CARPET & BLINDS CENTER
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
2 weeks ago
The only reason I am giving even a 2-star rating is because the owner was great to work with. Early to our appointment, clearly knew his product, and was very accommodating. It all started when Carpet and Blinds Center called to schedule the installation of my carpet. I told them this particular Saturday is the only day I am available. They confirmed my appointment and even commented on how easy it was because I already had a date for them. On that particular Saturday, at 8AM, when the team was supposed to have arrived, no one showed. I called when they opened at 10AM and was told due to a scheduling mishap, the team would now arrive at 3PM. The team then arrived closer to 3:30PM. During the installation, I asked them if they would be installing new carpet tack strips throughout as the reason my carpet was being replaced is because there was a flood in my basement. They said yes. When I walked by and saw they had not ripped up the old, damaged carpet tack strips, I asked them what was going on and cited our conversation that had occurred just a few minutes prior. Only when I caught them in the lie is when they began ripping up the tact and installing new carpet tack strip. Really disappointing experience considering all of the 5-star reviews I see below.
4 months ago
7 months ago
Come check out our new showroom. We have many options to choose from. The staff is friendly and can help you choose your next flooring project.
7 months ago
Do not trust this company, I ordered carpets for my stairs , had only a morning to have it installed. The owner assure me it would be done, paid a $200 deposit. On the day they were supposed to installed the carpet, i waited several hours, no news no phone call to alert me of any delay, Called their office, the secretary, said Oh they are just around the corner, typical answer to make you wait...! I had guest arriving, so i cancelled the order there and then. Next day i returned to the shop asking for my deposit back, the owner refused to pay back, using an excuse that he had to pay his men. Be careful of unscrupulous people promising the moon just to get your business and running away with your money.
6 months ago
Sir I believe you have mistaken companies. I do not see any receipts from 2017 named Philip Messer. Please feel free to contact our office at 703-378-7400 if you have any questions or concerns. Our company strives to provide the best customer service possible. If you would have came into our shop asking for a refund we would remember due to the fact that we are a small business and have three sales people who handle customers. We hope you found the correct company and was able to get things worked out in the end.
9 months ago
Had a problem with one of the Hunter Douglas blinds I bought from the Carpet & Blinds Center almost seven years ago. �I brought the blind into the store for repair and they shipped it out to the repair center in Maryland. In two weeks, the repaired blind was shipped directly to my home - as good a new! � � The staff was very accommodating and very helpful �They really stand by their products and have provided excellent service. � � I highly recommend this company for your next window treatment!!
2 years ago
3 years ago
I came here in search for someone to install window blinds. �I spoke to Heather a couple of times on the phone. �She was very pleasant on the phone and just as pleasant in person. �They have a huge variety to choose from so whatever your desired look is, they can accommodate. �They also have their own installer that will come and do all the work for you at a very reasonable rate. �If you need measurements, they will come out to your home at no cost and do the measurements. �This allows them to provide you with a true quote as well as letting you know if your selections are available due to the sizing of your windows. �Great customer service!
4 years ago
5 years ago
5 years ago