FLOORING AMERICA
Purchasing flooring can be daunting, but we’re committed to making the process easier for you every step of the way. Whether you choose carpet, hardwood, luxury vinyl or tile and stone, you can trust in your flooring retailer to help every step of the way.
Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Flooring America
10200 Hickman Ct Ste 300, Clive, IA 50325-5330
515-650-9430
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Mark J.
6 months ago
Danny was very helpful and timely with home arrivals and with estimated cost.Ryan was timely with installation and left thr rooms clean.
Anonymous
6 months ago
Hi Mark thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Isaiah T.
6 months ago
I worked with Jaci and she went above and beyond for me! From selecting the best product for my budget/needs to walking me through pricing and making sure install was taken care of to my satisfaction. Thanks Jaci!
Anonymous
6 months ago
Hello Isaiah, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
2.0
Vicki H.
6 months ago
We arranged installation a month beforehand. They delivered materials the week before installation, but not enough material and they did not know it until the job was half done. Then, they could not finish and left the job unfinished for another week or two. I took vacation to be home during the installation, but had to go to work before they finished. When I came home that day one or more of the workers had used my upstairs bath and left the seat up even though there was a bath next to the room they were working in.When they finally came back and finished they wanted immediate payment. I told them I would pay after my husband came back from a business trip that week and had checked things over ( he is a contractor and has told me over and over not to pay until a job is definitely done and they had not done the two steps into the room, which we had been told would be done.30 minutes later a rude man named Shane called and said he was the manager and why had I not paid his guys when they left? I told him FA would be paid the following week when I paid monthly bills, my husband had not yet seen it, the two steps were not done and we waited on them weeks, because of their lack of pre-planning so they could wait a week.Never will we use this business again.
Anonymous
6 months ago
Hi Vicki. We apologize for our delayed response, but we wanted to do our due diligence to investigate your situation. We have talked to the managers and sales staff at all three locations and none of our sales representatives can locate …Hi Vicki. We apologize for our delayed response, but we wanted to do our due diligence to investigate your situation. We have talked to the managers and sales staff at all three locations and none of our sales representatives can locate your customer profile. Your name is also not in our system showing you have not purchased anything from Flooring America at any of our locations. In addition, the only Shane we have at Flooring America is the owner, and he would not call a customer asking for money. We do apologize you’ve had a bad experience with your flooring, but we can’t find any evidence that you actually bought from Flooring America in Clive, Ankeny, or Mason City. If you think this is incorrect, please reach out to Chris Miller at 515-331-4613, and he can discuss it with you. Otherwise, if you didn’t do business with us, we kindly request that you please delete your review on our site and repost it on the company that you did business with. Thank you.More
5.0
Dustin C.
6 months ago
There are a lot of flooring places in Des Moines, but only one has Jesi Jordan. Honestly, she is the best. We’ve worked with her multiple times for various projects, and we always reach out to her for the next one as we know we will be well taken care of.
Anonymous
6 months ago
Hello Dustin, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Richard G.
7 months ago
Flooring America handled the flooring for our kitchen remodel in 2018, and we were very pleased. So, when we wanted to update the floor in one of our bathrooms, we chose to go with them again. They helped us choose the right material and color for our project and provided excellent installation. It turned out great. We’ll definitely use them in the future.
Anonymous
7 months ago
Hello Richard, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
2.0
Joe P.
7 months ago
I had 3 bedrooms and stairs carpeted at a fair price 3 1/2 yrs ago, purchased the install with an upgrade pink pet friendly pad. However, after a cat accident at bottom of stair carpet, I was unable to get the smell out, so decided to tear out that section of carpet a few weeks ago, and there was the original speckled pad from the prior carpet, new pad was not installed at base of staircase. Now I am not even sure how much of the carpet has the pet friendly pad. I remember the installers bringing in a pink pad, but they obviously did not get the base of the stairs with it. This is unfortunate because I paid for the higher cost pad, but did not get it under all the new carpet.
Anonymous
7 months ago
Hello Joe, thank you for reaching out to us, we genuinely value your feedback and the opportunity to address any concerns you may have. We are committed to providing the quality and type of products our customers purchase and expect. Your …Hello Joe, thank you for reaching out to us, we genuinely value your feedback and the opportunity to address any concerns you may have. We are committed to providing the quality and type of products our customers purchase and expect. Your experience is important to us, we would greatly appreciate the opportunity to investigate your situation. Please do not hesitate to contact our owner, Chris, directly at 515-331-4613. He is dedicated to ensuring that your concerns are thoroughly investigated and addressed to your satisfaction. We look forward to the opportunity to make things right for you and to continue serving you with the level of excellence you deserve.More
5.0
P. D.
7 months ago
Had new flooring (LVP) installed in the entire house last spring and could not be happier. Sure there were a few issues here and there, but what large project doesn't have those. The manager, Mike, was easy to work with as so were the installers. If I had more floors to due, I would certainly go back.
Anonymous
7 months ago
Hello P., thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Don C.
8 months ago
We had Flooring America replace all of the carpet within our home. They provided flexible scheduling of the work across 4 days to allow us to move furniture ourselves and limit disruption to our daily schedules. Danny was our sales associate and he was always helpful throughout the process of making our selections as well as scheduling the work to be done. The installers were Ryan and Cody for all 4 days. They were on time and courteous throughout the process. They listened to any concerns we had and provided ways to accomplish their tasks as well as ours. They always cleaned up after their work too, not leaving anything for us to clean up. They also provided some temporary setup to allow moving of furniture out of the way for the next days tasks. The team used by Flooring America was great. I hope to not have any flooring needs in the future, but I would certainly hire them again if any needs arose.
Anonymous
8 months ago
Hi Don thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Lisa A.
8 months ago
This is our second time using Flooring America (via Costco). Danny is thorough: made sure we selected the right carpet for our space/use, taking measurements and walking us through the entire process. The install team is top notch: efficient, kind and exceeded my expectations. Highly recommend and we will use them again!
Anonymous
8 months ago
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Lora L.
9 months ago
Great experience working with Danny Miller in sales. The installer Edgar Serrano does great work and made sure I was happy with the installation before leaving my house. Love my new carpet and definitely recommend them!
Anonymous
9 months ago
Hello Lora, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Ryan H.
9 months ago
We just purchased our first home and replaced the flooring on the main and basement. Jesi was incredible to work with. She helped us find what we were looking for without being pushy and was patient in answering our slew of questions. She was also very respectful of our budget and went out of her way to make it all work for us.The crew that did our LVP and carpet installation was professional and did an excellent job. We are extremely happy with our new flooring and it has transformed our home.
Anonymous
9 months ago
Hi Ryan Thank you for taking a moment to share your experience. We are so pleased to hear you found your new LVP and carpet to your liking. We look forward to welcoming you back again soon.
5.0
Diego G.
10 months ago
We had a great experience working with Danny (Sales) and Jeff (labor). We had been looking to upgrade our flooring for a year and had a couple recommendations from friends. Ultimately, decided to go through Costco's program with Flooring America and we couldn't have been happier with the experience. Danny was responsive and a true consultant in asking great questions and guiding us through the experience. Jeff did a fantastic job with the job. Thanks for a great experience
Anonymous
10 months ago
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Linda L.
10 months ago
We chose Flooring America through Costco because we had a good experience previously with flooring from them. Danny was very helpful in choosing carpeting for our bedroom and closet and Edgar did a great job installing. The installers were efficient and professional. I recommend Flooring America!!
Anonymous
10 months ago
Hi Linda thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
ALFRED B.
10 months ago
Great service
Anonymous
10 months ago
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Charity A.
10 months ago
Danny Miller, the sales rep from Costco, is fantastic to work with. We have now redone our whole house, from new kitchen floors to carpeting all three levels. Danny came to our house to show samples and walked us through the process each time. He was great with communication in all forms and mostly importantly - always on time and delivered on what he said he would. All the installers (3 different times) were professional and efficient. I couldn't ask for things to go any smoother. I highly recommend going through Costco and working with Danny. You won't be disappointed.
Anonymous
10 months ago
Hi Charity thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Sharon R.
10 months ago
Very easy to deal with , Great results… beautiful floor. I definitely recommend using Costco and Flooring America.
Anonymous
10 months ago
Hello Sharon, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Mike C.
11 months ago
We first wandered into Flooring America due to an advertised sale and were very well taken care of. The next day, I ran into Danny Miller at Costco who (surprise) represented the Costco program through Flooring America. Danny was awesome, coming to our home to pick from carpet samples. He was quite helpful, professional and above all, knowledgeable about the product. He made the selection process and ordering easy and comfortable.The installers (Edgar and partner) were also top notch. Fast and efficient, they did an excellent job with a great end result. Very careful when removing and replacing furniture, asking several times how we wanted the furniture placed. Courteous and professional at all times, they even thoroughly cleaned up when done. Outstanding service!I would whole heartedly recommend Flooring America and Edgar’s install team!
Anonymous
11 months ago
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Rebecca S.
11 months ago
Have bought flooring here for almost every room in our home. Great customer service! They worwith us in every situation to make it a positive experience. Owners are awesome, as well as Jesi, the sales rep who helped us.
Anonymous
11 months ago
Hello Rebecca, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Chris H.
11 months ago
Jesi was great to work with always keeping me up to date. Floors look great. Nick did a great job on the installation as well.
Anonymous
11 months ago
Hi Chris thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Tim M.
12 months ago
We used Flooring America to replace our hardwood floors/tile that were damaged during a water leak. The process was very smooth from picking our replacements thru installation. Lisa was a tremendous help to us with finding what we wanted, coordinating the estimating and installation. We could not be happier with the outcome!
Anonymous
12 months ago
Hi Tim thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
April W.
12 months ago
Lisa has helped me with multiple projects and kills it every time. She has an eye for design, knows her products and keeps me updated throughout the process. Flooring America has a great selection of high quality products. The contractors provided high quality work and were on time, cleaned up, etc. I wouldn’t go anywhere else for tile or flooring!
Anonymous
12 months ago
Hi April thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Scott S.
12 months ago
Karen and I are very happy with the help we received from Jesi Jordan in regard to picking out the flooring, carpet and trim for our Townhouse. She gave us suggestions, listened to our concerns and helped us get the results we needed. Zach M did a great job installing the flooring and the two men who installed the carpet did phenomenal job moving the furniture, installing the carpet and cleaning up their mess. I was amazed by how fast and competent the installers were too. Scott
Anonymous
12 months ago
Hello Scott, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Nukoon L.
12 months ago
Anonymous
12 months ago
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Jennie H.
12 months ago
I've continued to have excellent service for each project. Lisa Redlinger is amazing to work with and brings great knowledge and experience to each vision I bring, no matter how big or small. The quality of my service and the products we have used have exceeded my expectations. Lisa has been so flexible, helpful, and an excellent communicator. I highly recommend choosing Flooring America and Lisa to help you with all your flooring needs!
Anonymous
12 months ago
Hi Jennie thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Sue V.
last year
As owners of Vander Linden Construction in Grinnell, my husband & I can't say enough good things about Flooring America and especially our rep of 12 years--Lisa Redlinger! Her design creativity, knowledge of product, attention to detail and customer service have all been outstanding!! And when needed, we know that she will meet with---and take care of---our new construction or renovation clients in the same way that we do!
Anonymous
last year
Hello Sue, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Sheryl H.
last year
Lisa provided great guidance and expertise in flooring and tile selection for our new home build - luxury vinyl and tile flooring and carpet, back splashes, and shower tile. Everything is as we envisioned. The installation was done professionally and beautifully.
Anonymous
last year
Hi Sheryl thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Betty T.
last year
Jesi Jordan was wonderful to work with, always very personable and knowledgeable of all products. We are very pleased with our carpet install. We would definitely recommend Jesi Jordan and Flooring America.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
John T.
last year
Jesi Jordan was terrific to work with. She was low pressure, gave us great ideas and made the whole process easy! In addition, the installers did a great job, friendly, and were professional!Thanks for all your work Jesi!
Anonymous
last year
Hi John thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Tony S.
last year
Thank you to Jaci Wright and Flooring America of Iowa along with our installer Zack Miller of 4G Flooring Installation.Both were great to work with and I would highly recommend both of these individuals and companies.I didn’t think to take before pictures so that is just I had a available.We are extremely happy with the results.Thank you!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tim M.
last year
I worked with Mike Lee on picking out flooring for our basement and he was great. He has helped my parents in the past.We had Edger and his team install, and they were super professional and trustworthy and we will have them back to do our upstairs. Would suggest Edger and Mik for any friends or neighbors, looking for new flooring
Anonymous
last year
Hi Tim thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Sydney T.
last year
Jessica was so helpful in showing us options for our preferences and budget, and Kody did fantastic work on the tear out and install. They were very personable, kind and great to work with!
Anonymous
last year
Hi Sydney thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jessica S.
last year
Dan is the best and makes the whole process easy. Jeff and his team do a great job of installation. Everyone had very good attention to detail, and I already have friends installing new floors in their home.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Eric G.
last year
Jaci was a great help, the product was fairly priced, and they held it for a while as our project was delayed until we needed it. Can't recommend Flooring America enough!
Anonymous
last year
Hello Eric, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Rob T.
last year
Alaina did an amazing job helping me find the perfect flooring for our space. We had multiple types of flooring needed. Alaina was able to find options that worked for each area. We were so impressed with how things turned out, Aaron and Steve did a great job installing, they made sure we were happy with all the areas before they were done. I highly recommend using Alaina, Aaron and Steve for a great experience!
Anonymous
last year
Hello Rob, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Chuck S.
last year
We worked with Alison and she was most helpful when we were trying to decide on our new carpeting. Our installer, Dale, came promptly at 8 as we were told. He had a helper with him and they got the heavy furniture moved out, couch, dresser, chest of drawers and a huge bookcase! We had a complicated walk in closet area to be carpeted by our bedroom and a linen closet as well. They did a great job and we couldn’t believe they finished in record time.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Jeremey F.
last year
Flooring America did a perfect job. Alison and Alaina were a huge help! Look forward to doing business with them in the future.
Anonymous
last year
Hello Jeremey, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Rob W.
last year
I have used Alison and Flooring America on a number of projects and the results are always excellent. Great products, people to work with and results. Highly recommend!!
Anonymous
last year
Hi Rob thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jay R.
last year
I am a project manager for commercial construction co. We have used Flooring America for a majority of our Des Moines and surrounding area projects. Scott King our sales rep has been great to work with, always ready to meet our client's needs, whether it be carpet, LVT, or Tile. FA and Scott have been a great asset to our success. When it came time to remodel our own offices. Flooring America was the obvious choice.
Anonymous
last year
Hi Jay thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jake B.
last year
Great overall experience. Alaina helped us with carpet, logistics, and got everything completed promptly so that we could have new carpet before we moved in to our new place!
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression of our store. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Mary O.
last year
We loved working with Jesi Jordan; she was very personable, engaging and super knowledgeable in all things flooring. She worked with us in getting our entire house re-floored in a timely manner and with quality products. We chose the luxury vinyl plank and are so happy we did, it totally transformed our house!!
Anonymous
last year
Hi Mary thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Lori S.
last year
Jesi Jordan -- Go to Flooring America, Clive --ASK for Jesi!!! Hands down, she is the BEST!!!Jesi goes above and beyond to make sure you are taken care of every step of the way...she makes sure you are getting what you want in flooring/carpet, she ensures you are getting the best value for your money, she ensures you get the BEST installer for your product, and she never stops taking care of you until your job is completed and you are HAPPY!
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression of our showroom. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Mitchel K.
last year
We have used Flooring America for multiple projects, residential and commercial. High quality products and service. Jesi Jordan is the go to contact for us.
Anonymous
last year
Hello Mitchel, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Phyllis J.
last year
I went to the store to get educated about vinyl flooring. Jesi Jordan was knowledge, helpful and had such amazing customer service I decided to purchase LVP from Flooring America. And then I came back to Jesi when it was time for tile. I would definitely recommend her and Flooring America to others.
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
EthanQStahl
last year
I recommend Flooring America to my friends and family! The entire team at flooring America is so wonderful to work with. Everything was effortless, from the initial consultation with Alison and Alaina to the installation with Tim. If any issues popped up, Flooring America was quick to get them resolved.
Anonymous
last year
Hello EthanQStahl, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Wendy R.
last year
We had the best experience at Flooring America with our recent carpet purchase. Raunie was amazing! He listened to our needs and preferences and helped us select the best carpet within our budget. Then the install. Dale and his crew were the best - they not only did great work installing the carpet but also moving around my furniture to get the job done. Thanks Raunie and Dale!!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kim P.
last year
I am grateful for Jaci at Five Star Flooring! I love the vinyl 'tile' for the kitchen!
Anonymous
last year
Hi Kim thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Bob F.
last year
Chris, Jessica and the whole crew at Flooring America are the must team for Flooring in the Des Moines Area. Top quality products, competitive pricing, and an overall great buying experience. I had LVP installed, and it is better than we envisioned. Nick did a wonderful job installing the project, with no interruptions or delays. I would highly recommend them to anyone considering new Flooring at their home.
