FLOORS PLUS INC

4.6
|
44 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Floors Plus Modesto 615 Kansas Ave # A, Modesto, CA 95351-1517 209-577-0718 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
44 Reviews

Reviews


5.0
last month Thinking of re-doing some floors in your home? Look no further! I'm a pretty "picky" customer when it comes to home improvement, and I can tell you I was "wowed" by my experience with Floors Plus. I recently remodeled all flooring in my upstairs. I went with a combination of luxury vinyl plank and a little bit of carpet. From start to finish I felt my project was a priority and I was very well taken care of. The business owner, Brian, was extremely knowledgeable about all the different options for flooring and made it simple for me to choose the floor that fit my needs for both functionality and aesthetics. Brian's installation crew was also top notch. The lead of the team had over 38 years of experience in his field and the entire crew was courteous, professional and had a keen eye for detail. For me, it's the little things that go a long way. They went the extra mile to make sure I was happy with every detail of the flooring project and they even brought me a floor cleaning kit specifically for the type of flooring I ordered. They told me they typically get questions on floor care and so they want to make it easy for their customers. Well....that was super easy, and much appreciated. I'm about two weeks in with my new floors and I just can't say enough good things about how thrilled I am with this project. My floors are lovely and Floors Plus really delivered exceptional product and service. Thank you!
5.0
5 months ago Lots of service and Great Flooring. I believe this is a very service-oriented business which we love!
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago Great selection, prices, and customer service.
5.0
7 months ago Great selection. Wonderful help. You need any type of flooring this is the place.
5.0
8 months ago We bought Shaw flooring through Costco. Our sales rep, Keith was so awesome! Came to our home multiple times so we could finalize our flooring choices. Installation took 2 days with Sam and his team. They were awesome, on time, efficient and so communicative. I highly recommend Floors Plus!
5.0
8 months ago Floors Plus is a hidden gem in Modesto and I am glad I found it! Dylan is who I worked with in store and he has EXCELLENT costumer service skills! He was on top of things at all times, I had not a single issue with him and highly recommend seeing him for your flooring needs. He is responsive, helpful, patient and easy to get a hold of. My opinion is that customer service these days is not always that great but that is NOT the case with Floors Plus. All employees in the store are friendly and helpful and the showroom has a HUGE selection of any type of flooring you could want. Pricing was fair and competitive. I had a tight timeline that I needed all work to be completed in due to another flooring store in town saying they could do the work in the timeline I had and then at the last minute saying they couldn't and leaving me hanging. I was stressed and under pressure when I first came in and Dylan set everything up with ease, bent over backward to make sure I was satisfied and even had the job completed a day earlier than the original plan, which worked out great for me. As far as the installation contractors....they were all nice and understanding people. In my home I had tile, laminate and carpet installed. I am happy with all of it, it looks great, except the tile, there are a few minor issues I was not totally pleased with. I am a little picky....but I noticed a few weird cuts and it seems as though it was not grouted all the way. The edges of the tile sit higher than the grout in some places. Seems to leave a crevice for crud to get stuck in. Maybe that's normal but I have not had that issue with any tile I have had laid in the past. Over all my experience with Dylan and Floors Plus exceeded my expectations and was above what I had experienced with other flooring stores in Modesto.
5.0
8 months ago Called to get a quote, they were very helpful and called me back in a few minutes to give me prices. Was happy with the price and service, so I went after work and gave them my money.
5.0
11 months ago We are very pleased with our new floor. Brian and Patty were very helpful through the entire process. Daniel and his crew did a great job installing the engineered hardwood throughout our home.
5.0
12 months ago Best experience ever with carpet shopping! Installation within a day and he did a great job! I highly recommend you go here first if you need flooring.
5.0
last year awesome store in modesto for flooring!
5.0
last year Ask for Patty! She worked with me as I was out of the area and had a very specific timeline. Project scope was all new flooring for about 2,300 square feet. She was available by phone and highly responsive to numerous questions. She was the ONLY flooring company that actually quoted me options over the phone without trying to lure me in the showroom. When I came into the store after a 6 hour drive, she had options laid out of carpet and laminate, ready for me to make a decision. She had things rocking and rolling. The only downside is that a tile trade was not available to help with this project. As to install, ask for Steve from Silva's Flooring. One of the best crews in regards to attention to detail. They did the prep work right! I appreciate all of the hard work and would use Floors Plus and Silva's again!
