PERFECT FLOORS INC

4.0
|
152 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Perfect Floors 1015 John R Rd, Rochester Hills, MI 48307-3231 248-650-5199 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.0
|
152 Reviews

Reviews


5.0
3 weeks ago This customer did not leave a comment.
5.0
last month We've been using Perfect Floors for over 20 years. Great service, prompt follow up, experienced installers! We've had everything from carpet, area rugs to hardwood in our house. Have referred them several times to family and friends and have always had stellar reports back!
2.0
last month This customer did not leave a comment.
last week Hello Gaby, Can you please reach out to me directly? I am the owner and we are struggling to locate you in our system. We thrive to make every customer 100% happy and I would like to make this correct! If there is anything at all I can do, please let me know and I will take care of you personally! Sincerely, John Williams 248-650-5199
2.0
last month You get what you pay for. We had several quotes and they came in with a good one especially for the oz of carpet. They dropped off samples directly to my house which was very convenient. We picked out the carpet color & type that we wanted and arranged a day for them to come out to install. They came out on the day they said they would so that was a plus. However they failed to clean up the house after they left. It was a total mess. We asked them to come back to finish the job properly but they never did. We had to clean it all up ourselves. When we complained they only gave us a minimal amount off. In addition, our contractor who has been in business for decades questioned the oz of carpet that was actually installed. Unfortunately, there was no way to verify this or not.
1.0
last month They aren't really interested in selling anything. Don't really know what they are all about. We originally tried to use their advertised " shop at home" service. Nobody called us back for 3 days so we went to the store. Wandered around an empty store for about 10 minutes before someone asked if they could help us. The salesperson made a half assed effort to help. I felt like we were wasting their time. Went back a second time for more samples and got the same treatment. We were talking a rather large job so it isn't like we were doing just one room. We found another carpet company to use. The salesperson there gave us more information in 15 minutes than we got at 2 trips to Perfect. So we won't bother you anymore "perfect Floors".
5.0
last month There is a reason why their name is Perfect Floors because they are just PERFECT! Our sales representative Nicole did an excellent job going above and beyond with earning our business and getting us the right product for our kitchen remodel. And then it just didn’t stop there....she got us aligned with Frank and the “A team” to do the install. Couldn’t be happier with the the flooring and the install team. Definite customers for life!
last week Thank you so much for sharing your great experience here at Perfect Floors! I will forward your positive feedback to Nicole! We truly appreciate your business! Thanks! John Williams
5.0
last month Great community store! Massive showroom with lots of options! Very helpful staff and the installers are great!
5.0
2 months ago Highly recommended! Great service and products. Brian Colpean, Sales Representative, was extremely helpful, he immediately offered several options and delivered carpet on time! The installers were also very professional and knowledgeable. We feel blessed that we run into Perfect Floors and Brian!
1.0
2 months ago Awful customer service, did not show up the whole first day that they were scheduled to come to my house did not hear from them till 6 PM to confirm that they were not coming that day. The next day they wanted to leave my brand new carpet out in the misting rain so they could load up my carpet so they could reuse it in a rental somewhere and charge somebody money.And then they wouldn't have to lift it up again because it was too heavy. I told him not to put it outside but they still did. Did a terrible job in my living room pulling the carpet wavy underneath my moldings look like at four-year-old cutting around my fireplace. I ordered my carpet through Costco and this is a company that they sent me to before warrant this company is awful the manager would not even come out and look at what is wrong gouged walls gouged oak moldings. Whatever happened to good customer service?
5.0
5 months ago Great selection of flooring. Some very knowledgeable salespeople!
5.0
5 months ago Fantastic customer service! Our salesperson, Brian, was very kind and professional. Treated my husband and I well, and represented Perfect Floors VERY impressively. Turns out my Dad bought carpeting from Perfect Floors too! Kindly, our neighbors mentioned going to Perfect Floors. We finally took their advice, and WOW we're glad we did. Thanks BRIAN! You rock!
4.0
6 months ago This customer did not leave a comment.
5.0
6 months ago We had hard wood floors installed in our home last month and were VERY happy with them. The crew at our house were on time, professional and kept me informed on how long the job was going to take. It was a big job with tearing out the old flooring, installing the new flooring and all the molding and I want to personally thank both the crew at our house and Perfect Floors for a great product and great service. Even the guy that delivered and unloaded all the wood to our house (by himself) was great! I have already recommended Perfect Floors to friends and will continue to do so!
5.0
6 months ago These folks helped us choose the perfect floor for house, within our budget constraints. Everyone was very kind and helpful!
6 months ago Thank You Bob for the feedback! We appreciate your business! You’re welcome back anytime!
1.0
6 months ago I had 3 rooms carpeted and a bunch of hard woods installed---they took forever and didnt finish the job. I had to call them 3 times to get back and complete the job. They were the most expensive quote i got and my decorator recommended them. Maybe they were booked up but the service side was terrible. I would not recommend CP
2.0
7 months ago Salesperson was great. Staff was great. Carpet had to be reordered due to damage, causing a two week delay. Had to reschedule delivery of furniture and other contractors. Installer scuffed the walls and had to be repainted. Offered the installer coffee that he spilled on the carpet and we had to remove the spot the next day. The installer informed us that we had to bring someone in to place molding along the edges next to the wall, so the job is still not done. This was for the basement so I was a little more forgiving, if this had been in the one of the living areas, I would not been very happy, but I still hold the store responsible for their subcontractors.
