PERFECT FLOORS INC

4.2
|
191 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Perfect Floors 1015 John R Rd, Rochester Hills, MI 48307-3231 248-650-5199 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
191 Reviews

Reviews


1.0
last week flexible when setting up appointment to have floors put in durring a pandemic. However, for having instalation durring a pandemic, they were not taking proper precautions, as well as did a very shotty job. Finger inch gaps between wall and floor, and you can still see the concrete in several spots.
last week Please reach out to me asap. My name is John Williams -owner and my telephone number is (248)321-3421 cell. We want to service your floor and make it 100%. Thanks
5.0
last week We just had luxury vinyl plank installed in our kitchen, foyer area. So happy with the product, pricing and service from Perfect Floors (and I was getting quotes from many places). The sales person, Tony was so helpful and nice to deal with. The installers were very professional. We had an issue with one part of the floor after they installed, called them and the installer came back that day, resolved the issue, even helped us with something totally unrelated to our flooring. This is the second time I have used Perfect Floors and will 100% use them again for our next flooring project.
last week Thank you so much for your kind review and your continued support. I will let Tony know you are happy. John Williams-owner
1.0
2 weeks ago I would not recommend this flooring company to anyone. Initially they forgot our original appointment. Once that was fixed they sent out a contractor that was 3 hours late, no call, had to find him. Being late pushed the work until 6/7pm that day and not finishing. I then worked out a Sunday with the contractor to finish up because that was his only availability within decent timing but I also had prior commitments so I made it clear I needed him there ON TIME. Again, he was late, not as bad as before, 1 hour late but never called, I had to call him. The first thing he says when he finally gets to the house was, "It was a long night." THEN within the month of finishing the floor, some of the tiles began to separate. I called up and talked to someone who said he would get on finding someone to fix it.........NOTHING. Call back a month later with the same ask but still... NOTHING. Horrible, spending a good amount of money on flooring with below par outcomes then they even overcharged for the material. Luckily we were aware of that. Seek others to finish flooring in your house, save yourself the headache.
last week We are sorry for the poor service and want to make everything right. We scheduled the installer to service the floor Monday Nov 23. Please feel free to reach out to me before or after that date. My name is John Williams -owner and my telephone number is (248)321-3421. Thanks
5.0
2 weeks ago Bryan very helpful & knowledgeable
last week Thank you so much. I will let Bryan know about your kind words. He has been with Perfect Floors since we opened in 1995.
5.0
3 weeks ago We have used flooring from Perfect Floors in several rooms of our home and have been very pleased with the quality of the products and the installation as well.
last week Thanks Todd. We appreciate your kinds words and continued support. John Williams-owner
5.0
3 weeks ago My salesman Brian C. was absolutely amazing. I wanted Luxury Vinyl Plank flooring installed and was overwhelmed by all the choices and different kinds. He helped me narrow it down to exactly what I wanted. He was very patient and helpful. The installation crew was impressive. 3 gentleman who did an excellent job in a timely fashion without any issues and not a trace of a mess left behind. I would go with this entire team every time if I had to do it again. I am beyond pleased and relieved to finally have my dream floors that I’ve been working towards for a long time.
last week Thank you Christina! Brian is wonderful and we are lucky to have him on our team. Call us if you ever need our help - John Williams-owner
5.0
3 weeks ago We had a great experience with PF. We came to them 2 years ago to do our main floors. They were patient with us as we chose our hardwood. 2 years later we came back and finished our top floors. The crew was professional, clean, detailed, and finished quickly! We are so happy with our floors! We’d recommend them and Kevin, who helped us, anytime!
last week Thank you for your kind review and your continued support. I will tell Kevin you are happy. John Williams-owner
5.0
3 weeks ago Perfect Floors,We appreciated the professional work that you did in repairing our carpet. Your promptness, courtesy and neat work was evident. We would recommend your services to any of our friends.Thank you again, Joanne and Bill
last week Thank You Joanne and Bill. We appreciate you taking the time out to write a nice review. Call us if you ever need anything. John Williams-owner
5.0
last month After shopping around and comparing prices, selections available and friends recommendations, all things considered, we were very pleased with Perfect Floors. They were attentive, and very accomodating to our installation date. The installers were courteous and did a very good job.
last week Thank you for your kind words. John Williams-owner
5.0
last month Great service and great carpet again, as usual for Perfect Floors !! Mike, John and their staff are always great. Thanks again Joe M
last week Thank you Joe for your kind words. John Williams-owner
5.0
last month I usually do not write reviews on line but felt the need to for Perfect Floors. I have already recommended them to many friends and family. EXCELLENT company! Kevin was GREAT to work with to pick out the my flooring and carpet! Kelly was AWESOME installer! He did a lot of work in 3 days and it looks absolutely AWESOME!
5.0
last month We couldn’t be happier with our experience working with Perfect Floors! We worked with Brian C. in sales. He was great! He helped us find exactly what we wanted within our budget. His communication throughout the process was amazing too. Brian always responded promptly and was very knowledgeable. He also set us up with an amazingly skilled installer named Jessie. Jessie was very courteous. He flew through our install, asking just the right questions to make sure we got exactly what we wanted. I couldn’t be happier with what he did. Huge thanks to Jessie and Brian!
5.0
last month I love my new carpeting. It is soft, and it brightens our often dark family room. The carpeting harmonizes with the furniture, which was my concern in choosing the color.The installers were courteous, professional, and they cleaned up after their work. I will visit Perfect Floors for my future flooring needs.
5.0
last month Outstanding installers; courteous & skilled!
5.0
last month Delivery was as expected, the installer arrived on time, cleaned up when done, and was done within a half hour (small job). I appreciate that they were able to do a small job first thing in the morning so my whole day was not interrupted.
last month Thanks for sharing your experience Donna! All of our crews try to clean up the job site after they are finished to make sure everyone is left with a clean home. You are welcome back anytime!
