Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My first visit here was a good one. �I met with Nadine, and she helped me select some flooring samples and rugs. �I appreciated the opportunity to work with a salesperson with an interior design background. I brought home some samples to show my husband, and we drove back two hours each way to make a decision. Nadine was not present. �We started with the rugs, and we needed help to identify where to look for contemporary styles; there are literally hundreds of books and we did not know where to start. �I asked a woman at the desk if anyone could help, and although very friendly, she said we would have to go through the books to find what we were looking for and was clearly not interested in helping. �We returned the floor samples and walked out. �We then went to another flooring company and got great service and purchased our floors.
I had a very poor experience with Classic Flooring which started with the wrong carpet being put in 2 rooms of my house despite it being written correctly on the order form. If that was all- I would not have thought twice about it as honest mistakes happen. We scheduled a date for the correct carpets to be installed 2 weeks later and on the day and time of our appointment, we got a call from the installer stating he would not be coming because the order form had the same rug written on it so he must have done it right the first time. We asked him to please come to the house so he could see that it was not correct and he refused (despite being scheduled to be at our house anyway). We had to drive to the store and ask someone else to please come and look which someone finally did and they realized that they did in fact make a mistake and needed to change the carpets. This was delayed multiple times and caused us to postpone the timing we were able to move furniture into our new home. The most disappointing part of the experience was that I requested to speak to the manager about everything and after 2 phone calls and an email, I have not heard a word after 3 weeks. This company does not care about the quality of their service or their customer experience and it appears this is being led from the top down. I would strongly recommend looking elsewhere.
2 months ago
We love classic flooring at Hillcrest�They are the best!
3 months ago
These folks did what they said they would in a timely manner. Jessica is the best.
4 months ago
These people took advantage of my 87 year old grandmother. the customer service is the worst i've ever seen for a company. Do not give this company your business.
6 months ago
7 months ago
I've ordered from Classic Flooring twice now and both times have had a good experience. They carry quality products and have a very knowledgeable staff. My only reason for the 4 stars is that the warehouse had loaded the wrong pallet into my truck which I found out after hauling it back home. However, I called the store and the manager had a delivery truck out to my house within the hour to deliver the correct materials, free of charge, and pick up the incorrect boxes! Very pleased with they way they handled the situation and will definitely purchase from them again.
7 months ago
9 months ago
10 months ago
Great job by Classic Flooring . I will use them again as I have many times in the past !
I highly recommend Classic Flooring in Scarborough for anyone interested in new flooring or carpeting. Their pricing was really reasonable and I am overjoyed with the installation of my vinyl tile. The installer, Ben was so careful and meticulous. The floor looks wonderful! Thank you Angela, John and Ben.
Awesome experience! Love the wicked nice sales folks!
Please amp up your customer service and you won't have to feel guilty and embarrassed and remove your negative postings. you get much more with honey than dishonesty.
3 months ago
He's a massive racist with a pic of a confederate flag on his FB page
They put a $7000 tile floor in for us in June. By October it's all lifting up. They won't stand behind it. Horrible customer service! Do not do business with them!!
9 years ago
great finds for great prices
If you're looking for nice quality carpet remnants for inexpensive prices- this is the place. It has a really great selection of carpet remnants- it just takes some time looking through all the rolls to find the size and type that will…