METRO FLOORING & DESIGN LLC
Offering a full line of flooring products and services to include Custom Wood Repair and Sand and Finish. 0% financing on all products and services.
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Metro Flooring & Design
2719 S I 35 Service Rd, Moore, OK 73160-2715
405-703-4085
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Ron W.
2 weeks ago
5.0
Iris M.
3 weeks ago
We shopped around to a few different vendors and metro flooring 1) gave us the best quote 2) did it the quickest 3) were the easiest to work with. Vicky was our salesperson. She was so responsive, and her zero pressure approach was a huge factor in our decision to go with this company. Then our crew was fantastic. Juan, Viviana, and Carlos were reliable, trustworthy, and communicative. They took such good care of our things and this job. And then, best of all, they finished ahead of schedule and our floors are BEAUTIFUL. I could not be happier.
Anonymous
3 weeks ago
Thanks for taking the time to post a review. We appreciate your business and support.
5.0
Richard M.
3 weeks ago
From start to finish, a wonderful experience. We got multiple quotes from different vendors and not only was Metro Flooring priced the best, but it involved the least amount of pressure. They simply wanted to make sure we were happy with our decision and informed about their product. Perhaps the best part of the experience, however, was the actual install itself. Juan and his team were super friendly and worked so hard to get this massive job done. In only 5 days, they completed the demo and install of 2400 sq ft of flooring, and made sure to cater to our needs of being able to work from home. Absolutely cannot recommend this company enough if you're looking to replace or update your floors. Thank you!
Anonymous
3 weeks ago
Thank you for taking the time to post a review. We appreciate your business. Juan and crew are definitely an asset to our company. The do a great job taking care of our customers.
5.0
J S.
last month
From the salesman Bill to the Luis’s crew, they were all prompt, professional and courteous. I had concerns about the transition from our kitchen to the new tile in the living room. Luis cut our existing tile back a half a tile and made the transition look like it was all newly laid. The original quote is exactly what the final cost was.It’s good to know there are still companies out there that do exactly what they say will do. I highly recommend.
Anonymous
last month
Thank you for your review. We appreciate your business. Enjoy your new wood look tile.
1.0
Joseph S.
7 months ago
Metro Flooring & Design actually deserves no stars for their lack of communication and loss of customer trust. In 2017, we had installed tile in our home and they did a great job. Earlier this year, we scheduled a repair job which required us to find obsolete tiles in another state and purchase grout & caulk. When informed that their contractor was unavailable due to a personal matter, we were willing to wait. The problem is the lack of communication from anyone. When you go to the store, everyone is friendly and will say “oh, I will follow up”. All we asked was to receive some type of status whether next week, next month or never. I am glad that we did not use them for other tile work in our home; am sure we would still be waiting.EDITED TO ADDIt is unfortunate that someone at this company has chosen to respond by implying that I’m lying, yet it also proves my point of poor customer service and communication. The facts:--I had been in communication with the owner in July 2022 about a potential foundation problem, took his advice, and got the foundation assessed. A foundation repair company deemed the problem cosmetic, and this was communicated to Metro. At no time did “a crack suppression system” come up, either with the owner or the repair person, whom I only communicated with once. If that system had been mentioned, I would have asked for a quotation. I had previously been very happy with Metro Flooring’s work and considered them for a shower remodel this year. A quotation for that and the tile repair was requested. On January 12, the salesperson/designer came to the house to measure for a potential new shower and assessed the tile damage. She needed to follow up with the owner. In a text on 2/2/23, “This is _ from Metro Flooring in Moore. I apologize for the delay in getting back to you. I’ll get your approximate quote to you soon. We’re trying to figure out the best option for your kitchen floor. How many extra tiles do you have?” The next day, my wife replied that there were four. On 2/8/23 she texted, “I hope you’re doing well. We are unable to purchase your existing kitchen tile from our multiple vendors. If you can find and purchase it, **we can fix it** [emphasis added], but we need more than what you have broken—at least double. When removing the cracked tile, installers run the risk of breaking surrounding tile, so we need to be sure we have plenty of extra. With just 4 at your home, we don’t.” I worked with your team on ideas for locating discontinued tiles, found them, and had them shipped to me from Nebraska. This was communicated to Metro Flooring. The repair person left me a message on 3/19/23, “Hey Joe this is _. I’m with Metro Flooring that asked me to call you and get with you on some repairs you might need done if you want to give me a call back at _ come out and check that out for you this week.” I called him back, and he asked me to purchase the grout to ensure the color was the right match. This was this *only* contact I had with the repair person as, sadly, in mid-April, there was a death in his family. The job was put on hold, quite understandably. Nevertheless, the fact that he asked me to purchase grout indicated that he was fine with doing the repair, and he never mentioned a “crack suppression system.” Since then, I have been in the store several times to inquire about the status of the job, and no one ever expressed that the repairs were *not* going to be done or that a “crack suppression system” was necessary. In fact, the employees’ reactions were shock and surprise that the repair person had not called me back. They indicated, several times, that they would reach out to him. I have no idea what happened with those inquiries as *no one* ever called me back. Because direct communication, even in person, was ineffective, I felt that there was no other option but to post the review, informing other potential customers that they may encounter the same communication and customer service issues.
Anonymous
7 months ago
We are very confused by your review. Brandon, who handles our repairs and inspections, keeps meticulous notes on customer contacts and discussions. He discussed this matter with you on multiple occasions. You explained to him about your …We are very confused by your review. Brandon, who handles our repairs and inspections, keeps meticulous notes on customer contacts and discussions. He discussed this matter with you on multiple occasions. You explained to him about your foundation and stem wall issues and wanted tile replaced around the perimeter of the area. He clearly explained to you that we could not proceed with the repair because we could not warranty the outcome. The proper way to fix your floor in this situation would be to take up all tile, install a crack suppression system and install new tile. Had we done that you would have a 25 year labor warranty on cracks up to 3/8”. You certainly are entitled to your views but to post a review that is clearly not based on fact to directly impact a local family owned small business is simply wrong. More
3.0
Dustin C.
8 months ago
5.0
paul k.
10 months ago
Metro Flooring is second to none on service and custom installations. I would highly recommend them.
5.0
jason m.
11 months ago
Awesome job super happy with the whole process.
Anonymous
11 months ago
Thanks for your continued business. The house looks great!
5.0
Wes S.
last year
Outstanding job, from the initial contact at the store, the guidance by the salesperson, and the service by the installers. Carpet looks great, cleaned up the area, even moved the furniture back. Would definitely recommend them and use them again.
1.0
ALVIN R.
last year
7 years ago we got wood floor to match what was already down . So the 3 bedrooms and hallway were laid by Metro we already tore out hallway due to large hole in the cement floor wicking moisture and rotting and molding wood floor. Now tearing out middle bedroom due 2 holes in floor doing same thing. Front bedroom has dark spots which is most likely the same problem. Question why didn't installer question large holes in the floor and allow someone to fill them with hydraulic cement. Thousands of dollars to lay then relay a different floor. Poor installation job.
1.0
Leon R.
last year
7 years ago we purchased wood flooring for 3 bedrooms and the hallway. 1st year floor in hall raised up a foot due to moisture and finally had to rip it out and found a large hole in the floor that wicked moisture that molded and rotted the floor. Currently we are ripping out middle bedroom which so far has 2large holes. Front bedroom has 2 dark spots which are most likely to be same problem. Installer should have brought it to someone's attention so it could be fixed. Thousands of dollars later still not done. Poor installation job..There are 2 holes made by a 1 x 4 used toHold a concrete form 8 inches deep into dirt only a blind man could not see and definitely not done while poping up rotten wood.The original hole in the hall wad a 2 x 4 also used to hold cement form. None reported by installer. Final photo was 2 x 4 in hall which your expert fixed the 2nd time it was laid but originally floor was laid over this hole.Update had to tear out another section of floor this time in living room same problem floor laid over open holes to wick water up to the floor.......
