RIEMER FLOORS

4.5
|
296 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Riemer Floors 1865 S Telegraph Rd, Bloomfield Hills, MI 48302-0163 248-335-3500 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
296 Reviews

Reviews


5.0
last week We have used Riemer Floors to install our kitchen floor and to carpet our condo. On both occasions Kimberley Riemer came to our home and, not only measured but provided us with advice on area rugs, colors and more. We have gotten many compliments from family and friends and have passed along Kimberley's name and phone number. She is a consummate professional and is very easy and enjoyable to do business with. Every phase of both projects were handled efficiently. We highly recommend Riemer Floors and Kimberley Riemer specifically. It should be added that the carpet installer was wonderful. I don't recall his name but he was a tireless worker who did a wonderful job.
5.0
last week We just had new carpeting installed by Riemer floors. Kimberly Ramer was more than helpful when delays occurred because of the Covid crisis. She turned what could’ve been a hair-raising experience into something smooth and easy. Their installers did a marvelous job and lived up to what was promised… One Day service. Way to go Mario!
5.0
2 weeks ago We built our current home 18 years ago and purchased all of the carpet from Riemer, and have always been happy with the quality and service we received then. So when we recently decided to replace our basement carpet I went again to see Kimberly Riemer. She asked questions about what I was thinking and quickly pointed out several options. I was able to take some samples home to help make the decision. She personally came to do the measuring and even arranged to have someone disassemble and move our pool table prior to installation. The installers arrived at the appointed time and were very professional. The finished look is exactly as I’d hoped. I couldn’t be happier, and would highly recommend Kimberly and Riemer Floors!
5.0
2 weeks ago This customer did not leave a comment.
5.0
2 weeks ago We were very satisfied with our experience at Riemer Floors. They had a large selection of carpet to choose from. Also, Kim Riemer was very helpful in deciding what brand and type of carpet to choose for our home.
5.0
3 weeks ago I recently purchased new carpeting from Riemer Floors -- a return trip after several previous purchases there. Great service and selection, highly recommend shopping here. Ask for Kimberly Riemer, who has a great design sense and is very knowledgeable about their products. Great service follow-up as well when there was a minor installation issue; it was resolved quickly and with no problem.
5.0
last month Honestly at first we were a bit apprehensive to go forward with our planned job, because we're always diligent about making absolutely sure we're getting the best value for our limited dollars. In the end, though we couldn't be happier with our decision and the end results. The Riemer team took the time to go over in great detail every little potential option/consideration for our flooring needs. The measurements, the finishes, everything was first class. The materials came in on time, the delivery was professional, and the installers for our new hardwood floors were better than we could've hoped for. Don't hesitate, if you want the best value for your dollars in Metro Detroit this is the place.
2.0
last month We ordered a small wood flooring job in August. First they said the shipment was damaged. That was a 6 week delay. Then they said they didn't have enough installers due to Covid and now it's almost November and we have heard nothing from them about a possible installation date. I think you should be very careful about ordering something from them at this time. They may be too small a company for this current situation. And Jim, the salesman, was mediocre at best.
5.0
last month Kimberly was absolutely wonderful from start to finish. Our carpet looks amazing and the levelof service can not be beat. Kimberly at Riemer is the only person I will work with for our flooring needs. We have used her for numerous projects and there is no one better at the job.
5.0
last month Very good team to work with!! Kimberly Riemer did a great job helping me evaluate options for updating my condo, and the install team was fast, clean and professional. Best of all...the new Karastan carpet looks amazing. I highly recommend Riemer Floors when you are looking to upgrade your flooring.
5.0
last month They were awesome and easy to work with. Dan was our sales person, Todd installed floor. Excellent job!!
5.0
last month They were awesome and easy to work with. Dan was our sales person, Todd installed floor. Excellent job, would recommend!
5.0
last month From the moment I walked into Reimers and carpeting was Installed was professional, helpful, friendly and Clovid safe. Our sales person was exceptional .
5.0
last month We've used Riemer Floors in the past, and once again they did a GREAT JOB with our Master Bedroom. Patrick was great on the showroom floor & helped us w selection, measure, order, and follow through; and Kevin and Team did a fabulous job with install. Karistan Perfection! I would not leave this important job to the box stores or some fly-by-night carpet store. Hire the best, hire Riemer....you'll be very happy you did!