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression of our store. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Sallie S.
last year
From the first day I walked into Flooring America until the day the installer left our house I was treated with complete professionalism from the staff. Allison did an exceptional job of helping me and answering all my questions. The whole staff was so friendly and helpful. I felt that they really appreciated my business. I bought the Shaw Pet Performance carpet and I could not be happier. John Lappe installed the carpet and did an excellent job and was so respectful of our home. So thankyou to all of you and I will highly recommend you to our friends and family!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
lisa m.
last year
We had a great experience with Jessica from Flooring America! We saw lots of options in the showroom and had design help in choosing colors and materials. The installers were professional, and the project changed the whole look of the house. We were grateful for their guidance and attention to detail. If you need assistance with a redo or build, Jessica can help you create a foundation for something beautiful.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Susie D.
last year
Great service, expert installation, and quality selection of products at great prices!
Anonymous
last year
Hi Susie thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Joan H.
last year
I manage several properties in the Des Moines metro area. Scott King has been very helpful helping me find the right selection and getting pricing over to me in a timely manner. Even when I have to make changes, he is easy to work with and updates the bids very quickly.
Anonymous
last year
Hello Joan, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Austin K.
last year
We buy all of our flooring from jesi jordan and always ask for rod j to install it that way it looks amazing
Anonymous
last year
Hi Austin thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jana S.
last year
We had an all around great experience working with Flooring America Clive sales rep, Jesi Jordan, the warehouse for loading, management and even a distributor rep. From our first visit with Jesi Jordan, we knew we found the right rep, company and flooring for the DIY basement project in our 1980s ranch house. We didn’t want to replace all the golden oak woodwork but wanted an updated clean look, so she suggested a Mannington vinyl plank flooring that came highly recommended from her. The price was right and they had it in stock. Once we started installing, we had questions and were directed to management and even a distribution rep that met us during a blizzard to give a tutorial. We highly recommend Jesi and Flooring America Clive and plan to use them again for our main level remodel.
Anonymous
last year
Hi Jana Thank you for taking a moment to share your experience. We are so pleased to hear you found your new floors to your liking. We look forward to welcoming you back again soon.
5.0
Dennis R.
last year
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Carol P.
last year
Friendly staff. Helped us understand the difference between carpets. Provided us numerous samples to pick the right color/pattern. Installation was incredible!
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression of our showroom. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Bailey H.
last year
Jaci has assisted with multiple projects around our historic home and is always a joy to work with! She is very knowledgeable on product and creative with problem solving. I highly recommend Flooring America and the services they provide!
Anonymous
last year
Hi Bailey thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Kyle W.
last year
Scott K. provided excellent communication and service. I would recommend working with him!
Anonymous
last year
Hello Kyle, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Lori F.
last year
Jesi Jordan was awesome to work with! She helped with every phase of our flooring and helped us stay close to budget. Her expertise was awesome! Rod Jensen also did a great job with installation. He was very efficient and had our flooring done within 3 days We are very pleased with Flooring America and would recommend Jesi to anyone.
Anonymous
last year
Hello Lori, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
David B.
last year
We chose Flooring America because we knew some of the people working there and it appeared that it offered a quality product. We worked primarily with Jesi. She was great to work with, very thorough, yet not overbearing as some sales people can be when they are attempting to steer you in a particular direction. We really appreciated her assistance with decorating suggestions. She was also very patient as we worked through our decision-making process. We ultimately chose to replace the carpet in a lower level family room with LVP, along with new carpet for the stairs and spare bedroom. Nick did a great job installing the LVP, as did Edgar installing the carpet on the stairs and in the bedroom. We received great pricing and great service from everyone at Flooring America. We would recommend them highly to friends.
Anonymous
last year
Hi David thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Kate K.
last year
Excellent customer service from Jesi Jordan! We went in to Flooring America and Jesi was so knowledgeable and answered a ton of questions from us. She made the process super easy and quick. The carpet install done by Marc M looks amazing!!
Anonymous
last year
Hello Kate, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
4.0
David B.
last year
We picked them because my brother in law was our finish carpenter and this is who he typically used. They were super helpful and really enjoyed working with Jesi Jordan in picking out the LVP , carpet, and back splash for our new house
Anonymous
last year
Thank you for giving us a 4-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Christina R.
last year
About a year ago, Chris from Flooring America came out and repaired some of our wood flooring that had been damaged when the previous owners had moved out. He was so personable and did an excellent job, so when the time came that we needed to replace our carpet we knew we wanted to check with Flooring America first. We were planning on getting quotes from other places as well, but when we started working with Jesi she was just so wonderful to work with that we decided to give them our business. She was great at communicating and listening to our needs. When we came in to look at carpet we brought our 6 year old and 4 year old with us. Jesi was so patient and understanding with us during that time and even interacted with our girls to make them feel welcome. We can’t say enough how great of a job Jesi did!! She provided exceptional service! Trevor and Cody replaced our carpet for us and they also did a wonderful job. They even vacuumed after the carpet was installed, which we weren’t expecting!They were both great to work with and also very personable. We couldn’t be more happy with our all around experience with Flooring America and highly recommend them to anyone needing flooring!
Anonymous
last year
Hello Christina, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Julie K.
last year
We had a great experience working with Jesi Jordan! She was very attentive in helping us decide which carpet would best meet our needs. We love our Karastan soft carpet. We definitely recommend working with her.
Anonymous
last year
Hello Julie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Bob S.
last year
The five star review is a direct result of the work and follow-up Jesi Jordan did for us, on our large wood floor project.
Anonymous
last year
Hello Bob, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Marji C.
last year
I worked with Jesi Jordan who provided me the absolute best service I have ever had. She listened to what I wanted and helped me get exactly that. Aaron installed my flooring with such care. No nicks to my trim and little waste. I would definitely recommend Jesi and Flooring America to anyone.
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Theo D.
last year
I went all over town and nobody can match my discontinued item, but I found Jesi Jordan and she found a match and was able to placed the order for me and have it shipped within days and I was able to finish my project in a timely manner. Thank you Jesi you're awesome!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
James V.
last year
From the moment I walked in the door Jesi Jordan was top notch. She took the time to show me around, explained the process thoroughly, and made sure I had plenty of samples to take home. She worked with my schedule and got me a good price. Highly recommend her for your flooring needs.
Anonymous
last year
Hello James, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Grace H.
last year
My boyfriend and I bought our first house, and we worked with Danny to get carpet for the upstairs and the master bedroom. The process was very smooth. Danny was great to work with, we love the carpet.
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Susan A.
last year
I selected Flooring America because of their high quality selection and pricing. I was very happy with the product and would recommend them to friends.
Anonymous
last year
Hi Susan thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
John G.
last year
Just completed a kitchen and front hallway floor replacement from an old ceramic tile floor to a new hardwood floor. Danny Miller and his Flooring America team did a great job throughout the entire project. Jeff Beckley and his install team did a nice job with the old floor tear out and new floor install.
Anonymous
last year
Hello John, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Craig R.
last year
Recently hired Flooring America to remove and install carpet/LVT in our basement. Danny, Steve and Aaron did a fantastic job during the install process; they were friendly, approachable and left the site in a spot clean manor! Highly reccomend.
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
1.0
Julie L.
last year
Nice sales person but prices are OUTRAGEOUS!$12 a Sq. Ft for hardwood!!??
Anonymous
last year
Thank you for your review, Julie. We are sorry you couldn’t find what you were looking for while you were in the showroom. We have hardwood floors starting at $3.39 per square foot, and the wood priced at $12.00 per square foot would be on …Thank you for your review, Julie. We are sorry you couldn’t find what you were looking for while you were in the showroom. We have hardwood floors starting at $3.39 per square foot, and the wood priced at $12.00 per square foot would be on the high end of what we offer. Your feedback is greatly appreciated, if you’d like to discuss this further, please get in touch with our owner, Chris, at 515-331-4613. Thank you!More
5.0
Marilyn P.
last year
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Chuck P.
last year
Flooring America had the exact products (carpet and LVP) for our office and living room remodel at the best price around. Raunie is very knowledgeable on all the products and made the decision process very easy, showing a variety of options to choose from and available throughout the entire process for any questions we had. Edgar and Matt did a fantastic job with the installation both were very efficient and polite to work with, we are already planning our next flooring upgrade because of the experience we had!
Anonymous
last year
Hello Chuck, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Mark M.
last year
I needed a carpet remnant for my basement. Raunie gave me many great options to choose from and helped me find the best fit for what I needed. Delivery was on time and everything went very smoothly. I would recommend Flooring America.
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Tyler K.
last year
We've worked with Jaci at Flooring America a couple of times now for carpet in two homes. She's always been fantastic to work with. Very friendly, professional and takes her time. Their crew always does an excellent job on laying the carpet and cleaning up afterwards. Very fair price and can get things done quickly! I'd highly recommend them to family and friends, and will continue to work with Jaci and Flooring America in the future. Thank you!
Anonymous
last year
Hi Tyler thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Christin T.
last year
I was very impressed with Flooring America from the time we entered and Jessica helped us pick out flooring (LVP and carpet). Our installers, Donny Jr. (LVP) and carpet (Edgar) were second-to-none. They were professional, kind, knowledgeable and cleaned up after themselves. We are extremely happy with the new flooring. I would highly recommend Flooring America for all flooring needs.
Anonymous
last year
Hi Christin thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Connie R.
last year
I was undecided on the type of flooring I wanted for my kitchen and bathroom. Their designer's expertise offered me choices that she felt would best meet my needs and go well with my cabinetry. I really like the Luxury Vinyl Plank/LPV PV and it is so easy to maintain.
Anonymous
last year
Hello Connie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
K M.
last year
Great experience and super happy with the results.
Anonymous
last year
Hello K, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
hossein a.
last year
They are a very reputable Company. We had a great experience with flooring america and specially with their rep Danny Miller. We got Shaw carpet which was also associated with Costco through Danny and it was very nice and the price was great.We definitely recommend Flooring America to everyone specially Danny Miller the Representative for the company and their association with Costco. They all did a great job installing and then cleaning and putting everything together and back in it's space. Great job guys. We thank you for a fast and clean job done.The Alavi's
Anonymous
last year
Hi hossein thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Penny B.
last year
We were very pleased with the service we received and the professionalism in store as well as their installer. The carpets look great!
Anonymous
last year
Hello Penny, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Rhonda G.
last year
We met with Jaci at Flooring America to choose carpet for the main areas of our home. She was very helpful and patient as we thought about what we wanted for this major purchase. Our floors really needed an upgrade and we are so very pleased with the results. The installation went smoothly and the new carpet looks great. When we are ready to do flooring in the bedrooms we will be calling Jaci at Flooring America at the Urbandale location.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Susan G.
last year
Jaci was very responsive, helpful and knowledgeable. We would buy again from them in the future.
Anonymous
last year
Hello Susan, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Virginia G.
last year
Helpful , gracious sales staff.
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Joe K.
last year
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
1.0
Sarah T.
last year
Zero stars actually!! We had FlooringAmerica install carpet in the fall.Salesman was Raunie. When they didthe install, they omitted two wholerooms!! They then dodged our calls ande-mails for over four weeks until finallytelling us it would be over $3500additionally to complete the last tworooms. They also claimed we didn't wantthe last two rooms (even tho myhusband literally watched their techmeasure both rooms with the rest of thehouse). Unbelievable! We are stuck withuncarpeted rooms and no recourse.Avoid this place!!
Anonymous
last year
Thank you for your review. Our goal is to always provide our customers with a complete and detailed scope of work we will be performing in their homes. Unfortunately, your bedrooms were unintentionally omitted from the measurements that …Thank you for your review. Our goal is to always provide our customers with a complete and detailed scope of work we will be performing in their homes. Unfortunately, your bedrooms were unintentionally omitted from the measurements that Raunie received from our measure service, and was not included in your original quote. We would love the opportunity to rectify this misunderstanding and earn your future business. We apologize we did not meet your expectations and we will use your review to keep improving our communication skills in the future. If you would like to discuss this further, please call our customer service manager Chris Miller, at 515-331-4613. Thank You.More
1.0
Sarah T.
last year
5.0
Caron F.
last year
I would not even consider a different flooring company. I have used them for two houses. they are very knowledgeable and patiently allow time for you to figure out the best solution for your home. The installers are professional and experienced. I highly recommend flooring America! If you use them through the Costco program, you get an additional rebate by the way. Another bonus!
Anonymous
last year
Hello Caron, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Amanda H.
last year
Danny and Jeff were amazing to work with! On time and clear communication every step of the way.
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Butch F.
last year
Flooring America was great to work with! Scott King went the extra mile to help us find the right carpet and then walked every step of the way to completion of carpet installation. The installation crew did a fantastic job with the installation with no flaws.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Joe J.
last year
After experiencing some issues with our new home floor installation with our builder, Chris was quick to come out to our home and inspect the issues first hand. He immediately took ownership of something he didn't have to and made sure it was done 100% correctly the second time. Everyone makes mistakes, it's just how you handle them, and Chris did a great job. Doug and his team installed our beautiful new floor and we couldn't be happier with how it turned out.
Anonymous
last year
Hi Joe thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Coy H.
last year
I had a very easy and helpful experience at Flooring America. Jaci could not have been more kind or helpful. I felt that my cost was reasonable and installation was done very well. I would recommend them to anyone.
Anonymous
last year
Hi Coy thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Michael B.
last year
Last summer we carpeted our basement and had a wonderful experience working with Danny from Flooring America. The carpet and installation were well within our budget for the project. Plus, the installation team was fantastic.Last year's experience with the Flooring America team made the decision to carpet our main living area easy. I just call Danny. He came out as scheduled, offered the his expertise related to quality and type of carpet, invited us to the showroom for carpet selection and put us on his installers schedule.The product came in on schedule. The installers (Steve and Arron) came as scheduled, worked diligently to install the new carpet, and cleaned up after themselves all in a single day.Nancy and I would recommend Flooring America to anyone considering replacing their carpet!
Anonymous
last year
Hello Michael, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tim G.
last year
Raunie , Everything went great with the carpet install today - Edgar was fantastic and very good at cleaning up after a great install. Thanks to all of you at Floor America and Edgar for a great job.Tim
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Shelley K.
last year
I've purchased Hunter Douglas blinds from Flooring America for our home - and we needed a string repaired. I dropped the blind off at the Ankeny office - and Bonnie took care of it all!! Not only is Flooring America fantastic with customer service and helping you select what works well in your home (thanks Bonnie!) - their customer service - if there's an issue - is second to NONE! HUGE shout out to everyone at Flooring America - thank you!!!
Anonymous
last year
Hi Shelley thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Alexander J.
last year
From the start we had a fantastic experience. We had the privilege of working with Jaci who has the patience of a saint and a memory like a steal trap. We told her what we were looking for in tone and durability (two Great Danes) and over the course of a few weeks, and about 40 samples, we found the one. We did the underlay and base ourselves which they we're happy to accommodate. Since this was part of a major remodel, they were as flexible as they could be expected to be and made sure to communicate thoroughly through the process. As a general word of warning, be sure your install date is carved in stone because their installers book quickly due to popularity and quality. We've had the floors completed for over a month now and can confidently say we had a great experience and would highly recommend.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Steve M.
last year
What a great experience at Flooring America this past month coordinating with Jessica Stinson. She is extremely professional, knowledgeable and I could tell years of experience dealing with flooring. Not only did Jessica explain everything clearly to me, but she assisted dealing with my insurance adjuster. She was always available, a great positive attitude and very easy to work with. Also, the installer did a great job overall. I have absolutely no complains and would highly recommend Flooring America and working with Jessica Stinson. Steve M
Anonymous
last year
Hello Steve, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Cheryl H.
last year
I chose Flooring America due to Positive past experiences and again had a great experience this time. Jesi Jordan was helpful and proactive with communication and updating the status of our order. She worked extremely well coordinating the install of our LVP and carpet that was a 5 day project. Updates were provided and Zack our LVP installer and Cody the carpet installer where professional and left our house spotless. Thanks again for a job well done.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Jack B.
last year
Our experience with Flooring America was great. Jaci provided excellent insight as to what we should choose and the floors we chose were installed properly and in a timely matter. They were very friendly and clean in their installation.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Chris W.
last year
Skilled professional installer. Kind and considerate.
Anonymous
last year
Hi Chris thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
shelley j.
last year
The selection was good. Jesi helped me with samples and prompt scheduling. The installation team showed up as scheduled and the floor looks great! I have used a competitor in the past with higher prices, poor service, and job not quite finished because they did not order enough trim.
Anonymous
last year
Hello shelley, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Emily B.
last year
We had the best experience with Jessica! She jumped thru hoops, answered my calls on nights and weekends and helped us get our rental property ready in our tight timeframe. Martine and team did an excellent install, were timely, and courteous. All around great experience. Thank you!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tosha P.
last year
I chose Flooring America based on a friend’s recommendation. The experience was seamless from the moment I walked in the door! Jesi Good took time to take me around the store, teach me a lot about my carpet choices and help me narrow down color options (which is hard to do!). I took some samples home and returned with my choice. Jesi was great in helping me make additional decisions and applying the anniversary discounts. Carpet install was also great, the guys were very efficient and kind. It looks great and I’m so glad I chose Flooring America!
