PERFECT FLOORS INC

4.0
|
37 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.0
|
37 Reviews

Reviews


5.0
2 weeks ago Great Service! Perfect Floors was great to work with. The owners were very accommodating in terms of scheduling and the installers were very pleasant and extremely hard working. They even fixed a closet door that had been falling off of the hinges for months. Great job. I would use them again.
5.0
2 weeks ago Everything went as scheduled I thought I was calling Christophers Floorig in Rochester who we have used for many years instead I call perfect floors by mistake. It was no mistake they were very informative about all the different types of wood flooring and Don helped us pick out flooring. We bought oak flooring and it could not have turned out better. I will always return to Perfect Floors for all of our flooring needs...
5.0
3 weeks ago Pleasurable Experience Recent carpet purchase and installation were great. Sales people down to the installers were pleasant to work with. Installation was completed in 1 day. Installer brought in plenty of help to ensure install was completed on a timely basis. Would highly recommend Perfect Floors to anyone requiring flooring.
5.0
3 weeks ago Great service I looked at number of flooring companies and Perfect Floors was the most reasonable and helpful.
5.0
last month This customer did not leave a comment.
4.0
last month Total Service still in question Experience with Perfect Floors is not yet complete. Carpeting originally picked out was not satisfactory. Currently awaiting installation of 2nd requested carpeting. Will complete another review when this installation is done.
5.0
last month Great Service I used Perfect floors to install vinyl plank and carpet to my basement and they did a great job
5.0
last month "GREAT SERVICE ," THE FLOORING GUYS JOHN & ANTHONY WERE EXCELLENT. AT FIRST THEY WERE HESITATE AT DOING THE FLOORING BECAUSE OF THE MEASURER DID NOT EXPLAIN WHERE APPLIANCES WERE. BUT JOHN & ANTHONY WORKED IT OUT AND DID A BEAUTIFUL JOB. IT WAS AN ODDBALL LAUNDRY ROOM AND SHAPE.
5.0
last month Craig Copland for President!!! Craig at Perfect Floors is the best!!! Perfect Floors has done several projects for us in the past and never any issues
5.0
last month Love My Flooring Perfect Floors came to my rescue when I was dealing with a very difficult flooring situation. The salesperson and the installer were wonderful.
5.0
last month We just purchased engineered hardwood flooring from Perfect Floors and were very happy with the entire experience. Brian was always helpful and taking home large samples was so nice. The installation was also wonderful and the floor looks amazing. We would definitely recommend Perfect Floors.
5.0
3 months ago This customer did not leave a comment.
5.0
4 months ago My husband and I were looking for a certain color gray hardwood. We were open to manufactured options as well. From the moment we walked into Perfect Floors (Rochester Hills) we knew this would be a great experience. First and foremost, doesn't matter what you're looking for. Perfect Floors has THE BEST flooring selection with the BEST prices in the area! They also recently expanded into their warehouse and offer tons more...probably hundreds more options. The sales lady was very knowledgeable, very personable and very helpful! She gave us many details on a newer manufactured flooring option (I believe it was Cortec) it is a hot selling floor right now. We decided to go with that because it was the perfect color we were looking for...not to mention the BEST price after looking at five other stores. They came out 1.5 weeks later to install the flooring. It was one guy who was pleasant and did the job all by himself - kept us informed and updated along the way. For 151 square feet, took him approximately 6 hours to rip out carpet and install this flooring in a bedroom. We were FLOORED with the results! The flooring looks incredible in the room and we were very happy with the quality of the installation work. Am looking forward to replacing other flooring in my home so I can go back to Perfect Floors!
4.0
7 months ago Very nice job (Just one small note) "This duo did a very nice job installing a Laminate floor in our bedroom. They were vary quick and cleaned up after the job very nicely. I do have one small suggestion. When they came to a floor register they just cut off a piece of molding, leaving the ends unpainted, and stuck it in front of the register and sticking out a distance. (I'm enclosing some pictures) The last picture in the group is when another company did my kitchen floor, and just cut real close to the register with no molding sticking out. That looks much cleaner."
1.0
7 months ago The sales person hovered the entire time we were looking at carpet and flooring. No privacy to discuss personal preferences with my wife. The pricing was more than ArtVan Flooring for what we were looking for. Lastly the Sales person did not show us any real options for the project we're doing. He showed us exactly one carpet model, one pad, one set of vinyl flooring. No options aside from color/style. VERY DISAPPOINTING.
5.0
7 months ago Everything happened almost as planned "The only minor glitch was that the day of the install, our carpet was not in the warehouse and had to be re-ordered and installed several days later. But the job was done to perfection when they installed it."
4.0
11 months ago Tony was great to work with. The floors we received were engineered wood floors. They look great. The issue we had in the beginning was with the contractors Perfect Floors has for installing wood floors. Gaps everywhere, chipped wood placed in visible areas. Only looking to finish as quickly as possible not putting any quality workmanship. Thankfully the issue with the wood floors was resolved. After we pointed out the chipped wood and other loose floors they professionally handled the matter and took care of the problem. A job well done.
5.0
