LONGSTREET LIVING

4.6
|
191 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
LONGSTREET LIVING 720 E Chicago Rd, Coldwater, MI 49036-9404 517-278-4487 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
191 Reviews

Reviews


4.0
yesterday Very helpful, good price, great service have used them for a number of projects
4.0
4 days ago The lady we talked to was verry helpful even though she was really busy
5.0
last week Very helpful
1.0
2 weeks ago This customer did not leave a comment.
0.0
last month Quick and in stock with great service.
5.0
last month This place is incredible! Whatever you're looking for for your home, they probably have it. Dealt with Nick Longstreet when we went in for flooring for our new home. We wanted carpet and vinyl planking. They had both in stock in the quantities we need, and scheduling was so easy! Can't wait to sit back and enjoy! Will definitely go back for some housewares and furniture.
5.0
last month Wonderful experience!
5.0
last month I highly recommend this place, I will be back anytime I need anything else. Their customer service is second to none. I give this place five stars.
5.0
last month This customer did not leave a comment.
5.0
last month Good
3.0
last month Great selection high prices
5.0
last month Excellent selections and great help from sales rep.
0.0
2 months ago We have used Longstreet multiple times for flooring and countertops. The are always on time, do quality work, and their follow-up is impeccable. I am a loyal customer!
2 months ago Thank you so much for taking the time to give us a review. We really appreciate your business!
5.0
2 months ago They work with the customer to get the best deal they can! She was super nice and helped with any and all questions! I appreciate their staff bunches!
last month Thank you so much for the wonderful review! We are happy to hear that you had a great experience. Thank you for your business.
5.0
2 months ago Great customer service!
last month Thank you Bailey for the great feedback.
3.0
2 months ago Friendly staff nice looking furniture great selection huge location BUT its all marked up so it looks like a huge savings. Very very over priced.
2 months ago Thank you for your review. We just wanted to let you know that all manufactures have a suggested retail that we note on our sales tag. Being a family run business, with no commmission salesmen on staff, we try to discount all of our furniture. Yes you can buy cheaper furniture elsewhere, but we have found with our years in the furniture business, most people would prefer to buy quality furniture at a discounted price. Again, thank you for taking the time to leave us a review.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago This customer did not leave a comment.
3 months ago It was a pleasure working with you. Happy to help you find the right flooring and furniture to complete your home. We appreciate you taking the time to give us a review.
4.0
3 months ago Clean, friendly environment.
3 months ago Samantha thank you for the wonderful review. We strive to make our store the best we can and your feedback is appreciated.
5.0
3 months ago First place I shop for furniture. Fair prices and not pushy. Always stand behind their products. Can pay less if you pick up but delivery isn’t expensive either...
5.0
4 months ago Did a great job, super fast and willing to customize my order. I like nice things and was surprised to find what I was looking for in Coldwater. I will be back...
3 months ago Thank you Cody, we appreciate your business and look forward to future projects together.
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you for taking the time to give us a review. Have a great day!
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you for stopping into the store and we appreciate the review.
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you for taking the time to review our store! We appreciate your business.
5.0
4 months ago Longstreet Living was not only very helpful, but extremely courteous. We will use them again for the projects we have coming up.
4 months ago Thank you, happy we were able to meet your needs. Looking forward to our future projects together.
5.0
4 months ago Always lesson to our needs. They show us several different price ranges as well as ideas. Awesome to work with on any room.
4 months ago Thank you for taking the time to share a review with us. We love hearing from our customers.
4.0
4 months ago Love the Coldwater store! It’s beautiful! And soo family friendly! But the website needs a lot of work. It’s very hard to navigate and there’s no prices you can only view a few things in each category and for some reason the couches are outside 😂 highly recommend stoping by the store. But apart from getting the hours of operation I’d avoid the website.
4 months ago Thank you for taking the time to review our store. We are in the process of building a new website and it should be up and running in the next month so keep an eye out for the changes. Thanks again for your business!
0.0
4 months ago good people work with and good price
0.0
4 months ago This place is amazing! Flooring, countertops, furniture and home decor!! Love it!
5.0
4 months ago The employees were very helpful & made it easy to find the furniture we needed to start off for our first house. They even loaded our furniture for us so we didn’t have to worry about it! We will definitely be back to finish setting up our home.