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression of Flooring America of Iowa. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Sarah H.
last year
Alison and her team are our preferred vendor for all of our flooring needs. Carpet, tile, LVP, wood, etc. Alison and her team at Flooring America go above and beyond to ensure our products are delivered and installed when they are needed. They are responsive to questions in a timely manner, works with us on our scheduling needs, and takes care of any warranty items quickly. I have and will continue to recommend Alison and her team to anyone that needs flooring.Sarah HooverAccurate Development
Anonymous
last year
Hi Sarah thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jacob S.
last year
If you're looking for an amazing and super friendly place to buy new or replace old flooring. You must go here! I would suggest you ask for Elizabeth. She has been great to work with through this entire process. Even followed up the next day to make sure I was happy with the final product and installation
Anonymous
last year
Hello Jacob, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Joe G.
last year
Had a great experience purchasing our carpet at Flooring America. Our salesperson Danny was extremely knowledgeable and helped us select the right product for our needs. The installers did a great job and our carpet looks fantastic!
Anonymous
last year
Hi Joe thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jody K.
last year
Thank you Lisa Redlinger for your facilitating getting our basement carpeted so quickly. It’s looks wonderful. I love the Insightful” pattern and color. Your help in narrowing down a carpet selection saved me a lot of time.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kris G.
last year
We have worked with Flooring America for 19 years (carpet and wood floors). The people are great, especially Shane and Alison -- they are interested in meeting our needs, timing and budget. And they follow up with good communication. The installation crew knew how to deal with the problems of an old house - Jeff is a pro! We will be back when it it time to update the tile in the bathrooms.
Anonymous
last year
Hello Kris, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Amy K.
last year
We had a very good experience with Flooring America. We worked with Danny and he responded very quickly to answer any questions we had. He also worked around our schedule for installation scheduling. We love the LVT product we had installed and and Jeff did a great job installing. I would highly recommend Flooring America.
Anonymous
last year
Hi Amy thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Shannon S.
last year
We were in the process of refinishing our 100-year-old home when we were referred to American Flooring by our contractor. Alison Gaskell was a bright spot throughout our renovation. She provided multiple options, materials, and price points. The team that laid the tile was polite and professional. We love the finished product. We would 100% recommend Alison and her team.
Anonymous
last year
Hi Shannon thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
K T.
last year
I want to thank Jesi Good at the Clive Flooring America location for helping me pick out the perfect flooring. Jesi also suggested an amazing leopard carpet that they turned into an accent rug! Please ask for Jesi, she has great taste!!!!
Anonymous
last year
Hello K, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Bruce B.
last year
Jessica was great to work with. Spent the time to make sure everything was right. The installation crew (Cody and Riley) also did a very good job! Bruce
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Christine H.
last year
Jesi was great to work with and helped me find carpet that was a great fit for my needs. Our installation was done very well and I am so pleased with the end results.
Anonymous
last year
Hi Christine thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Kathy B.
last year
Great experience in working with Raunie at Hickman store on new laundry room floor. Love the floor and installation was seamless.
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Nancy R.
last year
Jaci did a great job helping me pick out tile for my kitchen project. She is very knowledgeable and helpful with all my questions. I would recommend her to anyone!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Jennifer W.
last year
Raunnie was the best to work with. We got exactly what we wanted and couldn’t be happier with our new carpet.
Anonymous
last year
Hello Jennifer, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kari W.
last year
Thank you, Alison, for always helping with my tile projects! She is timely, organized and rolls with the punches. With her experience, she has a solution for everything and has a great eye for detail!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Martha A.
last year
The new carpet installed, looks better than expected! Working with Jesi, was a pleasure! She is very kind and professional! We’ll recommend Flooring America to family and friends! Keep up the good job!
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Mollie J.
last year
We love our carpet-exactly what we envisioned! Alaina was awesome to work with also!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
thomas H.
last year
Jesi Good was absolutely fantastic! She nailed it on the wood floors. They look great in my house. I love they color and the look! The carpet in the bedrooms was perfect too. She listened to my needs for my lower level and helped me choose the perfect carpet. Installing crews were great ! I highly recommend Jesi and Flooring America! Thanks
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Kaitlyn L.
last year
I work closely with Alison and Alaina and they are so helpful in sourcing tile, wood flooring, LVP or carpet for new construction or remodel projects I am involved in. They answer any questions I have for install, pricing, etc and make the process so easy! Would recommend them to everyone I know!
Anonymous
last year
Hello Kaitlyn, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tyler B.
last year
Raunie did an excellent job. he made the process easy and painless with purchasing and installing LVP flooring. I would recommend him to anybody looking for flooring!
Anonymous
last year
Hello Tyler, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Deborah C.
last year
I have used Flooring America for several projects in the past with great results and this was no exception. I had carpet installed upstairs and on the staircase. Raunie, Kody, and the entire team were professional and easy to work with. I had such a great experience, that I am now back at Flooring America for vinyl sheet for my sunroom!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Maddie R.
last year
When my husband and I began looking into renovating the carpet in our house - we had no idea where to even begin. A quick google search led us to Flooring America. From the second we walked in, our experience, specfically with Jesi Good, surpassed our highest expectations. Jesi patiently worked with us and took into consideration the details of our home to pick out the carpet and LVP flooring that would look best in our space. Initially, we were not going to include our kitchen, but Jesi made the process so easy - we decided to do everything. Jesi always responded in a timely manner and kept in contact with us throughout the whole process. The installation went just as smooth and the house looks amazing. Can't recommend Flooring America - and Jesi - enough!
Anonymous
last year
Hi Maddie thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Kerry L.
last year
Jesi Good did a great job describing the products, scheduling the measurements, and installs. Jesi even helped to get us matching finishing trim after what was sent did not.
Anonymous
last year
Hello Kerry, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kathy K.
last year
We have used Flooring America in the past and have been very pleased with their service.Danny Miller, our salesman, was very helpful.Marc was very professional during installation and did a good job.
Anonymous
last year
Hello Kathy, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Candice M.
last year
Jessica has been awesome to work with. The products are great. The prices are reasonable. So many great options!! I've gotten tile as well as LVP flooring and love, love, love it!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Amy R.
last year
David, Charlie and Bracken are amazing!! From the minute I stepped into the store, I was greeted and assisted through the whole process. Definitely recommend this place and appreciate their hospitality.
Anonymous
last year
Hello Amy, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Mark M.
last year
Our experience via the Costco carpet program was excellent. We are extremely happy with the quality of the carpet and installation. Working with Danny Miller made the entire process seamless, quick and easy. Danny kept us informed throughout the process and provided updates during each step. The installation by Steve and Aaron was superb. They worked non-stop from the morning until it was completed mid-afternoon. Top quality installation and cleanup after the job. I would highly recommend Danny, Steve and Aaron for your next carpet needs !!!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
karen S.
last year
Needing to update the living area I went to Flooring America based a on a previous purchase. It was a positive experience. Jaci was easy to work with. She came to my home to see what I wanted to do and gave suggestions. I purchased 3 different kinds of flooring and they all blend together nicely.I recommend Flooring America!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Holly W.
last year
Lisa Redlinger was fantastic to work with. Very knowledgeable with all the flooring products we looked at. I had become very overwhelmed with the process and she asked us great questions to help quickly narrow down our choices. We went over budget, functionality, aesthetic, and timeline. Lisa had great communication throughout the whole process (which was quite refreshing). She walked us through step by step the entire process start to finish and what we should expect. Not only did she know the product side of things she also knew all the installation side as well. I would highly recommended Lisa and flooring America to anyone looking for new flooring. I had such a pleasant experience and would definitely use them again in the future.
Anonymous
last year
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Vincent J.
last year
I had three visits to Flooring America over the past month to pick out new hardwood flooring for my home. Jaci was always available and willing to help on each visit. The quote we received was the in-line with our expectations and the customer service and speed was fantastic! I plan to work with Jaci again when we start on our bathroom renovation later this year/next year.
Anonymous
last year
Hello Vincent, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Angela H.
last year
Had a great experience with Flooring America. From start to finish, the process was smooth and communication was clear and efficient.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Chad V.
last year
we needed to tile our new bathroom..so we used flooring america..and with the great help from lisa redlinger our sales rep..we got our project done very quick..and professional..much faster than i expected...i would recommend..lisa redlinger..and flooring america...they did a great job..!!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
deborah p.
last year
Flooring America has been my main resource for flooring for years now. The partnership and service I receive from Lisa R. has been outstanding and you can't put a price on that!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
beverly h.
last year
Jaci was extremely helpful and most knowledgeable in purchasing luxury vinyl flooring. She took time to share her expertise and took great care of me in such a big decision. I can’t say enough how happy I am with my purchase and the great team who made the experience so exceptional! Thanks! Beverly Helverson
Anonymous
last year
Hi beverly thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Roxanne M.
last year
I ordered all of my tile from Flooring America for my front foyer as well as 3 of my bathrooms and backsplashes for both of my kitchens along with carpet for my entire house. I worked with Lisa Redlinger for all of my projects. She was incredible to work with. She went above and beyond to make sure I was completely satisfied. Her communication throughout our remodeling projects was amazing. Lisa provided many ideas and suggestions that I wouldn’t have come up with myself such as choosing a different carpet with design to enhance my steps in the foyer. The installers that were recommended were professional and did a beautiful job. I highly recommend Flooring America.
Anonymous
last year
Hi Roxanne thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Angie B.
last year
Jessica Stinson was extremely helpful and patient while webwere upgrading to tile throughout the house. She let us take samples home and she always filled up with us to help narrow down appropriate solutions. The installers were amazing as well. They were able to take out our entire upstairs flooring and install tile within 1 week.
Anonymous
last year
Hello Angie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kendra C.
last year
We had an excellent experience with Jessica at Flooring America, from help picking out flooring options, to installation the whole process was smooth and easy. We are loving our remodel to LVP and some carpet! Highly recommend this team to help you with your remodel!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Lisa M.
last year
Extremely pleased! Our friends used Flooring America and highly recommended them to our family. We decided to tackle 3 bathrooms at once which was overwhelming, but Lisa with Flooring America made it easy for us, and guided us throughout the process while answering all of our questions. We purchased tile for all our bathrooms, and are currently in the process of putting the vinyl plank floors in our downstairs great room, with carpet following in the next few months. I would highly recommend Flooring America for the wide array of products they offer and their impeccable service and followup.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Zhang J.
last year
Our experience with Five Star Flooring is amazing. Alison and Alana are the best team we have worked with. They are knowledgeable about everything from every perspectives. Super responsive and made our entire process as smooth as possible. Eddie who did our tiles is extremely responsible and provided such quality work we will not find anywhere else. Over all, I would give it a 10 out 10. Thank you!!!
Anonymous
last year
Hi Zhang thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Judy B.
last year
I have used Flooring America for two home projects. Lisa was outstanding to work with and always followed through on every aspect of our homes. Recently, I have been working with her on shipping products to Florida and everything arrived perfectly. Wonderful to work with.
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Rodney M.
last year
I had the best experience working with Elizabeth and Allison for a bathroom remodel. I appreciate how knowledgeable they are with all their products and providing options. They made the process easy by explaining and setting expectations along the way. I recommend Flooring America! Thanks Elizabeth, enjoyed working with you!
Anonymous
last year
Hi Rodney thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Travis E.
last year
Flooring America was great to work with. Ask for Jaci. She took GREAT care of us!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
mark c.
last year
We worked with Jaci at Flooring America. Outstanding! We love our hardwood floors (Hickory) and the instillation went smooth and very well done. We also had our backsplash done by Flooring America and all was done up to our expectations. Price on both projects were competitive and all was done in a timely manner. Highly recommend Jaci and Flooring America.
Anonymous
last year
Hello Mark, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Melissa M.
last year
Flooring America did a wonderful job on our bathroom and flooring project. Lisa Redlinger was amazing! Lisa helped make sure all the details were covered and helped me with the decorating choices. It truly is a one shop stop.
Anonymous
last year
Hello Melissa, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Alison C.
last year
Jaci Wright was very helpful when choosing our carpet! The installers were top notch!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tom B.
last year
Jaci and the team remembered us from an install 5 years ago. They were able to match up carpet for the rest of our home, schedule the measurement, and then they took it all from there to get the install completed (5 Occupied bedrooms! WOW) in less than 2 days. They thought of everything making this very easy!
Anonymous
last year
Hello Tom, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kendra C.
last year
I worked with Jaci at Flooring America. She was great. She took her time to explain the differences in flooring options and really listened to what I wanted. She was quick with responses. I highly recommend!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Jackie W.
last year
Great personal service and quality goods! Danny answered all our questions in an understandable manner. Steve and Aaron worked very hard on a very hot day!! From the moving of heavy furniture to clean up, we couldn't be more pleased! All three of these guys were friendly, knowledgable, and we appreciated the ease of communication and the quality of service!
Anonymous
last year
Hello Jackie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Donald E.
last year
Jessica was extremely helpful throughout the process of replacing our carpet upstairs. We love how it looks and feels! Tear out and install in a day made it easy too. Highly recommend!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Aaron A.
last year
Jessica is always awesome to work with! Quick service and efficient!
Anonymous
last year
Hi Aaron thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Dave A.
last year
Needed carpet replacement and met Danny Miller at a Costco flooring event. Flooring America is Costco’s vendor for carpet and hardwood floors. Danny was very professional through the whole experience. This is one of the few times recently where everything met expectations. This includes the quality of the carpet and the entire installation process.
Anonymous
last year
Hi Dave thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
J W.
last year
We worked with Jessica Stinson. She was extremely knowledgeable, professional, and caring about our schedule. She established an accurate and acceptable time-frame for product delivery and installation. It was an excellent experience and would recommend anyone looking to buy flooring to go through Flooring America and ask for Jessica.
Anonymous
last year
Hi Justin thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Courtney P.
last year
From start to finish we had a great experience with Flooring America. After being recommended by our design consultant, we worked with Jessica Stinson and she was kind and helpful with every step of the process. I went in with an idea of what we were looking for and with her knowledge and experience, she was able to point us in the right direction to find the best style and type of carpet for our space. We're very pleased with the outcome and will gladly return there for flooring needs in the future!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tracy L.
last year
I can't say enough about how great our experience at Flooring America was - and it was pretty much all because of Jesi! Her excellent customer service, attention to detail, consistent and thorough communication and understanding of her customers (us!) and our needs and wants - and quirks, haha! - made our floor-shopping experience so easy! We looked at so many different places before coming to Flooring American and now won't go anywhere else! Thanks Jesi - you are awesome!
Anonymous
last year
Hello Tracy, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Amy L.
last year
We had a great experience at Flooring America and are really happy with the results!
Anonymous
last year
Hello Amy, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Beth P.
last year
Jesi Good assisted us in finding the perfect floor! It is a vinyl tile that looks absolutely beautiful. Would definitely buy flooring here again. Great customer service.
Anonymous
last year
Hi Beth thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Cody H.
last year
We stopped by three flooring companies in search of some new LVT for our home, not including two online retailers. Flooring America was our last stop, and it will be our first choice going forward on future projects. They had the largest selection and a wide range of price points. I was pretty particular about the style we wanted - medium white oak with subtle variations between the board grains/color (we chose Meridian by Audacity Liberty). Jesi Good helped us find multiple styles within our budget right away. She’s been so helpful, even after our purchase. We had a few questions about installation and transitions - she’s been more than happy to help us. We would definitely recommend Flooring America on Hickman to anyone!
Anonymous
last year
Hello Cody, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Dawn S.
last year
I used flooring America for wood flooring. The floors look beautiful and match perfectly with my existing wood. I had one room done and liked it so much, I had another room done. Alison has been incredible to work with! She has coordinated my projects both times and is very helpful and quick to respond. The team that installed the flooring did a fantastic job!
Anonymous
last year
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Matt H.
last year
We worked with Jesi Good and she did an excellent job and we would recommend her in the future.
Anonymous
last year
Hi Matt thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Chuck G.
last year
We were new to the area and looking for new lp flooring. We had stopped at other flooring places and got the run around to busy or would get back to us and never followed up. We met Jesi Good at Flooring America and she was very helpful and knowledgeable about there wide selection of products.She is very professional and made us comfortable with our decision. We have bought more flooring from her since. She followed up with phone calls and emails as promised. It was nice to see the good customer service that she provided as it is very hard thing to find in businesses today. Thanks Chuck
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Sarah H.
last year
I had just bought my home and needed to redo all the floors. I decided to try Flooring America. First, the flooring options were incredible. So many choices, and the samples (including the take-home ones) are big, so you get a better idea of what it will look like in real life. Jesi Good was my sales rep and she was so great to work with. No pressure, always friendly, and super quick to return emails. I’ll definitely work with them again if I need more work done! It was just a very positive, customer-centric experience.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Christian L.
last year
Anonymous
last year
Hello Christian, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Tammy M.
last year
We have worked with Flooring America for all our flooring needs through the years so when we needed new carpet, we knew just who to call. We would not go anywhere else. Jessi Good helped us pick the perfect carpet to satisfy our need for high traffic durability, stain resistance especially with pets and still maintain style and a texture pleasant to touch. From selection to installation all services were well communicated and efficient. We highly recommend Flooring America!
