ROBERTS CARPET & FINE FLOORS

4.2
|
31 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.2
|
31 Reviews

Reviews


1.0
2 days ago The woodlands location is awful! My mother ordered tile in September and they said they would install oct 3rd. Here it is almost Christmas still no tile. Was schedules for today they called and said they were on there way then 4 hrs later said they needed to reschedule... Again! Worst company ever
3 days ago Its Roberts carpets in the woodlands with the same exact logo as yours. The order is in my mothers name under akers
3 days ago Its also the same address listed in your about section on this facebook page.
3 days ago Okay, I'm sorry you've had a bad experience ma'am. Can you PM me her full name and your contact information so we can look into remedying the situation?
2 days ago I'm sorry ma'am, we do not have any orders under your name. Also, we do not have any tile orders scheduled to be installed for today. Are you sure your order was with us? Please PM me your contact information and the name your order is under if not. Thank you.
2 days ago We do not have a single tile purchase in our records under the name Akers in the last 10 years. We also never had any tile installation scheduled for yesterday, December 8th. Please PM me your contact information and I'd be happy to assist you and your mother in sorting this out.
5.0
3 weeks ago The Best! First, the sales people are very knowledgeable, very straight-forward and very patient. It took us a month (if not more) to decide on our flooring choices. A special shout out to Steve D. at The Woodlands store and also to the manager of the 290 store. You guys sold us the best product for our needs and desires. IT LOOKS GREAT! Wood flooring in common areas, we went with the Shaw Epic line and it looks wonderful...and made in America! The carpeting choice (Dixie Home/Stainmaster) for our bedrooms looks and feels perfect. The installation teams were very professional and very courteous. Excellent work from both teams, with another thank you to Mike R. (wood floors) and I do not remember the names of our carpet installers...but they did great.
5.0
3 weeks ago The Best! "First, the sales people are very knowledgeable, very straight-forward and very patient. It took us a month (if not more) to decide on our flooring choices. A special shout out to Steve D. at The Woodlands store and also to the manager of the 290 store. You guys sold us the best product for our needs and desires. IT LOOKS GREAT! Wood flooring in common areas, we went with the Shaw Epic line and it looks wonderful...and made in America! The carpeting choice (Dixie Home/Stainmaster) for our bedrooms looks and feels perfect. The installation teams were very professional and very courteous. Excellent work from both teams, with another thank you to Mike R. (wood floors) and I do not remember the names of our carpet installers...but they did great."
2.0
last month Satisfied We recently had carpeting installed in most of our home. The salesman at the 249 store was very knowledgeable and courteous. He knew his product and how it performed. The installers were very efficient and courteous and stayed until they got the job completed. They they were neat and very attentive to how they handled our furniture. We are very satisfied with the product and the service.
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago Job really well done. "This is the second set of wood floors installed by Roberts. The installation crew was outstanding, from communications, to installation to clean-up. They were always on time for the two days and constantly asked my opinion on how the job was looking. Mike, Leroy and the guys worked hard, with efficiency, Very pleased with everything they did - including help for moving heavy furniture back into place."
5.0
2 months ago Excellent product and service "Everything about our experience with Roberts was excellent. From walk in to the show room, Kathy was so knowledgeable and helpful, she is really the one who helped make up our mind on our purchase of the Armstrong Luxury Vinyl Plank. Every service person we dealt with was on time, and reliable. Our installers, Tim and his son were the ones who really made the final product a show piece. They installed the different color planks in a manor that makes the room. Every service person called in advance and on time and are very experienced. There is not one bad thing i can say about start to finish on our Roberts experience,"
5.0
2 months ago GREAT SERVICE I used them a week ago & I'm so happy with my new carpet.
1.0
3 months ago So Many Things Wrong... "I've waited to calm down; still upset. Salesman was extremely rude, condescending and confrontational. Tile removal was filthy and workers refused to take measures to minimize dust - even after I asked them to. Have and will continue to recommend my friends NOT use Robert's Flooring."
5.0
3 months ago Great Service! Robert's Carpet did an amazing job pulling out the builder grade carpet in our just built home and installing our brand new Shaw carpet. We love the new carpet and the installers were so quick and clean when they worked! I am also grateful to the manager at the store for getting me the information to have Habitat for Humanity pick up our removed carpet!