5.0
last month Brian C at Rochester Hills did an excellent job of walking us through carpet selections and was always available for questions. Installation was a breeze and the carpet looks fantastic. We are planning to use Perfect Floors again in the future!
last month I am so happy you love the new carpet that we just installed! Brian is part of the family and we take great pride in our work! Please let us know if you ever need anything! …MoreI am so happy you love the new carpet that we just installed! Brian is part of the family and we take great pride in our work! Please let us know if you ever need anything!Thanks!John
5.0
last month Amazing job! From start to finish Perfect Floors kept me informed when coming out to measure and install. They even followed up the next day to make sure I was happy with the job. I will definitely use Perfect Floors again!
last month We really appreciate the kind feedback on your experience! We always try to follow up with everyone after installation to make sure they had a great experience! You are welcome back anytime! …MoreWe really appreciate the kind feedback on your experience! We always try to follow up with everyone after installation to make sure they had a great experience! You are welcome back anytime!Thanks!John Williams
5.0
2 months ago Very good experience. The guys were neat, polite, and kind. They did a great job, that took several days, moved my furniture with care, put it back carefully, and left the house looking neat, clean and in great shape. All I had to do was set out my knickknacks afterwards.
last month Thanks for the great feedback Marla! We really appreciate your business. Let us know if you ever need anything in the future! …MoreThanks for the great feedback Marla! We really appreciate your business. Let us know if you ever need anything in the future!John Williams
5.0
2 months ago Great experience with Perfect Floors in Rochester Hills. After going to several different stores first and still being totally confused about what I wanted, Nicole guided me to the perfect carpet selection with her expertise and knowledge. I was also totally impressed with the installation by Bob and Luke, with only one seam in the entire three bedroom project in my walk-in closet. I highly recommend this company!
last month Thank you so much for your business Leslie! Buying carpet can be difficult, but we try our best to find everyone find the perfect option! Let us know if you need anything! …MoreThank you so much for your business Leslie! Buying carpet can be difficult, but we try our best to find everyone find the perfect option! Let us know if you need anything!John Williams
5.0
3 months ago Great experience. We looked at going to one of the big box stores but they gave us a bunch of run around on pricing with hidden fees. Perfect Floors was upfront with all of their pricing and provided a quality product, installed beautifully. You get what you pay for and we're glad we paid for great materials and great installers. Couldn't be happier with the results.
3 months ago Thank you so much for sharing your experience James! We are so happy you love the new floors. We always try to be upfront with all of our pricing to make it as easy as possible on all customers! You are welcome to come back anytime! …MoreThank you so much for sharing your experience James! We are so happy you love the new floors. We always try to be upfront with all of our pricing to make it as easy as possible on all customers! You are welcome to come back anytime!Thanks,John Williams
5.0
3 months ago We have used Perfect Floors several times for new carpets. They are the best. One stop shopping. Very professional and their installers are equally friendly and competent. I would highly recommend Perfect Floors to anyone seeking new carpet!,,
3 months ago Thank you Patti for your continued support through the years. We are blessed with customers like you!
3.0
3 months ago They were very friendly but it's much more expensive compared to similar quality flooring at Lumber Liquidators.
5.0
3 months ago My mom recently had a floor installed in her kitchen and laundry room by Perfect Floors. Brian C. in sales addressed all of our concerns and questions in an efficient and friendly manner. The installer did a great job! He was detail orientated with the project. My mom is very pleased with her new floor. I would recommend working with this company.
3 months ago We are so grateful we had the opportunity to help your mom find her new flooring and guide her throughout the process! We are so thankful for your family’s business! You guys are welcome to come back anytime! …MoreWe are so grateful we had the opportunity to help your mom find her new flooring and guide her throughout the process! We are so thankful for your family’s business! You guys are welcome to come back anytime!John Williams
5.0
3 months ago This customer did not leave a comment.
3 months ago Thanks for the 5-star Hope!! We really appreciate your business!
5.0
3 months ago We have some Shaw floors installed in our kitchen and foyer and needed to match the same Shaw floors for our living and dining rooms. Brian Buckner was extremely helpful from the initial phone call, to measuring to subcontracting installation with JMR Floor Covering who had it all done in one-day! All work was done like the names says, perfectly! Perfect Floors is a great and reliable company!!
3 months ago Thank you so much for leaving us your feedback Curt! It was our pleasure to serve you. Please let us know if you have any questions or if you ever need anything! …MoreThank you so much for leaving us your feedback Curt! It was our pleasure to serve you. Please let us know if you have any questions or if you ever need anything!Thanks,John Williams
5.0
3 months ago Beautiful result. I had to match an existing hardwood floor in my home, and no one can see the difference. Installers were friendly and professional.
3 months ago Thank you so much Margaret! Our installers are the best in the industry! Please let us know if you ever need anything! …MoreThank you so much Margaret! Our installers are the best in the industry! Please let us know if you ever need anything!Thanks,John Williams
5.0
3 months ago I have used Perfect Floors for my last two homes, for both carpet and wood. The staff are helpful and friendly and the prices are reasonable.
3 months ago Thank you Julie for sharing your feedback! I am so happy we were able to make you a customer for life! …MoreThank you Julie for sharing your feedback! I am so happy we were able to make you a customer for life!I hope you enjoy the new floors!John Williams
2.0
4 months ago Lacks professionism..expensive
3 months ago Hello Geeta,I am very sorry to hear this! We strive for every customer to have the best …MoreHello Geeta,I am very sorry to hear this! We strive for every customer to have the best experience from their first visit to installation. I would like to know how we could have done better and more feedback on your experience.In terms to pricing, I am unsure what type of flooring you were interested in. We are very competitively priced on the products we carry in our showroom! There are cheaper alternatives in the marketplace, but we do not showcase them simply because they are inferior.If there is anything I can do for you, please give me a call at the showroom and I will make sure you are taken care of!We appreciate any feedback you can give us!John WilliamsOwner of Perfect Floors
5.0
4 months ago Absolutely the best flooring company in the state!! I would recommend them to anyone. I got multiple quotes from companies in the area and they are by far the best priced and best to work with. Ask for Kevin. He is the best salesman I have dealt with. I had an issue with the floors I ordered and he took care of the issue without questions. I couldn't be happier with my floors or the service provided by Kevin.
3 months ago Thank you so much for the positive & kind feedback on your experience! Sometimes problems come up, but we do our best to make sure everything is correct in the end! We really appreciate the business and please reach out to us if you ever …MoreThank you so much for the positive & kind feedback on your experience! Sometimes problems come up, but we do our best to make sure everything is correct in the end! We really appreciate the business and please reach out to us if you ever need anything!Thank You!John Williams
3.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Very happy with the products, support and install. Highly professional personnel at every stage of the process. Brian was awesome to work with.
4 months ago Thank you so much for the great feedback! Let us know if you ever need anything!
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you so much Jeannine!
5.0
4 months ago Great selection of flooring options and very affordable.
4 months ago Thank you Alex! We try to have something for everyone!
5.0
5 months ago Great quality, price, and very professional!! Brian Colpean (sales) and Bob and Luke (installers) were extremely knowledgeable, clean and very pleasant to work with.
4 months ago Thank you so much! Bob & Luke have been with us for a long time and they are a great team!
5.0
5 months ago 5 star service! Brian was great to work with. Floors look fabulous, couldn’t be happier!
4 months ago Thank you Janelle for sharing your great experience! Please let us know if you ever need anything!