5.0
last year Best place to to get your house redone!! If Costco sends them out then there the best!! Trust and believe they will take good care of you from start to finish!!! I’ll also add that I’m a very very picky guy!!
5.0
last year I had my entire house redone. Tile, hardwood, and some carpet. Floors Plus was extremely helpful, professional and with great customer service throughout the entire process. Brian made picking color and style a breeze. We had to match our oak cabinets to thevtile and the flooring. This can be a hard job and Brian made it a breeze with an excellent eye for style and color. The installation crews were craftsman all. The different crews came and went like clockwork. All the work is beautiful, including the staircase and new baseboards. From beginning to end this was a terrific experience. I would recommend anyone to Floors Plus for selection, customer service and installation You cannot go wrong. Thanks Floors Plus!!
5.0
last year They are the best, wouldn't use anyone else. Very fair and always do what they promise. Love working with Brian and all the staff. Sure to use them in the future.
4.0
last year Have a good variety of flooring and tile selections. Staff was quite helpful.
5.0
last year Clean and well displayed store. Professional and experienced.
1.0
last year We were referred to floors plus through Costco. After shopping around we had high hopes for Floors Plus and were eager to schedule the job. I called to schedule and the soonest appt they had was a month out. I still wasn't bothered by that because I was confident I would go with them. We received the estimate and Heather called to ask if we were ready to go forward. I simply asked for an itemized bill to which she replied they don't do. In an effort to be transparent with your business, why wouldn't you itemize? She said that everything is included in the estimate such as; moving furniture, installing, baseboards and haul, so it doesn't have an individual price. My relative also had a bid but was lower with higher square footage. When I asked about that, she said it was because of the lower quality floor they selected. Ok, then can I see the variations in materials and costs? They don't supply that. They bring in one floor and show different colors. How am I suppose to know which floor is best for me based on quality/cost if I can't see the comparison? She said she would have the estimator Keith call. He left me a voicemail, fixated on the relative and my bill comparison. I truly wasn't trying to compare bids...I wanted an itemized statement. He said in the voicemail we chose the same floors and their bill was lower because we were moving furniture and doing baseboards. That is the OPPOSITE of what Heather said. The amount of money for the floors was truly no issue. I was about to schedule but after getting the runaround, conflicting answers and no itemized bill I'd rather pay an honest company more. Costco will also be hearing my feedback as well. If you don't itemize a bill then costumers will assume you pulled a number out of thin air. If you plan to pull one over on people, I suggest a team huddle in the mornings to get your stories straight.
5.0
2 years ago Patty and Floors Plus are great! Originally shopping with them I was very pleased to find out they were a few hundred dollars cheaper than the two competitors I was shopping with on the exact same floor and install. After the work was started I was very disappointed to hear from my wife that the installer they had sent into my home was a very vulgar man and my wife and kids presence seemed to mean nothing. There were a few issues as far as the quality of the original installation as well. I continued to work with Patty and Floors plus and they made sure all of the issues with the original installation were resolved and they were even kind enough to send a different installer to my home. Due to the great service I received even AFTER they were paid and my install was completed I have to give them this 5 star review. No one can guarantee perfection, so the fact they took such good care of me after the issue had come up means a lot.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Excellent people to do business with. I went there To look at laminate, ended up with everything in one place to do my job, the laminate, our bathroom tile for the floor and walls around my shower, hardy backer, mortar, grout, Thank you Brian for all your help. Sam Word
5.0
2 years ago We were referred to Floors Plus through local Costco in Tracy, CA. Set up a measuring appointment and visited the Floors Plus design center in Modesto. We selected a durable dark hardwood laminate for our 1st floor of our new home. We selected stone tile for bathrooms & laundry area. Great, seamless experience! Solid materials including thick under lament. Big crew of pro's demo-ed & finished with a 2 day installation of 2,000 sq ft. ~$10K. Worth every penny!!!
5.0
2 years ago Brian helped me all the way through came to my home in a timely matter, helped me pick what would be best for the idea I had and was very helpful and knew his stuff. I recommend floors plus. I know I'll go back if I ever need more work in the future and refer them to my family.