4 months ago Jonathon, thank you for taking the time to review our store. We’re glad we could help you furnish your first home. Enjoy it! We appreciate your business.
4.0
4 months ago Excellent selection and knowledgeable staff.
4 months ago We are glad you could stop in. We appreciate you taking the time to review our store!
4.0
4 months ago Great stuff
4 months ago Thanks for shopping with us and thank you for your review.
5.0
5 months ago This customer did not leave a comment.
4 months ago Thanks so much for your review and taking time to stop into the store.
0.0
5 months ago I am very happy with my new bed! I was in a lot of pain when I went to bed and had none when I woke up! The staff was very friendly.
5.0
5 months ago This customer did not leave a comment.
4 months ago Thank you for the review!
2.0
5 months ago This customer did not leave a comment.
5 months ago Thank you for your input. Hopefully next time we can turn that ⭐️ ⭐️ into a ⭐️⭐️⭐️⭐️⭐️. We appreciate you stopping into our store. Feel free to contact us if we can help you with anything else.
5.0
5 months ago Store is HUGE! So much to choose from. After being at several other furniture stores between Ann Arbor and Jackson, we decided to take the 45 minute drive out to see what they had. We will ALWAYS come here first. We got a really good deal on this sofa for our in home Movie Theater, (which is only a small bedroom converted into a 2 person theatre!) The staff is very friendly, and they allow you to look without any pressure. We paid for our purchase and plan to pick it up in about a week. They also do delivery, but we are so far out we decided to come back for it.
5 months ago Thank you for your review. We appreciate your business and glad you drove the extra mile to shop our store!
5.0
5 months ago It's so nice to have Longstreet Living so close to home. We don't have to travel hours to purchase Beautiful, affordable home furnishings. The whole staff is very kind and helpful! I will continue to shop for my home at Longstreet Living, Thanks for everything!
5 months ago Amy, thank you for the review and your continued business! Your support makes our family strive to better our customer service, products and our community.
5.0
5 months ago Nice place great customer service decent prices on most stuff
5 months ago John, thanks so much for your review. We appreciate your business and value your feedback.
5.0
5 months ago Very nice.
5 months ago Will, thank you for the review and your business.
5.0
5 months ago This customer did not leave a comment.
5 months ago Thank you for your business and the review!
5.0
5 months ago We have made many purchases from Longstreet Living over the years including our living room furniture, flooring, our mattress, and most recently our kitchen table. The staff is always friendly and willing to answer any questions we have had. They have went above and beyond each time. We have no complaints about the quality of the products or service we have received.
5 months ago Jessica, first of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. I'm so glad you're happy with your furniture. We appreciate your continued business! -The Longstreet Family
0.0
5 months ago Fantastic customer service and unique furniture options
0.0
6 months ago We have made many purchases from Longstreet Living and have always received the best customer service. All of the staff is friendly and willing to answer any questions we have had.
0.0
6 months ago Always taken care of as a good customer. Nick has taken good care of me.
5.0
6 months ago Great experience! Spent so much time with me even after changing my mind. It felt like I was shooting with a girlfriend.
5 months ago Abbie, thanks so much for your review! We are glad you had a great experience and happy to help you find the furniture you were looking for. We appreciate your continued business!
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago This customer did not leave a comment.
5.0
7 months ago Yes the staff was very helpful very attentive to all my needs would recommend anybody going there if they need something
5 months ago David, thanks so much for your feedback. We appreciate the recommendations and your continued business! -The Longstreet Family
4.0
7 months ago This customer did not leave a comment.
4.0
7 months ago If you win like I did ,don't take the pillow.
5.0
7 months ago This customer did not leave a comment.
4.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
0.0
7 months ago Longstreet went above and beyond what we expected for customer service! Excellent experience. I would recommend anyone to go there
0.0
7 months ago 10 Stars This Place is awesome.If you want a furniture store that’s got your back even after the sale.This is your place!!
4 months ago Thank you so much for the wonderful feedback. We appreciate your business!
5.0
7 months ago Great quality furniture. Bought a good solid wood table. Great brown leather sectional as well.
5.0
7 months ago This customer did not leave a comment.