Anonymous
last year
Hi Tammy thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Breann A.
last year
Alaina was awesome, made purchasing our flooring easy and stress free!
Anonymous
last year
Hello Breann, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Space C.
last year
Jesi Good was awesome!! She walked us through the entire process and let us know what and when to expect our floors to be completed!
Anonymous
last year
Hi Space thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Tad L.
last year
Alaina was top notch from start to finish, she walked us through every step of the process. She also did an amazing job of communicating to keep us up to date on delivery, install, etc. we absolutely would use her again! Thank you for the great new look in our home!
Anonymous
last year
Hello Tad & Marissa, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Hollow P.
last year
They did a phenomenal job of getting us into our first LVP in the basement. After a few months, the product had a bad manufacturing run. Flooring America came right out and took care of everything very fast for me. The new floor was put in within two weeks.The crew they hired was A+. Very cordial, worked carefully around everything, did a wonderful job laying the new product and picked up everything. It was literally a plug and play.Flooring America stuck yo thier product warranty as they certainly could have pulled the wool over my eyes. I’m officially done with hardwood floor but if I ever purchase again it will be from Flooring America.
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Kimberley K.
last year
Exceptional customer service and work. I carpeted two bedrooms and Dana Dahl went above and beyond my expectations. She sent me several quotes with different pricing options to choose from. I'm extremely happy with the carpet I chose and the final cost was exceptional. The carpet installation was excellent. I highly recommend and will definately return.
Anonymous
last year
Hello Kimberley, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Julia B.
last year
The sales manager was very helpful: experienced, professional, knowledgeable, really knew her products.
Anonymous
last year
Hi Julia, thank you for posting your positive review. Our team here at Flooring America of Iowa is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
5.0
Laura R.
2 years ago
Jaci did a great job coordinating our bathroom floor and shower installation. We originally planned on doing the floors, but when they found a water leak coming from the shower, the plans quickly changed. Jaci worked on finding tilers to come in and get the job done within the weeks to follow and found products that we liked to go coordinate with our style.
Anonymous
2 years ago
Hello Laura, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Carolina C.
2 years ago
Anonymous
2 years ago
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.
5.0
Georgie B.
2 years ago
I chose Flooring America because a new neighbor works there. He has worked with flooring material for many years so he is very knowledgeable. He was super helpful in making our decision for carpet that would look nice in our bedrooms and would last a long time. He recommended installers on their team who would also move some of our larger pieces of furniture. The installers were great! My neighbor followed up with a phone call to make sure everything went smoothly. It did. The carpet looks great! If I ever have to buy carpet again, I'll go back to Flooring America.
Anonymous
2 years ago
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Linda R.
2 years ago
Jesi was very knowledgable in helping us to pick out the right flooring. It was special ordered and came in much earlier than expected. After shopping around at five other stores, we came back to Flooring America. They have a huge selection of good quality flooring, with good prices and great customer service!
Anonymous
2 years ago
Hello Linda, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Michael M.
2 years ago
Danny, Nick and all of the team at Flooring America did a fantastic job on our flooring. My wife and I are extremely happy with the results. The team is very easy to work with and very professional. We would definitely recommend them for your flooring needs.
Anonymous
2 years ago
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Anthony D.
2 years ago
Great customer service. Exceptional employees. Took the time to make sure we were getting what we wanted!
Anonymous
2 years ago
Hello Anthony, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Louise P.
2 years ago
We recently worked with Jessica at Flooring America on getting carpet throughout our new home. She was fantastic to work with! She quickly found the carpet we were looking for, provided us multiple quote options, kept us updated on timelines and even worked to identify a backup plan when we weren’t sure if the carpet we initially ordered would arrive on time for our install date. The installers were great too! Thanks so much!
Anonymous
2 years ago
Hello Louise, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Maria Z.
2 years ago
Jesi went above and beyond to help us find a tile even though it was sold from another store. Thank you!!
Anonymous
2 years ago
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
5.0
Melissa A.
2 years ago
5.0
Emily L.
2 years ago
5.0
Shelly K.
2 years ago
5.0
Sarah I.
2 years ago
5.0
Neko K.
2 years ago
5.0
Ronald M.
2 years ago
We have used Flooring America for multiple projects, all of which have been handled awesomely. The latest was a smaller carpeting job for our in home preschool business. The excellent services and customer focused responses started with Chris Miller getting us started by asking Jesi Good to help us. She helped us find the perfect carpet and padding for the special and challenging shaped area in our basement. Jeff Bailey did an exceptional job of laying an irregularly shaped footprint that had to join ceramic tile with no trim piece, laminate flooring and drywall. We couldn't be happier and have already scheduled our next project with them. We would recommend them most highly!
Anonymous
2 years ago
Hello Ronald, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Jen B.
2 years ago
I worked with Jesi on finding some discontinued flooring. I contacted 9 different stores in the Des Moines area that carry that brand of flooring and Jesi was the only one who was able to find what I needed. She kept me from having to pull up 3/4 of the floor I had already laid! Whew! Ordering was easy, communication was excellent, pick up went smoothly. We finished the floor and it looks great! Thanks, Jesi!
Anonymous
2 years ago
Hi Jen thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Family P.
2 years ago
Designer Jessica Stinson was excellent to work with! She is knowledgable and confident with the showroom products and design. I had several inspiration pictures for my bathroom remodels but felt overwhelmed with the choices and needed her to help me make final decisions and selections, including grout color. She has a lot of experience and was an excellent resource, always patient with me during my indecisiveness. When more tile or schluter needed to be ordered, she took care of it immediately. I would highly recommend!
5.0
Andrew S.
2 years ago
5.0
B K.
2 years ago
I recently had new carpeting installed in a great room and two stairways. This is the 2nd time I've worked with Danny at Flooring America through the Costco promotions. Both times I have had an excellent experience. When I've had a hard time choosing a color, he patiently provided me with additional samples until we found the right one. The installers were prompt, respectful, and did an excellent job. We're very happy with our new carpeting and will look to Flooring America again when it is time for the next flooring project.
5.0
Joe S.
2 years ago
5.0
Anthony H.
2 years ago
Alison Gaskell at Flooring America does an amazing job! From first meeting her to her follow through on projects. I couldn't ask for more. Her team was very professional and did an exceptional job. I would recommend her to anyone.
5.0
Andrew R.
2 years ago
As a Project Manager at Oakwood Builders Group, Flooring America has been a great resource for many of the finishes we use in our projects. Our Builder Sales rep, Alison Gaskell, is always fantastic to work with. She has a great understanding of all the technical details related to each product, is easy to work with when scheduling, and her help is invaluable during the client selection process.Andrew Rohwer
5.0
Emily S.
2 years ago
I am a local designer and have worked with Alison and her team at Flooring America for years. They are all an absolute pleasure to work with. They are very responsive and are always there to help with any project big or small.
5.0
Paul G.
2 years ago
Alison and Alaina are always very helpful with any of our flooring needs. They are prompt, professional, and very knowledgeable. Highly recommended.
5.0
Matthew S.
2 years ago
If you're in need of new flooring, look no further than Flooring America! Great selection, knowledgeable staff, and the best installers in town. We've been using Alison for several years and her experience is unmatched, always able to fit great options within budget. We look forward to many more years of great service and Alison's expertise.
5.0
Jeanne W.
2 years ago
5.0
Jessi E.
2 years ago
I have been a designer in Des Moines for 6 years now and I can honestly say that when Alison and her team is involved .. the project runs seamlessly. They are great at recording all of the intricate details, they are extremely knowledgeable on the products available, they are very prompt with scheduling. They are great at communicating the overall plan of attack with the client, designer, contractor, and installers which is a game changer. I LOVE working with them :)
5.0
Taylor W.
2 years ago
5.0
Farah B.
2 years ago
5.0
Jeri M.
2 years ago
We have gone to Flooring America for all of our flooring and tile for years! I always work with Alison and she makes the process easy, even with all of the choices they offer! She has great taste and so much knowledge on all of the products! She is always available if I have questions and she keeps you informed every step of the way. I love our new floors and fireplace tile we just had completed!
5.0
Kevin M.
2 years ago
5.0
Gary B.
3 years ago
I purchased carpet through the Costco and Flooring America plan. My partner had done the same previously for her home and a rental and had great success. I appreciated working with the same salesman that she had. The process was easy and as I am selling the home I did not want to invest a lot of money in the project. Danny understood my needs and offered something reasonable that looked great. The installers showed up on time and did a fine job on the installation. They cleaned up and hauled off the old carpet that I had removed. The icing on the cake was receiving a Costco gift card of a nice value! I would definitely use both again.
5.0
Marla S.
3 years ago
Great service and lots to look at. Nice variety.
5.0
Joan R.
3 years ago
We are quite pleased with the both the quality of the products and the service from Flooring America. We had wood floors placed over basement cement and replaced carpet in the master bedroom. The floors are terrific. Based on our experiences, we highly recommend Flooring America on Hickman in Clive.
5.0
Mary B.
3 years ago
5.0
Ryan A.
3 years ago
I've been a repeat customer for years and have always had the upmost quality of products & service for all applications with help from Scott King.
5.0
Deb S.
3 years ago
Dana is so professional he answered my calls and texts and Scheduled Rick the carpet layer contractor quickly and Rick was such a nice guy and did a great job. My go to flooring guys for sure!
5.0
Mike H.
3 years ago
Jessica was awesome to work with during the purchase and through the installation. Her customer service was outstanding and very much appreciated. Zack installed the floor and did a great job and was very conscientious and dependable throughout. I could not be more satisfied with my experience with Flooring America.
5.0
Becky T.
3 years ago
We selected Flooring America for our LVP install because of their helpful and knowledgable selection process. The team was great to work with. In addition, the team was super flexible and answered all of our questions (we had a lot of questions)In additional, the installer was fabulous. Quick, quality and fair.
5.0
Patrick N.
3 years ago
Wonderful service! Scott did an amazing job at walking us through materials and patterns. He is incredibly knowledgeable and professional. I highly recommend this company!
5.0
Steve V.
3 years ago
I had a fantastic experience with Flooring America! From my sales experience with Raunie Dardis to the beautiful installation from Dale, the entire experience was perfect. Every step i take on my carpet is like walking on a cloud! I can't thank Raunie, Dale and the entire team at Flooring Amercia enough for their professionalism!
5.0
WJ H.
3 years ago
After shopping for carpet at several stores, we decided to purchase our carpet from Flooring America. Jesi Good was very helpful and knowledgeable in helping us pick out the right carpet and pad for our needs and was able to get us a very good price. We were also very pleased with the quality of the installation of the carpet. We would definitely recommend Flooring America and will return for any other flooring needs we have.
5.0
Andrew L.
3 years ago
Danny Miller went above and beyond to explain the benefits of the different types of carpet. He then re-scheduled our installation when we ran into an issue. The installers, Steve and Aaron, along with one other individual worked quickly and professionally to finish the project with careful attention to not damage any of our personal items. They moved a few furniture items that we had designated that we needed assistance with moving with no complaints.
5.0
Dorothy S.
3 years ago
I really trusted Alaina's confidence in recommending carpet for me.She didn't steer me wrong, I LOVE my new carpet.Thank you, Flooring America for doing such a great job!Dorothy
5.0
Joyce G.
3 years ago
5.0
D. S.
3 years ago
I thought flooring America did an excellent job with the carpeting in our house. They had tons of carpets to choose from. Alaina Peterson was our sales representative. Her extensive knowledge of carpets and their pricing made carpet selection a breeze. Installation was fantastic. I would recommend Flooring America to anyone who needs new carpeting.
5.0
SL
3 years ago
They offered to help me with carpet remnants for a challenging flooring situation at a disability group home. It is very appreciated! The manager is very customer-service oriented.
Anonymous
3 years ago
We're very happy we could help you out!
5.0
Blake B.
3 years ago
Shane and Jessica helped make the seemingly daunting task of getting all new flooring (LVP and carpet) seem so simple. No pressure, helpful advice, and great product is what we got. Thanks for being thorough and thoughtful!
5.0
Janet J.
3 years ago
Top-notch service. We received exactly what we wanted in a timely manner. From sales to installation-everyone was great! Highly recommend Flooring America.
5.0
Roger R.
3 years ago
Our salesperson was Jedi Good at Flooring America, and we immediately liked her, and her sales style. She was very knowledgeable about carpeting, and understood our situation on what we wanted and needed. She kept us informed on when the carpets were going to be installed, and the order in which each room was to be done. Over all, I would highly recommend Flooring America, not only for their competitive pricing, but most certainly for the very professional Jesi Good who satisfied our every expectation..
5.0
Andrew B.
3 years ago
Chris Brookhart always does a terrific job! His knowledge and expertise of their product is top notch.
5.0
Harishankar K.
3 years ago
I could not have asked for a better experience. Sales person Danny was very professional, answered all my questions, took detailed measurements and got me the quotes the very next day. The work was completed on time with less disturbance to us, to a great finish.
5.0
Kellie W.
3 years ago
Chris B. was great to work with and our new carpet looks great. Very professional install crew as well!
5.0
Abbe D.
3 years ago
Jesi Good assisted us through the whole process of choosing new carpet for our family room. Its the only room in our home with carpet, and we wanted to make sure we got exactly what we wanted. She walked us through a ton of options and listened to our thoughts on colors to show us the right options. Her response time was really fast, even on her days off via text, to get us a quote and schedule the install. We were thrilled with the customer service and would recommend working with this store and Jesi in particular, to anyone.
5.0
Jane B.
3 years ago
Great experience (again) with this store! Salesperson, Jesi Good went above and beyond in helping us select the perfect carpet for our LR and BR. We checked out samples, then other samples, then had more questions... Jesi was knowledgeable and patient. Installers were professional, and they did an excellent job. Thanks, Flooring America!
5.0
Cindy C.
3 years ago
I chose FA as I was a repeat customer who was very satisfied with their Customer services. It had been 6 years and they continue to provide excellent service to their customers. They certainly work for you to find the best product fit. Jesi our salesperson and Matt our installer were a tremendous help and I love my new ❤floor.
5.0
Paul B.
3 years ago
5.0
Rachel E.
3 years ago
I had a great experience working with Jessica at Flooring America to have new carpet installed throughout my house along with LVT in my bathrooms and laundry room. She was very knowledgable about the products and installation and did a great job communicating that knowledge to help me make informed decisions. The assistance continued even after the install when I had questions about suggested cleaning products. I absolutely love the finished product and I would definitely recommend Jessica and Flooring America.
5.0
Kerry J.
3 years ago
We worked with Jaci Wright at Flooring America last year with great results so we wanted to work with her again for a larger flooring project this year. We replaced about 1300 square feet of carpeted and vinyl floors with LVP flooring and are extremely happy with it. The flooring was received quickly and Jeff the installer did a fantastic job. He takes great care and pride in his work and was great to work with. We recommend Jaci and Flooring America to everyone.
Anonymous
last year
It's such a great feeling to know that we left you with such a remarkable impression of Flooring America of Iowa. We're overjoyed to see your rating and truly thank you for sharing!
5.0
Sharon M.
3 years ago
Allison was so helpful and easy to work with. Would definitely recommend.
5.0
Jo L.
3 years ago
Excellent sales rep. Danny is very! knowledgeable about all carpets available. He was extremely patient as I worked at making up my mind Installation was painless Could not be happier with the purchase of carpet for my entire home
5.0
Sarah F.
3 years ago
Jaci was so helpful in picking out colors and getting us on the schedule quickly. She provided competitive quotes and our installer, Zach was super professional and quick! Couldn’t recommend them more!
5.0
Wendy B.
3 years ago
This is the second time I have worked with Flooring America and I am always happy. First, I worked with Alaina both times who helped me in picking out the materials that would not only look great but would also be affordable. She has a great eye for design and bends over backwards to make sure her customers are happy. She is the epitome of professional and just a gorgeous person all around. My installer was Jeff who is a total rock star. For this job, he installed LVP in my kitchen and both bathrooms, a tiled backsplash, and new carpet on my stairs. There's nothing he can't do apparently. He is also super friendly and while I am normally uncomfortable when work is being done in my home, he put me at ease. I will never go anywhere else for flooring. I highly recommend Flooring America and will tell everyone I know.
5.0
Denise K.
3 years ago
We had a great experience with Flooring America. Jesi was excellent to work with at the store. She was very friendly and helped us choose the right flooring for our needs. They have a very large selection to pick from. The floor installers were very professional and friendly. The job was finished in a timely matter.
5.0
Kathy
3 years ago
Terrific and prompt service at reasonable prices!
5.0
tammy t.
3 years ago
1.0
L D.
3 years ago
Anonymous
3 years ago
Hello! We'd love to learn more about your experience and why you gave us one star. If there's something you feel we could improve upon, please feel free to call Chris at 515-331-4613. Thanks!
5.0
james s.
3 years ago
Anonymous
3 years ago
Thanks James!
4.0
sharon w.
3 years ago
Anonymous
3 years ago
Thanks Sharon!
5.0
Jill H.
