CHOICE FLOOR CENTER, INC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Choice Floor Center, Inc.
10808 Town Center Blvd, Dunkirk, MD 20754-2708
410-535-3737
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
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Howard H.
5 years ago
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Virginia K.
5 years ago
Still need a couple of things done. Runner for steps and molding.
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Tere L.
5 years ago
The workers arrived on time and did a good job and cleaned up afterwards. I liked that the quarter-round they used matched the wood grain of the laminate flooring.
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Randy L.
5 years ago
Every step of the process went good. Couldn't be happier with the results!!!
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Breanna R.
5 years ago
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Beverly V.
5 years ago
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Anonymous
5 years ago
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Anonymous
5 years ago
They were wonderful and went above & beyond for us. There was a manufacturer defect in our carpet & they went out of their way to make it right. Would highly recommend.
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Gretchen J.
5 years ago
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Stacey R.
5 years ago
Salesman was extremely helpful.
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Bill B.
5 years ago
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Lauren S.
5 years ago
We have an amazing experience with getting new floors and are so thankful we found you! Bob was fantastic. He listened to what we were hoping for and helped us find that and more. We are recommending you to all our family and friends!
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Mike B.
5 years ago
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Bob F.
5 years ago
Dan, Jim, Ken, and Anne are all wonderful to work with. Pleasant people and a job done right the first time (at a reasonable price) are why we have done so much business with Choice over the years.
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Judy P.
5 years ago
Really enjoy working with Bob. Very friendly and patient. Would recommend your company to friends and family
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Greta C.
5 years ago
Daniel was amazing to work with and very helpful!
dshepherd@choicefloorcenter.com
5 years ago
Thank you so much for the feedback. We'll be sure to let him know.
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Jackie C.
5 years ago
Highly recommend!! Dan & Bob were awesome to work with. They gave me lots of options, weren't "pushy" in any way....so helpful!! Will be back again...thanks again for great customer service!!!
dshepherd@choicefloorcenter.com
5 years ago
We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
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Ron M.
6 years ago
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Valery L.
6 years ago
Very courteous staff and installation was as expected.
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Amy W.
6 years ago
We love our wood floors - thanks for being so easy to work with!
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Lisa H.
6 years ago
We would like to recognize Kayla Ellenwood who was not only the most helpful sales person we've ever encountered, but she was also the most knowledgeable, and not to mention, most pleasant. She made our trip to Choice Floors one we will never regret. In addition, we are just all around pleased with the service as well as our product. We do plan to return to Choice Floors in the future.
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Sharon N.
6 years ago
Installers were very nice......
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Anna G.
6 years ago
Love the product I chose for the 3 bathrooms & install was excellent! I’ll see you back to stretch carpet in the spring!
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Joe K.
6 years ago
Very please with the quality of service and especially product selection.
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David B.
6 years ago
The selection of tile is outstanding. The staff are friendly and knowledgeable. When a few pieces came in chipped, they notified us and replaced the chipped pieces quickly. When we needed a few extra pieces, they expedited the order so our contractor wouldn't face a long delay. Outstanding service!
dshepherd@choicefloorcenter.com
6 years ago
Thank you for the feedback!
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Jennifer D.
6 years ago
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Danny F.
6 years ago
Excellent company to work with. They do great work with amazing results.
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Gary H.
6 years ago
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Faith M.
6 years ago
Choice has helped make our house into a beautiful home - from their knowledgeable sales team to their professional installers - they have made each decision - from our kitchen back-splash to our hardwood floors - a process that is seamless. We couldn't be happier with Choice Floor Center!
dshepherd@choicefloorcenter.com
6 years ago
Thank you for the feedback. We always love seeing you!
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Gary R.
6 years ago
Our salesman , Jim , has been great , the tile work has also been exelent , look forward to the next one
dshepherd@choicefloorcenter.com
6 years ago
We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
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Sean G.
6 years ago
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Dale M.
6 years ago
From the first visit to the work being completed, great work and attention to detail -- great customer service, including the craftsmen doing the install. Thank you, Dale & Faith
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Mary S.
6 years ago
Daniel was very helpful and curtius
dshepherd@choicefloorcenter.com
6 years ago
I will be sure to let Daniel know!
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Keith L.