7 months ago I’m glad we were able to discuss these issues after installation and thank you for brining them to my attention. It is my #1 priority to make every customer 100% satisfied with their new flooring! If you need anything in the future, please reach out to me directly!
5.0
8 months ago Brian and all the people at perfect floors are great. They get the job done and they know time is of the essence. I would highly recommend for best price and customer care.
8 months ago Thank you Ronnie for the kind words! We truly appreciate your business!
5.0
9 months ago There are literally hundreds of colors and styles to choose from. Associates will ask customers questions about their home, preferences, and lifestyle so they can guide them to flooring choices that they will be pleased with now and years down the road.
5.0
10 months ago We have used Perfect Floors 10 years ago for flooring installment in our living room. We were so impressed with the project that now, 10 years later we went with the company again for our front room. We didn't even obtain another estimate from other companies because we weren't interested. There was a misunderstanding on our part and they were very reasonable and worked with us. The owner is so kind, reasonable, fair and we appreciate him working with us. We absolutely love our floors. We are constantly getting compliments on our front room. What a difference! In a few years, once we save we have another floor project upstairs. We will again, go with Perfect Floors. No need for other quotes. This company does amazing work!! Thanks team at Perfect Floors!
8 months ago We are so happy that you are in love with your new floors! If you need anything in the future, please feel free to reach out to us anytime!
5.0
11 months ago We have worked with them in the past, and decided to work with them again to carpet our basement. Craig was great to deal with and guided us to a good carpet choice for us. The installers were really polite and finished the job one day early. The did a great job and the carpet looks great.
7 months ago We truly appreciate the business Mickey! Our installers take pride in their work and I will be sure to pass the feedback to your installer! Please let us know if there is anything you need in the future!
3.0
11 months ago Excellent selection
5.0
11 months ago We had a great experience with Perfect Floors. Installers interacted with us along the way to make sure we were happy. Wood floods have been in for eight months and they look great.
7 months ago Thank you Bill for sharing your awesome experience with us! Your business is much appreciated here at Perfect Floors!
5.0
12 months ago Perfect Floors Perfect Floors is a neighborhood store with locations in Rochester Hills and South Lyon. Perfect Floors has been open for more than 20 years and continues to thrive because they offer a large inventory of high-quality carpet, laminate,…
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year carpet macomb Perfect Floors is a neighborhood store with locations in Rochester Hills and South Lyon. Perfect Floors has been open for more than 20 years and continues to thrive because they offer a large inventory of high-quality carpet, laminate,…
5.0
last year carpet macomb Perfect Floors is a neighborhood store with locations in Rochester Hills and South Lyon. Perfect Floors has been open for more than 20 years and continues to thrive because they offer a large inventory of high-quality carpet, laminate, hardwood, and vinyl at affordable prices.
5.0
last year Perfect floors was a wonderful company to work with. From Brian in sales to Ross and his team on installation, they made getting new floors a wonderful experience. I love my new floors
5.0
last year Love the carpet we got from Perfect Floors! It’s so soft and really nice quality!
4.0
last year This customer did not leave a comment.
1.0
last year This customer did not leave a comment.
1.0
last year This customer did not leave a comment.
5.0
last year I had such amazing service here! The staff took their time to make sure I got exactly what I wanted and Brian was so attentive to my families needs! I would highly recommend this location to anyone looking for a high quality, professional flooring job.
5.0
last year Great service from sales help to install. I highly recommend Perfect Floors.
5.0
last year Extremely satisfied. Highly recommend Brian Colpean, he was very professional and did everything possible to ensure all my needs were covered.
5.0
last year Perfect floors helped me every step of the way. They have a huge selection, very helpful staff and the best prices around.
5.0
last year Awesome store, awesome selection and an even better staff! Thanks for the amazing experience! Brian was extremely helpful and had the best pricing and customer service around. A++
5.0
last year This customer did not leave a comment.
5.0
last year I think they did a wonderful job. Bryan Buckner, our salesperson, was pleasant to deal with - clear communication every step of the way - from picking out materials, cost estimates, setting appointments, and following up. We had our kitchen linoleum and great room carpet removed and replaced with hardwood, which took 4 days to complete. We also replaced the carpet on one flight of stairs, as it was torn up/detached - that only took half a day to complete. John was extremely accommodating. Free of charge, he offered to move up the kitchen cabinets above the fridge a couple of inches to allow room for the added height of the hardwood floor and now the cabinet doors open all the way too (they didn't before, due to obstruction from the fridge door hinges)! He also had good communication during the job. He made sure to tell me about issues or concerns he had along the way and gave me solution choices on what I preferred before he went ahead with it. In one instance of note, I gave the go-ahead to install the hardwood around our existing fireplace tile without t-molding (otherwise we'd have to order more wood), meaning he would have to spend extra attention to cut the wood so it would meet flush with the tile. He did exactly that. That night, my husband expressed that he preferred t-molding there so I called Bryan the next day to ask if it's possible to add t-molding around that tile area after-the-fact. After consulting with John, Bryan let me know that not only will John order more wood and come back to make that happen, but it was free of charge too. Also notable: we own a baby grand piano in the living room. Perfect Floors said they don't move those due to liability reasons, understandably. However, John offered to move it for us. He said he was afraid that if we move the piano ourselves that we'd damage the wood, and he was right. I watched as the guys painstakingly repositioned plywood, plank by plank, beneath the piano to move it and position it exactly where I wanted. Beautiful hardwood remained intact. I greatly appreciated that. Our floors were done in early April. It's now mid-July and I still love it. We often get compliments from visiting friends and family. Now it's just a matter of trying to prevent our toddler from destroying the floors TOO much... and I guess we can never have dogs/cats in the house... we'll see how long that lasts! In conclusion, I definitely recommend Perfect Floors and would do business with them again.