3 years ago
We are extremely happy with our flooring purchased from Flooring America! We went in after have a water leak in out basement and needed to replace the floors and we were greeted almost immediately by Jess Good. She was amazing! Very knowledgeable and was able to help us find the perfect floors!! I highly recommend Flooring America and Jess!!!
Anonymous
3 years ago
Hi Jill! Thanks so much for trusting us with your flooring and sharing your review!
5.0
Laura J.
3 years ago
We are very happy with our service at Flooring America. From the first time we visited to the installers finishing, we have no complaints. Jesi was great to work with and very patient in explaining details about our choices. Dale and Eric, the installers, worked efficiently and performed expert work. We are most happy with our new carpet in our whole home. We will go back for future services. 5 stars deserved all around!
Anonymous
3 years ago
Hi Laura! Thanks for trusting us with your flooring and sharing your review!
5.0
Patty F.
3 years ago
My husband and I worked with Jesi Good at Flooring America and had the most wonderful experience. We search everywhere for tile for our backsplash. Jesi assisted us with samples, suggestions and communicated well through email or a phone call. We finally decided on tile, ordered from her and she followed up with us recommendations of quantity, price and ETA. I loved the tile so much I ended up using the same tile for my laundry room thinking I wouldn't have enough so I ordered and extra box before the contractors completed our kitchen. Once completed, the contractors were able to determine we had enough to do our laundry room too so I called Jesi and asked her if I could cancel my extra box. She followed up with the rep in a very timely manner as was able to cancel my order. Her customer service and communication was outstanding! Any future projects we have... we are going back to Flooring America! Thank you!
Anonymous
3 years ago
Hi Patty and Darren! Thank you for trusting us with your flooring and for sharing your review!
1.0
James R.
3 years ago
First contact with this company, salesman was a complete D bag!
Anonymous
3 years ago
Hi James! I'm so sorry to hear you had a disappointing experience. If you are willing, we would appreciate a phone call to Chris at 515-331-4613 so we can discuss. Thank you!
5.0
Robert M.
3 years ago
Had a GREAT experience with Flooring America regarding their help on our whole house renovation project. We had two bedrooms carpeted, two bathrooms that got sheet vinyl flooring and a shower that was tiled. Raunie was our Sales Rep in ordering the material and setting up installs. He provided the kind of service you always hope to get, but rarely do these days. We appreciate FA's approach, as they don't sell appliances and other home renovation products, it's really just about floors (and tile showers and backsplashes). Don and Aaron the installers were timely and both did excellent jobs on the vinyl and carpet. I'd definitely recommend reaching out to Raunie if you any have flooring needs. We've already passed his name on to some of our friends.
5.0
DaveBarb B.
3 years ago
5.0
Steve P.
3 years ago
Had my living room done three years ago, and decided to do the bedrooms also. I'm very happy with how it looks and the way it was layed.
5.0
Steve M.
3 years ago
Two flooring jobs with Flooring America and both met all our expectations. Very knowledgeable about the many types of flooring and helped us pick the perfect product. Will and have suggested Flooring America to friends and family who are in the market for new floors.Steve Manker
5.0
Tom S.
3 years ago
I was shopping around for some new floors and was in some big box stores and our last stop was flooring America and I’m glad it was. Raunie Dardis helped us out and really educated us on the differences in flooring. We had it measured and he helped us pick out what we liked and quoted us on it. Then re-quoted us many more times as my wife kept changing her mind, and he did it quickly with a smile on his face. Raunie kept us informed all the way up to installation where Francisco and Victor knocked it out of the park and made it look perfect. I’m going to call him to have them do some carpet in the basement now!
5.0
Alison F.
3 years ago
We could not be happier with our carpet. This was the second time we had carpet installed from Flooring America and everything went just as smooth as the first time. Jesi was super helpful and always responded within a couple of hours. We will definitely return the next time we need carpet!
5.0
Anna R.
3 years ago
Thank you Flooring America for your awesome job! Thank you to Jessi for helping us pick out the perfect carpet and Jon the installer for his professional work!
5.0
Linda F.
3 years ago
Very pleased with our salesperson Jaci who answered all our questions and provided a great recommendation for us without any pressure. The installation team was also amazing - very professional and skilled. Installation was flawless. Couldn’t be happier with our purchase.
5.0
Kathleen A.
3 years ago
Our experience with Flooring America was exceptional! Alaina helped pick out the perfect carpet and Aaron did a wonderful job on the install. Brian and I would highly recommend Flooring America.
5.0
Clint S.
3 years ago
We worked with Raunie at the Clive store. He was very responsive to our emails and always addressed my questions that I had. Mike did our Carpet install and it looked amazing! If you are looking for flooring stop by there Clive store and see what they can do for you.
5.0
Jason D.
3 years ago
Great experience from start to finish. Alison was awesome in helping put everything together and the design turned out amazing. The install crews are excellent as well. Highly recommend.
5.0
Ron F.
3 years ago
Had a very good experience at Flooring America. Dana, sales person, was very knowledgeable in helping us pick out the kind of carpet for out basement project. She lined up an appointment to get measurements and got a quote back to us in a timely manner. Lined up an installation date and everything went smoothly. We will be back for a bedroom project in the fall.
5.0
Sonya N.
3 years ago
I had about given up on having actual help at a store selling flooring. My previous experience had me hiring my own subcontractor and ultimately us doing the work ourselves. Upon entering the store, I was immediately helped by Raunie, but not in an annoying over-the-top way, just very helpful. I now have gorgeous floors in my bathroom in a short amount of time and it didn't break the bank, either. The contractor who did the installation was professional and fast and tidy. Amazing experience!
5.0
Jason T.
3 years ago
Worth checking out. Get deals.
5.0
Michelle M.
3 years ago
Allison was great to work with! She was patient and able to help guide me to make sure our house looks amazing. Always responded, even if I contacted her outside of business hours.
5.0
Nate R.
3 years ago
Jaci was great to work with for picking our carpet and Rick did an excellent job of installing it.
5.0
Hal C.
3 years ago
My experience with this company was excellent. My salesperson, Ms. Good was professional, knowledgeable and a pleasure to work with. Customer service is alive and well at Flooring America. I highly recommend anyone looking for flooring to contact her.
5.0
Chuck P.
3 years ago
We originally went to Flooring America in search of a specific brand and species of wood flooring. Jesi Good was tremendous in initially helping us find that specific flooring. She was extremely patient and made the experience fun. As she continued to work with us and asked some very relevant questions, she recommended that we try a better product that was actually less in price. Jesi not only ensured they had availability of the correct amount, she personally walk through the warehouse to ensure it was all in great condition. After her follow-up to verify we had all the correct materials, we were able to install without any issues. Jesi's excitement to help, her knowledge of the entire inventory, and her follow-through after the sale were all perfect.
5.0
Barry T.
3 years ago
3.0
Mallorie T.
3 years ago
If you’re wanting good customer service, I’d suggest going elsewhere. My husband and I decided to redo our floors on the entire first floor of our house. We found something we liked and decided to go with Flooring America in Clive. A week or so passed, and we hadn’t heard anything, so I followed up just to see if there was an ETA on when we’d be scheduled so we could plan accordingly. The store manager indicated the product should be shipping the following week and that he’d check again on that Monday. By Friday I’d that following week, I hadn’t heard anything so I reached back out. He responded and indicated a date. The Friday before the week of our install, we hadn’t heard anything about if it was still happening, what needed done prior to them arriving, etc. so I reached out again. Towards the end of the day, still no response so my husband finally called. The manager blamed being on the phone and blamed another worker saying she had arrived late and hadn’t gotten around to call us. He also lied to my husband and told him he had called me earlier that month (I only ever corresponded over email). After my husband talked to him, he finally responded to my email ignoring all of my questions and just told me he’d be in that day and the next if we wanted to go in to pay the remaining balance. By this point, we were fed up with his attitude and poor customer service so we wanted to cancel. We did so and the manager was once again less than friendly when we went to get our refund and flooring product. So glad we found someone else to do our floors. They also require payment in full before the install is even started, which is absurd. If you value customer service, spend your money elsewhere!UPDATE: I was contacted by the HR/marketing person, and they were extremely helpful and apologetic for our experience. We also met another salesperson who was night and day different from the person we initially dealt with. He was super nice and willing to help. We found out just prior to them reaching out that the floor we bought wasn’t going to work for us long-term as it wasn’t scratch resistant like we thought, and the owner allowed us to return the product without any cancellation fee. While we are still having someone else do our floors, I did appreciate them reaching out to make things right. Customer service goes a long way!
Anonymous
3 years ago
Hi Mallorie,As we discussed, we are very sorry for this experience. We appreciate you taking the time to share your experience. We strive to have every customer experience …Hi Mallorie,As we discussed, we are very sorry for this experience. We appreciate you taking the time to share your experience. We strive to have every customer experience our five star service, and we are just as disappointed as you to learn we fell short. We coached the salesperson and would love an opportunity to make this right. (Of course, we understand why you would choose to take your business elsewhere) If ever we can assist you with anything, please reach out to our owner Chris at 515-331-4613. Thank you!More
5.0
Kurtis P.
3 years ago
Very pleased with Jaci and the work of Flooring America! We highly recommend Jaci Wright and the Flooring America Team!
Anonymous
last year
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Rickey H.
3 years ago
Very helpful good prices Jessica is the best
5.0
Meg H.
3 years ago
Love my new carpet from Flooring America! Jesi was so knowledgeable, answered all my questions and was great to work with! The install went great and I'm thrilled with the turnout! I would highly recommend Flooring America for any flooring project.
5.0
Russ S.
3 years ago
We have worked with Flooring America on a previous project and were extremely pleased with the results. As is the standard this project turned out excellent. Jesi was professional and very knowledgeable on all the products FA had to offer. We will defiantly be back for the next project!
5.0
Dave C.
3 years ago
After visiting several flooring stores, we finally selected Flooring America for your home improvement project. Jessica was fantastic to work with and very helpful.We first updated our worn oak floors with a charred oak luxury vinyl floor. Once that was complete, we realized that our staircase and upstairs carpet needed updated after 18 years! I was very worried about replacing carpet upstairs but the installers moved all of our furniture and the install was completed in just 2 days!I highly recommend Flooring America, Jessica, their installers and will definitely use them for our future projects!
5.0
Stephanie W.
3 years ago
Love the new vinyl plank floor in our basement! Jesi was awesome to work with being very thorough in explaining the different options and planning our installation. The installer was very professional, did a great installation, and left a clean space when complete. I highly recommend Flooring America and will work with them again on our next project. Very happy with the results!
5.0
Sumpter P.
3 years ago
Jaci was extremely helpful and accomodating.
5.0
Shawna T.
3 years ago
Alison was so great to work with from the initial design meetings through complete installation. We appreciated her responsiveness and knowledge and absolutely love our white oak hardwood floors!
5.0
Kristopher S.
3 years ago
Jesi Good- was fantastic to work with, she was super helpful and new what we were looking for. We couldn't be happier with our new shower and bathroom floor. Thank you Flooring America !!
5.0
AJ A.
3 years ago
Great experience at Flooring America. We worked with Jesi on our basement renovation project and are glad we did. She was awesome at helping us pick out a carpet that matched our color scheme, but also did not break the bank. She didn't push us into a more expensive version and was extremely good at listening to our requirements and meeting them. We ended up selecting an in-stock product which helped speed up our installation. During this crazy pandemic times, the wait times for other stores was 4-5 weeks, but Jesi got ours installed within 3. The carpet looks great and we love it. We shopped around at 4 stores and Jesi had all of their prices beat. Definitely recommend.
5.0
Dave L.
3 years ago
We worked with Alison Gaskell on tile to surround our new fireplace. She was fantastic in helping us select a great product and I appreciated her level of service through the entire process. The installation crew also did a great job and the fireplace area looks amazing!
5.0
Sonya J.
3 years ago
Great customer service and installation was perfect!
5.0
Alan A.
3 years ago
We just finished building a new home, and Alison Gaskell was a tremendously helpful salesperson. Quite simply she was the best person of all of the trades that we worked with. She ALWAYS answered her phone or emails expeditiously. This responsiveness was important to us. She knew the different flooring options in depth, and always was willing to give an opinion when we needed help making a decision. We liked her professionalism so much that we ended up purchasing all of our tile needs from Flooring America as well. We did not intend to do so, but Alison made the process seamless. Alison had pictures to help us make decisions when we were uncertain of something. She guided us in the right direction with grout colors by explaining how the light grout would make the tile appear; and likewise dark grout. Recommended that we use epoxy grout to keep it from staining. Alison was on-site several times to make sure the flooring and tile installers were getting everything they needed on time, and to provide samples that we could see in the lighting of our house. She made sure that installation was completed by quality tradespeople, and they did a fantastic job on installation. I wish all retailers could be this level of customer service!
5.0
Katrisha H.
3 years ago
Great experience with the staff at Flooring America! They were patient & helpful as I made my choices. The new bathroom tile on the floor & the shower are amazing!
5.0
Glenna K.
3 years ago
My recent purchase of carpet and vinyl flooring was installed on December 14-15. Vern was very helpful in directing me to the perfect carpet and vinyl flooring. My installers James and Sean did a wonderful job. They were friendly and professional. My daughter plans to have them do some work for her this spring. Thank you Vern, James and Sean! Glenna
5.0
Jason B.
3 years ago
Our experience with Jessica Stinson at Flooring America was nothing short of excellent. Jessica was very knowledgeable about the products, had great design advice and was very responsive to questions throughout the proposal phase. I would highly recommend Flooring America and Jessica's expertise for your flooring needs.
5.0
David S.
3 years ago
Great place to buy flooring. Great installers.
5.0
Christine A.
3 years ago
Jessica has been so great to work with - even on a time crunch she helped us make great selections and sent us on our way with samples. Received a call within an hour to schedule floor measurements.
5.0
Maurice G.
3 years ago
Dan did a wonderful job, he was very knowledgeable and helpful, and we really appreciated the follow through - he provided status updates throughout the process. The delivery and installation was very well done, easy and on time. And Dan followed up afterwards, a key satisfaction factor yet the one thing that many companies fail to do. Thank you!
5.0
Dylan S.
3 years ago
Wonderful service and fast turn around, great people to work with and would recommend anyone to come here.
5.0
Cynthia A.
3 years ago
Jaci was wonderful with helping us to pick-out flooring for our home we just purchased. We were on a deadline when the flooring needed to be done. Floor America delivered! Thank you!
5.0
Sheila B.
3 years ago
Jaci at Flooring America was so helpful in assisting us in finding the perfect carpet! We are very pleased with the carpet and the installer did an amazing job!! Will return to Flooring America in the future for any flooring needs we have. Highly recommend.
5.0
Steve K.
3 years ago
Thanks so much to Dana, Bonnie, Sara and the rest of the Flooring America team for the new floors in our new home! We chose Rain Tree flooring in a natural hickory and we just love the new floors. Rod Jensen, our installer, did a superb job getting the layout just right and installing the floors. He was very conscientious of the subsurface and made sure the install went without any hitch! This is the second home we have used this floor on and we couldn't be happier! We are also using Bonnie for window coverings and she has done a great job of going over many different options and selections. The order is being placed today! Dana, Bonnie and Sara will take good care of your flooring and window covering needs!
5.0
Sharon W.
3 years ago
After researching several flooring stores, I am so happy I decided to have Flooring America install my premium luxury vinyl flooring in my lower level. Working with Danny and Jeffrey made the experience worry free. Both paid attention to detail and answered any questions I had. i also liked the follow up by the company to see if i was satisfied, and if i had any questions.
5.0
JR L.
3 years ago
I worked with Raunie at the Clive location. Excellent service, quick responses and affordable options.
5.0
penelope h.
3 years ago
Alison Gaskell went above and beyond once again helping us find flooring . She has helped us with flooring now at several homes . She is always so polite and listens to what we want . As a realtor for over 21 years here in the Des Moines area I will continue to use her expertise and knowledge when picking out and purchasing flooring . I will also refer my buyers and sellers to her. she is always a pleasure to work with .
5.0
Rio R.
3 years ago
Great experience all the way thru thanks to Danny and Tim. Danny was able to guide me to the right product for my basement and then set up the installation. Tim and his crew were waiting to start at 7am and finished by the end of the day. The carpet tiles look great and I would definitely recommend Danny, Tim and his crew, Flooring America and Costco. Thanks very much.
5.0
Cindy S.
3 years ago
Alison was a big help in my selection and the installation went great.Definitely will purchase flooring there again. They really made it aneasy experience!Cindy S
5.0
Eddie A.
3 years ago
Flooring America CliveLisa and Shane were excellent to work with.Would recommend them to everyone
5.0
Greg W.
3 years ago
We had a great experience working with Alaina Peterson at Flooring America! From start to finish, Alaina was OUTSTANDING in helping us with our flooring and tile for our basement finish. After listening to our ideas, she helped guide us into selections that we are thrilled with. Very happy with the quality and variety of Flooring America. Would easily recommend!
5.0
Monica R.