6 years ago
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Wilson P.
6 years ago
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Troy W.
6 years ago
Everytime we have been in there we have had the best customer service. Due to such the great experience the first time we have continued to go back. We have always dealt with Daniel Cooper-Bey and as long as he works there you will have our business.
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Eric N.
6 years ago
The men who came to do the work were fast and professional. The product itself, which we were told is rated for bathrooms, ie: water proof, is hardly that. It’s not been a year and We already have spots where water from the dog bowl has gotten on the floor and now buckled the floor. We spent BIG money on our floors which were Balterio. Not happy with the product at all. Had I known it wasn’t truly water proof, I would have never bought it. But when we spoke to the saleman and explained our needs, due to dog dishes and such, we were advised to try the Balterio rather then the Vinyl, which is what we came in to buy originally. Not happy with this product at all.
dshepherd@choicefloorcenter.com
6 years ago
This feedback is extremely helpful to us. We are always trying to help the customer find products which meet their needs. Please contact us and we can look at your job and see how we can fix the issues you are having.
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Jose F.
6 years ago
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Maurice H.
6 years ago
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Margaret D.
6 years ago
Great product. Great, helpful service. Beautiful store. When I had installation in the past the work was excellent. Workers were efficient. All good.
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Jen B.
6 years ago
installation was quick, reasonable and holding up well over six months later
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Kelli J.
6 years ago
All of the people with who I had contact were very friendly and the selection was excellent. Although the installers were nice, the pattern of the glass is not random and I can really tell where each sheet of cut glass starts and ends on the backsplash. The color and glass are beautiful, but I am not happy with the pattern, which is a shame as it was expensive.
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Ed R.
6 years ago
Great customer service with lighting fast shipping.
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Bridgett G.
6 years ago
Daniel was truly professional and extremely helpful. Very nice and attentive.
dshepherd@choicefloorcenter.com
6 years ago
Thank you for your review. We take pride in our staff and value our customers!!!!
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Lauren M.
6 years ago
We are very pleased with the sales reps, Dave shepherd and the guys doing the work. They did such a great job and were dedicated to making us happy customers.
dshepherd@choicefloorcenter.com
6 years ago
We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
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Tim M.
7 years ago
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Larry S.
7 years ago
I was very pleased with the installation of my new wood floors and carpet
4.0
Team S.
7 years ago
Excellent Service.
"We had carpet, vinyl flooring and a backsplash installed. There were some initial problems with the vinyl flooring and the carpet installation in the bedroom closet, but all issues were resolved to our satisfaction. To me, a company in measured based on what goes wrong, not what goes right. Choice made it right for us and I would use them again for future flooring needs."
Anonymous
7 years ago
" Thank you so much.We are glad you are happy.Thank you for your patience while we worked out the material issues. "
5.0
Barney
8 years ago
Great service
Purchased a new area rug....came quickly and no problems
5.0
Tom D.
8 years ago
The relationship has been excellent
"They just completed a job for me, excellent service!"
5.0
Sean F.
8 years ago
Awesome look!
"Loving the floors, installation was a day longer but we'll worth it. Glad we chose Choice Flooring. They were cheaper than next day floors,lumber liquidators and home depot. There was minor damage in the basement due to the banging but nothing to really complain about. The pricing was so good that I'll just fix it myself lol."
Anonymous
8 years ago
" I'm glad you are happy with your flooring but sorry to hear about your wall!Give us a call tomorrow and we are happy to follow-up with you about your wall damage "
5.0
FlyFisher
8 years ago
Very Satisified
"We live in Dunkirk and used Choice for a floor installation in Aug 2016 and couldn't have been more pleased from end-to-end. The initial interaction at their showroom was professional, no pressure, and met with people who not only understood the products but also cared about how the products would look in the home based on style, use, and etc. Our sales person came to the house, measured, evaluated and provided what I believe to be very good advice in the end (and saved money). We went with a Shaw Anderson Hickory floor that looks stunningly good. The installers were first rate, fast, courteous, and careful. I learned the installers had been with Choice for nearly 20 years and the loyalty showed up in their work. I'm a perfectionist and couldn't be more pleased with how well the job turned out (including door jam cuts and transitions). The communication from end-to-end was perfect including the follow-up to ensure we were satisfied with the product and installation. I have no reservations recommending Choice to anyone needing flooring."