4.0
last year Brian C. patiently worked with us to make a decision on the type, brand and color. Their installers were on time, clean and professional. Very happy with the Coretec Pro Plus Enhanced floor we chose (only time will tell, right?). I would recommend Perfect Floors.
7 months ago Thank you Ron for the kind words! I’m glad my nephew was able to help you in the process! We are a family business and if you need anything in the future, please let us know!
4.0
last year Had been their for vinyl flooring met the sale man schedule a measuring date then Matt was helpful I was pleased with his knowledge of vinyl flooring and plan on returning to set up an install date thanks for having such knowledgeable workers
5.0
last year They will treat you like family! Wide variety of products with a hands-on-approach to making sure you find the right product that fits your lifestyle while working within your budget!
5.0
last year No issues
1.0
last year This customer did not leave a comment.
7 months ago We can’t seem to find you in our system to reach out to you. Please call me JOHN WILLIAMS (Store Owner) @ 248-650-5199 so we can make it right!
1.0
last year Horrible customer service! Horrible experience!
last year So sorry for the bad service. I want to help. Please call or text me at 248-321-3421 John Williams- owner
5.0
last year I have used Perfect Floors several times for my carpet needs, always dealing with Nicole Pace. Each time, Nicole was attentive to what I wanted and needed and what I could afford, and assembled a package that met all of my criteria. She is very service oriented. I highly recommended Perfect Floors and Nicole.
5.0
last year Great family owned business, friendly staff, and a lot of selection for whatever your needs may be!
5.0
last year This customer did not leave a comment.
5.0
2 years ago Cleaned up the old floor each day. Did professional work and the floor looks great. As the job was coming to an end, they seemed more concerned about packing up than tying up loose ends. Had to sweep out garage after they left. Toilet was not straight and I had to get new fasteners, you'd think if you're going to raise the floor 3/4", you'd know you would need longer fasteners. But as I said before, the floor is beautiful.
5.0
2 years ago We are very pleased with our new carpeting. The installers were very polite. We will return to purchase carpeting in other rooms.
5.0
2 years ago 4.5 stars
1.0
2 years ago We purchased over 500 sq. ft. of Armstrong Alterna premium grouted tile floor from Perfect Floors in South Lyon in late April of 2014. Soon after installation we started seeing grout separation through out the entire floor. We sent letters and made numerous telephone calls requesting warranty work. After an exhausting 3 years of patience, I was forced to file a lawsuit in small claims court where the court did rule in my favor. It’s too bad because we wanted to patronize our local floor company rather than going to the big box stores. Never again.
2 years ago We serviced this customer 100%. We sent an expert out to inspect his job. We also sent the S.Lyon manager. Both agreed the installation was flawless. The customer had dents from dropping things on his floors which we fixed for free. He also had fine line cracks in his grout which we later found out was from improper maintenance. Customer was scrubbing with a toothbrush. We also fixed this at no charge to the customer. Both services were done in good faith. Customer still took us to court to try to get Perfect Floors to reimburse him for an inspection fee he paid to have a 2nd opinion. The judge agreed with Perfect Floors. The customers 2nd opinion also said nothing was wrong. I am the owner of Perfect Floors and my name is John Williams. We always take care of our customers. We service approx. 4000 customers a year and if you look at our BBB record it shows our outstanding service record. My number is 248-650-5199.
1.0
2 years ago We purchased over 500 sq. ft of Armstrong Alterna premium tile with matching grout in April of 2014. Soon after installation we noticed grout separation. After 3 years of letters and telephone calls for warranty work I was forced to settle the case in small claims court. If this is the only way this company does service work , I will never purchase anything from them again. It's too bad because we wanted to support our local businesses. Never again;
2 years ago We serviced this customer 100%. We sent an expert out to inspect his job. We also sent the S.Lyon manager. Both agreed the installation was flawless. The customer had dents from dropping things on his floor which we fixed for free. He also had fine line cracks in his grout which we later found out was from improper maintenance. Customer was scrubbing with a toothbrush. We also fixed this at no charge to the customer. Both services were done in good faith. Customer still took us to court to try to get Perfect Floors to reimburse him for an inspection fee he paid to have a 2nd opinion. The judge agreed with Perfect Floors. The customers 2nd opinion also said nothing was wrong. I am the owner of Perfect Floors and my name is John Williams. We always take care of our customers. We service approx. 4000 customers a year and if you look at our BBB record it shows our outstanding service record. My number is 248-650-5199.
