METRO FLOORING & DESIGN LLC

4.4
|
44 Reviews
Offering a full line of flooring products and services to include Custom Wood Repair and Sand and Finish. 0% financing on all products and services.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Metro Flooring & Design 2719 S Service Rd, Moore, OK 73160-5500 405-703-4085 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
44 Reviews

Reviews


5.0
4 days ago Before making my flooring purchase, I put in some research and footwork, visiting multiple floor stores before going to Metro Flooring. I was greeted by Amy who was very tolerant of my indecisiveness!! She was great, she even came out to the house with all of the samples when Bill came to take measurements! The installers where polite and courteous and did a fantastic job, true masters if their trade!! My family and I love our new floors, and I HIGHLY recommend Metro Flooring for your flooring investment!!
5.0
last week Really good experience with the entire team! Bill and Dena are nice to work with and live up to their word. Danny and Nery are the install and demo team and also did a great job! Highly recommend!
5.0
2 months ago Teresa is wonderful! Needed tile for the bathrooms and it was so reasonable that I was able to buy flooring for the entire house! She helped me pick colors to match what I already had and walked me through all the products to ensure I had exactly what I needed. So thankful to get customer service like that!
5.0
3 months ago Great business and would never buy anywhere else. Had or floors done a few years back and still live them. Know several people who we referred that love their floors. They have even donated flooring to the free medical clinic in Moore.
1.0
3 months ago I wish i could post less than 1 star. 1 star is too flattering for my experience. My husband and I went in to match carpet to patch a tear in our apartment flooring. The lady at the counter was rude and talked down to us. We asked if there was something that would match our sample and we told her what Home Depot priced us. She said she didn't have anything that matched but we could look around, without her offering any help. She never welcomed us into the store and she never got up to show us where the carpet was that was close to what we're were wanting. She made fun of my husband when he said that him and my father were replacing our carpet, who has experience replacing flooring, and asked us a bunch of rude and unnecessary questions about equipment, that we didn't need, and then laughed at us when we were describing the carpet. I brought my business elsewhere.Manners and ettiquete are key to customer service.
3 months ago My name is Dena Schober. I am the owner here at Metro Flooring. Can you please give me a call at the store, 405-703-4085? This isn't the way we conduct business and I would like to get more information about your experience.
1.0
3 months ago I wish i could post less than 1 star. 1star is too flattering for my experience. My husband and I went in to match carpet to patch a tear in our apartment flooring. The lady at the counter was rude and talked down to us. We asked if there was something that would match our sample and we told her what Home Depot priced us. She made fun of my husband when he said that him and my father were replacing our carpet and asked us a bunch of rude and unnecessary questions about equipment, that we didn't need, and then laughed at us when we were describing the carpet. I brought my business elsewhere. Manners and ettiquete are key to customer service.
3 months ago Shelby, we apologize for your experience today, that is not how we conduct business. The salesperson in question has been reprimanded. Please call me at 405-409-4033, we would like to help you with your situation at no charge to you. Thanks, Bill Schober
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago Very professional installation of my carpet and tile. The sales lady took us through what they offered and listened to us and what our needs were. Showed us samples of carpet and tile that fit our budget and walked us through so we could get the most for what we could afford. Bill came out to our house and measured and went over what to expect when everything started. The contractors that came out to my house were more than courteous and went above and beyond in accommodating me and helping move furniture out of the way to do there jobs. I don't live in a gated community or in a million dollar home, but Bill and his contractors treated as if I did. Very affordable, Very professional, and on my schedule. Thanks Bill......
5 months ago We appreciate your business and kind words. Enjoy your new floors for years to come. Thanks, Bill Schober.
5.0
5 months ago Metro Flooring had the products I wanted, gave me a great price, and did excellent installation work. They ordered extra boxes of the tile, wood, and vinyl I chose so that I have spare material for future projects, while still keeping the price below 'the other guys'. They also followed up after the installation to make sure all the final little details were taken care of.
5 months ago Thank you for your business. We enjoyed working with you and your husband on your beautiful new home.
5.0
6 months ago I'm so pleased with them that I don't know where to start. They are friendly, professional, best selection, best pricing, and I'm so happy with the work they have done. My new floors are beautiful!!! When its time to redo my shower and bathroom floors, I'm going back to Metro Flooring for the job. Thank you, thank you, thank you!!!
6 months ago Thank you, Donna & Robert. We enjoyed working with you both on your project.