4.0
flojoe
8 years ago
Happy With Finished Product
"I am happy with the finished product. There was a small hiccup, which was handled immediately and efficiently. I would recommend them to others."
Anonymous
8 years ago
" I am glad we were able to handle the issues.Thank you for choosing Choice Floor Center "
3.0
Bernadette
8 years ago
Carpet install
"I was very happy with the ordering and logistics process of getting the carpeting installed. However, while the rooms were small the installers made light of the marks they made on my newly painted walls - like they were there before . they were not , the room was empty, the walls painted and it was just them. I had to go behind them and wipe down some of the walls and touch up. Also they broke the sliding door slides and did not comment or replace ( you would think they would carry them)"
Anonymous
8 years ago
" I apologize for the inconvenience this has caused you.Your salesperson will be contacting you today to address any problems that still remain.We can certainly repair the damaged door slides.I will be discussing your job with my installers to emphasize the need to take more care in the future.Your feedback is greatly appreciated. "
5.0
Tom273
8 years ago
Backsplash
Completed back splash great work very happy with price and product
3.0
Who c.
8 years ago
"Great carpet, Inexperienced Salesman & measurer"
"Great carpet, showroom and Installers however, not enough carpet was originally ordered so the installers had to comeback to finish. Unprofessional salesman in that he didn't respond to my questions. Inexperienced measurer, if that's who orders the amount of carpet."
Anonymous
8 years ago
" I apologize for your frustration.I have talked to all the people involved here at Choice Floor Center and agree that we could have done a better job on your job in many ways.Your salesperson should have done a better job of keeping in touch with you, and for that we apologize.My measure person could have done a better job communicating the layout of the job with my installers.I hope that you are happy with your new carpet.Dave ShepherdChoice Floor Center "
5.0
Joe K.
8 years ago
Quality Service at a Fair Price
"Great indoor tile selection, fair price, will work with you to accommodate your schedule. Tile installation great. Albeit the individual doing the transition work between the rooms didn't have all the necessarye equipment to finish the job the same day."
5.0
Gordo92
8 years ago
"""Awesome floors, great people"""
"Very, very happy with Choice Floors. I had purchased a bound piece of carpet a few years back and when my basement flooded and I needed to match the wood floors, these guys went the extra mile to assure not only a match, but an exact match - took a little research too. These guys are way better than Home Depot or Lowe's and they are not astronomically priced like some floor centers in Southern MD. Plus - These guys know what they are doing. Not only are the folks knowledgeable, they work hard and are friendly. I was really pleased with customer service from Daniel greeting at the door, through to the senior assessors and Max and his install crews who go the extra mile. I would say in three words, the group is competent, friendly and accommodating."
5.0
TripleDad
8 years ago
Excellent service and installation
"We had purchased carpet from one of the installers that advertises nationally on TV. Inferior products and service. We thought we would save some money and regretted the decision. Spent a little more at Choice Floor but it was worth every penny, great customer service, great installation and the carpet is wonderful... very happy!"
5.0
Vicky84
8 years ago
Great Customer Service!
I used them to measure and install my blinds! Their customer service was amazing! They were out the next day to measure my windows! The representative kept in contact with me and notified me when my blinds came in to set up installation! The man who came out the install was very friendly! Would totally recommend to friends!
5.0
drawroht
8 years ago
Custom carpet to match runner
We needed a custom section of carpet made to complement the stair runner selected for our new house. Custom carpet was a perfect match and the price was reasonable.
5.0
Stratford
8 years ago
Small job done well
This was a small powder room flooring job in our rental. The price was fair and the job was done well and on time. Many thanks to Danny
5.0
bevel
8 years ago
BATHROOM FLOOR TILE
"complete bathroom remodel aprox 2 years ago excellent workmanship so i called them back to install floor tile in 2 other bathrooms, all floors were covered and cleaned when finished work was done quick. i would not hesitate to call them back for future work"
5.0
Dave 4.
8 years ago
GREAT sERVICE
"Let me began by saying thank you to the staff and the installers of my new flooring. The staff where professional and attentive to my request ,the work was exceptional with and completed in a timely manner."
5.0
ksames
9 years ago
Excellent Company all around.
