FAMILY FLOOR & FURNITURE
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
3 days ago
My husband and I went in on Saturday March 16th and picked out flooring and scheduled a time (Monday March 18th) to have someone come out to measure and give an estimate. Monday came and no one showed up and not so much as a phone call. I called them at 11:30 and asked what was going on. They said their employee had called in sick and they would have someone call me back to schedule a time to come out. When the guy called back he said we’ve been swamped since we came in thismorning and “he didn’t know what to tell me” I had said I was disappointed and this seemed like bad business practices that they didn’t even call to explain to customers why they weren’t going to make an appointment. As a customer who is likely going to be spending $3000 plus on flooring this was concerning. His response was “I don’t know what to tell you!” Not even so much as an apology. The only good thing about this place was the two people we dealt with in person were extremely nice and helpful. The two people I dealt with on the phone were insincere and rude... very poor customer service!
3 months ago
Family Floors is outstanding! Their price is affordable and the product is excellent quality! Their installers are outstanding and people who you can trust in your home! Everyone who works there is so kind and patient with all the questions I had! We purchased floors for our whole entire upstairs and downstairs and they turned out absolutely beautiful! Marissa is the sweetest and has such an eye for detail as she even helped us with matching wall colors with the flooring and furniture! Chris is excellent as well as he ordered in all our floors and took good care of us! The best people you will work with! I will only do my business with Family Floors and Furniture for all my floor and furniture needs!! Highly Recommend to those looking at flooring and furniture!! Don’t go anywhere else!!
Amazing service and products! We had Family Floors and Furniture put in new hard flooring and carpet upstairs and loved it so much and it was affordable and decided to get our down stairs done too! I would recommend Family Floors and Furniture hands down!
The purchases I have made with Family, Floors, and Furniture have been very pleasant and fun experiences. Their knowledge of their products assure me that I MADE the right choices from flooring to choosing the right mattress. I totally recommend buying from "family"!!
We bought some pretty engineered wood floors from there. It came in quickly, but we ordered a stair nose and it took a few weeks. It ended up holding up my contractor so he couldn't finish the job, so they ended up giving us one that matched, just a different type of wood and charged us $5 more than it costs them and made it sound like we were lucky they didn't charge us for the freight, even though originally they said they would throw it in for free. I won't shop here again if they can't treat their customers better after spending over $5000 there.
2 years ago
Awesome place to shop! I'm a repeat customer because of the great products and superior service!
2 years ago
We appreciate you!!
2 years ago
2 years ago
I Can not tell you how kind and patient these amazing people areWe decorated our living room one step at a time . actually it was over 8 months. I bought Two chairs I loved (which they had to work a little extra hard to get the second one)Then picked the sofa and fabric. Then the scariest part .....choosing the carpet to finish with perfection .I was extremely nervous about this decision. Quality was of utmost importanceI can honestly say at family floors and furniture. They know their business They answered all my . Questions.Gave knowledgeable, friendly , caring guidence.. to the point I was able to make A comfortable decision This is the second room I have completed with them and am 100% satisfied.from the purchase of the 1st chair to installation of the beautiful carpet . Love Love LOVE it ALL!!!I will recommended them to my friends and family. And as a matter of fact I have !!!Love to be "buying from family"
2 years ago
Family Floors and Furniture have a fantastic selection and great customer service. Will always get repeat business from us.