RIEMER FLOORS

4.4
|
221 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Riemer Floors 1865 S Telegraph Rd, Bloomfield Hills, MI 48302-0163 248-335-3500 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
221 Reviews

Reviews


5.0
4 days ago This customer did not leave a comment.
4.0
3 weeks ago Always treated well at Riemer. Prices are fair.
5.0
3 weeks ago This customer did not leave a comment.
4.0
last month Working with Riemer now....and very happy. They almost dropped the ball on an installation....and trust me we are moving into a new home and I have so many things scheduled and all depend on the other areas being completed....so we almost had the pieces fall apart BUT they heard our disappointment and jumped through hoops to rectify their mistake. So....I will keep you posted but expect great results!!
5.0
last month Great experience
5.0
last month Riemer installed our new luxury vinyl flooring and the experience was great. It started with Chris Shanks as our salesperson who was professional and very detail oriented. He was so helpful in making sure we selected the right flooring. Everything went ahead as scheduled. The installers, Josh and Chris, did a beautiful job and were a pleasure to work with. It was a great experience.
5.0
2 months ago I had to replace carpet due to a manufacturer defect. I went in to pick something else. Knowing there was no commission to be earned Jerry Grzech was so willing to help me when I walked in the door and explained my situation. He is a great and knowledgeable sales person. He certainly knows his product lines. I would recommend him and Riemer for any flooring needs. Kathy was great in starting my claim process. I am so pleased with everyone I have worked with in this company and definitely will go back. The flooring you can get anywhere but the service is what is important and they excel with that.
1.0
3 months ago Very disappointed... It seems like ownership is very arrogant and single minded (money}, namely Paul Riemer. Seemed to carry the attitude that if you are not from Oakland county, you aren't worth working with. I will never go into that showroom again nor would I ever recommend Riemer floors to anyone.
3 months ago Kim - I am deeply concerned after reading your comments about your experience. I searched our system to find a quote or an order to better respond to your concerns and am unable to locate one. Perhaps you identify under another name? Could you please call us, I would appreciate the opportunity to learn more about your concerns and why you feel this way. We have done business in all southeast Michigan communities for over 70 years and feel every client is an important customer.
0.0
4 months ago Nice quality work ... This is what I came home to a finished product....
5.0
4 months ago We are repeat customers of Reimer Floors. We purchased carpeting for a great room and 3 bedrooms. Our salesperson Karl was very knowledgeable and helpful to us when choosing the right carpet for us. We are very happy with the installation. The installers paid attention to every little detail, including floor boards, leveling the carpet to connecting floors, and seaming. They were friendly, respectful of walls and wood floors, and cleaned up everything.
0.0
4 months ago I can’t say enough about Riemers, Dave Ohlinger and the installation team. They put wood flooring in throughout my new home and it turned out better than I could have imagined. Dave was patient, knowledgeable and was able to answer all my questions and concerns. The product and installation was primo!
4 months ago Heidi, Congratulations on your new home! It is stunning. We are proud to have been part of your project. Thank you for passing on your praises for Dave and our installation crew. Enjoy your beautiful home, and if you need anything please let Dave know!
5.0
4 months ago I was referred to Riemer via a co-worker as she had used them for multiple projects on her ranch style home. Stephen came and did all the measurements and came back with a quote less than 24 hours later. I explained I was on a time constraint as I'd like to have the carpet ripped up and replaced with hardwood floors prior to moving into the home. He promised it would be done in 3 days if not less. Even with the issue of my concrete floor being uneven, they still completed the project on time. Stephen did things the right way by having me visually see the color of the floors prior to starting the project and even meeting with me on site at my work to confirm and sign off. I will be calling them again when we redo our upstairs. Great work.
5.0
4 months ago I was referred to Riemer via a co-worker as she had used them for multiple projects on her ranch style home. Stephen came and did all the measurements and came back with a quote less than 24 hours later. I explained I was on a time constraint as I'd like to have the carpet ripped up and replaced with hardwood floors prior to moving into the home. He promised it would be done in 3 days if not less. Even with the issue of my concrete floor being uneven, they still completed the project on time. Stephen did things the right way by having me visually see the color of the floors prior to starting the project and even meeting with me on site at my work to confirm and sign off. I will be calling them again when we redo our upstairs. Great work.
1.0
4 months ago Even though the salesman told me my job would take a week and a half, it took seven and a half. No one took responsibility for the many things that went wrong a...
0.0
4 months ago Avoid Riemer until/unless they sort themselves out! Others say that Riemer has been riding on a good past reputation for about 3 years. Wish I'd known that a few months ago. I'm happy with the flooring product & the installers, but it was one flub after another from the in-house staff: couldn't describe what to expect during installation, time estimates were ridiculously off, damaged & mismatched product was sent again & again (no one noticed?), & the salesman stopped communicating early on. Just placed an order with Perfect Floors - all good there so far. 🍀
4.0
4 months ago Excellent knowledgeable salesman and very quick arrival of flooring
5.0
5 months ago We love our new floors installed by Riemer Floors. We chose the Armstrong Alterna Reserve Allegheny flooring. Karl was our salesman. We could tell he had many years of experience. He carefully explained the process. And the job was done exactly as he described. Our installer was Pat. He had 30 years of experience and because our project was more involved and required a great deal of precision, Riemer thought he would be the best man for the job. We had chosen the 3 sizes of tile and the tile has to be carefully placed. All we can say is wow! Pat did an amazing job! His work was very detailed and precise. Pat brought his partner Barry on to help complete the work towards the end of the project which took about 5 days altogether. There was a lot of hammering and a lot of dust but the floors came out beautifully. They feel warmer than traditional tile, very kind to the feet, and beautiful to the eye. It's like walking on art.
5.0
5 months ago This is the second house I've had Riemer Floors carpet. Each time they have done an awesome job with the selection, sales and installation. I can't say enough good things about them as a flooring provider. What a pleasure doing business with them.
5.0
6 months ago I have worked with Dave Ohlinger on several home projects over the years. He has also done work for my Mother and Sister. Dave is an exceptional salesman to work with. He knows his products and strives to help the customer achieve expectations. Through the whole process Dave was a pleasure to work with. I highly recommend him.
5.0
6 months ago My parents worked with Riemer Floors in the past and recommended we do the same to replace the carpet in a home we just purchased. We had a great experience working with Kimberly Riemer. The installers did a professional job and got done ahead of schedule. We were surprised and touched to receive a personal thank you card from Kimberly in the mail after our installation. We are very happy with our carpet and would not hesitate to go back to Riemer in the future.
5.0
6 months ago Riemer Floors is the best in the business as far as I am concerned for Carpet, Hardwood Floors, Luxury Vinyl Flooring, Tile, Stone, Cork, Bamboo, Area Rugs, Laminate, Flooring Installation, Cleaning & Maintenance. I have been using them for twenty plus years and have never been disappointed. Dan Daly is my go to sales rep and he knows his inventory and is very professional.
5.0
6 months ago Riemer Floors is my one and only contact for all my clients flooring needs and my go to guy is Dan Daly. Give them a try and you won't be disappointed!
0.0
6 months ago I have been using Riemer Floors for twenty plus years. I am an interior designer and highly recommend them. Dan Daly is my go to guy. He is very professional, knows his inventory and gets orders completed very efficiently. You won't be disappointed.
5.0
6 months ago Ask for Tim!
5.0
6 months ago Mark Wiacek was the BEST!!! I originally came in looking for an area rug and ended up buying our new kitchen floors and lower level carpet here because Mark’s service was exceptional. He went above and beyond to accommodate my schedule for measurements, then executed the project swiftly and accurately. Thoughtout the install, Mark called to check in and provided great communication. Hands down a great experience, and we love our new floors and carpet.
5.0
6 months ago I had used Riemer Floors for advice several times and then ended up buying elsewhere. So this time I decided I owed them some business and went straight there when I needed to carpet an entire 2 bedroom condo. I told my salesman, Pat, roughly what I was looking for, and he picked out something absolutely perfect. He didn't try to sell me up and really listened to what I wanted. The installer was also excellent. He was pleasant to have around and did a perfect job.
5.0
6 months ago We have been dealing with Reimer Floors and specifically Dave Ohlinger for many years and have been very happy with the level of service we have received! Dave Ohlinger our sales Representative is very knowledgable about all of the quality flooring products that Reimer Floors carries and.has always gone that extra mile to be certain that we are well educated about all aspects of our product resulting in a purchase and the installation that is smooth and seamless. Definitely a great company to work with for all flooring needs!
0.0
6 months ago The Riemer team of salespeople, technicians and installers are a first-rate team. Wonderful service! We highly recommend Riemer Floors.
5.0
7 months ago I’ve used Riemer Floors many times for carpet installation and every time it’s been a wonderful experience. They have great customer service and followthrough. I’ve done business with Kim numerous times and have referred her to my friends and family. You definitely have to take a visit to the store to see all their beautiful samples.
5.0
7 months ago We recently purchased carpet and Kim was wonderful to work with. I would certainly recommend her as well as the company for any carpet or flooring needs !
5.0
7 months ago Kimberly Riemer helped me select a carpet and border for an area rug for our living room. It’s beautiful!!!! Her patience and communication throughout the process was greatly appreciated. I will gladly return to Riemer for our future carpet needs!!
5.0
7 months ago I had a very nice experience with Riemer Floors. I shopped all over looking for carpet and was very reluctant to use a big box store. My salesman Tim Michon was very pleasant, patient and knowledgeable. I was very specific about what shade I did not want and we found some very nice options and I took samples home and narrowed it down. Tim came to my home to measure and even helped me decide on a shade that went well with my three bedrooms. By the way their Karastan samples are an awesome size! (Not a little square)! However, the price of the one I selected was a little high for my budget, but Tim worked some magic and we made a sale. They installed my Karastan carpet yesterday and everything looks beautiful. The main office called me the day before my install date and told me a time and they actually showed up early! Low and behold I don't think I have ever had that happen before! (No waiting around with a five hour time frame)! The guy that installed was great and has been doing it for 34 years! YAY
5.0
7 months ago Riemer Floors is wonderful! We worked with Kimberly Riemer and she gave us exceptional service and explained all options for us. Installation went very well and we are happy with our selection! Highly recommend Riemer Floors!!
