PERFECT FLOORS INC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Perfect Floors
1015 John R Rd, Rochester Hills, MI 48307-3231
248-650-5199
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Rodman F.
5 years ago
carpet macomb
Perfect Floors is a neighborhood store with locations in Rochester Hills and South Lyon. Perfect Floors has been open for more than 20 years and continues to thrive because they offer a large inventory of high-quality carpet, laminate, hardwood, and vinyl at affordable prices.
5.0
Angie F.
6 years ago
No issues
1.0
Sue
6 years ago
Horrible customer service! Horrible experience!
perfectfloors@sbcglobal.net
6 years ago
So sorry for the bad service. I want to help. Please call or text me at 248-321-3421 John Williams- owner
5.0
Pat B.
6 years ago
Cleaned up the old floor each day. Did professional work and the floor looks great. As the job was coming to an end, they seemed more concerned about packing up than tying up loose ends. Had to sweep out garage after they left. Toilet was not straight and I had to get new fasteners, you'd think if you're going to raise the floor 3/4", you'd know you would need longer fasteners. But as I said before, the floor is beautiful.
5.0
Jan C.
6 years ago
We are very pleased with our new carpeting. The installers were very polite. We will return to purchase carpeting in other rooms.
5.0
Eric G.
6 years ago
4.5 stars
1.0
Terry M.
6 years ago
We purchased over 500 sq. ft. of Armstrong Alterna premium grouted tile floor from Perfect Floors in South Lyon in late April of 2014. Soon after installation we started seeing grout separation through out the entire floor. We sent letters and made numerous telephone calls requesting warranty work. After an exhausting 3 years of patience, I was forced to file a lawsuit in small claims court where the court did rule in my favor. It’s too bad because we wanted to patronize our local floor company rather than going to the big box stores. Never again.
Anonymous
6 years ago
We serviced this customer 100%. We sent an expert out to inspect his job. We also sent the S.Lyon manager. Both agreed the installation was flawless. The customer had dents from dropping things on his floors which we fixed for free. He also had fine line cracks in his grout which we later found out was from improper maintenance. Customer was scrubbing with a toothbrush. We also fixed this at no charge to the customer. Both services were done in good faith. Customer still took us to court to try to get Perfect Floors to reimburse him for an inspection fee he paid to have a 2nd opinion. The judge agreed with Perfect Floors. The customers 2nd opinion also said nothing was wrong. I am the owner of Perfect Floors and my name is John Williams. We always take care of our customers. We service approx. 4000 customers a year and if you look at our BBB record it shows our outstanding service record. My number is 248-650-5199.
5.0
Cara C.
6 years ago
Our salesman, Craig Colpean and our installer were fabulous. Thanks for the great work!
5.0
Carolyn F.
6 years ago
I've always had oustanding service from the time I first enter the store through the installation of my floors! I have recommended Perfect Floors many times because of the quality and professionalism!
5.0
Sue F.
6 years ago
Mike Williams is awesome and very helpful. Carpet installers did a great job.
1.0
Mary C.
7 years ago
I find it interesting that while we have had Perfect Floors come and put carpet in 3 times, they won't return our phone calls when we have a problem. We needed them to stretch our carpet and look at a seam that even the OWNER said shouldn't have happened. We have called 5 different times in the last week and have not gotten any response other than "we'll have someone call you". The website says "customers for life".. Well, NOT THIS CUSTOMER.
1.0
Robert J.
7 years ago
Very disappointed in your service and your salesman, Tom? Where is my floor molding? You got my $4500, I'm going to Lowe's and get the molding and do the work myself. I will send you a bill for materials and labor. No, I will not praise your store.
1.0
Robert J.
7 years ago
Very disappointed in your service and your salesman, Tom? Where is my floor molding? You got my $4500, I'm going to Lowe's and get the molding and o the work myself. I will send you a bill for materials and labor. No, I will not praise your store.
5.0
Jean L.
7 years ago
We had new carpet installed in guest room, and it was a great experience from the selection to the installation. Everyone at Perfect Floors was a pleasure to work with, the carpet is beautiful, and the price was great. A PERFECT experience! Thank you so much.
5.0
Richard D.
7 years ago
Excellent sales and installation service.
5.0
Jerami K.
7 years ago
Great service at sales level, and John was great on install! Highly recommended.
3.0
Jan T.