5.0
3 months ago This customer did not leave a comment.
3.0
3 months ago Quality Carpet "We used Roberts Carpet about a month ago. I was pleased with the quality and the price. I was very pleased with the way the carpet was installed and how it looks, it is very nice, makes out house look and smell new. I did feel the sales person was a little rude. I came in with my husband but I was the one that ultimately financed and gave my contact information. The sales person never shook my hand, only my husbands, and even though I was the one paying he called and email my husband with the estimate. I though since I made the initial contact with the sales person and was the one paying I would be treated like the customer, but that was not the case. I was so upset about this fact I almost decided to take my business somewhere else."
5.0
3 months ago Excellent Service` "We prefer to use local retailers and chose Roberts, right near our home. We were very pleased with the selections offered and chose a patterned carpet for a bedroom,staircase and hallway.The installation of this type of pattern can be very difficult, but the installer was an expert and the results were outstanding."
5.0
3 months ago A great team I contacted several carpet companies to provide a price estimate for a relatively small job according to some local carpet companies. However; Roberts Carpet was highly responsive and very flexible relative to my vacation schedule. The two carpet installers did an excellent job and cleaned up after installing the new carpet.
5.0
4 months ago Great job!! "Love my floors and carpet! The installers were experienced, and worked hard to get the job done right. They cleaned up after themselves, and everything is beautiful. I am so happy!!"
5.0
4 months ago Outstanding Carpet Installation Crew "We had our entire upstairs (3 bedrooms, game room, hallways), our spiral staircase and our downstairs master bedroom carpeted by Roberts Carpet on August 23rd. Pedro and his 3 man crew did an amazing job. These guys know what they are doing. I would recommend them to anyone. Very professional. Finished in one day!"
5.0
4 months ago Great experience The installers showed up on Monday and Tuesday to put down the wood floors in master bedroom and closet. They did an outstanding job.
5.0
4 months ago Outstanding Simply the best from beginning to end installers were a dream team
5.0
4 months ago So glad I choose Roberts Carpet They paid attention to all my needs. I installation crew I had for a very large project I can't say enough good things about. I just wish I could use that crew for everything I need done. They went above and beyond. Don't see that very often these days.
5.0
4 months ago Wow these guys are just great "So my husband does not give praise easily but he couldn't stop talking about these guys, did our family room and master bedroom and they were just awesome. AND, we love our new carpet."
5.0
5 months ago Great Experience "We used Roberts Carpet & Fine Floors in The Woodlands for our carpet install a few weeks ago and are very pleased with the service/results. The two gentlemen that installed the carpet were very polite, courteous, and got the job done very quickly, without sparing the quality of their service. They did an excellent, professional job and I would highly recommend using them. Our service from the very beginning of the carpet selection process was outstanding. Kevin W. was our sales contact and he was very professional throughout the entire process. He came to our house to measure the rooms and left us some samples, which were very nice quality samples. He was very helpful and we are very happy with the results of our carpet and are very glad we chose Roberts."
4.0
5 months ago Roberts carpet install "I used Roberts for new carpet on the second floor of a newly purchased home. I did not shop around. I selected a Karastan product at the store and scheduled a measuring appointment. Scheduling the install was easy, and Roberts came on time and their install team was quick. However, they did not order enough product so I had one large closet that did not get completed that first day. Roberts had to order more product and come back out about a week and a half later to finish that closet. Other that that issue, I would recommend Roberts."
5.0
6 months ago Great Experience "We had a very good shopping experience, the sales person we had was very knowledgeable. She answered all our questions, was very informative and helpful."
5.0
10 months ago Go see Ron Wilhite at the Stafford location. He is not only a very nice man, but he gives a fair, reasonable price for quality products.
5.0
last year This customer did not leave a comment.
last year Happy Birthday Sam!
1.0
last year Exceptionally poor customer service at the Katy Fwy location. Only wish I could give review with zero stars.
last year Particularly employee (oh, surely not someone in management) by the name of Joe
1.0
