PERFECT FLOORS INC

4.0
|
83 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Perfect Floors 1015 John R Rd, Rochester Hills, MI 48307-3231 248-650-5199 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
83 Reviews

Reviews


5.0
3 days ago Did a good job.
5.0
4 days ago The installers on this project were awesome! Very professional. Very kind. Very clean!! They did a great job! Out of all the contractors working on our project these guys were the only ones that seemed to really take pride in what they were doing. They made sure we were happy with the work they did and went above and beyond to make sure we were satisfied! Thankyou!!!
5.0
6 days ago We are very happy with the results. Thanks.
5.0
6 days ago Courteous employees. Timely plan. Quality merchandise Would not hesitate to the company again
4.0
6 days ago All of the representatives we worked with were very professional and personable. We were particularly pleased with Craig, who handled the sale and Russ, who led the crew that installed the tile and hardwood floor. Craig was very helpful and patient in helping us select the type of flooring that would fit our lifestyle, preferences, and specific needs. He worked with us to schedule a suitable install date, and has been great with follow through on some final "tweaks" that were needed after the majority of the installation was complete. Our floors look great, and I would highly recommend Perfect Floors.
5.0
2 weeks ago The rip out and the installation of our new carpet went well and on schedule. We were very pleased with the work of both teams, especially the installation team which communicated well, were very thorough, and moved furniture and cleaned up well after both days. The only issue was the rip out team apparently did not know that there would be some heavy furniture to move; we had removed all the rest. They did not seem happy with that since it had not been communicated to them. We also had to adjust the quote when an area was not included. Overall, we were very satisfied however.
5.0
3 weeks ago After checking around different places for prices, Perfect Floors was the best price. Had 3 bedrooms, with closets,2 other rooms, living room and staircase carpeted. They did a superb job and even fixed some squeaking on the floors. Took 2 days like I was promised,but I am very pleased with my investment.
4.0
3 weeks ago The new flooring is beautiful. The job took 3 days, not 2, but the installers had to work with several issues - floor corners not square, etc. I would use this business again in the future.
5.0
3 weeks ago Very happy with our new floor and our rep, Tony. The installer, Kelly, was unbelievably professional, efficient, anc cleaned up everything!
5.0
3 weeks ago Brian C was extremely knowledgeable, helpful and patient through our carpet purchase process.
5.0
3 weeks ago Great experience!
2.0
3 weeks ago Many things effected our "experience ". 1. Our salesman wasn't thorough when helping us on what we needed for our installation. 2. The measuring process did not inspect our baseboard and we had to stop installation to get new baseboard. This delayed us for a week. This should have been covered by both the salesman and the measurement person. 3. Although the craftsmanship of the installers was excellent, the work ethic was lacking. The first day on the job, they arrived after 9:00AM; took four breaks and left at 2:30 PM. They, easily, could have finished the job in a day. They, also, missed the baseboard problem the first day (Too busy taking breaks) We will not be returning nor recommending Perfect Floors
1.0
3 weeks ago This customer did not leave a comment.
1.0
3 weeks ago This customer did not leave a comment.
5.0
last month Our wood floors were completed today. Looks amazing. The install team was very professional.
3 weeks ago We thank you for your positive feedback!
5.0
last month We just Finished our basement over 700 sq ft. Brian let us take samples home to match with our cabinets and was always available by phone for any questions. The flooring he recommend was exactly what I described I wanted... waterproof and dog proof :)
5.0
last month Our salesman, Brian, was extremely patient and helpful though the choosing and purchasing process. Our installation was superb and we are overall beyond pleased with Perfect Floors Rochester Hills! Be sure to ask for Brian Colpean when you visit!
5.0
last month Love our waterproof flooring for the basement. They had so many options and colors. Thank you for all your knowledge and help Brian.
5.0
last month We had great service.
4.0
last month Very good installers and a decent price for the floor. Efficient. Wish we could have been reminded of what to put away because of all the dust and debri. Took several days to clean up.
5.0
last month great people to work with.
3.0
last month We are having our floors put in at this time. Our salesman "forgot" to call us about the wood delivery last Friday. Today the installation team came after 9:00 AM and took 4 breaks, leaving at 2:30 PM. Said they would finish tomorrow. We had lunch plans for tomorrow. We were told it was a one day job. The good news was we got a fair price.
3 weeks ago We thank you for your feedback. We are sorry that the salesman forgot to explain about the wood delivery ahead of time. All wood must be delivered for a time of acclimation to the climate in each and every home. We take feedback serious and will make sure to confirm all deliveries from now on.
