FLOORS PLUS INC
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
We were referred to floors plus through Costco. After shopping around we had high hopes for Floors Plus and were eager to schedule the job. I called to schedule and the soonest appt they had was a month out. I still wasn't bothered by that because I was confident I would go with them. We received the estimate and Heather called to ask if we were ready to go forward. I simply asked for an itemized bill to which she replied they don't do. In an effort to be transparent with your business, why wouldn't you itemize? She said that everything is included in the estimate such as; moving furniture, installing, baseboards and haul, so it doesn't have an individual price. My relative also had a bid but was lower with higher square footage. When I asked about that, she said it was because of the lower quality floor they selected. Ok, then can I see the variations in materials and costs? They don't supply that. They bring in one floor and show different colors. How am I suppose to know which floor is best for me based on quality/cost if I can't see the comparison? She said she would have the estimator Keith call. He left me a voicemail, fixated on the relative and my bill comparison. I truly wasn't trying to compare bids...I wanted an itemized statement. He said in the voicemail we chose the same floors and their bill was lower because we were moving furniture and doing baseboards. That is the OPPOSITE of what Heather said. The amount of money for the floors was truly no issue. I was about to schedule but after getting the runaround, conflicting answers and no itemized bill I'd rather pay an honest company more. Costco will also be hearing my feedback as well. If you don't itemize a bill then costumers will assume you pulled a number out of thin air. If you plan to pull one over on people, I suggest a team huddle in the mornings to get your stories straight.
3 months ago
Patty and Floors Plus are great! Originally shopping with them I was very pleased to find out they were a few hundred dollars cheaper than the two competitors I was shopping with on the exact same floor and install. After the work was started I was very disappointed to hear from my wife that the installer they had sent into my home was a very vulgar man and my wife and kids presence seemed to mean nothing. There were a few issues as far as the quality of the original installation as well. I continued to work with Patty and Floors plus and they made sure all of the issues with the original installation were resolved and they were even kind enough to send a different installer to my home. Due to the great service I received even AFTER they were paid and my install was completed I have to give them this 5 star review. No one can guarantee perfection, so the fact they took such good care of me after the issue had come up means a lot.
5 months ago
5 months ago
Excellent people to do business with. I went there To look at laminate, ended up with everything in one place to do my job, the laminate, our bathroom tile for the floor and walls around my shower, hardy backer, mortar, grout, Thank you Brian for all your help. Sam Word
5 months ago
We were referred to Floors Plus through local Costco in Tracy, CA. Set up a measuring appointment and visited the Floors Plus design center in Modesto. We selected a durable dark hardwood laminate for our 1st floor of our new home. We selected stone tile for bathrooms & laundry area. Great, seamless experience! Solid materials including thick under lament. Big crew of pro's demo-ed & finished with a 2 day installation of 2,000 sq ft. ~$10K. Worth every penny!!!
6 months ago
Brian helped me all the way through came to my home in a timely matter, helped me pick what would be best for the idea I had and was very helpful and knew his stuff. I recommend floors plus. I know I'll go back if I ever need more work in the future and refer them to my family.
6 months ago
I called to see if I can schedule an in-home estimate. The lady was very rude and condescending on the phone "we can't quote you if you don't know what you want." Even though I know what I want down to the type and style, but she assumed that I did not know anything. I was hoping to get a quote but if the first point of contact with the business is this lady I don't want any part of that. Just a tip to the owners, hire someone else to answer your phones.
7 months ago
8 months ago
We have a vacation home near Modesto. �Floors Plus just installed laminate flooring in the kitchen and both bathrooms as well as stretched the carpet in other rooms. �We are extremely pleased with the installation. �Everything was cleaned up. �I was most impressed with the fact that during the selection process Brian and his assistant Chanel were very prompt and professional. �I placed a few phone calls to the store and Chanel said she would have to call me back. �Loandbehold she did as promised. �It's a pleasure to deal with a business that actually makes the customer feel valued. �I would use them again and would highly recommend their services.