5.0
last month Very highly recommend Riemer Floors. We needed to replace all the carpeting in our home. Riemer offers a huge selection, and sales associate Pat Gahman was a tremendous help in suggesting color and carpeting type, bringing samples to our home, and working with our budget. Kevin did a fantastic job on the installation, and the end result looks great!
5.0
last month We are extremely happy with the services our sales rep, Brian Soboczynski provided as well as the installation crews. Both homes were done in a professional and timely manner. And safety precautions were taken seriously and put into place. Would highly recommend Brian and Riemer Floors.
5.0
2 months ago Our builder sent us to Connie at Riemer Floors and we could not be happier! Connie has not only been a pleasure to deal with, she has also been helpful beyond our expectations. She understood our budget and helped us pick flooring that is cost effective and gorgeous. She gave us options in hard flooring that we did not imagine would be within our budget. She even helped us with some really great design ideas. Everyone we have dealt with at Riemer has been really great. Thank you!
2.0
2 months ago Update... they sent someone out to review my comments on the work done. He presented options to correct everything and returned 2 weeks later with the necessary supplies. The repair team spent almost 5 hours to correct everything, and it finally looks like a professional installation job. The lack of response and follow up from sales and dispatch, and initial install timing/quality is preventing a higher rating.
5.0
2 months ago From my Sales person Connie who was the absolute BEST to the Installers and also Dion who gave me checkin calls thru out the install, I could not be happier!!Everyone was so professional, helpful and such a pleasure to work with. And my floors look AMAZING! I’ve had so many people already ask who did my flooring and am and will always highly recommend Riemer Floors. Thank you Riemer Floors ❤️
5.0
2 months ago This customer did not leave a comment.
5.0
3 months ago Great company to work with. They let us have the sample book for a long time while we waited for our countertops to be installed so we could make sure we picked the best marmoleum color for our kitchen. Installation happened in the middle of COVID and the employee worked efficiently, was incredibly kind and above all worked with a mask on to keep us safe. I highly recommend this company.
1.0
3 months ago Worst installation experience - poor communication, slow progress, and poor craftsmanship. Job was 3 bedrooms and hallway with synthetic wood flooring. Intallation crew showed up late on Wedesday, but walked off the job with no explanation of what was preventing them from working, or indication of when they would return. No one from Reimer returned my call, so I had to call back Thursday and wait on hold to speak with someone. Was promised the job would be completed Friday, since I had company coming. Crew was on site for 6 hours Thursday and Friday, spending more time on their phones than working. I had to call again to explain they missed the commitment, but had no feedback. Job was finally finished Monday. I had to purchase new molding for certain areas that would not be covered with the quarter round in the quote (not credited for unused material or purchase price). I called expressing my dissatisfaction and emailed photos showing gaps and issues, with no response. Would never recommend.
4.0
3 months ago Good customer service. Thanks you Jim for your great service. The place is open even during Covid just make an appointment.
5.0
4 months ago I contacted Reimer Floors because I was in need of having my floors replaced and they came highly recommended from friends. Connie was my contact person throughout this process and she provided with me with invaluable information and recommendations. From the three wood floor installers to the two men who provided touch ups, everyone was knowledgeable about their job and very professional. I would highly recommend them
5.0
4 months ago Very pleased with the job that Riemer Floors did for us. Pat Gahman, sales, was easy to deal with and very helpful. Gave us confidence, too. Guys who installed the carpet were excellent. Would highly recommend purchasing carpeting from Riemer Floors.
4.0
4 months ago So this company is still working hard during the pandemic. They tried to help with contactless options the best they could, mailing samples, or coming outside with them, though it was easier to go into the store. However, I didn’t realize until the day before that they only scheduled one person to carpet a very large area. Maybe this is because of current events? They called the night before to inform me that it would take two days instead if one. The day-of, the scheduled installer unfortunately was hurt and could not make it. Thankfully, a stand-up installer named Kevin stepped in and managed to do this job all by himself. He worked so incredibly hard for two days and did a fantastic job. He made it right. He deserves all the credit for making this happen. This company is lucky to have someone like him on their team. We can’t thank Kevin enough for what he did. Kevin gets 10 stars. All the stars. The 4-star review is because there were some problems along the way, not related to the installer, but again, they were resolved and I understand that this is a very difficult time for businesses.
