FLOORS PLUS INC
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4 months ago
9 months ago
Floors Plus is a fantastic place to buy your flooring! I have bought floor there twice and couldn't be happier! Patty was extremely helpful and made sure that we were taken care of. They actually held my floor at their location for several months due to a hold up on my job site. They were there every step of the way! Thank you for the great customer service!
10 months ago
Horrific customer service. Installation was supposed to take 1 day; ended up being a "3 week" job. Installers delivered carpet with 3 soil spots; carpet not attached to wall in one spot; and workers did not clean up afterwards, leaving carpet debris everywhere including in driveway. (Lied saying they did not have a vacuum cleaner). Insulted our intelligence by wanting to "clean" spots on "new" carpet. Had to make numerous calls to get installers back out. Once told installers were "up in the mountains." Company sent out 3-piece replacement carpet to replace 2-piece original, further delaying job to 3rd week. Meanwhile, furniture strewn all over house. One star is for Shaw Carpet, Floors Plus not recommended.
2 years ago
I'm really pleased with my floor install. The prices are extremely competitive compared to other flooring shops in Modesto. And I did a lot of comparison shopping. Showroom has a great selection. Patt was very knowledgable and helpful in tracking down materials and nailing down a solid quote. Installers Brian & Austin did a fantastic job - fast, courteous, and super professional. Did I mention I love my new floors?!
3 years ago
I love patty! She's helpful and very nice! As soon as I said my name she knew exactly what we ordered over a yr ago. Just ordered two more rooms of carpet and will go back for my bathroom tile!!!
4 years ago
I was referred to Floors Plus by a friend. I purchased laminate wood flooring and carpet earlier this year. They were great from the get-go! I dealt with Patty during my entire process and she was great. Very helpful and easy going. She let me take as many samples as I liked and there was no hurry to get them back. I didn't keep them long because I knew other customers may want them also. She worked with me as far as pricing and worked with my budget. I used Steve from Silva's Flooring who installs for Floors Plus and loved him and his work! He and his crew were professional and timely. A few weeks after install, there was a small issue with my carpet where it meets my bathroom tile, and he took care of it right away. He gave me extra felt pads for furniture sitting on my new laminate and putty for any future nicks. I've referred friends and family to both where they have purchased flooring and used Steve for install and others to Steve for install only. So whatever you need...use one or both! Now it looks like my boyfriend will be using both. Feel free to check around on pricing, but be sure to check Floors Plus...most likely they will be less. I will definitely go back in the future if and when I need to.
5 years ago
Great experience working with Bryan, shopped around for prices on carpet, laminate, and tile. (and believe me I always look for the best prices with high quality) Quality products and matched or beat every other place I received quotes from. Will do business with them again!
6 years ago
This is my 2nd time doing business with Floors plus and once again I am very pleased. The sales staff were very helpful, and I feel I got the best deal for my money. Installation of my new carpet went quickly and looks great. I highly recommend !
6 years ago
Terrible customer service. We called the store 6 times in a week leaving messages and getting the runaround just to find out if they have a floor sample of ours which they initially installed. We finally had to go there from Sonora and talk to them. The woman at the desk ..was' yes dear, no sugar. So unprofessional. Long story short they never apologized for the runaround, wouldn't give us the name of the floor sample! Strange place, strange people. When answering the telephone they were always hurried, rushed and rude. They make you feel like you're interrupting them. I would never use that company again. As a matter of fact, we're going to their corporate office to make sure they hear about it.