0.0
8 months ago Love my new furniture. I did the layaway and now I have my furniture home with no payments. They are friendly and very helpful when picking out your new furniture and they work with you on layaway as long as you communicate with them! I am definitely going to be a returning customer!
5.0
8 months ago Always Pleasant People to deal with and such a wonderful Family! Ashley is over the top and she exceeds our expectations! EVERY EMPLOYEE IS 5 STAR and more! THANKS AGAIN LONG STREET!
5.0
8 months ago Huge selection with seemingly endless customization options. Furniture construction feels very high quality, and staff was exceptionally pleasant to work with. Looking forward to furnishing our new apartment here!
5.0
8 months ago Great customer service, selection and prices
5.0
8 months ago This customer did not leave a comment.
8 months ago We thank you for your business and loyalty through the years. We hope she loves her chair.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
0.0
8 months ago I am a repeat customer of LL. Not that I am there often, however when I do go, I always get great customer service which includes giving me great ideas. Still getting compliments on my kitchen / dining floor almost a year later.
5.0
9 months ago I have been to 4 other furniture stores looking for just the right recliner. I had certain requirements due to my height. Brooke was extremely patient as it took awhile to get it just right. Her customer service skills are excellent. Highly recommend Longstreet Living as they have a wide selection of everything. Can't wait to receive my much needed replacement.
5.0
9 months ago Love Longstreet Living in Coldwater! We looked and looked for a suitable reclining lift chair. They were graciously accommodating the whole experience. The sales person guided us to what we were looking for after asking careful questions and helped us find the right fabric and size. We LOVE the chair and would purchase from them again.
5.0
9 months ago This customer did not leave a comment.
5.0
9 months ago Excellent customer service. Quality furniture
0.0
10 months ago Thank you Wade for helping us fill our new home and taking the time to get our perfect pieces for an awesome deal. We will definitely be back. Great service.👍🏻
0.0
10 months ago We have done a lot of business here over the years and have never been disappointed. Sometimes we know exactly what we want when we walk in. Sometimes we don’t have a clue and they spend a ton of time with us. Either way we get the same level of great service every time!
10 months ago Thank you, Josh. Always nice to hear from a happy customer!!
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago This Store Has Been Around Since I Can Remember They Have Lots Of Name Brand And Varieties To Choose From If They Don't Have It They Will Be Happy To Get It. Prices Are Awsome The Employees/Staff Always Make You Feel Welcome
5.0
10 months ago Had a fabulous experience with Brooke today. Went in looking for furniture and came out with everything I wanted. She listened and took me directly two items I had been looking for.
10 months ago Thank you for taking to time to tell us about your experience Ginger. Happy you found some fun pieces to complete your living room!
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago Incredibly reputable local business that always stands behind their word, their product, and never falls short for us whenever one of our own clients has a furniture or flooring need!
5.0
11 months ago They were helpful and friendly! We even got our chair delivered the same day! Thanks Longstreets!!!
5.0
11 months ago This customer did not leave a comment.
5.0
12 months ago This customer did not leave a comment.
5.0
12 months ago This customer did not leave a comment.
5.0
last year We just had our cabin re-carpeted. Dealing with Nick L was a pleasure. He treated us fairly and delivered exactly what he promised on the date he promised. When he called to tell us the floor needed pre-installation work he was apologetic. It was not his fault that the people who installed the floor were incompetent. He told us what we needed, fixed the problem and delivered is a great carpet in our rebuilt home. We have no hesitancy in recommending him and Longstreet. They are great.
4.0
last year This customer did not leave a comment.
5.0
last year Very friendly people! Helped us when we needed It! Happy with our purchase!
5.0
last year This customer did not leave a comment.
4.0
last year This customer did not leave a comment.
5.0
last year LOVE THIS STORE!!! Staff was very friendly and helpful. Bought a couple of small items and I will be back. Thank you
5.0
last year Brooke our salesperson was so helpful....she took the time to find a chair that would fit my husbands length and also helped find the perfect fabric for us...she was not pushy and she never made us feel rushed...thanks Brooke
last year Thank you for taking the time to let us know about your experience. We hope you and your husband enjoy your new chair.
5.0
last year Great customer support and a lot of options to choose from!
last year Thank you Chelsea for your wonderful feedback. We appreciate your business.
