BFC FLOORING DESIGN CENTRE

4.1
|
57 Reviews
BFC Flooring and Builders' Floor Centre serving Edmonton and area since 1979.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Builders Floor Centre 4132 99 St NW, Edmonton, AB T6E 3N5 780-437-5750 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.1
|
57 Reviews

Reviews


1.0
last month Critical: Punctuality, Responsiveness
5.0
2 months ago Positive: ResponsivenessI used BFC Lauren Hunt to do the flooring in a project i did December 2019 and i couldn't be happier with the attention she provided my clients and my self. to me customer service is extremely important. i will be back thanks Lauren see you soon !
5.0
2 months ago Ive had nothing but excellent service dealing with Lauren Hunt at BFC. With a large selection and competitive pricing this is the place to go she is always able to help with the choosing of flooring to go with the colors my customers have chosen. Her prompt service and attention to the details keep me going back I highly recommend calling or even walking in to talk with Lauren if you are considering redoing your flooring
1.0
3 months ago We used BFC Flooring to get all the flooring replaced in our home. We are first time home buyers and made it very clear from the beginning we wanted to know everything (as you should regardless). But, unfortunately we have had nothing but issues. Everything you had hoped that wouldn’t go wrong, went wrong for us. One major issue we incurred was not being informed of an important detail. This was regarding our stringer caps for the stairs. We were under the impression that the stringer caps we needed would be the same as the vinyl plank flooring that we used in our entire home. This was not the result, they had ordered hardwood and not vinyl plank. Which resulted in the stringer caps not matching. There were also the issues of delayed shipments, which made their 1 week job turn into a 4 week job, miscalculations resulting in shortage of flooring, and damages done to our walls. For these issues we received no reasonable resolution from their employee Rebecca. Very disappointed in their customer service. The installers and the staff that work at BFC Flooring are very rude and, by Rebecca, we were made out to be liars in regards to the damages that were done to our walls by their installers. We will never be recommending BFC Flooring to anyone, which is unfortunate. We have friends who are also first time home buyers, that are redoing their flooring, and were waiting to hear about our experience in hopes to use BFC Flooring.
3 months ago Hi Victoria, We are sorry to hear that this project did not go as you had envisioned. We know that going through renovations can be a stressful time, especially for a first time home buyer. With that being said, there was a lot of miscommunication on this project. Not having the home owners present when this project was being measured, as well as only being able to discuss construction details with another family member who was present at the time, created confusion and missed information. With regards to the job being delayed due to material shortage, we take full responsibility as that was 100% our error and you were not charged for that additional material. There were also some accusations regarding what wall damages our installers created (we take pictures of the work site before and after our installers come to site). We may not have seen eye-to-eye on the fault for the wall damages. However, you were given generous compensation to fix the damages which was more than enough to cover the damage as per a trade quote. It is unfortunate that this project did not go smoothly. We thought that all the issues were resolved by the end of the project, but we appreciate the time it took for you to leave a review. We take all reviews seriously and are currently taking steps to learn from the errors that occurred on this job in hopes that future projects can be improved. Thank you.
4.0
3 months ago This customer did not leave a comment.
5.0
4 months ago I had been referred to Lauren Hunt from a friend that she did work for on their pharmacy. I had met with Lauren and what I was impressed with was her questions. Lauren took the time to find out exactly how the flooring would be used and the long term implications of each choice. I didn't realize that Lauren had a background in interior design and the flooring that she chose turned out to be the exact one our professional interior designer chose as well, independently. Lauren worked with our designs for the install and co-ordinated everything. I am price sensitive and I was impressed at how competitive she was but more importantly, Lauren saved me money by meeting my tight time line and working her magic to get stock in as fast as possible. Very impressed and would recommend Lauren for any commercial or residential job!!
5.0
4 months ago We bought vinyl plank product and then did install ourselves, but also hired BFC to do carpet install. Great quality product and customer service. Install was timely and well done, would recommend them!
