RCA FLOORING SUPPLIES
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5 months ago
I'm very happy with the work just completed yesterday at our property. We just bought our first place together and wanted to replace the carpets which were already in great condition, they just weren't the color we wanted and besides, they were walked on by tenants and tenants before. For our new home we wanted to start fresh. Rca was our first estimate for flooring. Call me crazy but I felt like they would be worth it. I got a ballpark semi estimate from Home Depot but after hearing that RCA's prices were way better, (about half the price) with much better quality, we went with rca. We went to their showroom after receiving our estimate, to see what cheaper options we could find. We wanted a patterned carpet but we wanted comfortable, pet and child proof, and affordable. We found the PetProtect stain master line. We chose a color that was light Greyish to go with our vision of light airy and beachy vision for our home. Deposit paid and two weeks later, our carpet installers arrived. They spent the first day ripping up old carpet (free from RCA, charged by Home Depot per square foot) then laying down the padding. We got the 8 lb pad which felt super squishy in the showroom and we wanted to save $ compared with our original pick of memory foam. They started cutting the carpet later in the day. Then things started to look questionable. It didn't occur to me (self home improvement, water heater leak, home warranty estimates, handyman drama; all this was already frying my brain) that the carpet looked beige. Until my husband saw it. Then he balked. He was horrified and said he would not approve the color being installed. Yes the carpet was already cut but it hasn't been tacked down. RCA's website had a 100% satisfaction mission so I thought we may still be ok - maybe they ordered the wrong carpet, maybe the installers picked up the wrong roll, something! Turns out the showroom dim lighting made the carpet sample appear grey to us, when in actuality it was beige. We held our installers up 4.5 hours on day #2 because we wanted to see if we could switch with a grey carpet in stock (wont be as good a quality and not stain master) but due to our chosen carpet not having a 30-day satisfaction, we would incur a $1500 restocking fee. Plus we would have a lesser quality carpet. Sigh. Rosie at RCA was so patient explaining this to both myself and my husband and never was rude or snippy, while we were being more upset as customers who felt we deserved another carpet, with no penalty, since the sample looked grey to BOTH of us. She remained calm and friendly but straightforward. Well we bite the bullet and said well, it'll hopefully be fine. We didn't want to lose out on $1500 for cheaper less comfortable and unprotected carpet. With a planned arrival time of 9 am on day 2, we caused the holdup and they arrived at 1:45 pm. The installers arrived quickly and went straight to work. It was a group of 3, whom I never noticed took lunch breaks because they worked in shifts and never stopped. They weren't able to finish our wrap-around wedge shaped spiral staircase on day 2, so they even came for day 3! The work was very beautiful! My husband in the end really does like the carpet and we actually noticed that at sunset, our carpet does look grey! Thanks for your patience, RCA!
It is regrettable but my experience with RCA Flooring was quite unprofessional and I will never call this contractor for any job. I called them twice in December 2015 for a hardwood floor repair project. The project may have appeared to be a small one but the truth is that it would have been a high cost project involving putting a subfloor before the repair. I gave all repair information on the phone including my address and I was told that they would "call me to send someone out". It's January 2016 and no one had called me and no one came out to my house for repair! I know that December is a busy time but I would have preferred if they said they were too busy to take my project. I would have called another contractor. It is not acceptable to make a commitment to a customer then just disappear. If they treat (what they thought as) small jobs that way, how can I trust them with a big job?
Great customer service and amazing prices approximately 30-50% less than Home Depot and Loews. !! Will definitely continue coming here and would definitely recommend! Thank you! :)
2 years ago
My one stop shop for all my flooring, moldings, & blinds/ shutters. Best Pricig in Town!
2 years ago
Our contractor said such glowing things about you to replace our entryway and dining room that needed to be replaced due to water damage. We currently have our entire floors upstairs and downstairs with hardwood floors. You ensured our contractor that the unfinished wood would match our present wood and with stain a definite match. WOW! What a LIE! It is soooo from so far our present floors that we hope our guests and relatives won't notice. Our contractor believed in you and your installer who was rude and took my Granddaughter's beach bucket for to his stain and varnish because he was unprepared with supplies and tools. He didn't even ask. What about using my balll point pen for a right angle and a level. How unprofessional and unskilled for present day!! As soon as we have some more money we are taking out this abortion and going to a reputable business. I do not blame my contractor at all because he was trying to get a good price and quality ecause he was trusting you. But one thing is to SCAM and get you to believe that the supplies and installer would be right on. What about right OFF!! Be cautious with them they are too busy to get give you a cheap price and Everything else that goes with it. I live in Manhattan Beach and expect better quality even if I would have had to pay a little more. Ignore this outfit if you have any pride in your house.
