us the chance to fill concrete cracks, paint the trim, and do other projects before the new carpet came in. Our sales person (NICK) was very patient, helpful, and understanding as I decided on the type and color of carpeting that would best suit our needs. The installers were friendly also. Communication from the installers could have been better. When they were done installing the carpet, a set of closet doors were removed but not reinstalled. When I contacted the installer, he said it was because the carpet was too thick for the doors to go back on. It would have been nice if he communicated that to me so that I wasn't wondering if they forgot. We also found that they didn't clean up some residue behind the door where they worked on the carpet near the bathroom. The installers did vacuum the carpet up pretty nicely before they left. We realize the install job was tiring and we all forget to follow through with things, but I mention them so that the installers can be more conscientious of it at other jobs. Overall, we had a good experience and we really like the carpet that we picked. We have recommended CAP to friends even as of this morning. Thank you CAP!"
5.0
last year "Had your rep come in and install my carpet Dec 18, 2015 They did and excellent job and the carpet looks great. I wish more vendors had the quality and dedication to their craft that these young men did. Had I received this a week after I would have provided their names."
5.0
last year "Cap carpet installed our carpet a year ago, but had some dye issues. They followed up with Karastan and had no problems with the new installation"
5.0
last year "I used them 1 month ago. They were courteous, did a great job, and cleaned up when done!"
5.0
last year We used them through Costco and it was a great experience!
5.0
last year "No complaints at all, sales and service were both great"
2.0
last year "I used them to build new house. Poor transitions from tile floors to carpet. Would have liked to add additional pad to create a less gradual slope. Had the issue been brought up, I would have requested additional pad."
4.0
last year "We are happy with our carpet replacement experience. I found out about CAP when I met the owner at a flooring kiosk at Costco. He was friendly and knowledgeable. When we were ready to replace our carpet, I contacted CAP. Because we wanted to do some work in the basement, CAP agreed to have the carpet removal guys come out on a different day than the install day. That gave us the chance to fill concrete cracks, paint the trim, and do other projects before the new carpet came in. Our sales person (NICK) was very patient, helpful, and understanding as I decided on the type and color of carpeting that would best suit our needs. The installers were friendly also. Communication from the installers could have been better. When they were done installing the carpet, a set of closet doors were removed but not reinstalled. When I contacted the installer, he said it was because the carpet was too thick for the doors to go back on. It would have been nice if he communicated that to me. We also found that they forgot to clean up some residue behind the door where they worked on the carpet near the bathroom. The installers did vacuum the carpet up pretty nicely before they left. We realize the job was tiring and we all forget to follow through with things, but I mention them so that the installers can be more conscientious of it at other jobs. Overall, it was a good experience and we really like the carpet that we picked. Thank you CAP!"
4.0
last year "Used CAP through Costco and am not disappointed I did! Great quality carpet, excellent service and extras through Costco were well worth it!"
4.0
last year Salesperson was great; installers were efficient and friendly. Have had some concerns about the carpet wear and the carpet is actually being replaced for us which really surprised me. I thought we'd have a struggle on our hands to get satisfaction about the carpet concerns. Just the opposite happened and we are in the process of getting replacement selected. Very positive experience in spite of the problem.
5.0
last year My wife and I and the dog are very happy with it. Very plush and comfy.
5.0
last year "I used them to replace old carpeting in my farmhouse. The process was easy, the product was great and it looks awesome!"
5.0
last year I am very satisfied as have referred them several times!
5.0
last year "The whole experience was great!- professional salesperson, efficient service, high quality installation of our wood floors."
5.0
last year "They came to my house with samples and helped me pick out the best carpet for my current needs. Super easy, convenient, and affordable."
5.0
last year I loved my experience at CAP and would recommend them to family and friends!!
5.0
last year Terrific experience throughout the entire process. I would use them again
5.0
last year "Easy to work with and met our needs. Better quality than big box stores, but for the same price (if not less!). We were really happy with the whole process, from getting our space measured to install. The whole team was very professional, and we couldn't be happier."