3 years ago
The day I came in to look at flooring I had not yet made my choice. I had just started shopping and Flooring America was my second stop. Jesi Jordan approached me and introduced herself. Her personality is amazing, she's not pushy or overbearing. She asked a few questions to get the plan of what I wanted and she helped me put it together. She was able to pin point the color of flooring and texture I was looking for and she didn't stop until she had found the perfect one, she was so patient. The gentleman who came to put the flooring in, what a wonderful man and very personable. I would definitely recommend Flooring America and ask for Jesi. As a follow up to my original review, once again Jesi did not let me down! I needed some extra flooring as I was remodeling a bathroom and wanted to match the LVP I had originally purchased. Jesi was on it, she remembered me even though it had been months since we last spoke. It was a weekend, her day off and she made it happen for me. She placed my order and contacted me personally when it came in. I would not shop with anyone other than Jesi Good Jordan with Flooring America. I promise you, you will not be disappointed!
Anonymous
last year
Hi Monica thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
5.0
Jerit T.
3 years ago
Jess is awesome to work with. She listens and tracks down what you want if they dont have it in store. I highly recommend working with her and having her help with your design!
5.0
Ricardo A.
3 years ago
Jessica was fantastic to work with. We will continue to work with Flooring America for our flooring needs.
5.0
Shawn S.
3 years ago
I have worked with Jessica S. on two projects now replacing the carpet in my entire house. She has been extremely nice and helpful to work with. Follow up and communication is important to me and she has been spot on through out the entire process from start to finish... Highly recommend Jessica's professional customer service for your flooring needs. Shawn Sutton!
5.0
Dakota G.
3 years ago
Outstanding experience! Jessica Stinson at the store was incredibly helpful, and the installers for LVP and carpet were polite, neat, and professional. They showed up on time, worked quickly, and cleaned up after themselves. I would highly recommend Flooring America!
5.0
Balaji K.
3 years ago
We thoroughly enjoyed our experience with Jessica Stinson at Flooring America. I worked with her twice, and I highly recommendJessica. Her consultation and eye for what would look good for my floor based on wall and shelf colors were excellent. Flooring America had so many great options to choose. The installers were impeccable and did a wonderful job. Highly recommend!
5.0
David H.
3 years ago
I have worked with Mike Lee for several years over many projects and the service that he and the people at Flooring America provides is great! I will always highly recommend them to anyone.
5.0
Carol S.
3 years ago
Jess is a great asset to Flooring America! She definitely knows her flooring and carpet, and assisted greatly in my decisions of what to install. The installers also did a fantastic job in installing my flooring and my carpet. My house feels like a whole new home, and I absolutely love it! I would recommend Flooring America to anyone, thank you!
5.0
Jessica S.
3 years ago
Working with Sara Mueggenberg is the best. I have done two projects with her to date. She really listens to your thoughts and ideas and helps put any issues or concerns you have to rest. She is honest, reliable and I will definitely work with her again in the future!
5.0
Samantha J.
3 years ago
Mike was amazing to work with. He adapted to my schedule, was prompt with responses and ensured the job was done perfectly! Dale did a fantastic job at installation! I’m very happy with my final product!
5.0
Scott J.
3 years ago
Alison G was fantastic to work with. She has a great eye with design and I will request to work with her again for my future flooring needs!
5.0
Chris W.
3 years ago
I have worked with Mike Lee many times in the past for various flooring jobs and have found that he is easy to work with, knowledgeable on the products and can find out information that I need quickly.
5.0
Josh W.
3 years ago
I have been working with Flooring America in Clive, specifically with Raunie Dardis and his flooring installer team. They are the definition of 5-Stars. The service, work and communication speak to the high ratings. I will recommend Raunie and his Team of installers to every friend, family and acquaintances I meet.
5.0
Roger
3 years ago
Working with Raunie made my decision easy for what I needed and wanted for my flooring. I'm going to replace some more flooring in the near future and I'm going to depend on Raunie"s expertise. Also when my next flooring project begins I'll request Matt to do the installing. Matt did a great job!
4.0
Eric M.
3 years ago
Overall experience was relatively easy and stress free. Sara was informative on what kinds of carpet would be beneficial in different areas of the house. She listened to our concerns and provided various solutions to meet our budget. She provided different quotes to help us determine which approach would help keep us under budget. Our installer was nice and friendly. He arrived within the window of time they said he would be there. He got to work quickly and made decent time for being a single installer. He did damage some trim around the closet while working and did not mention it, but they were very good about righting the issue.
5.0
Kimberly F.
3 years ago
We recently put new backsplash in our kitchen and worked with Lisa at Flooring America. She did a great job selecting the right tile to match our countertop, cabinets and style. If we would have selected the tile on our own, it would not have been as good of a choice as what Lisa made! Flooring America also did a great job of quickly getting the job scheduled and coordinated with the removal and installation of the old and new countertops. Nikola did the removal and install work and he was fantastic! He showed up on time, covered the floor and countertops, quickly did his work and cleaned up after the job was done. We’d highly recommend Lisa & Nikola at Flooring America.
5.0
Konnie O.
3 years ago
Great job - easy to have installer in our home. Looks verynice. Would highly recomment Danny & Jeff.
Anonymous
11 months ago
Hello Konnie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Erin W.
3 years ago
We thoroughly enjoyed our experience with Flooring America. We worked with Alaina Peterson and her consultation and eye for what would look good was one of the best parts of the experience. They had so many great options to choose from and we felt we got a lot of product for our money. Highly recommend!
5.0
Holly C.
3 years ago
Working with Lisa at Flooring America and Nikola at NJ Homes for install was a great experience! FA had a ton of choices, knowledge, and experience to lend to me to make the right decision. Nikola who installed the backsplash was professional, kind, courteous, clean, personable and easy to work with! I would highly recommend both!
5.0
Sara R.
3 years ago
I first went to Flooring America to look for tile and flooring for a master bath remodel. Sara helped me and right away I knew I had came to the right place. She listened to what I was looking for and helped me put some things together that looked awesome. Sara and Dana really above and beyond to make sure everything was ready for my new bathroom. It was then that I decided to go ahead and put in new carpet in my house as well. The installers were great. I’m very pleased with how it all looks. I cannot recommend Sara, Dana and their team enough to anyone looking for flooring, carpet, or tile. Excellent prices and customer service.
5.0
B
3 years ago
I’m super pleased with my new Flooring America LVP. Jaci did a fabulous job picking out the perfect color…and she managed the whole process through Zack’s installation -- which he completed without a hitch! Excellent showing by all!
5.0
Amy T.
3 years ago
I highly recommend working with Jessica. She is professional, kind, and a very talented designer. She helped me find the perfect LVT and carpet. She listened to my needs and helped me stay within my budget. I can’t wait to work with Jessica on my next project!
5.0
Nancy L.
3 years ago
Worked with Jesi Good and she is amazing. Very patient and knowledgeable. Showed me many samples in my style which helped me narrow down my choices.
5.0
Robin E.
3 years ago
Alison is the consummate professional. Follow up is timely and consistent. She even called post installation to inquire regarding my satisfaction. I will definitely refer her to others. The installation crew were great as well.
5.0
Eric V.
3 years ago
Flooring America and the entire team did a great job helping me figure out what type of flooring to choose. They have a tremendous amount of selections to choose from and the experience can be overwhelming, however they made it easy by asking the right questions and helping us pair carpets with hard surface flooring. I highly recommend them for your flooring needs!
5.0
Matt H.
3 years ago
I highly recommend Flooring America for your flooring needs. Raunie Dardis in sales was great to work with, allowed us to take many samples home and was patient while we weighed the options. In addition our installer, Aaron, was very professional, friendly and extremely efficient...clearly not his first rodeo.Go here for a great sales and installation experience!
5.0
Jenny F.
3 years ago
Jaci Wright has helped me on several projects. How refreshing to have a true professional salesperson! Her knowledge of design is a plus, too. As a realtor, I often help sellers pick out flooring for their homes for re-sale, and she saves me so much time by having options available to choose both in stock and special order. She coordinates with the installers (one less phone call to make and schedule). I love that I can refer all of my clients, friends and family to her.
1.0
Brian E.
3 years ago
5.0
William N.
4 years ago
My wife and I recently had a shower designed and tiled by Flooring America in Ankeny. Our builder, who is a real stickler on quality workmanship, recommended Dana and Sara. With Dana's expertise, Sara's eye for design and detail, and Luis' crew workmanship, the results were amazing. It was easy and effortless for us, as homeowners, because we were in such good hands. We would highly recommend them for any tile and install projects.
5.0
Dennis S.
4 years ago
5.0
Jason H.
4 years ago
Jesi knows her stuff! She educated us, answered our questions and took excellent care from purchase to post-installation. Thank you Jesi
5.0
Jeanie B.
4 years ago
We are lucky to have worked with Jesi selecting both floor and tile for our master bath. Communication was great and scheduling the installers was painless. This positive experience created a return customer. Thank you Jesi and Flooring America.
5.0
CMC L.
4 years ago
My wife and I had Dana and his team install carpet in our home. The work took less than 1 day and they went above and beyond to make sure we satisfied with the outcome of the project. 5 stars doesn't do them justice. They really are one of the best companies we have ever worked with.
5.0
TJ S.
4 years ago
Jessica was quick to welcome me and help me find just the right flooring material I was looking for! All while being perfectly friendly and answering all of my random flooring questions. I have nothing but positive things to say about the rest of the staff who were equally cordial and made the entire experience quick, easy, and enjoyable. Prices are fantastic, selections are enormous, and thequality of material and employees is superb!!
5.0
Butch R.
4 years ago
All I can say is WOW...in today’s world of big box stores and employees that have no clue about the product they are selling, Dana Bilyeu and team knows what they are talking about...from start to fIrish everything went flawless. Would recommend them with 5 STARS !
5.0
Susan L.
4 years ago
Anonymous
2 years ago
Hello Susan, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
5.0
Betty H.
4 years ago
Jessica and Zack made this huge project manageable. Jessica was phenomenal as we pursued the “ right choice.” Zack’s talents provided a beautiful and professional installation. We will definitely return for our next project and highly recommend this team!
4.0
Paul H.
4 years ago
5.0
Jamie D.
4 years ago
We had LVP and carpet installed - both look absolutely beautiful. The installers were impeccable and paid the highest attention to detail. They were respectful of social distancing and always had masks on.Our salesman, Dan, listened to our needs and wants and always suggested accordingly. He offered us valuable feedback when asked.All around, a great experience and wouldn’t hesitate to use Flooring America in the future.
5.0
Kathleen M.
4 years ago
5.0
Kurt K.
4 years ago
We worked with Alison, for the second time. Great customer service. Alison did a good job of recommending products to meet our needs, worked around our schedule to organize the installation, and followed up to make sure we were happy with the finished product. The installation team was also a pleasure to work with. They were timely and did a great job of cleaning up at the end of each day.
5.0
Bill B.
4 years ago
We love Flooring America! The folks there have been so helpful to us as we have upgraded some of our floors in our home. We had hardwood floors installed in three bedrooms and it looks amazing! They went out of their way to find the right products for our home. The contractor that installed the wood was excellent! We are pleased and appreciate the time they invested into our projects. Thanks Flooring America!
5.0
Karen I.
4 years ago
We had a new build with a lot of decisions to make plus we were moving from another state. This required us to be very efficient on the couple of days we were in Iowa and then do all follow-up via email and phone. Alison Gaskell did a great job for us. She was knowledgeable and very patient and worked hard to help us sort through the many options until we had selections we were happy with. Couldn't be more pleased!
5.0
Kim W.
4 years ago
Great attention the minute I walked in the door. Great salesperson that helped me decide quickly.
5.0
Whitney S.
4 years ago
Excellent customer service, great prices, fast delivery, knowledgeable staff. We'll be returning for all of our future flooring and tile needs for sure.
5.0
Rachel F.
4 years ago
My family and I are so delighted with the experience we had with Flooring America. Alison worked with our budget and needs, and the installer team was wonderful. They got our house done in about half a day. The carpet itself is beautiful, and we were able to upgrade to a better under pad within our budget. It certainly makes a difference to our home!
5.0
Tracey Z.
4 years ago
This is my second time working with Lisa Redlinger and as before, great design recommendations, awesome communication and helped me get my carpet in before out-of-town relatives got here. My installer showed up right on time, worked quickly and was super clean. Always a great variety of products at various price lines to chose from and 100% recommend Flooring America!
5.0
Garrett S.
4 years ago
Jesi was great to work with and their installer, John, did a great job. We couldn't be happier with the finished product!
5.0
erna d.
4 years ago
Our experience with Flooring America was great! Our sales person Jessica was so helpful and even available to answer questions when she was on vacation! The installer was so friendly and professional. He came on time and did an amazing job! We love our new carpets and will definitely be coming back for any other flooring needs!
5.0
Stacie W.
4 years ago
Great to deal withEverything went the way they saidOur person that installed the floor did a A+ job and was very fast
5.0
Javier G.
4 years ago
We are enjoying our new living room floor. The new floor also eliminated those annoying creaks we had from our old floor. Thank you to Matt and Jaci at Flooring America for making it happen.
5.0
Shelia F.
4 years ago
We purchased wood flooring and porcelain tile backsplash from the Clive store. It was a pleasant experience working with Mike and Jessica.The natural oak wood floor is beautiful. Jessica picked the perfect tile to tie everything together, we are so happy with the selection.Thank you so much.
5.0
Mary
4 years ago
Great value and great flooring. Jesi Good was extremely helpful and the installation process was smooth and timely. Definitely would recommend to others.
5.0
Geneveve L.
4 years ago
We are so happy with the service we received from Flooring America! From measurement to finish the whole process took less than three weeks! Other places we called were going to be three months! It was fast AND affordable and our home looks lovely!
5.0
Nancy S.
4 years ago
Flooring America provided great products and great prices. The installer was professional and completed the job on time and did a great job. Our salesperson Danny was very knowledgable and was able to help us find carpet within our budget and time frame. We will definitely use Flooring America again.
5.0
Sheri F.
4 years ago
Jessica helped us in making the choice of which carpet to install and went above and beyond to make certain it was in stock, then got it on the schedule so that everything went smoothly. Ryan and his team got the carpet installed over the first two days of the disastrous Iowa storm that left us without power for 5 days. They did a spectacular job for having to deal with poor lighting conditions and no air conditioning or fans. I will definitely use Flooring America again and would definitely recommend you to go there also!
5.0
Julie K.
4 years ago
We recently had carpet installed that we purchased from Flooring America. Our sales rep, Dana Dahl was so great to work with and very knowledgeable about the products we were looking for. Our installer, Aaron, also showed outstanding workmanship efficiency. We would highly recommend Flooring America in Ankeny for your flooring needs.
5.0
Kristine M.
4 years ago
I highly recommend visiting Jessica at Flooring America for all flooring and tile needs. Not only their prices rival, and even beat, many of the "bigger" chain retailers; but also their customer service wins the race every day. Jessica is knowledgeable and does not try to "oversell"--she learns what her customers want and need, then points to several options in a fair price range. Jessica, Lisa, and all the on-site staff have been wonderful! They ensure the job is done right, following through on all questions and concerns. I will continue to use Flooring America when needed--and I plan to refer all family and friends there too!
5.0
Jody B.
4 years ago
Raunie and Zach both worked very hard to make my experience the best and I am extremely pleased with my flooring.
5.0
Jodie B.
4 years ago
When going to the store was not an option (due to Covid and proximity), Chris was still able to find exactly what I wanted. It took all of the stress out of shopping. We had it shipped to our home and installed by our contractor. We absolutely love it and how easy it was to work with Flooring America. We are already planning our next project.
5.0
Dianne P.
4 years ago
Jessica Stinson was very helpful and patient with me as I worked through flooring decisions; providing various quotes, information and samples for different products. We are pleased with the final results, luxury vinyl plank flooring and carpeting. The installers were professional and provided quality work.
5.0
Susan C.
4 years ago
Jessica Stinson was excellent! I was in a rush and she accommodated every detail from selection, rush order, installation and followup!
5.0
Matt D.
4 years ago
Flooring America has a great selection of all flooring products and competitive prices. Jesi Good was extremely helpful, patient, and professional with my wife and I throughout the floor selection and install process. Steve Martin did an outstanding carpet install and was also very professional. I would highly recommend Flooring America for all of your flooring needs.
5.0
Michael J.
4 years ago
I replaced bathroom tile in an older WDM home, and am very happy with the service and result from Flooring America. Awesome options and knowledge from the staff, I was helped by Jesi Good who provided a lot of great input. Highly recommend!
5.0
Sharon T.
4 years ago
We are so happy that we chose Flooring America to do our project! Wanting to replace our flooring in our LR, dining room, and kitchen, we turned to Shane Sonberg to guide us through our project.Shane helped us select the exact engineered hardwood we were looking for, and kept us constantly updated on the arrival of our materials and the schedule date for doing the project.And, hats off to the flooring crew for their fabulous job! They were professional, efficient, and went beyond to help us with the beautiful result!We would definitely recommend all of you...thanks!Sharon & Bill Thalman2020-07--17
5.0
Jack A.
4 years ago
Danny did a great job in helping me find the right solution for my flooring needs. And Jeff Bailey did an incredible job with the installation. I couldn't be happier with the end result!