5.0
7 months ago I gotta tell people I had a perfect experience at Riemer floors. No relation check the spelling. Lol. Highly recommend our salesman Pat Gahman. Friendly, answers questions, and goes away when necessary for no pressure sales. I had 3/4 prefinished hardwood installed in my whole first floor and my installer (ask for Gavin ) really exceeded all expectations. Previously had a liquidator install my floor with ALOT of issues. So glad I chose Riemer floors this time around.
5.0
7 months ago Kim at Riemer floors has been great to work with. We purchased carpet when our home was built. And it looks great, most recently they replaced some carpet from water damage and it looks great.
5.0
7 months ago Kimberly was a real joy to work with, during the selection process she spent all the time my wife needed to both explain the different levels of carpeting and answer all the questions she had. We also received quotes from 2 other stores for the same carpet and the Riemer quote was the best. The workers that came to the home were professional in their workmanship and efficient in the installation. All the old carpet was removed from our home in a timely manner and the workers made sure our home was clean of any debris before they left our home. Reimer hit a home run with us from start to finish
5.0
7 months ago We worked with Dave Ohlinger twice now and thought he did a fantastic job both times. He helped us stay within our budget and found the perfect fit of carpet for our home. He was very accessible and accommodating. We will definitely be back in the future. We appreciate the family business feel of the company as a whole as well.
5.0
7 months ago I had Riemer install hardwoods and carpet in my new home. Dave Ohlinger did an excellent job from showing us options to measuring the job site, and have the carpet and wood installs. Dave is a true professional, and a heck of a nice guy. Thank Dave!
5.0
7 months ago The Reimer family’s customer service is second to none. My family has been using Riemer flooring for our dental office and family home for years. They will come to your place of business or home to measure and provide a consultation. Their product selection is superior and second to none. I would not shop anywhere else. I have friends that have purchased carpeting with lesser reputable stores and have had horrible experiences where their calls are not returned. Riemers are a family business that stands behind their products.
5.0
7 months ago I strongly recommend Riemer Floors based upon my recent experience with them.I was looking for hardwood floors for my office. I found the big-box, hardware stores to have inferior products and their staff were completely lacking in knowledge about the products they were selling. At Riemer's, I was assisted by Kimberly Riemer who had extensive knowledge about the numerous wood flooring products and helped me select the right flooring.Her installation staff were prompt and very professional. A great store
5.0
7 months ago We had our entire 2000 SF ranch home renovated. Riemer removed the wall to wall carpeting throughout and replaced it with beautiful hardwood. Selecting the best color and width of hardwood was very tricky but Kim Riemer came through for us and helped us select the perfect flooring. The installers were all very professional and hard working. We couldn't be more pleased.
5.0
8 months ago This customer did not leave a comment.
0.0
8 months ago Our first experience with Riemer Floors was two years ago to have new wood floors and a stair runner installed. Kimberly Riemer was very helpful through the entire process from our flooring selection until the final day of installation. The install team did a fantastic job and maintained a clean job site. We are very happy with the final product to this day and get compliments all the time on the look of our floors. We couldn't be happier with the products and professionalism Riemer Floors provides.
5.0
8 months ago Kimberly Riemer and the Riemer Floors team were a huge help when we bought and renovated our 1931 colonial. Kimberly listened to what we wanted and made great suggestions. She even had some creative solutions for dealing with our two very active dogs. I would recommend Riemer to anyone looking for new flooring for their home.
8 months ago Thank you for the feedback! We hope that you and your pups are enjoying your new floors. Renovations can be such a headache if your not prepared - glad we could help!
5.0
8 months ago Excellent experience working with Kimberly Riemer and her staff on carpet installation on two separate occasions. The installation team did an outstanding job and our new carpeting is high quality and looks beautiful in our home. Kimberly is a consummate professional who also adds that special personal touch so important in creating a great customer experience. We will do business with her in the future. I highly recommend Kimberly and the entire team at Riemer Floors.
5.0
8 months ago We recently bought hardwood floors from Riemer and are very satisfied with the purchase. David Ohlinger, our salesman, was very helpful in the showroom, providing us with as many samples as we needed. He is very knowledgeable of the products they sell, very friendly and easy to work with. Great experience! Thanks for everything.
5.0
8 months ago The Riemer Floors Team provided not only outstanding product offerings, but service. The upfront design support to replace flooring in our Mid Century Modern home helped us select the correct flooring (both carpeting and tiles) for our 1954 home. The high level of service continued through the removal and installation process. Also, we found a vent that was covered several months after installation and this was immediately resolved. Another important aspect, everything was completed within the defined time frame. We have used the big box stores in the past and our satisfaction level for product, service and price is higher with Riemer Floors. We plan to use Riemer Floors again on our next project.
5.0
8 months ago I appreciated the patience, perseverance, and tireless energy that Brian Sobczynski displayed in working with us. We had some unusual needs for homeowners and he answered all our questions and helped us solve our problems.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago Our salesmen Dave Ohlinger helped us through a very difficult issue with our kitchen floor. He gave us so many options to choose from especially when our floor is concrete. With an excellent salesmen and installers we now have the floor we've been wanting for years. We will definitely recommend Riemer Floors to family & friends.
5.0
8 months ago Dave Ohlinger is the perfect customer advocate. He worked tirelessly to make our flooring experience rewarding and hassle free. He provided more samples than we could carry and detailed process and specifications for the job. He is definitely our go to guy!
5.0
8 months ago Outstanding service by Bruce. The installation team was fabulous. They were professional and their work flawless. Their clean-up at the end of each day/project exceeded my expectations. This was simply the best renovation experience that I have ever had in 35 plus years. I will always use Riemer - and encourage others to do the same.
5.0
8 months ago My experience at Riemer Floors has been exceptional, largely due to the personalized efforts of Dave Ohlinger. We have worked with Dave now for all our carpeting needs in 2 homes and his attention to detail, thoughtful suggestions and timely feedback have made for smooth installations. I'd highly recommend this company and sales consultant.
8 months ago We're pleased to hear that Dave and his extensive knowledge have helped you with flooring in two homes! Thank you for continuing to support Riemer Floors!
0.0
8 months ago I sure hope Reimer Floors takes care of this issue I've had with my new construction floor installation, after being inspection, and patched up for the 6th time. Reimer is blaming Infinity Homes, and vice-verse. Very poor workmanship, and I know the owners/employees of Reimer Floors would not want their floors in their homes looking the way mine look. Tired of arguing with Reimer about what they all act like they don't see is wrong with the installation, and finished product.
3 months ago Riemer Floors, Inc.
5.0
8 months ago We have worked with Dave O. for many years. We are now on our fourth home and would not use anyone else for our flooring needs. From wood to carpet to rugs, they know their product, and offer experience as to pros/cons in each application. Their knowledge is unmatched, they stand by their products and take the time to listen.
8 months ago Thank you for your feedback and support over the years! I'll pass on your review to Dave.
5.0
8 months ago Paul Riemer (the owner) personally came over and helped to rectify the issues we had when there was a problem with our new carpet. We are happy with the resolution and would recommend using Reimer Floors for all your flooring needs. The installers also did a excellent job! Thank you again, Paul & Steve.
8 months ago Business Owner Thank you for the time to meet with us. I am pleased we could reach a solution that made you happy! Thanks again for your patience.
5.0
8 months ago Dave O, the front desk, the installation guys - everyone throughout the process was a pleasure to deal with, very professional. Dave understood our budget, and helped us get good carpeting without the pushy sales devices you so often encounter with big ticket purchases.
8 months ago Thank you for your feedback. It's nice to hear that you had a great experience from start to finish!
5.0
8 months ago Riemer has some of the best selections with competitive prices. In the last couple of years we have purchased from them hardwood, carpet and Cortec LVT to replace all flooring for our main, upper and basement levels. Most recently, Pat was our sales rep. He was very helpful when we were deciding on the best flooring for our basement level. Ryan has installed flooring for us twice now and did a great job both times. We highly recommend Riemer.
8 months ago Thank you for your feedback. I am happy to hear that Pat's product expertise helped you pick-out the best floor for your space.
5.0
8 months ago We recently re-carpeted our dining room floor with Dave Ohlinger and Riemer Floors and were 100% satisfied with the complete process of carpet selection, pricing and installation. Dave followed up after the sale to ensure we were 100% satisfied, and even helped me with disposition of the old carpet and a develop a very efficient plan to use the left over portion of the new carpet. We have been a long time customer of Riemer Floors carpeting our entire house when first built with them. Reimer's carpet quality and Dave's outstanding sales support make it difficult for me to consider any other carpet source.
8 months ago Thank you for your long-time support of Riemer Floors. It is wonderful to hear that you felt the entire process went well. Dave will love to hear this positive feedback.
5.0
8 months ago We've been a customer of Reimer for many years now, and keep going back based on their staff, extensive selection of carpeting, rugs and other flooring, as well as competitive pricing. Our most recent experience was earlier this summer when we replaced most of the carpet in our new home. Our salesman and main contact was Dave Ohlinger, and he was excellent in all respects. Dave is very experienced and professional, and was exceedingly helpful as we made our flooring decisions. He followed up with us regularly to ensure that we were completely satisfied with the carpet and installation process. A+ grade!
8 months ago Thank you for your continued business and support over the years! I am pleased to hear that Dave was a great resource in the selection of your carpet and entire process.
5.0
8 months ago I just had several rooms add new flooring and want to thank Dave Ohlinger for his help sorting through all of the options and making the right decisions to get the best value. The results looks great!
8 months ago Thank you for taking the time to leave feedback. I'm pleased to hear Dave was able to help guide you to a good value with great looks.
5.0
8 months ago Working with Connie at Reimer Floors took much of the stress out of selecting new flooring and carpet. She gives excellent service, is very responsive, strives for complete satisfaction and acts as an advisor to help you select the right product within your budget.
8 months ago Thank you for your feedback!
5.0
8 months ago We went to Riemer for their large selection and reputation. Dave Ohlinger was very easy to work with. We found what we wanted, and although, we didn't get a great price, it was a fair price and their professionalism, scheduling, quality, made it overall a great value. There were a few defect boards and they worked with us and the manufacturer to get a refund. He kept in touch throuout the job and I highly recommend him and the store. The floor is beautiful and we love it!
8 months ago Thank you for your feedback! I am glad that the team with Dave's direction was able to resolve the manufacturer defective materials as smoothly as possible.