"I knew it was going to be hard to choose the right floor, the selection was great . They helped me pick a Shaw hardwood that I love."
Beautiful Show Room!
This showroom was gorgeous with a wide variety of products and quality service!
Floors Plus is a fantastic place to buy your flooring! I have bought floor there twice and couldn't be happier! Patty was extremely helpful and made sure that we were taken care of. They actually held my floor at their location for several months due to a hold up on my job site. They were there every step of the way! Thank you for the great customer service!
Horrific customer service. Installation was supposed to take 1 day; ended up being a "3 week" job. Installers delivered carpet with 3 soil spots; carpet not attached to wall in one spot; and workers did not clean up afterwards, leaving carpet debris everywhere including in driveway. (Lied saying they did not have a vacuum cleaner). Insulted our intelligence by wanting to "clean" spots on "new" carpet. Had to make numerous calls to get installers back out. Once told installers were "up in the mountains." �Company sent out 3-piece replacement carpet to replace 2-piece original, further delaying job to 3rd week. Meanwhile, furniture strewn all over house. �One star is for Shaw Carpet, Floors Plus not recommended.
3 years ago
I'm really pleased with my floor install. The prices are extremely competitive compared to other flooring shops in Modesto. And I did a lot of comparison shopping. �Showroom has a great selection. �Patt was very knowledgable and helpful in tracking down materials and nailing down a solid quote. �Installers Brian & Austin did a fantastic job - fast, courteous, and super professional. �Did I mention I love my new floors?!
4 years ago
I love patty! She's helpful and very nice! As soon as I said my name she knew exactly what we ordered over a yr ago. Just ordered two more rooms of carpet and will go back for my bathroom tile!!!
5 years ago
I was referred to Floors Plus by a friend. �I purchased laminate wood flooring and carpet earlier this year. �They were great from the get-go! �I dealt with Patty during my entire process and she was great. �Very helpful and easy going. �She let me take as many samples as I liked and there was no hurry to get them back. �I didn't keep them long because I knew other customers may want them also. �She worked with me as far as pricing and worked with my budget. �I used Steve from Silva's Flooring who installs for Floors Plus and loved him and his work! �He and his crew were professional and timely. �A few weeks after install, there was a small issue with my carpet where it meets my bathroom tile, and he took care of it right away. �He gave me extra felt pads for furniture sitting on my new laminate and putty for any future nicks. � I've referred friends and family to both �where they have purchased flooring and used Steve for install and others to Steve for install only. �So whatever you need...use one or both! �Now it looks like my boyfriend will be using both. �Feel free to check around on pricing, but be sure to check Floors Plus...most likely they will be less. �I will definitely go back in the future if �and when I need to.
5 years ago
Great experience working with Bryan, shopped around for prices on carpet, laminate, and tile. (and believe me I always look for the best prices with high quality) Quality products and matched or beat every other place I received quotes from. Will do business with them again!
7 years ago
This is my 2nd time doing business with Floors plus and once again I am very pleased. The sales staff were very helpful, and I feel I got the best deal for my money. Installation of my new carpet went quickly and looks great. I highly recommend !
7 years ago
Terrible customer service. We called the store 6 times in a week leaving messages and getting the runaround just to find out if they have a floor sample of ours which they initially installed. We finally had to go there from Sonora and talk to them. The woman at the desk ..was' yes dear, no sugar. So unprofessional. Long story short they never apologized for the runaround, wouldn't give us the name of the floor sample! Strange place, strange people. When answering the telephone they were always hurried, rushed and rude. They make you feel like you're interrupting them. I would never use that company again. As a matter of fact, we're going to their corporate office to make sure they hear about it.
8 years ago
Give it a try
these folks are so helpful!!!!!! Patty and all the guys are great and will recommend the best folks to do your job.
10 years ago
VERY KNOWLEDGEABLE AND FRIENDLY STAFF. BRIAN, THE OWNER, IS GREAT TO DEAL WITH. I RECOMMEND EVERYONE TO GO IN AND CHECK THEM OUT. GREAT JOB GUYS!! TW-CERES