FAMILY FLOOR & FURNITURE
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5 months ago
I recently purchased carpeting for my home from Family Floor & Furniture after shopping around at multiple stores. Chris was by far the easiest and most reliable of all people I talked with from any store. One store quoted a price of well over $1200 just for the removal of my old laminate. Another national chain gave me a quote in store, but then after they came to measure my home, the price literally doubled. FF&F was just the opposite. They were easy to deal with and t...he price I was quoted was the price I paid. I called to inquire about carpeting one day, Chris came out to measure the next, and he e-mailed a quote to me the same day. I saved over 25% going with them when compared to the lowest price quote I received from competitors. The carpeting was laid about three weeks after my initial call, so it was a very quick and slick process. And the check I wrote was to the penny what Chris initially quoted. There was only one small problem with the installation. When the carpet was being stretched, the machine snapped and knocked a clock off the wall in another non-adjacent room and broke it. Their insurance would not cover the damage. But this was an accident and not really the fault of the man who laid the carpet. It's just one of those things, but I wish they had better insurance coverage. With all that said, I would never, ever hesitate to order carpeting from them again. They're true to their quotes and there are no hidden expenses whatsoever. If you're wondering which company to go with, you can't go wrong with them. See More
10 months ago
My husband and I went in on Saturday March 16th and picked out flooring and scheduled a time (Monday March 18th) to have someone come out to measure and give an estimate. Monday came and no one showed up and not so much as a phone call. I called them at 11:30 and asked what was going on. They said their employee had called in sick and they would have someone call me back to schedule a time to come out. When the guy called back he said we’ve been swamped since we came in this ...morning and “he didn’t know what to tell me” I had said I was disappointed and this seemed like bad business practices that they didn’t even call to explain to customers why they weren’t going to make an appointment. As a customer who is likely going to be spending $3000 plus on flooring this was concerning. His response was “I don’t know what to tell you!” Not even so much as an apology. The only good thing about this place was the two people we dealt with in person were extremely nice and helpful. The two people I dealt with on the phone were insincere and rude... very poor customer service! See More
Family Floors is outstanding! Their price is affordable and the product is excellent quality! Their installers are outstanding and people who you can trust in your home! Everyone who works there is so kind and patient with all the questions I had! We purchased floors for our whole entire upstairs and downstairs and they turned out absolutely beautiful! Marissa is the sweetest and has such an eye for detail as she even helped us with matching wall colors with the flooring and furniture! Chris is excellent as well as he ordered in all our floors and took good care of us! The best people you will work with! I will only do my business with Family Floors and Furniture for all my floor and furniture needs!! Highly Recommend to those looking at flooring and furniture!! Don’t go anywhere else!!
2 years ago
3 years ago
We bought some pretty engineered wood floors from there. It came in quickly, but we ordered a stair nose and it took a few weeks. It ended up holding up my contractor so he couldn't finish the job, so they ended up giving us one that matched, just a different type of wood and charged us $5 more than it costs them and made it sound like we were lucky they didn't charge us for the freight, even though originally they said they would throw it in for free. I won't shop here again if they can't treat their customers better after spending over $5000 there.
3 years ago
I Can not tell you how kind and patient these amazing people are We decorated our living room one step at a time . actually it was over 8 months. I bought Two chairs I loved (which they had to work a little extra hard to get the second one) ... Then picked the sofa and fabric. Then the scariest part .....choosing the carpet to finish with perfection . I was extremely nervous about this decision. Quality was of utmost importance I can honestly say at family floors and furniture. They know their business They answered all my . Questions. Gave knowledgeable, friendly , caring guidence.. to the point I was able to make A comfortable decision This is the second room I have completed with them and am 100% satisfied. from the purchase of the 1st chair to installation of the beautiful carpet . Love Love LOVE it ALL!!! I will recommended them to my friends and family. And as a matter of fact I have !!! Love to be "buying from family" See More