Anonymous
last year
After reviewing our records on your 2 purchases from our company 7 years ago to refresh my memory I would like to bring up the following points in regard to your review. When we sent out crews out to repair your floor that had raised up it …After reviewing our records on your 2 purchases from our company 7 years ago to refresh my memory I would like to bring up the following points in regard to your review. When we sent out crews out to repair your floor that had raised up it was our crew that brought the moisture issue to your attention. While our 3 year installation warranty covers any installation related issues moisture in your slab it was certainly not a covered issue. We told you this at the time of the repair and also told you that in spite of that we would take care of the repair. We tested for moisture in your slab and looked for any signs of moisture issues when we installed your floor originally there were none indicated.I’m a bit confused about your implication that our installers ignored large holes in your slab. We took up carpet when we installed your wood, if these holes had been in your slab you would have felt them through your carpet when walking on it. The adhesive we use is an outstanding product for filling in any holes or divots in your slab as we install. Had there been any holes they would have been filled in.I want to clarify how moisture comes up through a slab. It is not through holes in the slab but through the pores in the concrete. The term is hydrostatic pressure. Moisture wicks up through the slab as pressure builds up from excess moisture under the slab. Possible causes could be a high water table in your area, water pooling under your slab or a possible plumbing leak.More than likely if there are holes in your slab now it is from the process used in taking up your existing wood floor.I am sorry you felt the need to post a review on this matter instead of calling us to discuss it as you did when you had a previous issue. We would have helped you through a bad situation. It’s easy to cast blame but the science does not support your review. The quality of our installation absolutely did not cause or create your current situation.More
5.0
Keith T.
last year
I highly recommend these guys. Great price and even better job. Part of the installation required very intricate cuts. It looks perfect.
Anonymous
last year
We appreciate your review and business. Thanks!
5.0
Jeremy M.
last year
Best experience we have ever had with any type of home improvement related service. From the consultations with Vicky all the way thru the installation process, everything was 5 star! The two contractors that did our work were outstanding as well, great attitudes and very courteous.
Anonymous
last year
Thank you. We appreciate your business and you taking the time to leave a review.
1.0
Alison T.
last year
5.0
Gary M.
last year
Working with Janae was great. Floors are installed and look great.
Anonymous
last year
Thanks. We appreciate your business!
5.0
Lauren Y.
last year
They did an awesome job! Someone came out to measure on Monday and we had new carpet by Thursday. I would recommend 100 times over. Now my parents have had someone come out to measure after seeing how great of a job they did!
Anonymous
last year
Thank you for your business and review.
1.0
D M.
last year
A month ago we picked out back splash and scheduled our installation date at that time. We had our counter tops installed by a different company so when they were running late yesterday I called Metro to tell them they were running late. I let them know that if they didn't show up I would call them. They eventually did show up and now we are waiting on our back splash. We have exposed walls and no water in the kitchen while we are waiting on our back splash to be installed. I called Metro this morning as I have not heard from them on the time for today,. They proceeded to tell me that they rescheduled us (without letting us know) for Friday!!! This is very inconvenient for us. Very unprofessional. I will never use this place again.
Anonymous
last year
When you called yesterday you indicated that you “were getting the run around” from your countertop people and were not sure if or when they would be installed yesterday. I moved the installers to another job to avoid them losing hundreds …When you called yesterday you indicated that you “were getting the run around” from your countertop people and were not sure if or when they would be installed yesterday. I moved the installers to another job to avoid them losing hundreds of dollars pay by missing a days work. I understand you are disappointed however there are many moving parts in a construction project and sometimes it doesn’t come together properly. We had no control on the delay caused by your countertop company. It is certainly your choice on who you do business with and if you would like we will gladly refund your money in full. If you want us to do the installation I will move a crew over to your job as soon as they get freed up. We would be looking at Friday or possibly Saturday for installation. Please let us know.More
1.0
Ronda w.
2 years ago
My dad had a floor installed and it's coming up. Metro floor sent someone out to look months ago but still no call. When we call they say they will give them the message. Nothing they don't back their flooring at all. Would never recommend.
bills4033@yahoo.com
2 years ago
Ronda, Please call me directly at 405-409-4033. If you could provide more information as to who your dad is I would be glad to look into the matter for you. We do not have any claims going on where the flooring is coming up. Thanks, Bill Schober, Owner, Metro Flooring.
5.0
Sandi W.
2 years ago
Vicky was very helpful and professional. She kept in contact and always answered my questions promptly. The store is very nice and has a very good selection of flooring. I found exactly what I was looking for. Even when what I wanted was out of stock, Vicky helped me find something I loved just as much.
Anonymous
2 years ago
Thank you for your kind words. I know Vicky enjoyed working with you also.
5.0
Chad P.
2 years ago
Metro Flooring did an Outstanding job on our tile flooring/carpeting! From the initial contract estimates and product samples brought to our home, all the way to the finishing details, was seamless. The Metro Lead, Bill Schober, was really helpful on our questions and patience on when we could get the project started. It was enlightening to have such a great crew of technicians who paid attention to everything they did from the moving of furniture, to protecting our walls, cabinets, appliances, and then observing the careful detailed approach to getting the flooring prepped, cleaned and then immaculately installed. It was literally like observing the timeless detailed fabrication of a Leonardo Davinci artpiece....I actually talked to the installation technicians after completing the job and told them they were the "Davinci Crew" of precision tile installation! Hats off to the Metro team, and if you've been on the fence about getting started with your flooring project....jump off, and drop in and see the team at Metro to get you off and running, and put your concerns aside as their work, care, and attention to detail is second to none.
Anonymous
2 years ago
Thanks Chad. We appreciate your business.
5.0
Donald G.
2 years ago
Great job, true to their word and did a great job on my tile floor. Recommend this company to anybody.
Anonymous
2 years ago
We appreciate your business. Enjoy your new wood look tile and thanks for the advice on the VA.
5.0
Derek J.
2 years ago
Metro Flooring did an AMAZING job on our floors. They were fast, clean and total professionals. They treated our home just like theirs. We are so happy with our floors. I will recommend them to ANYONE!!
Anonymous
2 years ago
We appreciate your business. Enjoy your new woodlook tile.
1.0
Stephanie M.
3 years ago
We have used Metro several years ago for carpeting and wood flooring and were very satisfied with your work. However our recent experience with Metro has been disappointing. We can not get an estimate for retiling a master bath. You all seem uninterested in "small jobs". If you don't want more business, dont take up people's time doing measurements.
bills4033@yahoo.com
3 years ago
I apologize for the delay in getting you your bid. It is our policy to get bids to our customers within 48 hours if they are not completed at the time of the estimate. Unfortunately we were extremely short handed the past couple weeks and the delay was unavoidable. We are very interested in earning your business and if you can forgive the delay in sending your estimate we are confident that you will be extremely satisfied with your new master suite as you were with our previous work in your home. We do value your time and the opportunity to serve you once again. Thank you. Bill Schober 405-409-4033
5.0
Joshuar G.
3 years ago
5.0
Susan M.
3 years ago
I want to thank **** and his staff at Metro Flooring for his assistance with repairing my wood floor which I had previously purchased from them. They went ***** AND BEYOND the warranty on this floor to see that it was repaired. It now looks brand new. I am truly grateful!!
5.0
Darlene R.
3 years ago
Anonymous
3 years ago
Thanks, we appreciate your business. Enjoy your new wood look tile and shower.
5.0
Patrick F.
3 years ago
15 STARS!!! Fantastic place to buy flooring with absolutely no worries and the price was very good! Installation went flawlessly and the finished result looks perfect. Bought ceramic tile and carpet and we're very happy we did from Metro Flooring. The installers were professional and polite, they listened and explained the process and took every piece of trash with them. I highly recommend Metro Flooring to every one reading this review.
Anonymous
3 years ago
Thanks Patrick, we appreciate your business.
5.0
suzanne g.