1.0
4 months ago They sat on my rug order for over a month after dropping it off and after I called in twice during the month and it was never sent to the binder. Wow avoid this place
4.0
4 months ago Friendly and helpful service.
1.0
5 months ago Hardwood installed in spring 2017 and we have had ongoing and repeated issues from the beginning with cracking, warped boards and huge gaps. Riemer did some repair work in July of 2018 and was supposed to return in January 2019 to finish when weather changed. Even though these issues have been repeated and ongoing, riemer continues to blame us for poor quality floors and sub-par installation and repair from the get go. I don’t recommend them or the mulligan oak floors the builder had them install. A company that doesn’t stand behind their work or product is no good in my book. Additionally, we paid for upgraded carpet and padding and it is the worst quality carpet I’ve ever seen in 3 homes we’ve owned.
5.0
5 months ago This customer did not leave a comment.
5.0
6 months ago Quality product and service.
5.0
6 months ago Steve Klamer is excellent to work with as is the rest of the staff at Riemer Floors. From the customer service to the installation, everything was top-notch!
5.0
6 months ago We just had an excellent installation by Riemer flooring for our upstairs master bedroom walk-in closet, hallway and stairwell. Gerry our sales associate was very helpful and came to our house with samples because of the restrictions caused by Covid. Kevin the installer worked by himself had a mask on and was very pleasant. He did an excellent job with the entire installation. I would highly recommend Riemer flooring for any of your carpeting or flooring needs. The quality of their service was a cut above any I have experienced!
5.0
6 months ago Riemer installed our flooring on the stairs and 2nd floor of our new house and it was fantastic. The stairs, while a little pricey, look awesome and glad we decided to spend a little extra for that project. Tim & Wade did a great job in 4 days!
5.0
8 months ago Our vinyl plank flooring installation experience was fantastic! My floors are beautiful!! Thanks to the very experienced installers, Tim, Wade and Donnie. These men were efficient and did a excellent job for us. Thanks to Bruce for scheduling our job.The DuFresnes
5.0
8 months ago We love our new floor, and the installer was very nice and did a great job on our floor. This is the second time we used Riemer floors. And they addressed any issues that came up.
1.0
9 months ago This company does nothing for customer satisfaction..they had my hard floor installed and their is lot of variation in the color of the floor, I called them and they r working with manufacturers on the claim for 6.months and I am calling them every month to get update, and after 6 months they r saying that there is nothing they can do..really bad experience and no empathy at all..
5.0
9 months ago Great experience Steven Klamer in sales was awesome the process was seemless and so was the carpeting.. Honestly there is a seem in the middle of the room and i defy anyone to find it. Installers were exceptional. The whole experience was fun. When has buying flooring fun
8 months ago Thank you, Ken for taking the time to leave a review. We absolutely love the carpet you picked out 😍
5.0
9 months ago We had a great experience when we installed new carpet in our house!! Connie was fabulous!! As well as, the two gentleman that did the install. Everyone was super nice and professional and pricing was fair!
9 months ago Thank you Samantha!
9 months ago Samantha, thank you for sharing your recommendation! We are appreciate your business.
5.0
9 months ago 100% satisfied what a great experience I know where the seam should be but I swear I can’t find it.
9 months ago Ken, thank you for taking the time to leave a review! We are pleased to hear you had a great experience with our team. We appreciate your business.
5.0
9 months ago Our salesperson was Jerry and he helped us in picking our carpet and made the entire process seamless. Rick was the installer and he did a marvelous job. The carpet for the stairs was a pattern and it matches perfectly including the stringers. I highly recommend Riemer Floors
9 months ago Thank you for the recommendation. We will pass the positive feedback to Jerry and Rick. We appreciate your business!
9 months ago Kind of bias review don’t you think? Your son is married to Paul’s daughter.
5.0
9 months ago Connie and her team are always going the extra mile to make sure my jobs are handle with the utmost care. If we have a issue, they’re quick to respond and getting it corrected. I highly recommend this business to anyone. Dale McInchak
9 months ago Dale, thank you for the recommendation. Connie and the rest of the team do a great job. We appreciate your business.
