A.T. FRANK CO - BAY CITY
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
12 months ago
"-Salesperson Terry is very professional and a pleasure to work with! -John & crew are top notch installers, period!"
12 months ago
"I had my 5th wheel trailer done, with carpet and hardwood could not be more pleased. Fantastic job done on there part. Very helpful helping me pick carpet and hardwood colors. Job was done in a timely manner. First rate service all the way around."
"Great Product, Service, Professionalism"
"Very good customer service, great job with the installation and my mind was at ease knowing that my house was in good hands while the installation was taking place. They did a great job and I would highly recommend them!"
Great Service and Quality
Very timely and professional carpet installation. Very pleased with AT Frank
Patty was so helpful and patient in choosing the right carpet. Very knowledgeable about products.
"Professional, friendly service!"
"I highly recommend A. T. Frank. They installed the carpet in my new home 6 years ago, and I could not have been more pleased with the staff and the job they did. I recently wanted to have the living room carpet removed and use some of that material to re-carpet the stairs. A. T. Frank obliged with fast, friendly service again, at a very reasonable price. The installer was very easy going and went above and beyond in doing his job. He left me with beautiful new stairs and our living room ready for hardwood installation. Thanks for a great job!"
Great Place to buy flooring!
"My husband and I wanted to replace our flooring in our kitchen with wood flooring and after checking out several other stores we found AT Frank. We were met by Pattie, who was of invaluable assistance to us simply by helping us clarify what it was that we actually wanted. She showed us everything we asked to see and she did not try to pressure us in any way. She walked us through all the options, cheerfully answered every question we asked, and was, in general, wonderfully knowledgeable and helpful. Finally, she gave us a good deal on the floor we eventually got. Their prices are very close to chain stores prices but you receive a Mom and Pop store service. . Patti was very nice and helpful when she came to measure our kitchen and was so kind to bring many samples so that we could pick out the one that looked the best. When it came time to install, the guy who did it was incredibly fast, polite, and as respectful of our home as you could ask for. In summary, if you're looking to replace your floors AT Frank will definitely not be a waste of your time. Ask for Pattie, you won't regret it. Was this review �?"
"Good work, bad communication !"
"Our stage floor was refinished, sanding and coating. The floor came out great looking! The only bad part was the total disregard for communication from the lead worker. They left the job with no notice of completion or return to clean up. Two days later I had call Bob Swartz the lead man on the work crew to find out if the job was done and when they would clean up. Bob said the job was done and his crew would be back the next morning to clean up reluctantly. His crew showed up at 8:00 am to the library, but I thought they would be in at 8:30 am as before so they left when they could not get in. So an hour or so later I called Bob to ask what was up? Bob used some bad language and was very upset that his guys were there and could not get in. I let Bob know that I assumed it would be as before at 8:30 since he did not specify an earlier time. Bob did have my cellphone number and I start work at 6:30 am. they could have called me to let them in! The crew did show up later in the day. They where only here for 35 minutes and left again with no communication of being finished! The clean up was not very well done, they missed areas that I had purposely pointed out. On a grade from A to F, the work was an A, the cleanup and communication was a D-."
The carpet transformed my basement. Great service and installers.
I was very pleased from start to finish. Everything was very timely. The installers were friendly and efficient. My floor looks great. Thank you all.
Couldn't have asked for better service! Everything was delivered as promised.
Didn't get what we ordered.
"Counter install total professional job. Other installers asst sloppy, in a hurry. Had to be told repeatedly to put covers on new counters, left outside door open everytime he went out. Wrong tiles ordered by saleslady. Will not recommend at all."
I placed my order and only had to wait a couple days for my material to arrive.