12 months ago This customer did not leave a comment.
5.0
last year We just had beautiful hardwood floors installed throughout our entire house (seven rooms, hallways, and stairs). It was a huge project, but the guys from Perfect Floors were fantastic! From start to finish, the service was courteous and professional, and the end result is beautiful! I finally have the house I've been waiting for. Thank you!
5.0
last year Installed 3 rooms, hall and stairway. They were on time, friendly, cleaned up after themselves and did an excellent job with installation. I would highly recommend them. Pricing was competitive.
1.0
last year Worst service ever. Never got samples ordered. Lost first file, no return calls or follow through. Matt was rude & acted like we were an imposition.
5.0
last year Great place, love their selections and flooring options. Wonderful customer service too!!
5.0
last year Perfect Floors just refinished my hardwoods and then replaced the carpeting in the whole house. My house looks brand new! They did an amazing job - easy to work with, very competitively priced, excellent work. It's unbelievable how good it looks...
5.0
last year I just had my hardwoods refinished, and the guys called me with status all the time prior to arrival. They were very responsive, very timely, and surprisingly neat given the volume of sanding required. When I walked in the house after they finished, I was blown away at how great they looked. Fantastic job, very competitively priced.
5.0
2 years ago Great place with extremely helpful sales people. Wouldn't buy anywhere else.
5.0
2 years ago We had a wonderful experience with Perfect Floors! With Craig's able help and guidance, we ordered a higher-end carpeting for all but two rooms in our home, including the stairs. It's so comfortable to walk on, the color is perfect, and the installation outstanding. The fellows who installed our carpeting were great at their jobs--in addition to installing the carpeting perfectly, they moved furniture out and then back to the correct locations and vacuumed up after each room was completed. Couldn't have asked for any better service than we received from those at Perfect Floors!!!
5.0
2 years ago Love my carpet and installers were great. I already knew what I wanted when I went in and salesperson was supportive of that. Worked to find the carpet I had selected and communicated effectively. The installer, Johnny, did a fabulous job and was very knowledgeable. Even though it was a bit more expensive, it was well worth it for such a big job!
4.0
3 years ago This customer did not leave a comment.
1.0
3 years ago Also had unsatisfactory installation with expensive hardwood. Shady business practices. Installer demanded cash before he'd do any work, no one in sales at the office would take our calls so we had no choice but to pay him on top of what we paid perfect floors. Left a very bad taste in our mouth. Oh and we have brand new hardwood that pops any time you walk on it. Do not recommend.
5.0
3 years ago I don't know where the 2 reviews came from up above but I had a wonderful experience at Perfect Floors. I was told by several friends to go there and they were exactly right on how I was treated. I did shop there price and they ended up saving me close to a thousand dollars. I personally would recomend them to all my friends and family. I worked with Nick and he was very professional and always followed up promptly. They also have the kindest installers, they cleaned up after themselves and made sure I was happy with everything before they left.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago I went to Perfect Floors about a month ago. I'm a woman in my mid 30's and went into the store alone. I have been shopping around for wood flooring for my foyer and kitchen for the past 3 months so I am a educated some on woods/prices. I looked through their samples and found one that I liked. I asked the sales associate.."How much is this a square foot" He responded with "a lot" I responded..."ok well how much" He said "a lot" I found this to be very rude. He has no idea who I am, or if I am able to afford "a lot." I found him completely insulting and I will never return or recommend anyone I know to shop there.
2.0
3 years ago I suppose they tried to be helpful, but guided us to wrong choices for rooms with heavy traffic. My biggest complaint: they "measured" each room and we had enough left over carpet to practically re-carpet a half of the room.. All that unnecessary carpet left over WE paid for. I am sure that our home could have been carpeted for much less if the so-called measuring had been accurate. Very, very disappointed. We gave them a very big job and felt cheated as we rolled up the unused carpet and stored it away. Guess we should have complained more, but the complaints probably fell on deaf ears.
1.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Asked if they had anything in my price range to compare with other bids I had, the salesperson laughed and was like we have nothing in that range. Do you want us to glue on some carpet?...what kind of an answer was that to a customer. I will not visit this place again. There are other places who place customer service #1. The customer is always right.
2.0
5 years ago Great salesmen, unsatisfactory Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.\t\nSent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. \t\nWe would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 \t\nStatus of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
2.0
5 years ago Easy order, unhappy installation quality Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended. Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.

Store Information

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SHAW FLOORING ALLIANCE
1015 John R Rd
Rochester Hills, MI 48307-3231

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient

Features

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