5.0
8 months ago I have been going to Riemer Floors for 20 years and have made many carpet purchases with them. Karl Oberer has been taking care of us. He is knowledgeable and provides great carpet suggestions.
8 months ago Thank you for your continued business and support over the last 20 years! I am pleased to hear about your positive experiences with Karl - he is so knowledgeable!
5.0
8 months ago I am very happy with my experience with Riemer. Brian Sobczynski was very helpful in the purchasing of my flooring and the service was great! I would definitely contact Brian again for any further purchases.
8 months ago Thank you for your feedback! I'm pleased to hear you had a great experience with Brian..
5.0
8 months ago Connie Salata is very professional and knowledgable. Her assistance with picking the right carpet, ordering it and getting it installed in a timely manner made my experience with Riemer Floors so easy. Connie's genuine kindness and concern made me feel like I was the only client she had at the time. I definitely recommend her!
8 months ago I am pleased to hear about your great experience using Riemer Floors and working with Connie. I will make sure she sees your positive feedback.
5.0
8 months ago Connie was clear as a bell about all the good and bad points of our carpet selections while shopping for carpet. Everything she promised was delivered painlessly: ON TIME, BELOW OUR EXPECTED COST, AND WITH HER CHEERFUL SMILE. Can't thank her enough!
8 months ago Thanks for leaving a review - I will pass your praises onto Connie!
5.0
8 months ago Connie Salata was the Building Account Manager that worked with the construction of our new home. She was excellent in every aspect of the project. Her integrity, dedication to quality workmanship, and prompt response to questions and concerns made for a wonderful experience with Connie and Riemers. Her professionalism and experienced ideas made the outcome of our selections exactly what we wanted and expected. Because of Connie’s kindness, knowledge and support throughout this lengthy process I would highly recommend her skill and expertise that makes not only Connie shine, but all of her team members at Riemers. She is truly dedicated and enthusiastic which is needed in the workforce today. She did a superb job making our house inviting, warm and now a forever home we will cherish.
8 months ago I am very pleased to hear that during the construction of your new home the Riemer Team exceeded your expectations. I love that your new home feels extra cozy with the finishing touches picked out for your flooring! I will pass your accolades onto Connie, she will love to hear the positive feedback.
5.0
8 months ago Connie was our service representative and she was great! she helped us to select the best carpets for our home and followed thru all the formalities in a professional way. She took an extra step to make sure we had a great experiec working with Riemer Floors!!
8 months ago I'm happy to hear about your great experience at Riemer Floors and working with Connie. Thank you for taking the time to leave your experience.
5.0
8 months ago Connie Salata is the most qualified and personable flooring specialist I’ve worked with. This lady delivers excellent service, quality products with great pricing and always with a smile. I send her all of my clients as I know she’ll take care of them without my hand holding.
8 months ago I'm happy to hear you enjoyed working with Connie. She's the best, isn't she!
5.0
8 months ago Highly recommend! I set up an appointment with Connie Salata, who showed me carpet samples at all price levels. Once I chose the samples I liked best, she came out to my house, helped me select the appropriate size runner for my stairway and the end product is gorgeous! Couldn't be happier with Connie's sense of style, positive attitude and attention to detail. Everything was just as promised! She and the company are amazing!
8 months ago Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied. Your kind words have been passed along to Connie.
5.0
8 months ago I had the great pleasure of working with Connie Salata, Building Account Manager, during the construction of our new home in Harrison Township. She brought her ...
5.0
8 months ago Riemer Floors recently installed tile in our bathroom. Dave O and Paul helped us with tile selection. The bathroom looks great. We are happy with our experience.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago Phyllis B. I had Reimer come in to stretch my carpet which after several years of cleaning, vacuuming, etc. It was bound to happen. The carpet reps came in, moved furniture, explained what they had to do and proceeded to do a great job. I was amazed considering I had had installed a carpet with a different color border. You cannot tell anything was fixed. The guys were also extremely polite and professional. From my first call to sighing the paperwork at the end was a good experience.
5.0
8 months ago Sales Staff was professional and knowledge. Delivery crew was prompt and installer was a pleasure to have in my home.
5.0
8 months ago Great group of people.
5.0
9 months ago Mark W. provided excellent customer service. Mark listened to what I was considering for my flooring project; he showed me several options explaining the features and benefits of the flooring choices. He was also very helpful with narrowing down the color selection available in the Coretec line of flooring. The level of customer service Mark provided was superior to any of the other flooring places I was considering. He exceeded my expectations with his excellent customer service
5.0
9 months ago Paul Riemer (the owner) personally came out to the house to rectify the issues we had when there was a problem with our new carpet. We are very happy with the resolution and would recommend using Riemer Floors for all your flooring needs. The installers did a excellent job as well. Thank you again Paul & Steve!
9 months ago Mr. Beck, I believe our team has worked tirelessly to try to address your concerns as well as contact you. Dispatch was notified of the color concern when installation was almost completed. Immediately, we scheduled a Service Technician to visit your home (7/26) to collect a sample and internally, we ordered another sample from the carpet mill to start a color claim. Our Service department attempted to contact the home phone number and Mrs. cell phone several times to discuss the color concern and options (7/27, 8/1, 8/3, 8/6, 8/9). Your order brought to my attention on 8/9. I spent a week trying to contact you at the number listed on the order without any return phone call. On August 25th, I sent a letter to your home requesting payment or response by August 27th. I signed the letter and requested that you contact me directly. I am in the store from7AM – 6PM Monday Thru Saturday. Reception was notified to page or interrupt me should you call. While I hear your frustration, I hope you see that our team has taken reasonable steps to address your concern and contact you. I was hoping to reach you last week to explain our exclusive 30-Day customer satisfaction guarantee that would enable you to replace your carpet. Your only obligation under the guarantee is to pay for labor. If you would like to proceed with this option, we would be happy to work with you to accommodate the labor cost. However, this is time sensitive and requires that we initiate your guarantee by 8/30/18. If we do not hear from you we have no other option than to assume you accept the carpet as is and the remaining balance is due immediately. Please contact the store and request to speak with me. Sincerely, Paul
8 months ago Joe, Thank you again for taking the time to meet with us. I am glad we could come to a solution that solved the issue. Thank you for your patience!
5.0
9 months ago This customer did not leave a comment.
5.0
9 months ago I did our whole house in 2003 with Riemer Floors and was totally satisfied with their guidance and install ....so this week when I came back to MI from Florida to do my granddaughters room I went right to Riemer. Mark helped with his knowledge and products available for what I needed . Thanks Mark Katrina loves her Karistan carpet . Cindy B.
5.0
9 months ago I love my flooring! The people who installed both the vinyl plank and the carpet were efficient and skilled. Thank you!
9 months ago Shelia, we are delighted to hear you love both the new vinyl plank and carpet floors. I've passed your praises onto Todd and Ely. We love the stylish wide plank CoreTEC floor you picked - bet it looks fantastic in your home! Take Care and we are here if you need anything.
3.0
10 months ago Didn't care for the salesman, felt looked down upon
9 months ago Joanne – Thank you for notifying me of your experience. I have reviewed your comment with the entire sales staff and discussed that ‘how’ we say something is just as important as ‘what’ we say. I am very sorry you left our showroom feeling that way. If there is anything we can do to make it up to you, please let me know. Sincerely, Paul Riemer - VP
5.0
10 months ago I have used Riemer Floors in the past. They did such an excellent job then, that when it was time to do a makeover in my new condo, there was no one else I would contact. Tim Michon, our sales rep was awesome. He came to my condo, took measurements and when we visited the showroom, he had an idea of what I was looking for. The timeline was great and now I have beautifully installed (by Todd) Armstrong vinyl plank flooring in my 2 bedrooms and loft area, plus beautiful new carpet in my stairways. I might add, the whole process was a wonderful experience, from the receptionist who answered my calls, to the dispatch department. They all work together and make an awesome team. I'll be back in the spring to complete my flooring makeover.
9 months ago Thank you for taking the time to leave feedback. It is nice to hear that things are running smoothly from start to finish of the operation. We hope you are enjoying your new floors.
5.0
10 months ago We have purchased flooring from Riemer for the last 20 years and would go no where else. Best sales people and installers.
1.0
10 months ago They came and measured my home and never called back. I had to call multiple times to get any info. My information was not entered into the system so no other assicaiates could help me. After finally getting ahold of the original associate, my quote was not prepared and when they emailed it to me, they refused to find an installer. This took place over a couple of weeks. A complete waste of my time.
1.0
10 months ago After measuring my home, I did not receive a call back. I had to call them, only to find that their associate had not put my info I the system and no one could look me up. I was told I would receive a call back, and never did. I had to call them again and chase the associate down. After finally getting ahold of the man, he did not have my quote prepared, as I was ready to book the installation. He said he'd email it to me. Then, when he did, he refused to find an installer for the job. Ridiculous lack of service. Completely unprofessional.
1.0
10 months ago They came to measure my floors and never called back. Had to call multiple times to get any info, as it was not entered into their system. When they finally did find me, two weeks later, the quote was still not prepared, even though my sample was already chosen and measurements already taken. When emailed the quote, they refused to find an installer. Completely unprofessional.
10 months ago Ms. Mulvihill, I want to apologize sincerely for the delay you experienced in receiving a quote and communication regarding your carpet job. We always strive to be one step ahead of our customers and clearly did not meet that expectation here. Every now and then we run into conditions in homes that must be remediated for the safety of our sub-contractors. I was advised by your Sales Specialist that there was an excessive amount of pet waste as evidenced by a strong odor. Initially, we had hoped if you had the existing material removed we could find a sub-contractor to install the new material. However, our sub-contractors were unwilling to take on the potentially hazardous job. I sincerely apologize that we could not meet your expectations or take on your flooring renovations. Paul Riemer
10 months ago So you’re saying that pet owners should not use your business. Good to know. 👍🏻 CAT AND DOG OWNERS BEWARE, THEY WILL NOT DO THE JOB IF YOUR ANIMAL HAD AN ACCIDENT AND LEFT A STAIN OR ODER! GO TO HOME DEPOT TO GET YOUR DAMAGED FLOORS REPLACED!
10 months ago You should make that clear in your advertising.
