CLASSIC FLOORING
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Classic Flooring
429 US Route 1, Scarborough, ME 04074-9705
207-883-7847
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
The S.
7 months ago
I purchased tile for a backsplash I installed myself. The tile was exactly what we wanted and looks awesome! HOWEVER!! When I ordered it I gave them the dimensions and let them determine how much tile I needed. Big mistake. Now I have a full box (88 tiles) plus 13 from the second box (which is fine) leftover that I will never use. Easy Peasy. Just return the extra box. NO! Because backsplash tiles are special order so no returns. I’m not done. They said they have no record of my name in their system. How convenient! I can go on but I won’t. I’m to pissed.
5.0
Jeridiah W.
10 months ago
Made a trip to Classic Flooring looking for some transitions to match our flooring and was assisted by Kevin Lajoie. His customer service was beyond exceptional! It is rare these days to meet someone so helpful and with a smile. He certainly gained a life long customer! Great job Kevin!
5.0
Charles M.
last year
Jessica did a fantastic job. We picked our kitchen floor and can't wait to see it put down.
5.0
Drew V.
last year
Very helpful and friendly. John was an awesome salesman on 2 jobs for us, and went above and beyond to make sure we were happy. Customers for life!
1.0
Jaime L.
last year
We recently had a new construction house built and were forced to go through this company. For one, they charge you labor by the amount they feel necessary to order, rather than the house's actual sq footage. The tile shower grout is horribly placed in a lot of spots, as well as missing grout in spots. A contractor said this will eventually lead to mold. The vinyl flooring is not lined up correctly, with leaving gaps between walls, doors, and the flooring. Which will also lead to mold near our outside doors. The flooring is bubbled in numerous spots throughout the house. We also talked to a saleperson, Stephen, in person about how I did not want a stand up shower without a bench numerous times. We were never showed sketches of the shower and didn't realize until it was done he did not include this. He then denied us ever talking about it. Bottom line, I would not use this company.
2.0
Yael M.
last year
We had an unpleasant experience with Classic flooring. First they sent and installed the wrong colored carpet. Second time around they didn’t do a thorough installation. When I told the store I wasn’t 100% happy with the result they said they would send someone to take a look… I’ve called 3 times already… 3 weeks later no one has called me or showed up.
5.0
Geena L.
last year
We are a military family that had recently bought a house in Maine from California via facetime. Unbeknownst to us the previous owner smoked inside of the house for 19 years. We have an 18 month old with respiratory issues and eczema and we needed the carpets out and replaced immediately. We had cleaners in the house when one of them recommended classic flooring after hearing that we had several insane quotes with an install times months out. My Dad is here helping with the move so he went to the store while I stayed home with my sick child who was having episodes from the smell. John was absolutely amazing and helped in every way possible. They werent able to install until later in the week which was understandable because we went to them at 3:30pm on a Monday. Early Tuesday morning, John called and said he could have guys come out to remove the old carpet and install the new in a couple of hours!!! My Dad had ordered the carpet based off of his measurements so one of the carpets was short a couple of inches in my closet (completely my dad's fault) but the installer had already called John before telling us the problem. John was willing to run up more carpeting asap to us but since it was in the closet, I did not care and we used leftover pieces from the other room. The two men installing the carpets were professional, quick, accurate and clean. The pricing too for everything was extremely affordable. We will absolutely be using them when it is time to finish our basement. It was an extremely positive experience all around for a really crummy situation.
5.0
Pam K.
last year
Best selection of flooring anywhere in the area. Very good service and excellent at laying floors.
1.0
Elizabeth M.
last year
5.0
Karissa H.
2 years ago
5.0
Micheal W.
2 years ago
Work there
5.0
Ryan G.
3 years ago
Best place in the state!Very knowledgeable!Huge selection of any type of flooring you could ever want!
4.0
David R.
3 years ago
5.0
rellen C.
3 years ago
5.0
Elizabeth M.
3 years ago
5.0
Don R.
3 years ago
Great service
1.0
Jerry L.
3 years ago
5.0
James R.
3 years ago
5.0
Joey W.
4 years ago
3.0
Rick
4 years ago
Mixed bag: The showroom has a good selection of tile and pre-finished wood flooring. Jessica seemed to know the products and was very helpful. So far 5-stars. We went ahead and contracted with Classic Flooring to install tile in the upstairs bathroom and a pre-finished wood flooring product in the hallway and two bedrooms of my daughter's new condo. I didn't notice until after I paid the 50% deposit that the wood floor installation charge was based on the square footage of the material that they ordered, not the actual square footage of the job (349 sq-ft vs. 309 sq-ft). It was only an extra $140, but it seems very deceptive (I still need to reach out to ME Attorneys General to check if this is even legal). They didn't even list the actual square footage of the job anywhere on the quote.Installation started one day late, but not a big deal. The chief installer, Anthony, missed his calling. He has a thunderous voice and knows all the words to all the songs (including the very heavy metal songs) that they blast while they work. He also has a very colorful vocabulary. After 5-years as an Army officer I thought I was pretty immune to such language, but it still took me a bit off guard. He also left a nice 15 to 20-foot burnout on the grass in front of the condo which still hasn't grown back after several months.
