CHOICE FLOOR CENTER, INC

4.7
|
30 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.7
|
30 Reviews

Reviews


4.0
last month Excellent Service. "We had carpet, vinyl flooring and a backsplash installed. There were some initial problems with the vinyl flooring and the carpet installation in the bedroom closet, but all issues were resolved to our satisfaction. To me, a company in measured based on what goes wrong, not what goes right. Choice made it right for us and I would use them again for future flooring needs."
last month "
Thank you so much.
We are glad you are happy.
Thank you for your patience while we worked out the material issues.
"
5.0
3 months ago Great service Purchased a new area rug....came quickly and no problems
5.0
4 months ago The relationship has been excellent "They just completed a job for me, excellent service!"
5.0
4 months ago Awesome look! "Loving the floors, installation was a day longer but we'll worth it. Glad we chose Choice Flooring. They were cheaper than next day floors,lumber liquidators and home depot. There was minor damage in the basement due to the banging but nothing to really complain about. The pricing was so good that I'll just fix it myself lol."
4 months ago "
I'm glad you are happy with your flooring but sorry to hear about your wall!
Give us a call tomorrow and we are happy to follow-up with you about your wall damage
"
5.0
4 months ago Very Satisified "We live in Dunkirk and used Choice for a floor installation in Aug 2016 and couldn't have been more pleased from end-to-end. The initial interaction at their showroom was professional, no pressure, and met with people who not only understood the products but also cared about how the products would look in the home based on style, use, and etc. Our sales person came to the house, measured, evaluated and provided what I believe to be very good advice in the end (and saved money). We went with a Shaw Anderson Hickory floor that looks stunningly good. The installers were first rate, fast, courteous, and careful. I learned the installers had been with Choice for nearly 20 years and the loyalty showed up in their work. I'm a perfectionist and couldn't be more pleased with how well the job turned out (including door jam cuts and transitions). The communication from end-to-end was perfect including the follow-up to ensure we were satisfied with the product and installation. I have no reservations recommending Choice to anyone needing flooring."
4.0
7 months ago Happy With Finished Product "I am happy with the finished product. There was a small hiccup, which was handled immediately and efficiently. I would recommend them to others."
7 months ago "
I am glad we were able to handle the issues.
Thank you for choosing Choice Floor Center
"
3.0
7 months ago Carpet install "I was very happy with the ordering and logistics process of getting the carpeting installed. However, while the rooms were small the installers made light of the marks they made on my newly painted walls - like they were there before . they were not , the room was empty, the walls painted and it was just them. I had to go behind them and wipe down some of the walls and touch up. Also they broke the sliding door slides and did not comment or replace ( you would think they would carry them)"
7 months ago "
I apologize for the inconvenience this has caused you.
Your salesperson will be contacting you today to address any problems that still remain.
We can certainly repair the damaged door slides.

I will be discussing your job with my installers to emphasize the need to take more care in the future.

Your feedback is greatly appreciated.
"
5.0
8 months ago Backsplash Completed back splash great work very happy with price and product
3.0
9 months ago "Great carpet, Inexperienced Salesman & measurer" "Great carpet, showroom and Installers however, not enough carpet was originally ordered so the installers had to comeback to finish. Unprofessional salesman in that he didn't respond to my questions. Inexperienced measurer, if that's who orders the amount of carpet."
9 months ago "
I apologize for your frustration.
I have talked to all the people involved here at Choice Floor Center and agree that we could have done a better job on your job in many ways.
Your salesperson should have done a better job of keeping in touch with you, and for that we apologize.
My measure person could have done a better job communicating the layout of the job with my installers.
I hope that you are happy with your new carpet.

