CAWOOD FLOORING SYSTEM
Purchasing flooring can be daunting, but we’re committed to making the process easier for you every step of the way. Whether you choose carpet, hardwood, luxury vinyl or tile and stone, you can trust in your flooring retailer to help every step of the way.
Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Cawood Flooring Systems
9283 Cincinnati Columbus Rd Ste A, West Chester, OH 45069-4179
513-791-9662
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
J R.
last year
5.0
Cindy C.
last year
Staff very helpful and courteous!
Anonymous
last year
Thank you, Cindy!
1.0
Nirav S.
2 years ago
Poor administration, poor communication, highly unaccommodating.. bad bad experience in dealing with cawood. Would not recommend at all..
Anonymous
2 years ago
Nirav, We understand you were disappointed that the scope of work did not include the upper level rooms. As we stated in response to your wife's review, the estimate she signed clearly stated on the very first line the rooms that were …Nirav, We understand you were disappointed that the scope of work did not include the upper level rooms. As we stated in response to your wife's review, the estimate she signed clearly stated on the very first line the rooms that were included on the quote. We offered to do the remaining rooms at a significant discount. Unfortunately, this was not an acceptable solution for you.More
1.0
Aditi M.
2 years ago
We had cawood install vinyl flooring for us. The administration is HIGHLY Unprofessional... We spoke to Molly who was poor in communication right from there start.. She cut down our scope of work to fit our budget ( Which is more than the best bid we had and not less money at all) whereas we were under the impression that she changed product A TO B to fit our needs...Well the installers came and we showed them the scope of the work.. Had they sufficient information they could have told us at the start itself... Again thanks to Molly and her communication skills... On the 3rd day we were told that the upper floor was not in scope and it was in the agreement. The worst of it all was the administrations attitude and NON ACCOMMODATING nature . The gave a ridiculous quote of the 2nd floor which was not acceptable... These guys are highly unprofessional. Overall bad experience and would NOT recommend
Anonymous
2 years ago
Aditi, We are very sorry you feel we treated you unfairly. We do everything we can to be as transparent as possible with our customers. The estimate you signed clearly listed on the very first line the rooms that were included in the quote. …Aditi, We are very sorry you feel we treated you unfairly. We do everything we can to be as transparent as possible with our customers. The estimate you signed clearly listed on the very first line the rooms that were included in the quote. In an effort to accommodate you, we offered to do the remaining rooms at a significant discount. Unfortunately, this was not an acceptable solution for you.More
5.0
Elisabeth G.
3 years ago
We worked with the team at Cawood for an entire first-floor flooring project. We are so happy with the finished project! The entire team was friendly, professional, and helpful from our first visit to the showroom to the final day of installation. We will be recommending Cawood to everyone who comments on our beautiful floors!
5.0
Rosemary S.
3 years ago
GREAT place. So much to choose from!
5.0
Steve S.
3 years ago
Our project was just completed and we couldn't be happier. From start to finish the project went perfectly. We added new hardwood, and refinished the rest of the hardwood in the house. The new matched perfectly with the old and the old looks brand new. They did what they said they would do and did it on time. Something that rarely happens in the construction industry. If you are looking to do new hardwood or refinish your existing hardwood, these are the people to do it.
Anonymous
3 years ago
Thank you so much for your kind words, Steve. We are so glad you are enjoying your new floors!
5.0
Vicki S.
3 years ago
5.0
Laura T.
4 years ago
My experience with Cawood Flooring was exceptional from start to finish. Knowledgeable and friendly staff, impressive variety of materials and styles to choose from, and very fair prices. The gentlemen that did the installation (Bill & Kelly from the "Combs Crew") did an absolutely beautiful job! They were so efficient and thorough, it was obvious they put pride into their work. Every step of the process was wonderful, and I am thrilled with the results. Thank you to everyone at Cawood!
Anonymous
4 years ago
Thank you, Larua!! It is our pleasure to serve you.
5.0
Abby C.
4 years ago
As an interior designer I do a lot of flooring and they are my go to for flooring... they do amazing work! They also give you a lifetime warrant on installation which is not a standard in the industry! They have a great selection, great pricing and awesome customer service
5.0
Elizabeth W.
4 years ago
5.0
Danny M.
4 years ago
Great company to work with!
5.0
Erika G.
5 years ago
Cawood offered the best product and pricing by far. Salespeople we’re knowledgeable, helpful and courteous. They came out to measure promptly. The delivery guy was polite and I felt comfortable leaving him in my home to unload so I could go back to work. Finally, if you are lucky enough to have tony as your installer, you know the job will be done right and look great! Thank you Molly, Rebecca, Chad, and Tony. Project looks great!
5.0
Megan I.
5 years ago
Cawood did a great job with our flooring! Ron was easy to work with. We will definitely use them again.
5.0
Ty W.