5.0
9 months ago Riemer floors did an amazing job in our home. We had all new carpet installed in our upstairs level and we also had our lower level done with plank flooring. Our sales person was Connie and from start to finish she helped us along the way. The installers who did the carpet and flooring both did a great job and we couldn’t be happier with how everything turned out.
9 months ago Thank you Lindsey!
9 months ago Thank you, Lindsey for sharing your experience. Happy to hear everything went well from sales to installation. We appreciate your business!
5.0
9 months ago Connie was my sales person. She was very pleasant to work with. The flooring is amazing. Everything went smoothly from the sale to the installation
9 months ago Thank you Kristine!
9 months ago Thank you, Kristine for the kind words! We appreciate your business and support.
5.0
9 months ago Offers a huge selection of flooring products & the sales associates are terrific at helping customers make a decision.
9 months ago Thank you, Rachel for the feedback! We appreciate your support of our family business!
5.0
10 months ago I have used Riemer Floors on three separate occasions and each time they have done a perfect job.
5.0
10 months ago Don't waste your time looking elsewhere. Call Dave Ohlinger and have him come out to your home or office. He is a pro's pro. Riemer did everything that they said they would do. The communication was great and the installers were excellent. Our rooms look fantastic and we are very pleased.
5.0
10 months ago Don't waste your time looking elsewhere. Call Dave Ohlinger and have him come out to your home or office. He is a pro's pro. Riemer did everything that they said they would do. The communication was great and the installers were excellent. Our rooms look fantastic and we are very pleased.
10 months ago Bill, Thank you for sharing your kind words. I am glad to hear you are pleased with your floors and overall experience with Riemer. Thank you for shopping our family-owned business!
5.0
10 months ago Don't waste your time looking elsewhere. Call Dave Ohlinger and have him come out to your home or office. He is a pro's pro. Riemer did everything that they said they would do. The communication was great and the installers were excellent. Our rooms look fantastic and we are very pleased.
5.0
10 months ago This customer did not leave a comment.
5.0
11 months ago Amazing quality and professional all around.
5.0
11 months ago Very professional and quality customer service.
5.0
11 months ago We were more than pleased with our experience with Riemer Floors. We had four bedrooms a hallway and staircase carpeted. Our sales representative, Mark Wiacek was the best. From the initial help he gave us in the showroom to the measure of our job and many follow up calls, Mark was great! Our installers were top notch as well! They were timely, efficient and a pleasure to have working in our home. They did a wonderful job. We are thrilled with our new carpet.
5.0
11 months ago Had 243 Square yard installed in four bedrooms, hall and stairs. Outstanding service from sales (Pat Gahman) and contractors they had install (LLC Custom Carpet install). They worked two 9 hour days without a break. Moving all the furniture with no damage. Thorough cleaning of the job site and a walk through to make sure I was happy. Would highly recommend.
5.0
12 months ago The installers do a quality job
5.0
12 months ago Patrick is a great sales person and classy the gentleman that installed the carpet was also very nice. This is the reason I go to Riemer Floors I feel comfortable with the people. Thank you again Seamus Cassidy
5.0
last year I have recently purchased solid hardwood floors for my home. Samantha was very helpful and patient with me, as I changed my mind a couple of times, and took a while to decide. Delivery was on time, within the time frame that was mutually agreed on. I also appreciate the wide selection of wood flooring, either solid or engineered, that Riemer carries; low-VOC, FloorScore-certified, and CARB 2-compliant options are available. Documentation about these certifications is available, either from Riemer Floors, or directly from the manufacturer. The fact that my floors do not poison me is just as important as them looking good and lasting a long time. Again, this was a good and productive experience, and I will be using Riemer Floors for my next flooring project.
5.0
last year I recently called Riemer Floors to inquire about carpet for a rental property. My salesman Tim Michon was very professional and was able to stop out the next day to measure and bring samples. I was blown away at the quality of carpet we were able to go with for well under our budget. Would highly recommend Riemer, and will definitely be contacting Tim next time we need floor covering!
last year Chris, we are so happy we could partner with you on your rental property and find you a great product at a great price. We look forward to working with you in the future.