5.0
last year I took my mother to Longstreet to purchase furniture for her assisted living apartment. The staff was delightful, very patient helping Mom decide on styles and fabrics. Longstreet has a terrific selection, beautiful decor and furniture. The delivery men were courteous, too. Mom is very happy with her new items. We're definitely going to shop there again!
5.0
last year 5 stars it was great!
5.0
last year I have purchased several items of furniture at Longstreet and have been highly satisfied with both my items and with the friendly and helpful staff. They go out of their way to assist their customers. I will continue to go back for all of my decorating needs. Longstreet staff make you feel like they are there to serve you and you leave feeling appreciated and respected.
5.0
last year This customer did not leave a comment.
5.0
last year My husband and I have bought several times from here since the new store has opened, and have had great experiences each time. Everyone is super helpful and friendly, and we plan to continue returning in the future for our furniture needs.
5.0
last year This customer did not leave a comment.
0.0
last year Longstreet Living is by far the worst place I have worked for. I have countless stories of the disrespectful behavior towards employees,customers and myself. Wade yelled in my face calling me f****** arrogant and continued to yell at me to quit. Sabrina shared all their pricing secrets and it’s a ripoff... you’re welcome! I will never shop or even step foot in the store again! Horrible!!!
5.0
last year Vary friendly.
5.0
last year Everyone was so helpful and nice.
last year Thank you so much for your review! We appreciate your business.
5.0
last year This customer did not leave a comment.
last year Brad, We are so glad you had a great experience at Longstreet Living! Thank you for the review, we like to know that our customers are having a “great experience.” We appreciate your business! The Longstreet Family
5.0
last year Sabrina the very wondiferous Patriotic sales gal sold me a Svärta, a Böja and a Ekby Järpen / Ekby Bjärnum and I got another Finch stool (this time I got one with 2.75 inch legs). Definitely going back! GREAT JOB Sabrina, America thanks you!
1.0
last year The saleslady was rude as hell. Walked in to buy a dining set and let her know we were interested in one down the road and were just looking. She rudely told us with that mentality she couldn't deal with us if were interested elsewhere. Never ever going back in my life. Don't deal with Sabrina at all. Straight up rude.
5.0
last year Was helped by Brooke Longstreet purchasing our new sectional. Will shop from again. Very good service, prices and quality. Family owned local business. Don't hound you in the store like art van furniture in Battle Creek.
last year James, Thank you for the review. We appreciate your business! The Longstreet Family
5.0
last year Very happy and friendly staff
last year Steven, Thank you for your review of Longstreet Living. We appreciate your business! The Longstreet Family
5.0
last year I have bought furniture for my home from Longstreet's Living and I have bought flooring for my business. They always have been so helpful in helping me find the right fabric for my furniture and the right type of flooring for the business. The install on the flooring was done very quickly and efficiently. The quality of work has withstood very well. I would highly recommend them!
5.0
last year I bought a dining room table and a sectional (separate purchases) from this store. I am pleased to say that I had excellent customer service both times. I plan on making all of my future furniture purchases from Longstreet. The store is about a 45 minute drive from my house but the service I received makes it worth it! Thank you Longstreet!
5.0
last year Lots of high quality furniture.
last year Thank you for your business and your review! We appreciate it.
5.0
last year I love my table I purchased! Mackenzie was a huge help.
last year
5.0
last year Went above and beyond with my carpet installation. Very professional install. You would never find the seams. Awesome staff. Also purchased a bunk bed and I think it will last forever.
last year Jason, thank you for your business. We appreciate your review and are happy we could give you exceptional service.
5.0
last year I made a purchase of a lovely couch for my daughter that lives out of town. We are not the easiest pair to work with when we’re on an adventure of something so specific!! Certain color, special size, exceptional value for the money, it all matters to us� From the first step inside, I was greeted with kindness, directed toward an area that may suit my needs. Looking at many different options and bothering a lot of people lol “thanks for the tape measure by the way” so many went way out of there way to find. A great deal that Wade was willing to give on a couch that was not going to fly for my millennial lol But seriously I really thought the family environment was super cool, everyone was great. My Daughter loves her couch so very much!! Side note: Wade made sure the couch was wrapped for our travels to deliver it!! Thank you for everything, Long Street Living�
5.0
last year Excellent customer service, they work with the customer to make sure they are happy. I asked if it was possible to get delivery the same day and they made it happen the delivery truck was at my house 20 minutes after I made my purchase. Thank you Longstreet !!!!!!!