"The Choice Floor service rep. found a floor for me that my contractor said couldn't be found in time for our installation schedule. Choice DID find it and had it on the site 2 days before the contractor was ready for it- the turnaround was shockingly fast! And they got it for a great price too. The delivery person was on time, as arranged, and he was efficient, friendly, very professional. This experience was top notch all around. I highly recommend this company and we plan to call them again for the next phase of our project."
5.0
All S.
9 years ago
Great Everything!
"Started with great floor selection, great price and ended with Great install! Could not be Happier!"
5.0
Lu l.
9 years ago
Professional all the way!!
Working with Choice was a pleasure and stress free. Professionals and timely with the estimate process. Carpet installed meeting my timeframe. Polite and knowing their jobs well - every step of the way was a positive experience. Never go anywhere else ! Five stairs - the tops!!
Anonymous
9 years ago
" Wow! Thanks for the feedback! Let us know whenever we can help you again! "
5.0
TraceyW
9 years ago
Exceptional customer service
"I went into the store and asked to pick out some samples. When I returned them with my husband, Danny was very helpful and efficient at setting up an appointment to have the room(s) measured and to get us a quote for the job."
Anonymous
9 years ago
" Thank you for the feedback.I will let Danny know you are happy with him. "
4.0
elkar54
9 years ago
Nicely Done!
"Choice Floor came in just this past Monday (7/27/2015) to replace worn/stained carpet in our family room. They arrived as planned (between 8 and 9), got right to work, cleaned up nicely, and were out of here before noon. My only request would be to work with an installer who speaks fluent English. That would make asking questions and making decisions so much easier! All in all though, Choice Floor did a great job and love our new carpet!"
5.0
Jacky
9 years ago
Excellent Customer Service!
"This is the second time I have used Choice and would highly recommend them. I moved to a condo and needed to replace all my carpets . They installed beautiful Mahogany engineered wood floors in my foyer, halls, dining room and living room and new carpets in my three bedrooms. They did such a professional job that you would never know that the hardwood was not installed at construction. After a mishap with the condo sprinkler system this winter, we had water damage to the floors, they were able to replace what was damaged with the same product (after 3 years) and again there is no evidence of water damage. They were very flexible with their scheduling, on time, and even finished the job one day ahead of schedule! I am picky to a fault and worried about the process of the patching of the damaged wood. David, and Dan were most helpful in assuring me that the job would be done correctly and Jack is a master craftsman at installing and repairing wood floors. Anne was great in communications. Thanks for a great Job!"
5.0
sarahsimmons
9 years ago
Overall excellent service
"We recently had hardwood floors installed in nearly 1500 sq feet of our home. Choice was great, from the salesperson (Dan) to the install team, everyone was professional, prompt, and easy to work with. Dan's no-pressure sales approach made picking out our floor a lot of fun, and the install team did a beautiful job. We left them alone in our home for three days while we were at work, they moved furniture and replaced it all with no damage, and cleaned up the entire site when they were done. We will absolutely use Choice again, and would definitely recommend them."
Anonymous
9 years ago
" Thank you so much for the feedback!I will be sure to let Dan know. "
5.0
DAS927
9 years ago
"Good service, good experience!"
Just had carpet installed on our 2nd floor. We choose the Shaw Tuftex in Ash Gray and so far we are very satisfied with the installation and the look and feel of the carpet.
Anonymous
9 years ago
" Thank you for the feedback.I am glad you like your Tuftex carpet. "
5.0
Ozzie
9 years ago
Pleased with the excellent service
"We have known about Chioce Flooring since their arrival in the county. When it was time to have new carpeting, we decided to see what they had to offer. Dean greeted us upon arrival and has given us exceptional service from start to finish. We were able to select a lovely carpet for a good price, were quickly measured, & had the carpet installed in a very short time period which was our desire as we were moving furniture into an empty Master bedroom the following weekend. Thank you, Dean, for helping so much to make this work for us!"
Anonymous
9 years ago
" Thank you for the feedback!I will let Dean know that he was so helpful. "
4.0
Willis
9 years ago
Speedy response to my concerns
Choice Floor Center has a nice showroom and sales reps. Carpet installer had a few problems but Choice was sensitive to my concerns and corrected the issues professionally and quickly.