The Flooring Source

5.0
|
40 Reviews
Proudly Serving: Middleton, Hathorne, Danvers, North Reading, Topsfield, Lynnfield, Peabody, Boxford, North Andover, Reading, Wenham, Andover, Wakefield, West Boxford, South Hamilton Areas
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5.0
|
40 Reviews

Reviews


5.0
3 weeks ago great service, installers were courteous and helpful. The owner popped in and out during the job to make sure all was well and it was. The floor was all he promised it would be and we are so pleased.
3 weeks ago Thank you James and Cathrine for your business, and thank you for taking the time to post your review. Best of luck with your new place.
5.0
3 weeks ago Great customer service, selection and installation. I highly recommend The Flooring Source.
3 weeks ago Thank you so much Lisa for your business and for taking the time to post your comments.
5.0
last month I have worked with Steve and his team for over 15 years. He and his crew are incredibly professional, courteous, prompt and clean. I've had full carpet installs, complex repairs (beware of puppies!) and just about everything in between. The Flooring Source never fails to exceed expectations - all at very reasonable prices. I absolutely recommend Steve and his team for any of your flooring needs. You will come away with the type of experience that you might have thought was a thing of the past!
last month Thank you Jim your r review means a lot to me and to all of our future clients that are looking for a quality outfit. I appreciate you taking the time to post this publicly.
5.0
last month We had a floor redone by Floor Source in August 2016, and could not be happier with the end product. Steve was very helpful, knowledgeable, as was his staff, and we felt that their professionalism carried through from sales to the last minute of installation. We selected a vinyl flooring that replicates wide barn board beams, and it is amazing how much it looks like the old fashioned, worn barn floors, with many authentic nuances within the individual panels. We chose this for a room that opens up to the outside, so the vinyl was recommended as a floor that can hold up to moisture from outside, unlike laminate. Two installers tackled the job in less than a day, and their skill was evident, as well as their commitment to doing a very thorough and professional job. I would absolutely recommend Floor Source for any flooring that you might be considering. They beat the big guys by 100% professionalism, knowledge of product, and follow-through which counts for a lot these days. Lisa Frackleton, Peabody, MA
last month Thank you so much for noticing what makes us better than our competitors. Also thank you for taking the time to post this review. We are committed to delivering the best work to all of our clients. Very grateful to have clients who value quality. I hope you have a great school year.
5.0
2 months ago We had a floor redone by Floor Source in August 2016, and could not be happier with the end product. Steve was very helpful, knowledgeable, as was his staff, and we felt that their professionalism carried through from sales to the last minute of installation. We selected a vinyl flooring that replicates wide barn board beams, and it is amazing how much it looks like the old fashioned, worn barn floors, with many authentic nuances within the individual panels. We chose this for a room that opens up to the outside, so the vinyl was recommended as a floor that can hold up to moisture from outside, unlike laminate. Two installers tackled the job in less than a day, and their skill was evident, as well as their commitment to doing a very thorough and professional job. I would absolutely recommend Floor Source for any flooring that you might be considering. They beat the big guys by 100% professionalism and follow-through which counts for a lot these days. Lisa Frackleton, Peabody, MA
5.0
3 months ago Steve at the Flooring Source worked patiently with us to select the right flooring for several rooms in our house. He was extremely accommodating with our schedule and promptly returned our phone calls. He visited personally to check the quality of the work (which was great) and made sure that we were happy with the results. I highly recommend the Flooring Source!
5.0
4 months ago We just moved into a new home and used The Flooring Source for wall to wall carpets and it was a project with barely any notice. The Flooring Source made it happen and we couldn't be happier our new carpet is so soft and beautiful! We are so happy we just ordered area rugs for other rooms in the home!
4 months ago Thank you Coleen and Chris best of luck with your beautiful new place . I will never forget the view from your deck.
5.0
5 months ago I am tremendously pleased with the level of professionalism from start to finish. Steve was friendly and extremely helpful at the store. His crew showed up early and ready to work. We had flooring installed in our basement and the quality of work was impeccable. They crew cleaned up after themselves and helped move my furniture before they left. I would highly recommend The Flooring Source to anyone looking for high quality, professional work.
5 months ago Thank you Lynn for taking the time to rate your experience with my business. Happy summer.