5.0
5 months ago We just had our first experience with perfect floors....the best place around to go to ...from walking into the display or show room to the final delivery...everything was GREAT...I'm very pleased and I'm glad I listened to my daughter...she had carpet installed and suggested perfect floors ...I'm extremely pleased
4 months ago Hey Patty! We are so thrilled you decided to give us a shot! We have been at the same location for almost 25 years. We try to provide quality service at great prices to every customer. You are welcome to come back anytime!
1.0
6 months ago This customer did not leave a comment.
3 months ago Dear Ryan,We understand you are with the Sitto family and we are trying to go above and …MoreDear Ryan,We understand you are with the Sitto family and we are trying to go above and beyond to make sure they are happy.We ask that only customers of our store leave us feedback on their experience. I understand you were asked by the Sitto family to leave us a 1-star review, even though we have never had contact with you.Please remove your review since we have never done business with you. We are a local small company and this is not how you do business.John Williams
3.0
6 months ago This customer did not leave a comment.
1.0
6 months ago Very disappointed with this company, not only the person I spoke with was rude He also tried to tell me the company didn’t provided the flooring service I was inquiring about even though it is advertised on their website.I am taking my business somewhere else where they have quality service not only quality product.
6 months ago Hello Gabriela,Please give me a call at your earliest convenience to help me make this right. I …MoreHello Gabriela,Please give me a call at your earliest convenience to help me make this right. I want to insure every customer gets the same attention and respect from our employees. We are a local family owned business and we want every customer to feel like family!I am also extremely sorry for the misunderstanding of our current available services. Due to the current restrictions, there are some services we are not able to perform at this time. If you would like to reach out to me direct, I will do my best to make you happy! We take great pride in providing every customer with only the best service!Thanks for the feedback!John Williams248-650-5199
5.0
7 months ago Excellent service in the showroom. Great selection and pricing. Sales person Brian and installer Jessie took phenomenal care of us. Our family carpet couldn’t look nicer.
7 months ago Thank you Thomas for sharing your experience. That's exactly what we want potential clients to hear!
5.0
8 months ago This customer did not leave a comment.
4 months ago Thank you so much David!
5.0
8 months ago Excellent local, family owned company. The owner John is very hands-on and really cares about his customers. The staff are friendly and professional from the sales reps all the way to the stock guys in the warehouse. Top quality flooring for great prices. I’ll never go anywhere else for flooring!!
4 months ago Thank you so much Brett for the great feedback! We always try to use a hands-on approach with every job to make sure everything goes smoothly. If there is anything I can do in the future for you or your family, please let me know! …MoreThank you so much Brett for the great feedback! We always try to use a hands-on approach with every job to make sure everything goes smoothly. If there is anything I can do in the future for you or your family, please let me know!Thanks,John Williams
5.0
9 months ago We have purchased carpet and kitchen flooring from Perfect Floors in Rochester Hills. All transactions were flawless. Easy to take samples home and carpet samples that needed to be ordered arrived very quickly. Carpet installers were great.
9 months ago Thanks for the kind words Judy!
5.0
10 months ago On time . Clean and professional. One week in and out . Could not ask for a better flooing company!
4 months ago Thank you so much Eli for leaving us your feedback on your experience! You have been a pleasure to work with! Anything we can do, just let us know!
2.0
10 months ago PERFECT FLOORS...My experience was everything but that. From the salesperson to Installation, it was Ok, would not go back.
10 months ago I would like to get involved and help in anyway I can. Call John Williams at 248-650-5199. I am the owner. I did leave you 2 voicemails. Thanks
5.0
10 months ago Highly recommend Mark, he does great work.
4 months ago Thank you so much Mimi! Anything we can do, just let us know!
5.0
10 months ago This customer did not leave a comment.
4 months ago Thank you so much Jeff! It has been a pleasure! We just need to get one of your bump boxes for our showroom :)
5.0
10 months ago This customer did not leave a comment.
4 months ago Thank you Sandy!
5.0
10 months ago This customer did not leave a comment.
4 months ago Thank you William!
5.0
11 months ago 100%We already had quotes from two other companies but were still confused and unsure about the quality of what we selected. Both companies were vague and not willing to educate us or compare their samples with the carpet we were replacing.So this was our third try and we are glad we didn’t settle. Still within our budget, Perfect Floor staff were extremely helpful in comparing quality and prices so we were confident in what we selected. They also explained warranties and how we could be assisted should the carpet wear prematurely as our current one did. The carpet we ended up purchasing from Perfect Floors is so much better than what we almost bought from the first two stores.Installers were polite, professional and left our home absolutely pristine two days in a row. They removed every scrap, which was nice as we expected a pile to be left at the curb. Both men went above and beyond and were pleasant to have in our home. They were respectful and carefully handled our furniture.After a month, our new carpet is noticeably plusher to walk on than our two prior carpets, and we couldn’t be happier with the service! We would definitely buy from here again.
4 months ago Hi Christine, thank you so much for the kind words about our company! We always try to go out of our way to make sure every customer is knowledgeable about the product they selected. Flooring is a big purchase and we want every customer to …MoreHi Christine, thank you so much for the kind words about our company! We always try to go out of our way to make sure every customer is knowledgeable about the product they selected. Flooring is a big purchase and we want every customer to feel 100% comfortable! I’m glad you are loving the new carpet and please let us know if you ever need anything!We appreciate your business!Thanks,John Williams
1.0
11 months ago This customer did not leave a comment.
11 months ago Hello, we do not appreciate your profanity & offensive comment on our page. Please remove the comment “Dirty Sanchez” before we escalate this to Google & take further action. …MoreHello, we do not appreciate your profanity & offensive comment on our page. Please remove the comment “Dirty Sanchez” before we escalate this to Google & take further action.Perfect Floors
5.0
11 months ago Perfect Floors provided us with exceptional service and a great product. They had the best selection of carpeting, were supportive in providing samples and are very knowledgeable. The carpet installation team was on time, courteous, professional and did a great job. Craig the general manager and Jason the installation lead regularly communicated with us, and responded to our calls, e-mails and texts quickly. This aspect was very much appreciated by our family as we had a short period of time to move into our new home and were working with multiple contractors. The team at Perfect Floors made our lives easier by excelling as professionals while other companies we worked with did not. Thank you for the excellent customer service, empathy and commitment to quality. We would highly recommend Perfect Floors to everyone!