5.0
Tara L.
4 years ago
Our experience with Flooring America Clive was great! Jesi did an amazing job. She kept me informed with the progress of the special orders. The floor we order was what we were looking for. Thanks!
5.0
Karla P.
4 years ago
Danny was extremely detailed, responded quickly and very helpful through the whole process from consideration to purchase to install of our carpet. He also watched out for us to get as good of a deal as possible--even more than we expected which was extremely appreciated. Thanks for all your help, Danny!
5.0
Nicole T.
4 years ago
On time. Laced new with the old seamlessly. Efficient and tidy!
5.0
Tom H.
4 years ago
Great experience, starting with Jaci in the store, guiding us to exactly what we were looking for. The installer Dale was professional and courteous and did a great job. This is the 6th time in that 15 years I have used this store for my Flooring, 3 times for carpet, twice for vinyl, and once for hardwood. I have never been disappointed!!! Highly recommend!
5.0
Tim O.
4 years ago
Great experience in the sales process with Raunie, and installation was well done and professional by Zack. The new LVP looks great on my main floor, and I will be returning later this summer to get upstairs carpeting done!
3.0
Christian R.
4 years ago
Anonymous
4 years ago
Hi Christian! I tried to find you in our system and was unable. We'd love the opportunity to learn what we could do to improve to 5 stars. Please feel free to reply with additional information or to give us a call at 515-331-4613. Thank you! Chris Miller, owner
5.0
Michael J.
4 years ago
Jessi Good was outstanding in helping us select the right product for our home and work with us on the date for install. Customer service from beginning to end was top notch. I highly recommend Jessi at American Flooring.
5.0
Marilee D.
4 years ago
Jessica Stinson was wonderful to work with. Very thorough and answered all my questions and quote adjustments. Flooring installer Matt did a great job ss well!
5.0
Ryan L.
4 years ago
Jesi was great to work with and valued her input on my carpet selection. The carpet looks great with quality installation. I would recommend working with Jesi for any of your flooring needs.
5.0
Jackie W.
4 years ago
Carpet order was through Costco. The carpet salesperson, Denny, was in constant communication with us regarding install, quotes and follow up.The installer - Dave, was superb. I've never seen anyone do such a fast job, but professional as well. He cleaned up everything and there wasn't even a thread of carpet anywhere near either room.
5.0
Jeannetta F.
4 years ago
I worked with Jessica and Zack (designer and installer, respectively) and had a great experience getting everything I needed. Jessica helped me pick something that would match the original woodwork of the home and that would meet my needs (dogs, kids, etc.) while still being affordable. Zack kept me informed and even sent me progress pictures so I could capture the renovation progress.There was a hiccup with materials being shipped late but Zack kept me informed and was able to keep my project moving and ahead of my move in date despite other work on his plate. Would definitely recommend these guys if you need flooring done!
5.0
Clay A.
4 years ago
Jessica and the entire team were great to work with - highly recommend!
5.0
Kasi H.
4 years ago
Every step of the flooring process was easy and streamline. Sales (Danny) was very professional and knows his stuff, he was on time and got my flooring ordered & scheduled quick. Installation (Jeff) what a master at his trade. He was on time, professional and did an absolutely perfect job of installing our LVP & carpeting.I would recommend Flooring America to anyone.
5.0
Megan A.
4 years ago
I had a wonderful experience from start to finish in choosing and installing new carpet. We’re very happy with the finished product and the professionalism of both the sales person and the installer. Highly recommended.
5.0
Ann A.
4 years ago
We love our new flooring. We had both carpet and laminate installed throughout our main level! The whole process was wonderful. We were told the timeframe in which everything would happen, and it was spot On. Our installer did a great job too! We are very pleased!
5.0
Jody C.
4 years ago
I have worked with Jaci Wright on all my floorings and remodels and she is the best! She is a decorator by nature and so has a keen eye for what looks good since I’m challenged in that area! Please go see her!!
5.0
Stephen B.
4 years ago
We bought laminate flooring for our living room and kitchen. There was a problem with one section that needed attention. They tried one approach that didn't work and then tore out and reinstalled half the kitchen to fix the problem. Not one mention of any cost to me. All done at no charge and without hesitation.Chris Miller , the owner, came out himself and gave the OK. I'd use them again in a heart beat.
5.0
Ralph C.
4 years ago
Staff was very helpful without being pushy. Salesman directed us to the clearance items first thing before presenting more expensive options. He was very knowledgeable and was able to help us get what we wanted and remain within our budget.
5.0
Kurt P.
4 years ago
5.0
Kathy L.
4 years ago
We are very pleased with our new carpet in the master bedroom and den. Sara was very helpful and with her assistance we selected the perfect carpet and pad. Installation went smoothly and we are enjoying our new carpet!
4.0
Annie M.
5 years ago
5.0
Niles B.
5 years ago
I was extremely pleased with the customer service experience that was provided by Flooring America. I worked with Andrea Schroeder. She was most helpful in providing samples to choose from, and was really nice to work with. I will be recommending Flooring America to everyone as I had a great customer experience from start to finish. Thanks Flooring America and Andrea!
5.0
Kerilyn C.
5 years ago
Working with Mike Lee at Flooring America was a wonderful experience. In addition, Jeff Beckley and his team that installed the flooring provided the best quality of service that I have ever had. I couldn't be happier. I highly recommend Flooring America.
5.0
Elizabeth H.
5 years ago
I had a great experience with Flooring America. I worked with Jessica Stinson and she was so good with helping me find options when I wasn't quite sure what I was looking for, all at a reasonable price. She also worked hard to fit in the installation time on a really tight turnaround so that it would work with my schedule. The carpet looks great and I'm really excited to now use that space in my basement.
5.0
Kendra C.
5 years ago
We have bought carpet from them a couple of times and have been very happy throughout the process each time.
5.0
Vicki M.
5 years ago
I have done business with Shane Sonberg for years! Very highly recommend! Five stars all the way!
1.0
Ashley E.
5 years ago
We had flooring installed a few months ago, the flooring itself looks great however scheduling the time for our flooring to get installed was so unorganized and left us without flooring for several more days than expected, and our house in shambles. We were incorrectly charged for removal of existing flooring that we did ourselves and have been told for months it would be corrected with no luck. Every attempt we make to call our sales rep and the manager has ended in more disappointment as they are always on vacation or had to "step out of the office". Very frustrating process, and disappointing after seeing all the positive reviews. I would not recommend the Ankeny location specifically.
Flooring I.
5 years ago
Oh no! Let’s connect in the morning, we would love the opportunity to make this right. Very sorry about this experience.
5.0
Lindsey S.
5 years ago
We had a great experience w/ Danny and Flooring America. Great carpet and pad. Great installation crew. Clean, courteous and on time.Thanks!
4.0
Hudhaifa S.
5 years ago
5.0
Sara A.
5 years ago
We had a lovely experience with Flooring America. Sara Karabatsos walked us through the selections, understanding our wide range of needs for the back splash. She was confident and down to earth, not pushy. She made us feel comfortable. The facility allowed us to take home some samples to compare to see what we liked, we got a rough draft quote and when we were ready to finalize, Sara was there throughout the whole process, even following-up to assure everything was handled to our liking. The facility had a wide range of options and colors as well. A great experience with the facility and, specifically, Sara .
5.0
Meike N.
5 years ago
5.0
Becky Z.
5 years ago
We had all new wood floors installed on the main level of our ranch home and it was an absolute pleasure to work with Danny & Jeff from Flooring America! We made the purchase through Costco & it was SO easy! Danny was so accommodating and communicated well. Jeff (the installer) was a joy to have at our house for a week & did an amazing job - he's a perfectionist and very detail-oriented. We'll be back whenever we need flooring!
5.0
Brian D.
5 years ago
They were very easy to work with, even with some changes in the middle of things, and the job they did was amazing. Highly recommend these guys if you have a flooring project. Awesome people and awesome job, thank you for everything that you did.
5.0
Dave L.
5 years ago
We decided to modernize our kitchen and front hall floor with porcelain tile but we had no idea where to start. Alison was recommended by a friend in the trades and it turned out to be perfect. She came out to the house within a day of our first call, spent time helping us select the tile at the store and provided the installer. The results were excellent. Alison, the sales person, was available, attentive and helpful in resolving a couple installation issues. The installer, Lytton Flooring, did an excellent job and his results were beyond expectation. We are very impressed with Alison, Flooring America and Lytton Flooring and would not hesitate to recommend them.
5.0
Krista L.
5 years ago
Lisa was amazing to work with! She found us the exact carpet we wanted. From the measuring to the install, we were very happy with our experience. We love our new carpet that makes the second story of our home seem like a new place! Thank you!!
5.0
Jessica M.
5 years ago
We have worked with Andrea on three separate home projects. Each time it has been a great experience working with her as she makes the process easy and organized. I highly recommend Andrea and Flooring America!
5.0
Joe B.
5 years ago
After a minor address mix-up, the crew that did our job did a timely install, and a fantastic job with a good clean up! Always recommend Flooring America!
5.0
MARSHA J.
5 years ago
When we decided to get new flooring for our entire house, we didn't know if it was to enjoy our home or sell it. It was "love it or list it"! Alison was great to work with! She communicated very well, answered all our questions, and continued to check in throughout the process. The installers were amazing- very knowledgeable, excellent attention to detail, and respectful of our home. They worked very hard and went above and beyond expectations! We decided to LOVE it!
5.0
Lori E.
5 years ago
Awesome experience. It was time to order new carpet for our living room and hall so started by comparing prices. We started with Flooring America and worked with Jessica Stinson. She was friendly and very knowledgeable. Their prices seemed reasonable so thought we'd check out another store. While prices were comparable, we were sold with the knowledge and friendliness that Jessica gave us. The installation time was reasonable and the gentleman that installed our carpet was great. We are very happy and will definitely shop Flooring America for future purchases.
5.0
Karen K.
5 years ago
Flooring America did a great job helping us pick out quality carpet on a budget. It looks great and the installer, Jeff, did a great job.
5.0
Tracy K.
5 years ago
We were very happy with the service Alison Gaskell provided! She did extra work to make sure they could provide exactly what we needed, and then confirmed twice over before installation that everything was the way we wanted it. Definitely recommend her and Flooring America!
5.0
Brent B.
5 years ago
5.0
Keith S.
5 years ago
We have used Flooring America for all of the floor coverings in our home. We finished our basement ~3 years ago and just had new carpet installed on the main level and stairs. Shane, Lisa and the entire Flooring America staff are a pleasure to work with. They ordered multiple samples for us and were willing visit our house to share their opinion. Dale did an AMAZING job with some very difficult circular steps and closet shelving in our home. You won't find a better flooring company in Des Moines. They provide quality products, competitive pricing and communicate extremely well during the whole process.
5.0
Jodi V.
5 years ago
As always, working with Dana and Bonnie is a pleasure. They know their product very well and handle the transactions efficiently. Thank you!
5.0
Patricia W.
5 years ago
5.0
Mary R.
5 years ago
Excellent service at the store with knowledgeable employees and manager. Install team were the best - prompt, professional, and left my home clean. Everything back where they moved it from. Would recommend Flooring America for your carpet needs.
5.0
Bridget L.
5 years ago
Jessica was amazing and helped us every step of the way when decided what flooring was best for our space! Definitely recommend Jessica and flooring America!
5.0
Nathan H.
5 years ago
5.0
Martha S.
5 years ago
I could not be more pleased. Both my kitchen and upstairs bedroom/hallway look beautiful. The laminate is high quality and looks like real wood. The floors are easy to keep clean and to maintain. The installation was done with expert precision by a highly qualified professional. They arrived on time and proceeded in a timely manner. Thank you Flooring of America!
5.0
S G.
5 years ago
Jessica Stinson was great to work with! I had SO many questions and she was to answer them all wonderfully.
5.0
Kathy S.
5 years ago
We had a great experience with our carpet purchase and install. Danny Miller did a great job through out the whole process. The installers did a wonderful job. We would highly recommend both Flooring America and Danny Miller.
5.0
Kathy Z.
5 years ago
Very happy with floor and process. Excellent customer service and installation.
5.0
Shelly R.
5 years ago
Big "Thank You" to Mike & John~ these guys are so great to work with! All the customer service at this store is awesome and we love the results and the finished product!😀
5.0
Maureen B.
5 years ago
Nice store with lots of selections. We were there to pick out replacement carpet for some damage we had in our home. Not a big selection to pick from, but the carpet looks great in our home.
5.0
Blake H.
5 years ago
We needed a fix for our basement carpet after having some water damage with the quick spring melt. Jessica Stinson was very helpful in getting us scheduled quickly. The installer, Aaron, was very efficient and did a great job. Thanks for the quick work Flooring America!
5.0
Steve S.
5 years ago
Flooring America was outstanding to work with. They helped me to select the appropriate material for my project. Jessica Stinson was terrific to work with and very helpful. I would highly recommend Flooring America for your next project.
5.0
England F.
5 years ago
We had the pleasure of working with Alison Gaskell again and she never disappoints. From the first call to installation she is there every step of the way. Thank you Alison for once again exceeding our expectations.. Danelle England
5.0
Kenny G.
5 years ago
5.0
Joe M.
5 years ago
Great experience from start to finish for installation of vinyl plank flooring in finished basement. Bid was much more reasonable than several competitors. Quote process was efficient and accurate. Installer--Zach--was friendly, polite, knowledgeable, and skilled. Very pleased with the finished product. Will hire again for any flooring needs.
5.0
cole v.
5 years ago
5.0
Dan S.
5 years ago
I have had the pleasure and feel fortunate to work with Alison for several years on many of our projects. Alison is very prompt, helpful and knowledgeable in all types of flooring. Glad to have Alison and Flooring America on my team.
5.0
Kim M.
5 years ago
Alison was amazing to work with on our project. She was very patient & helpful in assisting us in finding very specific flooring for our home. She was incredibly kind & knowledgeable. She was also very quick to reply when I had any questions or concerns! We’re very happy we chose Flooring America! It has been a wonderful experience for us!
5.0
Helen R.
5 years ago
As in several years/purchases prior to this one, Flooring America did a wonderful job. It began with selection help plus budget consideration and carried through to installation. Professionals in all cases were just that -- professional. You make my life nicer -- and easier. Thank you, Alison G.!
5.0
Jacque M.
5 years ago
Love working with Jaci Wright. She is amazing!
1.0
Garrett T.
5 years ago
Sales associate was friendly until I said I was going with Home Depot because of cost. Then the true came forth and they weren't pretty.
Anonymous
5 years ago
We're so sorry you had a less than stellar experience. Please call our store manager Chris at 515-331-4613. …We're so sorry you had a less than stellar experience. Please call our store manager Chris at 515-331-4613.Thanks!More
5.0
janice r.
5 years ago
Flooring America delivers! Gorgeous carpet product, wonderful salesman who oversaw the project( Thanks Danny Miller).Very conscientious carpet installers. They showed me a painting problem that would affect the look of my staircase, and waited till I could get the painter back to fix it. (Thanks, Steve Ruelle and Aaron Bailey). Left my house spottless.I am now working with FA on tile. The designer is awesome, and there is a great selection.White glove service!
5.0
Justin S.
5 years ago
We used Flooring America for our new carpet in our home. Danny Miller helped us pick out the carpet. He did a great job of informing us about the different options we had. He didn't try to sell us on anything. He just told us about each type and what we could expect. The entire process was simple and easy. He came and measured, set up a time to get it removed and installed and the installers arrived when they were supposed to and did a great job. Couldn't be happier.
4.0
Mike J.
5 years ago
Great Experience with Flooring America. Especially impressed with account mangement and professionalism of Danny Miller. His is a real pro.
5.0
Kelly P.
5 years ago
Very happy with the finished product. Danny was very knowledgeable and helped us get the right carpet.
5.0
Andrew S.
5 years ago
We found a huge selection of flooring with a very experienced sales staff. Fast delivery and great installation.
5.0
Carole H.
5 years ago
We had our master bedroom and walk-in closet recarpeted after more than 18 years by the folks in the Ankeny store. From start to finish, the people from this store were amazing. Sara K. helped me find the right product and contracted one of her best install teams to do the job. The two young men who moved all my furniture in and out were meticulous and efficient. (And nice boys!) We love this more modern look that we've given our cozy space and the price was very reasonable for a high-quality product and install. We will come back again and again to let these fine people do the flooring in our home.
5.0
Patty S.
6 years ago
5.0
Amy R.
6 years ago
Jaci helped us pick out the right carpet for our new home, and Dave installed it in a very timely manner. He was on time and very professional. I would recommend Flooring America to everyone! I am more then pleased with the product and company.
5.0
Lisa F.
6 years ago
We had new vinyl planking and carpet installed this summer through Costco and Flooring America. Danny Miller was amazing and very patient while my husband and I struggled to choose colors for our home. Danny even found a special order color that worked better with our 1990s trim. After the installation began we had another change for our kitchen floor which he accommodated. He was very quick to respond to my texts. Our flooring installation exceeded my expectations. Jeff did quality workmanship and kept the place as tidy as could be during the process. My dog loved him and was thrilled to see him arrive each day.