3 years ago
From picking out my tile and design to the install and clean up, Metro Flooring showed true customer service and respect for my home. Dena's expertise with tile design choices helped me to narrow down to the perfect choice. Bill went above and beyond to make sure my install was correct and even helped fix some problem areas from a previous DIY project. The crew that worked on removal/install respected my home and made sure everything was back in place before leaving. My home looks great! I dont know why I waited so long to have this done!
Anonymous
3 years ago
Thank you, Suzanne. We appreciate your business. Enjoy your new porcelain tile.
1.0
Bryan S.
3 years ago
Very disappointed, misrepresenting of service
5.0
Julie V.
3 years ago
Metro Flooring & Design helped us replace a huge amount of floor tile and our kitchen backsplash. The showroom staff was so helpful and the selection and prices were great. The installers did a wonderful job, they were clean, fast and polite. We ended up putting our house on the market and it sold in one day!
Anonymous
3 years ago
Thank you, Julie. Glad we could help with your project.
5.0
Linda S.
3 years ago
I would like to edit a review I left two weeks ago but I have been unable to figure it out. I definitely would refer Metro flooring to any friend, family, stranger. The true worth of a Professional Business is how they handle the difficult situations, the problems, and how they treat their customers after a problem arises. I can honestly say I have dealt with metro flooring three times, and two of the times went 💯 smooth with absolutely no problem. I can not say it was smooth the third time because it wasn’t, however, if u do have a problem they have a guy name, Frank, he is without a doubt the ultimate professional customer service rep, he took care of us in a professional and courteous manner and I cannot thank him enough. I love every product even the floor cleaners I’ve purchased from Metro Flooring, I love my floors and backsplash, I could not be happier. Thank u metro Flooring, I will gladly send business ur way , u receive 5 stars from this happy customer.
5.0
David S.
3 years ago
Anonymous
3 years ago
Thank you for your review and your service. We appreciate it.
1.0
Linda S.
3 years ago
5.0
jeff s.
3 years ago
Anonymous
3 years ago
Thank you for your review Jeff.
5.0
Rosalie M.
3 years ago
We love our new carpet! The whole experience was pleasant; from choosing what we wanted, to ordering, to quick installation.
5.0
Natalie W.
3 years ago
We have been using Metro Flooring over the past 4 years along with my immediate family & extended family using them. They always provide excellent customer service in the store & the folks that come out to install are fantastic, courteous, & hard working. We cannot say enough good things about this Company.
Anonymous
3 years ago
Thank you Natalie, enjoy your new Shaw wood look tile.
5.0
Carl B.
3 years ago
Thanks Bill, the wife and I truly love the new wood look tile. It was a pleasure doing business with your company. We appreciate the great communication, service and the professional job done. We will highly recommend you and would definitely use you again. Thanks, Carl
Anonymous
3 years ago
Thank you, we appreciate the opportunity to earn your business.
5.0
Laura M.
3 years ago
Metro Flooring & Design LLC earned my business and my recommendation. They were professional from the beginning to the end. They had the best selection and the best price. I cannot thank them enough. My floors are gorgeous!!!
Anonymous
3 years ago
We appreciate your business. Enjoy your new floors!
5.0
Ashley S.
3 years ago
Anonymous
3 years ago
We appreciate the opportunity to install woodlook porcelain tile in your home.
5.0
Marilyn K.
3 years ago
Teresa provided the ideal level of independence to allow us to look around first and then seemed to know just when to step in with advice. We made a selection that ended up being our favorite after looking at several other stores. It was a good value. They did not push us to use their installers but explained the advantages. We used their crew, which was professional, talented, friendly, and respectful. They completed everything in 3 days. We couldn't be happier.
Anonymous
3 years ago
We appreciate you kind words and you business. Glad we could help you with your project. Thank you.
5.0
Ji H.
3 years ago
Installing engineered wood floor through Metro Flooring caused quite a bit of inconvenience for us, but I still give 5 stars and here is why:We custom built a house that has carpets in rooms. We decided to change carpets to wood floor immediately after closing the house. We did not want to bring in all the boxes and furniture, until the floor installation is over, so our moving truck was parked on our drive way. When we made a contract with Metro floor, they said it is a one-day job. So we plan to sleep on air mattresses for one night and then arranged movers to move in our stuff next day. As they started removing the carpets, they found out that our concrete floor is uneven. That requires pouring concrete to level the floor. So it takes 2 days now, as the concrete has to dry first. However, they could not finish installation on the 2nd day either, as only one guy showed up instead of two. He had to come back to finish next day. We had to rearrange movers twice, had to sleep in hotels two nights, due to the smell and dust, and had to pay extra for leveling the concrete. Despite all these hassles, I am glad that they did it right. They communicated the problems with us honestly, and installed it correctly. The rooms they put wood floor are great. The other areas our original builder put wood floor have issues. They didn't level the concrete floor first, so there are many hollow spots. I wish our builder was as honest as Metro Floor and did it right, even if we may end up delaying closing date. This is why I give Metro floor 5-star review, and glad we chose Metro Floor.
Anonymous
3 years ago
Thank you for your review. The hollow spots left by your builders crew can be fixed easily. If he won’t help you give us a call. Thanks again for your business.
5.0
Anita K.
3 years ago
We are beginning to look for flooring. The owner came to our home and wrote our estimate on the spot!! We reallyappreciated that!
5.0
Anita K.
3 years ago
We are beginning the process of getting flooring. The owner gave us an estimate ON THE SPOT! We appreciate that sooo much!!
5.0
Jesse B.
4 years ago
Metro Flooring did a phenomenal job on our floors and backsplash! Bill was easy to work with and his crew did the best they could at minimizing the mess. We look forward to using them again!!
Anonymous
4 years ago
We appreciate your business. Thank you!
5.0
Becky S.
4 years ago
We just had our Whole house tiled in wood look plank and it looks BEAUTIFUL!! This was a long process for us because I do a lot of research before we make a buying decision. We knew what we wanted & how much we were willing to pay. Bill came in, measured thoroughly and then gave us the written estimate. They also gave us a great deal on financing too. The installers that Metro used were great!! They were on time & were very hard workers with great attention to the details. Bill was available whenever I called with a question & really took care of us. I would highly recommend them.
5.0
Kaitlyn D.
4 years ago
Great customer service and install. Wasn't quite sure what I wanted when I went in and they were so helpful while not being pushy. Install was great quality. We've already gone back for two more flooring projects!
Bill S.
4 years ago
Thank you so much! 😊
5.0
Nettles F.
4 years ago
After having a TOTAL disaster with a previous company, we were referred to Metro Flooring. Bill came out, gave us an estimate by the next morning, and had us on the schedule 2 weeks out. The installation only took a day and a half and looks PERFECT. I could not be happier. They were able to fix the mess that another installer left behind and make our kitchen and bathroom beautiful. I cannot speak highly enough of their professionalism. I truly will never use another company again!
Anonymous
4 years ago
We appreciate your business. Enjoy your new backsplash and tub surround.
5.0
Jay L.
4 years ago
5.0
Chantelle A.
4 years ago
Anonymous
4 years ago
We appreciate your purchase today. We will see you Thursday to install your new tile floor.
5.0
Rebecca B.
4 years ago
Great floors. We just got new flooring, tile and carpet. The floors look great and we feel that we got a good price. We are very happy!
Anonymous
4 years ago
Thank you for your business. Stop and see us next home show.
5.0
Isai M.
4 years ago
I've had Metro Flooring install floors on two separate occasions. The results were great and Metro's flooring team was very courteous and professional in its approach. They were very reasonable with their pricing and were prepared to compete with other flooring companies. Mr. Schober communicated directly with us as needed, and he was prompt in his response throughout the process. If you are looking for a flooring company, I recommend that you utilize Metro Flooring.
Anonymous
4 years ago
Thank you for allowing us to Install new flooring in your home and your rental property. We appreciate the business.
5.0
Ilene R.