Dave Shepherd
Choice Floor Center
"
5.0
10 months ago Quality Service at a Fair Price "Great indoor tile selection, fair price, will work with you to accommodate your schedule. Tile installation great. Albeit the individual doing the transition work between the rooms didn't have all the necessarye equipment to finish the job the same day."
5.0
10 months ago """Awesome floors, great people""" "Very, very happy with Choice Floors. I had purchased a bound piece of carpet a few years back and when my basement flooded and I needed to match the wood floors, these guys went the extra mile to assure not only a match, but an exact match - took a little research too. These guys are way better than Home Depot or Lowe's and they are not astronomically priced like some floor centers in Southern MD. Plus - These guys know what they are doing. Not only are the folks knowledgeable, they work hard and are friendly. I was really pleased with customer service from Daniel greeting at the door, through to the senior assessors and Max and his install crews who go the extra mile. I would say in three words, the group is competent, friendly and accommodating."
5.0
10 months ago Excellent service and installation "We had purchased carpet from one of the installers that advertises nationally on TV. Inferior products and service. We thought we would save some money and regretted the decision. Spent a little more at Choice Floor but it was worth every penny, great customer service, great installation and the carpet is wonderful... very happy!"
5.0
11 months ago Great Customer Service! I used them to measure and install my blinds! Their customer service was amazing! They were out the next day to measure my windows! The representative kept in contact with me and notified me when my blinds came in to set up installation! The man who came out the install was very friendly! Would totally recommend to friends!
5.0
11 months ago Custom carpet to match runner We needed a custom section of carpet made to complement the stair runner selected for our new house. Custom carpet was a perfect match and the price was reasonable.
5.0
12 months ago Small job done well This was a small powder room flooring job in our rental. The price was fair and the job was done well and on time. Many thanks to Danny
5.0
last year BATHROOM FLOOR TILE "complete bathroom remodel aprox 2 years ago excellent workmanship so i called them back to install floor tile in 2 other bathrooms, all floors were covered and cleaned when finished work was done quick. i would not hesitate to call them back for future work"
5.0
last year GREAT sERVICE "Let me began by saying thank you to the staff and the installers of my new flooring. The staff where professional and attentive to my request ,the work was exceptional with and completed in a timely manner."
5.0
last year Excellent Company all around. "The Choice Floor service rep. found a floor for me that my contractor said couldn't be found in time for our installation schedule. Choice DID find it and had it on the site 2 days before the contractor was ready for it- the turnaround was shockingly fast! And they got it for a great price too. The delivery person was on time, as arranged, and he was efficient, friendly, very professional. This experience was top notch all around. I highly recommend this company and we plan to call them again for the next phase of our project."
5.0
last year Great Everything! "Started with great floor selection, great price and ended with Great install! Could not be Happier!"
5.0
last year Professional all the way!! Working with Choice was a pleasure and stress free. Professionals and timely with the estimate process. Carpet installed meeting my timeframe. Polite and knowing their jobs well - every step of the way was a positive experience. Never go anywhere else ! Five stairs - the tops!!
last year "
Wow! Thanks for the feedback! Let us know whenever we can help you again!
"
5.0
last year Exceptional customer service "I went into the store and asked to pick out some samples. When I returned them with my husband, Danny was very helpful and efficient at setting up an appointment to have the room(s) measured and to get us a quote for the job."
last year "
Thank you for the feedback.
I will let Danny know you are happy with him.
"
4.0
last year Nicely Done! "Choice Floor came in just this past Monday (7/27/2015) to replace worn/stained carpet in our family room. They arrived as planned (between 8 and 9), got right to work, cleaned up nicely, and were out of here before noon. My only request would be to work with an installer who speaks fluent English. That would make asking questions and making decisions so much easier! All in all though, Choice Floor did a great job and love our new carpet!"
5.0
last year Excellent Customer Service! "This is the second time I have used Choice and would highly recommend them. I moved to a condo and needed to replace all my carpets . They installed beautiful Mahogany engineered wood floors in my foyer, halls, dining room and living room and new carpets in my three bedrooms. They did such a professional job that you would never know that the hardwood was not installed at construction. After a mishap with the condo sprinkler system this winter, we had water damage to the floors, they were able to replace what was damaged with the same product (after 3 years) and again there is no evidence of water damage. They were very flexible with their scheduling, on time, and even finished the job one day ahead of schedule! I am picky to a fault and worried about the process of the patching of the damaged wood. David, and Dan were most helpful in assuring me that the job would be done correctly and Jack is a master craftsman at installing and repairing wood floors. Anne was great in communications. Thanks for a great Job!"
5.0
last year We had some of our hardwood floor replaced due to cat-urine damage. They did a superb job of matching our floor. You can't even tell where it was repaired. I would add that the job was done very quickly from the time we called, they showed up when agreed upon, and the price was right. Fourteen months after the work was done, it's still firmly in there and looks great.
5.0
last year Choice flooring was the second carpet store we visited in Calvert County. They managed to help us choose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!
5.0
last year Overall excellent service "We recently had hardwood floors installed in nearly 1500 sq feet of our home. Choice was great, from the salesperson (Dan) to the install team, everyone was professional, prompt, and easy to work with. Dan's no-pressure sales approach made picking out our floor a lot of fun, and the install team did a beautiful job. We left them alone in our home for three days while we were at work, they moved furniture and replaced it all with no damage, and cleaned up the entire site when they were done. We will absolutely use Choice again, and would definitely recommend them."
last year "
Thank you so much for the feedback!
I will be sure to let Dan know.
"
5.0
2 years ago "Good service, good experience!" Just had carpet installed on our 2nd floor. We choose the Shaw Tuftex in Ash Gray and so far we are very satisfied with the installation and the look and feel of the carpet.
2 years ago "
Thank you for the feedback.
I am glad you like your Tuftex carpet.
"
5.0
2 years ago Pleased with the excellent service "We have known about Chioce Flooring since their arrival in the county. When it was time to have new carpeting, we decided to see what they had to offer. Dean greeted us upon arrival and has given us exceptional service from start to finish. We were able to select a lovely carpet for a good price, were quickly measured, & had the carpet installed in a very short time period which was our desire as we were moving furniture into an empty Master bedroom the following weekend. Thank you, Dean, for helping so much to make this work for us!"
2 years ago "
Thank you for the feedback!
I will let Dean know that he was so helpful.
"
4.0
2 years ago Speedy response to my concerns Choice Floor Center has a nice showroom and sales reps. Carpet installer had a few problems but Choice was sensitive to my concerns and corrected the issues professionally and quickly.
4.0
3 years ago nice job on kitchen back splash some issues quickly resolved , nice job

Store Information

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SHAW FLOORING GALLERY
1995 E Chaneyville Rd
Owings, MD 20736-4317

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient

Features

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