CARPET, TILE & FLOORING DEPOT
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Once they get your order and credit card info the customer service goes out the window. �Employees promise to call you back with information before they leave work for 2 days but they don't and then you are scrambling to find out information from other sales people, they forget part of your order and say "oops I forgot what color you wanted but didn't think about calling or emailing you to find out."
7 months ago
Disorganized and incompetent. �The sales guy (Nathan) was also rude. 1st Trip- Ordered laminate flooring and stair noses. �Sales guy orders the wrong (cheaper) stair noses. �We go back in to renegotiate a discount since our contractor had already picked up and installed material. �So far, no big deal. 2nd Trip- Ordered 7 boxes additional flooring to complete project, once I bring it home, one box is defective. �We have to call and get a replacement. 3rd Trip- Go to pick up the replacement box for the defective box. �It's the wrong material. �We have to call and ask them to replace again 4th Trip- Go to pick up my one replacement again, the sales rep ordered an entire 7 boxes from the original invoice. �I call to ask wtf is going on. �Nathan says "he doesn't have time for this" and hangs up on me. �I likely wouldn't have written this review if he hadn't done that. All of this while having to constantly reschedule contractors due to this company's inability to get an order right. �If you care at all about your project's timeline, I'd recommend looking elsewhere.
Nathan went above and beyond to help me with my hardwood, carpet and tile selections during my recent remodel. His product knowledge and quest to find the perfect materials for me were spot on. He listened to what I wanted, factored in my day-to-day living (major wear-and-tear from very active children and large dogs) and recommended products that would perform better than the original selections I had made all at a lower cost. The prices I received were WAY better than any other location I worked with during my quoting and estimating process too. His team did fantastic work on the installation; they were professional, courteous, and showed up on time. The other key factor during the remodel for me was when materials were needed more quickly, Nathan expedited the delivery for me to avoid any delays in progress. Five stars for every step of the process in working with this store! I will continue to work with them exclusively as they've earned my respect and loyalty.
Nathan is great. �Overall, all my purchases went well. �Here are the details: 1. I shopped about 15 stores in San Diego for tile. �Carpet, Tile and Flooring Depot was able to beat or match prices. �They have access to more tiles than are on display, so ask Nathan if he can get something. 2. �I had CTFD install tile I bought at a big box retailer. �I asked and Nathan agreed for a 7 day install. �They took about 3 extra days, but it was worth it since they did a high quality job, making sure the 6"x24" tiles were laid evenly. �They were neat too. 3. �They sold and installed for me a quartz countertop. �Great price. �Quick turnaround. �Good craftsmanship overall. �The installer put a large scrape in my cabinet, but Nathan sent someone out to repair it and now it looks fine. �Also, they had to make four seams, 2 on back and 2 on front of sink. �This was to avoid me having to buy an additional slab. �Good planning. �I thought 2 of the 4 seams could be "cleaned up" so they sent someone to do that. �Now it's good. �I asked for some "scraps" for a ledge in shower and they did that for me. 4. �A accident happened while I was picking up tile, but the owner quickly accepted responsibility and "made me good". �Accidents happen, but it's how a company handles them that makes a difference. � 5. �Nathan is practically a one man show at the Morena location, but every time I stopped by unannounced, he found time for me. �Because he is so popular, he couldn't always return my calls as soon as I would have liked, but behind the scene, he was working for me. �He even delivered tile to my site on a late Friday. �He goes the extra mile. These are good people to do business with. �Mike
I have worked with Nathan for many years now. I have done 3 remodels with his help. He's been professional helpful and knowledgeable and it's made me feel less stress �through all my remodel project. I �do I miss having the store in Mission Gorge �but I followed Nathan to New location and continue using him on all my projects. They have good show room and great prices.
We needed a complete kitchen remodel after some major water damage. �We had tile floor installed, new cabinets installed and granite countertops. �Our new kitchen looks amazing! �We used contractors through Carpet Tile and Flooring Depot and everyone who came (several different people for the various jobs) were all fast, thorough, knowledgable. �The salesman, Alfonso, and foreman Tony got me exactly what I wanted and listened to all of my requests. �I am so very pleased with the service provided and especially with the outcome of my amazing and gorgeous new kitchen. �Thank you so much!
My experience was terrible! They were unorganized and did bad work. Stay far, far away!
3 years ago
Great place to find great deals for any type of hard surfaces floor installation. Also has a great selection of granite counter tops and cabinets.
3 years ago
10 months ago
Thank you for your review. I would like to take this moment to see if there is any way we can make your experience better? We have been making many changes to try to better serve our customers. Please call us at (619)275-3555.
4 years ago
They are good at selling cabinets but when they order the wrong size they tell you to pack sand will not help tell you to order new cabinets and pay for them yourself
4 years ago
Peculiar, strange, mystifying: when you see the inconsistencies in the reviews of this business. Morena is one of the prime areas for remodeling in San Diego, so there �is lots of competition. However, from this store I never got a call back, after the very nice guy Eli came to our �house to measure the floors. I even made a special trip to the store a few days later and spoke with the mgr. I would be very skeptical that these folks can do what they say they will, and keep to their schedule.