4 years ago
Ten stars!Metro Flooring & Design was highly recommended by a friend. My husband and I are so happy we followed through and checked them out!Owners Bill and Lena were very welcoming and attentive to our needs as was Teresa, salesperson extraordinaire! Their customer service was second to none! We were interesting in wood-look tile for the majority of the flooring in our house and a stone or marble look for our bathrooms. Teresa was very attentive to our likes and dislikes and our choices were made in short order. We couldn't be happier!It becomes obvious very quickly that Metro's installers aren't just workers but craftsmen and artisans. Luis and his crew's attention to detail can only be described as stellar! Their attention to detail was spectacular.My husband and I heartily recommend Metro Flooring & Design for your needs. Great product, customer service, and installation was superb!Lastly, Bill also advised us of some great financing options of which we took full advantage. A fantastic experience with Metro!Why the ten stars rating above? Five stars from me, and five stars from my husband. Simple math!
Anonymous
4 years ago
Thank you both. We enjoyed working with you on your tile project.
1.0
Leon R.
4 years ago
pulled up hall hardwood laid by metro 5 years ago glue still wet nasty mess!
Bill S.
4 years ago
You very clearly have a moisture issue not an installation problem. We test moisture levels at the time of installation. If you would like to discuss it feel free to call us anytime at 405-703-4085.
Scott P.
4 years ago
Nothing like a little mold to keep your system more tolerable to Covid!!
Leon R.
4 years ago
2nd installation no moisture test first time tested 2nd time
5.0
Tim C.
4 years ago
My wife and I had been to several tile stores and were ready to give up on finding what we wantedTo redo the floors in our Kitchen and dining room. Our frustration was at its highest. We decided to stop byMetro flooring for one last try. From the moment we walked in from the music they choose to play in their store to the service we received. They listened to what we wanted (no other store bothered to do).We were finally able to find a tile to go with our cabinets. Bill had built a quote based off the information I had. Bill showed up Monday to verify measurements and even brought a box of the tile with him so we could set it on the floor in our home to make sure it was the best choice for our home. The team was here promptly Thursday morning moved the big furniture out for me and put up plastic to protect the rest of my home and even covered my cabinets. By Friday afternoon they were finished. The courtesy, professionalism,And honesty of this entire team is something we thought was lost in our society.We felt Metro Flooring cared about our home and us through the whole process start to finish. This was step 1 for us in remodeling our home and we will be returning to Metro first for the rest of the floors.
Anonymous
4 years ago
Thank you for your kind words. We enjoyed helping you with your project and look forward to the next one.
5.0
Kirt P.
4 years ago
Keep up the good customer service! My wife and I enjoyed working with everyone at Metro Flooring! Metro Flooring tiled our entire house and it looks amazing.
5.0
Susan S.
4 years ago
We stopped by to get advice on the best way to do a minor grout repair and the staff was incredibly helpful and treated us like we were buying whole-house flooring.
Metro F.
4 years ago
Thank you for the review. If there is anything else we can do to help you, don't hesitate to contact us.
5.0
Mike M.
4 years ago
I did a lot of online research about luxury vinyl plank (lvp) flooring and I visited the Metro Flooring site. I was impressed that the owner took the time to respond to almost all the reviews at the google link, whether good or bad. So my wife and I visited the showroom in Moore OK. Because of Bills straightforward approach and the knowledge and professionalism of Dena and the sales staff, we decided to have Metro Flooring replace all the carpet in our house with lvp. We were not disappointed. When there was a snafu in the timing of receiving the flooring from California, Bill stood behind his product and his commitment 100% and made it financially right for us as we had to wait a few more days for the material to arrive. Because of his knowledge and experience with local contractors, he also coordinated some cement and electrical work that we needed done in conjunction with the new flooring. The installers Metro uses are top notch. Their work is of high quality. We are pleased with the outcome. When the project was finished, there was a bit of leftover unused flooring and materials. Bill took the excess back and credited our bill. We paid for only what was used, not estimated. I would highly recommend giving the Metro Flooring Team a chance at your business.
5.0
mm
4 years ago
I did a lot of online research about luxury vinyl plank (lvp) flooring and I visited the Metro Flooring site. I was impressed that the owner took the time to respond to almost all the reviews, whether good or bad. So my wife and I visited the showroom in Moore OK. Because of Bills straightforward approach and the knowledge and professionalism of Dena and the sales staff, we decided to have Metro Flooring replace all the carpet in our house with lvp. We were not disappointed. When there was a snafu in the timing of receiving the flooring from California, Bill stood behind his product and his commitment 100% and made it financially right for us as we had to wait a few more days for the material to arrive. Because of his knowledge and experience with local contractors, he also coordinated some cement and electrical work that we needed done in conjunction with the new flooring. The installers Metro uses are top notch. Their work is of high quality. We are pleased with the outcome. When the project was finished, there was a bit of leftover unused flooring and materials. Bill took the excess back and credited our bill. We paid for only what was used, not estimated. I would highly recommend giving the Metro Flooring Team a chance at your business.
Anonymous
4 years ago
Thanks Mike. We enjoyed working with you and your wife on your flooring project.
3.0
D C.
4 years ago
Hmmmmm
Anonymous
4 years ago
How can we help you? None of our salespeople recognize you as having been in our store. One of my salespeople, Amy Murnan, actually worked with you at Liberty Mutual. If she can help you with flooring please contact her at 405-703-4085.
3.0
Jeff T.
5 years ago
Great stuff, but I hope you have $$$ to spend!!
Anonymous
4 years ago
Even if you don’t have $$$ to spend we do offer long term 0% interest financing through Wells Fargo. We have hardwood starting at $2.69/sf, woodlook tile from $1.39/sf, vinyl plank from .89/sf and carpet installed with pad from $1.89/sf.
5.0
Glenn M.
5 years ago
Metro Flooring did my whole house with ceramic tile. Excellent workmanship and the installers were fast and all business. Bill gave me a great price and Frank and his installers are the best. I highly recommend them to anyone that wants a truly professional job done.
Anonymous
5 years ago
We appreciate your business Glenn, Thanks
5.0
Bill B.
5 years ago
Very large selection of samples and good personal service. Family owned small business.
Anonymous
4 years ago
Thank you for your review!
5.0
Lynn M.
5 years ago
5 stars to Bill And his installers. They stepped in, in a bad situation, and handled things like professionals.
Metro F.
5 years ago
Thank you for your business! It looks beautiful!
1.0
Larry P.
5 years ago
The carpet layers broke the tile on the edge of the carpet. Then the company would not fix the tile. Had to get another company to fix it. This company has got problems. Ask to see the picture and it was of a different unit.
Anonymous
5 years ago
We stand behind our installers and anything that may happen in a home during the installation process. In this case the installers saw that the tile was broken, took a picture to document it and sent the picture to our General Manager …We stand behind our installers and anything that may happen in a home during the installation process. In this case the installers saw that the tile was broken, took a picture to document it and sent the picture to our General Manager before they began work in your home. They also noted that there were several tile laying nearby that matched the broken tile. Based on this evidence we are confident that our installers did not break your tile.More
5.0
Kasey B.
5 years ago
We worked with Bill through an extensive remodel and he went above and beyond to help us design and fulfill our dream home. He was attentive and always available to answer questions. He followed up with his workers to ensure the proper work was being done and checked in to make sure we were satisfied. I will recommend Metro Flooring to anybody needing work done and will continue to use them myself in the future.
Bill S.
5 years ago
Thank you! We enjoyed helping you with all your flooring needs.
1.0
Khai H.
5 years ago
I will not be returning to this location solely because of Ladena's unfriendliness!ETA: I actually did visit this location for a delivery. I was speaking to Ladena and was rudely cutoff mid sentence. Customer or not, this is unacceptable. Next time, even if you assume a review is false, you should be kind and remorseful instead of writing some snarky comment. It would make your company appear much better.