5.0
last year Connie Salata is an amazing representative. She helped myself and two other friends pick the perfect flooring for our needs.
last year Thank you 😊
last year Regina, thank you for leaving a review! We agree with you - Connie is amazing!
5.0
last year Riemer Floors did a great job with carpet and vinyl flooring in our home. Brian S. took great care of us giving us a wide range in options of styles, colors, and quality. The install teams arrived on time, completed the job when they said they would, and cleaned up. I highly recommend the company!
last year Kris, thank you for leaving a review! We are pleased to hear how wonderful your experience with our team was.
9 months ago Another relative of a Riemer employee. Completely biased review....
5.0
last year This customer did not leave a comment.
1.0
last year When a customer tells you their job isn't going as promised, sort it out!
last year Violet, we aim to make sure every customer is satisfied at the end of their job. After reading your comment, I searched our systems and am unable find any orders with this Facebook name - perhaps you identify under another name? Could you please call the store and ask for Paul? I understand we missed your expectations and I want to make sure we make it right. Hope to hear from you, today!
5.0
last year I absolutely Loved this place especially when we first walked in The ladies at the front desk reception area Michelle and the other blonde were absolutely amazing and welcoming!! we will most definitely be referring friends and family!!!!!
last year Kyra, thank you for the kind words!
5.0
last year All I can say is, outstanding. Making changes in the home can be stressful and the team at Riemer floors knows exactly what their customers need to make the whole process go as smoothly as possible. Steve (VP at Riemer Floors) is a first class pro and personally saw to making sure any concerns I may have had were handled to perfection- and the end result? I can't believe it. My new kitchen floor is perfect. I absolutely couldn't be happier, and I couldn't possibly give a stronger recommendation to anyone who is looking for a flooring company than I can for Riemer. If you are reading this, trust me, give them a call. You will be glad you did.
last year Thank you for the recommendation! We are thrilled you are so happy with the end result of your kitchen floor. It was a pleasure working through your home renovation with you.
5.0
last year If you're on yelp searching for flooring and installation, your search is over. This is the place. We've dealt with a lot of contractors in the past, and have called around to just about every local flooring company before deciding on Riemer- very glad we did. Just had a kitchen floor installed and couldn't be happier. Riemer was dedicated from start to finish to making sure the job was done right and that we were completely satisfied with the final product. We not only will be using them again for upcoming projects, but highly recommend them to anyone who is considering new flooring. They have an outstanding reputation for a reason, and we can clearly see why.
5.0
last year Great job on our floor! I would recommend Riemer to anyone. Very professional.
last year Thank you for the recommendation, Meghan!
5.0
last year This customer did not leave a comment.
5.0
last year From start to finish - a 1st class job. Jerry (our Salesman) helped us quickly find the right carpet for our home and did so ever mindful of our price points and durability concerns. Luis (Installer) arrived on-time, did a great job installing and left the home clean and ready for furniture. Thank you Riemer Floors - WELL DONE!
last year Thank you for your kind words, Joe. It was a pleasure doing business with you and your wife! We wish you many years of happiness in your new home. If we can be of any assistance in the future, please let us know!
5.0
last year We have recently replaced all our floors with hardwood. Our salesman, Dave Gola has been very helpful from start to finish. Jeff and his crew did a fantastic job removing old floors and putting down new. We were very pleased with the job they did. Maik did a wonderful job reattaching carpet under the stairs and services all spots a floor. We were very pleased with Riemer's service with our previous condo and again with this one. We would recommend Riemer to our friends. Wonderful service.
5.0
last year This customer did not leave a comment.
4.0
last year This customer did not leave a comment.
5.0
last year My salesman Dan Daley was terrific. Very knowledgeable, courteous, and promp. The installer did a great job and such a nice man.
5.0
last year Everyone was very professional. We have been doing business with them for years and have always found them very helpful and professional.Installers were accommodating and professional.Thanks for the excellent service.
5.0
last year Jerry was an amazing help at Reimer Floors. Helped us choose good combination of tile and grout, plus I needed a hot order of tile that he took the time out to help with as well to ensure I could receive as soon as possible. Will be back for more flooring needs in the future.
3.0
last year This customer did not leave a comment.