5.0
8 months ago The selection of flooring at this store is amazing!! I was really looking for a rustic farmhouse look in my house and the owner, Dena, knew exactly what my vision was and helped me find the cutest distressed wood-look tile for my home! The staff was all super nice to me and my husband, they set an appointment to measure my house (so I didn't have to!!) for the tile, and they quickly put me on their schedule to come out and install my new floors. The gentlemen that came out to install my flooring were all very nice and respectful of my home. They gave me heads up about what to expect and how to properly care for my new floor. Dena and Bill have made me a loyal customer and I will refer them to anyone!
1.0
9 months ago I went in last week fully prepared to buy carpet to redo my home. No customers in the store and two sales people couldn't be bothered to come out from the back. Even after having a phone conversation with my husband that I had found the carpet I liked still no one came up. So, after 20 minutes of wandering through the carpets, I took pictures of the carpet that I liked along with the color codes and took my business else where. I'm glad your business is doing so well that you can choose who you will provide service to, that is a great problem to have!
8 months ago Danielle, I am terribly sorry that you had this experience in our store. This is certainly not the way we conduct business. If you could contact me directly at 405.520.0101, I would like to ask you a few questions about what day you were in and time of day so that I may address this issue with the sales staff. Sincerely, Dena Schober
5.0
9 months ago Gave us great service!= Our grout from louws turned white when is was black. Then also helped us get new grout for a great price.
5.0
10 months ago Customer service is a dying thing but not at Metro Flooring!Bill Schober nailed it! Great products and great service even after the sale! If you need any kind of flooring I highly recommend!
5.0
10 months ago I don't write reviews. The reason I am writing this is because I was blown away by the professionalism and efficiency your guys delivered with installing my wood look tiles. Bill is awesome, and the install crew went above & beyond every day. We had a large area to pull out the tile so the new stuff could go in. FIVE PLUS STARS!! We will recommend you to all!!
10 months ago We are glad to hear that! Thank you for your business!
5.0
12 months ago We had a wonderful experience dealing with. Metro Flooring in Moore. We dealt with Mike Cox, who is a knowledgeable professional. He helped us select a quality product that matched the existing decor in our home. After receiving a detailed bid, we shopped the same product with a competing company that had advertised special "deals". Metro Flooring's bid was considerably better. After placing the order, we were notified of an installation date weeks sooner than we were expecting. Today, a crew of four installers arrived at the designated time and did a very professional job. They were so careful with our furniture, and very polite. The job looks beautiful and perfectly done. We also had a pleasant experience with the owner, Bill Schober.
5.0
last year So glad that I found Metro Flooring after months of dealing with Beckett Brothers & getting no where. �Steve at Metro was so friendly & helpful. �We had a wood floor repair job but our existing flooring had been discontinued & luckily Metro had the best match for a replacement. �Our order came in promptly & installation was scheduled just as quickly. �Installation went well & the crew was very concerned about doing a good job & making sure we were pleased. �Couldn't ask for better all around service!!
5.0
last year Excellent group of people. They deliver an excellent product and work with you to provide exactly what you need. Their installers are polite and professional.
last year Thank you, Mark. We appreciate your business.
5.0
last year Your guys are doing such a great job today at my house!
last year We are glad to hear that! Thank you for your business!
4.0
last year I have some mixed experiences with Metro Flooring. About two months ago, Metro Flooring installed the wood floor for us. I paid the full price upfront and everything went well at the beginning. But there was a last small piece of work and they needed to order something in order to get it done. During these two months, I called them each week and each time I was told someone would come to my home the following week and get it done. After two months, they finally get the job done today. Overall, I have a good experience. They are friendly. The installer, Frank, is very professional. I like the floor and the price seems to be reasonable. I accept their explanation that it was a scheduling error that had caused the two months delay.
5.0
last year I had the daunting task of renovating my new (old) house. One of the biggest concerns was flooring. I have searched hi and low for a high quality, reasonably affordable flooring option. From big box stores, to local mom and pops; estimates, estimates and more estimates. I can say that Metro Flooring had THE BEST selection and material/labor prices. Bill and his staff are the best! They worked with MY, not theirs, schedule to get my flooring installed. The install: I work in aviation engineering and quality assurance, and I have a keen eye for detail. As I walked around looking for any kind of discrepancy, much to my pleasure, I found none, not a single one!! The floors look so good, my wife cried when she saw them for the first time! I have already recommended Metro flooring to a close friend of mine. I would stop your search now, and go see Bill. His team of experts will ensure your flooring selection and install goes off without a hitch. I know there is only one stop for me, when Im ready to finish my bathrooms.
last year We appreciate your business and enjoyed working with you and your family on your project.
5.0
last year We love our carpet! "We shopped around for our carpet and ultimately decided to go with Metro Flooring. We are very happy with our carpet - high quality, reasonable price, and the service (including installation) was great!"