5.0
7 months ago After countless hours of searching for specific brands and styles of carpet we were able to find everything we were looking for at the Flooring Source. Steve went above and beyond to help us with our carpet selections for the entire top floor, basement, and stairway of our new house. The installation was fast and exceptionally well done. His staff is incredibly professional. Steve is very knowledgeable about his products and not only patiently answered all of our questions, but also offered us great advice as to installation style aesthetics and carpet pads. Pricing was incredibly competitive and we could not have had better service. Thank you!
7 months ago It was a pleasure to get to know you and your family . Best of luck with your new home. Thank you for your business. Happy summer to you and your family.
5.0
8 months ago Every aspect of The Flooring Source is excellent! There are so many beautiful products. Steve and his staff were wonderful helping us choose both carpeting and hard wood flooring. The installers were friendly, polite and professional. Our home looks beautiful! We will recommend The Flooring Source to all our friends and family.
5.0
9 months ago Steve made sure my carpets were installed quickly and efficiently and for a great price. Awesome company- will definitely use again!
5.0
10 months ago Feeling dissatisfied after meeting with sales reps at several Boston-area flooring stores, we were thrilled to find The Flooring Source. Peter, our sales rep, patiently listened and explained the options for our kitchen floor, and the follow up and installation was spot on. Highly recommended.
10 months ago Thank you James for taking the time to rate your experience with our company.We appreciate your business very much and look forward to seeing you for your next project.
5.0
10 months ago We had a great experience with carpeting from The Flooring Source. The staff was very knowledgeable and helpful. The installers were very professional and we felt like we had great customer service throughout the whole process. We would highly recommend The Flooring Source!
5.0
last year My mom and I both purchased new flooring in October 2015 from this business. It was a pleasure dealing with everyone at this company. Steve the owner, is friendly, professional, and very knowledgeable. The crew was timely, courteous, and very obliging. They helped my mom move heavy furniture and accommodated her every need. Both of us were very pleased with the finished product. She got real wood floors, I got the vinyl. They both came out great!! I would highly recommend this business for your flooring needs.
last year It was great to meet with both of you, and a pleasure to be of service. It means a lot to have you share your experience with my company with a Google review.
5.0
last year We had a very positive experience with The Flooring Source ... from the well-stocked showroom to the salesman who came to our house for measurements to the installers to the floor itself. As soon as the installers arrived, they went right to work. They put in long hours and they were pleasant, professional, and respectful at all times. We love our beautiful, new tile floor that is installed in our kitchen, bathroom, and back hall. We highly recommend The Flooring Source!
last year Thank you Louise for your business and your positive review, we appreciate it very much.We look forward to see you in your next project.
5.0
last year We hired the Flooring Source to remove and install new carpeting for our 9,000 sq foot building. To say that we are challenging customers is an understatement. We are a business that operates from 6:30 am until 11:30 pm Monday - Friday with weekend hours as well. We are a business with over 50 cubicle set ups complete with wiring running through them and a great deal of printers, computers, and other office equipment to work around. Our experience with the Flooring Source was outstanding. Steve Fotopolous and his installation team were great from start to finish. They accepted every "condition" that we imposed so that we could insure that our business operation would not be compromised in the process. The installers worked carefully with our cubicles to lift, replace and test the computers at every work station before moving on. They worked in the middle of the night to accommodate our operation needs. When I did not like the molding that I picked out, which they recommended against (by the way), Steve's response was "Not to worry, I'll have the new molding delivered in a few hours". In 15 years of working with contractors, we have only a handful of favorites. The Flooring Source is at the top of that list. We will never go anywhere else!
last year Thank you Kathy for trusting us with your project, we appreciate your support. I am glad you went with the black cove base.
4.0
last year Good team to work with........... Excellent recommendations, good service and fair pricing.
last year Thank you for taking the time to do this we appreciate your business very much.
5.0
last year I wish I could give more than 5 stars. Working with The Flooring Source has been one of the best customer service experiences I have encountered. Steve made picking the right floor relaxing and fun - and we felt informed and excited about our purchase when we left. His team of installers was polite, friendly, meticulously clean and their work was stunning. I will absolutely continue to work with Steve and his team in the future.
5.0
last year Steve and his team did a great job of prepping my basement floor as well as walking me through the various options. I feel we got a good price and they did the job on time and the results were great. John D
5.0
last year Steve was on the mark with quality product, service and completion with out peer. Would recommend his service without hesitation!!
last year Thank you for your business Tony.