1.0
2 years ago I had the worst experience with Floors Plus and wanted to tell them to get out of my house within ten minutes of Keith being there. The office lady, Channel is very rude and was put out when I called to check on my appointment since they were 30 minutes late. There was no "sorry" about being late. The representative who came out, Keith Stapp was condescending and I had to pull information out of him. How dare you come in my home and be rude to me! Their estimate was $6 a square foot higher than the other three estimates I got. If I could give them negative stars I would.
1.0
2 years ago I called to see if I can schedule an in-home estimate. The lady was very rude and condescending on the phone "we can't quote you if you don't know what you want." Even though I know what I want down to the type and style, but she assumed that I did not know anything. I was hoping to get a quote but if the first point of contact with the business is this lady I don't want any part of that. Just a tip to the owners, hire someone else to answer your phones.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We have a vacation home near Modesto. Floors Plus just installed laminate flooring in the kitchen and both bathrooms as well as stretched the carpet in other rooms. We are extremely pleased with the installation. Everything was cleaned up. I was most impressed with the fact that during the selection process Brian and his assistant Chanel were very prompt and professional. I placed a few phone calls to the store and Chanel said she would have to call me back. Loandbehold she did as promised. It's a pleasure to deal with a business that actually makes the customer feel valued. I would use them again and would highly recommend their services.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago Great selection "I knew it was going to be hard to choose the right floor, the selection was great . They helped me pick a Shaw hardwood that I love."
5.0
4 years ago Beautiful Show Room! This showroom was gorgeous with a wide variety of products and quality service!
5.0
4 years ago Floors Plus is a fantastic place to buy your flooring! I have bought floor there twice and couldn't be happier! Patty was extremely helpful and made sure that we were taken care of. They actually held my floor at their location for several months due to a hold up on my job site. They were there every step of the way! Thank you for the great customer service!
1.0
4 years ago Horrific customer service. Installation was supposed to take 1 day; ended up being a "3 week" job. Installers delivered carpet with 3 soil spots; carpet not attached to wall in one spot; and workers did not clean up afterwards, leaving carpet debris everywhere including in driveway. (Lied saying they did not have a vacuum cleaner). Insulted our intelligence by wanting to "clean" spots on "new" carpet. Had to make numerous calls to get installers back out. Once told installers were "up in the mountains." Company sent out 3-piece replacement carpet to replace 2-piece original, further delaying job to 3rd week. Meanwhile, furniture strewn all over house. One star is for Shaw Carpet, Floors Plus not recommended.
5.0
5 years ago I'm really pleased with my floor install. The prices are extremely competitive compared to other flooring shops in Modesto. And I did a lot of comparison shopping. Showroom has a great selection. Patt was very knowledgable and helpful in tracking down materials and nailing down a solid quote. Installers Brian & Austin did a fantastic job - fast, courteous, and super professional. Did I mention I love my new floors?!
5.0
6 years ago I love patty! She's helpful and very nice! As soon as I said my name she knew exactly what we ordered over a yr ago. Just ordered two more rooms of carpet and will go back for my bathroom tile!!!
5.0
7 years ago I received multiple quotes for hardwood flooring and install. Floors Plus was one of the best prices. They were great and easy to work with. The install guys had a few ideas to make the new floor match the existing floor better. Floor Plus worked with us and made the idea work, which made the flooring look amazing. I would definitely use Floor Plus again. The showroom staff was great and some of the best in the industry to work with.
5.0
7 years ago I was referred to Floors Plus by a friend. I purchased laminate wood flooring and carpet earlier this year. They were great from the get-go! I dealt with Patty during my entire process and she was great. Very helpful and easy going. She let me take as many samples as I liked and there was no hurry to get them back. I didn't keep them long because I knew other customers may want them also. She worked with me as far as pricing and worked with my budget. I used Steve from Silva's Flooring who installs for Floors Plus and loved him and his work! He and his crew were professional and timely. A few weeks after install, there was a small issue with my carpet where it meets my bathroom tile, and he took care of it right away. He gave me extra felt pads for furniture sitting on my new laminate and putty for any future nicks. I've referred friends and family to both where they have purchased flooring and used Steve for install and others to Steve for install only. So whatever you need...use one or both! Now it looks like my boyfriend will be using both. Feel free to check around on pricing, but be sure to check Floors Plus...most likely they will be less. I will definitely go back in the future if and when I need to.