5.0
last year I had the daunting task of renovating my new (old) house. One of the biggest concerns was flooring. I have searched hi and low for a high quality, reasonably affordable flooring option. From big box stores, to local mom and pops; estimates, estimates and more estimates. I can say that Metro Flooring had THE BEST selection and material/labor prices. Bill and his staff are the best! They worked with MY, not theirs, schedule to get my flooring installed. The install: I work in aviation engineering and quality assurance, and I have a keen eye for detail. As I walked around looking for any kind of discrepancy, much to my pleasure, I found none, not a single one!! The floors look so good, my wife cried when she saw them for the first time! I have already recommended Metro flooring to a close friend of mine. I would stop your search now, and go see Bill. His team of experts will ensure your flooring selection and install goes off without a hitch. I know there is only one stop for me, when I'm ready to finish my bathrooms.
5.0
last year GREAT SERVICE FROM THE TOP (BILL) TO THE DELIVERY GUY (DAVID) TO THE INSTALLERS (ETHAN/WALTER) WERE VERY PROFESSIONAL PILOT AND DID A MARVELOUS JOB I WOULD RECOMMEND THEM TO EVERYONE I KNOW AND DON'T KNOW. THANK YOU FOR YOUR WORK WELL DONE LIKE I SAID FROM TOP TO BOTTOM. JIM K NEWCASTLE OK
5.0
last year Great service and installation "They did a great and professional job of installing our new carpet and engineered wood floors throughout out entire house. They were careful when moving our furniture, and cleaned up completely when finished. I would recommend Metro Flooring & Design."
4.0
last year Great job. "Love the floor!! There were some holes in the sheet rock I'm assuming from tearing out tile. Other than no one saying anything about it, I know things happen. Floor looks great and we are very happy we had metro do it, it all happened so fast!"
5.0
last year I just used Metro Flooring again but this time it is for my brand new shower. It is beautiful and they did an incredible job. They pay such attention to detail, it is really great to work with them. They came up with the design to tie the flooring into the shower so it matches and looks incredible. So if you're looking for the best, give Metro a call! I could not be more pleased with the product or the service, from the owner down to the incredible team that came to our house, it was a great experience! They put in the new wood look tiles throughout our home and they are beautiful. So professionally done, the team that came to our home was very knowledgeable and worked with great care to make everything level and perfect. The cost was very reasonable and we are extremely happy. My thanks goes out to all and especially Nery for a job very well done! We have recommended Metro to many of our friends and family and if you are looking for flooring this should be your final stop!
last year We appreciate your business. Thanks again.
5.0
last year Commercial Install. Very pleased with the quality and service. Followup was excellent and took care of all the little issues.
5.0
last year Bill Sober and Metro Floor are the BEST! "I have used them for years and each time service is excellent and prompt. They have installed carpet, tile, refinished wood floors, laid new wood floors, repaired wood and tile. No matter the job it is perfect. They have been an excellent company and I have recommended them to many others."
5.0
last year The Best "Metro Flooring is absolutely the best flooring place we have used, and we have had a lot of experience in this area, as we are builders. They have quality product, impeccable customer service, and competitive pricing for us as builders and other customers. Their selection is perfect, not overwhelming, but definitely enough to have plenty of choices. And, equally as important, the tile & wood floor setters do beautiful work. We could not be happier with Metro Flooring. And, like I said, we have done business with many flooring companies."
4.0
last year Shaw Natural ceramic wood-look flooring The new floor looks beautiful. Everyone I show loves it.
last year "
Thank you for your business Linda, We enjoyed working with you on your project.
"
5.0
last year Excellent service! "We checked out samples on Friday, chose the color on Monday, and had the carpet finished and installed by Tuesday afternoon! We absolutely love our carpet and had a great experience!"
last year "
We appreciate your business and hope you enjoy your new carpet for years to come.
"
5.0
last year Great job I used them recently and was so impressed I used them again.
last year "
Thanks again for your repeat business.
