THE CARPET STOP

4.0
|
61 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
THE CARPET STOP 1542 W Anderson Ln, Austin, TX 78757-1465 512-419-1144 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
46 Reviews

Reviews


5.0
last month Great experience . Fast and flawless. Gina was awesome to work with.
5.0
2 months ago Had an awesome experience! Right when we entered the store my wife and I were greeted. Dustin was the gentleman who helped with our carpet and installation needs. Dustin is very knowledgeable and was very patient in our selection. At the time of this post there was a $40 deposit for home measurement on the quote for material (carpet and padding). The $40 was deducted from the total price! Labor was $255.32 contracted out to "T Garcia Carpets". Their installation technicians, Lorenzo and Abel are pros! They worked in unison and cleaned up everything! My wife and I give this whole carpet experience a 5 star rating!
2 months ago Business Owner Jim - Dustin and our whole crew here at The Carpet Stop want to thank you for shopping with us! I am happy to hear your carpet estimate, purchase and installation went smoothly and that you are enjoying your new floors. We also appreciate you taking the time sharing your experience here on Yelp! If there is anything we can assist you with in the future please let us know. Thanks again!
5.0
3 months ago Don't let the outside of building turn you away. They have huge selection and Gina was great to work with. The installers also did thorough job. Friendly A plus too.
5.0
4 months ago Well we finally have carpet and it's thanks to Carpet Stop! We went to Lowe's and HD and they wanted between $900-$1600 for 2 rooms. 900 low quality and 1600 being good or decent. Also would be 4-6 weeks before having it installed. So we decide to try here. Walked in and got with Dustin who showed us around. He said it'd be a couple weeks of we ordered carpet but a week if we saw anything we liked in the warehouse. So we looked. Found a really nice and soft carpet and decided to get a quote. 700 and some change installed. Came out the NEXT day and it was installed within an hour. Happy we came here and will be returning when we need the rest of the house.
4 months ago Business Owner Thank you so much Ricky for shopping local with us at The Carpet Stop. We are happy we were able to save you time and money and really appreciate your business. Dustin and our staff look forward to serving you in the future!
5.0
4 months ago Carpet Stop couldn't have been more helpful or more wonderful. We worked primarily with Gina, who was amazing, and helped us out of a tricky situation. We had guests who'd left some kind of iodine stain all over one of our bedroom carpets, and needed to get the carpet replaced in that room. Gina was super helpful, knowledgable and efficient. We feel like we got exceptional service, an exceptional carpet, and an exceptionally reasonable deal. We were a small job, but Gina always treated us like we were having our whole house done. We're going to ultimately need to replace all of our upstairs carpet, and really look forward to working with Carpet Stop again. Wouldn't go any place else. Thanks for rescuing us, Gina!
4 months ago Business Owner Thank you Molly for giving us the chance to help you with your flooring project! I am so glad Gina was able to assist you with her friendly product knowledge and that you had a positive experience. We look forward to seeing you again. Gina sends her personal "thank you" too :)
5.0
5 months ago I CANNOT say enough about Carpet Stop and Gina specifically. We were attempting to buy carpet for our son's apartment from another state which is no easy feat. From my first phone call Gina responded with "I got this, I am going to make this work for you" And that is exactly what she did. Helped me pick carpet, sent pictures of carpet samples, got me scheduled on the one and only day we could have the carpet installed. She was AWESOME. I also want to give a shout out to the gentlemen who installed the carpet. Due to a mix up with the electric company we had no power in the apartment when they were installing. Power is needed for carpet installation and they waited patiently while we went and rented a generator which easily took over an hour. i would use Carpet Stop again in a heart beat and recommend them to anyone and everyone. They truly care about their customers and make life easy for them! THANK YOU GINA!
4 months ago Business Owner Thank you so much for the kind words Karen! I am glad Gina and our team were able to make your flooring purchase for your son's apartment as easy as possible. Gina mentioned you found us on yelp and she is so happy you chose us to do your job & says thank you too :)
5.0
6 months ago Carpet Stop. What can I say? It's nice to walk into a place and have the staff know the product. My sales person (Matt) was friendly and knowledgeable and most of all eager to help research the things we were most interested in to help us make an even more informed decision in our mid-century home. You need carpet or flooring and dont need the hassle of dealing with someone who also sells faucets and garden hoses...I'd skip the big guys and see these experts.