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Excellent service from the showroom, measurements to the final product on the floor. Scott was very good at handling the sales of the material and pickup of the leftover boxes of hardwood a few days later. The installation done by Terry and his wife. The did a very professional job and were a pleasure to have in our house that day. We will certainty look to BFC Flooring in the future for other projects. They did our basement carpet about 6 years ago and we were happy to use them again for this project.
5.0
5 months ago This customer did not leave a comment.
5.0
6 months ago Having my flooring done by bfc was amazing. They were extremely helpful through the whole process. Very professional from start to finish. Would highly recommend for anyones house.
5.0
7 months ago We were contemplating a “whole” house reno after 16 years in our home so we called our builder to to ask which company installed the original flooring in our home. Contacted Steve McGale at BFC and we were wowed by Steve’s prompt attention, professionalism, knowledge and experience given he once installed flooring. We engaged Rebecca Tonowski, BFC’s in-house designer to assist with material and color selections. Love Rebecca; what an outstanding young woman.... BFC’s Brennan and crew completed all the removals in one day including an acrylic shower we were replacing with a new tile shower. Flooring was all complete in 4 days; new tiled shower in 5 days all of which enabled us to complete the entire renovation in 3 weeks. We have already recommended BFC to our friends and neighbours, at least one of our neighbours has already contracted BFC for their reno. Thanks Steve, Rebecca and the entire BFC team - it was an absolute pleasure working with all of you! Chris & Brian Middleton See More
7 months ago Thanks Chris Kendrick for taking the time to leave a review! We had such a pleasure working with you & Brian and are so thrilled with the results. :)
1.0
8 months ago We sent one of our customer to pick the color of her flooring, and we clearly mentioned many many times that it was for SUPPLY ONLY and they told the customer that it was not clear who was doing the installation and ended up sending someone to the customer's house to quote for the installation. Poor Customer Service. Stay away
8 months ago Hi Stéphanie. We work very hard to ensure that all of our customers (contractors, walk-in retail, or otherwise) enjoy their experience with BFC Flooring. It seems as though there was some miscommunication between yourself and the client. If your client was not aware or upfront with our staff that her material was to be Supply Only, our staff would set up a measure at their request and quote what they had asked for like we would for any customer. We apologize if any miscommunication created issues for your client and your job. However, we stress to all contractors who send clients to BFC that they should take appropriate steps in making sure the job specifications are clear with one of our staff before sending in the client. This is done to prevent miscommunication and to be better prepared in helping your clients. Unfortunately, we have not been able to find any information about which contractor or client this matter pertains to. If you would like to discuss this matter further, or provide us with more information so that we can better understand your concern, please send us an e-mail at info@bfcflooring.com and we will gladly do our best to sort this out. Thank you.
5.0
8 months ago I recently had BFC Flooring come to my new home to do a few minor repairs to my hardwood floor. They accommodated my schedule for the appointment and the staff were excellent to deal with for the process. They even said they will follow up again to see how my floors are doing  great customer service! I would recommend them to anyone looking for new flooring! Thanks guys
5.0
8 months ago This customer did not leave a comment.
5.0
9 months ago This customer did not leave a comment.
5.0
9 months ago Rebecca helped us find the perfect floor for our basement. Great customer service and product knowledge.
5.0
9 months ago Good product knowledge and friendly customer service. Rebecca helped us find the perfect floor for our basement.
5.0
10 months ago Recently had my condo flooring done throughout and everything looks great. Like most projects it had a few speed bumps but my estimator Justin was quick to resolve everything and make it right. Top notch guys and service willing to work around your family and life and great product highly recommend paying them a visit if you're looking for any type of flooring or instalation or both.
5.0
10 months ago Chantelle was amazing to deal with and had great ideas. We would definitely recommend BFC for all your flirting needs
10 months ago Thanks so much Pat! I'll be sure to pass along the nice words to Chantelle! Your review is greatly appreciated.