5.0
2 years ago Our salesman, Craig Colpean and our installer were fabulous. Thanks for the great work!
5.0
2 years ago I've always had oustanding service from the time I first enter the store through the installation of my floors! I have recommended Perfect Floors many times because of the quality and professionalism!
5.0
2 years ago Mike Williams is awesome and very helpful. Carpet installers did a great job.
5.0
2 years ago Great service! and a great selection of flooring in their showroom!
1.0
2 years ago I find it interesting that while we have had Perfect Floors come and put carpet in 3 times, they won't return our phone calls when we have a problem. We needed them to stretch our carpet and look at a seam that even the OWNER said shouldn't have happened. We have called 5 different times in the last week and have not gotten any response other than "we'll have someone call you". The website says "customers for life".. Well, NOT THIS CUSTOMER.
1.0
2 years ago We have had Perfect floors install carpet on different occasions. The third time, we had them install carpets in our basement. They screwed up the seam so we had the owner John come out. He even admitted the seam shouldn't have looked the way it does. Totally OBVIOUS that there is a seam. nothing was ever done to correct it because it would only makes things worse. The latest bad customer service issue we have had is we have called at least 5 times to get them to come out and stretch the carpet in the basement and the hall upstairs. We have been told someone would call, then we were told the owner would call, then we were told the owner was out of town. The other times we called, we just never got a call back. The excuse today was that they were SOOOO busy. I advised them that the motto on their website "customers for life" doesn't apply to THIS CUSTOMER. NEVER AGAIN.
2 years ago Business Owner Mary- This is John Williams - owner of Perfect Floors. I have been away from the office but do intend to take care of any service issues you have. I do remember going to your house back in 2012. I remember the stairs not being right and I sent my expert out to fix. He also patched an area where you did some remodeling and moved a wall. We always take care of our customers and have been doing so for 22 + years. I will call you today and handle ASAP. Thanks. - After researching your complaint further - my warehouse manager left a message with his cell number 3 days after your original complaint. Whether that call reached you or not- the intent to help was there. We always take care of our customers and we will take care of your complaint too.
1.0
2 years ago Very disappointed in your service and your salesman, Tom? Where is my floor molding? You got my $4500, I'm going to Lowe's and get the molding and do the work myself. I will send you a bill for materials and labor. No, I will not praise your store.
1.0
2 years ago Very disappointed in your service and your salesman, Tom? Where is my floor molding? You got my $4500, I'm going to Lowe's and get the molding and o the work myself. I will send you a bill for materials and labor. No, I will not praise your store.
5.0
2 years ago We had new carpet installed in guest room, and it was a great experience from the selection to the installation. Everyone at Perfect Floors was a pleasure to work with, the carpet is beautiful, and the price was great. A PERFECT experience! Thank you so much.
5.0
2 years ago Excellent sales and installation service.
5.0
2 years ago Don was very helpful with working with in our budget and financing. Very nice salesman. The receptionist was always kind and prompt in regards to our calls. Now we are so anxious to get the carpet installed next week.
5.0
2 years ago Great service at sales level, and John was great on install! Highly recommended.
3.0
2 years ago The actual work completed was very well done and I love the look of my floors. Communication as to timing of events, length of dry time, odor of polyurethane, etc could have been much improved upon.
5.0
2 years ago Very profeessional
5.0
2 years ago Did a good job.
5.0
2 years ago The installers on this project were awesome! Very professional. Very kind. Very clean!! They did a great job! Out of all the contractors working on our project these guys were the only ones that seemed to really take pride in what they were doing. They made sure we were happy with the work they did and went above and beyond to make sure we were satisfied! Thankyou!!!
5.0
2 years ago We are very happy with the results. Thanks.
5.0
2 years ago Courteous employees. Timely plan. Quality merchandise Would not hesitate to the company again
4.0
2 years ago All of the representatives we worked with were very professional and personable. We were particularly pleased with Craig, who handled the sale and Russ, who led the crew that installed the tile and hardwood floor. Craig was very helpful and patient in helping us select the type of flooring that would fit our lifestyle, preferences, and specific needs. He worked with us to schedule a suitable install date, and has been great with follow through on some final "tweaks" that were needed after the majority of the installation was complete. Our floors look great, and I would highly recommend Perfect Floors.
5.0
2 years ago The rip out and the installation of our new carpet went well and on schedule. We were very pleased with the work of both teams, especially the installation team which communicated well, were very thorough, and moved furniture and cleaned up well after both days. The only issue was the rip out team apparently did not know that there would be some heavy furniture to move; we had removed all the rest. They did not seem happy with that since it had not been communicated to them. We also had to adjust the quote when an area was not included. Overall, we were very satisfied however.
5.0
2 years ago After checking around different places for prices, Perfect Floors was the best price. Had 3 bedrooms, with closets,2 other rooms, living room and staircase carpeted. They did a superb job and even fixed some squeaking on the floors. Took 2 days like I was promised,but I am very pleased with my investment.
4.0
2 years ago The new flooring is beautiful. The job took 3 days, not 2, but the installers had to work with several issues - floor corners not square, etc. I would use this business again in the future.