5.0
last year Great customer service. Very professional. They made the whole process very easy.
5.0
last year "The day I left a message, they called back. I was having a lot of different work done and CAP Flooring was always available when needed. I also used a design person to help pick out flooring, which made it a lot easier than me picking out."
5.0
last year From the moment we walked in the door to the moment our floor was completed Totally a wonderful company. Every employee is awesome!!!!! Thank you
2.0
last year "We love the way the Vinyl Wood planks turn out and the men who installed the flooring were very kind, hard workers and really did a phenomenal job! I would recommend CAP Flooring for installing Vinyl Wood plank flooring. Unfortunately, I CAN NOT say the same with the carpet installation job. First, they did not order enough material to cover all the areas measured for the house leaving a staircase and a half unfinished for 2 weeks. Second, when they tore up the old carpet, the tools they used and the craftsmanship scratched the baseboard trim. This had to be replaced. Third, they left a mess all over the stairways leaving sharp stables and debris. Fourth, it took them 2 more times to come out and fix their unprofessional work. I would NOT recommend CAP Flooring to install carpet."
5.0
last year "Every individual involved was friendly, competent and helpful. The carpet is perfect for us and installed perfectly. I was really impressed and delighted."
5.0
last year "We just had a bedroom carpeted, and service was fast and efficient! We're very happy with the results."
5.0
last year I used CAP flooring through Costco. Great work from inhome consultation to completion of carpet installation.
4.0
last year "We are a repeat customer and choose them, because they are helpful in the showroom with decision making and options. The installers and estimators were timely and helpful. Would definitely use again. We have recommended to others."
5.0
last year Recently purchased carpet through CAP and I had a great experience. I will not hesitate to use this company in the future.
5.0
last year "Very happy with our new carpet, made our basement a more usable space for us and our daughter."
5.0
last year "Buying the carpet through CAP and Costco cost a tiny bit more than it would have from Lowe's. HOWEVER, we got Ann's expert advice on the right carpet and color and a great installers. The in-home visit was priceless. The newly carpeted stairway is beautiful. The color is perfect and the carpet feels so cushy on the feet. I would highly recommend CAP."
5.0
last year "We have a large basement that needed carpet. We got a great price, excellent service, and beautiful results."
5.0
last year "We had a great experience from the salesperson, Caryn to the estimator and installers. The whole project was done in a short period of time. Thanks"
5.0
last year "New hard surface and carpet in family room, went back to CAP a week later and got new carpet for a bedroom that had a major paint spill on the carpet. Had new bedroom carpet installed in a week. Great Sales, Measuring and Install staff!"
5.0
last year We have used them twice and have been completely satisfied both times.
5.0
last year "They did an excellent job on new vinyl planking and carpeting and due to an ordering mix-up, gave me underlayment for free. Now that's customer service!"
5.0
last year "My parents had their carpet installation by CAP and we couldn't be happier with the results. The two men (I regret not knowing this!) who did the installation were professional, friendly and able to problem solve on the spot when we had an issue with wet trim/paint."
5.0
last year "The 2 men showed up at 8:30 am on the dot and went right to work. They were very efficient and kept their work area very clean. The installation went like clockwork--I was very impressed in the way they worked--they really knew what they were doing! I love the carpet, love the job they did and am so glad I had this done--what a treat!"
5.0
last year We had a challenging area to carpet. They know their stuff...did a great job!
5.0
last year From sales to installation everything was great! Highly recommend.
5.0
last year Used them a several times and each time was happy with the service and install. Competitively priced.
4.0
last year "Bruce took over after I expressed my concerns about your salesperson who was very incompetent. She had ZERO competence in dealing with customers and following up on promises. Bruce, however, knows his stuff and did excellent follow-up."