5.0
last year Steve and his staff were helpful in every way, from the beginning of my home renovation project right up until the end, when the hard wood floor and carpets were installed and the furniture was all put back in place. The selection of materials was excellent, the service was professional and the work was done beautifully. I LOVE my new floors and carpets--my home has been transformed!!!
last year Thank Lynn from The Flooring Source family, we appreciate your business. Happy Spring. Steve.
5.0
last year I had a wonderful experience at the Flooring Source. I found them to be efficient, reliable, reasonably priced and very accommodating. Delivery took place exactly as promised, and the installation was perfect. It was a pleasure dealing with Steve. I would not hesitate to work with them again. - Evelyn R.
5.0
last year Steve was excellent to work with. He did a basement floor for me and it came out great. I came away from this experience with complete trust in Steve and his crew. I will definitely have him do more work for me.
5.0
last year Steve Fotopoulos (owner of this business) has gone over-and-above our expectations when it came to customer service and the quality of the product his company installed. We required 1/2 our house to be re-carpeted, and to have an installed carpet moved to another room. Steve and his staff spent many hours both on the phone with us and at our house to help us make the best possible choices for our needs. Not only has he assisted me with my carpeting needs, but he has also assisted my parents with their flooring needs, as well. To add to this, through his business, we have also found a reliable carpet cleaning service (steam cleaning) that we will also be utilizing. His service is nothing short of fantastic. Other businesses out there should take a page from his playbook on how to be customer-centric.
5.0
last year The owner, Steve is absolutely wonderful - super friendly, knowledgeable, and has a great eye for style. I described the carpet I was looking for and he found so many great options, it was hard to choose the one I liked most. We recently finished our basement and purchased both vinyl flooring and carpet. We looked at other stores and his price for both materials and installation was the best. I would have considered paying more because of his great customer service - so it was really the best of both worlds. I love the end result and I will definitely be going back for any future flooring needs. I would highly recommend.
last year Thank you for your review Eileen. It was a pleasure working with you and your husband. I appreciate your business and look forward to see you on your next project. Enjoy your great basement.
5.0
last year Long before I had the pleasure of meeting Steve, I admired his floors in many of my clients homes. They all gave Steve glowing reviews and highly recommended The Flooring Source for my next remodeling project. So when my husband and I decided to update the old carpeting in our walk out basement, we naturally went to The Flooring Source. Steve was so patient with us and gave my husband many samples to take home. He spent time with him discussing the best option for our basement. The floor looks great and Steve exceeded our expectations. I highly recommend The Flooring Source - the showroom is beautiful and Steve is exceptional at his craft. Karen Young Middleton Resident
5.0
2 years ago We have come to Steve at the flooring source for 2 separate jobs and are extremely happy with the results of the workmanship as well as the prices we were given for the jobs. Steve is always very understanding of budget and worked with us to find exactly what we wanted in the budget we could afford. I would never even consider going to a Home Depot or Lowes type store. You could never find the customer service or friendly explanations like you do here!!! Anything we do in our home is going to be done by Steve and his crew at the flooring source.
5.0
2 years ago My husband and I were finishing our unfinished basement and were looking for the best options for flooring for a not so perfectly level basement floor. We went to the Flooring Source as our first stop in searching for the right floor. We visited a couple other flooring stores in the surrounding areas and we ended up back where we started. The reason we went back to the Flooring Source was because the customer service and knowledge was untouchable. The owner was the first person to help us when we walked in the door. Instead of pushing us to purchase something expensive right away, he first listened to our situation, and then pointed us in the right direction on what the best products would be to use in our basement. He understood what we were looking for in terms of price range and in quality. He was extremely knowledgeable and helpful in our process of finding the best flooring for our basement. He did everything he could to get us the best pricing for the specific flooring. He told us that if we had it delivered to their store it would save us in freight cost, so we had it delivered to the store. When the flooring came in, he called us and wanted to deliver it to us... for free! We would absolutely shop there again for all kinds of flooring!
5.0
2 years ago I had a vinyl floor placed in my kitchen and my experience was AMAZING with the Flooring Source in Middleton MA. Personal attention is give for every step of the process from choosing the right flooring, to scheduling, to installation. My house is over 110 years old and the floor they had to work with was not level by any means. the installers took this into careful consideration and the floor looks absolutely spectacular !! I cant wait to work with the Flooring Source on my next home flooring project.