4.0
11 months ago We started out looking at laminate flooring for a couple of rooms & finally decided to go with carpeting. Dave G., was patient & congenial. After we made a final decision, i noticed another section of carpeting that i already have in other areas of my home that i wish was brought to my attention while initially looking. All in all, it still was a good experience and we are happy with the carpeting AND the padding that Dave informed us was part of a limited time promotional as a free inclusion! The installers, Rick & Dave, work very well as a team - are very experienced & conscientious and appears that they are long-time loyal workers employed by Riemer Floors - which speaks volumes about a company these days!
5.0
last year A+
5.0
last year A+
5.0
last year Connie was amazing to work with and everyone we worked with at Riemer did a great job.
5.0
last year The installers were very friendly and did an outstanding!
5.0
last year The installers were very friendly and did an outstanding job!
5.0
last year Excellent service and help from Kirk. Our wooden floor is beautiful.
5.0
last year Great salesman and installers
4.0
last year no
0.0
last year So far will never use them again, let’s see if they fix the hack job they did!!!! Find a real floor co this place isint it
1.0
last year These guys asked me to come in for an interview to repair all types of floors from defective installations, Due to originally employing unqualified people to do skilled professions (obviously). I turned them down as they offered 17$ hr to do repairs that any journeyman (myself included) would charge hundreds for in order to save a 30k installation from entire replacement or a lawsuit. Pay the pros like pros and they can save your business. I DONT WORK FOR IMMIGRANT WAGES. SORRY. 17$ to do REPAIRS??? ARE YOU INSANE? And they are still calling me... Which tells me they need to get realistic and offer better wages for their repair artists. As no one has filled the spots yet. Such a prestigious area they service and have huge installation problems??? Simple solution: stop being cheap in your idea that installers are not your backbone, bread n butter and golden goose. Because GOOD ONES ARE. And, well keep hiring untrained and unqualified crews and you can expect more of what you have now.
9 months ago Jay, We are disappointed that you had a bad experience when inquiring about our Flooring Service Technician position. This position remains open as we have not found the ideal candidate to replace a longtime employee who will be retiring in a couple months. As indicated on the Indeed job posting that you originally applied for, the position is multi-faceted and includes working with our inside staff to assist clients with concerns related to manufacturing, customer damage, installation and maintenance concerns; among other responsibilities. We regret that your perspective is that have unqualified people, we are fortunate to have qualified and skilled employees and sub-contractors in all positions within our organization, many with over 25 years experience. Thank you for considering our employment opportunity, we understand you are not interested.
5.0
last year No pressure lots of info
5.0
last year This customer did not leave a comment.
5.0
last year We have purchased most of our carpet here over the last 20 years. (I think my parents have too, their whole lives). This place is family owned and operated for generations, so customer service is outstanding. The quality of the carpet and the broad selection at Riemer is second to none. We have tried shopping at Lowe's, Home Depot, Costco, empire, etc. and the quality and selection (and value for the money) is just not there. Ps karistan is the best brand of carpet, in my opinion. It's beautiful, it's soft and it holds up well with regular cleaning (modernistic). We had an off-white carpet for 17 years with children and pets and other than a few spots, it's still pretty amazing. lastly: great value for the money. They have good sales. A tip: consider going for a mid grade carpet in the highest grade padding! Unless all you care about is truly lowest price, you will be very very happy with Riemer floors.
1.0
last year Went to the floor room and spoke with the co-owner about my flooring project. He was very helpful which allowed me to easily select the flooring I wanted. Sales person was sent out to do measurements. He showed up 30 minutes late but did call to explain which was fine. After taking measurements he promised to send out a quote within 2 days and send samples. 4 days went buy without a quote. I actually had to call the co-owner to ask about the quote. It was then sent same day. The wood samples arrived after 2 weeks and the carpet samples never arrived. It was clear there was a pattern and the project wasn't going to go well if I moved forward. I was very disappointed in their service which is a shame because the quote was within reason and I really wanted to use them based on people I know that have had success with them.
5.0
last year Good selection, knowledgeable, friendly, and professional in all respects from sales all the way through installation. Highly recommend this business and have used them on several different occasions.
5.0
last year The job was done as expected, on time and with expertise.
2.0
last year I had a problem with the installation in one of my rooms, there is a noticeable buckled crease in the floor. I called to let the company know. Someone came out to look at it mid-December and said they needed to come back to fix it, and that someone would be giving me a call to schedule the appointment in January. I haven't heard back from them yet. (Up until that point, the experience had been good.)
4.0
last year No
5.0
last year From the salesman to the carpet installers the entire experience was perfect.
last year Thank you for your feedback. Very happy to hear your experience was 'perfect' from start to finish.
5.0
last year My salesman was very helpful
last year Thank you for taking the time to provide feedback on your experience. I'm glad your salesman was very helpful.
5.0
last year Dave Gola is the best😀!! Jim Weston
last year Yes, yes he is. Glad you enjoyed your experience with Dave!
1.0
last year Was prepared to pay for a top job but was disappointed that job was left incomplete, snag list was just ignored and there was little or no interest in us as a customer once the money was collected. Now an issue has arisen with the “crown” of a step beginning to separate, am intrigued as to see how customer oriented Riemer Floor will be.
5.0
last year Moved into our condo 2 1/2 years ago; original carpeting from 1987. We were very close to closing a deal with another carpet company, when they stopped contacting us! Stopped by Riemer Floors and could not have been more pleased! The total cost was over 50% less than the first company, and the installation went so very smooth! From our salesman, Dave Gola, to the installers, to the staff that stopped by the condo during the installation......we thank you!
5.0
last year Our salesperson, Tim, was extremely helpful in helping us zero in on the type / color of flooring (Luxury Plank Vinyl) we were looking for to replace our entire first level flooring. He took his time showing us our options, and there was never any pressure for us to hurry the process. Pat was the installer assigned to our project. We couldn't have been more pleased with him. This was a 5+ day install, and Pat was a tireless worker, working throughout the day with minimal breaks. His craftsmanship was excellent, and the results were outstanding.
5.0
last year NOW! I have to update! The Company/ quality department came back we walked through again and they fixed Everything we were concerned about BUT now it looks very good and professional! They came with a big crew and worked hard all day to our satisfaction. Well done!
5.0
last year This customer did not leave a comment.
1.0
last year WARNING: Terrible place to shop for carpet. Salesman was very rude and unprofessional. When I told the store manager/owner my complaints, he told me to go somewhere else. He did not even validate my concerns or issues....just sent on my way. RUDE. STAY AWAY. ***complaints had nothing to do with asbestos testing. Obviously not listening. ‍♀️
5.0
last year This customer did not leave a comment.
5.0
last year My husband and I were very pleased with the service we received from Riemer Floors. Karl was very informative and timely with our order and scheduling. Our in...
5.0
last year Excellent Company to work with! My builder used Riemer Floors as their flooring provider so when we wanted to add hardwood to our great room we started with Ri...
last year Thank you for taking the time to write a review. We think your floors turned out beautiful and are happy to hear you feel the same way! Please let us know if you have any questions or need anything no...
5.0
2 years ago We had a salesman, Mark Wiacek, who went out of his way to help us find flooring for our kitchen and hallway. He took a sample of a floor we had in another par...
last year Thank you for writing a review! I passed your feedback on to Mark and he was pleased to hear how happy you are with your flooring and loved working with you! If you need anything please do not hesitat...
5.0
2 years ago Paul has been very helpful and honest. He helped us pick a quality carpet with a premium feel without spending a fortune. Quick turnaround time on the measureme...
last year You picked a great product! Happy to hear the whole process went smoothly!
5.0
2 years ago The professionals at Riemer were extremely knowledgeable and helpful. From selecting our carpet in store, to the installation process, it was extremely easy and...
last year Thank you for taking the time to leave your comments! We're happy our team could help and share their knowledge with you! Please let us know if you need anything now or in the future.
5.0
2 years ago Good experience from start to end. Would highly recommend!
5.0
2 years ago We had a very postive experience with the staff. Mario, the installer, went way beyond the call of duty. First he said the original carpet we order would not wo...
5.0
2 years ago Was dealing with Paul he really cares about his business !
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago We redid the flooring for our entire main floor in our 40 yr old house. Connie is GENIUS. We stayed true to the home's style while also giving ourselves a fresh slate. Connie made sure we got exactly what we wanted and is absolutely the most patient person. Installers were also great--polite, on time, super nice to our dog. Can't wait to do the second floor!
5.0
2 years ago I had carpet installed this week from Riemer Floors.. I am very very pleased.. I have many stays & landings.. The carpet I chose had a difficult pattern to match.. The installers, Mario & Brad did a perfect job.. Dave Gola was my salesperson & did my measuring.. They were professional & great with moving my furniture & cleaning up.. I would recommend Riemer!!
5.0
2 years ago We have a relatively new hardwood floor in our new house, and needed warranty service due to some squeaks that popped up and a plank that needed to be replaced. Riemer sent Maik Trendel, and he did an amazing job. He took his time, got rid of each and every squeak. Some of the planks were not as bad and I did not care about, but he spent more time than needed just to get them up to his own standard. If you are a perfectionist or have had bad luck with any of the other techs, ask for "Maik" and I think you will be impressed.
3.0
2 years ago Trying to figure out how to delete my review.
5.0
2 years ago Absolutely and thoroughly pleased with the work done by Riemer Floors in our home last week. We went from a tile floor throughout our kitchen to single-sheet vi...
2 years ago Thank you for taking the time to leave us a review. We are pleased to hear that the entire process exceeded your expectations. Customer Satisfaction is our ultimate goal and it is always nice to hear ...
5.0
2 years ago The entire experience from selecting the carpet with Lauren to the installation was easy. I love my new carpeting and the installers were hard working and prof...
5.0
2 years ago We have used Riemer Flooring several times for our home(s) and our parents have as well. Always professional and very accommodating. This is one part of home remodeling that I know I don't have to sweat, as Riemer never disappoints! They are not pushy either. Their workmanship is top notch and I've never had any issue that needed attention. Thank you Riemer Flooring!
5.0
2 years ago Great Service in Sales and Installation 5
2 years ago Our salesperson was a seasoned professional who guided us on the right choices for our stairway and bedroom. The installers were amazing. Took total care and cleaned up thoroughly after the job was done. We were completely satisfied.
5.0
2 years ago Most of my house was carpeted by Riemer Floors and was just completed tody. Everyone at Riemer was great to work with, from Kirk Bearse, our salesperson to Ken Stark and Jake Lawson, our installers. A truly very professional and helpful team all around, we could be happier with our new carpet. Thanks so much, I will recommend you to everyone!!