5.0
last year Salesman David O was very knowledgeable and helpful and steered us to the perfect carpet. Highly recommend him as a salesman. The installation team did an excellent job. They did more than I could ask for and went out of their way to help put back furniture that I had moved when they didn’t need to.
last year Thanks, Mark for the kind words. Dave O. Is one of a kind and we are lucky to have him! We hope you enjoy your new floors.
5.0
last year Extremely helpful in finding a match for my existing wood floors. Chris, Bruce and the rest of the team were all friendly and professional. Could not have expected or asked for better customer service. And their selection of flooring products seems endless. I will be shopping there again for any future flooring needs.
5.0
last year We were very pleased with the quality of carpet and installation services we received from Riemer Floors. We visited the showroom to select carpet for a stairway runner. The salesperson was very patient and provided good feedback. We brought samples home to decide on the specific color/pattern. The installation staff came out to our home twice (initial measurement to cut and bind the carpet & then to install final product). The installer was very professional and efficient. The runner looks great! Overall, we were very satisfied and would not hesitate to recommend Riemer.
5.0
last year Tons of options, helpful staff.
5.0
last year Nice informative employees without sales pressure
last year Andrew, thank your for taking time to leave feedback. Happy to hear our teams product training and experience was beneficial for your project.
5.0
last year Had a great experience working with Steve at Riemer who got me carpet set up in my living room and vinyl plank flooring for my bathroom. Their showroom had great selection and everyone at the company was very knowledgeable and professional.
last year Thank your for taking the time to leave feedback. I am pleased to hear you had a great experience with Steve and the entire Riemer team. Hope you love your new bathroom and living room floors!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
4.0
last year Always treated well at Riemer. Prices are fair.
5.0
last year This customer did not leave a comment.
4.0
last year Working with Riemer now....and very happy. They almost dropped the ball on an installation....and trust me we are moving into a new home and I have so many things scheduled and all depend on the other areas being completed....so we almost had the pieces fall apart BUT they heard our disappointment and jumped through hoops to rectify their mistake. So....I will keep you posted but expect great results!!
5.0
last year Great experience
5.0
last year Riemer installed our new luxury vinyl flooring and the experience was great. It started with Chris Shanks as our salesperson who was professional and very detail oriented. He was so helpful in making sure we selected the right flooring. Everything went ahead as scheduled. The installers, Josh and Chris, did a beautiful job and were a pleasure to work with. It was a great experience.
5.0
last year I had to replace carpet due to a manufacturer defect. I went in to pick something else. Knowing there was no commission to be earned Jerry Grzech was so willing to help me when I walked in the door and explained my situation. He is a great and knowledgeable sales person.He certainly knows his product lines. I would recommend him and Riemer for any flooring needs. Kathy was great in starting my claim process. I am so pleased with everyone I have worked with in this company and definitely will go back. The flooring you can get anywhere but the service is what is important and they excel with that.
1.0
last year Very disappointed... It seems like ownership is very arrogant and single minded (money}, namely Paul Riemer. Seemed to carry the attitude that if you are not from Oakland county, you aren't worth working with. I will never go into that showroom again nor would I ever recommend Riemer floors to anyone.
last year Kim - I am deeply concerned after reading your comments about your experience. I searched our system to find a quote or an order to better respond to your concerns and am unable to locate one. Perhaps you identify under another name? …MoreKim - I am deeply concerned after reading your comments about your experience. I searched our system to find a quote or an order to better respond to your concerns and am unable to locate one. Perhaps you identify under another name? Could you please call us, I would appreciate the opportunity to learn more about your concerns and why you feel this way. We have done business in all southeast Michigan communities for over 70 years and feel every client is an important customer.
1.0
last year Nice quality work ... This is what I came home to a finished product....
5.0
last year We are repeat customers of Reimer Floors. We purchased carpeting for a great room and 3 bedrooms. Our salesperson Karl was very knowledgeable and helpful to us when choosing the right carpet for us. We are very happy with the installation. The installers paid attention to every little detail, including floor boards, leveling the carpet to connecting floors, and seaming. They were friendly, respectful of walls and wood floors, and cleaned up everything.