4 months ago Hi John,Communication is key in our business! Thank you so much for the kind feedback! …MoreHi John,Communication is key in our business! Thank you so much for the kind feedback! Please let us know if you ever need anything in the future!John
5.0
11 months ago Perfect floors is excellent. Their prices are competitive and they take pride in their work. Brian B. Is an excellent salesman and is very informative. Their install people take great pride in their work and are very flexible in scheduling. Not sure what Sue B's review is all about. Their store is definitely not empty. I don't want in home sales as well. That experience never ends well. Go to Perfect. You won't be disappointed.
5.0
12 months ago This customer did not leave a comment.
4 months ago Hey Jimjam, thank you for the positive feedback!
5.0
12 months ago Mike has helped us get tile and carpeting at good prices for 2 homes now. He went above and beyond. Everyone else is nice and helpful here also. Huge selection of carpet for sure. Greg was a great installer. Couldn't see any seams.
12 months ago to Mike! Have a great holiday season!
5.0
last year This customer did not leave a comment.
4 months ago Hey Paul, thank you for the great review!
5.0
last year We've been using Perfect Floors for over 20 years. Great service, prompt follow up, experienced installers! We've had everything from carpet, area rugs to hardwood in our house. Have referred them several times to family and friends and have always had stellar reports back!
2.0
last year This customer did not leave a comment.
last year Hello Gaby,Can you please reach out to me directly? I am the owner and we are struggling to …MoreHello Gaby,Can you please reach out to me directly? I am the owner and we are struggling to locate you in our system. We thrive to make every customer 100% happy and I would like to make this correct! If there is anything at all I can do, please let me know and I will take care of you personally!Sincerely,John Williams248-650-5199
1.0
last year They aren't really interested in selling anything. Don't really know what they are all about. We originally tried to use their advertised " shop at home" service. Nobody called us back for 3 days so we went to the store. Wandered around an empty store for about 10 minutes before someone asked if they could help us. The salesperson made a half assed effort to help. I felt like we were wasting their time. Went back a second time for more samples and got the same treatment. We were talking a rather large job so it isn't like we were doing just one room. We found another carpet company to use. The salesperson there gave us more information in 15 minutes than we got at 2 trips to Perfect. So we won't bother you anymore "perfect Floors".
5.0
last year There is a reason why their name is Perfect Floors because they are just PERFECT! Our sales representative Nicole did an excellent job going above and beyond with earning our business and getting us the right product for our kitchen remodel. And then it just didn’t stop there....she got us aligned with Frank and the “A team” to do the install. Couldn’t be happier with the the flooring and the install team. Definite customers for life!
last year Thank you so much for sharing your great experience here at Perfect Floors! I will forward your positive feedback to Nicole! We truly appreciate your business! …MoreThank you so much for sharing your great experience here at Perfect Floors! I will forward your positive feedback to Nicole! We truly appreciate your business!Thanks!John Williams
5.0
last year Great community store! Massive showroom with lots of options! Very helpful staff and the installers are great!
5.0
last year Highly recommended! Great service and products. Brian Colpean, Sales Representative, was extremely helpful, he immediately offered several options and delivered carpet on time! The installers were also very professional and knowledgeable. We feel blessed that we run into Perfect Floors and Brian!
4 months ago Hey Oscar, thank yo so much for sharing your great experience! Anything we can do in the future, do not hesitate to reach out to us!
5.0
last year Great selection of flooring. Some very knowledgeable salespeople!
4 months ago Thank you for your your business Michael!
5.0
last year Fantastic customer service! Our salesperson, Brian, was very kind and professional. Treated my husband and I well, and represented Perfect Floors VERY impressively. Turns out my Dad bought carpeting from Perfect Floors too! Kindly, our neighbors mentioned going to Perfect Floors. We finally took their advice, and WOW we're glad we did. Thanks BRIAN! You rock!
4 months ago Thank you so much for sharing your experience Robert! Brian is great!
4.0
last year This customer did not leave a comment.
4 months ago Hello Mohammad, please do not hesitate to reach out to me in the future if you ever need anything!
5.0
last year We had hard wood floors installed in our home last month and were VERY happy with them.The crew at our house were on time, professional and kept me informed on how long the job was going to take. It was a big job with tearing out the old flooring, installing the new flooring and all the molding and I want to personally thank both the crew at our house and Perfect Floors for a great product and great service. Even the guy that delivered and unloaded all the wood to our house (by himself) was great! I have already recommended Perfect Floors to friends and will continue to do so!
4 months ago Hey Diana!Thank you so much for choosing us to install your new hardwood floors! We try …MoreHey Diana!Thank you so much for choosing us to install your new hardwood floors! We try our best to make every customer informed starting with the selection process all the way to the installation! Please reach out to us if you need anything in the future!
5.0
last year These folks helped us choose the perfect floor for house, within our budget constraints. Everyone was very kind and helpful!
last year Thank You Bob for the feedback! We appreciate your business! You’re welcome back anytime!
2.0
last year Salesperson was great. Staff was great. Carpet had to be reordered due to damage, causing a two week delay. Had to reschedule delivery of furniture and other contractors. Installer scuffed the walls and had to be repainted. Offered the installer coffee that he spilled on the carpet and we had to remove the spot the next day. The installer informed us that we had to bring someone in to place molding along the edges next to the wall, so the job is still not done. This was for the basement so I was a little more forgiving, if this had been in the one of the living areas, I would not been very happy, but I still hold the store responsible for their subcontractors.
last year I’m glad we were able to discuss these issues after installation and thank you for brining them to my attention. It is my #1 priority to make every customer 100% satisfied with their new flooring! If you need anything in the future, please reach out to me directly!
5.0
last year Brian and all the people at perfect floors are great. They get the job done and they know time is of the essence. I would highly recommend for best price and customer care.
last year Thank you Ronnie for the kind words! We truly appreciate your business!
5.0
last year We have used Perfect Floors 10 years ago for flooring installment in our living room. We were so impressed with the project that now, 10 years later we went with the company again for our front room. We didn't even obtain another estimate from other companies because we weren't interested. There was a misunderstanding on our part and they were very reasonable and worked with us. The owner is so kind, reasonable, fair and we appreciate him working with us. We absolutely love our floors. We are constantly getting compliments on our front room. What a difference! In a few years, once we save we have another floor project upstairs. We will again, go with Perfect Floors. No need for other quotes. This company does amazing work!! Thanks team at Perfect Floors!
last year We are so happy that you are in love with your new floors! If you need anything in the future, please feel free to reach out to us anytime!
5.0
last year We have worked with them in the past, and decided to work with them again to carpet our basement. Craig was great to deal with and guided us to a good carpet choice for us. The installers were really polite and finished the job one day early. The did a great job and the carpet looks great.
last year We truly appreciate the business Mickey! Our installers take pride in their work and I will be sure to pass the feedback to your installer! Please let us know if there is anything you need in the future!