5.0
11 months ago If I could, I would give them 10 stars! Had a carpet "emergency" and they were amazing; from the customer service, to the product knowledge, to the scheduling, to the install....I couldn't have imagined it would go this smooth or this fast, but it did! BIG SHOUT OUT to Gina who helped us - Thank you for everything!!!!
4 months ago Business Owner Thanks Amy..... I am so glad Gina could help you with your flooring emergency! Gina prides herself on being friendly and helpful and you just made her day. Thank you so much for choosing us at The Carpet Stop to help you with your carpet project!
5.0
11 months ago Gina is incredibly helpful and makes magic happen to meet your deadlines! She was very helpful in guiding us towards our tile of choice and grout picking. Super down to earth and professional. Prices for we're very competitive. Highly recommend shopping here for tile needs!
5.0
11 months ago We have used Carpet Stop to put in flooring at our condo and when doing a make ready on my mom's home. They are awesome. Matt is great!
5.0
12 months ago Really quick service! The woman who ring me up was very nice and tried to understand my situation and even recommended I try asking my apartment for help. I ended up getting more carpet than I needed, which was fine cause it didn't come smaller. Really happy with my experience! :)
3.0
last year If I was just rating the sales experience and the price for these guys, they'd get 4 stars (price was good, mostly friendly staff, but they would have gotten dinged a star because the sales guy would talk about stuff that isn't relevant to the sale and would get sidetracked and forget what he was doing (but he was a nice guy!). But they lose it all when it comes to scheduling the delivery. I scheduled a week (yes a whole 7 days (partly because they had to order the carpet) in advance, and was told that the installers take lunch from noon to 1pm and that I would be first on the list after lunch. I was also supposed to get a call the day before from the installer. Nope, no call, nothing. So the morning of the install I call the store to confirm. Dustin answered and checked the board and said yes, I was scheduled for right after lunch. He also said my salesperson would call around noon to confirm the time. Again, no call. I try to be patient, but now it's after 2pm and I call and ask for Jim (owner/manager). But he' on a call so I leave a message. 25 minutes later the original salesperson returns my call. So I tell him what the problem is and he says, oh they'll be there at 4. I replied, 'oh so this is like the cable company?'. So what happened to "I'm first right after lunch"? So the salesperson says he'll see what he can do, and calls back ten minutes later and says they are on their way. Finally about 3:30 one guy shows up and gets it done and I'm happy with the install. The next day I get a call from Jim who leaves a nice, long voicemail. He's apologizing profusely and tells me that they very much value their customers and have been serving the Austin community for 19 years. Other than my experience, they have very good reviews (one of the reasons I went with them), and he seems really disheartened and says they dropped the ball and promised to communicate better in the future. I believe him so I'm adjusting my rating up to "A-ok". I do appreciate the followup from the owner, but that can't take away my bad experience with the scheduling/lack of communication.
5.0
last year Matt at The Carpet Stop is awesome, Home Depot $1200, Matt matched quality dollar for dollar, installed, furniture moved, taxes, out the door and into mine for $775, give him a call 512-419-1144 tell him I sent you. Jason Stubbs
5.0
last year Excellent service! Like you are their number one priority. Very honest, reliable and FAST! Great pricing.
5.0
last year Matt I can not recommend you are Carpet Stop enough!!! Not only to my clients, but to my fellow Realtors as well!
3.0
last year This place has a great price on their "in stock" stuff. 2 different shades of beige with touches of brown mixed in and a standard 8lb pad. Also the install price was quite good (46 cents a sq foot if I remember correctly). However, the sales people made me a little uncomfortable with their personal questions.
5.0
last year I signed up for Yelp just so I could leave a review for these guys. I was only going in to buy a small quantity of carpet, but the service I got would have made anyone think I was buying for a large commercial job. It made no difference to the salesman that was happening whether I chose the $600 quote or the double $1100 quote --He was happy to sell me either. After leaving with his card and the quote I saw that he was the President --Jim. Great experience. We are building a new house and they will definitely have all of my future carpet business.
last year Business Owner Thank you very much for the kind words Tony. It was a pleasure helping you with your flooring purchase and I appreciate you shopping with us. We look forward to seeing you on your future projects!