5.0
last year I can’t say enough about Riemers, Dave Ohlinger and the installation team. They put wood flooring in throughout my new home and it turned out better than I could have imagined. Dave was patient, knowledgeable and was able to answer all my questions and concerns. The product and installation was primo!
last year Heidi, Congratulations on your new home! It is stunning. We are proud to have been part of your project. Thank you for passing on your praises for Dave and our installation crew. Enjoy your beautiful home, and if you need anything please let Dave know!
5.0
last year I was referred to Riemer via a co-worker as she had used them for multiple projects on her ranch style home. Stephen came and did all the measurements and came back with a quote less than 24 hours later. I explained I was on a time constraint as I'd like to have the carpet ripped up and replaced with hardwood floors prior to moving into the home. He promised it would be done in 3 days if not less. Even with the issue of my concrete floor being uneven, they still completed the project on time. Stephen did things the right way by having me visually see the color of the floors prior to starting the project and even meeting with me on site at my work to confirm and sign off. I will be calling them again when we redo our upstairs. Great work.
5.0
last year I was referred to Riemer via a co-worker as she had used them for multiple projects on her ranch style home. Stephen came and did all the measurements and came back with a quote less than 24 hours later. I explained I was on a time constraint as I'd like to have the carpet ripped up and replaced with hardwood floors prior to moving into the home. He promised it would be done in 3 days if not less. Even with the issue of my concrete floor being uneven, they still completed the project on time. Stephen did things the right way by having me visually see the color of the floors prior to starting the project and even meeting with me on site at my work to confirm and sign off. I will be calling them again when we redo our upstairs. Great work.
1.0
last year Even though the salesman told me my job would take a week and a half, it took seven and a half. No one took responsibility for the many things that went wrong and none of the owners would talk to me.
1.0
last year Avoid Riemer until/unless they sort themselves out! Others say that Riemer has been riding on a good past reputation for about 3 years. Wish I'd known that a few months ago. I'm happy with the flooring product & the installers, but it was one flub after another from the in-house staff: couldn't describe what to expect during installation, time estimates were ridiculously off, damaged & mismatched product was sent again & again (no one noticed?), & the salesman stopped communicating early on. Just placed an order with Perfect Floors - all good there so far. 🍀
4.0
last year Excellent knowledgeable salesman and very quick arrival of flooring
5.0
last year We love our new floors installed by Riemer Floors. We chose the Armstrong Alterna Reserve Allegheny flooring. Karl was our salesman. We could tell he had many years of experience. He carefully explained the process. And the job was done exactly as he described. Our installer was Pat. He had 30 years of experience and because our project was more involved and required a great deal of precision, Riemer thought he would be the best man for the job. We had chosen the 3 sizes of tile and the tile has to be carefully placed. All we can say is wow! Pat did an amazing job! His work was very detailed and precise. Pat brought his partner Barry on to help complete the work towards the end of the project which took about 5 days altogether. There was a lot of hammering and a lot of dust but the floors came out beautifully. They feel warmer than traditional tile, very kind to the feet, and beautiful to the eye. It's like walking on art.
5.0
last year This is the second house I've had Riemer Floors carpet. Each time they have done an awesome job with the selection, sales and installation. I can't say enough good things about them as a flooring provider. What a pleasure doing business with them.
5.0
2 years ago I have worked with Dave Ohlinger on several home projects over the years. He has also done work for my Mother and Sister. Dave is an exceptional salesman to work with. He knows his products and strives to help the customer achieve expectations. Through the whole process Dave was a pleasure to work with. I highly recommend him.
5.0
2 years ago My parents worked with Riemer Floors in the past and recommended we do the same to replace the carpet in a home we just purchased. We had a great experience working with Kimberly Riemer. The installers did a professional job and got done ahead of schedule. We were surprised and touched to receive a personal thank you card from Kimberly in the mail after our installation. We are very happy with our carpet and would not hesitate to go back to Riemer in the future.
5.0
2 years ago Riemer Floors is my one and only contact for all my clients flooring needs and my go to guy is Dan Daly. Give them a try and you won't be disappointed!
5.0
2 years ago I have been using Riemer Floors for twenty plus years. I am an interior designer and highly recommend them. Dan Daly is my go to guy. He is very professional, knows his inventory and gets orders completed very efficiently. You won't be disappointed.