3.0
last year Excellent selection
5.0
last year We had a great experience with Perfect Floors. Installers interacted with us along the way to make sure we were happy. Wood floods have been in for eight months and they look great.
last year Thank you Bill for sharing your awesome experience with us! Your business is much appreciated here at Perfect Floors!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago carpet macomb Perfect Floors is a neighborhood store with locations in Rochester Hills and South Lyon. Perfect Floors has been open for more than 20 years and continues to thrive because they offer a large inventory of high-quality carpet, laminate, hardwood, and vinyl at affordable prices.
5.0
2 years ago Perfect floors was a wonderful company to work with. From Brian in sales to Ross and his team on installation, they made getting new floors a wonderful experience. I love my new floors
5.0
2 years ago Love the carpet we got from Perfect Floors! It’s so soft and really nice quality!
4.0
2 years ago This customer did not leave a comment.
1.0
2 years ago This customer did not leave a comment.
1.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I had such amazing service here! The staff took their time to make sure I got exactly what I wanted and Brian was so attentive to my families needs! I would highly recommend this location to anyone looking for a high quality, professional flooring job.
5.0
2 years ago Great service from sales help to install. I highly recommend Perfect Floors.
5.0
2 years ago Extremely satisfied. Highly recommend Brian Colpean, he was very professional and did everything possible to ensure all my needs were covered.
5.0
2 years ago Perfect floors helped me every step of the way. They have a huge selection, very helpful staff and the best prices around.
5.0
2 years ago Awesome store, awesome selection and an even better staff! Thanks for the amazing experience! Brian was extremely helpful and had the best pricing and customer service around. A++
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I think they did a wonderful job. Bryan Buckner, our salesperson, was pleasant to deal with - clear communication every step of the way - from picking out materials, cost estimates, setting appointments, and following up. We had our kitchen linoleum and great room carpet removed and replaced with hardwood, which took 4 days to complete. We also replaced the carpet on one flight of stairs, as it was torn up/detached - that only took half a day to complete. John was extremely accommodating. Free of charge, he offered to move up the kitchen cabinets above the fridge a couple of inches to allow room for the added height of the hardwood floor and now the cabinet doors open all the way too (they didn't before, due to obstruction from the fridge door hinges)! He also had good communication during the job. He made sure to tell me about issues or concerns he had along the way and gave me solution choices on what I preferred before he went ahead with it. In one instance of note, I gave the go-ahead to install the hardwood around our existing fireplace tile without t-molding (otherwise we'd have to order more wood), meaning he would have to spend extra attention to cut the wood so it would meet flush with the tile. He did exactly that. That night, my husband expressed that he preferred t-molding there so I called Bryan the next day to ask if it's possible to add t-molding around that tile area after-the-fact. After consulting with John, Bryan let me know that not only will John order more wood and come back to make that happen, but it was free of charge too. Also notable: we own a baby grand piano in the living room. Perfect Floors said they don't move those due to liability reasons, understandably. However, John offered to move it for us. He said he was afraid that if we move the piano ourselves that we'd damage the wood, and he was right. I watched as the guys painstakingly repositioned plywood, plank by plank, beneath the piano to move it and position it exactly where I wanted. Beautiful hardwood remained intact. I greatly appreciated that. Our floors were done in early April. It's now mid-July and I still love it. We often get compliments from visiting friends and family. Now it's just a matter of trying to prevent our toddler from destroying the floors TOO much... and I guess we can never have dogs/cats in the house... we'll see how long that lasts! In conclusion, I definitely recommend Perfect Floors and would do business with them again.
4.0
2 years ago Brian C. patiently worked with us to make a decision on the type, brand and color. Their installers were on time, clean and professional. Very happy with the Coretec Pro Plus Enhanced floor we chose (only time will tell, right?). I would recommend Perfect Floors.
last year Thank you Ron for the kind words! I’m glad my nephew was able to help you in the process! We are a family business and if you need anything in the future, please let us know!
4.0
2 years ago Had been their for vinyl flooring met the sale man schedule a measuring date then Matt was helpful I was pleased with his knowledge of vinyl flooring and plan on returning to set up an install date thanks for having such knowledgeable workers
5.0
3 years ago They will treat you like family! Wide variety of products with a hands-on-approach to making sure you find the right product that fits your lifestyle while working within your budget!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago No issues
1.0
3 years ago This customer did not leave a comment.
last year We can’t seem to find you in our system to reach out to you. Please call me JOHN WILLIAMS (Store Owner) @ 248-650-5199 so we can make it right!
1.0
3 years ago Horrible customer service! Horrible experience!
3 years ago So sorry for the bad service. I want to help. Please call or text me at 248-321-3421 John Williams- owner
5.0
3 years ago I have used Perfect Floors several times for my carpet needs, always dealing with Nicole Pace. Each time, Nicole was attentive to what I wanted and needed and what I could afford, and assembled a package that met all of my criteria. She is very service oriented. I highly recommended Perfect Floors and Nicole.
5.0
3 years ago Great family owned business, friendly staff, and a lot of selection for whatever your needs may be!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Cleaned up the old floor each day. Did professional work and the floor looks great. As the job was coming to an end, they seemed more concerned about packing up than tying up loose ends. Had to sweep out garage after they left. Toilet was not straight and I had to get new fasteners, you'd think if you're going to raise the floor 3/4", you'd know you would need longer fasteners. But as I said before, the floor is beautiful.
5.0
3 years ago We are very pleased with our new carpeting. The installers were very polite. We will return to purchase carpeting in other rooms.
5.0
3 years ago 4.5 stars
1.0
3 years ago We purchased over 500 sq. ft. of Armstrong Alterna premium grouted tile floor from Perfect Floors in South Lyon in late April of 2014. Soon after installation we started seeing grout separation through out the entire floor. We sent letters and made numerous telephone calls requesting warranty work. After an exhausting 3 years of patience, I was forced to file a lawsuit in small claims court where the court did rule in my favor. It’s too bad because we wanted to patronize our local floor company rather than going to the big box stores. Never again.
3 years ago We serviced this customer 100%. We sent an expert out to inspect his job. We also sent the S.Lyon manager. Both agreed the installation was flawless. The customer had dents from dropping things on his floors which we fixed for free. He also had fine line cracks in his grout which we later found out was from improper maintenance. Customer was scrubbing with a toothbrush. We also fixed this at no charge to the customer. Both services were done in good faith. Customer still took us to court to try to get Perfect Floors to reimburse him for an inspection fee he paid to have a 2nd opinion. The judge agreed with Perfect Floors. The customers 2nd opinion also said nothing was wrong. I am the owner of Perfect Floors and my name is John Williams. We always take care of our customers. We service approx. 4000 customers a year and if you look at our BBB record it shows our outstanding service record. My number is 248-650-5199.
