HURRICANE FLOOR COVERING & DESIGN
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Hurricane Floorcovering and Design
145 Midland Trl, Hurricane, WV 25526-1408
304-562-0663
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
3.0
Jeanette T.
last year
I'm new to the area and got recommendations of what company to use for my project. I got my master bedroom re-carpeted due to a flood so I worked through my Homeowners Insurance to complete it. I had Hurricane Floor Company come do an estimate for me and they told me they'd call me. After coming out to measure, days went by before I finally called him to get the estimate. He had trouble remembering what project, the address, and who I was. I still hadn't come down to pick out samples, so I did that and let him know what I was wanting. He said he'd send it to me by the next day. Days went by and I hadn't heard from him so I called him back. He hadn't worked on it but said he would send it right over. A weekend passed and I called back asking for the estimate. Finally, he sent it over and I was able to order the carpet. I was told it would take three weeks to get so I marked my calendar because communication hadn't been great so I expected having to follow up. Three weeks passed and I even let it go into week four when finally I had to call them. When I called, they were able to do the project the next day (which means, they had the carpet and hadn't called to make an install appointment). They came the next day while I was at work, did a great job, but I never heard another thing. No "we've completed the work" or "thank you for your business" ...nothing.The product was great but the service didn't exist. They received over $2100 for this project and not a single "Thank you for your business."They can certainly do whatever project you're wanting and the quality of work is there, but you will absolutely have to drive the project, communication and get no "thank you" in the process. Just know that going in.
5.0
Rich M.
last year
Went for a estimate and look for carpeting. Very friendly staff and very helpful with helping me choose my selection and padding. Would definitely recommend
5.0
Carlos J.
last year
5.0
Derrick W.
3 years ago
5.0
Sarah D.
3 years ago
Great customer service from order to install. Great workers on install as well. Thank you!!
Hurricane D.
3 years ago
Thank you Sarah.
5.0
arkan g.
3 years ago
5.0
Stephanie S.
3 years ago
They helped us pick the right carpet for our budget . Great installers and looks beautiful!
5.0
Geof H.
3 years ago
Very clean, skilled and professional
5.0
Rebecca E.
4 years ago
competent, intelligent installers!
Hurricane D.
4 years ago
Thank you so much ❤️
5.0
Mike R.
4 years ago
Best place to get floor covering nice friendly people
5.0
Christy R.
4 years ago
Loved the people who work there..Professional, friendly and quality work with great prices..I would recommend them to everyone...
3.0
Danny S.
5 years ago
1.0
Robin R.
5 years ago
The staff was great but I will never again deal with Keith he does not care about his customers and he acts put out. It took over 8 weeks to get a same entryway completely. I will never recommend them. Just a side note we had them replace our carpet and kitchen floor so this was not the first time that I used them we had issues the first time with them having to come back. Keith attitude was bad then. Lesson learned.
5.0
Scott C.
5 years ago
Recently had hardwood flooring and tile installed in our house. The crew from Hurricane Flooring Covering & Design did extremely good work. Very efficient. Keith and Barb in the office were also excellent to work with. All-in-all we are happy we went with a local business that did such quality work as opposed to one of the big box stores.
5.0
Nick S.
5 years ago
Excellent selection and service
5.0
harold m.
5 years ago
Great store, used twice very happy
1.0
Woodsman
5 years ago
Stopped in for new carpet guy said they would need to pull measurements.so gave them my phone number so they could contact me set up an appointment to take measurements never heard a thing so much for trying to support local business
5.0
Doug D.
5 years ago
3.0
d R.
5 years ago
Great overhang for when it rains when out walking
5.0
Roney D.
5 years ago
5.0
Deanne C.
6 years ago
Was very pleased with the staff at the store, the person who came to give us the estimate and the men who installed our carpet. Very high quality business.
5.0
Erica B.
7 years ago
5.0
ebaileydds
7 years ago
I just recently purchased a new home and was looking to replace 5 rooms of carpet. I am a very picky person when it comes to my home and what type of quality goes in it. I looked around the area at a couple of different carpet stores and I was just not impressed. I then came upon Hurricane Floor Covering and Design and decided to give them a try. I first spoke to Barb on the phone who was very very helpful and she didn't make me feel like i was just another client. She told me about their huge show room with plenty of options to choose from. The next day I decided to drop in. I was greeted with a smile with the owner Keith. He was super nice and showed me around explaining in detail what each carpet was like. I had no idea the difference in so many carpets. They even had a carpet that was water proof, which was perfect for my kids! Long story short...I bought 5 rooms of carpet from them and not only was I impressed from the very first impression but the work they did was outstanding. When they were finished everything was cleaned up and even the vacuum was ran! I couldn't believe it! I was so thrilled and happy! would i recommend this shop?? Absolutely! by far best in town! I now know why they were voted BEST IN THE VALLEY! Keith and his team at Hurricane Floor Covering and design is the way to go!
5.0
Sheila H.
7 years ago
1.0
Ethan P.
7 years ago
1.0
Mary S.
7 years ago
Awful. Refuses to finish the job. Ripped off and then didn't even finish.
0.0
Mini M.
7 years ago
I was recommended to buy my carpet from this store from a family member. Said the installer was a good Christian guy. I have not been done so wrong in my life. I am 77 and I have never experienced anything I had to go through with this company. I had to go to another carpet store to finish the job. So sad. Would not recommend.
1.0
K W.
7 years ago
NO WAY WOULD I ever give this place a dime. My mother cried for a week, she is 77.