2 years ago
thanks guys. our bathroom floor looks amazing even after several months. it puts a smile on my face every time i step into my bathroom because it really looks that great. will be getting more business from you in the near future.
3 years ago
My parents loved RCA. Thank you yelp! RCA gave the fairest quote, over 100 sq ft less than what another highly rated yelp flooring company gave for their estimate. The son (of the owner?) was the person who gave the estimate. My parents bought a place that had half the flooring in hardwood and the other half was carpet. They wanted to rip out the carpet and put in matching flooring. The guy was able to pinpoint the approximate year that the existing hardwood was installed based on hardwood flooring trends. Who knew hardwood floors had trends! After ripping out the carpet, the base flooring underneath wasn't completely even, so the workers meticulously laid down very thin spacers onto the base flooring until the floor was completely even before installing the hardwood on top. This attention to detail was noticed and appreciated. My folks are hard to please and my dad has decades worth of experience in running properties. The fact that they were extremely happy w/ RCA is the biggest compliment any business can receive!
3 years ago
RCA is the best! I had several carpet companies come out to my place to provide quotes and RCA not only beat every other companies' price for the exact same carpet, they installed it in a timely manner and were extremely neat. Next time I need any flooring done, I will only have to make one call to RCA. Thank you guys!!!!
3 years ago
4 years ago
4 years ago
I have been working with RCA for a couple years now and have nothing but great things to say. I am a property manager for over 40 properties all over Los Angeles, and can always count on them for timely replies and quality workmanship. I've hired them for tile, laminate, wood, & carpeted floors; My team and I have always been more than satisfied. I must stress that the reason I keep doing business with them is the professional attention that they provide. It's the small details that the larger manufactures lack, that keep this vendor in my contact book. If service like this continues, I plan on doing business with them in the near and far future.
4 years ago
My wife and I recently purchased a 4 unit in lawndale and were shopping around for new flooring company to work with. RCA came in to be top of our choice. For our project, we had to remodel 2 bath with tile, 1 kitchen with tile, living room with laminated flooring and 2 bedrooms with carpet. Carlos our sale was able to work with our pricing and our schedule. We were also truly impressed by the quality of their work and their professionalism. For example in the middle of our project, we noticed after they had finished installing our laminated floor that a board wasn't cut well, Ramon our installer had their guy reinstalled that whole section so that every single piece of the floor was flawless. Ramon also made sure that our kitchen moulding and living moulding have a perfect transition. We are truly impressed. We also very happy that we can support a family business in our area. We would definately use them again. Thanks Ramon and Carlos and their team!
4 years ago
I always passed by this spot in my city and never gave it much thought until we had some remodeling work that needed to be done around the house. We ended up getting a quote for blinds that was ridiculously cheap. The person who installed our blinds did a great job and was friendly and courteous. I'm definitely going back here whenever we need future work done for the house.
5 years ago
I have used RCA Flooring for over 20 years! They have performed hundreds of jobs for me and i continue to refer them to clients, friends, family etc. They can assist you with your rentals, estates, houses, commercial properties and one stop shopping does it all. Flooring, floor tile, blinds, carpet, wood floors, moldings etc. They are a good loyal family business and I will continue to use them!
5 years ago
RCA was recommended to us by a friend. We were so pleased with them...they are great to work with. Great prices. Can recommend them without hesitation.
5 years ago
After much investigating about the big box stores, I decided to go local. We went in and picked out carpet for all the bedrooms. Then went back a week or so later to pick out laminate flooring for our family room. Quality work, affordable, and great people. It is a family run business. And a great family they are!
6 years ago
This company was suggested when I needed to have carpet installed at an apartment unit. At the time I was out of town and was not able to physically go to the store to make a payment. The store only accepts Credit Cards if you pay an additional 2%, which I thought was ridiculous what's the difference if I am there or not. So I made arrangements for someone to pay in full on my behalf, (before the job was done). I was given a one-hour time window for Friday morning and subsequently conveyed that information to the tenant at the property where the carpet was to be installed. The company did not show up until 3 1/2 hours later, they did not call to say anything. After 2 hours of waiting the tenant called me to complain, when I contacted the store they said the crew had another job before mine. I was appalled at their UNPROFESSIONAL service. They did not even offer to make amends for the inconvenience, just a paltry "sorry". Don't believe they were sorry or else they would have contacted me and said they would be MUCH later than the promised time. Guess that's the service you get when you pay in Full for a service that is not yet performed. This business is NOT ready for dong business, and lacks customer service skills. My advice, take your business elsewhere and save yourself the headache, learn from my experience!!!