5.0
3 years ago Good service experience and installation good selection of product. Able to look at different styles and price.
5.0
3 years ago Great service We were really impressed with the installation. Time will tell with how well the carpets hold up..Patrick has now carpeted our house twice. He was a great help.
3 years ago " Thank you for choosing Riemer Floors! We are glad to hear our installation impressed you. "
5.0
3 years ago Great Experience "We have used Reimer for the past 26 years in our home and have been 100% pleased with their service and installation every time. When my Mom recently needed carpeting up in Bay City, we still came to Reimer. Wouldn't go anywhere else!!"
3 years ago " Thank you for continuing to choose Riemer Floors! We are pleased to hear about your satisfaction with the service and installation. Enjoy your new carpet! "
4.0
3 years ago Quality product. Installer did great job. Sales person was very professional. Only problems we had was the add ons parts after the original cost estimate. Thi...
5.0
3 years ago Great Service & selection "Riemers did a great job installing both a new hard wood floor in our living room, but a wool berber carpet in our family room, office, stairs and hallway. Great quality products and installation and service from the sales and office staff."
3 years ago " We appreciate your feedback on your experience; there is nothing like a happy customer! We are so pleased you were satisfied with your service from start to finish! "
5.0
3 years ago From start to finish, working with Riemer floors on my recently purchased home remodel project has been a pleasure. Our sales person (Connie) is very professional and offers excellent suggestions and options on flooring. She starts the project and ends the project at your side. Her follow-up and follow through are top notch. The installers were prompt, courteous, and professional. Brad was polite and accommodating. He and Mario worked diligently and with precision throughout the entire day to complete my project. I look forward to working with the entire team again soon.
5.0
3 years ago Great Kitchen Backsplash and Service! "My Wife and I have now used Riemer floors multiple times. They helped us with carpet in our original home. When we moved to a newer home 4 years ago they did a great job matching and extending the hardwood floors to connect the kitchen to the front foyer (previous owners had carpet). They also provided new carpet to a few high traffic areas. It still looks new 4 years later! Just this month we went back to get a backsplash installed in our kitchen after upgrading to granite countertops. The service was excellent with Dave leading our design efforts. He came to the house, helped us pick out a design (Tavertine tile in Baja Cream color) and had the crew out shortly after. The crew was friendly and did a wonderful job installing it. We couldn't be happier!! Thank you Dave and the Riemer Floors Team!! Jon and Alexis."
5.0
3 years ago Great service/Great Carpeting Mark Wiacek was very patient while I kept changing my mind and helpful in finding what it was that I was actually looking for. Ending up with Shaggerific and Love the carpeting. The installation team as well worked very hard in bringing it up 3 flights and was great in laying it down.
4.0
3 years ago Quality work The floor is very nice. The prep work was fast and the installation was done in 2 days. The installer was very professional and friendly.
1.0
3 years ago They installed the floors in my house. When there were issues that need to be addressed by the warranty, they stall as long as possible. When there are splint...
3 years ago David, As one of the owners of Riemer Floors I am surprised to hear of your dissatisfaction after reviewing your account details. Our Service Department records indicate you reported tack strip po...
5.0
3 years ago Please go to Riemer Floors for all your flooring needs. From the professional sales staff, expert installation techs to the owner you will see why they have bee...
5.0
3 years ago From the onset of the showroom experience to the installation of the carpet in my home (entire second floor and stairs) Riemer Floors exceeded my expectations. ...
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Stop shopping and go to Riemer Floors for your flooring needs. I recently purchased new LVP floors and they are amazing. Aside from the product my experience with this retailer is second to none. From the professional sales staff to the owner and most importantly the quality installation tech they sent to my home. I was very easy for me to see why they have been doing business for 70 years. Thanks Paul Riemer!
5.0
3 years ago FYI to all consumers looking to purchase flooring!!! Do yourself a favor and go to Riemer Floors. From beginning to end of my experience explains why this company has been in business 70 years. I purchased Armstrong Luxury Vinyl Plank for my home this year. As far as the product AMAZING. On the service end they are second to none. From the professional sales staff, owner and the install technician they provided our family with a great, no hassle experience. Highly recommend Riemer Floors Paul A.
5.0
3 years ago Chris Shank was truly a 5 star sales associate. Thank you Chris for all of your help in making sure everything was PERFECT for us!!
3 years ago Business Owner So glad everything is perfect! I've past along your praise to Chris.
5.0
3 years ago I have used Reimer Floors for over 20 years in 9 different homes. They have done dozens of different installs at these locations. I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trustworthy. Carl is my salesman who is wonderful to work with. The front desk staff is easy and friendly, the installation crews are great and scheduling is easy.
5.0
3 years ago We had such a great experience with this company! Carl was fantastic! He came to our house after a phone consultation with several samples matching the paint and thickness that we discussed. He provided us a quote the same day, came out and measured everything, and had us come into the store to discuss alternatives to the carpet he picked; we ended up going with his selection anyways. We will be giving Carl a call when we decide to finish our basement.
3 years ago Happy to hear you love your new carpet! We look forward to helping you finish your basement!
1.0
3 years ago Rude sales staff. I visited Reimers to look at potential wood flooring for my family room and kitchen. Sales person was very rude and condescending. Wanted to know the square footage of my house. I told him that I needed wood floors just for the kitchen and the family room. He demanded to know what area I lived in and the total square footage of our house. It was an unnecessary question besides the fact that he left me in the showroom in order to talk to another sales associate in the front of the store for 15 minutes. I finally left when I realize the customer service was lousy. Go to Telesco Floors. They are wonderful to work with and have a much better selection.
3 years ago Dear Linda, I sincerely apolgoize that you felt our sales associate was rude. I never want a customer to leave our showroom feeling disastisified or unhappy. Myself or one of my brothers (Dennis and Keith) are always at the store, I wish you would have asked for one of us at the time so we could address your concerns immediately. While assisting customers with their home remodeling project it is useful to know the square footage as well as location to ensure we are guiding you towards products that will be compatible with your home and project. Homes have different construction types based on location which would impact the flooring product and installation process. For example, homes on a lake are often on concrete slabs due to the water table, where as other homes may be suspended with a basement below; both impact the products that would be most suitable for your space. We often ask customers the total square footage to estimate the area being remodeled. For example, a 3,000 square foot colonial would have about 1,500 square feet per floor and a kitchen would be about 30% of that or 450 square feet. I apologize that you were put-off by the questions, but I assure you the salesperson had the best interest of a successful remodel in mind. I also understand your salesperson may have stepped away, and I do acknoweledge that the communication with you could have been better. I believe the other salesmen you are referring to him conversing with was our hard surface Operations Manager. There was a matter occuring at a job-site and our Operations Manager needed the input from the salesperson to make sure the job went smoothly. I have reiterated the importance of open communication with the entire sales staff when stepping away from a customer. Again, I am deeply upset that you left our showroom disastisfied and that we were not provided the opportunity to make it right. I hope you have a successful remodel and consider us in the future. Sincerely, Paul Riemer
5.0
3 years ago I have used Riemer Floors for the past 20 years in 9 different homes. They have done dozens of different installs at these locations. I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trust worthy. Karl my salesman is wonderful to work with and I highly recommend him. The rest of the team from installers to the front desk staff are all friendly and helpful.
5.0
3 years ago From the onset of the showroom experience to the installation of the carpet in my home (entire second floor and stairs) Riemer Floors exceeded my expectations. The salesman including the owner helped my wife and I select the perfect carpeting for our home. Riemer was also flexible when I had to change my install date several times due to a stair project in my home. Lastly the installers were fantastic. Not one scratch, dent, scuff, etc. to walls or molding. The carpet install on the newly constructed stairs is amazing. The look and feel of the new carpeting is wonderful and transformed the look of our home. I look for companies with superior customer service and Riemer has it. I have used them in the past on 2-3 other occasions and each time it has been a great experience. I will be back for future flooring needs. Thank you to the entire Riemer staff. Kevin - Shelby Township, MI
3 years ago Thank you for your continued patronage at Riemer Floors! So happy to hear your most recent home remodel went so well. Enjoy your new plush carpet!
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Great service and very professional! Everyone at Reimer Floors were very professional. I would definitely recommend them to my family and friends.
1.0
3 years ago """Elite"" status not related to quality installation" "This is the only Armstrong Elite Dealer in Michigan, and we were misled into believing that with this ranking the company would do a quality installation of less than 100 square feet of luxury vinyl planking. Due to extremely poor management, the company managed to extend a day and half of work over a six day period, during which we had no fully functioning kitchen. In the process they did $280 worth of wallpaper damage. Armstrong's ""Elite"" rating is obviously no indication of the quality of work the company does, and is presumably only an indication of a high dollar sales amount."
4.0
3 years ago Professional and courteous salesman. Installation team did an awesome job. Only negative was a slight delay in the installation date
3 years ago Hi Glenn, Thanks for the review and for posting pictures of your new carpet. I'm glad you had a great experience with us and I'm sorry for the delay in your installation date. Thank you for your support, it's customers like you that have kept us in business all these years. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
4.0
3 years ago Happy Customer Salesman was very professional and installers were awesome. The only reason I didn't give them a 5 star rating was due to the installation getting pushed back a little bit but it was only a couple of days. I would definately use them again.
5.0
3 years ago Excellent Service! I was very pleased with Riemer Floors and my salesman! Knew exactly what I was looking for and offered great options at a reasonable price. Definitely beat the big box places!
5.0
3 years ago Outstanding customer service and quality products! "We have worked closely for the past 2 years on 3 protects with Pat Gahman at Riemer Flooring. I received excellent customer service, consultation on products and superior installation. It's the only vendor I will use for flooring!"
5.0
3 years ago Carpet Install Extremely well done from consultation to installation.
5.0
3 years ago Great service. Looks great. I installed carpet on stairs and upstairs hallway. Installation was tricky with lots of corners and turns but they did a great job and it looks great.
5.0
3 years ago We moved into a brand new construction home with Reimer being the contractor for the floors. Riemer installed hardwood and carpeting. Our carpeting looked great and the transitions from hardwood to carpeting were done beautifully. As the house settled and we went through Michigan's four seasons, we noticed some contracting and expanding of our wood floors. At our one year list to the builder we put this issue on the list. Riemer set an appointment to see what was happening to our floors . We had also put two divits in the floor that bothered us. A couple weeks later, our flooring concerns were addressed and fixed! In all, we had a great experience. My experience is that Riemer wants to make sure the customer is completely satisfied with their products. If you have any flooring needs, Riemer is your place to go! When we are ready to finish our basement, I will call on Riemer for our flooring. The installation and service has made me a customer for life!