4.0
last month Salesman Matt was great but installation was slower than anticipated. Didn't expect installers to only work from 10:00 to 4:00
4.0
last month All was good
5.0
last month Bryan just finished installing my carpet and I am very pleased with his work. The carpet looks great and the effort he put in was impressive. It was a big job and he almost completed it in one day. He was here about 13 hours tghe first day and took another hour and a half the next. He was expecting to have more assistance but due to another job not going as planned he only had one assistant for a total of about three hours. I don't think the man took a break, he is a very hard worker! Thanks again Bryan!
5.0
last month This customer did not leave a comment.
2.0
2 months ago Matt in sales is excellent! Unfortunately, I was very disappointed in the installers, the amount of carpet fibers and scraps left in the house was ridiculous. Once the carpet was vacuumed there were three snags in the carpet, if the installers would have cleaned up just a little the snags would have been caught and the fibers cut. This is unexceptable service!
1.0
3 months ago BUYER BEWARE! I have never been treated so dismissively by any company with whom I have chosen to do business. The owner refused to take my call, the general manager threatened to shut down my voice for help in getting restitution from them, and the salesman never got back in touch with me. The work we had them do was a laminate floor over concrete. Their installer did not install the floor as per the manufacturers specifications. When this was called to the attention of the general manager his wrath exploded in my face. He said I did not know what I was talking about and I should be quiet or he would not help us. The help he offered was charging us $800 to do the job again. I suspect the installation would have been no more correct than the first time they did the job. We decided to get the material from them and do the work ourselves. Our opinion is that the material must be 'seconds' as we could barely find enough pieces to complete the job. Like I said BUYER BEWARE!!!!
5.0
3 months ago None
5.0
4 months ago Excellent work and great installers
4.0
4 months ago Installers did a good job, estimator did not give the right timeline for stairs
3.0
4 months ago the order process was a bit messy.
5.0
4 months ago It took a little longer then I would have thought, but it looks great! I recommend you every chance I get!
5.0
4 months ago Excellent installation by Russ and his assistant. Just one snag when they ran out of flooring.
5.0
4 months ago great job
5.0
4 months ago My new engineered wood floor and carpet are beautiful! The installers were fast and did a great job. Thanks, Frank, Bob and Matt!
5.0
4 months ago Wonderful service and the installers were very professional
5.0
4 months ago Had a great experience using Perfect Floors! I worked with Matt who was very helpful and answered all of my many questions . He got everything I wanted done for me. He had my new base boards stained perfectly and worked with me to get the right size/height and style I wanted. Very accommodating. I love my hardwood flooring ! Couldn't be happier !
1.0
5 months ago This customer did not leave a comment.
3 months ago Hi Mike, I am reaching out to you today regarding your recent 1 star review. I've done some research and I don't have any orders placed with your name. Can I please help with your situation? Please advise with details and I will rectify the situation.
5.0
6 months ago It was a great experience
5.0
6 months ago Excellent service starting with explanation of flooring options, selection of the right product, borrowing samples to view at home, and installation by a great 2-man team.
5.0
8 months ago Perfect Floors was great to work with. The owners were very accommodating in terms of scheduling and the installers were very pleasant and extremely hard working. They even fixed a closet door that had been falling off of the hinges for months. Great job. I would use them again.
5.0
8 months ago I thought I was calling Christophers Floorig in Rochester who we have used for many years instead I call perfect floors by mistake. It was no mistake they were very informative about all the different types of wood flooring and Don helped us pick out flooring. We bought oak flooring and it could not have turned out better. I will always return to Perfect Floors for all of our flooring needs...
5.0
8 months ago Recent carpet purchase and installation were great. Sales people down to the installers were pleasant to work with. Installation was completed in 1 day. Installer brought in plenty of help to ensure install was completed on a timely basis. Would highly recommend Perfect Floors to anyone requiring flooring.
5.0
8 months ago I looked at number of flooring companies and Perfect Floors was the most reasonable and helpful.
5.0
9 months ago This customer did not leave a comment.
4.0
9 months ago Experience with Perfect Floors is not yet complete. Carpeting originally picked out was not satisfactory. Currently awaiting installation of 2nd requested carpeting. Will complete another review when this installation is done.
5.0
9 months ago I used Perfect floors to install vinyl plank and carpet to my basement and they did a great job
5.0
9 months ago THE FLOORING GUYS JOHN & ANTHONY WERE EXCELLENT. AT FIRST THEY WERE HESITATE AT DOING THE FLOORING BECAUSE OF THE MEASURER DID NOT EXPLAIN WHERE APPLIANCES WERE. BUT JOHN & ANTHONY WORKED IT OUT AND DID A BEAUTIFUL JOB. IT WAS AN ODDBALL LAUNDRY ROOM AND SHAPE.
5.0
9 months ago Craig at Perfect Floors is the best!!! Perfect Floors has done several projects for us in the past and never any issues
5.0
9 months ago Perfect Floors came to my rescue when I was dealing with a very difficult flooring situation. The salesperson and the installer were wonderful.