5.0
Jkin
6 years ago
Hit a small bump in the road , but it was quickly resolved by Chris. Install was good.
Anonymous
6 years ago
Hi J,Unfortunately you did not provide your name and we are unable to locate your account. We strive toward excellent customer service and would like the opportunity to speak with you. Please call our owner, Chris, at 515-331-4613 to discuss further. Thank you!
5.0
Gene P.
6 years ago
Great choice of products coupled with super customer service made Flooring America a wise choice. Jacki was there for us each step of the way. Our floors look super. We were so happy with the results we have decided to have Jacki and her team do our new Countertop. Can't wait!We had our countertop replaced and we love it. Jacki helped us with our selection and Jeff did the install. We are so happy with the results. Sure glad we went with Flooring America. Great customer service and super products.
4.0
Susan O.
6 years ago
Great to work with and installation always goes well.
5.0
Kelly M.
6 years ago
The June flood was devastating to us as once again we had a flooded basement...to the rescue interior designer, Sara Karabatsos & installer, Sam Allison. This time we went with vinyl sheet instead of carpet & pad and once done & down we were not disapoointed. Sam did an incredible job on install. The the vinyl which looks like a wood floor is fabulous. We are five star happy. Thank you, Sara & Sam Sincerely, Verne & Kelly J Murray side bar...Verne was in the business for 45 years...he knows quality work
3.0
Kelly S.
6 years ago
I love the product we got and installation was good. However, we had a problem with our baseboards. Unfortunately neither the store nor the installer fixed the baseboard issue but provided a number for a handyman to come and deal with the baseboards. We are now waiting to even get a quote for completing the baseboards so our flooring project remains incomplete nearly 3 weeks after installation! Very frustrating. I feel the store/installer should have completed the job or provided an installer to do the baseboards before they left the job.
Anonymous
6 years ago
Hi Kelly,Thank you for your review. We are sorry that you did not have a five star experience with us. We don’t believe your sales rep knew that was an issue, and is …Hi Kelly,Thank you for your review. We are sorry that you did not have a five star experience with us. We don’t believe your sales rep knew that was an issue, and is very sorry. Please plan on a follow up call from her soon. Once again we are sorry if we didn’t meet your expectations and we will continue to work to make sure these things don’t happen in the future.More
5.0
Sheila B.
6 years ago
Andrea was wonderful! She knew that we were under a time crunch to get the carpet laid and she was able to get it done for us! We really appreciated everything she did to make it happen. Mike and his team was professional and courteous and the carpet looks great. Than you!
5.0
Brian T.
6 years ago
5.0
Rick S.
6 years ago
5.0
Julie M.
6 years ago
Can’t go wrong with Flooring America. Chris Miller will treat you right. We’ve bought from them 4 different times now and always with great customer service.
5.0
Ann B.
6 years ago
Great selection of flooring. Jaci's customer service was excellent! Carpeting was installed as scheduled - very professionally done with total cleanup. Would definitely buy here again!
5.0
Erin M.
6 years ago
Flooring America in Clive has always been our go to when we’ve needed carpet. They work so well with our budget and their installers so an amazing and speedy job! We would not be happier with our last whole house install! I would recommend them to anyone!
Flooring I.
6 years ago
Thanks Erin!
5.0
Erin M.
6 years ago
Flooring America in Clive has always been our go to when we’ve needed carpet. They work so well with our budget and their installers so an amazing and speedy job! We would not be happier with our last whole house install! I would recommend them to anyone!
5.0
Neil L.
6 years ago
Andy was great and very helpful in picking styles and colors. The installation was painless, and the end product is great!
5.0
Missy S.
6 years ago
Andy was great to work with and super patient as we were going through the decision process for our new flooring. He had tons of knowledge to help us make the best decision and we love our new floors. Also the installers were amazing!!! Will definitely come back again for our next flooring needs.
5.0
Nancy B.
6 years ago
Excellent Customer Service! Andy was very helpful in answering questions on the flooring for our kitchen! The process was smooth and they were on time, and professional. I was extremely surprised and pleased when they went above and beyond by getting a different color of grout since the grout did not look like the color on the side of the container that I had picked. The installer did a wonderful job! The entire process was excellent and I am so thankful they cared enough to get the proper grout color!
5.0
Suzanne M.
6 years ago
We've had Danny and the Flooring America/Costco combo install luxury vinyl tile in our basement and then replace the carpeting in our entire second floor. Love the customer service, attention to detail and awesome price!
5.0
Margaret K.
6 years ago
Excellent service Jaci took information regarding the style of our house, colors and what would not in a short time date it. Wonderful help. Jeff installed the flooring. So professional!!! I am so happy with the service we received. 100%
5.0
Jen S.
6 years ago
Excellent experience. Very friendly sales staff. No high pressure tactics. Pricing in line with competitors and great remnant selection.
5.0
Jolene B.
6 years ago
Danny is the best! He came and measured, brought a sample, installed by Steve yesterday! This is the second time we’ve used them! I wish all of our transactions went this well! Way to go Flooring America!
5.0
Dean S.
6 years ago
Flooring I.
6 years ago
Thanks Dean!
1.0
Jared H.
6 years ago
Really surprised by the poor service given the good reviews. We picked out $12k in tile, carpet & hardwood and couldn't get a call back after they charged us to even get it scheduled for delivery. We called the rep 3-4 times over several weeks before finally cancelling the order. It has now taken several more calls to try to get confirmation of the refund but are still waiting. We were really just looking for basic service/ follow up.
Anonymous
6 years ago
Hi Jared. Thanks for taking the time to share your review. We continually strive for excellence in customer service, and we have reviewed your particular transactions. As you know, we ran into some challenges with your flooring purchase. …Hi Jared. Thanks for taking the time to share your review. We continually strive for excellence in customer service, and we have reviewed your particular transactions. As you know, we ran into some challenges with your flooring purchase. The carpet portion of your order was canceled in advance of the installation date and was promptly refunded. Unfortunately, the hardwood portion of your order was not canceled prior to our delivery of the material, nor prior to the morning that our installers showed up to do the scheduled installation. We tried to contact you at the phone number we had on file; however, that number had a voicemail inbox that was completely full. Despite multiple attempts, we were not able to reach you nor able to leave you a message. As soon as you returned our calls with your credit card number, this purchase was immediately refunded back to your account. Keep in mind it may take two to three business days for this refund to be reflected on your account as these time frames are unfortunately out of our control. We would love the opportunity to discuss further to learn what more could be done to meet and exceed your expectations. Please give our store owner, Chris, a call at 515-331-4613. Thanks!More
5.0
Patricia B.
6 years ago
5.0
Richard C.
6 years ago
This is a great place committed to getting you what you need in flooring.
5.0
Becky C.
6 years ago
I love Flooring America. Kurt was fabulous with helping us pick out the perfect carpet. When the installer Ryan came he was very professional. I asked if I could go in the room after they pulled the old carpet up to vacuum the floor before they laid the new carpet. He looked at me and said we do that. I was very pleased. Ryan did a fantastic job with the installation and then walked around after they were done to make sure we were happy. We are extremely happy. I would highly recommend Kurt and Ryan at Flooring America.
5.0
Cinnamon R.
7 years ago
Our knowledgeable salesperson, Danny Miller, was awesome to work with. Very patient and kind, he helped us pick out wood flooring and carpet for our main floor. Unfortunately, when the wood floor arrived, it didn't match the sample we picked out (not the fault of Flooring America, but a manufacturing issue). Flooring America worked with us to pick out a brand new floor and matched the price of our original flooring, even though the new floor was more expensive. The installation process also went very smoothly. Time will tell on how well the flooring holds up, but we couldn't be more pleased with results.
5.0
Chris B.
7 years ago
Flooring America does a great job with customer service, selection and pricing! Highly recommend!
5.0
Cindy H.
7 years ago
5.0
Cindy H.
7 years ago
This was a great experience. I needed carpet as soon as possible and the salesman was very accommodating to my needs. I had everything....picked out and put down in less than a week. Thank you very much Danny Miller. I will sure look you up again. I love the carpet and it looks great!
5.0
Grace P.
7 years ago
Flooring America was our flooring specialist from whom we purchased and had installed all of our flooring for our new home. They really exceeded our expectations in customer service and quality of the product! Jaci was very helpful when it came to finding exactly what we wanted at an affordable price. And installation was superb! We really appreciate their outstanding customer service. We will definitely go back to them, and will recommend them to all of our friends. Thank you Flooring America!!
5.0
Kim B.
7 years ago
We love our new carpet. Jaci was great to work with and the installers did a fantastic job as well.
5.0
Tim R.
7 years ago
5.0
Cyd K.
7 years ago
5.0
Cindy A.
7 years ago
5.0
Kristie A.
7 years ago
Jaci was very helpful in finding the flooring that was right for us. She worked to ensure the installers could work around our schedule. The installation process went very smooth. And my floor looks great!!
5.0
Brian R.
7 years ago
Jaci Wright was excellent to work with as she guided us through options. Her coordination of the installers was timely and fit our schedule well.Bob Davis installed our tile flooring. He is a craftsman and took extra care to make sure the job was done right.I would definitely recommend both Jaci and Bob and plan to use them again on future projects.
5.0
Austin K.
7 years ago
5.0
Debbie K.
7 years ago
22 Mar 2017 We had to replace all of the carpet in the family room and the bedroom in our home resulting from water damage. Our first contact at Flooring America was with Danny. He was very knowledgeable and patient with us as we went through the process of selecting carpeting for the two rooms. His years of experience was obvious as he provided valuable feedback regarding carpet quality and color that would complement the paint colors we selected for the two rooms while sta...ying within the budget we had determined. The day before the carpet was scheduled to be installed, Danny called us to confirm the time and the names of the installers we were to expect. Mike and Steve arrived promptly at the designated time. Mike and Steve assessed the two rooms where the carpet was going to be installed and then carefully relocated the furniture in those rooms to another area so they could begin the installation. Both men were careful not to hit the walls in the stairwell when they brought the carpet, padding and equipment into the house. After a meticulous installation, they cleaned up the carpet scraps and moved all the furniture back to its proper location. We appreciate everything Danny, Mike and Steve did for our family regarding the selection and installation of our carpet. Greg and Debbie Kaz West Des Moines, IA See More
Flooring I.
7 years ago
Thanks so much for sharing your experience!
1.0
Kevin F.
7 years ago
5.0
Tanya K.
7 years ago
5.0
Guru R.
7 years ago
Andy was terrific is helping us identify what we wanted. He is a thorough professional and very personable too. Kept us informed throughout the process. We are so pleased with how the flooring has turned out. Nick and crew have made our house look beautiful. The furniture was put back in the original places and there was really no cleaning up we had to do.
5.0
melissa a.
7 years ago
5.0
Donald S.
7 years ago
I recently replaced some carpet in my home with hardwood flooring that I installed myself. I had two doorways that needed the carpet tucked at after the installation was complete. I called Andrea at Flooring America and she promptly scheduled an appointment to get it done for me. Aaron arrived and had the job done in no time and did a fantastic job! Would recommend to anyone and definitely use them again!
5.0
Cathy B.
7 years ago
Our carpet was replaced in our home and Danny assisted us and was right on with every process of it, there was never a delay he was right on with everything he said he would do. When it was installed, Mike and assistant were excellent, efficient and all that I expected in doing a beautiful install. I would definitely recommend Flooring America.
5.0
Louise A.
7 years ago
I bought a new house, then realized the carpet in the master bedroom was not acceptable. Was referred to Flooring America by my long-time carpet cleaner (Green Cleaning Solutions). Picked out an in-stock piece, great price, they got it in before my move! Such a relief. Dave was my installer - professional, pleasant, very skilled, fast and tidy. Great experience!
5.0
Anne N.
8 years ago
We built a new house and Alison Gaskell was by far the best sub contractor we worked with! We have a beautiful finished product, Alison helped us pick out all of the flooring (tile, carpet, and wood): tile for the bathroom showers, and kitchen backsplash; quartz and marble countertops; and blinds! Not only was she pleasant and professional to work with, she kept the crews on schedule, enabling the finished time line to actually stay on track!! We have and would recommend Alison and Flooring America to anyone!
2.0
Eolo N.
8 years ago
Worst place we have ever dealt with, the man who laid our laminate floor did not do a good job, pop ups all over the place, he came back and tried to get the pop ups to lay flat, before he left he said the other pop ups would lay down in time, well it did not work, the store sent two men out they did ok except in a couple of other areas still floor would not lay down....the woman that was our salesperson over estimated the Sq. Ft. by about 4 cases, we will never go back to flooring America!!
Anonymous
8 years ago
Hi Eolo,We reviewed your installation from 2010. This was reviewed by the manufacturer and found to be an invalid claim. We’d happily offer a discount if you’d like to …Hi Eolo,We reviewed your installation from 2010. This was reviewed by the manufacturer and found to be an invalid claim. We’d happily offer a discount if you’d like to stop in and pick out new flooring. If you’d like to chat further, please call Chris Miller at 515.331.4613.Thanks!More
2.0
Eolo N.
8 years ago
5.0
Shelly Y.
8 years ago
The Clive store provided a wonderful experience when purchasing and installing hardwood floors. Friendly, knowledgeable staff, and a great selection of products at good prices. Don't waste your time anywhere else!
Flooring I.
8 years ago
Thank you Shelly!
5.0
Terry W.
8 years ago
Our Floors Direct sales rep was great to work with! He is very knowledgeable about flooring products and installation. Everybody went the extra mile to ensure we received quality products and workmanship. They worked around our schedule and displayed honesty and integrity in their dealings with us. We believe we received quality products and installation and are very happy with the laminate flooring, carpet and vinyl we had installed. The installers were top-notch, and also displayed integrity in dealing with us. They did a great job cleaning up after the installation was completed. We were very happy with the whole experience and plan to work with this store and sales rep again on future projects. We have already recommended this store to friends and highly recommend the store to anyone needing flooring.
5.0
Janelle F.
8 years ago
Had a great experience from the start. The salesperson was very knowledgeable and patient with my selection process :). Once I was sure I had picked out the perfect hardwood floor and fireplace stone, we pulled the trigger. Setting up installation was a breeze and the installer was super nice and very accommodating. He even arranged to work over the weekend to keep my project on schedule when we had gotten behind due to a drywall delay. It's always a pleasure doing business with Flooring America, and I love my new floor and stone!!!
1.0
Matt B.
8 years ago
Went in to store to get some ideas for hardwood for our home. Looked at solid hardwood, engineered, and laminate and felt the sales lady was quite rude. Didn't feel she listened to our needs. When I was talking with her on differences between laminate and engineered felt I received a lecture. Ended up not truly understanding what we were looking for. We did not receive the solution we needed. Not interested in working with them.
5.0
Andrea A.
8 years ago
Great experience at Flooring America! The customer service from the owner was top notch and installation was wonderful and very well done!If you are in the market for a nice quality carpet that is VERY stain resistant, I would highly recommend the Tigressa carpet. After only having our carpet 6 months, my daughter spilled red nail polish on it and we didn't find the polish until it was dry. I was very nervous we would never get it out and our new carpet would be ruined. However, within 5 minutes of dabbing with remover the polish was gone! It came up very easily with no evidence of ever being there! I am beyond pleased with the look, quality, and stain resistance of this carpet.
5.0
Kim H.
8 years ago
Flooring America had far better customer service than the competitor flooring companies and loved that we were greeted immediately upon walking in the store. The (staffed) Interior Designer narrowed down our selection and we had a representative taking on-site measurements the very next day. We purchased approximately 1500 Sq ft of carpet, 800 Sq ft of hardwoods and 500 of tile, all of which were also installed by FA. Not only did someone from the store call the day before to confirm installation, but the contractor was actually early when he showed up. The quality of our amazing floors almost surpassed the overall, excellent experience we had. If only the rest of our remodel had been this seamless?! Highly recommended and would give more than 5 stars, if possible.
Flooring I.
8 years ago
Thank you, Kim!
5.0
Janelle F.
8 years ago
5.0
Tom C.
9 years ago
5.0
Jared B.
9 years ago
5.0
Beth M.
9 years ago
2.0
M C.
9 years ago
Thought I would get better service from a smaller store. I was sadly mistaken. Salesman didn't care that my simple special order was not done correctly and took weeks to be re-done.We'll be carpeting four rooms soon, but I won't use these guys. I'll go to the big "blue" box store rather than set foot here again. Much better customer service over there.If you can't handle a $300 order properly, there's no way I'll use you for a $3,000 project!
5.0
Andrea A.
9 years ago
Flooring America was nothing but the best in regard's to customer service, having wide a variety of quality products, knowledge about their products, and installation. It was so nice to walk in the door and have employees who were friendly and ready to help with smiles on their faces. I have no doubt anyone would be happy with Flooring America's products and services.
5.0
Aaron C.
10 years ago
5.0
Angela S.
10 years ago
5.0
Tom S.
10 years ago
5.0
Chris M.
11 years ago
5.0
Christina B.
11 years ago
5.0
Amy M.
11 years ago
5.0
Brenda R.
11 years ago
5.0
Cathy K.
11 years ago