5.0
last year Third house, third time buying carpet from these folks. Each time they have not only been exceptionally helpful (answering questions, discussing the difference between carpet types and warranties, showing different selections), but have also been incredibly nice, friendly, low-pressure, and accommodating. I know exactly how my experience will be when I come in here, which eliminates the stress that normally comes with this kind of purchase. Moreover, I first started shopping here over 4 years ago, and still see the same faces which makes me very comfortable. Actually, during my most recent shopping experience, the gentleman (Ryan) who helped me actually remembered my name from 2 years before. In a highly competitive industry with lots and lots of competition, this place is absolutely worth checking out. And their pricing is VERY competitive, especially for the (lots and lots) of carpet they carry in-stock. Worth a 5-star review for sure.
last year Business Owner Thank you so much Josh. Your family has been doing business with us going on 15 years and it is so appreciated. I hope you enjoy your new flooring for years to come.
5.0
2 years ago One of the truest statements in the human language, IMHO, is the statement "Beggar's can't be choosers!" How true that is. Imagine if you put a quarter in a bum's coffee cup and he gave it back to you and said "Dimes only please!" I'll tell you what. You'd probably be looking at a pretty skinny bum. In my world, the world of wireless telephone, we certainly can't be choosers. The competition is merciless and the stakes are high so we treat literally EVERY single customer like they are a piece of gold when at best they are usually fool's gold or just a turd. I hope none of them are reading this LOL. So I really need to commend the outstanding people of The Carpet Stop for making service such a high priority. I recently threw a party at my loft which included a "Build Your Own"sundae bar, which was a hit with my guests and a miss with my beloved carpet. LOL. Time for some new carpet. The people here were just exceptional. It took less than 96 hours from the time I entered their showroom to the moment I was watching them rolling out the glue and nailing my new carpet in place. The selection of texture and color available is exquisite, premium and high end. I am just extremely pleased with how clean, modern and fresh my living space has become. The next time I offer someone a sangria at my place, it's definitely being served in a sippy cup. LOL.
5.0
2 years ago Great Products and Great Service Have had Matt York help us a couple times - carpet for a rental property and Hardwood Flooring at home. Had looked all over for the right flooring and struck gold. Matt had a special shipment on sale that was perfect choice for us - 2 years later we still marvel our beautiful and durable flooring.
5.0
2 years ago Selection, price, experience ...Carpet Stop has it all. I live in Lakeway and the 35 minute drive was worth it for the money I saved. They couldn't have been more professional or courteous, including follow-up phone calls to make sure the installation came off perfectly. (It did.) I was impressed with the level of service and consideration I got from everyone on the team.
2 years ago Business Owner Meg - Thanks for choosing The Carpet Stop to assist you with your flooring project. It was a pleasure working with you and we really appreciate you making the drive out to visit us!
5.0
2 years ago The first time (5 years ago) I needed to buy carpet for a rental property, I compared prices and product at 6 or 7 stores in Austin before deciding on Carpet Stop. I was very pleased with their great service, prices, and carpet selection. I needed carpet again this year and saved myself the exhaustion of shopping around; I went right to CS. James, the nice man who assisted before, was there to greet me! He gave me a great discount on a couple options, was able to go with me that day to take measurements, and since has gone above and beyond in every way possible to make sure the price was as low as possible and the install as easy as possible. Carpet Stop (and James) earned my highest recommendation. The carpet looks beautiful, was installed within days of my original visit, and I am confident that the price wouldn't have been beat at any other shop. Go here first!
2 years ago Business Owner Thank you so much for your kind words Lindsay! We really appreciate you choosing James and the Carpet Stop again to help with your flooring project. Your repeat business and satisfaction are very important to us and we are grateful to have you as a customer and friend :)
5.0
2 years ago Carpet Stop has good product at a fair price. James and the team are knowledgeable & cheerful. Over the years, I've bought full coverage to remnants for a single room. They'll measure & consult for free, match what you have, arrange delivery & installation with trusted contractors or let you carry out. This is the first place I go for all flooring.