3 years ago I'm glad we were able to resolve the expansion and contraction of your hardwood floors, repair the divots, and in general make your floors look new again. You are right, we do want our customers to be 100% satisfied, 100% of the time. If you have any additional issues at all or just have questions regarding the care and maintenance of your floors, please reach out to me personally. I'm happy to hear that we've made a customer for life. Thank you for taking the time to leave a review on Yelp. I sincerely appreciate your business and look forward to serving you in the future. Sincerely, Paul Riemer, VP
5.0
3 years ago Great experience all around "We needed carpet for two rooms. Jerry, our salesman, was friendly and helpful. Came out and measured, gave us a fair and timely stimate, and scheduled installation date that was convenient for us. Installers were very efficient, and did a great job, especially with all the cutting that was needed in an office with built-in furniture. Very pleased with entire experience; would recommend them to anyone."
5.0
3 years ago Very accommodating. We had two bedrooms recarpeted "New rugs look really nice, & they make the rooms look brand new."
5.0
3 years ago We recently had most of the floors in our home redone. Everyone from the salesperson, to the tile, carpet and wood floor installers were extremely professional. Items were delivered and completed as promised. This is our second experience with Riemer in two different homes and would not hesitate to recommend their services.
3 years ago Dear Ms. Collins, Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied and we've done the job right. Proper accolades will be passed along to Pat as well as the rest of the team involved on your job. If you have any questions or concerns at all regarding your new floors, don't hesitate to reach out to Pat or me. Thank you for taking the time to leave us a review and for choosing Riemer Floors. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
1.0
3 years ago Over many years of owning an historic home we have learned the need for great care in selecting contractors, but made the wrong choice of Riemer for removal and replacement of our kitchen flooring with Armstrong luxury plank vinyl. They disrupted our home for 6 days on a project with only 1 1/2 days work, damaging antique wallpaper in the process. When we made our down payment our salesman assured us a carpenter would be on call to immediately inspect the floor following the quarry tile removal, and make any necessary repairs or adjustment to the sub floor. Delivery of materials was scheduled for a Tuesday, with a one hour delivery window, with work to begin first thing the next morning. I left work to be home for the delivery. The one hour window passed: no delivery and no call. A half an hour I called Riemer, was put on hold and eventually disconnected, I called back and was again put on hold, only to finally be told Riemer didn't know where the driver was. When I asked if the materials could be stored in the garage so I could return to work, I was told they had to be inside the house. Over an hour after the end of the window the driver arrived and deposited the materials in our family room where we had to step around them every time we went in and out of the house for 6 days. Early Wednesday morning I noticed that the trim for the edge of the floor was several shades lighter than I had specified to our salesman, so before 7 am I ran out to Home Depot and bought matching reducers, so the job could move forward. The Riemer worker's first step was to move our stove into the family room, where it remained for 5 days. His next step was to tape up plastic around each of the kitchen entry ways. He completed removal by late morning and told us the carpenter would contact us about the additional work. We heard nothing. Late Wednesday night the carpenter left a voice mail saying that Riemer had not told him anything about our project until late that afternoon. He came early Thursday morning, but since he was already booked, said he would be back Friday, He completed his work by late Friday morning and told us Riemer would be calling us about completing installation. Once again we heard nothing. By late Friday afternoon when it was clear that nothing else was going to be done that day, I removed the taped up plastic discovering it had been taped to the antique wallpaper by one of the entries causing wallpaper to came off with the tape. When I called Riemer late Saturday morning, no one seemed to know anything about our job or could explain why we had not been called. I finally talked to someone who said the installer would be out Monday morning and that a person from the service department would come and look at the wallpaper damage. Installation was finally completed around noon of the fifth day after our kitchen had been torn up. The service department person came and viewed the wallpaper and the warning "Do not use on wallpaper" on the roll of masking tape, acknowledging Riemer was at fault. He promised that Riemer would replace the damaged sections from a roll we had inherited when we bought the house in 1984. He came out 2 days later, looked at it again, and said he would have to rent a steamer, and we made the mistake of paying him. Apparently with Riemer, payment cancels all promises, because we have never heard from them again. We'll have to take them to small claims court for the cost of the repair.
3 years ago Business Owner Hello Mr. C, I am very sorry to hear of your negative experience with Riemer Floors and that you did not receive follow-up within a proper timeline. After speaking with Carrie in the Service Department she has assured me that she is currently in contact with you to resolve your wallpaper damage and make sure the proper repairs are completed to your 100% satisfaction. After reading your review, it is clear that we did not deliver the top-notch service we strive to provide every customer with for 70 years. I have noted all of your issues to address with the staff and I assure you that each and every issue will be discussed to ensure proper protocol is followed and that this situation does not occur again. Thank you for taking the time to leave feedback. If you have any additional concerns you would like to discuss, please do not hesitate to contact me directly. Sincerely, Paul Riemer, VP
5.0
3 years ago We had a very challenging situation and our salesman Patrick went above and beyond to help us find the perfect flooring for our situation. He came to our house on 2 different occasions, had a contractor come out to assess our situation, and discussed it with his most experienced installers. All while providing proposals as we were in the process of choosing what we might end up with. We finally picked out the floor covering we could use. Then came Pat the expert installer who clarified our expectations, explained the time line and did an absolutely beautiful job. After the planking was installed Mike the carpet installer came in and again clarified our our expectations and turned a less than perfect situation into a beautiful finished product. Now we are enjoying our new look everyday and are so pleased with the decision to work with Riemer Floors, we highly recommend them to anyone looking for new flooring. Great showroom, great personal service, great installation, and a great new look for our old house. Thanks again to all of you for your hard work and making sure we got the best floor covering for our situation. My wife and I are so happy!!
3 years ago Business Owner Hi Mr. M, Thank you for taking the time to leave such a nice review on Yelp. We always appreciate feedback, good or bad. I'm pleased that your experience with us was a positive one and that Patrick and our installers were able to provide you with the top-notch service you deserve. If you have any flooring challenges in the future, I hope you'll give us a call and we'll be more than happy to help you out. Enjoy your new floors! Sincerely, Paul Riemer, VP
5.0
4 years ago We have utilized the services of Riemer Floors on several occasions in the past and have always been very satisfied. So when it came time to do an extensive renovation of our home, we called our "go to" flooring experts at Riemer. They removed 1200 square feet of carpeting and installed hardwood flooring. Kim Riemer was very helpful right from the beginning in guiding us through the "maze" of hardwood flooring options to get us to the point where we could make a wise selection. When the time came for installation, the crew assigned was great throughout the 3-1/2 day job. They cleaned up very well each night before leaving which was very appreciated! We love our new floor and will continue to use Riemer Floors for any of our future needs. We would also recommend Riemer Floors to anyone for any type of flooring need.
4 years ago Business Owner Thank you for taking the time to leave us a review on Yelp, it is greatly appreciated! I'm happy that your experience at Riemer Floors was a good one. I'll be sure to give Kim as well as the installation team the accolades they deserve. Enjoy your new floors and let us know if you need any care or maintenance tips. We look forward to working with you in the future. Sincerely, Paul Riemer, VP
5.0
4 years ago After remodeling, we needed to add hardwood floors to our home, and they found the identical wood, in 5" width, the installers were excellent! Despite our need to reschedule twice they were always very gracious about the changes. The work was very high quality, we are pleased with the beautiful floors.
4 years ago Hello Mr. V, It's always great to hear a positive review! I'm glad we met your expectations and that you were pleased with the end result. Scheduling conflicts occur and we are always happy to work with our customers' schedules and I'm glad this was true for you as well. Enjoy your new floors and contact us if you have any questions. Sincerely, Paul Riemer, VP
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Problems with Riemer Riemer installed hardwood flooring and tile in my 25 year old home, and I want to complement them for the hard work they did to make me a happy customer. They followed-up and fixed installation issues, even years after the orginal…
5.0
4 years ago Our salesman, Loren, was excellent, helping us narrow down our carpet selections among the thousands of choices. He was pleasant and attentive without pressuring us. He ordered samples we could have at home which really helped with the decision making. The team of two Asian men (I did not get their names) who installed our carpet were awesome! They showed up several hours later than planned, but Reimer kept us informed of the delay, which was due to the previous customer not having their room prepared before their arrival. Once they did come to our house I was afraid they may rush through the job to get home on time, but that was not the case at all. They took their time and did a very professional quality job. These guys were meticulous! The padding and carpet were installed perfectly and without a single scratch to our walls or baseboards. You could tell they took great pride in their work. They were the ultimate professionals! I highly recommend getting carpet from Reimer.
3 years ago Hi Lynn! Thank you for taking the time to leave us a review on Google, we always appreciate feedback, both positive and negative. We're sorry for the delay in the installation. We always do our best to make sure the customer understands their responsibility in room prep but we can always do better. We'll take your feedback and continue trying our best to make sure it doesn't happen again. Thank you for understanding the situation and being so flexible. We're glad that the installation exceeded your expectations because you deserve the best value for your money. We hope you continue to enjoy your new carpet. Feel free to reach out to Loren if you have any concerns or just want care and maintenance tips. Thank you for choosing Riemer Floors, we hope we can be of service in the future!
5.0
4 years ago Riemer installed hardwood flooring and tile in my 25 year old home, and I want to complement them for the hard work they did to make me a happy customer. They followed-up and fixed installation issues, even years after the original install. That is a true testament to them standing behind their good name. Carrie in customer service has been wonderful. Thank you Carrie for your help, thank you Maik for the great work and thank you Riemer!
4 years ago Hello Mr. P, I'm so glad that your concerns were addressed and resolved. Our number one goal is always complete customer satisfaction because without it our business couldn't survive. I have passed along accolades to Carrie and Maik. If you have any additional concerns or questions, please do not hesitate to contact us again. We look forward to being of service to you in the future as well! Thank you for taking the time to review our business on Yelp. Sincerely, Paul Riemer, VP
5.0
4 years ago Reimer Floors has been great to us. We wanted a new kitchen and dining nook floor, and because Riemer Floors had installed our original vinyl floor, we thought we would ask them to recommend a new flooring product.. Because we have two large dogs, hardwood is out of the question. I had done a lot of research about Armstrong's Alterna, and Riemer Floors recommended it for our home. Their installation team was professional, knowledgable, clean and polite, respectful of our home. The floor is beautiful and the installation was flawless. It is a perfect floor for us and our canines. Very classy looking! Our visits to their showroom were pleasant. They were responsive and helpful. I am so glad we went to them for our flooring need. Their price was competitive, and slightly less than a local, highly touted flooring store nearer to our home.