1.0
11 months ago BFC took our order for basement flooring back in October 2018. They assessed and measured the area needed for flooring themselves. Then in December of 2018 they installed the floor, unfinished as they informed us then that they were short on the stock necessary to finish the job. They are waiting for the suppliers to get back to them. Now is May of 2019, the job is still unfinished and they still could not give us a date as to when they would have them in stock. During these six months, we have consistently called and most of the times the calls have gone unanswered. They gave us excuses like office errors, wrong supplies...etc. But these excuses are still not sufficient for this six months and counting delays. We have even emailed the managers and still no result. The fact that they took in orders when they knew they would not be able to obtain sufficient supplies is one issue, their customer service in this regard is a separate issue that potential customers should surely consider. IF you don't want to go through the same frustration we are going through, it's best to avoid this store then.
11 months ago Hi Jess, Would it be possible to contact you directly? We never like leaving issues unresolved or undealt with and would love to discuss further. Please send an email to rtonowski@bfcflooring.com and I will look into the issue personally, as I cannot find any information in the system with the google name provided. I look forward to hearing from you. -R
1.0
11 months ago Simply awful customer service. They took in the order and installed the floor partially even though they must have known that they didn’t have enough stock to finish the job. It has been six months and the missing pieces are still unavailable. They never actively tried to resolve this problem. We had to call and calll and calllllllllll
11 months ago Hi Jessie, would it be possible to contact you directly? We never like leaving issues undealt with and would love the chance to discuss this issue further. Please send us a message as I am unable to message your facebook account, and have no information in our system linked to your name. Thanks!
3.0
12 months ago I would rate the product selection well, product knowledge well, pricing fairly competitive and installers fast and knowledgeable; however, my overall experience (mainly due to lack of communication from the salesman) was rather frustrating. I had an issue with a short carpet length being ordered causing, me to take more time off work to be home for the installers, and poor communication with trying to schedule the work to be finished. In the end, Rick, the store owner was able to help me out and resolve everything.
11 months ago Thank you for the honest feedback. We take all feedback seriously and allows us to work in the areas that are lacking. We appreciate your time.
5.0
last year Our experience with BFC Flooring Design Centre was excellent! We had very good design advice from Rebecca and Dean, who helped us make the right choice for our hardwood floor. The large selection of flooring choices was daunting, but Rebecca and Dean really gave us good advice and made our selection easier. Installation was handled by Max and Alex, who were very good at their job! We are very happy with the final look of our rooms! Thank you to everyone one at BFC for making our hardwood floors a reality.
5.0
last year Great service! We used Rebecca and Ryan at BFC for our basement carpet install. They were very helpful and walked us through the pros and cons of each brand and underlay. Installation was speedy and thorough. Would recommend BFC to anyone.
5.0
last year Great service! We used Rebecca and Ryan at BFC for our basement carpet install. They were very helpful and walked us through the pros and cons of each brand and underlay. Installation was speedy and thorough. Would recommend BFC to anyone.
last year Thanks for the review Sara! I'm glad you had a great experience with BFC.
5.0
last year Best flooring company in Edmonton I recommend to anyone
5.0
last year We received great personalized service from Steve Mcgale. The carpet was installed in 3 bedrooms upstairs and a large family room and bedroom in the basement in one day. The carpet looks great and feels soft. Great competitive price! :)
last year Thanks Linda for the review! It was our pleasure working with you :)
5.0
last year Ed showed up promptly & stretched our 12 year old carpet back to its original form while repairing a portion. He spent 4 hours patiently ensuring that the repair was invisible. Thanks to Len, too, who made arrangements quickly & responsibly for the job. Service like this ensures that we use BFC for tile & carpet from now on.