5.0
timtucker09
4 years ago
5.0
stephen d.
4 years ago
What a great place.
5.0
Robert G.
5 years ago
5.0
Rene C.
5 years ago
4.0
Tracy L.
5 years ago
2.0
T R.
5 years ago
4.0
Richard D.
5 years ago
Big sanction of flooring
5.0
Gordon P.
5 years ago
5.0
Don M.
5 years ago
Great place! Not only a Huge selection of flooring, but they also have a lot of tiles to choose from, for backsplashes and showers. Been dealing with these guys for years and won't go anywhere else. Great customer service, they really know their stuff.
5.0
Nick k.
6 years ago
5.0
Tommy K.
6 years ago
Don’t stand behind there work , awful to deal with I wouldn’t recommend them to anybody bunch of idiots
5.0
Michael S.
6 years ago
Huge selection and fantastic service from the sales professionals. Reasonable prices for all your flooring needs
4.0
Chris A.
6 years ago
2.0
DJ O.
6 years ago
5.0
kevin l.
6 years ago
5.0
James Q.
6 years ago
Great flooring deals all around.
5.0
Sheri F.
6 years ago
Kevin is great!
4.0
Drew H.
6 years ago
We had a very good experience with Classic Flooring. The showroom employees were helpful. It was nice that you can take home a piece of the tile to see how it looks in person. We bought the tile and labor through Classic Flooring. The labor crew was Gary and his son-in-law, and they were great. Did a real nice job. The constructive criticism i have, if you're planning on using them, is communication. Be sure to ask, when is the crew arriving? How long will the project take? Do you know what color grout i plan to use? When can i walk on my tile again? In that regard, they're pretty hands off. As long as you're proactive, you'll have a good experience.
4.0
Abel B.
6 years ago
Good selection, good prices and knowlegable staff. Very helpful in answering self-installation questions.
1.0
Jay M.
6 years ago
Classic Flooring installed carpet and hardwood flooring in my new home as a subcontractor of Schiavi Builders. The carpet install needed multiple repairs and is still sub-standard. I first had to have them back to re-stretch but the gentleman that came out said it’s difficult for him because the original install had 3 seams! The seams did rip and another visit was needed. The last repair is lousy. Our bedrooms are well under 15 feet and 3 seams were not necessary. The hardwood flooring also needed multiple repairs and is still sub-standard. John at Classic told me that after the last visit his guys determined that not all rows were properly fastened, they only fastened one row. This is a different story form the last visit When John called me back ~ his only answer was “maybe you should go with tile” This is not the answer I expected from him. I paid top dollar for my floors. Schiavi builders tells me that they no longer use Classic floors due to sub-standard work. I strongly urge anyone looking at Classic Flooring to go in a different direction.
3.0
Christopher T.
6 years ago
Great products, good price's, terrible customer service
3.0
Anita B.
6 years ago
1.0
Paula
6 years ago
I had a very poor experience with Classic Flooring which started with the wrong carpet being put in 2 rooms of my house despite it being written correctly on the order form. If that was all- I would not have thought twice about it as honest mistakes happen. We scheduled a date for the correct carpets to be installed 2 weeks later and on the day and time of our appointment, we got a call from the installer stating he would not be coming because the order form had the same rug written on it so he must have done it right the first time. We asked him to please come to the house so he could see that it was not correct and he refused (despite being scheduled to be at our house anyway). We had to drive to the store and ask someone else to please come and look which someone finally did and they realized that they did in fact make a mistake and needed to change the carpets. This was delayed multiple times and caused us to postpone the timing we were able to move furniture into our new home.The most disappointing part of the experience was that I requested to speak to the manager about everything and after 2 phone calls and an email, I have not heard a word after 3 weeks. This company does not care about the quality of their service or their customer experience and it appears this is being led from the top down. I would strongly recommend looking elsewhere.
5.0
Tinamarie S.
6 years ago
We love classic flooring at Hillcrest�They are the best!
4.0
Rick L.
7 years ago
These folks did what they said they would in a timely manner. Jessica is the best.
1.0
Katie L.
7 years ago
These people took advantage of my 87 year old grandmother. the customer service is the worst i've ever seen for a company. Do not give this company your business.
5.0
Trav B.
7 years ago
4.0
Zach S.
7 years ago
I've ordered from Classic Flooring twice now and both times have had a good experience. They carry quality products and have a very knowledgeable staff. My only reason for the 4 stars is that the warehouse had loaded the wrong pallet into my truck which I found out after hauling it back home. However, I called the store and the manager had a delivery truck out to my house within the hour to deliver the correct materials, free of charge, and pick up the incorrect boxes! Very pleased with they way they handled the situation and will definitely purchase from them again.
5.0
Joshua P.
7 years ago
4.0
Lauren S.
7 years ago
5.0
William L.
7 years ago
Great job by Classic Flooring .I will use them again as I have many times in the past !
5.0
Elizabeth L.
7 years ago
1.0
Amy R.
8 years ago
They put a $7000 tile floor in for us in June. By October it's all lifting up. They won't stand behind it. Horrible customer service! Do not do business with them!!