7 years ago
The actual work completed was very well done and I love the look of my floors. Communication as to timing of events, length of dry time, odor of polyurethane, etc could have been much improved upon.
5.0
Rick D.
7 years ago
Very profeessional
5.0
Bill C.
7 years ago
Did a good job.
5.0
Kathy l.
7 years ago
The installers on this project were awesome! Very professional. Very kind. Very clean!! They did a great job! Out of all the contractors working on our project these guys were the only ones that seemed to really take pride in what they were doing. They made sure we were happy with the work they did and went above and beyond to make sure we were satisfied! Thankyou!!!
5.0
Larry S.
7 years ago
We are very happy with the results. Thanks.
5.0
Jim M.
7 years ago
Courteous employees. Timely plan. Quality merchandise Would not hesitate to the company again
4.0
Jim Q.
7 years ago
All of the representatives we worked with were very professional and personable. We were particularly pleased with Craig, who handled the sale and Russ, who led the crew that installed the tile and hardwood floor. Craig was very helpful and patient in helping us select the type of flooring that would fit our lifestyle, preferences, and specific needs. He worked with us to schedule a suitable install date, and has been great with follow through on some final "tweaks" that were needed after the majority of the installation was complete. Our floors look great, and I would highly recommend Perfect Floors.
5.0
Keith A.
7 years ago
The rip out and the installation of our new carpet went well and on schedule. We were very pleased with the work of both teams, especially the installation team which communicated well, were very thorough, and moved furniture and cleaned up well after both days. The only issue was the rip out team apparently did not know that there would be some heavy furniture to move; we had removed all the rest. They did not seem happy with that since it had not been communicated to them. We also had to adjust the quote when an area was not included. Overall, we were very satisfied however.
4.0
Sherry G.
7 years ago
The new flooring is beautiful. The job took 3 days, not 2, but the installers had to work with several issues - floor corners not square, etc. I would use this business again in the future.
5.0
Carol P.
7 years ago
Very happy with our new floor and our rep, Tony. The installer, Kelly, was unbelievably professional, efficient, anc cleaned up everything!
5.0
Brandi H.
7 years ago
Brian C was extremely knowledgeable, helpful and patient through our carpet purchase process.
5.0
Jackie T.
7 years ago
Great experience!
5.0
Alyssa R.
7 years ago
We had great service.
4.0
Pat F.
7 years ago
Very good installers and a decent price for the floor. Efficient. Wish we could have been reminded of what to put away because of all the dust and debri. Took several days to clean up.
5.0
Tammy B.
7 years ago
great people to work with.
4.0
Robin H.
7 years ago
Salesman Matt was great but installation was slower than anticipated. Didn't expect installers to only work from 10:00 to 4:00
4.0
Bruce H.
7 years ago
All was good
5.0
Tony D.
7 years ago
Bryan just finished installing my carpet and I am very pleased with his work. The carpet looks great and the effort he put in was impressive. It was a big job and he almost completed it in one day. He was here about 13 hours tghe first day and took another hour and a half the next. He was expecting to have more assistance but due to another job not going as planned he only had one assistant for a total of about three hours. I don't think the man took a break, he is a very hard worker! Thanks again Bryan!
2.0
John L.
7 years ago
Matt in sales is excellent! Unfortunately, I was very disappointed in the installers, the amount of carpet fibers and scraps left in the house was ridiculous. Once the carpet was vacuumed there were three snags in the carpet, if the installers would have cleaned up just a little the snags would have been caught and the fibers cut. This is unexceptable service!
5.0
Andy
7 years ago
None
5.0
ann
7 years ago
Excellent work and great installers
4.0
bob
7 years ago
Installers did a good job, estimator did not give the right timeline for stairs
3.0
carrie
7 years ago
the order process was a bit messy.
5.0
rebecca
7 years ago
It took a little longer then I would have thought, but it looks great! I recommend you every chance I get!
5.0
susan
7 years ago
Excellent installation by Russ and his assistant. Just one snag when they ran out of flooring.
5.0
mary
7 years ago
great job
5.0
jake
7 years ago
My new engineered wood floor and carpet are beautiful! The installers were fast and did a great job. Thanks, Frank, Bob and Matt!
5.0
sheryl g.
7 years ago
Wonderful service and the installers were very professional
5.0
donna m.