5.0
2 years ago Very happy with our new floor and our rep, Tony. The installer, Kelly, was unbelievably professional, efficient, anc cleaned up everything!
5.0
2 years ago Brian C was extremely knowledgeable, helpful and patient through our carpet purchase process.
5.0
2 years ago Great experience!
5.0
2 years ago We just Finished our basement over 700 sq ft. Brian let us take samples home to match with our cabinets and was always available by phone for any questions. The flooring he recommend was exactly what I described I wanted... waterproof and dog proof :)
5.0
2 years ago Our salesman, Brian, was extremely patient and helpful though the choosing and purchasing process. Our installation was superb and we are overall beyond pleased with Perfect Floors Rochester Hills! Be sure to ask for Brian Colpean when you visit!
5.0
2 years ago Love our waterproof flooring for the basement. They had so many options and colors. Thank you for all your knowledge and help Brian.
5.0
2 years ago We had great service.
4.0
2 years ago Very good installers and a decent price for the floor. Efficient. Wish we could have been reminded of what to put away because of all the dust and debri. Took several days to clean up.
5.0
2 years ago great people to work with.
3.0
2 years ago We are having our floors put in at this time. Our salesman "forgot" to call us about the wood delivery last Friday. Today the installation team came after 9:00 AM and took 4 breaks, leaving at 2:30 PM. Said they would finish tomorrow. We had lunch plans for tomorrow. We were told it was a one day job. The good news was we got a fair price.
2 years ago We thank you for your feedback. We are sorry that the salesman forgot to explain about the wood delivery ahead of time. All wood must be delivered for a time of acclimation to the climate in each and every home. We take feedback serious and will make sure to confirm all deliveries from now on.
4.0
2 years ago Salesman Matt was great but installation was slower than anticipated. Didn't expect installers to only work from 10:00 to 4:00
4.0
2 years ago All was good
5.0
2 years ago Bryan just finished installing my carpet and I am very pleased with his work. The carpet looks great and the effort he put in was impressive. It was a big job and he almost completed it in one day. He was here about 13 hours tghe first day and took another hour and a half the next. He was expecting to have more assistance but due to another job not going as planned he only had one assistant for a total of about three hours. I don't think the man took a break, he is a very hard worker! Thanks again Bryan!
5.0
2 years ago This customer did not leave a comment.
2.0
2 years ago Matt in sales is excellent! Unfortunately, I was very disappointed in the installers, the amount of carpet fibers and scraps left in the house was ridiculous. Once the carpet was vacuumed there were three snags in the carpet, if the installers would have cleaned up just a little the snags would have been caught and the fibers cut. This is unexceptable service!
1.0
3 years ago BUYER BEWARE! I have never been treated so dismissively by any company with whom I have chosen to do business. The owner refused to take my call, the general manager threatened to shut down my voice for help in getting restitution from them, and the salesman never got back in touch with me. The work we had them do was a laminate floor over concrete. Their installer did not install the floor as per the manufacturers specifications. When this was called to the attention of the general manager his wrath exploded in my face. He said I did not know what I was talking about and I should be quiet or he would not help us. The help he offered was charging us $800 to do the job again. I suspect the installation would have been no more correct than the first time they did the job. We decided to get the material from them and do the work ourselves. Our opinion is that the material must be 'seconds' as we could barely find enough pieces to complete the job. Like I said BUYER BEWARE!!!!
5.0
3 years ago None
5.0
3 years ago We have three experiences with this company. Have dealt with Mike from Rochester Hills and Tom from the South Lyon store. Great for both of them. Had an outdoor carpet make, linoleum and full house carpet. Installers were very good. Would give these people a 5 STAR!!!,
5.0
3 years ago Excellent work and great installers
4.0
3 years ago Installers did a good job, estimator did not give the right timeline for stairs
3.0
3 years ago the order process was a bit messy.
5.0
3 years ago It took a little longer then I would have thought, but it looks great! I recommend you every chance I get!
5.0
3 years ago Excellent installation by Russ and his assistant. Just one snag when they ran out of flooring.
5.0
3 years ago great job
5.0
3 years ago My new engineered wood floor and carpet are beautiful! The installers were fast and did a great job. Thanks, Frank, Bob and Matt!
5.0
3 years ago Wonderful service and the installers were very professional
5.0
3 years ago Had a great experience using Perfect Floors! I worked with Matt who was very helpful and answered all of my many questions . He got everything I wanted done for me. He had my new base boards stained perfectly and worked with me to get the right size/height and style I wanted. Very accommodating. I love my hardwood flooring ! Couldn't be happier !
1.0
3 years ago This customer did not leave a comment.
3 years ago Hi Mike, I am reaching out to you today regarding your recent 1 star review. I've done some research and I don't have any orders placed with your name. Can I please help with your situation? Please advise with details and I will rectify the situation.
5.0
3 years ago It was a great experience
5.0
3 years ago Excellent service starting with explanation of flooring options, selection of the right product, borrowing samples to view at home, and installation by a great 2-man team.
5.0
3 years ago Great Service! Perfect Floors was great to work with. The owners were very accommodating in terms of scheduling and the installers were very pleasant and extremely hard working. They even fixed a closet door that had been falling off of the hinges for months. Great job. I would use them again.
