BFC FLOORING DESIGN CENTRE
BFC Flooring and Builders' Floor Centre serving Edmonton and area since 1979.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Recently had my condo flooring done throughout and everything looks great. Like most projects it had a few speed bumps but my estimator Justin was quick to resolve everything and make it right. Top notch guys and service willing to work around your family and life and great product highly recommend paying them a visit if you're looking for any type of flooring or instalation or both.
3 weeks ago
Blair Homes Inc is proud to be working with BFC. BFC has been installing the flooring & tile in our new home construction for over 3 years and we are very happy with their service. Quality installations and service but most of all, they treat our clients with the utmost respect! Thanks BFC! Blair Homes Inc.
3 weeks ago
Thanks so much for the kind words Keith! We take pride in our customers, so you're feedback is greatly appreciated!
BFC took our order for basement flooring back in October 2018. They assessed and measured the area needed for flooring themselves. Then in December of 2018 they installed the floor, unfinished as they informed us then that they were short on the stock necessary to finish the job. They are waiting for the suppliers to get back to them. Now is May of 2019, the job is still unfinished and they still could not give us a date as to when they would have them in stock. During these six months, we have consistently called and most of the times the calls have gone unanswered. They gave us excuses like office errors, wrong supplies...etc. But these excuses are still not sufficient for this six months and counting delays. We have even emailed the managers and still no result. The fact that they took in orders when they knew they would not be able to obtain sufficient supplies is one issue, their customer service in this regard is a separate issue that potential customers should surely consider. IF you don't want to go through the same frustration we are going through, it's best to avoid this store then.
Hi Jess, Would it be possible to contact you directly? We never like leaving issues unresolved or undealt with and would love to discuss further. Please send an email to firstname.lastname@example.org and I will look into the issue personally, as I cannot find any information in the system with the google name provided. I look forward to hearing from you. -R
2 months ago
I would rate the product selection well, product knowledge well, pricing fairly competitive and installers fast and knowledgeable; however, my overall experience (mainly due to lack of communication from the salesman) was rather frustrating. I had an issue with a short carpet length being ordered causing, me to take more time off work to be home for the installers, and poor communication with trying to schedule the work to be finished. In the end, Rick, the store owner was able to help me out and resolve everything.
Thank you for the honest feedback. We take all feedback seriously and allows us to work in the areas that are lacking. We appreciate your time.
3 months ago
Our experience with BFC Flooring Design Centre was excellent! We had very good design advice from Rebecca and Dean, who helped us make the right choice for our hardwood floor. The large selection of flooring choices was daunting, but Rebecca and Dean really gave us good advice and made our selection easier. Installation was handled by Max and Alex, who were very good at their job! We are very happy with the final look of our rooms! Thank you to everyone one at BFC for making our hardwood floors a reality.
4 months ago
Great service! We used Rebecca and Ryan at BFC for our basement carpet install. They were very helpful and walked us through the pros and cons of each brand and underlay. Installation was speedy and thorough. Would recommend BFC to anyone.
8 months ago
Ed showed up promptly & stretched our 12 year old carpet back to its original form while repairing a portion. He spent 4 hours patiently ensuring that the repair was invisible. Thanks to Len, too, who made arrangements quickly & responsibly for the job. Service like this ensures that we use BFC for tile & carpet from now on.
10 months ago
Great selection and awesome variety of goods. Excellent service
11 months ago
Not sure if they want business. We went there over a week ago to look at carpet and had to wait 15-20 min to get help. Then we booked for the measurement, Lance who was supposed to come out to measure didn't even show up, so I had to call the store a couple of times in order to find out what was going on. He called back and said he called and left me a message and didn't hear back so he wasn't coming. I didn't get no call or didn't have no voice mails I even had voice to text and there was nothing. He said it was his day off and doing me a favour, but not once had he mentioned that before. I also had taken a couple of hours of work to come down and was wondering if he could still come down. He said no he was busy and hung up. I called and left a message for the manager and heard back from Rick, he was great and got someone else to come down on monday. She was early and patient as we couldn't get into the place this time as the tenant was sick and sleeping. I gave her the measurements that was used by the previous person who had measured. She said she would use that to give me an estimate and I would hear back the later during the day. I waited a day and then called the next Day, she said she was busy and would send it withing the hour. Still haven't received anything. I went to Carpet Superstore, was greeted right away, picked a carpet in 15 min and have the guy coming down today to measure. What a difference in service. I would definitely not recommend BFC.
Builders Floor Centre was amazing to deal with. Salesman Lance patiently helped us choose flooring for our kitchen while offering knowledge and expertise along the way. He sent us home with several samples and personally came out to measure the space. Installer Anthony and his team were professional and respectful of our time, our project, and our home, and did an exceptional job of laying the tile. They even came back after a couple of weeks for a small repair job (we chipped a couple of tiles), and were just as respectful then. I would recommend BFC to anyone looking at having new flooring put in their home.
Very poor customer service. Quote received was unprofessional.
Hi Karen, I am sorry to hear about your negative experience. Our goal is to always provide our customers with a quality experience in a professional manner. Please contact us at email@example.com. We would like to learn more about the unprofessional quote and customer service that you received so that we can prevent your unfortunate experience from happening in the future. Thank you.
I got excellent service in the showroom from a knowledgeable and experienced staff member who made good suggestions and came out promptly to take measurements. The installers did excellent work as well and made sheet vinyl on a bumpy basement floor look great--very nice attention to details. Andrea
Can't say enough about BFC. We were on a strict deadline to get our basement carpet installed before our second baby was born. Rebecca & Ryan were so helpful when picking out our carpet and explaining all the benefits of waterproof underlay. They not only were able to get our carpet installed before baby was here but they had the entire project completed within a week and a half. Every time we have guests stay downstairs they rave about how soft our floors are!