5.0
3 years ago Our salesman, Craig Colpean and our installer were fabulous. Thanks for the great work!
5.0
3 years ago I've always had oustanding service from the time I first enter the store through the installation of my floors! I have recommended Perfect Floors many times because of the quality and professionalism!
5.0
3 years ago Mike Williams is awesome and very helpful. Carpet installers did a great job.
5.0
3 years ago Great service! and a great selection of flooring in their showroom!
1.0
3 years ago I find it interesting that while we have had Perfect Floors come and put carpet in 3 times, they won't return our phone calls when we have a problem. We needed them to stretch our carpet and look at a seam that even the OWNER said shouldn't have happened. We have called 5 different times in the last week and have not gotten any response other than "we'll have someone call you". The website says "customers for life".. Well, NOT THIS CUSTOMER.
1.0
3 years ago Very disappointed in your service and your salesman, Tom? Where is my floor molding? You got my $4500, I'm going to Lowe's and get the molding and do the work myself. I will send you a bill for materials and labor. No, I will not praise your store.
1.0
3 years ago Very disappointed in your service and your salesman, Tom? Where is my floor molding? You got my $4500, I'm going to Lowe's and get the molding and o the work myself. I will send you a bill for materials and labor. No, I will not praise your store.
5.0
3 years ago We had new carpet installed in guest room, and it was a great experience from the selection to the installation. Everyone at Perfect Floors was a pleasure to work with, the carpet is beautiful, and the price was great. A PERFECT experience! Thank you so much.
5.0
3 years ago Excellent sales and installation service.
5.0
3 years ago Great service at sales level, and John was great on install! Highly recommended.
3.0
3 years ago The actual work completed was very well done and I love the look of my floors. Communication as to timing of events, length of dry time, odor of polyurethane, etc could have been much improved upon.
5.0
3 years ago Very profeessional
5.0
3 years ago Did a good job.
5.0
3 years ago The installers on this project were awesome! Very professional. Very kind. Very clean!! They did a great job! Out of all the contractors working on our project these guys were the only ones that seemed to really take pride in what they were doing. They made sure we were happy with the work they did and went above and beyond to make sure we were satisfied! Thankyou!!!
5.0
3 years ago We are very happy with the results. Thanks.
5.0
3 years ago Courteous employees. Timely plan. Quality merchandise Would not hesitate to the company again
4.0
3 years ago All of the representatives we worked with were very professional and personable. We were particularly pleased with Craig, who handled the sale and Russ, who led the crew that installed the tile and hardwood floor. Craig was very helpful and patient in helping us select the type of flooring that would fit our lifestyle, preferences, and specific needs. He worked with us to schedule a suitable install date, and has been great with follow through on some final "tweaks" that were needed after the majority of the installation was complete. Our floors look great, and I would highly recommend Perfect Floors.
5.0
3 years ago The rip out and the installation of our new carpet went well and on schedule. We were very pleased with the work of both teams, especially the installation team which communicated well, were very thorough, and moved furniture and cleaned up well after both days. The only issue was the rip out team apparently did not know that there would be some heavy furniture to move; we had removed all the rest. They did not seem happy with that since it had not been communicated to them. We also had to adjust the quote when an area was not included. Overall, we were very satisfied however.
5.0
3 years ago After checking around different places for prices, Perfect Floors was the best price. Had 3 bedrooms, with closets,2 other rooms, living room and staircase carpeted. They did a superb job and even fixed some squeaking on the floors. Took 2 days like I was promised,but I am very pleased with my investment.
4.0
3 years ago The new flooring is beautiful. The job took 3 days, not 2, but the installers had to work with several issues - floor corners not square, etc. I would use this business again in the future.
5.0
3 years ago Very happy with our new floor and our rep, Tony. The installer, Kelly, was unbelievably professional, efficient, anc cleaned up everything!
5.0
3 years ago Brian C was extremely knowledgeable, helpful and patient through our carpet purchase process.
5.0
3 years ago Great experience!
5.0
3 years ago We just Finished our basement over 700 sq ft. Brian let us take samples home to match with our cabinets and was always available by phone for any questions. The flooring he recommend was exactly what I described I wanted... waterproof and dog proof :)
5.0
3 years ago Our salesman, Brian, was extremely patient and helpful though the choosing and purchasing process. Our installation was superb and we are overall beyond pleased with Perfect Floors Rochester Hills! Be sure to ask for Brian Colpean when you visit!
5.0
3 years ago Love our waterproof flooring for the basement. They had so many options and colors. Thank you for all your knowledge and help Brian.
5.0
3 years ago We had great service.
4.0
3 years ago Very good installers and a decent price for the floor. Efficient. Wish we could have been reminded of what to put away because of all the dust and debri. Took several days to clean up.
5.0
3 years ago great people to work with.
3.0
3 years ago We are having our floors put in at this time. Our salesman "forgot" to call us about the wood delivery last Friday. Today the installation team came after 9:00 AM and took 4 breaks, leaving at 2:30 PM. Said they would finish tomorrow. We had lunch plans for tomorrow. We were told it was a one day job. The good news was we got a fair price.
3 years ago We thank you for your feedback. We are sorry that the salesman forgot to explain about the wood delivery ahead of time. All wood must be delivered for a time of acclimation to the climate in each and every home. We take feedback serious and will make sure to confirm all deliveries from now on.
4.0
3 years ago Salesman Matt was great but installation was slower than anticipated. Didn't expect installers to only work from 10:00 to 4:00
4.0
3 years ago All was good
5.0
3 years ago Bryan just finished installing my carpet and I am very pleased with his work. The carpet looks great and the effort he put in was impressive. It was a big job and he almost completed it in one day. He was here about 13 hours tghe first day and took another hour and a half the next. He was expecting to have more assistance but due to another job not going as planned he only had one assistant for a total of about three hours. I don't think the man took a break, he is a very hard worker! Thanks again Bryan!
5.0
3 years ago This customer did not leave a comment.
2.0
4 years ago Matt in sales is excellent! Unfortunately, I was very disappointed in the installers, the amount of carpet fibers and scraps left in the house was ridiculous. Once the carpet was vacuumed there were three snags in the carpet, if the installers would have cleaned up just a little the snags would have been caught and the fibers cut. This is unexceptable service!