5.0
3 years ago Everything went as scheduled I thought I was calling Christophers Floorig in Rochester who we have used for many years instead I call perfect floors by mistake. It was no mistake they were very informative about all the different types of wood flooring and Don helped us pick out flooring. We bought oak flooring and it could not have turned out better. I will always return to Perfect Floors for all of our flooring needs...
5.0
3 years ago Pleasurable Experience Recent carpet purchase and installation were great. Sales people down to the installers were pleasant to work with. Installation was completed in 1 day. Installer brought in plenty of help to ensure install was completed on a timely basis. Would highly recommend Perfect Floors to anyone requiring flooring.
5.0
3 years ago Great service I looked at number of flooring companies and Perfect Floors was the most reasonable and helpful.
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago Total Service still in question Experience with Perfect Floors is not yet complete. Carpeting originally picked out was not satisfactory. Currently awaiting installation of 2nd requested carpeting. Will complete another review when this installation is done.
5.0
3 years ago Great Service I used Perfect floors to install vinyl plank and carpet to my basement and they did a great job
5.0
3 years ago "GREAT SERVICE ," THE FLOORING GUYS JOHN & ANTHONY WERE EXCELLENT. AT FIRST THEY WERE HESITATE AT DOING THE FLOORING BECAUSE OF THE MEASURER DID NOT EXPLAIN WHERE APPLIANCES WERE. BUT JOHN & ANTHONY WORKED IT OUT AND DID A BEAUTIFUL JOB. IT WAS AN ODDBALL LAUNDRY ROOM AND SHAPE.
5.0
3 years ago Craig Copland for President!!! Craig at Perfect Floors is the best!!! Perfect Floors has done several projects for us in the past and never any issues
5.0
3 years ago Love My Flooring Perfect Floors came to my rescue when I was dealing with a very difficult flooring situation. The salesperson and the installer were wonderful.
5.0
3 years ago We just purchased engineered hardwood flooring from Perfect Floors and were very happy with the entire experience. Brian was always helpful and taking home large samples was so nice. The installation was also wonderful and the floor looks amazing. We would definitely recommend Perfect Floors.
2 years ago We thank you for your positive feedback!
3.0
3 years ago Since my first post Perfect Floors did make good on their promise to get my floor installed quickly. Their saving grace- the installer! Jim is fantastic and very professional. If he installs any future floors for me I will go with this company again.
3 years ago Business Owner Jennifer- I am sorry for the delay. It was an honest mistake. We had 2 orders of the exact same flooring - close in color - exact same size going on dates very close to each other. My crews loaded and installed the wrong material. All we can do at this time is apologize and reorder your floor again. We will install it just as soon as we receive it. Thanks
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago My husband and I were looking for a certain color gray hardwood. We were open to manufactured options as well. From the moment we walked into Perfect Floors (Rochester Hills) we knew this would be a great experience. First and foremost, doesn't matter what you're looking for. Perfect Floors has THE BEST flooring selection with the BEST prices in the area! They also recently expanded into their warehouse and offer tons more...probably hundreds more options. The sales lady was very knowledgeable, very personable and very helpful! She gave us many details on a newer manufactured flooring option (I believe it was Cortec) it is a hot selling floor right now. We decided to go with that because it was the perfect color we were looking for...not to mention the BEST price after looking at five other stores. They came out 1.5 weeks later to install the flooring. It was one guy who was pleasant and did the job all by himself - kept us informed and updated along the way. For 151 square feet, took him approximately 6 hours to rip out carpet and install this flooring in a bedroom. We were FLOORED with the results! The flooring looks incredible in the room and we were very happy with the quality of the installation work. Am looking forward to replacing other flooring in my home so I can go back to Perfect Floors!
4.0
4 years ago Very nice job (Just one small note) "This duo did a very nice job installing a Laminate floor in our bedroom. They were vary quick and cleaned up after the job very nicely. I do have one small suggestion. When they came to a floor register they just cut off a piece of molding, leaving the ends unpainted, and stuck it in front of the register and sticking out a distance. (I'm enclosing some pictures) The last picture in the group is when another company did my kitchen floor, and just cut real close to the register with no molding sticking out. That looks much cleaner."
1.0
4 years ago The sales person hovered the entire time we were looking at carpet and flooring. No privacy to discuss personal preferences with my wife. The pricing was more than ArtVan Flooring for what we were looking for. Lastly the Sales person did not show us any real options for the project we're doing. He showed us exactly one carpet model, one pad, one set of vinyl flooring. No options aside from color/style. VERY DISAPPOINTING.
7 months ago I’m so sorry to hear about your unpleasant visit with us. Our team takes great pride in showing every customer a full array of options. Many of whom, are all family! Please call me direct at the store if there is anything I can do for you! I will make sure your taken care of!
5.0
4 years ago Everything happened almost as planned "The only minor glitch was that the day of the install, our carpet was not in the warehouse and had to be re-ordered and installed several days later. But the job was done to perfection when they installed it."
