JIMELLE FLOORING

4.7
|
45 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Jimelle Flooring 571 N Grandstaff Dr, Auburn, IN 46706-1682 260-925-9999 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.7
|
45 Reviews

Reviews


1.0
2 weeks ago There were several issues with our experience. However, the bottom line is Jimelle is extremely unprofessional and disrespectful to their customers. They will not own their mistakes and do not demonstrate the values you would expect to see in a family-owned business. I am a very reasonable and understanding person, however, even after giving them several opportunities to make the situation right, they still declined to take responsibility for their mistakes. I will not go back.
3 days ago Kristin, This is Jarrod Phillips, the Sales Manager at Jimelle Flooring. I'm not aware of the situation that you have described in your review. We take all of our customer reviews very seriously and take pride in the way we treat all of our customers. I would like the opportunity to talk to you about your experience with us in person or even over the phone. Without knowing your last name I'm unable to contact you. Please contact us so I can discuss all the topics in your review. I look forward to talking with you and getting any issues resolved.
5.0
3 weeks ago We have now used Jimelle for all the flooring in both offices and our entire house remodel. Their product is top quality and you will always get excellent service!!!
2 weeks ago Jarrod, Thank you for the kind words. You, your family and business have used our flooring services for many years now and we greatly appreciate your dedication to us. We couldn't ask for better people to work with.
5.0
last month Very helpful
5.0
2 months ago Wonderful service 5
2 months ago We loved working with Jimelle flooring which was a pleasant surprise for a local merchant. Fort Wayne isn't the only town with a great flooring store. Great selection and competitive pricing.
5.0
2 months ago Perfection in every way.... This was our first time using Jimelle and we are so glad we did. Everyone was very professional and the installers were fantastic.
5.0
2 months ago Very pleased The actual workers were very nice and answered questions I had. Jarrod is great!
5.0
2 months ago Excellent products, great service! We have used Jimelle Flooring for all of the carpet and hardwood in our home plus carpet for two office buildings. Their staff has always been professional and extremely helpful in the selecting, measuring, purchasing and installing processes. The Phillips family is also very active and supportive in many of the surrounding communities that they serve. We will continue to use and recommend Jimelle Flooring!
5.0
2 months ago Excellent Service Jimelle replaced all of the flooring on our main floor and it looks great!
5.0
2 months ago Great experience with Jimelle! Jimelle has installed numerous flooring projects for me. Always professional, on schedule, and great end product!
5.0
2 months ago Wonderful service We loved working with Jimelle flooring which was a pleasant surprise for a local merchant. Fort Wayne isn't the only town with a great flooring store. Great selection and competitive pricing.
1.0
3 months ago This customer did not leave a comment.
2 months ago Abraham, We don't have a record of you being a customer of ours. If there is a reason for the one star rating we'd like to hear it from you so we can possibly correct any mistake that was made on our end. Please stop into our showroom or call us anytime. We look forward to talking to you. Take care.
5.0
4 months ago Everything happened as scheduled The installers were prompted and courteous. Doing four rooms required a lot of furniture moving and they were very patient.
5.0
5 months ago Great service! Jimelle was very personable and able to meet my timeline. They were more than willing to come back and fix anything that was not perfect.
5.0
5 months ago Great company to work with! We purchased Cortech flooring from Jimelle and had them install it as well. The floor is absolutely beautiful and they did a great job on the install! Everyone at Jimelle is very freindly and was great to work with; we have been recommending them to everyone we talk to about flooring ever since.
5.0
5 months ago Happy With Our Purchase "We had a laminate floor installed in our hallway and extra bedroom, This is our second time using Jimelle Flooring in the last year, and we were, once again, very happy with our experience. They are professional, timely, and leave the house clean. The product quality and the quality of their work is very high."
5.0
