WE'LL FLOOR U

3.6
|
15 Reviews
As a Shaw Design Center we have the complete line of all Shaw products including residential and commercial
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
We'll Floor U 951 N Highway A1A Alt, Jupiter, FL 33477-3211 561-744-2750 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.6
|
15 Reviews

Reviews


5.0
2 weeks ago Look no further for a flooring company!! We had the pleasure of working with Kate & Jeff at the Jupiter location of We'll Floor U. Everything from start to finish was on point! They are extremely knowledgeable about their products. The new carpet in our kids rooms is like walking on pillows!!! Can't wait to have our living room done next! Thank you We'll Floor U for the amazing work and a job well done!
5.0
last month From start till finish, Well Floor U handled our COREtec Plus HD vinyl flooring purchase and install (1200 square feet) professionally and in a timely manner. Randy helped us with all the questions we had with our purchase, was extremely patient, courteous and he even setup the install with Ron and his team to install the floor and baseboards after we told him our original installer wasnt what we expected. We originally hired another installer to do the work and let me tell you we almost made a huge mistake! After more research we realized the best situation was to have Ron and team from Well Floor U do the install so we would have some recourse if needed, plus they have a huge reputation VS. the random installer we had originally. As they say you get what you pay for and if you are investing in quality flooring then make sure you invest in a quality install from this company. When the floor was delivered Randy personally came out with Ron and team, went over the entire install process before the work was done, going over every detail and answered all of our questions. Their team worked from start 9am till finish 11pm. The job came out absolutely flawless and their team went above and beyond our expectations. Clean, neat and they took major pride in their work. We cannot say enough good things about this company and install team. We wouldnt hesitate to do another purchase or recommend them to anyone who may be in need of a floor and if you are reading this make sure you give them a call. I can gaurantee you prestigious results. =L� Great companies recognize other great companies. Thank you Well Floor U, Randy, Ron and Team for all your hard work!!
5.0
2 months ago I went to the store and dealt with Jeff and his wife and a arranged for a carpet measure the following day. I had a leak in my condo after the hurricane and the capet was beginning to smell horrible. Mike came and measured and asked me if I would consider having a carpet installed the following day which was the Saturday. I was quite amazed at the service and the men, Kelly and Michael showed up on Saturday as promised and installed four rooms of carpeting. It was a tough job and I even came on Sunday morning to finish up. We'll Floor U really Floored Me with their fast and courteous service. I would not hesitate to recommend them!!
1.0
5 months ago March 16th, 2017 I hired and paid IN FULL well over $3000 to have a few hundred square feet of carpet ripped up and replaced with some Vinyl Wood Flooring that I purchased from Well Floor U of Jupiter. The job was not done properly and I almost immediately had issues with most of the transition moldings that were laid down between the flooring transitions to bedroom carpet and bathroom tile and kitchen tile. They tried gluing it down upon installation but only days later, the glue gave, never adhered, it was messy, and they just popped up. Having a rugrat in the home in my now 11 month old daughter, it is also a concern of mine as she, on occasion has made her way over to the loose transition. I contacted Well Floor U and explained the situation to an employee over the phone. He told me he would contact the man who installed the floors and get back to me. Never heard back. One week later I called again and spoke to a guy who's name I'll keep out. He told me he would get installer to come back out and get it fixed and get back to me shortly. Never heard back. 2 weeks later, I called again. Mind you, I was easy, calm, collective about the situation. Spoke to someone again, explained the situation, telling them this is the 3rd time I have called in the last three weeks about it and every time I am told I will be called back to schedule repair and never hear back. They were apologetic and told me they would need to call installer to get details about what is needed and get back to me. I reluctantly agreed to have them call me back, and to no surprise NEVER heard from them again! I call a week later, this time I am a bit more annoyed. At this point we are already into MAY! Friday, May 12th to be exact. Spoke to employee again that I had specifically spoken to already more than once. He told me he would contact installer and get back to me on Monday. He later texted me from his cell phone saying he would actually call me Tues. as he forgot he was off on Monday. Guess what??? NEVER HEARD. After leaving another message (not so nice this time) employee returns my call. No apology mind you, but did finally come over to look at the transitions. He was embarrassed by the work. Even said himself, Wow, thats embarrassing, when looking at the moldings. Told me he would contact installer and have him come out to replace them but that he couldnt solidify a date at the moment because he had to order the parts and that he would call me. I assumed he would considering he actually came over and knew how upset I was. He never called me. Instead, as my wife and I were walking out the door with my daughter to visit my parents, 4 guys rolled up to my place a week later to make the repairs. No phone call to confirm a day and time. Just sent them over. So I rearrange my entire schedule because I wanted to get it done, however we couldnt get it done. Installer went to the truck to get the moldings and employee sent him random moldings that didnt even remotely match the color of the wood! Installer, annoyed at the situation instead re-glued the transitions, but did drill one of them. Of course a few days later, the glued transitions came up again. Called same employee again and questioned if he had my order on file as I was confused why installer was sent with incorrect transactions. He said he did but went with an in - stock transition that he thought was the same color from his memory of color wood we ordered from 3 months ago! He was WRONG. So he told me he would have to order the correct ones (I thought that was what he originally going to do). That takes us to today well over 2 weeks since I last left message. Havent heard back. Called and left messages too. NOTHING! Last ditch effort, I recently filed complaint with BBB as, at this point I feel blatantly ignored and essentially ripped off. Sad to have to write this review. Officially "Floored" AVOID