5 years ago
Cawood Flooring was our flooring contractor in a recent basement remodel. They were prompt, easy to deal with and had lots of budget friendly options to fit an over-budget remodel. Jeff and his crew are now our go-to when referring to friends, neighbors and family and we'll be using them again soon for our master bath tile replacement!
Anonymous
5 years ago
Thank you, Ty! We are glad you are pleased with your new flooring.
5.0
Alexander S.
5 years ago
Redoing a kitchen.. knew a guy
5.0
Julie H.
5 years ago
Jeff and crew did a great job! They installed our new carpet throughout the house in 2 days and hauled our old away. Very easy to work with.
5.0
Jane W.
5 years ago
I recommend everything and everyone at Cawood Flooring! We had flooring, carpet , blinds and cabinets from Cawood and totally satisfied! They were great to work with. All their installers did an awesome and quick job. I would recommend them to everyone and would definitely use them myself again. Very personal service. I have no complaints! Great company!!
5.0
Jeff H.
6 years ago
5.0
Adam S.
6 years ago
From start to finish they were knowledgeable professional and courteous. The floors look fantastic. I could not be happier.
5.0
Sharon B.
6 years ago
We were renovating a house to sell which needed new kitchen and hallway floors and refinished hardwood floors including steps which a pet dog had chewed up. We had Cawood Flooring, recommended by our realtor, do all the work including adding new carpeting to the Family Room. We had received a good deal of assistance from Molly Schwartz in picking out the flooring and carpeting needed for our project that fit within our price range. Both turned out great and really added value to the rooms. What was even more awesome was the refinished hardwood flooring which needed repairs of water damage from indoor plants and a big pet dog that chewed the stars when teething, as well as almost 50 years of daily use. The floors were absolutely fabulous and looked like new after Cawood had refinished them.They did a good job of cleaning up after the work was done. I would definitely recommend them and use their services again.
5.0
Molly S.
6 years ago
Thanks!
5.0
Elisabeth G.
6 years ago
Great customer service, great quality of product.
1.0
Chelsea U.
6 years ago
5.0
Brad S.
6 years ago
Chad and Molly were fantastic to work with. My entire family has used Cawood and will continue to do so
5.0
Colleen M.
6 years ago
What an amazing group of people to work with, great products and very well done. I highly recommend Cawood!!
5.0
Elisabeth G.
6 years ago
Jeff, Molly, and the entire team at Cawood are true professionals, always working to provide top-notch customer service. High- quality product and high-quality professionals. I absolutely recommend this company!
5.0
Lauren E.
6 years ago
5.0
Cindy E.
6 years ago
Being a realtor I have referred them to many of my customers. Everyone that they have done work for have been completely happy with the work they have completed. I will continue to refer them. Great job guys. You are greatly appreciated.
5.0
Melissa B.
6 years ago
5.0
Vicki K.
7 years ago
So happy with Cawood Flooring from the minute I entered the store! Amazing service! Great prices! Speedy turn around time! and Instillation was flawless! We love our new carpet! This is the 2nd time we used Cawood and will never go anywhere else!
5.0
Chris C.
7 years ago
We have used Cawood Flooring for several of our flooring projects and would highly recommend Jeff Cawood and his team!
5.0
Molly
7 years ago
Great Job!
5.0
Charles W.
7 years ago
This company is heavy on quality and customer service. Would not quit until we were completely satisfied. Planning to have them back soon for another project.
5.0
Charles W.
7 years ago
This company did the work as promised, showing commitment to quality and customer service. They did not stop until we were completely satisfied with the job. We could not be happier and plan to bring them back soon for another project.
5.0
Nancy L.
8 years ago
Cawood Flooring owner, Jeff Cawood, is amazing to work with! He knows the products he sells and has a very knowledgeable staff! The flooring crew does an amazing job at laying carpet, very professional and the carpet looks great!! We couldn't be more happy with the product and the service as well as all of the Cawood Flooring staff! We have used Cawood Flooring for all of our upgrades over the years! Thank you!!
5.0
Karen P.
8 years ago
5.0
Jill K.
8 years ago
We can't say enough positive things about Cawood Flooring and the installation of our new hardwood floors right before Thanksgiving. From Jerry to Jeff to the guys that installed our hardwood, they provided exceptional customer service, were professional, friendly and went above and beyond. The guys that installed our new floors were fast, efficient and very detailed. They moved the furniture and put it back and cleaned the whole space when they were done. I would highly recommend them to anyone! We couldn't be any happier with our new floors and their level of customer service is hard to find.
5.0
Karen S.
8 years ago
We were getting ready for a bridal shower and needed to replace carpet. Cawood Flooring's staff was amazing at helping with colors, the type of carpet to look at and bent over backwards to help us with samples. They scheduled us in in a short amount of time and the carpet crew did fantastic work! I highly recommend Cawood Flooring as they really are about their customers and what they need! We are still loving our new carpet! Karen Schiffer
5.0
Stephanie A.