6 months ago Great people I ordered hardwood flooring from Jimelle flooring Jarod came out and measured to make certain we had the right materials to build it correctly They delivered on time and they brought me the transition pieces later when the manufacturer shipped them (seperatly) This isn't the first time they have been on time !!!
5.0
6 months ago Love my floor This is the second time we have bought from them very happy
5.0
7 months ago Very helpful! This was the second time we have purchased from Jimelle and have been very happy both times.
5.0
7 months ago Great Service We keep coming back to Jimelle for a number of our home projects. Each time we are delighted with the results.
5.0
7 months ago Everything was done in a very professional manner I was very happy with the results of my backsplash.
5.0
7 months ago great floor and design help! Jennifer helped me identify the best flooring style and product to incorporate with what we had existing in the house. I have gotten many compliments on the floor and transition tile!
5.0
7 months ago Fantastic Job! "After talking to Jarrod, I thought that there might have to be 2 seams and there is only one! With 2 cats in the house, I am very glad that there ended up only being one seam. Also my wife and I are so happy with the new carpet that we wish that we would have replaced more carpet."
5.0
7 months ago Great Service & Quality Product My entire experience was great! Truly appreciate Jarrod's assistance and the professionalism of his team. The installers were great and did a nice job laying the carpet. We highly recommend Jimelle Flooring!
5.0
9 months ago customer service and timeliness was excellent "The carpet is amazing, It was so cute I have twin grand sons and when they came over they got exited and laid on the carpet and said how soft it was. I wish I would have video taped their reaction i would have newer thought that 6 year olds would notice. Ii personally cant get over how nice it feels and looks. Jimelle was very patient with me during the dission making process. Thank you"
5.0
9 months ago Great experience! "Our carpet buying experience with Jimelle was wonderful. Everyone we talked to was friendly, patient and helpful. And we LOVE our new carpet. I highly recommend them."
5.0
9 months ago Excellent Service I am completely happy with my interactions with the team at Jimelle Flooring and with the installation team...
5.0
9 months ago great product new carpeting and laminate replaced in our home last month. awesome job by their team. couldn't be more happier!! great job! Jarrod is a heck of a salesman. he remembered us from 10 years ago!! we definitely recommend them!!
5.0
9 months ago Not our first Rodeo We have always been happy with the service of Jimelle Flooring. We received 3 bids on this project and you won the bid and it looks great.
5.0
9 months ago Great Job!! Over the weekend we had all new carpet and vinyl put in our house. From start to finish awesome job by Jarrod and the flooring guys. The flooring guys are the best- they did another house for us earlier in the year and both times just a fantastic job.
4.0
9 months ago Good service I used them for 3 areas in my home over the last 2 months.
5.0
9 months ago "Great selections, great service and trustworthy in" Great selection and help with making our pick. Installers were very professional.
2.0
10 months ago If you are buying carpet they do a great job. Caution is necessary in ordering tile. It's not the tile; it's the installation. They leave your home an absolute mess. Tile shards are everywhere and the grout is all over other floors and newly painted walls. This has been a long standing problem with this company. I do not think they are going to change their way.
5.0
last year Jimelle did an awesome job on our house. They are quality and are not happy until you are!
last year Thank You Janet we enjoy working with you!
5.0
last year This is a family owned business that I have had the pleasure of working with on a couple different occasions and they are definitely worth a 5 star rating because they genuinely care for the people they work with! They have fair prices and go above and beyond the service expectations!
5.0
2 years ago This customer did not leave a comment.
3.0
2 years ago We had a wonderful experience with the whole staff! Quality product, excellent customer service, and the crew that laid the flooring was very professional! Will defiantly use and recommend them again! Thanks Jimelle flooring!
2 years ago Should have been a 5 star review !
5.0
2 years ago Great products. Competitive prices. Great service! We love our carpet! Installation looks great!!
5.0
3 years ago Great group of people over there, very friendly where they treat you like part of the family
5.0
3 years ago Family owned business that will treat you right!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.

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