5.0
last year Great selection and awesome variety of goods. Excellent service
1.0
last year Not sure if they want business. We went there over a week ago to look at carpet and had to wait 15-20 min to get help. Then we booked for the measurement, Lance who was supposed to come out to measure didn't even show up, so I had to call the store a couple of times in order to find out what was going on. He called back and said he called and left me a message and didn't hear back so he wasn't coming. I didn't get no call or didn't have no voice mails I even had voice to text and there was nothing. He said it was his day off and doing me a favour, but not once had he mentioned that before. I also had taken a couple of hours of work to come down and was wondering if he could still come down. He said no he was busy and hung up. I called and left a message for the manager and heard back from Rick, he was great and got someone else to come down on monday. She was early and patient as we couldn't get into the place this time as the tenant was sick and sleeping. I gave her the measurements that was used by the previous person who had measured. She said she would use that to give me an estimate and I would hear back the later during the day. I waited a day and then called the next Day, she said she was busy and would send it withing the hour. Still haven't received anything. I went to Carpet Superstore, was greeted right away, picked a carpet in 15 min and have the guy coming down today to measure. What a difference in service. I would definitely not recommend BFC.
5.0
2 years ago Builders Floor Centre was amazing to deal with. Salesman Lance patiently helped us choose flooring for our kitchen while offering knowledge and expertise along the way. He sent us home with several samples and personally came out to measure the space. Installer Anthony and his team were professional and respectful of our time, our project, and our home, and did an exceptional job of laying the tile. They even came back after a couple of weeks for a small repair job (we chipped a couple of tiles), and were just as respectful then. I would recommend BFC to anyone looking at having new flooring put in their home.
5.0
2 years ago This customer did not leave a comment.
4.0
2 years ago This customer did not leave a comment.
1.0
2 years ago Very poor customer service. Quote received was unprofessional.
2 years ago Hi Karen, I am sorry to hear about your negative experience. Our goal is to always provide our customers with a quality experience in a professional manner. Please contact us at info@bfcflooring.com. We would like to learn more about the unprofessional quote and customer service that you received so that we can prevent your unfortunate experience from happening in the future. Thank you.
5.0
2 years ago I got excellent service in the showroom from a knowledgeable and experienced staff member who made good suggestions and came out promptly to take measurements. The installers did excellent work as well and made sheet vinyl on a bumpy basement floor look great--very nice attention to details. Andrea
5.0
2 years ago Can't say enough about BFC. We were on a strict deadline to get our basement carpet installed before our second baby was born. Rebecca & Ryan were so helpful when picking out our carpet and explaining all the benefits of waterproof underlay. They not only were able to get our carpet installed before baby was here but they had the entire project completed within a week and a half. Every time we have guests stay downstairs they rave about how soft our floors are!
5.0
2 years ago I am 100% pleased with my new laminate planks in kitchen and dining room. I was impressed by the personal service, quick installation and the fair price. Cost was same as Costco quote but without the middleman or long wait for installation. Builders Floor Center has full planks you can take home to see what they look in your space, Rebecca my sales person even dropped off more to my home when I changed my color choice. Costco has little 6 inch squares for samples which makes it almost impossible to tell what the room would look like. BFC is professional, courteous and has experienced installers. I was referred by a friend who was a floor installer for many years, he looked at the job after and was impressed as well. All I can say is I couldn't be happier with my new floors and I would definitely refer BFC and I would use them again. - Lorraine
5.0
3 years ago From a builders point of view service, price and commitment to our customers has never wavered. It is a great company to be associated with.
5.0
3 years ago I have worked with BFC on multiple projects and have always had an amazing experience. Staff are professional, knowledgeable, and friendly. The product selection and quality is unmatched in Edmonton.
5.0
3 years ago I had the pleasure of working with Lance Hruschak for our new home construction. Lance was engaged, attentive and honest throughout the whole project. The installers were a pleasure to have on site, and their work is the best I have seen. I would definitely recommend BFC.
5.0
3 years ago This customer did not leave a comment.
1.0
4 years ago Bad experience with customer service. I would agree with most of the comments on here. Its almost as if they are doing you a favor by selling stuff to you. Walked in to the store, spent almost 20 minutes looking around, nobody had the time to speak with us so we walked right out. I sometimes wonder how such establishments stay in business. But its all a matter of alliances and contracts. They have contracts with builders and the builders don't give customers any choice except to go with their preferred contractor so they have to go there regardless of the level of customer service. Its sort of you scratch my back I scratch your back type of thing. Almost all businesses are like that here. If they businesses were to cater to individual customers on their own, the types of BFC would be out of business a long time ago. I would not recommend this store to anyone.