5.0
last year This customer did not leave a comment.
last year Thank you for your review!
5.0
last year This customer did not leave a comment.
last year Thank you for your review!
5.0
last year Great helpful staff! Had some problems with some chairs I purchased awhile back, but Wade and staff were great. They were able to fix them and had them ready to use in a short time. Very thankful for their willingness to help me out! Thank you Wade and staff
last year Brenda, thank you for your business and your review. We are glad we could help you get your chair issue resolved and hope to help with whatever furniture or flooring you may need in the future.
4.0
last year They have a good selection of all kinds of home furnishings and furniture. I've purchased bunk beds and mattresses from here. Good customer service, prices are pretty competitive for the type of product you're getting. Definitely worth taking a look when you're considering making a purchase.
5.0
last year I bought a rug this weekend which fits my room beautifully. I also purchased a bracelet as a gift and my girlfriend was just extremely excited about it. Very classic. Thank you
5.0
last year Very friendly environment to browse and pick out what you want. The family is well informed of their products. I highly recommend anyone that needs furniture, mattress, or flooring to go here first. You won’t be disappointed:)
5.0
last year AWESOME chairs and great service! Next is flooring.
5.0
last year Last year we updated our whole house with the help of Longstreet Living! Cindy helped me create a beautiful space with new furniture, flooring throughout, and a new granite countertop all with choices within our budget...I love coming home each day! Also the whole project was completed in 6 weeks without bit of cleanup needed after install!
5.0
last year Great customer service and pricing.
5.0
last year Very happy with each purchase we've made through Longstreet's over the years! We plan to do more business with them in the future.
5.0
last year Great hometown business! Very helpful, so many unique things to choose from.
5.0
last year Most awesome business and people to deal with in this area. They have designed my home , my office and my 3 tier outside deck
5.0
last year Amazing staff and great customer service!!!
5.0
last year This customer did not leave a comment.
5.0
last year Awesome partner in community! Also personally have purchased living room sofa and loveseat - price was fair and product durable. Love Longstreet!💕
5.0
last year I have bought ALL my furniture and flooring from them for many many years. Cindy and the staff are super sweet and always helpful!!!
5.0
last year Always a great experience!! I love my bed!! So many great decor items!! Great people that are great for our community!!
5.0
last year This customer did not leave a comment.
5.0
last year Absolutely outstanding service!! Highly recommend to anyone in the market for all your furniture and flooring needs!!
5.0
last year My husband and I absolutely love Longstreet's. We have purchased two sectionals, a coffee table and matching entertainment stand, a queen size mattress, a headboard and footboard, carpet, and laminate flooring from them over the years. They have ALWAYS been extremely kind and helpful, even when we didn't know exactly what we wanted! I recommend them to everyone and would never go anywhere else!
5.0
last year I bought a beautiful couch this summer and the owner helped me and even though it was late in the day, he made sure we got delivery within an hour of purchase!
5.0
last year Always a pleasure shopping here. The staff is super friendly and they have a great selection to choose from.
5.0
last year Always very helpful and kind. Love the variety of products in all areas
5.0
last year Was very happy with the staff and the help I needed to order carpet. Very family oriented! Great place to shop!
4.0
last year Good
1.0
last year Bought a sectional from these guys. Save your time and money - shipping took months longer than agreed and the quality of the product was awful. Constructed from a cardboard composite and only lasted a year. Avoid at all costs unless you like wasting money!!
5.0
last year Super cool family owned place with some cute and unique furniture!
5.0
last year This customer did not leave a comment.
5.0
last year excellent choice of carpet in the new store and professional installation
5.0
last year Very friendly staff, interesting collection with lots of variety, unique items across a wide price range. Love the bring the kids and dogs to work, ALL of which were beautifully behaved! Will go back
4.0
last year Our first time in the new store and the store is very nice, Sabrina the sales gal was awesome she answered all of our question help us pick out the perfect bed and then helped us find a frame that would work for our room, I have already recommended people visit Sabrina so she can help them with there needs
4.0
last year Met with Nick and he spent nearly 45 minutes discussing options for new counter tops. Did not feel rushed and he seemed very knowledgeable.