5.0
3 years ago Totally solid people. I like this place, really good selection of wood/laminate stuff.
5.0
3 years ago I've purchased many shades and styles of green carpets from Carpet Stop over the last several years for my slot car tracks, and have always been happy with their product and helpfulness. When I was looking to replace some carpet in my home with wood floors, I asked them who they would recommend. Little did I know they did wood, too! Since this was going to be a large and expensive job in the thousands of dollars, I met with them and two other reputable companies to meet them and get quotes. Carpet Stop was in line with the other bids, and actually only higher than the lowest bid because they included shim molding that the other company did not. They worked with me all the way, were honest about the availability of the product and their installation schedule, and they did a wonderful job. Our floors look great, were within our budget, and done on our schedule. If you need carpet, there is no better place, but I found out that also holds true for wood, and probably tile, too!
5.0
3 years ago Simply fantastic experience with the entire team @ Carpet Stop. Jim and Matt helped us pick out the right laminate flooring for a small room project and provided the us the best pricing. The professionalism and attention to detail from the initial meeting through installation is much better than the big box flooring stores could provide. We also like working with locally owned Austin companies. Nothing but great things to say about Carpet Stop.
1.0
3 years ago We just moved into a new home in Lakeway and needed new carpet in several rooms. I made the BIG mistake of calling The Carpet Stop. First call; I asked if someone could come out for measuring, or if I took measurements, could I come in and get a quote. Not possible I was told. "Well, Lakeway's pretty far. Can you call back?" I realized I was being rushed off the phone. Second call; I asked my same questions again. The manager says, "Oh, well, we can't do anything out in Lakeway. If you want, I can have an installer come by to talk with you." Then he hangs up. Carpet Stop probably writes their own reviews on Yelp and other sites. Lots of disorganization, no help on the phone and bad attitude from them; I understand people have bad days, but I tried to do business with them twice and the rudeness was inexcusable.
3 years ago Business Owner Michael T. - Sorry to hear you had difficulty getting a quote from us for your job in Lakeway. We have been serving the greater Austin area including Lakeway for over 17 years and all of our reviews are genuine (we value all of our customers). I checked with Matt our manager and he is wondering if perhaps you called a different store in error? I am in our office everyday except Sunday and I can personally come out to offer you a free estimate at your convenience. Once again my sincerest apologies.
5.0
3 years ago I've purchased many shades and styles of green carpets from Carpet Stop over the last several years for my slot car tracks, and have always been happy with their product and helpfulness. When I was looking to replace some carpet in my home with wood floors, I asked them who they would recommend. Jim told they did wood, too! Since this was going to be a large and expensive job in the thousands of dollars, I met with them and two other reputable companies to meet them and get quotes. Carpet Stop was in line with the other bids, and actually only higher than the lowest bid because they included shim molding that the other company did not. They worked with me all the way, were honest about the availability of the product and their installation schedule, and they did a wonderful job. Our floors look great, were within our budget, and done on our schedule. If you need carpet, there is no better place, but I found out that also holds true for wood, and probably tile, too!
3 years ago Business Owner Warren - Thank you so much for kind words and repeat business throughout the years! We really enjoyed helping you and your family with your wood flooring project before the Christmas holiday. I hope you enjoy them this new year and for many more to come!
4.0
3 years ago This customer did not leave a comment.
5.0
4 years ago They gave a great price,installed quickly and did a great job! Ryan was very nice and informative.