4.0
4 years ago I have used Perfect Floors for many years. I always got such great service & prices are comparable or even less than other flooring companies. Today I called because of my laminate flooring problem & had my sales rep Craig was at my door within 2 hours. Problem solved!!!! If you want good wearing flooring & carpet I recommend PERFECT FLOORS in Rochester on John R for prompt and courteous service. Thank You once again. Arlene DeGrace
5.0
4 years ago Loved the job they did with my whole house hardwood floors. From sales to install, we were very pleased and satisfied! We would use them again.
4.0
4 years ago Tony was great to work with. The floors we received were engineered wood floors. They look great. The issue we had in the beginning was with the contractors Perfect Floors has for installing wood floors. Gaps everywhere, chipped wood placed in visible areas. Only looking to finish as quickly as possible not putting any quality workmanship. Thankfully the issue with the wood floors was resolved. After we pointed out the chipped wood and other loose floors they professionally handled the matter and took care of the problem. A job well done.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago We just had beautiful hardwood floors installed throughout our entire house (seven rooms, hallways, and stairs). It was a huge project, but the guys from Perfect Floors were fantastic! From start to finish, the service was courteous and professional, and the end result is beautiful! I finally have the house I've been waiting for. Thank you!
1.0
4 years ago We have had Perfect Floors do our flooring three different times as well as we have ordered two area rugs from them. We were happy with the first install and that was basement carpet. We went back when deciding to replace our family room carpet, which was on slab. Really bad installation job and had to have the guy come back because the carpet was wrinkling and was not tacked down properly. Over a period of it being in that room of about four years, anytime our dogs ran through or we got up off the couch or love seat, it literally would wrinkle. We still decided when looking for our carpet for the living room, hall, and one bedroom to go back, just requested a different installer. The crew consisted of the installer and two assistants. After they left and we started moving stuff back in the rooms, I picked up the carpet remnants they had just tossed to one side to find that the seam was VISIBLY noticeable and it looked absolutely awful and they had also just broken off a piece of new trim we had replaced around the coat closet door. Went round and round with our sales guy (who never seems to be there) as well as the manager. Finally it was decided that the installer could come back out and being that it was multi-flecked carpet, they "trimmed some of the darker pieces out. Now I have noticed that the carpet is lifting at the entry from the living room/hall into our kitchen. Never ever again will I purchase any flooring from this store. We replaced the family room carpet with U.S. Floors vinyl looking wood and went through McLeod's in Bloomfield Hills. FABULOUS sales person and installation.
3 years ago Business Owner JC. - Please call me. My name is John Williams and I am the owner of Perfect Floors. I appreciate your business and want to do everything I can to make all your areas 100%. Thanks
5.0
4 years ago Installed 3 rooms, hall and stairway. They were on time, friendly, cleaned up after themselves and did an excellent job with installation. I would highly recommend them. Pricing was competitive.
1.0
4 years ago really displeased with the service. going elsewhere.
1.0
4 years ago Worst service ever. Never got samples ordered. Lost first file, no return calls or follow through. Matt was rude & acted like we were an imposition.
5.0
4 years ago Great place, love their selections and flooring options. Wonderful customer service too!!
5.0
4 years ago Perfect Floors just refinished my hardwoods and then replaced the carpeting in the whole house. My house looks brand new! They did an amazing job - easy to work with, very competitively priced, excellent work. It's unbelievable how good it looks...
5.0
5 years ago I just had my hardwoods refinished, and the guys called me with status all the time prior to arrival. They were very responsive, very timely, and surprisingly neat given the volume of sanding required. When I walked in the house after they finished, I was blown away at how great they looked. Fantastic job, very competitively priced.
1.0
5 years ago Went in to inquire about a full house recarpeting. Matt was helping but not being very sincere in his help, somewhat blowing me off. Mid sentence he answers a phone call without even a "one second while I get this". If you're going to treat me that way right away you don't need my business. I walked out.
4.0
5 years ago I had a great experience with this business. I took samples home of ceramic tile and carpet, my order came earlier than promised. The installers came when scheduled, they did the work professionally, answered my questions, cleaned up the job. I asked for and received a rebate on the installation because my floors did not need boards (one benefit of having an older home). I would recommend them for carpet and ceramic tile.
5.0
5 years ago Great place with extremely helpful sales people. Wouldn't buy anywhere else.
2 years ago Thank you for your feedback!
1.0
5 years ago Never again will I walk into this store. Unsatisfactory service. You can never get them to call you back. I was ready to order $3500 worth of carpeting but they would not give me the time of day. Go somewhere else and spend a little more money. I went to Krauseneck's in Mt Clemens instead. Excellent customer service at both locations.
5.0
5 years ago We had a wonderful experience with Perfect Floors! With Craig's able help and guidance, we ordered a higher-end carpeting for all but two rooms in our home, including the stairs. It's so comfortable to walk on, the color is perfect, and the installation outstanding. The fellows who installed our carpeting were great at their jobs--in addition to installing the carpeting perfectly, they moved furniture out and then back to the correct locations and vacuumed up after each room was completed. Couldn't have asked for any better service than we received from those at Perfect Floors!!!
5.0
5 years ago Love my carpet and installers were great. I already knew what I wanted when I went in and salesperson was supportive of that. Worked to find the carpet I had selected and communicated effectively. The installer, Johnny, did a fabulous job and was very knowledgeable. Even though it was a bit more expensive, it was well worth it for such a big job!
4.0
6 years ago This customer did not leave a comment.