Anonymous
5 years ago
We are very puzzled by your review. Especially since we have had several vague reviews, such as this, posted from people who have never been in our store. You mentioned Ladena in your review. She is the owner of Metro Flooring; however, if …We are very puzzled by your review. Especially since we have had several vague reviews, such as this, posted from people who have never been in our store. You mentioned Ladena in your review. She is the owner of Metro Flooring; however, if you had actually stopped by the store and/or talked with her she would have introduced herself as Dena, not Ladena. It is only the constant calls of telemarketers that refer to her as Ladena.More
5.0
Kathy Y.
5 years ago
5.0
Kathy Y.
5 years ago
Would give this business six stars if more were available. I couldn't be more pleased. I had a lot of angst during the process of selecting, installing and financing new floors: needed to do almost an entire house that had wall-to-wall carpeting for almost 30 years. My experience with Metro Flooring just couldn't have been any better: from my Sales Associate Janae who was prompt and helpful with selection, to the owner who made the large project affordable to the installers who were nothing short of exceptional at their craft; this has been one of the best experiences and best decisions of my life. Notwithstanding, it was not without stressors. Luckily, Metro Flooring came highly recommended to me so there were others who had walked through this process who helped me to navigate the steps (for example, just dealing with the dust during the take-up process). Likewise, I was dealing with some special nuances, pet odors for example, that needed to be addressed: and Metro Flooring assisted me with those. One caution I would make to future buyers: have a good idea what you want and work with a sales associate with your idea as a starting point. I am ever-so-grateful that Janae knew what I was looking for (price and style) and showed up with samples in tow at my house. To be honest, if I had gone into the showroom to look at these things I would've likely been overwhelmed and still likely weighing options instead of enjoying these amazing new floors. I am absolutely delighted with my purchase and experience with Metro Flooring in Moore - they deserve the A+ rating that they have! They earned it.
Anonymous
5 years ago
Thank you for your kind works Kathy. I know Janae enjoyed working with you on your wood look ceramic tile project.
3.0
Allen F.
5 years ago
Anonymous
5 years ago
Allen, are you reviewing the correct store? None of our salespeople recognize your name or picture. If you are in need of flooring we would be glad to help.
5.0
Ana W.
5 years ago
Great Experience, quality floors, installation, and customer service
Anonymous
5 years ago
We appreciate your business Ana. Thanks again.
5.0
Laurie F.
5 years ago
If you are looking for the best service in OK, look no further! After price shopping vinyl plank flooring all over the OKC metro, we hired Metro Flooring to install our floors last weekend. The owner, Bill, came out personally to give us a quite. The installers arrived on time & were very professional. They discovered a pretty major subfloor issue & we were very worried that they weren’t going to honor our installation price. However, Bill quickly arranged for another contractor to correct the problem, at no additional charge to us. They were able to finish the job the next day & the floors are beautiful! The icing on top was when Bill called after the completion to ensure we loved the floors & that everything was just as we wanted it. Give them a call, you won’t be disappointed!
Anonymous
5 years ago
We appreciate your business. We know you will enjoy your Shaw vinyl plank for years to come. Thanks!
5.0
Laurie F.
5 years ago
If you are looking for the best service in OK, look no further! After price shopping vinyl plank flooring all over the OKC metro, we hired Metro Flooring to install our floors last weekend. The owner, Bill, came out personally to give us a quite. The installers arrived on time & were very professional. They discovered a pretty major subfloor issue & we were very worried that they weren’t going to honor our installation price. However, Bill quickly arranged for another contractor to correct the problem, at no additional charge to us. They were able to finish the job the next day & the floors are beautiful! The icing on top was when Bill called after the completion to ensure we loved the floors & that everything was just as we wanted it. Give them a call, you won’t be disappointed!
5.0
Jan M.
5 years ago
We just had our entire house done and I seriously cannot say enough good things about the entire process! Was it an inconvenience, yes! Did the awesome installers work hard at making it tolerable, absolutely !!!! Am I pleased with the job done, a thousand times over, yes! It is beautiful and such quality! I HIGHLY recommended Metro Flooring!
5.0
Pedro B.
5 years ago
3.0
Gregory F.
5 years ago
Flooring for sale. Large sellection.
Anonymous
5 years ago
Greg, we do have a large selection and many products on sale. We aren’t quite sure who you are, how we can help you or why you gave us 3 stars.
5.0
Israel L.
5 years ago
5.0
Amy S.
5 years ago
Everyone at Metro Flooring from the owners (Bill & Dena) to the salesmen (Amy & Jeff) to the installers (Frank & Ethan) were superb! Quick, great service, excellent communication, competitive prices, & professional, yet still down to earth & friendly! The installation over 2 days was done so quickly and cleanly. They made it so we didn't have to board our dogs or even be inconvenienced to go stay elsewhere. They cleaned up after themselves even taking all the old flooring with them when they were done! Choosing them for our flooring needs was a GREAT decision for our family! Our home got an instant facelift and it's inspired us to carry on with even more improvements. Thanks for a wonderful experience, guys!
Anonymous
5 years ago
Thank you for your business. We enjoyed working with you and your family.
5.0
heather r.
5 years ago
We just moved to a new home where the previous owners did not take care of the carpet. Bill at Metro came out, took measurements, and had our carpet replaced quickly! I picked different carpet for my stairs and they are absolutely beautiful! I highly recommend Metro!!
Anonymous
5 years ago
Thank you for your business. Enjoy your new home.
5.0
Lori R.
5 years ago
5.0
Lori R.
5 years ago
Metro Flooring is the most awesome place I have ever found. My son was serving in Afghanistan when we decided to surprise him with a remodeled bathroom and completely new shower. We had planned things out several months in advance so we would have plenty time to get the project done. We had originally wanted to go to Metro Flooring but a friend had told us that only contractors could go there - they gave us the name of another contractor who promised us they could get the job done before he got home. It came down to two weeks before my son’s return when the other contractor bailed on us - the plumber we found said we should check with Metro Flooring - we were filled in that ANYONE CAN GO THERE!!! I called Bill and explained our time sensitive situation - being the patriotic American he is he didn’t hesitate - he said we will get it done. We came down to the store to take care of those little details that were left. They made it so easy - showing us easy matches - and perfect additions to make our shower absolutely perfect! It was an upstairs bathroom - but it still only took a couple hours to tear everything out - these guys were the utmost professionals - I didn’t find a speck of anything left anywhere! The plumber came and did his part. The next day the Metro Flooring crew was back to start tiling! It was so exciting - they laid out a few different patterns and I got to pick the pattern I liked. These guys were awesome - I was so impressed - they kept everything so clean. My son’s shower turned out beautifully! When he came home he said it seemed like the shower was twice as big - he loved everything about the whole bathroom. After the first of the year, I am ripping all the carpet out of my downstairs - I already know I will be going to Metro Flooring - IT REALLY IS THE BEST PLACE AROUND!!!!!! Besides all that - Bill and Metro Flooring made my son’s homecoming perfect - for that I will always be grateful!!!!
Anonymous
5 years ago
Thank you for your Business and your review. Glad your son made it home safely. I just found out my son will be going to Afghanistan the end of this month.
5.0
Shelley G.
6 years ago
This company is a hidden jewel that I highly recommend! Steve was my sales rep and was professional, knowledgeable and a great listener. I looked at samples and received quotes from several other stores for wood looking ceramic tile, but could not find anything that would look good in my home. Steve suggested that I considered engineered wood too as it is also durable and easy to maintain. He came to my home with many samples and we found one that was perfect. I didn't have to wait on a quote; he printed it out at my house! Metro Flooring beat the competition in quality, price and customer service. The floors look beautiful and I love them! The installation crew was respectful and did an outstanding job with installing the flooring and cleaning up. Steve and the owner, Bill came out to ensure that I was 100% satisfied. This is refreshing and unsurpassed customer service!
Anonymous
6 years ago
Thanks for your business. I will pass your kind words on to Steve.
5.0
Brynlee A.
6 years ago
Bill and Dena are some of the nicest and honest people we have had the pleasure of meeting. I highly recommend Metro Flooring for both their quality of product and the integrity of the owners. I will be referring any of my clients future flooring needs to them.
1.0
Linda S.