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I had a pretty big job. We ripped out old tile, put in new tile on the first floor, put hand-scraped wood flooring in my office, vinyl plank in our craft room, and super soft carpet upstairs. We probably did about 2500 square feet. The overall job took a full six days. I quoted a few places for the job. I had formal quotes from Carpet Stop, CRT Flooring, Independent Contractors, Floor and Decor, Lowe's, and Home Depot. I was probably at 15 flooring places in all! A lot of the places had specials going (cash back, coupons, rebates, free gifts, etc), but Jim at Carpet Stop gave me a flat overall price. Jim's flat overall price factored in all of the "specials", and he actually came in lower than the other bids. However, it was really the customer service that sold us. The other flooring places took forever to get back to us if we had questions. However, Jim either always answered the phone or got back to us right away. He was able to put up with us every time we changed our minds about something! We wound up upgrading our grout, and Jim gave us the grout upgrade at cost! When they were installing the grout, it turns out I needed more than the manufacturer recommended, but Jim covered that cost without any problem. The install guys were great. Carpet was installed per specification, tile guys were very detailed oriented, and they all did everything that I asked without complaining at all. Jim also stopped by a couple times to check on the install and answer any questions we had. After the install was completed, they cleaned everything up and my home was beautiful. A week after install, Jim even called up to check on everything. I wholeheartedly recommend this place.
4 years ago Business Owner Sean - Thank you so much for the kind words and choosing The Carpet Stop for your entire flooring project. It was a pleasure working with you and your family. Enjoy your new floors! Jim
4.0
4 years ago We chose Carpet Stop based on the Yelp reviews. Good decision. We needed all-new carpet in our home's bedrooms plus some outdoor carpeting on the patio. We started at Home Depot, which had great prices and cheap installation but offered very little help understanding the differences in carpet fiber types, weights, and pad choices. Their $50 basic installation also got expensive for any extras like moving furniture. Carpet Stop was competitively priced with HD, and our salesperson Ryan helped us make a more informed decision regarding what carpet and pad to go with. He also booked their preferred local installers to put it all in. The installation crew was fast and did an amazing, professional job. They even moved our furniture out and back for very little extra. Support a local business and go with these guys!
5.0
4 years ago My husband and I were very pleased with our experience with Carpet Stop. Our salesman, James, did an excellent job making sure we had all of our questions answered quickly. The installation guys were polite and efficient. I highly recommend this company.
5.0
4 years ago Very pleased with our experience at Carpet Stop. Fast efficient professional service. Quality products. Helpful with arranging installation. Highly recommend.
4.0
4 years ago See those four stars up there folks? Those are for CUSTOMER SERVICE, which I received in abundance over the phone from The Carpet Stop today, even though I am not (yet) officially their customer. Here's how it went down: Me: I have a an unusual question. Carpet Stop Man: I definitely have an answer for you. Me: I am looking for a vinyl tile, which I will describe as a "novelty tile" that looks like grass. I saw them at Lowe's a long time ago and they looked like leaves, or a swimming pool, or grass. But I can't find them anymore ... Carpet Stop: (disclaimer: this is paraphrased) this is not something I've ever seen before, but it doesn't mean that it's not available. Let me give you approximately 5 different ideas for how you can find this product that sounds strange and unusual (and maybe non-existent). It went on like this for a good 5-7 minutes. It was an embarrassment of information and advice riches, and I LOVED it. ****** Can I just tell you why I loved and appreciated this exchange? 1. they don't sell the product but he was willing to help 2. he give me lots of great suggestions for ways to locate this product (or something similar) 3. he expertly recognizes that by sharing his knowledge I could become his customer in the future ... quite correct sir. I might even go on Yelp and tell everyone how helpful you were! I imagine that throughout this exchange Carpet Stop Man was probably wondering *why* anyone wants tile that looks like grass, but he respectfully does not ask extra questions. I mean, who wants their indoor floor to look like the outdoors? Umm, me ... maybe he's heard it all by now ...
5.0
5 years ago We truly appreciate all The Carpet Stop did for us. The floor looks great! The installers are such good people. We love it!!
5.0
5 years ago I would like to thank your company and James for the pleasant experience with your business. James was so helpful and pleasant during the process of selecting a carpet and measuring etc. We absolutely love the carpet and will enjoy it for years to come. I will always recommend your company and especially James. Thank you again!
5.0
5 years ago Okay Folks the guys at Carpet Stop are awesome! Well knowledgeable on the product lines as well as helpful in the true amount of carpet needed! I ran into problems with other carpet stores and installers and was so frustrated when I zipped into The Carpet Stop. Jim assisted me and looked at my floor plan and helped me immensely! Carpet was installed beautifully! Carpet Stop will always be my FIRST STOP!