7 years ago
Had a great experience using Perfect Floors! I worked with Matt who was very helpful and answered all of my many questions . He got everything I wanted done for me. He had my new base boards stained perfectly and worked with me to get the right size/height and style I wanted. Very accommodating. I love my hardwood flooring ! Couldn't be happier !
5.0
Lily M.
7 years ago
It was a great experience
5.0
Ed P.
7 years ago
Excellent service starting with explanation of flooring options, selection of the right product, borrowing samples to view at home, and installation by a great 2-man team.
5.0
Susand
7 years ago
Great Service!
Perfect Floors was great to work with. The owners were very accommodating in terms of scheduling and the installers were very pleasant and extremely hard working. They even fixed a closet door that had been falling off of the hinges for months. Great job. I would use them again.
5.0
Ralph
7 years ago
Everything went as scheduled
I thought I was calling Christophers Floorig in Rochester who we have used for many years instead I call perfect floors by mistake. It was no mistake they were very informative about all the different types of wood flooring and Don helped us pick out flooring. We bought oak flooring and it could not have turned out better. I will always return to Perfect Floors for all of our flooring needs...
5.0
HappyJune
7 years ago
Pleasurable Experience
Recent carpet purchase and installation were great. Sales people down to the installers were pleasant to work with. Installation was completed in 1 day. Installer brought in plenty of help to ensure install was completed on a timely basis. Would highly recommend Perfect Floors to anyone requiring flooring.
5.0
Phillips
7 years ago
Great service
I looked at number of flooring companies and Perfect Floors was the most reasonable and helpful.
4.0
HappyJune
7 years ago
Total Service still in question
Experience with Perfect Floors is not yet complete. Carpeting originally picked out was not satisfactory. Currently awaiting installation of 2nd requested carpeting. Will complete another review when this installation is done.
5.0
oconnor
7 years ago
Great Service
I used Perfect floors to install vinyl plank and carpet to my basement and they did a great job
5.0
PAULSONS
7 years ago
"GREAT SERVICE ,"
THE FLOORING GUYS JOHN & ANTHONY WERE EXCELLENT. AT FIRST THEY WERE HESITATE AT DOING THE FLOORING BECAUSE OF THE MEASURER DID NOT EXPLAIN WHERE APPLIANCES WERE. BUT JOHN & ANTHONY WORKED IT OUT AND DID A BEAUTIFUL JOB. IT WAS AN ODDBALL LAUNDRY ROOM AND SHAPE.
5.0
JS G.
7 years ago
Craig Copland for President!!!
Craig at Perfect Floors is the best!!! Perfect Floors has done several projects for us in the past and never any issues
5.0
Ppk1
7 years ago
Love My Flooring
Perfect Floors came to my rescue when I was dealing with a very difficult flooring situation. The salesperson and the installer were wonderful.
4.0
Bedroom F.
8 years ago
Very nice job (Just one small note)
"This duo did a very nice job installing a Laminate floor in our bedroom. They were vary quick and cleaned up after the job very nicely. I do have one small suggestion. When they came to a floor register they just cut off a piece of molding, leaving the ends unpainted, and stuck it in front of the register and sticking out a distance. (I'm enclosing some pictures) The last picture in the group is when another company did my kitchen floor, and just cut real close to the register with no molding sticking out. That looks much cleaner."
5.0
MikeP
8 years ago
Everything happened almost as planned
"The only minor glitch was that the day of the install, our carpet was not in the warehouse and had to be re-ordered and installed several days later. But the job was done to perfection when they installed it."
2.0
RRD
12 years ago
Easy order, unhappy installation quality
Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
2.0
BobDy C.
12 years ago
Great salesmen, unsatisfactory
Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended.\t\nSent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. \t\nWe would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 \t\nStatus of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.
0.0
Bob D.
12 years ago
Great salesmen, unsatisfactory installation. Bare, raw wood shows at cuts of hardwood flooring, trim not attached. installation left incomplete and they have been paid in full. We paid $20,000.00 plus for new, first quality Mohawk hardwood flooring. The trim has visible gaps of more than an inch. Very disappointing as they were highly recommended. Sent emails, made phone calls, left voice mail messages and sent a letter. Mr. Williams did not return telephone calls, emails or voice mail messages left for him. We would not recommend Perfect Floors to our family, friends or neighbors. Bob D. - 48307 Status of our floors as of March 2012. No contact with or from Perfect Floors in more than sixty days.