6 years ago
My home has been tore up for almost 2 months because the plank vinyl they put down started buckling etc. They sent one of their installers out and tore all the vinyl out and now we are down to concrete with sticky glue. They refuse to replace it because they are stating it wasn’t their fault that I need to contact my Insurance Company because of a leak outside my home after I was having trouble with the vinyl, claiming the water went under my slab causing the problem. I conta...cted my insurance and they had American Leak Detect come out and there were no leaks so they aren’t going to pay for the flooring and I don’t expect them to pay for something that Metro Floors did and doesn’t want to have to pay for there mistake. I’m out $3834.95. Steve Vandrilla their employer came to my home and highly recommended this product because of the areas I was putting the flooring because if I ever had a washing machine or dishwasher leak all I had to do is get a wet and dry, vacuum it up and mop it dry, water would not hurt it. Now I’m being told they won’t fix it because they think water under my slab caused this? I have carpet in my bedrooms and vinyl in my bathroom and there is no problems with the areas they didn’t put flooring in. I paid them 9/9/2017 and they didn’t put the flooring in until mid/ late 10/2017 and then I started having trouble the last part of 3/2018. I couldn’t get anyone to come out until 6/2018. They tore out some of the vinyl at that time and left, came back 7/2018 and tore the rest of it out and left. My home has been like this since and they refuse to fix it. I have never written a bad review on anyone until now. If you are thinking of a new flooring I warn you Metro Floors in Moore, Oklahoma is not the place to go. Bill Schober does not stand behind his product. See More
Bill S.
6 years ago
Linda, before you make comments about my rebuttal you really should read it more closely. When Danny was there talking to your husband he recorded your husband's conversation. We have a recording of your husband contradicting everything you are posting online. Also I spoke with leak detection and your adjuster, you didn't tell me that your claim was denied because of groundwater. You didn't have coverage for that. That is not our fault. We are done. Good luck to you.. also I would like to point out that what you're doing is fraud and slander please proceed cautiously.
Joseph S.
6 years ago
I am a BIG fan of a company that stands behind their product but also has a backbone. WTG, Bill Schober.
Linda S.
6 years ago
I hope you never have to deal with something like this Joseph. They walked off and my house is a shamble. My husband is 75 years old next week and his bathroom was left with nothing in it. He got his toilet put in but when he was trying to get the vanity put back in with a dolly the the vanity started to come off the dolly and he tried to catch it. He fell and hurt himself and broke the vanity. I didn’t mean for my personal problems to be out there in Facebook. I put a review on the Better Business Bureau and it ended up on Facebook. I was just trying to keep anyone else from having to go through what I have with this company. If you like a company that has a backbone that is in the wrong then maybe you should purchase your flooring from them.
5.0
Charles S.
6 years ago
We’ve worked with Metro Flooring for quite a while now. They’ve always given us great customer service and the office ladies are always wonderful with design help.I wouldn’t hesitate to use them on any of our jobs.
1.0
Linda E.
6 years ago
5.0
Colleen S.
6 years ago
We tried Metro flooring because a friend had recommended them. Steve helped us choose a wood floor for our great room, and although we did have a problem with the first shipment of flooring, Metro quickly remedied the problem, and bent over backwards to make sure we were satisfied. We are very happy with the end result and the quality of service we received.
3.0
Jared W.
6 years ago
Anonymous
6 years ago
We are sorry you feel that way and are glad you like your floor. I would like to go over your concerns. We had your job scheduled for August 6th. Your material was not available to us from our supplier until that morning, our installers …We are sorry you feel that way and are glad you like your floor. I would like to go over your concerns. We had your job scheduled for August 6th. Your material was not available to us from our supplier until that morning, our installers picked it up from our supplier and headed to your house as quickly as they could. We tried numerous times to call and advise you of the delay and were absolutely fine with your request to communicate by text when you did call back. We understood completely that your foster child had a doctor appointment that ran long and waited until your wife returned to begin work. Considering the layout of your house and the fact that our installers did not start until after lunch it did not allow the thinset enough time to dry to be able to walk on it that night. The second day they worked late to finish for you however the acrylic grout we use had not dried enough to place the couch and a couple tables back in place for you. The installers absolutely should have made arrangements with you to place those items back. While we do not charge to move those items it is part of their job to move the furniture out and back in. They should have also hooked your dryer back up. When I questioned them today about this they explained that your dryer hose was held on by tape instead of the usual bracket they find on dryers. They did not feel comfortable reusing the tape to reconnect your dryer. As far as your financing, you are on a special program through Synchrony Financial which is 24 month, 0% interest with monthly payments. It is absolutely not 30% interest. As far as the price you picked an excellent quality Shaw tile which will serve you well for years to come. We do have woodlook tile starting at $1.69/sf which would have drastically reduced your total. I sincerely wish that during this process if you had any questions or concerns you had simply called me or sent me another text and we would have gladly addressed any issues. If you would like to discuss anything further feel free to call me at 405-409-3033.ThanksBill SchoberMore
5.0
Ann O.
6 years ago
New wood looking tile looks amazing! Customer service was so great! We appreciate everything!
1.0
Sandy A.
6 years ago
Daughter bought several rooms of flooring from Metro. Salesman, Steve, said they would move stuff out of rooms. He came to measure, pointed out to him the custom made furniture that would be a problem to move, he said wouldn't be a problem. Showed him all the boxes, etc. in bedroom used for storage, said wouldn't be a problem. Guys came last week to install floors, informed us they don't move stuff. Main bedroom and bath already cleared out so no problem. Custom made office furniture had been moved to living room few weeks earlier so painters could paint. Had to call office furniture company to reinstall the furniture, which cost to have them come, fortunately they came early next day, then we had to hurry and move all other office items back into room, floor guys were waiting to do living room. The night before, also, daughter and I had to move all the boxes, etc. out of spare bedroom which was being used for storage into bedroom where floor had been laid earlier in the day. There was a lot of really heavy boxes and other items. I might mention that I am elderly! I was complaining on Weds. to the floor guys about Steve telling us they would move the stuff so they offered to call their boss to have Steve call us, he never did. Thurs. floor guys were missing Tmold so Steve had to bring one to house, daughter mentioned again about him saying they would move stuff, he denied saying it and said if they did they'd have to charge extra. Might add too, Steve had said that they were going to cut out a few inches of the kitchen tile, which we didn't have replaced, so the living room flooring would be even with the living room trim. They didn't do this, I asked the flooring guy, he wondered what Steve's reasoning was to do that. He said they don't normally do that, and they didn't! Needless to say, not too happy with Metro. I will say all the floor workers were nice and did a good job.In response to your response: We had no way of knowing your policy except for what Steve told us both at the store and at daughter's house. We told him of the water leak which ruined the biggest part of flooring and of all the boxes and mess we had from moving things around for plumber, sheetrockers, painters, etc. and Steve said no problem they would handle it and he did see mess when he came to measure. He had on the work order that they might have to move some boxes. He is the one who mentioned cutting the kitchen tile to match up with the wall, we wouldn't have known to do that and he had instructions plainly written on the work order on the page with the house diagram. And the t-mold that he brought, he is the one who mismeasured, we wouldn't have known how many it took! I will be happy to send you a copy of the work order if you haven't seen it.
Anonymous
5 years ago
I'm not sure why my original response was removed but I will post it again. Sandy, I'm not sure where the confusion came from since we do not charge to move furniture. Our policy is very clear on what our installers will move, if Steve did …I'm not sure why my original response was removed but I will post it again. Sandy, I'm not sure where the confusion came from since we do not charge to move furniture. Our policy is very clear on what our installers will move, if Steve did not properly cover your responsibilities in getting ready for your installation I will be visiting with Steve about this matter. Our installers will move normal furniture. It is the customer's responsibility to move small items, electronics, breakables and personal items such as clothes, etc. The installers sent me pictures of the rooms in question when they arrived at your daughters house. There wasn't even enough space in the rooms to walk through or even start the job due to the items, boxes and furniture parts stacked in each room. Our installers outlined a plan to complete your job in a timely manner. That plan did involve your family moving the items that were not furniture. I do apologize if that upset you but it was necessary to complete your daughters project. I hope you can understand that moving boxes that we did not pack or cutting tile we did not install opens us up to liability that we cannot assume. Steve was short 1 T Mold which we provided to you at no charge. As I offered before, if you would like to discuss this matter in person or by phone feel free to call me at 405-409-4033.More
5.0
Robert K.