8 years ago
I have never been happier working with any other flooring company. Jeff Cawood is very knowledgeable and will do his best to work within your budget. This long-standing neighborhood flooring retailer sells quality carpet, flooring and blinds. They strive to provide excellent customer service, have fair & square pricing, and a knowledgeable staff and provide qualified installers. They have a tons of flooring options on display in their neat and tidy showroom and a good selection of brand name flooring options. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied. I highly recommend Cawood Flooring for your carpet needs.
5.0
Laura P.
8 years ago
Cawood Flooring carpeted my whole home and did all my hardwood flooring. They are extremely professional and did an outstanding job!! I recommend Cawood Flooring to all my friends!
5.0
Greg S.
8 years ago
Jeff and Jerry were very helpful in selecting the carpet that was right for us. The installation crew was polite and accommodating. Most importantly, the carpet looks great and we're extremely happy with the results.
5.0
Michelle S.
8 years ago
We absolutely love Cawood Flooring and the crew!!! They just finished putting carpet down upstairs and wood flooring in our great room! Friendly crew and amazing work! Michelle Schooley
5.0
Rachel C.
8 years ago
Jeff was awesome. I just put in hardwood floors upstairs in my house. Best prices, service and quality. If you are looking for a reputable company I couldn't recommend anyone more than Cawood flooring.
5.0
Logan S.
9 years ago
5.0
Brent T.
9 years ago
5.0
Tammy D.
9 years ago
Cawood flooring is a very top notch outfit that gets the job done not only in a timely manner, but they also do such fabulous work! We have had SO many compliments on the job they did on our old hardwood floors. They are truly beautiful now! Another plus to this company is that they clean up their mess each day and were very professional throughout the completion of the job! I highly recommend this company to anyone in need with the confidence of knowing they will thank me later for recommending this outfit! Thanks so much Cawood Flooring for another job well done from one very happy customer!
1.0
Jen G.
9 years ago
Is there an option for no stars?
1.0
Tricia H.
9 years ago
This is how Jeff treats his customers who have issues with their floors in their BRAND NEW home: this is a text straight from jeff to me, the one who "complains" This job should have never been replaced and i got it through calling in favors I helped you guys out! She has high moisture everywhere in there. But , no one ever seems to appreciate it what we did. She still complains after I helped her out. I won't do it next time. She can sit on moisture floors for eternity. I sa...ved Somebody hundreds of dollars in flooring. She can be a little patient especially when she got a free floor! I paid 179k for my home so my floor was far from free. See More
Jen G.
9 years ago
Thanks!! Will be sure to spread the word!!!
Tammy D.
9 years ago
What in the world??? Anyone I have ever known that has used Cawood flooring, has been thrilled! They are perfectionist professional and gets the work done at a very reasonable price!! (Must be confused with another company).
Cawood S.
9 years ago
Tricia, We are sorry you had a bad experience with Cawood Flooring Systems. We pride ourself on customer service. We do value your feedback.
Jen G.
9 years ago
Tammy, the message above is a text your so called professional accidently sent to his customer....Absolutely no mix up!!!
Tammy D.
9 years ago
Jen... My experience and that of what I know of others who have used this company has always found them to be nothing but professional and caring. I'm sorry if something went wrong but I am just going by my personal experience with them along with a few others whom I know used them and were extremely satisfied. Have you personally had a bad experience??
Tricia H.
9 years ago
Tammy, I am definitely not confused with another company. The texts that I received from Jeff were far from good customer service. Put yourself in my shoes. If you received a text like this, I'm sure you would make sure everyone knew. I will never recommend Cawood and will be sure to let everyone know how unprofessional he was.
5.0
Chiz C.
10 years ago
I have had the opportunity to meet with Jeff and his staff and it is wonderful to be able to have the comfort level knowing Jeff and his Company will not only do what they say they will do but exceed your expectations. Jeff should be your first call every time when considering floor covering, counter tops, or cabinets for your home or office.
5.0
Bill K.
10 years ago
Jeff Cawood and his staff know their stuff! First quality products with the best warranty in the business. A must go to if wanting flooring or cabinetry
1.0
Kippy G.
10 years ago
Our experience with Cawood was horrible. They sold us a product that was not designed for our use, and then, they did not stand behind the flooring when it bubbled and separated from the backing. Cawood also did not install the product properly which contributed to it not withstanding the use for which it was purchased. The manufacturer also did not support the product.They like to say that "we chose the product" when in fact, we presented with the use we needed, and they suggested this flooring. After just a couple of years, it began to bubble, which it did without any resolving of the issue with them or the manufacturer, until we replaced it at our own cost.I would not buy from this outfit. They did not respond to phone calls, personal visits, nor did they keep the appointments they set up. All in all, not a reputable business in our community.
5.0
Chris C.
10 years ago
Outstanding customer service and people who truly care about doing a great job for their customers. I have recommended Cawood Flooring for years...you will too!
5.0
Dave S.
11 years ago