5.0
last year So far so good
5.0
2 years ago Great selection of carpets and flooring. They work to help get my floor installed quickly.
5.0
2 years ago Great place, I got an awesome bed for a great price!
4.0
2 years ago This customer did not leave a comment.
5.0
2 years ago What a beautiful store! It is welcoming and laid out very nicely. You are greeted by friendly faces. They are there to help you pick what is best for you and are not pushy at all. I just bought a bunk bed and mattresses and will definitely return for any other purchases I will need. Thank you Longstreet Living for a great experience!
5.0
2 years ago Enjoyed looking around at longstreet and love my tv stand
5.0
2 years ago My parents bought my sister and I bunkbeds back in '93, still in excellent condition. I just bought my kids bunkbeds and I and them are in love. Amazing arrive, amzing products!!!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago They had a large variety of everything. Very helpful and polite employees. Very satisified and highly recommend this place to others!
5.0
3 years ago Great customer service! Very pleasant, helpful, beautiful furniture, and great prices.
5.0
3 years ago Very friendly and helpful ......will go again
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago This customer did not leave a comment.
3 years ago Purchased a sectional today, but experienced VERY bad customer service by more than one person. Because of this I will never go back.
4.0
3 years ago Great experience with the salesman, he let us take our time and even held the sale price for us. We plan to return for other items!
5.0
3 years ago We are expecting our third baby so that meant we had to put our girls in the same room. We decided to get bunk beds even though our girls are 3 and 4. Longstreet delivered our beds and put them together. My girls were so excited to come home to their new beds. Tyler did a great job with helping us make our selection. Everyone that we came in contact with was friendly.
3 years ago
5.0
3 years ago They have wonderful customer service and are willing to help with any questions you have. No pressure and great products.
5.0
3 years ago We shopped around and visited Longstreet on a very busy Saturday. That being said we were still given excellent service and a great deal for two recliners. I have purchased from them in the past and enjoyed my furniture. The new store is very warm and inviting it is a must to go out and take a look at what they have to offer. I plan to go back and purchase some new end tables very soon.
5.0
3 years ago We have made many purchases, flooring & furniture even a big unicorn!!
5.0
3 years ago They are wonderful and friendly. No pressure. There selection is amazing and if they don't have it they will find it for you. Great business to deal with.
3.0
3 years ago First time visiting the brand new store today!! The store is awesome however, the saleman was driving my husband and I crazy!! He kept following us around and didn't give us a chance to really look without getting highly annoyed. So we left your store drove to Kelly's Furniture in Pittsford where the sales lady answered our questions with professionalism and let us look and we ended up with a beauitful table that I can't wait to have delivered. They are also setting it up for us and everything, couldn't be happier with our choice. So longstreet if u want more satisfied customers let them look freely in your beauitful store!
3 years ago We are sorry to hear that Kellie. We certainly try to help our customers find the best furniture for their needs. We hope you have a blessed day.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Hi my name is Walter VanArman, I got a Armoire from Longstreet Furniture . when it was delivered the doors where messed up Due to delivery. I contacted Longstreet and the guys brought another one out. unassembled and had to use my tools to put it together,since they did not bring any tools. they stripped the screws, never told him as the drawers from the other Armoire could have been used. So the next day I loaded the drawers up, went to the store . they where just opening. this man proceeded to tell me that he would like to punch me. and swore at me over and over, this was all done in front of his workers, who DID NOTHING to help. I guess that it made Wade feel like a real big man. standing there and yelling at me like that, in front of your employes . I was embarrassed. and I did not have to bring these drawers back . I will let everyone I know just how great you are at dealing with the elderly. Like · Comment · about 3 weeks ago · 3 Reviews · Like · Reply · July 15 at 2:44pm Longstreet Living Looking into this, the incident in question happened over four months ago and we are truely sorry for any misunderstanding . Being a reputable business for over 46 years, we did try to resolve the issue, as we do with any problem that may arrise. Again, we are sorry for any misunderstanding. Like · July 16 at 12:12pm Long Street_ If you are sorry then why hasn't and apology been made to me, what misunderstanding ? I was the first one at the door. it said open, it was raining. and the door was locked . and I stood in the rain. it was not until I sat the doors down and went into his truck that he unlocked the door and grabbed the drawers. Wade started in on my me as soon as I walked in.. degrading ...I've have gotten all my furniture from you people over the years, I dealt with Kevin when purchased this. This man should not be in a buisness where he deals with people, I have spent tons of money in this store over the years.