1.0
5 months ago March 16th, 2017 I hired and paid IN FULL well over $3000 to have a few hundred square feet of carpet ripped up and replaced with some Vinyl Wood Flooring that I purchased from We'll Floor U of Jupiter. �The job was not done properly and I almost immediately had issues with most of the transition moldings that were laid down between the flooring transitions to bedroom carpet and bathroom tile and kitchen tile. �They tried gluing it down upon installation but only days later, the glue gave, never adhered, it was messy, and they just popped up. � Having a rugrat in the home in my now 11 month old daughter, it is also a concern of mine as she, on occasion has made her way over to the loose transition. I contacted We'll Floor U and explained the situation to an employee over the phone. �He told me he would contact the man who installed the floors and get back to me. �Never heard back. �One week later �I called again and spoke to a guy who's name I'll keep out. �He told me he would get installer to come back out and get it fixed and get back to me shortly. �Never heard back. 2 weeks later, I called again. �Mind you, I was easy, calm, collective about the situation. �Spoke to someone again, explained the situation, telling them this is the 3rd time I have called in the last three weeks about it and every time I am told I will be called back to schedule repair and never hear back. �They were apologetic and told me they would need to call installer to get details about what is needed and get back to me. �I reluctantly agreed to have them call me back, and to no surprise NEVER heard from them again! � �I call a week later, this time I am a bit more annoyed. �At this point we are already into MAY! �Friday, May 12th to be exact. �Spoke to �employee again that �I had specifically spoken to already more than once. �He told me he would contact installer and get back to me on Monday. �He later texted me from his cell phone � saying he would actually call me Tues. as he forgot he was off on Monday. �Guess what??? NEVER HEARD. �After leaving another message (not so nice this time) employee returns my call. No apology mind you, but did finally come over to look at the transitions. �He was embarrassed by the work. �Even said himself, "Wow, that's embarrassing," when looking at the moldings. �Told me he would contact installer and have him come out to replace them but that he couldn't solidify a date at the moment because he had to order the parts and that he would call me. �I assumed he would considering he actually came over and knew how upset I was. �He never called me. �Instead, as my wife and I were walking out the door with my daughter to visit my parents, 4 guys rolled up to my place a week later to make the repairs. �No phone call �to confirm a day and time. �Just sent them over. �So I rearrange my entire schedule because I wanted to get it done, however we couldn't get it done. �Installer went to the truck to get the moldings and employee sent him random moldings that didn't even remotely match the color of the wood! � Installer, annoyed at the situation instead re-glued the transitions, but did drill one of them. � �Of course a few days later, the glued transitions came up again. � Called same employee again and questioned if he had my order on file as I was confused why installer was sent with incorrect transactions. �He said he did but went with an in - stock transition that he thought was the same color from his memory of color wood we ordered from 3 months ago! �He was WRONG. �So he told me he would have to order the correct ones (I thought that was what he originally going to do). �That takes us to today well over 2 weeks since I last left message. � Haven't heard back. �Called and left messages too. �NOTHING! �Last ditch effort, I recently filed complaint with BBB as, at this point I feel blatantly ignored and essentially ripped off. �Sad to have to write this review. �Officially "Floored" � � AVOID
1.0
5 months ago Let me preface this with......I am not the type of person that takes to the internet to review my experience with companies. I am all about local support, small business, etc. However, when I feel blatantly ignored, I feel it is my responsibility to share my experience. That being said, I unfortunately had a horrible experience with this flooring company. I even had to recently file a complaint with the Better Business Bureau because it has taken them over three monthsto fix a problem I had immediately with the transitions they laid down. They wouldn't return any of my phone calls. After patiently dealing with 5 different times of speaking to people promising call backs over the course of two months and never hearing back, I had to become more assertive and aggressive, something I don't ever want to have to do....However, when you spend well over $3000 for your floors to be done with issues immediately, it becomes frustrating. I am still waiting to have them fix the issue. I would highly recommend seeking another company for any flooring renovations. I say this regretfully as the place really has a lot of potential. The location is amazing, but I was unfortunately 'floored' by their lack of customer service, I feel taken advantage of because I already paid in full for the services, and have been blatantly ignored. Avoid.