5.0
5 years ago Just finished up installation of new carpet, laminate wood and tile flooring. Could not be happier with the job Jim and his crew did for us. We had planned on going with vinyl wood plank flooring for one part of the job but ran into problems with the subfloor. Jim and his team came up with a workable solution and never missed a beat. The installation crews were top notch and did fantastic work. The moved all the furniture with no issues and helped us get it back just the way we wanted it. Jim and his crew answered all of our questions and checked in on the job several times. Pricing was extremely competitive and the net result is fantastic. Highly recommend!
5.0
5 years ago I was very hesitant about using the Carpet Stop based on the mixed reviews. I found myself in a pickle without much of a choice, so on my realtor's word I called them up. I didn't have much of a choice because it was a Friday and I needed the carpet by the following Tuesday. Texas Flooring completely blew off our appointment on Thursday. They never even bothered to return my messages or apologize for no-showing. Doug from AAA Carpet never returned out call requesting a quote after he told us he would check what he had in stock. The people at Florh seem topnotch, but have no inventory for my rush job. Anyways, this left us with The Carpet Stop who said they were able to install new carpet on Tuesday. My hubby went to the warehouse and picked out our carpet. He worked with James, who was very professional and never tried to up-sale. They just finished the install and did an excellent job. I am very happy. The workmen cleaned up after themselves, were very efficient, and were very courteous. I would absolutely use them again. The carpet looks great!!!
5.0
5 years ago The Carpet Stop has all sorts of flooring, everything......carpet, tile, wood, laminate....I have worked with Jim on one home improvement project after another and couldn't be happier! Jim knows his products extremely well and really helps you make the right decision by explaining the pros and cons of each. Over the years I've had carpet installed, tile flooring, laminate flooring and a tile back splash. All of them look great! I've already recommended Jim and The Carpet Stop to several of my friends and neighbors and all of our houses look wonderful. I've also had Jim install flooring at my business with the same great results. Very fair pricing, extremely knowledgeable about their products and fine installation work......The Carpet Stop will always be the flooring store that I recommend.
1.0
5 years ago Not for me. The shopping experience felt very sleezy. I was told one thing over the phone, and then it felt like a shake down when I was there in person. The sales person also seemed uninterested and quite frankly rude after he found out that I only needed one or two rooms. I guess not enough money in it for him to bother with me. Coupled with the fact that a bug flew in my face and the salesperson did not even flinch or ask if I was ok. Not what I expected. Needless to say I will be taking my business elsewhere. This was my experience and my opinion.
5.0
5 years ago Uprooting to a new home in a new area is unsettling if not traumatic. Adding an unattended major reflooring job to the mix is down right frightening! So When we finally arrived to find the result looking spectacular, we were elated. We'd like to thank Brian for his professional attention to every detail, and Jose Cruz for his craftsmanship, making this part of our transition a delightful surprise. We're pleased to recommend Carpet Stop to anyone.
1.0
5 years ago I first used this company back in mid-90's and have used twice since. Dropped in about 5 weeks ago, worked w/the owner Jim Terlinga, who recognized me from the last 3 times I had worked w/this company, on choosing tile. Left, considered, went back to tell him what I wanted. Asked to speak to Jim. He came out, a bit harried. I said I could talk w/someone else, but he said no, he could help. Then he told me I couldn't get what I wanted, so I had to re-select. He sounded impatient, I told him I could work w/someone else. He said he could do it, but next time, make an appt.?! An hr. later, we found the perfect thing. He told me someone would confirm appt. No confirmation, so I made other plans. Ryan, mgr., rescheduled. He came out to do the sketch, to measure, etc., and he was to give me names of contractors they recommended. He left. 2 weeks later, I sent an email to Jim asking if they did not want to work w/me as I heard nothing back. No response. 3 weeks after appt., I called to ask Jim for explanation. Referred to acting mgr, as Ryan not in. They could see no notes on Ryan's drawing. Said they would call me back, and again the store owner apparently did not want to talk w/me. Disappointing after all this time to be treated like this. I'll order elsewhere. This was bathroom flooring, and all wall tile.
1.0
6 years ago this guys messsssup