4 years ago I would like answers to this also
4.0
4 years ago They have everything, and if they don't, they can get it for you at great prices!
5.0
4 years ago Awesome service & great people here. I buy everything here.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Love this store! I will always try to buy local when I can!
1.0
4 years ago Hi my name is Walter VanArman, I got a Armoire from longstreet Furniture . when it was delivered the doors where messed up Due to delivery. I contacted Longstreet and the guys brought another one out. unassembled and had to use my tools to put it together,since they did not bring any tools. they stripped the screws, never told him as the drawers from the other Armoire could have been used. So the next day I loaded the drawers up, went to the store . they where just opening. this man proceeded to tell me that he would like to punch me. and swore at me over and over, this was all done in front of his workers, who DID NOTHING to help. I guess that it made Wade feel like a real big man. standing there and yelling at me like that, in front of your employes . I was embarrassed. and I did not have to bring these drawers back . I will let everyone I know just how great you are at dealing with the elderly. Like · Comment · about 3 weeks ago · 3 Reviews · Like · Reply · July 15 at 2:44pm Longstreet Living Looking into this, the incident in question happened over four months ago and we are truely sorry for any misunderstanding . Being a reputable business for over 46 years, we did try to resolve the issue, as we do with any problem that may arrise. Again, we are sorry for any misunderstanding. Like · July 16 at 12:12pm Long Street_ If you are sorry then why hasn't and apology been made to me, what misunderstanding ? I was the first one at the door. it said open, it was raining. and the door was locked . and I stood in the rain. it was not until I sat the doors down and went into his truck that he unlocked the door and grabbed the drawers. Wade started in on my me as soon as I walked in.. degrading ...I've have gotten all my furniture from you people over the years, I dealt with Kevin when purchased this. This man should not be in a business where he deals with people, I have spent tons of money in this store over the years.
1.0
4 years ago This customer did not leave a comment.
4 years ago this was coldwater
4 years ago Looking into this, the incident in question happened over four months ago and we are truely sorry for any misunderstanding or embarrassment your father felt. Being a reputable business for over 46 years, we did try to resolve the issue, as we do with any problem that may arrise. Again, we are sorry for any misunderstanding.
4 years ago If you are sorry then why hasn't and apology been made, to my Dad? and you knew this happen?? what misunderstanding ?he was the first one at the door. it said open, it was raining. and the door was locked . and he stood in the rain. it was not until he sat the doors down and went into his truck that he unlocked the door and grabbed the drawers. He started in on my Dad as soon as he walked in.. degraded my father... he has gotten all his furniture from you people over the years, My father has never even been contacted. he dealt with Kevin when he purchased this. This may have happen four months ago, but he just told all of us, because he was embarrassed. you can not even imagine the anger we feel, that is our father. he is a older man. not someone that deserves to be talked to like that. and from the owner no less..if this man is nasty that early to a elderly gentleman , what is he like to younger people. I would certainly like to here how this was tried to get resolve??? I just spoke to my Dad and he said noone has contacted him to hear what happen. then to have that Jerk ask him as he turned around to leave I BET YOU EXPECT ME TO GIVE YOU F--KING GAS MONEY!!!!!!!!!!! he belittled him enough. he owes my Dad and apology . some one needs to call him and acknowledge what was said and done to him... my Dad is a MAN not a kid... he has earned his way in this life.. he does not need what was done to him.....
4 years ago please if you have to go to that store. do not deal with Wade...
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago The best place to shop for flooring, furniture and cute decor! First and only place we go when we need flooring and furniture!