5.0
last year "We already knew what carpet we wanted. Our sales person was helpful in choosing additional flooring. The gentleman that came to measure asked questions to make sure he got it right. The installers were very professional and clearly took pride in their work. I appreciated that they corrected things on their own that didn't measure up to their standards. I am very happy with the install. Capp Carpet came highly recommended for the consistency of their professionalism. I may have saved a few bucks somewhere else, but they do things right the first time and stand behind their work. I would highly recommend them if asked."
last year Business Owner "
I am currently out of the office for general assistance you can call 651-636-2617, or you can send me an email at deann@capcarpet.com.
I will be returning to the office on Monday 11/30/15.
Thank you,
Deann
"
4.0
last year "Our wood floor has been installed, and is beautiful. We do have one issue, but Dan, the customer service manager, is doing a great job following up with me and making it right."
5.0
last year From the salesperson to the installer all was top notch. We are very pleased with our new carpet and its performance to date. We used our Costco membership to make this purchase so felt we got a really good price.
5.0
last year Excellent job done on installation guys were courtious
5.0
last year "After looking at several local Carpet places, my wife and I settled on CAP. The sales associate that we worked with was very helpful, listening to our needs and then helping to direct us to the best products in our budget. She did a great job of differentiating our options and helping us come to a final decision. The installation team was great as well. The next time I need help with flooring, CAP will be my first stop!"
4.0
last year They installed the carpet onto our basement stairs on October 30 without a hitch. Very friendly and answered any concerns we had. They were in and out very quickly and everything was cleaned up nicely before they left. Nice guys and you could tell they wanted to do a good job. Thank you much. We will use CAP again.
5.0
last year "I arranged and purchased my carpet through the CostCo program. Ann visited our home with samples and was very helpful with suggestions and ideas. We were able to quickly decide on the carpet and color. The carpet was ready for installation 2 weeks after our order was confirmed. The installation crew was timely and efficient. I was given options on a couple of areas where the installers had to make decisions so I was very clear with my expectations (example: where seams would be). The lead installer was very conscientious about all the details while installing the carpet. I did have some minor issue, the person re-hanging the doors had very dirty hands and left hand prints on the doors (white doors) which took some scrubbing to remove. Overall, we had a very nice experience."
4.0
last year "Installed vinyl flooring in basement and laminate floor on main floor. Wide selection of flooring to choose from, sales rep was great to work with, and installers where pleasant during a week of chaos."
4.0
last year "They installed new linoleum in our lower level that looks just like real oak. The installer was timely, courteous, and professional. The only issue we have is that after the installation we received and email saying that they would be charging an additional fee due to the condition of the cement floor in one area. We were not notified of this during the installation by the installer and are contesting this bill."
5.0
last year "From the beginning I had positive experience. Maria was so thoughtful and patient, Paul measured and had good ideas, Chris kept me informed regarding install and Jason and Kenyata(spelling) were very adroit and careful and did a great install. All are a credit to their profession."
5.0
last year "We had used CAP recently for two installation projects over a period of four months. We were extremely impressed with their high quality of service. Their selection of carpeting is phenomenal. In addition, their sales staff (Suny) is very helpful and knowledgeable. Also, their installation is very meticulous. They spend time to ensure that they match the pattern to precision. Overall, a wonderful experience!"
4.0
last year "The change of personnel mixed things up a bit but after Ann Toig took over, everything moved right along and we were pleased with the service."
5.0
last year Everything went on as scheduled. Ty did a good job
last year Business Owner "
I am currently out of the office for general assistance you can call 651-636-2617, or you can send me an email at deann@capcarpet.com.
I will be returning to the office on Monday 10-05-15.
Thank you,
Deann
"
5.0
last year "We have gone through CAP for mutiple types of flooring, and every time their prices are competitive, their selection is the best and they always do a great job helping us pick out what will go best with our color selections and what will meet our needs best."