1.0
4 years ago BUYER BEWARE! I have never been treated so dismissively by any company with whom I have chosen to do business. The owner refused to take my call, the general manager threatened to shut down my voice for help in getting restitution from them, and the salesman never got back in touch with me. The work we had them do was a laminate floor over concrete. Their installer did not install the floor as per the manufacturers specifications. When this was called to the attention of the general manager his wrath exploded in my face. He said I did not know what I was talking about and I should be quiet or he would not help us. The help he offered was charging us $800 to do the job again. I suspect the installation would have been no more correct than the first time they did the job. We decided to get the material from them and do the work ourselves. Our opinion is that the material must be 'seconds' as we could barely find enough pieces to complete the job. Like I said BUYER BEWARE!!!!
5.0
4 years ago None
5.0
4 years ago Excellent work and great installers
4.0
4 years ago Installers did a good job, estimator did not give the right timeline for stairs
3.0
4 years ago the order process was a bit messy.
5.0
4 years ago It took a little longer then I would have thought, but it looks great! I recommend you every chance I get!
5.0
4 years ago Excellent installation by Russ and his assistant. Just one snag when they ran out of flooring.
5.0
4 years ago great job
5.0
4 years ago My new engineered wood floor and carpet are beautiful! The installers were fast and did a great job. Thanks, Frank, Bob and Matt!
5.0
4 years ago Wonderful service and the installers were very professional
5.0
4 years ago Had a great experience using Perfect Floors! I worked with Matt who was very helpful and answered all of my many questions . He got everything I wanted done for me. He had my new base boards stained perfectly and worked with me to get the right size/height and style I wanted. Very accommodating. I love my hardwood flooring ! Couldn't be happier !
1.0
4 years ago This customer did not leave a comment.
4 years ago Hi Mike, I am reaching out to you today regarding your recent 1 star review. I've done some research and I don't have any orders placed with your name. Can I please help with your situation? Please advise with details and I will rectify the situation.
5.0
4 years ago It was a great experience
5.0
4 years ago Excellent service starting with explanation of flooring options, selection of the right product, borrowing samples to view at home, and installation by a great 2-man team.
5.0
4 years ago Great Service! Perfect Floors was great to work with. The owners were very accommodating in terms of scheduling and the installers were very pleasant and extremely hard working. They even fixed a closet door that had been falling off of the hinges for months. Great job. I would use them again.
5.0
4 years ago Everything went as scheduled I thought I was calling Christophers Floorig in Rochester who we have used for many years instead I call perfect floors by mistake. It was no mistake they were very informative about all the different types of wood flooring and Don helped us pick out flooring. We bought oak flooring and it could not have turned out better. I will always return to Perfect Floors for all of our flooring needs...
5.0
4 years ago Pleasurable Experience Recent carpet purchase and installation were great. Sales people down to the installers were pleasant to work with. Installation was completed in 1 day. Installer brought in plenty of help to ensure install was completed on a timely basis. Would highly recommend Perfect Floors to anyone requiring flooring.
5.0
4 years ago Great service I looked at number of flooring companies and Perfect Floors was the most reasonable and helpful.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago Total Service still in question Experience with Perfect Floors is not yet complete. Carpeting originally picked out was not satisfactory. Currently awaiting installation of 2nd requested carpeting. Will complete another review when this installation is done.
5.0
4 years ago Great Service I used Perfect floors to install vinyl plank and carpet to my basement and they did a great job
5.0
4 years ago "GREAT SERVICE ," THE FLOORING GUYS JOHN & ANTHONY WERE EXCELLENT. AT FIRST THEY WERE HESITATE AT DOING THE FLOORING BECAUSE OF THE MEASURER DID NOT EXPLAIN WHERE APPLIANCES WERE. BUT JOHN & ANTHONY WORKED IT OUT AND DID A BEAUTIFUL JOB. IT WAS AN ODDBALL LAUNDRY ROOM AND SHAPE.
5.0
4 years ago Craig Copland for President!!! Craig at Perfect Floors is the best!!! Perfect Floors has done several projects for us in the past and never any issues
5.0
4 years ago Love My Flooring Perfect Floors came to my rescue when I was dealing with a very difficult flooring situation. The salesperson and the installer were wonderful.
5.0
4 years ago We just purchased engineered hardwood flooring from Perfect Floors and were very happy with the entire experience. Brian was always helpful and taking home large samples was so nice. The installation was also wonderful and the floor looks amazing. We would definitely recommend Perfect Floors.
3 years ago We thank you for your positive feedback!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago My husband and I were looking for a certain color gray hardwood. We were open to manufactured options as well. From the moment we walked into Perfect Floors (Rochester Hills) we knew this would be a great experience. First and foremost, doesn't matter what you're looking for. Perfect Floors has THE BEST flooring selection with the BEST prices in the area! They also recently expanded into their warehouse and offer tons more...probably hundreds more options. The sales lady was very knowledgeable, very personable and very helpful! She gave us many details on a newer manufactured flooring option (I believe it was Cortec) it is a hot selling floor right now. We decided to go with that because it was the perfect color we were looking for...not to mention the BEST price after looking at five other stores. They came out 1.5 weeks later to install the flooring. It was one guy who was pleasant and did the job all by himself - kept us informed and updated along the way. For 151 square feet, took him approximately 6 hours to rip out carpet and install this flooring in a bedroom. We were FLOORED with the results! The flooring looks incredible in the room and we were very happy with the quality of the installation work. Am looking forward to replacing other flooring in my home so I can go back to Perfect Floors!
4.0
5 years ago Very nice job (Just one small note) "This duo did a very nice job installing a Laminate floor in our bedroom. They were vary quick and cleaned up after the job very nicely. I do have one small suggestion. When they came to a floor register they just cut off a piece of molding, leaving the ends unpainted, and stuck it in front of the register and sticking out a distance. (I'm enclosing some pictures) The last picture in the group is when another company did my kitchen floor, and just cut real close to the register with no molding sticking out. That looks much cleaner."
1.0
5 years ago The sales person hovered the entire time we were looking at carpet and flooring. No privacy to discuss personal preferences with my wife. The pricing was more than ArtVan Flooring for what we were looking for. Lastly the Sales person did not show us any real options for the project we're doing. He showed us exactly one carpet model, one pad, one set of vinyl flooring. No options aside from color/style. VERY DISAPPOINTING.
last year I’m so sorry to hear about your unpleasant visit with us. Our team takes great pride in showing every customer a full array of options. Many of whom, are all family! Please call me direct at the store if there is anything I can do for you! I will make sure your taken care of!
5.0
5 years ago Everything happened almost as planned "The only minor glitch was that the day of the install, our carpet was not in the warehouse and had to be re-ordered and installed several days later. But the job was done to perfection when they installed it."