4 years ago Business Owner Thanks for taking the time to leave a review on Yelp, we really appreciate it! It's always nice to hear when a customer has the positive experience that we strive for at Riemer Floors. I hope your new floors serve you and your dogs well for years to come. If you have any questions or concerns, please don't hesitate to reach out to us. Thanks again! Sincerely, Paul Riemer, VP
1.0
4 years ago Took them a year to address a carpet/installation concern, which is still not resolved and, I've come to realize, never will be. They do not stand behind their product, do not return phone calls, are dishonest, and apparently have no interest in customer retention. I will be replacing their shoddy work using another company. If you are in the market for flooring, use any company but this one.
4 years ago We are never happy to learn of dissatisfied customers and we take all feedback seriously as well as address all issues, both good and bad. Currently, we are attempting to gather more information from the customer to see what can be done to address their situation.
5.0
5 years ago From our salesman, to the installers, nothing but the best. I was looking for a specific pattern, Bruce did the research, found exactly what I was looking for, and was the most professional sales person I've encountered in the last 10 years. The installers were way beyond my expectations, and the floor looks amazing! I know I am a fussy shopper/consumer, but this could not have been a better experience. They are top-notch, five stars all the way!!!
5 years ago Business Owner Hi Ms. M., I'm so pleased you had a positive experience with us! I'll pass along the accolades to Bruce and the installers. If you have any questions about your new floors at all, please let me or Bruce know. We would be more than happy to help out. Thank you for taking the time to review us on Yelp, it means a lot to our business. We look forward to serving you in the future and enjoy your new floors! Sincerely, Paul Riemer, VP
1.0
5 years ago This place is terrible. They were supposed to drop off carpet on a wednesday and didn't show up until friday (no phone call). They when they did show up they broke a painting and majorly scratched the paint and drywall. When I complained they kept passing the buck to someone else. I am a big advocate for small business but this place is terrible. GO SOMEWHERE ELSE!
1.0
5 years ago Having lived in the area all my life, today is the first time I have been inside Riemer Floors, and sad to report, it was not a pleasant visit.I spent one hour (1pm - 2pm) looking at LVP flooring and not one person asked me if I needed help, offered to find someone to help me, or even acknowledged my presence in the store. Albeit, I was towards the back of the store, but at least 2 salesman saw me when I entered the store, a third salesman was standing right next to me inthe LVP flooring area (helping another couple when I initially entered), and at least 5 other employees passed by me as they entered/exited the employee lounge area, and none of these people apparently were concerned that I was alone looking at samples for an hour.The ONLY time anything was said to me was as I was heading towards the door to leave. A salesman said, "someone did help you, didn't they?" and I replied, "no, but I will go somewhere else where they will."I pride myself on the customer service I provided throughout my career and it is disheartening to see this become a lost art in today's world. I just read a review in Yelp posted 3/11/2014 of the same type of complaint at Riemer. One of the owners even responded and said he'd bring it to the staff's attention so as not to have this type of customer treatment reoccur. I wonder if that staff meeting ever took place.I know that selling 1000 sq ft of flooring will not make or break Riemer Floors, but if anyone should ask me for a flooring reference, I will be happy to say I was greeted in a very friendly & helpful manner elsewhere (Harbor Floors in Keego Harbor) and they will more than likely get my business. This is not the case at Riemer Floors. Denise Stenwall Brown 6/16/2014
5 years ago Dear Ms. Brown, Thank you for your feedback on your recent experience at Riemer Floors. I am so sorry that your time in our Showroom was a negative one and that no one offered to help you until you were leaving. Our showroom is a low-pressure environment and because of this many of our customers browse on their own and then approach the Receptionist located at the front when they are ready for assistance. While this is certainly no excuse for not being offered help when you first walked in, I think it's the reason no one approached you while you were browsing in the back room. It is our policy that all customers feel relaxed and never pressured and it is not unusual to see a customer browsing multiple samples for long periods of time until they are ready to ask for assistance. We take all feedback seriously and I can assure you that the sales meeting discussing our Yelp review did take place and that another will take place regarding your review. We use all feedback to better ourselves as a company and your feedback is no exception. Today we will be putting up signs throughout our showroom indicating our low-pressure browsing policy and directing customers ready for assistance to the Receptionist so that an incident like yours does not occur again. There is no job too small or big for our company and I wish you would have approached someone in the building and told them you needed assistance. There is always a Riemer in the building and we personally assure that our customers are taken care of. It's the reason we've stayed in business for over 68 years. If you ever decide to give us a second chance, please ask for me personally and I will make sure you receive the great service you deserve. Thanks again for your feedback and please accept our sincerest apologies. Sincerely, Paul Riemer, VP
1.0
5 years ago Having lived in the area all my life, today is the first time I have been inside Riemer Floors, and sad to report, it was not a pleasant visit. I spent one hour (1pm - 2pm) looking at LVP flooring and not one person asked me if I needed help, offered to find someone to help me, or even acknowledged my presence in the store. Albeit, I was towards the back of the store, but at least 2 salesman saw me when I entered the store, 1 salesman was standing right next to me in the LVP flooring area (helping another couple initially), and at least 5 other employees passed by me as they entered/exited the employee lounge area, and none of these people apparently were concerned that I was alone looking at samples for an hour. The ONLY time anything was said to me was as I was heading towards the door to leave. A salesman said, "someone did help you, didn't they?" and I replied, "no, but I will go somewhere else where they will." I pride myself on the customer service I provided throughout my career and it is disheartening to see this become a lost art in today's world. I just read a review in Yelp posted 3/11/2014 of the same type of complaint at Riemer. One of the owners even responded and said he'd bring it to the staff's attention so as not to have this type of customer treatment reoccur. I wonder if that staff meeting ever took place. I know that selling 1000 sq ft of flooring will not make or break Riemer Floors, but if anyone should ask me for a flooring reference, I will be happy to say I was greeted in a very friendly & helpful manner elsewhere (Harbor Floors in Keego Harbor) and they will more than likely get my business. This is not the case at Riemer Floors.
5 years ago Business Owner Dear Ms. B., Thank you for your feedback on your recent experience at Riemer Floors. I am so sorry that your time in our Showroom was a negative one and that no one offered to help you until you were leaving. Our showroom is a low-pressure environment and because of this many of our customers browse on their own and then approach the Receptionist located at the front when they are ready for assistance. While this is certainly no excuse for not being offered help when you first walked in, I think it's the reason no one approached you while you were browsing in the back room. It is our policy that all customers feel relaxed and never pressured and it is not unusual to see a customer browsing multiple samples for long periods of time until they are ready to ask for assistance. We take all feedback seriously and I can assure you that the sales meeting discussing our Yelp review did take place and that another will take place regarding your review. We use all feedback to better ourselves as a company and your feedback is no exception. Today we will be putting up signs throughout our showroom indicating our low-pressure browsing policy and directing customers ready for assistance to the Receptionist so that an incident like yours does not occur again. There is no job too small or big for our company and I wish you would have approached someone in the building and told them you needed assistance. There is always a Riemer in the building and we personally assure that our customers are taken care of. It's the reason we've stayed in business for over 68 years. If you ever decide to give us a second chance, please ask for me personally and I will make sure you receive the great service you deserve. Thanks again for your feedback and please accept our sincerest apologies. Sincerely, Paul Riemer, VP
5.0
5 years ago 5 Star! Riemer Flooring was exactly on point with the re-hab of Auto Owners Insurance this past week. Mike was absolutely on his game with the removal and replacement of the Carpet for AOIC. For weeks both the Client and we the Landlord have discussed how to handle this project since their were so many cubicles and office furniture that could not be turned off during this replacement. Mike came thru with every promise and commitment made during these prior meetings and I could not be happier. Thank you for a job that absolutely was spectacular to work with your people. Anthony J. Lo Duca MJC Companies™ Associate Builder / Project Manager 46600 Romeo Plank Suite 5 Macomb, Mi 48044
5.0
5 years ago Tim from Riemer Floors repaired our family room berber carpet two days ago. A small fiber had been pulled up by our cat's claws, then pulled into our vacuum cleaner--about 12 inches of fiber pulled loose. The repair is invisible now. Riemer Floors has been our place for purchasing carpet for forty years now. This recent carpet repair adds to our experience with Riemer Floors for excellent advice, installation, and service.
5 years ago Business Owner Thank you for taking the time to review our business on Yelp. I'm so pleased that you had a positive experience with us and that we were able to repair your carpet. It's customers like you that have kept us in business since 1946. We appreciate your business and feedback and look forward to serving you in the future! Sincerely, Paul Riemer, VP
1.0
5 years ago We didnt end up hiring Riemer, so I cannot comment on the quality of their service. My review is about the shopping experience. Several people referred us to Riemer when we were looking for carpeting installation in our newly purchased home. We are not from the US, so all these home projects are a little bit intimidating. And when it comes to carpeting, we are no experts. When we arrived at Riemer, we didn't feel "the love". It felt like the sales associate was not interested in our business at all. We were looking for some tips, some consultation... But we got nothing from him. We had to do all the work. He came across as arrogant, not interested and not helpful. He kept on repeating how Riemer has been in business for very long and has a great reputation. Not interested in giving us a great shopping experience. We anyways decided on asking him to give us a quote and arranged a meeting at the house. He arrived on time, but his "not interested" attitude was still present. He was even rude to me. When he was taking measurements and I was in the middle of the room, instead of asking me politely to move, he would give me a nudge with his arm! He didn't come up with suggestions, alternatives or anything like it. We found out that carpets and carpet installation are pretty much a commodity, so service is the deal maker. Based on this, we decided to not hire Riemer. On the other hand, we had a GREAT service experience at their competitor (Mc Leod Carpet One), who we ended up hiring.