"
1.0
last year My husband and I chose Metro Flooring to do tile in our kitchen and dining room after my husband's parents had a good experience with them doing laminate in their kitchen. We chose a wood-look tile and wanted a seamless look. Bill, our salesman, came to our house for the tile selection but didn't bring grout colors. He said his assistant Teresa would e-mail them, which never happened, so I went back into the store to choose a color. Bill brought out a gray grout, which he said Teresa had picked for us but then corrected himself and said that was what was chosen for another customer who had picked the same tile. He then helped me find a chocolate brown that matched the tile really well. After the grout began to dry, we realized it was a dark gray. My husband spoke with Bill, who said that was the color I chose with Teresa (who I had not spoken to other than a greeting the first time we went in). It was obvious at this point, I had been mistaken twice for another customer. If Metro had owned up to their mistake at this point and initiated the effort to fix it, we'd be understanding. However, we were treated rudely by Teresa in choosing a grout colorant to fix the mistake, as if it were our fault. Our experience with Metro Flooring is that communication and organization are not their strong points, not to mention being forthcoming when mistakes are made.
last year Business Owner I understand you were not happy with the grout color that was installed with your tile. As soon as you brought the problem to our attention my immediate response was simply "come pick another color and we will fix the issue". I explained that we will color the grout with an acrylic grout sealant that will both permanently change the color of the grout and seal it at the same time. I spoke with your husband several times over the course of the next week while you reselected your grout color. Every time I spoke to your husband, I stressed that we would make sure you were happy with the final product. Your final selection was a chocolate brown from Mapei, a different product line than we had originally shown you. We immediately ordered the colorant and scheduled the repair for 1-29-16. I spoke with your husband the morning of 2-1-16 to make sure the repair had gone well. He said you both were very happy with the final product. �We have changed our policy on grout selection to ensure that everyone involved, including the customer, understands which grout has been selected with which tile to eliminate any confusion. We apologize for any inconvenience you have gone through during this process and want you to know that your satisfaction with your flooring was always our goal.
1.0
2 years ago Worst company I ever dealt with. Stay away from them or you will be sorry.Would love to explain why but still to mad to do so.
2 years ago We are very sorry you feel that way. Since I'm not sure who you are or what we have done to anger you I am unable to remedy the situation. You can call me anytime at 405-409-4033 to discuss the matter. Thank you for your time. Bill Schober
5.0
2 years ago Great people to deal with. Made sure we were completely satisfied with no hassles.
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago Great experience! Bill was great to work with and really went the extra mile to accommodate us. I would highly recommend using Metro Flooring.
5.0
3 years ago I have two great experiences with Metro Flooring. The staff is friendly and knowledgable. I would recommend them over the big box stores.
5.0
5 years ago Very, very happy!!! I told them my budget and what I wanted,and they knew exactly what to offer me, and it was by no means cheap looking. Very willing to answer any and all questions I had. Friendly, clean, professional. We had wood floors and carpet installed and their crew they stand by was amazing. We will be calling them soon to do the kids' rooms. We couldn't be happier and more pleased. We were also glad to stay local. Great business that I'm sure is here to stay.
5.0
5 years ago This floor turned out great. They brought over the samples to decide. The product was ready very quickly. Getting a day set to plan was seamless. The installers showed up ready to work and quickly got started. All three were polite and very professional. The install went fairly quick, I was impressed! The sight was cleaned and the carpet installer came in and tied up the loose end where the carpet meets the floor the next day. Great communication from everyone throughout the entire process. I love the way the floor turned out and am planning my next job with Metro.
5.0
5 years ago I had a great experience with Metro Flooring. Before I began this project, I priced several businesses in the area, and Metro Flooring came in not only with the most competitive bid but also with the highest quality materials. Throughout the entire process, Bill was very helpful in explaining the flooring options that were available and helping me decide what would be best for my home. The install crew was in and out of the house for almost a week and was always very nice, professional and trustworthy. I highly recommend Metro Flooring!
1.0
6 years ago Extremely unprofessional, signed me up for a credit card without my permission and without my signature on the terms and conditions...which is against the law. Their workers are slow and only showed up on time for 1 of the 3 days. Very little communication between the installation crew, Metro Flooring, and the customer.
6 years ago We concluded our transaction by phone because of your busy schedule. I clearly explained our financing program to you on 2 separate occasions, at length, prior to you giving us your credit application by phone, The credit card you received was part of that program. You verbally agreed to the terms and agreed that we could run the charge after the installation was completed. I even called you the day we finished to get your permission to run the charge. We bent over backwards to accommidate your schedule for the installation. You did not even buy the material from us nor did we measure your job. You did. It was not our fault you did not order the correct amount of trim for your job. We were trying to help you with your project and save you money. The quality of our workmanship has never been in question. I am thankful that I was able to post this reply.
5.0
6 years ago Metro Flooring is a great place to buy flooring! I was in the process of getting into a new home and money is tight these days, especially in this economy. Everyone was so helpful and understanding of my situation. They told me about their 0% financing and I took advantage of that for all of the upgrades I wanted. I felt like I was given the royal treatment through the entire process. I would recommend to all I know to check out Metro Flooring before purchasing their flooring! Thanks guys!