5.0
7 years ago It was suggested to me by contractors, other businesses that if I wanted a place that would give me the best selection of flooring's and impeccable service this would be the place to go! Boy where they right! I knew what I wanted I just needed someone to help me put it together and they did. I knew the quality of carpet and stone I wanted to fit my budget and they made it fit perfectly. When I called with questions they were direct and up front with there answers. The customer service was impeccable from day one and they were totally on top of my project. I never had to chase down anyone for information or time schedules, they were always contacting me to let me know the status. Where do you get service like that these days? I highly recommend this company they were very professional, and have impeccable service. I can't believe the previous reviewer is speaking about the same place?
5.0
7 years ago Fantastic service, knowledgeable staff and a fair price. The installers were friendly and provided a professional installation. Cant say enough about how helpful the salespeople were from start to finish. All are friends just love the new carpet. Thank you so much. Highly recommend.
5.0
8 years ago My wife and I had an outstanding experience at Floors Plus over the last few months. We visited 6 or 7 different tile stores in the area over a period of 3 months before we decided to work with this one. The store manager, Patti, was very courteous, considerate and knowledgeable about her product lines in tile and wood flooring. After we discussed our project with her, she showed us some tile product lines to consider. We looked at a number of selections that they had on display and spoke with her about the strengths and weaknesses of several tile lines that we found appealing. She was very generous in allowing us to take a number of tile samples home to see how it would work with the colors of the existing features in our home (stone, cabinets, paint colors, etc) in our home. At no time did we feel rushed or pressured into buying anything in the 3 month period that we were shopping (we're particular!). We found a particular floor sample that we found interesting that was installed in a in an attractive pattern that involved 3 different tile sizes and with a high color variation. We initially took a few tiles home and thought that it might work, but wanted to see more tiles that included a wider range in the color variation. Patti ordered more samples and presented us with a box of perhaps 8 tiles that represented the entire color range of this tile selection. We took these samples home and were very pleased with the appearance of this tile in our home. Patti called the distributor and negotiated a better price for this tile than we found at other stores in our area. She also provided us the name of the individual who installed the tile sample in her showroom over a decade ago. She then ordered the tile and it was delivered promptly. She kept us advised as to the delivery time and helped to coordinate our project with the tile installer, who provided us with the best installation quote of all three who submitted bids. Our project required the installation of an "isolation membrane", as there were cracks in the concrete slab over which the tile was installed; the bonus was that we got a lifetime warranty from the manufacturer of the membrane for the tile installation job. We are very pleased with the finished product and are thankful to have a flooring shop that provides such a high level of customer care in our community.
5.0
8 years ago I'm not sure what happened with L.E. but Floors Plus did a Wonderful job replacing the flooring in my house. All of the staff from the Sales person to the installers was very professional and courteous. Our new laminate and tile floor was installed quickly and the end result was stunning. They will be the first people I call to do any new flooring in my house. A+ great job guys.
5.0
9 years ago This is my 2nd time doing business with Floors plus and once again I am very pleased. The sales staff were very helpful, and I feel I got the best deal for my money. Installation of my new carpet went quickly and looks great. I highly recommend !
5.0
10 years ago In 2006 I did a complete remodel of a first home. I did some competitive pricing around Modesto, and after a fair amount of research thought Floors Plus offered the best product (in terms of quality, selection, and price) and was very cooperative in helping me select the product that fit MY price range. Four years later, I am once again working on a flooring project and without a doubt find Floors Plus to be the business with the most attention to what I trying to find and fitting my price range. Good people who actually care.
5.0
10 years ago Give it a try these folks are so helpful!!!!!! Patty and all the guys are great and will recommend the best folks to do your job.
5.0
12 years ago VERY KNOWLEDGEABLE AND FRIENDLY STAFF. BRIAN, THE OWNER, IS GREAT TO DEAL WITH. I RECOMMEND EVERYONE TO GO IN AND CHECK THEM OUT. GREAT JOB GUYS!! TW-CERES