5.0
2 years ago As the owner of some rental properties, I need to replace carpeting frequently when the units change hands - usually with only a limited time-frame to get the job done before the new tenants move in. The staff at The Flooring Source are always able to accommodate my last-minute requests and schedule changes, replacing and discarding the old rug and putting down the new in just a few hours. It's truly a pleasure working with Steve and the rest of the people who make up this family-run business - you know you're not just a name in the computer to them and their prices are the same or better than what you would find in the chain stores - I would recommend The Flooring Source to anyone, without hesitation.
5.0
2 years ago I had a small job to replace a bedroom wall-to-wall rug in a condo unit. I knew what I wanted and found The Flooring Source. Steve was very patient, kind and helpful. He offered suggestions and a few price ranges and when it appeared too confusing, I asked for his opinion and he provide guidance. Even though it was a small job, the rug was installed in a timely manner and the project was done way above schedule. I love my new bedroom rug from Shaw's carpeting - it feels wonderful on my feet! No job is too small for Steve and I would definitely recommend him and The Flooring Source.
5.0
3 years ago My husband and I were finishing our unfinished basement and were looking for the best options for flooring for a not so perfectly level basement floor. We went to the Flooring Source as our first stop in searching for the right floor. We visited a couple other flooring stores in the surrounding areas and we ended up back where we started. The reason we went back to the Flooring Source was because the customer service and knowledge was untouchable. The owner was the first person to help us when we walked in the door. Instead of pushing us to purchase something expensive right away, he first listened to our situation, and then pointed us in the right direction on what the best products would be to use in our basement. He understood what we were looking for in terms of price range and in quality. He was extremely knowledgeable and helpful in our process of finding the best flooring for our basement. He did everything he could to get us the best pricing for the specific flooring. He told us that if we had it delivered to their store it would save us in freight cost, so we had it delivered to the store. When the flooring came in, he called us and wanted to deliver it to us... for free! We would absolutely shop there again for all kinds of flooring!
5.0
3 years ago Steve helped us to select the perfect carpet in a high traffic area filled with our messy boys. They LOVE it, and so do we. He listened carefully to what we were looking for and guided us to selections that were high quality and within our budget. The installers were professional and kind. They neatly discarded the old carpeting and left the area spotless.
5.0
4 years ago The Flooring Source was excellent from start to finish with my project that I had them do. They were extremely helpful and knowledgeable in knowing exactly what I needed for my flooring in my newly renovated kitchen. The entire experience was seamless! Steve was very helpful in explaining exactly what the process consisted of and their pricing was excellent. Their work on the job was superb. I wouldn't consider going with anyone else when it comes to any future flooring project! Thanks again Flooring Source!
5.0
4 years ago As a real estate agent, I sometimes recommend contractors to clients. Over the years, Steve and his installers have done several jobs for "my people" and they're always happy with the results. His pricing is competitive, he uses quality materials and his installers do a great job. Oh. He also starts and finishes when he says he will. Very important.
5.0
4 years ago Great company. The Flooring Source has a great selection. Gregg is very knowledgeable and friendly. They worked with us to keep the flooring with in our budget on a home we are building. This is the second we are using them.
5.0
4 years ago Excellent service, tremendous selection, great prices. I highly recommend The Flooring Source to all my customers.
5.0
4 years ago Great company!! Steve is a very honest and generous guy. He not only gave us a good price on the carpet but also let me barrow his drill to fix my backsplash and his guys fixed my closet doors which was a huge surprise (I've been trying to fix them forever)
5.0
5 years ago Simply the best! Steve went above and beyond to ensure our carpet installation was perfect for our "move-in". He worked with us from Virginia and made sure we had exactly what we wanted with perfection. There is no doubt we will be calling him again for our flooring needs in the future. The Flooring Source is absolutely the best if you are shopping for quality, variety, professionalism and competitive price. We would rate 10 stars if possible!---Terry and Corinne---North Andover
5.0
5 years ago Friends referred us to The Flooring Source. After we shopped at four other stores and researched through BBB, and Angie’s List we realized that they were the right people to do business with. We found what we wanted at the right price and the installation was perfect. The installers were professional, on time and very clean with attention to detail. Amazingly the price was the most competitive. I am thrilled that there is a store in my area that will do the job right. I give the highest rating to this business with no reservations.

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SHAW FLOORING GALLERY
232K S Main St
Middleton, MA 01949-3305
Hours Mon thru Sat 10-5

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient
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