5.0
9 months ago We just purchased engineered hardwood flooring from Perfect Floors and were very happy with the entire experience. Brian was always helpful and taking home large samples was so nice. The installation was also wonderful and the floor looks amazing. We would definitely recommend Perfect Floors.
3 weeks ago We thank you for your positive feedback!
3.0
9 months ago Since my first post Perfect Floors did make good on their promise to get my floor installed quickly. Their saving grace- the installer! Jim is fantastic and very professional. If he installs any future floors for me I will go with this company again.
9 months ago Business Owner Jennifer- I am sorry for the delay. It was an honest mistake. We had 2 orders of the exact same flooring - close in color - exact same size going on dates very close to each other. My crews loaded and installed the wrong material. All we can do at this time is apologize and reorder your floor again. We will install it just as soon as we receive it. Thanks
5.0
10 months ago This customer did not leave a comment.
5.0
12 months ago My husband and I were looking for a certain color gray hardwood. We were open to manufactured options as well. From the moment we walked into Perfect Floors (Rochester Hills) we knew this would be a great experience. First and foremost, doesn't matter what you're looking for. Perfect Floors has THE BEST flooring selection with the BEST prices in the area! They also recently expanded into their warehouse and offer tons more...probably hundreds more options. The sales lady was very knowledgeable, very personable and very helpful! She gave us many details on a newer manufactured flooring option (I believe it was Cortec) it is a hot selling floor right now. We decided to go with that because it was the perfect color we were looking for...not to mention the BEST price after looking at five other stores. They came out 1.5 weeks later to install the flooring. It was one guy who was pleasant and did the job all by himself - kept us informed and updated along the way. For 151 square feet, took him approximately 6 hours to rip out carpet and install this flooring in a bedroom. We were FLOORED with the results! The flooring looks incredible in the room and we were very happy with the quality of the installation work. Am looking forward to replacing other flooring in my home so I can go back to Perfect Floors!
4.0
last year "This duo did a very nice job installing a Laminate floor in our bedroom. They were vary quick and cleaned up after the job very nicely. I do have one small suggestion. When they came to a floor register they just cut off a piece of molding, leaving the ends unpainted, and stuck it in front of the register and sticking out a distance. (I'm enclosing some pictures) The last picture in the group is when another company did my kitchen floor, and just cut real close to the register with no molding sticking out. That looks much cleaner."
1.0
last year The sales person hovered the entire time we were looking at carpet and flooring. No privacy to discuss personal preferences with my wife. The pricing was more than ArtVan Flooring for what we were looking for. Lastly the Sales person did not show us any real options for the project we're doing. He showed us exactly one carpet model, one pad, one set of vinyl flooring. No options aside from color/style. VERY DISAPPOINTING.
5.0
last year "The only minor glitch was that the day of the install, our carpet was not in the warehouse and had to be re-ordered and installed several days later. But the job was done to perfection when they installed it."
4.0
last year Tony was great to work with. The floors we received were engineered wood floors. They look great. The issue we had in the beginning was with the contractors Perfect Floors has for installing wood floors. Gaps everywhere, chipped wood placed in visible areas. Only looking to finish as quickly as possible not putting any quality workmanship. Thankfully the issue with the wood floors was resolved. After we pointed out the chipped wood and other loose floors they professionally handled the matter and took care of the problem. A job well done.
5.0
last year This customer did not leave a comment.
5.0
last year We just had beautiful hardwood floors installed throughout our entire house (seven rooms, hallways, and stairs). It was a huge project, but the guys from Perfect Floors were fantastic! From start to finish, the service was courteous and professional, and the end result is beautiful! I finally have the house I've been waiting for. Thank you!
1.0
last year We have had Perfect Floors do our flooring three different times as well as we have ordered two area rugs from them. We were happy with the first install and that was basement carpet. We went back when deciding to replace our family room carpet, which was on slab. Really bad installation job and had to have the guy come back because the carpet was wrinkling and was not tacked down properly. Over a period of it being in that room of about four years, anytime our dogs ran through or we got up off the couch or love seat, it literally would wrinkle. We still decided when looking for our carpet for the living room, hall, and one bedroom to go back, just requested a different installer. The crew consisted of the installer and two assistants. After they left and we started moving stuff back in the rooms, I picked up the carpet remnants they had just tossed to one side to find that the seam was VISIBLY noticeable and it looked absolutely awful and they had also just broken off a piece of new trim we had replaced around the coat closet door. Went round and round with our sales guy (who never seems to be there) as well as the manager. Finally it was decided that the installer could come back out and being that it was multi-flecked carpet, they "trimmed some of the darker pieces out. Now I have noticed that the carpet is lifting at the entry from the living room/hall into our kitchen. Never ever again will I purchase any flooring from this store. We replaced the family room carpet with U.S. Floors vinyl looking wood and went through McLeod's in Bloomfield Hills. FABULOUS sales person and installation.