I am 100% pleased with my new laminate planks in kitchen and dining room. I was impressed by the personal service, quick installation and the fair price. Cost was same as Costco quote but without the middleman or long wait for installation. Builders Floor Center has full planks you can take home to see what they look in your space, Rebecca my sales person even dropped off more to my home when I changed my color choice. Costco has little 6 inch squares for samples which makes it almost impossible to tell what the room would look like. BFC is professional, courteous and has experienced installers. I was referred by a friend who was a floor installer for many years, he looked at the job after and was impressed as well. All I can say is I couldn't be happier with my new floors and I would definitely refer BFC and I would use them again. - Lorraine
From a builders point of view service, price and commitment to our customers has never wavered. It is a great company to be associated with.
2 years ago
I have worked with BFC on multiple projects and have always had an amazing experience. Staff are professional, knowledgeable, and friendly. The product selection and quality is unmatched in Edmonton.
2 years ago
I had the pleasure of working with Lance Hruschak for our new home construction. Lance was engaged, attentive and honest throughout the whole project. The installers were a pleasure to have on site, and their work is the best I have seen. I would definitely recommend BFC.
2 years ago
3 years ago
Bad experience with customer service. I would agree with most of the comments on here. Its almost as if they are doing you a favor by selling stuff to you. Walked in to the store, spent almost 20 minutes looking around, nobody had the time to speak with us so we walked right out. I sometimes wonder how such establishments stay in business. But its all a matter of alliances and contracts. They have contracts with builders and the builders don't give customers any choice except to go with their preferred contractor so they have to go there regardless of the level of customer service. Its sort of you scratch my back I scratch your back type of thing. Almost all businesses are like that here. If they businesses were to cater to individual customers on their own, the types of BFC would be out of business a long time ago. I would not recommend this store to anyone.
3 years ago
We are truly disappointed at the poor experience you describe regarding your last visit. Our folks do their best to address all of our customers. However, there are times when the customers outnumber our sales staff. We will be reviewing how to respond to those difficult situations with our employees at our next sales meeting. It is recommended that customers schedule an appointment if they require an in-depth consultation or are working with any home builder or contractor. If you feel that there is a way to rectify this situation, please feel free to contact us at 780-437-5750 or firstname.lastname@example.org. Thank you.
3 years ago
We are very impressed with BFC. The staff’s product knowledge is exceptional and the overall service has been excellent. The product selection at BFC is extensive and very relevant for today’s client. We will most certainly be using BFC on our next project.
3 years ago
Our experience with BFC flooring and more specifically, Rebecca, was fantastic. They gave us a great price and worked within our needs to provide the best product for our space. We'll definitely be recommending them to our friends and family.
3 years ago
4 years ago
Poor service almost have to beg someone to try to sell you something. Pricing is also way out to lunch was quoted 40 percent less for the exact same flooring, part number matched at the store across the parking lot. The only they have going for them is a good selection of samples to view.
4 years ago
We purchased some laminate from BFC and ask the sale guy about returns ,as we live over an hour from Edmonton we did not want to be short. He informed us we had 30 days for date of order, so great, however, when we had 6 boxes to return we were then informed that we had to pay a 35% restocking charge. We were not impressed we felt lied to by omission! why were we not told about this charge when we asked about returns?? Needless to say with that kind of business practice we will not buy there again and would not recommend them to others.
4 years ago
BFC Flooring is our preferred supplier for our builds. The selection and professionalism is unmatched. -Timber Block Log Homes
4 years ago
Absolutely useless. Front desk won't help. She is too busy on her Facebook. Staff does not know any of the pricing and does not know their travel costs and if they apply. Do not waste your time here. Go somewhere else.
4 years ago
Business Customer Service
Hi Amanda. We are very distressed that you had this experience at our store. We have looked into your comment and have coached our employee. It has been explained that this behavior is inappropriate and we will endeavour not to allow it to occur in the future. We are perplexed as to your frustration over the pricing issue, as all our carpets should be priced and pricing books are available to staff for referencing hardwood, tile prices, etc. Again, we will discuss this at our next monthly staff meeting as to why this occurred. Please contact us if you'd wish to discuss this further.
5 years ago
With all the renos we've been doing, new carpet had to be put in on the entire upstairs and the stairway. After shopping around and getting a few quotes, we realized that the same carpet is going to cost roughly the same amount at any place you go. As for pricing, one place isn't going to be much better than the next, so it comes down to how good the contractor is who does the installation. The carpet is what it is, but how it is installed can make all the difference. We finally decided on BFC because they gave us solid dates for installation and a solid guarantee that we would be satisfied with how the work was done. In the end, we were quite happy with the installation. Our complicated staricase looked fine (that was our biggest concern) and the worker did a nice job of cleaning up after he was done - a two day job. What I can't believe is that this guy did the entire job by himself(!?!?). I wasn't home, so I didn't see how he hauled those giant rolls of carpet up a flight of stairs, and hauled the old stuff down...all by himself! It's been about a month since the installation and so far, it's all holdling together and looks great.
5 years ago
The best flooring center in edmonton by far
6 years ago
6 years ago
7 years ago
BFC has a very nice showroom, but we should have known from the beginning that the service would be poor. The salesman on the floor seemed annoyed at having to help us find the tile we were looking for. Then, after the floor was installed(an engineered hardwood), a small section popped up almost immediately. Instead of standing by their work, BFC has given us the run-around, promising to send someone out, then never calling back. This has gone on for months. Even the president of the company ended a call by promising to call back, though he never did. If the president of the company doesn't take a complaint seriously, who will? I don't recommend anyone use them if they can avoid it. Customer service is deifnitely not a priority for them.