5 years ago I'm very sorry for the poor service you experienced at our Showroom and in your home. Thank you for bringing this matter to my attention, I will be following up with all sales personnel to ensure that something like this does not happen again. You are absolutely right; service is one of the main factors that differentiates flooring businesses and I am extremely disappointed that we were not represented to the best of our ability in this area. Because we are a family-owned and operated business, there is always a Riemer in the building. If we can be of service in the future and you feel like giving us a second chance, please ask for one of us and we will make sure you receive the quality service you deserve. Sincerely, Paul Riemer, VP
5.0
5 years ago David Ohlinger helped us with hardwood floors five years ago. When we sold our house last December we called him again for harwood floors in our new home. The installers were great Everything is beautiful We would give them all ten stars
5.0
5 years ago We had an excellent sales rep (Karl) who helped us find solutions to carpeting our hall and stairway. He came out and made initial measurements. Mario, the head installer, came out with the carpet to make final measurements before binding. Finally, the installers (Mario & Edward) did a very professional job installing the carpet. we're very happy w/the carpet and installation.
5 years ago Business Owner Thank you for taking the time to review Riemer Floors! I'm glad you had a great experience. If you need any carpet care tips, please let us know.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Great Job Riemer Floors!! I had a wonderful experience with Riemer Floors. They worked with me over multiple visits to the store and helped my wife and I pick out the perfect carpet for a Family Room, Master Bedroom, and our upstairs hallway and stair cases. The…
5.0
5 years ago Riemer Floors did another great job for us. We have used them for over 20 years and always we have always been very satisified! The installers this time were the best ever! Job was done in a timely manner, installed perfectly and cleaned up when done. Competitive prices and we couldnt be happier !
5.0
5 years ago I had a great experience having carpeting in our upstairs and on two staircases replaced. We worked with Paul, one of the owners, in selecting a product and were very happy with his expertise. The installers arrived on time and were very professional. Our stairs have the carpeting that goes through the spindles and wraps around the ends, which was a very labor-intensive job. The installers worked 10+ hours to get the job done. They swept up and vacuumed the carpeting when they were done. I could not be happier!
5.0
6 years ago We just had new carpeting installed on 11/11/13. My husband and I are extremely pleased with the results. We had a living/dining area as well as a hallway and 1 bedroom carpeted; and, also, a stairway leading to the basement. We love the carpet and the installers did an excellent job. To save money, we took out the old carpet, padding, staples and carpet board the day before. It was more time consuming than we thought it would be, but when they arrived at 9 am on Monday, they could get started immediately. They finished about 4 pm and then offered to help my husband move some of the heavier furniture and 2 TVs back in their place. This is the 3rd time we've bought carpeting from Riemer floors and it won't be the last. We've never had a problem and would definitely recommend them to friends and relatives.
5 years ago Business Owner Mrs. G, Thank you so much for taking the time to review Riemer Floors! I am so glad you had a good experience with us. Your continued patronage and support is greatly appreciated; without customers like you, Riemer Floors wouldn't be the business we are today. Please stop in the showroom if you need any carpet care and cleaning tips. We look forward to servicing you in the future. Sincerely, Paul Riemer, VP
4.0
6 years ago This customer did not leave a comment.
1.0
6 years ago Bad experience. First, the decided to show up 2 days late. Second, they smashed a painting and didn't clean up the broken glass. Third they scratched my wall moving the roll of carpet. Their solution and customer service was horrific. Everyone kept passing the buck. When I finally got a hold of the owners - Paul/ Dennis they couldn't have cared less. It was normal business for them. I am usually an advocate for small business but this was terrible.
6 years ago Please accept my sincere apologies for your bad experience with us. I assure you that I care that your experience with Riemer meets your expectations and I am truly sorry I did not convey that properly when we spoke. Unfortunately, installation delays occur occasionally due to illness. Although we do everything we can to avoid this because we know how it inconveniences the customer, sometimes we do not have another option. Additionally, your second day delay was due to a mis-communication of specialty furniture that needed professional removal. We could not remove the carpet safely until day three. I am taking your feedback and will be ensuring that removal and installation responsibilities of the customer are available on our website and that all of our sales people properly communicate this to the customer as well. Your painting is at a specialty repair shop and will be returned to you (at no cost of course) as soon as any and all necessary repairs are completed. After speaking with the Service Department, I was assured that your signed approval of today's (10/18) installation and all wall repairs were completed to your satisfaction. Again, please accept my apologies on behalf of myself and all the staff here at Riemer Floors. We appreciate your business.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago I like Riemer Floors 'cause of the smile on the owners' faces. Good people with good products.
6 years ago They did my kitchen on Francis St. Truly professional!!!!
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago Having just had our first child, we had a lot of anxiety over replacing the wall to wall carpeting in our house. We were concerned about the house being torn apart when we were already so busy caring for our young son. But we knew that our 18 year old carpet had to go before our son began crawling! We were very impressed with the professionalism we found at Reimer floors. Our sales person Bruce King addressed our every concern from ensuring the installers would take care of the furniture movement to scheduling the installation at a time that worked well for us. He scheduled the installation over a couple weeks to mitigate the mess at our house. He even made house calls - bringing us samples and having some shipped to us when we couldn't make it to the store. We really appreciated this service and felt we were so well cared for! We know Bruce had many customers, but he made us feel like we were his only customers. We are very thankful! Our installers were amazing. We have had many contractors at our home over the years. However, the installers were more conscientious than any contractor we have worked with before. They obviously had strong work ethic and went above and beyond the call of duty. They were very careful when moving our furniture and left our house better than they found it. We would recommend them to anyone. Thank you Reimer for a job very well done. We have already recommended you to several friends and will continue to do so in the future. Now on to our next project. If only you remodeled kitchens Thank you very much!
5.0
6 years ago This customer did not leave a comment.
4.0
6 years ago Lucky me, they're open till 9:00 on Monday night. Whoopee. No fooball game! Okay, so I hate shopping, but boy do I like looking for wood flooring(not really). Well, we have a wedding to get ready for in September so we thought we would get the house ready for a lot of activity in the next nine months. We have always wanted wood floors so now is the best time. Riemer has the largest and the best selections for hardwood floors(carpeting too). We had a salesman by the name Tom, a name I'll never forget. He was helpful in guiding us in the direction we needed to what we thought we wanted. They gave us sample squares (2'x2') to see if we liked them in our house and lighting. Bring your sportute or truck as these wood floor samples are big and heavy. We decided on the color, wood type, and ordered. Installed when they said. They also offered store financing if needed. Now I can say I have a wood(y) and boy does it look great. Don't forget to ask for all the finishing touches. They'll know what they are to help you. Now I have more work, painting, curtains, moving furniture, wow, I'm already sore just thinking about it.
2.0
7 years ago Living on past reputation Material good quality, salesman limited knowledge tried to sell me more than I needed( special order so no refunds) Glue used by another contractor and returned, resold to me. Customer service was not willing to even discuss the problem,…
1.0
7 years ago Kitchen Counter quote We got three quotes using all the same specs. Two quotes were priced within $10.00. When I finally got the call from Riemer Floors it was $2,400 more than the other two.
1.0
7 years ago Kitchen Counter quote We got three quotes using all the same specs. Two quotes were priced within $10.00. When I finally got the call from Riemer Floors it was $2,400 more than the other two.
5.0
8 years ago Just moved into the area for a job and bought a house that needed some TLC. Riemer Floors was recommended to me by my new supervisor for my flooring needs. They came out to my house with flooring and carpeting samples and took measurements of my kitchen floor and both bedrooms. My wife has been skiddish in the past when having to deal with installers in the past, but was surprisingly at ease with the professionalism of the Riemer Floors folks. Kitchen laminate flooring and the carpeting in the bedrooms looks great and the pricing was under my expected budget enough that I ended up getting an area rug for the living room. Thank you Paul Riemer and Crew!
5.0
8 years ago saved time and money We shopped the box store and were not happy with the service or selection. We visited Riemer and were very impressed with the selection and the professionalism of the sales associate, They asked a few questions and found a number of…
5.0
8 years ago saved time and money We shopped the box store and were not happy with the service or selection. We visited Riemer and were very impressed with the selection and the professionalism of the sales associate, They asked a few questions and found a number of produ...
5.0
8 years ago Tough job made easy. Best selection of flooring in the city. We wanted to extend oak flooring from the foyer into the kitchen area. We tried the box stores and they were not very helpfull or reasonably priced. Riemer's nowledgable sales associate made me…
5.0
8 years ago Tough job made easy. Best selection of flooring in the city. We wanted to extend oak flooring from the foyer into the kitchen area. We tried the box stores and they were not very helpfull or reasonably priced. Riemer's nowledgable sales associate made me aware...
2.0
9 years ago Flooring - Hardwood and Carpet Good: The sub contractor was fine.. Bad: The salesman's attitude (Patrick) was awefull. I feel betrayed. We actually worked with a super nice person who unfortunately went a vacation when we decided to do the work. The store owner had us…
2.0
9 years ago Flooring - Hardwood and Carpet Good: The sub contractor was fine.. Bad: The salesman's attitude (Patrick) was awefull. I feel betrayed. We actually worked with a super nice person who unfortunately went a vacation when we decided to do the work. The store owner had us wo...
5.0
11 years ago Nice Place Riemer Floors in B Bloomfield Hills, Sales staff was very helpful and knowledgeable, not pushy like some others. Tons of selections from low end to high end carpets, hardwood, tile & vinyl flooring, Professional and courteous installation…
5.0
11 years ago Nice Place Riemer Floors in B Bloomfield Hills, Sales staff was very helpful and knowledgeable, not pushy like some others. Tons of selections from low end to high end carpets, hardwood, tile & vinyl flooring, Professional and courteous installation personal.
1.0
12 years ago Problems with Riemer I went to Riemer because I thought they were the best... this was a mistake! Maybe they were the most expensive, but I learned that the most expensive, may not be the best.Overpriced and poor installation. Sales consultant misled us, mad...
3.0
14 years ago All your flooring needs... Riemer Floors, located on Telegraph, north of Square Lake Road, has a very nice selection of flooring. Choose from area rugs (from companies like Karastan), carpet, hardwood flooring, laminates, vinyl, and ceramic tile. Riemer offers…
3.0
14 years ago All your flooring needs... Riemer Floors, located on Telegraph, north of Square Lake Road, has a very nice selection of flooring. Choose from area rugs (from companies like Karastan), carpet, hardwood flooring, laminates, vinyl, and ceramic tile. Riemer offers comp...