4.0
last year "Over all great experience! Broad product selection, Prices were reasonable, experienced (Sales) designers & installers. We built a new home and needed flooring, I had a vision and worked with a terrific designer who helped me put it all together. The LVT/vinyl & wood installers did an amazing job, and the carpet installers did a nice job too. So far product quality is looking good, and we've had service oriented people to deal with at all levels."
5.0
last year "My flooring is great. It has transformed my house completely. My salesperson, Debi Drake was incredibly helpful and I got a very good deal.. The guys who fitted the flooring were also great and very professional. The only problem I have is that my flooring shows every little mark and I am having problems keeping it clean. It shows footmarks even if I'm wearing socks and smears are very hard to erase. I'm suffering ' floor mania'! How can I keep it clean?"
5.0
last year "Great experience all around. I bought carpeting from CAP through their program with Costco. They gave me a great price, and the installation was excellent. Everyone was very friendly and pleasant to work with."
5.0
last year Thankful Cap Carpet was at Costco. Didn't know where to go for carpet but had a great experience with this company.
5.0
last year "Showed up on time, worked hard, a did a nice job. We're very happy!"
last year Business Owner "
As of August 28th, I am no longer working at CAP Carpet. If you have questions regarding Costco orders please contact Kari Smeed at kari@capcarpetandflooring.com. If you have a sales or pricing inquiry please contact Sunnie at sunnie@capcarpet.com. Thank you!
"
5.0
2 years ago Angela helped me pick out my hardwood flooring. She had good product knowledge! My new hardwood flooring was delivered to my house in days!
5.0
2 years ago I had them replace and install carpet for my new home and couldn't be happier. Very professional from beginning with Megan to end with a great install crew! Thank you all.
5.0
2 years ago I built a new house several years ago and hired CAP for all of our flooring, rugs and miscellaneous other features of our home. WOW! Talk about great customer service! Not only were there many options to choose from, the customer service rep walked us through all of the costs and timing for completion. We have used CAP several times after the initial installations and have been more than satisfied with the results. I would recommend them and will be using them in the future for all of their services. Hats Off to a Great Company!
5.0
2 years ago Customer service is SECOND TO NONE! C.A.P. Carpet is simply the best!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago The installers were very respectful and competent. We will use this service again.
5.0
2 years ago "The best in sales, service, and installation. The installers really rocked."
5.0
2 years ago "From meeting the owner at his display in the Maplewood Costo, then working with Sandy on the shaw carpet selection, and then Paul who came to the house and measured the carpeting needed, and on to Chris who set up the installation times, and finally to the installers Mike & Jeff, all phases of the project were handled perfectly. I would recommend Cap Carpet & Flooring, they are a First-Class company!"
1.0
2 years ago "The installation process was efficient, we're able to arrange installation a week before originally scheduled.. The installer did an excellent job"
5.0
2 years ago Not only did Diane bring me the paper work on a Sunday (I was unable to drive because of surgery). But the carpeting arrived in record time. The installers were great they even accommodated my schedule. The work was more than satisfactory including the moving of some very heavy furniture.
5.0
2 years ago We love our new carpet. CAP Carpet is a great place to purchase carpet or wood floors.
5.0
2 years ago "Cap Carpet & Flooring recently installed carpet & tile in our home, and we would like to tell you that it was a pleasant experience from start to finish. We chose Cap in the first place because of the woman (Sunnie Weakly) who we met when we walked into Cap. Sunnie was extremely knowledgeable and helpful. The in home sales person (Nick Schultz), also help with any questions we had. Chris was very helpful scheduling the project & Jeremy did an excellent job on the tile and the carpet installers also were excellent. The people we dealt with were professional. The tile and carpet are amazing we have had many complements and we are extremely happy. Jim & Cindy Greenfield"
4.0
2 years ago "The carpet installers did a very professional job, from start to finish. The carpeting looks good."
5.0
2 years ago Debi was great to work with. She helped with colors so our current furniture and cabinets looked great with what we picked out. The guys who installed both were also wonderful. Very courteous and professional.
4.0
2 years ago Love the quali