6 years ago
We didn't shop around much, the ratings for Metro Flooring were high and their products seemed competitively priced. Sales people are good, installers are good, prices are good. What more can you ask for? Highly recommended. I was not compensated in any way for this review.
5.0
Melanie G.
6 years ago
Amy M. was our salesperson. She is very knowledgeable, helpful and knows how to design based on the customer’s wishes. The installers were skillful, hard working and respectful of the home owner. Choosing this company was one of the best decisions that we made in our remodel project.
5.0
J H.
6 years ago
5.0
Vicki W.
6 years ago
Metro just finished installing our new tile and did a marvelous job. Their installers came in and in two days moved the furniture, pulled up the old carpet, prepped the floor, grouted and replaced the furniture quickly and efficently. Totally pleased.
5.0
Liz V.
6 years ago
Steve was our salesperson when we did our living room floors last year, and we were so impressed that we returned to him this year for our planned bathroom tile remodel. Both times, he has been incredibly helpful in narrowing down our choices based on our requirements (for example, wood laminate instead of hardwood since it is more pet resistant, tiling that has less pitting since it is going around the tub, etc.). His design skills are also top notch, and he's provided us wi...th excellent suggestions to maximize the appearance of our floors. His suggestions are based on customer needs, not biggest profit (he's actually steered us away from pricier material because it wouldn't meet our needs as well as other material), and that honesty and customer care is what brought us back as repeat customers. I would absolutely recommend Steve and Metro Flooring for anyone in the metro area. See More
5.0
David S.
6 years ago
Metro Flooring is the only place we use for any of our projects!! Not only do they offer great pricing, they provide the highest level of customer service! Don’t waste your time driving from store to store! Local ownership along with great product selection and great pricing is a winning combination! Thanks Metro Flooring!!
Metro F.
6 years ago
Thank you for your continued business, David! We appreciate all the referrals that you send our way.. That is the biggest compliment we could receive!
5.0
Nazareth H.
6 years ago
I shopped many stores before selecting Metro Flooring for my home's carpet. Amy M. was so helpful!! She was quick to start my initial quote, and patient to provide me all the info I needed via phone and email since I was unable to make it down to the show room. She shopped me through the store via pictures and detailed explanations. She was helpful beyond words to make this process smooth for me. She was able to measure out my home one evening due to my work schedule, and promptly scheduled the installation to meet my needs. Installers were quick and professional. Overall, a wonderful experience!! Thank you, Amy!! You truly made the experience exceptional!
Metro F.
6 years ago
Thank you for your business! We truly appreciate you supporting small business like ours!
5.0
Scott W.
6 years ago
Before making my flooring purchase, I put in some research and footwork, visiting multiple floor stores before going to Metro Flooring. I was greeted by Amy who was very tolerant of my indecisiveness!! She was great, she even came out to the house with all of the samples when Bill came to take measurements! The installers where polite and courteous and did a fantastic job, true masters if their trade!! My family and I love our new floors, and I HIGHLY recommend Metro Flooring for your flooring investment!!
Metro F.
6 years ago
Thank you for your business and for supporting small businesses like ours!
5.0
Jim M.
6 years ago
Really good experience with the entire team! Bill and Dena are nice to work with and live up to their word.Danny and Nery are the install and demo team and also did a great job!Highly recommend!
5.0
Tee H.
7 years ago
Teresa is wonderful! Needed tile for the bathrooms and it was so reasonable that I was able to buy flooring for the entire house! She helped me pick colors to match what I already had and walked me through all the products to ensure I had exactly what I needed. So thankful to get customer service like that!
5.0
Kris H.
7 years ago
Great business and would never buy anywhere else. Had or floors done a few years back and still live them. Know several people who we referred that love their floors. They have even donated flooring to the free medical clinic in Moore.
1.0
shelby s.
7 years ago
I wish i could post less than 1 star. 1star is too flattering for my experience.My husband and I went in to match carpet to patch a tear in our apartment flooring. The lady at the counter was rude and talked down to us. We asked if there was something that would match our sample and we told her what Home Depot priced us.She made fun of my husband when he said that him and my father were replacing our carpet and asked us a bunch of rude and unnecessary questions about equipment, that we didn't need, and then laughed at us when we were describing the carpet.I brought my business elsewhere.Manners and ettiquete are key to customer service.
Anonymous
7 years ago
Shelby, we apologize for your experience today, that is not how we conduct business. The salesperson in question has been reprimanded. Please call me at 405-409-4033, we would like to help you with your situation at no charge to you. Thanks, Bill Schober
5.0
Rodney M.
7 years ago
5.0
Jim H.
7 years ago
Very professional installation of my carpet and tile. The sales lady took us through what they offered and listened to us and what our needs were. Showed us samples of carpet and tile that fit our budget and walked us through so we could get the most for what we could afford. Bill came out to our house and measured and went over what to expect when everything started. The contractors that came out to my house were more than courteous and went above and beyond in accommodating me and helping move furniture out of the way to do there jobs. I don't live in a gated community or in a million dollar home, but Bill and his contractors treated as if I did. Very affordable, Very professional, and on my schedule. Thanks Bill......
Anonymous
7 years ago
We appreciate your business and kind words. Enjoy your new floors for years to come. Thanks, Bill Schober.
5.0
Thea G.
7 years ago
Metro Flooring had the products I wanted, gave me a great price, and did excellent installation work. They ordered extra boxes of the tile, wood, and vinyl I chose so that I have spare material for future projects, while still keeping the price below 'the other guys'. They also followed up after the installation to make sure all the final little details were taken care of.
Anonymous
7 years ago
Thank you for your business. We enjoyed working with you and your husband on your beautiful new home.
5.0
Donna D.
7 years ago
I'm so pleased with them that I don't know where to start. They are friendly, professional, best selection, best pricing, and I'm so happy with the work they have done. My new floors are beautiful!!! When its time to redo my shower and bathroom floors, I'm going back to Metro Flooring for the job. Thank you, thank you, thank you!!!I called them back for my shower and bathroom floors along with a backsplash above the sink and counter. I have to say they did NOT disappoint. It looks AWESOME! The gentleman came to work early and stayed late. They are very professional and very polite and cleaned up after themselves. Thank you, thank you, thank you!!! I highly recommend Metro Flooring and Design for all your needs they provide!
Anonymous
7 years ago
Thank you, Donna & Robert. We enjoyed working with you both on your project.
1.0
Danielle C.
7 years ago
I went in last week fully prepared to buy carpet to redo my home. No customers in the store and two sales people couldn't be bothered to come out from the back. Even after having a phone conversation with my husband that I had found the carpet I liked still no one came up. So, after 20 minutes of wandering through the carpets, I took pictures of the carpet that I liked along with the color codes and took my business else where. I'm glad your business is doing so well that you can choose who you will provide service to, that is a great problem to have!
Anonymous
7 years ago
Danielle,I am terribly sorry that you had this experience in our store. This is certainly not the way we conduct business. If you could contact me directly at …Danielle,I am terribly sorry that you had this experience in our store. This is certainly not the way we conduct business. If you could contact me directly at 405.520.0101, I would like to ask you a few questions about what day you were in and time of day so that I may address this issue with the sales staff.Sincerely,Dena SchoberMore
5.0
Emma W.
7 years ago
Gave us great service! Our grout from Lowes turned white when is was black. Then also helped us get new grout for a great price.
5.0
Wayne B.
7 years ago
Customer service is a dying thing but not at Metro Flooring!Bill Schober nailed it! Great products and great service even after the sale! If you need any kind of flooring I highly recommend!