5.0
6 years ago We have had perfect floors do all of our carpeting in our houses. We used the Rochester Hills Location, and the customer services is by far the best - we won't go anywhere else!!! These guys work HARD.
1.0
6 years ago Terrible. Tony the sales man, was not helpful at all. He asked if I needed shoe molding, I told him I did not know what that was, I asked him if it was quarter round? He said no, shoe molding, I then asked if it was on the wall, (aka baseboards) and he said yes. I said no I do not need that because the room was finished, just having new floors put in for our baby's room. Installer when he was almost done told me there was no quarter round so you can see the gaps varying from 1/4" all the way up to 5/8" (not so accurate measuring) all the way around the perimeter of the room and closet. I got Tony on the phone and was belittled by him that he had asked me and I had said no after I was very clear I did not know what he meant and I thought he was asking if I needed new baseboards, which I did not. For $1100 you'd think $4-$6 worth of quarter round and some stain would be included, any job without it looks very unfinished. The installers we're a day late, so I had to use two vacation days instead of one, and then it took over a week for them to finally install the quarter round. When the receptionist called to set up the appointment for the quarter round installation I asked what time so I could come home on lunch and avoid a third vacation day. She said she didn't know but would have the installer, or her call me back before she left. 9pm rolled around and no call. Installers showed up unannounced around 9am visibly annoyed they had to come back, slap some quarter round on, leave scrap all over my yard and do not move any furniture back. This was not my first encounter with Perfect Floors, I had them do my great room, dining room, entrance way, and hallway in the same 3/4" 5" wide distressed solid hardwood. That job was around $6200, so were about $7500 into this company in maybe 14 months, and have gotten zero respect. Their attention to detail is slim to none, corner cuts are wide and little scrap pieces fill the voids, the sub floor is visible in the cracks between planks, keep in mind these are tongue and groove planks so they should be snapped together, thus they did not install it correctly. They built up my entrance way sub floor because I had tile before and it was recessed, so they are the ones who installed the sub floor, and should have made sure it was perfectly level to ensure there was no/minimal gap between planks yet where they built the sub floor has the most visible gaps. Dirt, pet hair, cat litter etc. builds up in the cracks and is impossible to get out. The entrance way, where everyone comes in and sees first has the most imperfections. They have their little get out of jail free card on their receipt saying natural wood has variance and gaps are normal, yet I assembled the entire extra box they sold me, saying I would need (extra $$ for them) without a single gap with a simple rubber mallet. The floor it self is absolutely beautiful, I wouldn't change my selection at all, but I would go somewhere else. Perfect floors does not care about you or your house, I am honestly worried about resale of the house with this botched install of my flooring, I have had family and guests tell me it doesn't look like they installed it correctly more than one time. Avoid at all costs, I'd imagine Home Depot or Lowes would do a better job and they're certainly cheaper, I did the price comparison for you already.
1.0
6 years ago Also had unsatisfactory installation with expensive hardwood. Shady business practices. Installer demanded cash before he'd do any work, no one in sales at the office would take our calls so we had no choice but to pay him on top of what we paid perfect floors. Left a very bad taste in our mouth. Oh and we have brand new hardwood that pops any time you walk on it. Do not recommend.
5.0
6 years ago I don't know where the 2 reviews came from up above but I had a wonderful experience at Perfect Floors. I was told by several friends to go there and they were exactly right on how I was treated. I did shop there price and they ended up saving me close to a thousand dollars. I personally would recomend them to all my friends and family. I worked with Nick and he was very professional and always followed up promptly. They also have the kindest installers, they cleaned up after themselves and made sure I was happy with everything before they left.
5.0
6 years ago This customer did not leave a comment.
2.0
6 years ago I went to Perfect Floors about a month ago. I'm a woman in my mid 30's and went into the store alone. I have been shopping around for wood flooring for my foyer and kitchen for the past 3 months so I am a educated some on woods/prices. I looked through their samples and found one that I liked. I asked the sales associate.."How much is this a square foot" He responded with "a lot" I responded..."ok well how much" He said "a lot" I found this to be very rude. He has no idea who I am, or if I am able to afford "a lot." I found him completely insulting and I will never return or recommend anyone I know to shop there.
2.0
6 years ago I suppose they tried to be helpful, but guided us to wrong choices for rooms with heavy traffic. My biggest complaint: they "measured" each room and we had enough left over carpet to practically re-carpet a half of the room.. All that unnecessary carpet left over WE paid for. I am sure that our home could have been carpeted for much less if the so-called measuring had been accurate. Very, very disappointed. We gave them a very big job and felt cheated as we rolled up the unused carpet and stored it away. Guess we should have complained more, but the complaints probably fell on deaf ears.
5.0
6 years ago I needed flooring for my entire house. I went to Perfect Floors in Rochester and was NOT disappointed. The salesmen was very knowledgeable about the product we selected. The installers were fast and efficient. I could not be happier with my new carpet. I will definitely recommend them in the future.
1.0
7 years ago This customer did not leave a comment.
2.0
8 years ago Easy order, unhappy installation quality Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended. Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
2.0
8 years ago Great salesmen, unsatisfactory Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.\t\nSent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. \t\nWe would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 \t\nStatus of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.