5.0
Larry38
8 years ago
Outstanding Company
"My wife and I are very pleased with the price, service, and carpet installation provided by this company. Highly recommended. Ten stars out of five."
5.0
myriaha
8 years ago
Excellent job
"They came when they said they would, did a perfect job, and now I have what feels like a brand new home"
5.0
Jeff A.
8 years ago
5.0
Lifeplicity
8 years ago
"Amazing - responsive, thorough, professional"
"Keith and Barb of Hurricane Floor Covering and Design were simply amazing! From the first phone call to the last invoice payment, the entire process was handled with great professionalism. They were super responsive, consultative, thorough and had no problem dealing with me being 3000 miles away with my Mom and other family handling the on-the-ground details there in town. When absolutely no one else will hardly even return calls for home improvement work/services, having people like Keith and Barb to meet your needs is a real pleasure. I just can't say enough about how thrilled we are with them and the results of our carpet and flooring installation (ouch, it's always an expensive process, but they took the sting out of it with their great service!). HIGHLY RECOMMEND THEM AND THEIR SHAW PRODUCTS."
5.0
John T.
8 years ago
True Professional Service
"Mike and Doug arrived in the morning, removed wood work without breaking a piece, installed flooring, replaced wood wook, cleaned up and left that evening. A great job and beautiful replacement."
5.0
Mouse
8 years ago
GREAT Service
GREAT people to deal with and a big selections to choose from..I would recommend anyone to go there..
5.0
jkw1
8 years ago
Great Customer Service
I am a return customer due to the excellent customer service and quality of work.
5.0
WVHilljack
8 years ago
Great customer service. Fast installation.
They helped me decide which carpet was best for my needs. Very friendly and helpful.
5.0
Robin
8 years ago
Great all around.
I couldn't be more pleased with the service and quality that I received with Hurricane Flooring. They were on time and the carpet is gorgeous. They even swept the carpet after they were done. I wouldn't use anyone else for my flooring services and products. Very pleased.
5.0
John D.
8 years ago
First class business---owned and operated by class people.... Congrats to Keith & Cheryl Martin
5.0
Tilly
9 years ago
Completely Satisfied!
This is the second time that I have used Hurricane Flooring and I could not be happier. Barb and Keith in the sales department are friendly and professional and will not try to sell you something that you do not want. I struggled over my decision and they were patient and just assisted me by giving me all my options and time to make the correct choice. Mike and Doug who were the installers did a fantastic job! They ran into some unforeseen issues and figured out the solution and went right to work. Their installation was done to perfection! They cared for the furniture that had to be left in the room and cleaned up completely. I also had no anxiety about leaving them in my home while I was not there. I recommend this company to everyone who is needing flooring. The personal touch (not subcontractors like big box stores use) is worth everything!
5.0
Ron W.
9 years ago
Happy Feet
"Our feet are happy to be walking across our new Shaw Solid Hardwood Oak Floor from Hurricane Floor Covering and Design. I've learned that your typical home owner probably isn't aware of how meticulous a process installing hardwood properly can be. These guys know their job. For the most part we were away from home working while the crew did the installation. They are completely trustworthy. Great installation, beautiful pattern spacing and an overall awesome installation. I would recommend these folks anytime. ~~July 2015~~"
5.0
Bobby
9 years ago
Great service and Great people
"They installed my laminate flooring and my carpet this week and from the time I ordered the flooring until Michael Ray and Greg Smith arrived to install it Keith and Barb were very helpful. So folks if you need carpet go to Hurricane floor covering, they are very good from the time you order it until it is installed."
5.0
Sarah B.
9 years ago
Sarah B.
9 years ago
We just carpeted 3 bedrooms and I must say I am more than pleased with the results. Everyone at the store was helpful, polite, honest and professional. The installers were kind, on time and quick to listen to your wants and acted accordingly. 4 hours after they began I had brand new carpet. I would recommend them a million times over. Definitely no buyers remorse from me!!
5.0
Hurrburger
9 years ago
Excellent workmanship
Installation team was exceptional. Went beyond expectations by crafting a baseboard from left over product instead of merely putting up cove base. Many other extra details nicely taken care of. Thanks so much!
5.0
Shirley
9 years ago
The best service we have
We used them over two years ago they was great their people know what they r doing and it is a very good job
5.0
Burns
9 years ago
Fast and professional.
This is the second job that we have had done. And we are very happy with the results.
5.0
jeanette
9 years ago
Great Service
"I love my new flooring. I have used Hurricane Flooring for a long time. They always do a great job. They do above and beyond if you ask me. Keith, Barbara and Mike the installer are the greatest."
5.0
jkw1
9 years ago
Best customer service in the valley
"I recently bought carpet for several rooms in the house at this store. They provided excellent customer service from the time I walked into the store, through the buying process, and the final installation. I will definitely return for future purchases."
5.0
jaci44
9 years ago
Great Features!
Bought a week ago & Love My Flooring! Very Happy! Looks Great!
5.0
RoseAnn W.
9 years ago
New carpet in my family room and on my steps. Superb quality and service!
Cheryl M.
9 years ago
Thanks RoseAnn Walker
5.0
bjm214
9 years ago
"Great product, excellent service!"
"We visited this local business as an alternative to shopping the big Box stores, and are very glad we did! We found many options, and the store manager gave us lots of ""personal experience"" examples that helped us purchase the best products for our lifestyle (i.e., six big dogs!) and price point. Great personal attention by the owner of the business, and the installation crew was skilled, friendly, and as an added bonus - dog lovers. :) I would recommend this wonderful small business to anyone in our area."