5.0
Susan M.
7 years ago
I don't write reviews. The reason I am writing this is because I was blown away by the professionalism and efficiency your guys delivered with installing my wood look tiles. Bill is awesome, and the install crew went above & beyond every day. We had a large area to pull out the tile so the new stuff could go in. FIVE PLUS STARS!! We will recommend you to all!!
Metro F.
7 years ago
We are glad to hear that! Thank you for your business!
5.0
Ron W.
7 years ago
We had a wonderful experience dealing with. Metro Flooring in Moore. We dealt with Mike Cox, who is a knowledgeable professional. He helped us select a quality product that matched the existing decor in our home. After receiving a detailed bid, we shopped the same product with a competing company that had advertised special "deals". Metro Flooring's bid was considerably better. After placing the order, we were notified of an installation date weeks sooner than we were expecting.Today, a crew of four installers arrived at the designated time and did a very professional job. They were so careful with our furniture, and very polite. The job looks beautiful and perfectly done. We also had a pleasant experience with the owner, Bill Schober.
5.0
Kim D.
8 years ago
5.0
Mark J.
8 years ago
Excellent group of people. They deliver an excellent product and work with you to provide exactly what you need. Their installers are polite and professional.
Anonymous
8 years ago
Thank you, Mark. We appreciate your business.
5.0
Ericka J.
8 years ago
Your guys are doing such a great job today at my house!
Metro F.
8 years ago
We are glad to hear that! Thank you for your business!
4.0
Wei C.
8 years ago
I have some mixed experiences with Metro Flooring. About two months ago, Metro Flooring installed the wood floor for us. I paid the full price upfront and everything went well at the beginning. But there was a last small piece of work and they needed to order something in order to get it done. During these two months, I called them each week and each time I was told someone would come to my home the following week and get it done. After two months, they finally get the job done today. Overall, I have a good experience. They are friendly. The installer, Frank, is very professional. I like the floor and the price seems to be reasonable. I accept their explanation that it was a scheduling error that had caused the two months delay.
5.0
Matthew F.
8 years ago
I had the daunting task of renovating my new (old) house. One of the biggest concerns was flooring. I have searched hi and low for a high quality, reasonably affordable flooring option. From big box stores, to local mom and pops; estimates, estimates and more estimates. I can say that Metro Flooring had THE BEST selection and material/labor prices. Bill and his staff are the best! They worked with MY, not theirs, schedule to get my flooring installed.The install:I work in aviation engineering and quality assurance, and I have a keen eye for detail. As I walked around looking for any kind of discrepancy, much to my pleasure, I found none, not a single one!! The floors look so good, my wife cried when she saw them for the first time! I have already recommended Metro flooring to a close friend of mine. I would stop your search now, and go see Bill. His team of experts will ensure your flooring selection and install goes off without a hitch. I know there is only one stop for me, when I’m ready to finish my bathrooms.
Anonymous
8 years ago
We appreciate your business and enjoyed working with you and your family on your project.
5.0
Long F.
8 years ago
We love our carpet!
"We shopped around for our carpet and ultimately decided to go with Metro Flooring. We are very happy with our carpet - high quality, reasonable price, and the service (including installation) was great!"
5.0
Matt F.
8 years ago
5.0
BIG D.
8 years ago
GREAT SERVICE
FROM THE TOP (BILL) TO THE DELIVERY GUY (DAVID) TO THE INSTALLERS (ETHAN/WALTER) WERE VERY PROFESSIONAL PILOT AND DID A MARVELOUS JOB I WOULD RECOMMEND THEM TO EVERYONE I KNOW AND DON'T KNOW. THANK YOU FOR YOUR WORK WELL DONE LIKE I SAID FROM TOP TO BOTTOM. JIM K NEWCASTLE OK
5.0
Brink
8 years ago
Great service and installation
"They did a great and professional job of installing our new carpet and engineered wood floors throughout out entire house. They were careful when moving our furniture, and cleaned up completely when finished. I would recommend Metro Flooring & Design."
4.0
John25
8 years ago
Great job.
"Love the floor!! There were some holes in the sheet rock I'm assuming from tearing out tile. Other than no one saying anything about it, I know things happen. Floor looks great and we are very happy we had metro do it, it all happened so fast!"
5.0
Karen B.
8 years ago
I just used Metro Flooring again but this time it is for my brand new shower. It is beautiful and they did an incredible job. They pay such attention to detail, it is really great to work with them. They came up with the design to tie the flooring into the shower so it matches and looks incredible. So if you're looking for the best, give Metro a call!I could not be more pleased with the product or the service, from the owner down to the incredible team that came to our house, it was a great experience! They put in the new wood look tiles throughout our home and they are beautiful. So professionally done, the team that came to our home was very knowledgeable and worked with great care to make everything level and perfect. The cost was very reasonable and we are extremely happy. My thanks goes out to all and especially Nery for a job very well done! We have recommended Metro to many of our friends and family and if you are looking for flooring this should be your final stop!
Anonymous
8 years ago
We appreciate your business. Thanks again.
5.0
Aws1812
8 years ago
Commercial Install.
Very pleased with the quality and service. Followup was excellent and took care of all the little issues.
5.0
Diane T.
8 years ago
Bill Sober and Metro Floor are the BEST!
"I have used them for years and each time service is excellent and prompt. They have installed carpet, tile, refinished wood floors, laid new wood floors, repaired wood and tile. No matter the job it is perfect. They have been an excellent company and I have recommended them to many others."
5.0
Elizabeth C.
8 years ago
The Best
"Metro Flooring is absolutely the best flooring place we have used, and we have had a lot of experience in this area, as we are builders. They have quality product, impeccable customer service, and competitive pricing for us as builders and other customers. Their selection is perfect, not overwhelming, but definitely enough to have plenty of choices. And, equally as important, the tile & wood floor setters do beautiful work. We could not be happier with Metro Flooring. And, like I said, we have done business with many flooring companies."
4.0
LinC
8 years ago
Shaw Natural ceramic wood-look flooring
The new floor looks beautiful. Everyone I show loves it.
Anonymous
8 years ago
" Thank you for your business Linda, We enjoyed working with you on your project. "
5.0
Nicole
8 years ago
Excellent service!
"We checked out samples on Friday, chose the color on Monday, and had the carpet finished and installed by Tuesday afternoon! We absolutely love our carpet and had a great experience!"
Anonymous
8 years ago
" We appreciate your business and hope you enjoy your new carpet for years to come. "
5.0
Troy
8 years ago
Great job
I used them recently and was so impressed I used them again.
Anonymous
8 years ago
" Thanks again for your repeat business. "
1.0
Aimee W.
8 years ago
1.0
Banzai D.
9 years ago
Worst company I ever dealt with. Stay away from them or you will be sorry.Would love to explain why but still to mad to do so.
Anonymous
8 years ago
We are very sorry you feel that way. Since I'm not sure who you are or what we have done to anger you I am unable to remedy the situation. You can call me anytime at 405-409-4033 to discuss the matter. Thank you for your time. Bill Schober
5.0
Wayne B.
9 years ago
Great people to deal with. Made sure we were completely satisfied with no hassles.
5.0
Rodney M.
9 years ago
5.0
joshlarkins
9 years ago
Great experience!
Bill was great to work with and really went the extra mile to accommodate us. I would highly recommend using Metro Flooring.
5.0
Ryan
10 years ago
I have two great experiences with Metro Flooring. The staff is friendly and knowledgable. I would recommend them over the big box stores.
5.0
Renata H.
12 years ago
I had a great experience with Metro Flooring. Before I began this project, I priced several businesses in the area, and Metro Flooring came in not only with the most competitive bid but also with the highest quality materials.Throughout the entire process, Bill was very helpful in explaining the flooring options that were available and helping me decide what would be best for my home. The install crew was in and out of the house for almost a week and was always very nice, professional and trustworthy.I highly recommend Metro Flooring!