4 years ago
Ricardo Carrizales--what an OUTSTANDING manager he is. He really went out of his way to ensure that my fianc� and I were satisfied with the carpet we chose and with your service. Ricardo's professionalism and sincere, helpful attitude really made an impression on us. We initially were dissatisfied with the color of the carpet we picked, but after letting Ricardo know this, he quickly got to the bottom of the situation and exceeded our expectations in finding a solution. I will always go to Pro Flooring first for my flooring needs going forward because of the way Ricardo was able to take care of us and ensure our satisfaction. I would definately refer anyone else I know that needs new carpet and/or flooring to Pro Flooring. Ricardo has made a lifetime customer out of me!
4 years ago
Absolutely atrocious customer service. Material didn't arrive even close to the original date. The staff didnt seem to care about us at all and had no problem being very rude to us. Also, when THEY made mistakes in the order they had no interest in trying to make it right and just said too bad. Just an awful store take your money somewhere else
4 years ago
I had engineered wood installed in my kitchen, which turned out fine. I had them back for the living room and the nightmare started. Boards buckling, scratches on the floor, drywall torn where baseboards were reinstalled. AND MY DEBIT CARD WAS CHARGED WITHOUT MY PERMISSION. Then they wouldn't reverse the charge and I had to dispute it with my bank. �They don't return calls, stick to schedules,or produce paperwork. I called them back to finish the job and a month later the boards are buckling again. � If you're thinking about it, don't do it!
5 years ago
Pro flooring sold and installed carpet at my home. �Initially friendly staff. �Installation very poor. �Seams in illogical location. �They agreed and reinstalled a section. �Then to finish the project seam place in an even more illogical location. �I objected. �The owner said "you signed the seam location." �Which I did. �I told them I would pay for the carpet section to be redone with better placement of seam. �In the meantime I visited the shop, had the seam drawing pulled, and I was correct about the seams. �Bottom line the owner of the company was lying to me throughout the project apparently to save the company money at the expense to the customer. �In addition poor technical job.
5 years ago
I'll start by saying I did not use them when looking to have carpet installed. � First, you have to check out or pay for samples, which is the only place of 4-5 I went to that made me do this. �I checked out a sample on a Tuesday and brought it back the following Monday, looking to book a free estimate and purchase through them. There were two people in te store (one appeared to be a manager of sorts and was on the phone the whole time), who helped me set up my appointment. �The manager said it would be on Wednesday between 10-11am and they would call when on their way. The other person filled out some paperwork and took down all my information. �When I asked when they would be able to install, the manager told me the next day after the estimate. At 1045 on Wednesday having no one call or show up for the estimate, I called the office and no one had any record of my appointment. �Someone then came out and measured. �I again had to give them all my information, as they had no record of me. When I had not heard from then by the next afternoon, I called their office and they said the person was done with the estimjate and would call me back that day. �No call. �I called again Friday. �The one who did my estimate was not there so they radioed him and assured me he would call me back first thing when he returned ot the office. �No call again. �I finally received a call with an estimate Saturday morning. Again, I did not end up going with this company as they wre completely unorganized and did not appear to want my business.
7 years ago
I recently bought flooring from the Pro Flooring Center on Fairmount Ave, and here is my experience � The sales person talked me into buying more flooring than I wanted, saying that there would be a significant charge (up to $100) to bring the wood flooring down from LA to San Diego if I needed just a few more boxes. �As a result, I have 5 boxes too many of flooring, which they will now not take back. � When I bought underlayment, I told Nathan that I needed the least expensive stuff...that I was over my budget. �He pulled out underlayment at .34 per sq/foot and GUARANTEED me that it was the least expensive underlayment I could buy. �I then went to Home Depot, and found underlayment for .25 s/ft. �I told him I wanted to bring it back, and asked if there would be a restocking fee, he said no restocking fee, since he just puts it back on the shelf unopened, but he asked me to research different underlayments and find out why the stuff he sold me is so much better, before I return it. �My flooring guys said that the underlayment was not any better than the stuff at HD, and said return it for the difference.....but I left three unreturned messages for Nathan, and finally I had to just have my flooring guys lay the stuff I already bought, since they couldn't wait any longer. � I did have one unopened roll left over, which I took back to the store...Nathan charged me a 25% restocking fee to put it back on the shelf!!! �I said "But you told me there wasn't a restocking fee on this item", he said "That was before, when you had just bought it....now there's a restocking fee". �Then Nathan told me that I was not entitled to have my tax returned, because they already paid it. �Have you ever made a return and been told that you are not entitled to the tax that you paid on that item? �This is illegal....go ahead, call the Attorney General's office and check....I did. �Tax must be returned. �So, I called and argued with them about the illegality of the whole thing, and they said that they'll credit me for the tax if I want to drive all the way back.....they won't do it over the phone. � Seriously....I used to use this place back when there was some Australian guy working there, and I bought carpet for another home, and had friends buy carpet from them. �There are all new people there now, and they are not the honest businessmen they used to be. �I would never recommend them again. �I am taking responsibility for the 5 boxes of wood flooring they now won't take back, since it took me more than 30 days to lay the floor, and it's my fault for being talked into buying too much. �The restocking fee and the tax fee were such small amounts, but it's the principal that really bothers me. �Especially that part about them not having to return tax. � I just feel like they're crooked now. � BE CAREFUL when you buy from them, and READ THE SMALL PRINT!!!! �Even if they verbally tell you something different.