1.0
7 months ago We asked for an in-home estimate for wood floors. We found they had measured for carpet instead. they said they would get back to us and then never did. � We also asked for help matching wood to what we already had in our house and they were unwilling. Very unprofessional.
5.0
8 months ago These guys (and gal) were a genuine pleasure to deal with. �We had a flood in a rented unit while the tennants were in, and they got the rug replaced with great vinyl flooring fast and efficiently. �Special thanks to Kate for all her help co-ordinating the whole thing with me over the phone from New Jersey when my flights got cancelled and I couldn't get down to do it in person!
2.0
8 months ago I basically had 2 issues with this company. I spent over $6,000 for vinyl wood laminate flooring and baseboards. The actual flooring is awesome. What would prevent me from recommending this store to anyone: 1. I had an extremely difficult time with having calls returned to complete the job. It took over 9 months to get a finishing piece at one sliding glass door. 2. POCK marked baseboards...make sure you have them painted BEFORE installation, I wasn't recommended to do that. Now I'll have to lay on the floor to do them. Still haven't gotten to that. Makes the flooring look terrible. Doesn't make sense to me.
7 months ago Hello Lisa, we value your business and I apologize for the miss-communication when you purchased last March and we didn't get you molding in upon installing the flooring because of it being on back order. We then heard from you around 3 months ago about how we never got the molding put in and we ordered immediately. You came in as well and we discussed everything and I apologized, gave you a gift card for a well know restaurant, and had the molding installed that afternoon. As for the baseboard, they come primed white and most people will have a painter come in after installation to finish them. Please call me if you would like us to recommend a painter. Hopefully you can rethink your whole experience with us and how great your floors look and re-rate us
5.0
8 months ago My husband and I cannot say enough about the owners and staff of We'll Floor U. �Working with them from choosing our floor (which I would be remiss if I did not mention, they have the best selection in the county!), purchasing & picking up the product, as well as, the guidance we were given concerning installation, was one of the most enjoyable & positive experiences we have ever had. �Thank you Steve and the crew for making this portion of our kitchen renovation stress free. �To anyone in Southeast Florida reading this review, if you need flooring for any reason, don't walk...Bun to We'll Floor you in Jupiter or, Stuart, Florida. �They will treat you like a member of their family! Karen Craft
5.0
11 months ago I had a carpet emergency, a bottle of bleach splattered on my carpet a day before an open house was scheduled. �I drove to their store, picked out a carpet and the installer rearranged his schedule to install it the very next day to save my open house! �Beautiful work and reasonably priced! �Thank you!
5.0
last year The service is impeccable. They always go above and beyond to help. Great selection of carpet, tile, and wood. I would recommend highly!
0.0
5 years ago I cannot say enough nice things. They replaced every carpet in my house and did a top-notch job. It isn't every day that I find a company with such excellent employees, from beginning to end. Ron and his crew were professional,…
5.0
9 years ago EVERYTHING YOU WOULD EXPECT! I have known Steve Desmit for many years. I have referred many of my customers to We'll Floor U and have never had any negative feedback. Trustworthy. Highly recommended.\r \r Larry Bowden\r AAA Drapery Service\r Jupiter, Fl.…
4.0
9 years ago Great Service We had a boat that needed new carpeting and we called them. Now they didn't know to much about carpeting the inside of a boat, but they came , measured the area and came back and did a great job.So when we needed our guest house done we…