MILL DIRECT ALEXANDRIA
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
10 months ago
Timely, efficient, and went out of their way to work with us to make sure we were happy. Customer service speaks volumes and makes me comfortable coming back for the next project. We worked with Mike Mason. He's your guy.
12 months ago
Love my new floors from Mill Direct! I had Brazilian TigerWood installed on the first floor of my townhouse and they came out gorgeous. Mike Wiley did a great job communicating with me and scheduling the install. And the team was very professional.
3 years ago
I really wanted to be able to give this company a 5 star rating, but the installer made mistakes that I cannot overlook. I thought the salesperson, Brian, was terrific and professional. I got a great price on great carpet and upgraded padding. The installer put down the wrong padding. I am told that it was a mistake. I believe that it was, as he went back to the store to find that there was a special order for my upgraded padding. BUT he did try to tell me that it was the correct padding at first. KNOW WHAT YOU ORDER. I contacted the salesperson about an issue I had with the carpet on the stair. He got someone out quickly to fix it. The repair guys fixed it professionally and courteously. I would use them again.
4 years ago
I had my new carpet installed today. My entire experience was positive from my initial call, to the in-home estimate, to browsing options in the store and finally, the installation. Mike helped me select a very nice carpet that was affordable and appropriate for my home. I would recommend anyone shopping around to take the time and visit the store. Great selection, price and service. My new carpet looks wonderful. Installation took about 5 hours. I would use them again.
5 years ago
Mike and assistants have served me extremely well with carpets and flooring for four condos.
5 years ago
Mill Direct sells flooring and carpeting, including a lot of custom order items. I bought an item in stock, and had an excellent experience. Project: Find a bargain price for a high-quality stair runner and area rug. To my surprise, I was directed to a large selection of remnants. Several dozen were big enough for the job. I found one beautiful remnant that was less than 50% of the cost of custom-ordering the very same carpeting. Friendly sales staff helped me ensure that the remnant was big enough. The store sent a very nice staff member to my address to measure the two areas and talk about details such as how much flooring to expose at the edges of the room. Binding, pad, delivery, and installation were extra, but the final price after installing the remnant was still below the raw cost of a custom order of the identical product. Service was prompt and polite, with good communication and just the right questions. Two different sales staffers helped us throughout, and we never had to explain things twice. Everybody at Mill Direct just seems to know his/her job. This is not a fancy store, but that's fine with me. A lot of the remnants are in neutral shades, but I quickly found a color and pattern with character. Staff members give clear explanations about relative quality, wear, etc.