GOODRICH FLOOR COVER
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
It's kind of pricey
2 months ago
I’ve gone in three time to look at flooring and talk to someone and no one is in site. I spent almost a half hour in there and still had no one come out to help me. There were cars in the parking lot. The last time the girl in office just sat on her phone and never came out. I’m guessing they do t. Red my business.
2 months ago
We apologize for your experience. There are certain days of the week that much of our staff is out at job sites .We typically do not have a receptionist on Friday's but we usually have a sign up and bell to ring to help us know a customer is here. We also have construction going on and the workers are parking in our lot. In the future, if regular sales staff is out of the office we have asked employees that are working in back offices to check showroom more frequently. Our goal is personalized service for every customer, obviously we fell short in your case. We appreciate your feedback.
I have been doing remodels for a long time and I've never had such a horrible experience with a trade contractor. From poor customer service from the moment I walked in the door, to lack of communication, they had to come back to the my house three times to finish the job and I had to call every time to find out when they were coming back let alone if they were coming back. I am disappointed.
We’re very sorry to hear about your experience. We truly do appreciate your feedback and would like you to know that we have taken steps to ensure better service for all of our customers moving forward. An example of this is that we are now sending representatives out to confirm measurements for all jobs we install in order to ensure that enough materials are ordered for them to finish in one visit. We always strive to have each customer have a great experience and apologize for missing the mark with you. Please feel free to contact us if you have additional concerns.
2 years ago
2 years ago
Great people to work with and we love our flooring. Thanks!
2 years ago
We just had Adam from Goodrich at our house to fix some squeaky floor boards that have been driving us crazy for a year. He sent us a text in advance to let us know he was on his way, was super nice and helpful and fixed the problem in about 5 minutes. The squeak, by the way was not his problem at all - he installed the floors over a year ago and they look amazing - the squeak was from the crew that framed the house, but Adam still came in and took care of it for us. Highly recommend Adam and Goodrich Floor Coverings!
3 years ago
It is refreshing to have confidence in a contractor to give the attention to detail needed in any project. Goodrich floor coverings employees were pomp and professional in doing my project and the owners were extremely knowledgeable and gave sound advice in the needs of my home.
I would like to thank the Goodrich team for yet another great job completed at my home .. I had the same service and quality that I received before . They really go out of their way to satisfy their customers.
5 years ago
6 years ago
7 years ago
My wife and I found our hardwood floor here at almost half the price of the same thing at RC Willey. We visited at least a dozen flooring stores, and this one beat every one of them on price: both material cost and installation. Since we decided to do self installation, they offered to let us borrow their equipment. Not only that, they dropped off our flooring to our house. Who knows how long they can afford to do this, but right now their customer service is unreal, and prices can't be beat. Go here first before shopping around so you can see the difference yourself. It will save you a lot of time in the long run