1.0
4 years ago I am so disappointed in my mattress purchase and the handling of a warranty issue that I will NEVER buy anything more from this store. I sent back my mattress that was supposed to be reworked or replaced by the manufacturer. They had it for 6 days and when they brought "MY" mattress back it was not even the correct size for my bed. The store said they were "Just going to give me a new one and they would work it out with the manufacturer". So... they did bring me a new one but I originally purchased a pillow top mattress and that is not what the store provided! Its maddening trying to deal with these people so I will take my money elsewhere for any future purchases!!!!
4 years ago We have been pondering your situation and trying to come up with a solution to make you happy. When we delivered the wrong mattress, that was strictly human error. We turned right around and brought you a brand new mattress, not your repaired one. Your mattress warranty only covered repairs not replacement. The mattress you have right now is the correct one. Your old mattress is in our warehouse right now, confirming what you have now is the same model we delivered to you. We are planning on donating your repaired mattress, so our store is the one that is out the cost of your mattress. We are sorry you are so disappointed, but we do not know what else we could have done to make you happy.
4 years ago we are in the process of doing a complaint threw better business. the coldwater store have many complaints. I wish that they where all reported,
4 years ago I will report my incident to BBB
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Large selection of choices. Found what I was looking for and had a good buying experience. Will shop again!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Thanks for all your help with our bathroom remodel, you guys are the best and I will recommend you to everyone!!!
5.0
5 years ago I always have a positive experience when I shop at Longstreet Furniture and Floors. I am always greeted when I enter. I like to browse on my own until I find something that interests me. All I have to do is look around and a member of the staff is ready to answer questions or show me other choices. Compared to "big Box" Furniture places, this is the way I like to shop!
5.0
5 years ago we went to Longstreet Furniture in Sturgis, get customer service, lady lead us to what we wanted answered all our questions. Deliver service men were great, put up our beds and took away the wrappers and boxes. Everyone was great, have been customer before and will be again. THANK YOU ALL
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago Went in today no other customers in the store and was ask what we were looking for. When I said we were just starting to look but were interested in sectional pieces about 4 foot with right and left side, if they could be bought by the piece or a chair and a half. We wanted it for a small window seating. He said yes some could be bought by the piece and then just walked away. Didn't say these are what I have in what you are looking for or even try. He walked into the back came back out and went and sat down. Terrible customer service and NO help the girl working there looked at us we said Hi and she walked of not even asking to help. Not sure I will go back or send some one in.
5 years ago I am so sorry that you left our store feeling this way. I spoke with the two running the store while you were in.
5 years ago When I said what we were interested in I thought he would at the very least show us where some were in the store but to be told well look around and he walked off and then the girl in the other room not to even ask if she could help when we walked in was just showing that what would probably been a $600 - $800 sale wasn't needed by the store.
5 years ago They did have a couple of customers at that time. He was looking for a alternative suggestion for you. Since what you are wanting to do with a sectional would not be the best. One of the ends will always be unfinished. I am seeing he didn't communicate his intentions with you very well. For that we are sorry. We are only human and do the best we can. I guess communication is everything especially in this situation.
5 years ago There was no one else in the store at the time and he then answered his cell phone. When he got off of it he went in the back and then went and sat down at the desk. He made no offer of help and ends can be added to sectionals from several places on line I have been doing my research before coming in. He did not try to show us one thing in the store.
5 years ago We tried to shop local but now know to go out of town because of the service here.
5 years ago Just for the record the sectional in the front corner by the window that we liked would have worked. Finished down to the bottom where they bolt together which would have been up against the wall and then if we decided to use it in another room they could have been bolted together to make a couch. We really liked them and wanted to know more but since no one would walk back over we decided why wait. We did know what we wanted and what would work in our space.
4 years ago I won't go back I've been there before they burnt and then when in town never again.
4 years ago we are in the process of doing a complaint threw better business. the coldwater store have many complaints. I wish that they where all reported,
4 years ago this is too all the people who contacted me on things that you have experienced with Coldwater longstreet please contact me we are dealing with the BBB would like to get all the personal complaints together
5.0
5 years ago Ultimate best customer service I've eve had when looking for furniture. Very pleasant and helpful. Will definitely go back in the future.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
2.0
6 years ago Terrible for customer service. It is obvious they don't care about their customers. They don't like to assist you with any problems you may encounter. The delivery crew was disgusting and rude.
5.0
6 years ago These guys are great. Will work with you on any price. Their showrooms go on and on and on......