4 months ago Business Owner JC. - Please call me. My name is John Williams and I am the owner of Perfect Floors. I appreciate your business and want to do everything I can to make all your areas 100%. Thanks
5.0
last year Installed 3 rooms, hall and stairway. They were on time, friendly, cleaned up after themselves and did an excellent job with installation. I would highly recommend them. Pricing was competitive.
1.0
last year Worst service ever. Never got samples ordered. Lost first file, no return calls or follow through. Matt was rude & acted like we were an imposition.
5.0
2 years ago Great place, love their selections and flooring options. Wonderful customer service too!!
5.0
2 years ago Perfect Floors just refinished my hardwoods and then replaced the carpeting in the whole house. My house looks brand new! They did an amazing job - easy to work with, very competitively priced, excellent work. It's unbelievable how good it looks...
5.0
2 years ago I just had my hardwoods refinished, and the guys called me with status all the time prior to arrival. They were very responsive, very timely, and surprisingly neat given the volume of sanding required. When I walked in the house after they finished, I was blown away at how great they looked. Fantastic job, very competitively priced.
5.0
3 years ago Great place with extremely helpful sales people. Wouldn't buy anywhere else.
3 weeks ago Thank you for your feedback!
1.0
3 years ago Never again will I walk into this store. Unsatisfactory service. You can never get them to call you back. I was ready to order $3500 worth of carpeting but they would not give me the time of day. Go somewhere else and spend a little more money. I went to Krauseneck's in Mt Clemens instead. Excellent customer service at both locations.
5.0
3 years ago We had a wonderful experience with Perfect Floors! With Craig's able help and guidance, we ordered a higher-end carpeting for all but two rooms in our home, including the stairs. It's so comfortable to walk on, the color is perfect, and the installation outstanding. The fellows who installed our carpeting were great at their jobs--in addition to installing the carpeting perfectly, they moved furniture out and then back to the correct locations and vacuumed up after each room was completed. Couldn't have asked for any better service than we received from those at Perfect Floors!!!
5.0
3 years ago Love my carpet and installers were great. I already knew what I wanted when I went in and salesperson was supportive of that. Worked to find the carpet I had selected and communicated effectively. The installer, Johnny, did a fabulous job and was very knowledgeable. Even though it was a bit more expensive, it was well worth it for such a big job!
4.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We used Perfect Floors to install hardwood floors to our entire first floor, recarpet our stairs and upper hallway, and to create two area rugs for living room ...
1.0
4 years ago Also had unsatisfactory installation with expensive hardwood. Shady business practices. Installer demanded cash before he'd do any work, no one in sales at the office would take our calls so we had no choice but to pay him on top of what we paid perfect floors. Left a very bad taste in our mouth. Oh and we have brand new hardwood that pops any time you walk on it. Do not recommend.
5.0
4 years ago I don't know where the 2 reviews came from up above but I had a wonderful experience at Perfect Floors. I was told by several friends to go there and they were exactly right on how I was treated. I did shop there price and they ended up saving me close to a thousand dollars. I personally would recomend them to all my friends and family. I worked with Nick and he was very professional and always followed up promptly. They also have the kindest installers, they cleaned up after themselves and made sure I was happy with everything before they left.
5.0
4 years ago This customer did not leave a comment.
2.0
4 years ago I went to Perfect Floors about a month ago. I'm a woman in my mid 30's and went into the store alone. I have been shopping around for wood flooring for my foyer and kitchen for the past 3 months so I am a educated some on woods/prices. I looked through their samples and found one that I liked. I asked the sales associate.."How much is this a square foot" He responded with "a lot" I responded..."ok well how much" He said "a lot" I found this to be very rude. He has no idea who I am, or if I am able to afford "a lot." I found him completely insulting and I will never return or recommend anyone I know to shop there.
2.0
4 years ago I suppose they tried to be helpful, but guided us to wrong choices for rooms with heavy traffic. My biggest complaint: they "measured" each room and we had enough left over carpet to practically re-carpet a half of the room.. All that unnecessary carpet left over WE paid for. I am sure that our home could have been carpeted for much less if the so-called measuring had been accurate. Very, very disappointed. We gave them a very big job and felt cheated as we rolled up the unused carpet and stored it away. Guess we should have complained more, but the complaints probably fell on deaf ears.
1.0
5 years ago This customer did not leave a comment.
1.0
5 years ago Asked if they had anything in my price range to compare with other bids I had, the salesperson laughed and was like we have nothing in that range. Do you want us to glue on some carpet?...what kind of an answer was that to a customer. I will not visit this place again. There are other places who place customer service #1. The customer is always right.
2.0
5 years ago Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk…
2.0
5 years ago Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.\t\nSent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. \t\nWe would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 \t\nStatus of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
2.0
5 years ago Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended. Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.