4 years ago We are truly disappointed at the poor experience you describe regarding your last visit. Our folks do their best to address all of our customers. However, there are times when the customers outnumber our sales staff. We will be reviewing how to respond to those difficult situations with our employees at our next sales meeting. It is recommended that customers schedule an appointment if they require an in-depth consultation or are working with any home builder or contractor. If you feel that there is a way to rectify this situation, please feel free to contact us at 780-437-5750 or info@bfcflooring.com. Thank you.
5.0
4 years ago We are very impressed with BFC. The staff’s product knowledge is exceptional and the overall service has been excellent. The product selection at BFC is extensive and very relevant for today’s client. We will most certainly be using BFC on our next project.
5.0
4 years ago Our experience with BFC flooring and more specifically, Rebecca, was fantastic. They gave us a great price and worked within our needs to provide the best product for our space. We'll definitely be recommending them to our friends and family.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Poor service almost have to beg someone to try to sell you something. Pricing is also way out to lunch was quoted 40 percent less for the exact same flooring, part number matched at the store across the parking lot. The only they have going for them is a good selection of samples to view.
1.0
4 years ago We purchased some laminate from BFC and ask the sale guy about returns ,as we live over an hour from Edmonton we did not want to be short. He informed us we had 30 days for date of order, so great, however, when we had 6 boxes to return we were then informed that we had to pay a 35% restocking charge. We were not impressed we felt lied to by omission! why were we not told about this charge when we asked about returns?? Needless to say with that kind of business practice we will not buy there again and would not recommend them to others.
5.0
5 years ago BFC Flooring is our preferred supplier for our builds. The selection and professionalism is unmatched. -Timber Block Log Homes
1.0
5 years ago Absolutely useless. Front desk won't help. She is too busy on her Facebook. Staff does not know any of the pricing and does not know their travel costs and if they apply. Do not waste your time here. Go somewhere else.
5 years ago Business Customer Service Hi Amanda. We are very distressed that you had this experience at our store. We have looked into your comment and have coached our employee. It has been explained that this behavior is inappropriate and we will endeavour not to allow it to occur in the future. We are perplexed as to your frustration over the pricing issue, as all our carpets should be priced and pricing books are available to staff for referencing hardwood, tile prices, etc. Again, we will discuss this at our next monthly staff meeting as to why this occurred. Please contact us if you'd wish to discuss this further.
4.0
6 years ago With all the renos we've been doing, new carpet had to be put in on the entire upstairs and the stairway. After shopping around and getting a few quotes, we realized that the same carpet is going to cost roughly the same amount at any place you go. As for pricing, one place isn't going to be much better than the next, so it comes down to how good the contractor is who does the installation. The carpet is what it is, but how it is installed can make all the difference. We finally decided on BFC because they gave us solid dates for installation and a solid guarantee that we would be satisfied with how the work was done. In the end, we were quite happy with the installation. Our complicated staricase looked fine (that was our biggest concern) and the worker did a nice job of cleaning up after he was done - a two day job. What I can't believe is that this guy did the entire job by himself(!?!?). I wasn't home, so I didn't see how he hauled those giant rolls of carpet up a flight of stairs, and hauled the old stuff down...all by himself! It's been about a month since the installation and so far, it's all holdling together and looks great.
5.0
6 years ago The best flooring center in edmonton by far
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago This customer did not leave a comment.
1.0
8 years ago BFC has a very nice showroom, but we should have known from the beginning that the service would be poor. The salesman on the floor seemed annoyed at having to help us find the tile we were looking for. Then, after the floor was installed(an engineered hardwood), a small section popped up almost immediately. Instead of standing by their work, BFC has given us the run-around, promising to send someone out, then never calling back. This has gone on for months. Even the president of the company ended a call by promising to call back, though he never did. If the president of the company doesn't take a complaint seriously, who will? I don't recommend anyone use them if they can avoid it. Customer service is deifnitely not a priority for them.