4.0
5 years ago Tony was great to work with. The floors we received were engineered wood floors. They look great. The issue we had in the beginning was with the contractors Perfect Floors has for installing wood floors. Gaps everywhere, chipped wood placed in visible areas. Only looking to finish as quickly as possible not putting any quality workmanship. Thankfully the issue with the wood floors was resolved. After we pointed out the chipped wood and other loose floors they professionally handled the matter and took care of the problem. A job well done.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago We just had beautiful hardwood floors installed throughout our entire house (seven rooms, hallways, and stairs). It was a huge project, but the guys from Perfect Floors were fantastic! From start to finish, the service was courteous and professional, and the end result is beautiful! I finally have the house I've been waiting for. Thank you!
1.0
5 years ago We have had Perfect Floors do our flooring three different times as well as we have ordered two area rugs from them. We were happy with the first install and that was basement carpet. We went back when deciding to replace our family room carpet, which was on slab. Really bad installation job and had to have the guy come back because the carpet was wrinkling and was not tacked down properly. Over a period of it being in that room of about four years, anytime our dogs ran through or we got up off the couch or love seat, it literally would wrinkle. We still decided when looking for our carpet for the living room, hall, and one bedroom to go back, just requested a different installer. The crew consisted of the installer and two assistants. After they left and we started moving stuff back in the rooms, I picked up the carpet remnants they had just tossed to one side to find that the seam was VISIBLY noticeable and it looked absolutely awful and they had also just broken off a piece of new trim we had replaced around the coat closet door. Went round and round with our sales guy (who never seems to be there) as well as the manager. Finally it was decided that the installer could come back out and being that it was multi-flecked carpet, they "trimmed some of the darker pieces out. Now I have noticed that the carpet is lifting at the entry from the living room/hall into our kitchen. Never ever again will I purchase any flooring from this store. We replaced the family room carpet with U.S. Floors vinyl looking wood and went through McLeod's in Bloomfield Hills. FABULOUS sales person and installation.
4 years ago JC. - Please call me. My name is John Williams and I am the owner of Perfect Floors. I appreciate your business and want to do everything I can to make all your areas 100%. Thanks
5.0
5 years ago Installed 3 rooms, hall and stairway. They were on time, friendly, cleaned up after themselves and did an excellent job with installation. I would highly recommend them. Pricing was competitive.
1.0
5 years ago Worst service ever. Never got samples ordered. Lost first file, no return calls or follow through. Matt was rude & acted like we were an imposition.
5.0
5 years ago Great place, love their selections and flooring options. Wonderful customer service too!!
5.0
5 years ago Perfect Floors just refinished my hardwoods and then replaced the carpeting in the whole house. My house looks brand new! They did an amazing job - easy to work with, very competitively priced, excellent work. It's unbelievable how good it looks...
5.0
6 years ago I just had my hardwoods refinished, and the guys called me with status all the time prior to arrival. They were very responsive, very timely, and surprisingly neat given the volume of sanding required. When I walked in the house after they finished, I was blown away at how great they looked. Fantastic job, very competitively priced.
1.0
6 years ago Went in to inquire about a full house recarpeting. Matt was helping but not being very sincere in his help, somewhat blowing me off. Mid sentence he answers a phone call without even a "one second while I get this". If you're going to treat me that way right away you don't need my business. I walked out.
5.0
6 years ago Great place with extremely helpful sales people. Wouldn't buy anywhere else.
3 years ago Thank you for your feedback!
1.0
6 years ago Never again will I walk into this store. Unsatisfactory service. You can never get them to call you back. I was ready to order $3500 worth of carpeting but they would not give me the time of day. Go somewhere else and spend a little more money. I went to Krauseneck's in Mt Clemens instead. Excellent customer service at both locations.
5.0
6 years ago We had a wonderful experience with Perfect Floors! With Craig's able help and guidance, we ordered a higher-end carpeting for all but two rooms in our home, including the stairs. It's so comfortable to walk on, the color is perfect, and the installation outstanding. The fellows who installed our carpeting were great at their jobs--in addition to installing the carpeting perfectly, they moved furniture out and then back to the correct locations and vacuumed up after each room was completed. Couldn't have asked for any better service than we received from those at Perfect Floors!!!
5.0
6 years ago Love my carpet and installers were great. I already knew what I wanted when I went in and salesperson was supportive of that. Worked to find the carpet I had selected and communicated effectively. The installer, Johnny, did a fabulous job and was very knowledgeable. Even though it was a bit more expensive, it was well worth it for such a big job!
4.0
7 years ago This customer did not leave a comment.
5.0
7 years ago We have had perfect floors do all of our carpeting in our houses. We used the Rochester Hills Location, and the customer services is by far the best - we won't go anywhere else!!! These guys work HARD.
1.0
7 years ago Also had unsatisfactory installation with expensive hardwood. Shady business practices. Installer demanded cash before he'd do any work, no one in sales at the office would take our calls so we had no choice but to pay him on top of what we paid perfect floors. Left a very bad taste in our mouth. Oh and we have brand new hardwood that pops any time you walk on it. Do not recommend.
5.0
7 years ago I don't know where the 2 reviews came from up above but I had a wonderful experience at Perfect Floors. I was told by several friends to go there and they were exactly right on how I was treated. I did shop there price and they ended up saving me close to a thousand dollars. I personally would recomend them to all my friends and family. I worked with Nick and he was very professional and always followed up promptly. They also have the kindest installers, they cleaned up after themselves and made sure I was happy with everything before they left.
5.0
7 years ago This customer did not leave a comment.
2.0
7 years ago I went to Perfect Floors about a month ago. I'm a woman in my mid 30's and went into the store alone. I have been shopping around for wood flooring for my foyer and kitchen for the past 3 months so I am a educated some on woods/prices. I looked through their samples and found one that I liked. I asked the sales associate.."How much is this a square foot" He responded with "a lot" I responded..."ok well how much" He said "a lot" I found this to be very rude. He has no idea who I am, or if I am able to afford "a lot." I found him completely insulting and I will never return or recommend anyone I know to shop there.
2.0
7 years ago I suppose they tried to be helpful, but guided us to wrong choices for rooms with heavy traffic. My biggest complaint: they "measured" each room and we had enough left over carpet to practically re-carpet a half of the room.. All that unnecessary carpet left over WE paid for. I am sure that our home could have been carpeted for much less if the so-called measuring had been accurate. Very, very disappointed. We gave them a very big job and felt cheated as we rolled up the unused carpet and stored it away. Guess we should have complained more, but the complaints probably fell on deaf ears.
1.0
8 years ago This customer did not leave a comment.
2.0
9 years ago Easy order, unhappy installation quality Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
2.0
9 years ago Great salesmen, unsatisfactory Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.\t\nSent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. \t\nWe would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 \t\nStatus of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
0.0
9 years ago Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended. Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.