last year TOTAL DISAPPOINTMENT AS A CARPET AND FLOORING STORE. As an interior designer, I will never use or recommend this company to anyone. the salesman dropped the ball by not ordering my clients carpet when told to do so and was given the large sum of money to do so. After 2 months I finally found out it was never even ordered. Once it finally did arrive, it was scheduled to be installed 3 weeks before the actual date. Upon arrival, the 2 "installers" that work for Roberts said itwas to heavy for them to carry it into my clients house and left it in her garage, uncovered. It's ridiculous, that they were able to put it into their delivery van as well unload it in her garage but it was too heavy to carry and install it in the home. Who sends delivery people and installers to a home and then says it's to heavy for us to get it out of our van? So unprofessional! There's actually more disappointing things that go along with this but what's the point, Other than the fact that the owners refuse to call myself back or my client to try and fix this issue. I WILL be contacting the BBB on them for taking the money and not following through with the contract. And if I have my way, i will take this a lot further. Public, you have been warned. They will take your money and not follow through on their end of the contract. FAIL!!!
last year Sorry for the delay, but we felt it important to investigate the matter prior to responding. We are so sorry that you had a bad experience at Roberts Carpet; it is truly unfortunate when mistakes are made. As you know, initially there was a lack of communication from our salesperson. After attempting to follow up, when he did not hear back from your client, our salesperson believed he had “lost” the project. However, once we realized that you wanted to proceed, and received the signed paperwork from your client, the carpet was ordered immediately. On the day of installation a two man crew with thirty years of experience arrived at the job site to install the procured carpet. They quickly realized that due to the weight of the carpet (nearly 100 ou./sq. yd.) and the nature of the three flights of stairs, they were just not strong enough to get the carpet up to the third floor. We clearly should have been better prepared, but unfortunately we simply underestimated the difficulty of getting the product up to the third floor. Your client was very understanding and agreed to let us come back the following weekend, better prepared, to move forward with the installation. Our General Manager is now aware of the scheduling date and we are confident there will be no further complications. Thank you for choosing Roberts Carpet for your flooring purchase, and remaining patient with us.
last year This post is absolutely ridiculous. First of all because instead of returning my numerous phone calls to contact someone about this issue, this is the response I get, on Facebook. That shows just how unprofessional Roberts Carpet is. The salesman knew he had the job and took the CC number to order the carpet weeks prior to it being ordered and was told the day he measured at the house if there were any issues at all with anything to please call me. I never received not 1 phone call saying my client needed to sign an email that he said was sent to them. And if the 2 installers had 30 years experience they should have known it was to heavy to pick up, instead of leaving thousands of dollars of carpet on her garage floor uncovered. Of course my client was understanding, she was literally forced into the position to reschedule AGAIN. I'm the one who had to deal with her disappointment because I was the one whom recommended Roberts Carpet. Not once has anyone tried to find a solution to making her a happy customer or myself, which at this point, will never bring or refer a client to your business again. You would think a free carpet cleaning or something would be offered after her expensive carpet was placed in her garage for a week. But nope, nothing! Very sad excuse of investigating the situation, as I believe you called it, there are 2 sides to every story and I'm still waiting on the phone call that am sure not to recieve. It's ok, because I will put a mark against you with the BBB unless someone can call me back.
1.0
2 years ago This company is currently in storing the floor in my house. It's probably going to take twice as long as I was told, resulting in my having to reschedule a bunch of other work. I would normally be okay with this, except that the construction crew doesn't seem to work even three quarters of a day. The quality of their work seems to be okay so far, but given how much additional money this is going to cost me due to their delays from not showing up on time or working a full day, as well as how much float they ended up using in the installation as compared to what I was told would likely be necessary, I would highly recommend getting your flooring installation done elsewhere. The shopping experience was okay with nothing to complain about, but that's where they're trying to get your money. Once they have your money, they don't seem very responsive or eager to do the work in a timely fashion. Add to that that a few items have been broken it or even in rooms they're working in, I can only give them one star.
2 years ago At least it's finally done and installed properly. Now that's the end.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.

Store Information

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ANSO Premier Gallery
11177 Katy Fwy Ste F
Houston, TX 77079-2127

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