5.0
2 years ago Riemer Floors is the best in the business as far as I am concerned for Carpet, Hardwood Floors, Luxury Vinyl Flooring, Tile, Stone, Cork, Bamboo, Area Rugs, Laminate, Flooring Installation, Cleaning & Maintenance. I have been using them for twenty plus years and have never been disappointed. Dan Daly is my go to sales rep and he knows his inventory and is very professional.
5.0
2 years ago Ask for Tim!
5.0
2 years ago Mark Wiacek was the BEST!!! I originally came in looking for an area rug and ended up buying our new kitchen floors and lower level carpet here because Mark’s service was exceptional. He went above and beyond to accommodate my schedule for measurements, then executed the project swiftly and accurately. Thoughtout the install, Mark called to check in and provided great communication. Hands down a great experience, and we love our new floors and carpet.
5.0
2 years ago I had used Riemer Floors for advice several times and then ended up buying elsewhere. So this time I decided I owed them some business and went straight there when I needed to carpet an entire 2 bedroom condo. I told my salesman, Pat, roughly what I was looking for, and he picked out something absolutely perfect. He didn't try to sell me up and really listened to what I wanted. The installer was also excellent. He was pleasant to have around and did a perfect job.
5.0
2 years ago The Riemer team of salespeople, technicians and installers are a first-rate team. Wonderful service! We highly recommend Riemer Floors.
5.0
2 years ago We have been dealing with Reimer Floors and specifically Dave Ohlinger for many years and have been very happy with the level of service we have received! Dave Ohlinger our sales Representative is very knowledgable about all of the quality flooring products that Reimer Floors carries and.has always gone that extra mile to be certain that we are well educated about all aspects of our product resulting in a purchase and the installation that is smooth and seamless. Definitely a great company to work with for all flooring needs!
5.0
2 years ago I’ve used Riemer Floors many times for carpet installation and every time it’s been a wonderful experience. They have great customer service and followthrough. I’ve done business with Kim numerous times and have referred her to my friends and family. You definitely have to take a visit to the store to see all their beautiful samples.
5.0
2 years ago We recently purchased carpet and Kim was wonderful to work with.I would certainly recommend her as well as the company for any carpet or flooring needs !
5.0
2 years ago Kimberly Riemer helped me select a carpet and border for an area rug for our living room. It’s beautiful!!!! Her patience and communication throughout the process was greatly appreciated.I will gladly return to Riemer for our future carpet needs!!
5.0
2 years ago I had a very nice experience with Riemer Floors. I shopped all over looking for carpet and was very reluctant to use a big box store. My salesman Tim Michon was very pleasant, patient and knowledgeable. I was very specific about what shade I did not want and we found some very nice options and I took samples home and narrowed it down. Tim came to my home to measure and even helped me decide on a shade that went well with my three bedrooms. By the way their Karastan samples are an awesome size! (Not a little square)! However, the price of the one I selected was a little high for my budget, but Tim worked some magic and we made a sale. They installed my Karastan carpet yesterday and everything looks beautiful. The main office called me the day before my install date and told me a time and they actually showed up early! Low and behold I don't think I have ever had that happen before! (No waiting around with a five hour time frame)! The guy that installed was great and has been doing it for 34 years! YAY
5.0
2 years ago Riemer Floors is wonderful! We worked with Kimberly Riemer and she gave us exceptional service and explained all options for us. Installation went very well and we are happy with our selection! Highly recommend Riemer Floors!!
5.0
2 years ago I gotta tell people I had a perfect experience at Riemer floors. No relation check the spelling. Lol. Highly recommend our salesman Pat Gahman. Friendly, answers questions, and goes away when necessary for no pressure sales. I had 3/4 prefinished hardwood installed in my whole first floor and my installer (ask for Gavin ) really exceeded all expectations. Previously had a liquidator install my floor with ALOT of issues. So glad I chose Riemer floors this time around.
5.0
2 years ago Kim at Riemer floors has been great to work with. We purchased carpet when our home was built. And it looks great, most recently they replaced some carpet from water damage and it looks great.
5.0
2 years ago Kimberly was a real joy to work with, during the selection process she spent all the time my wife needed to both explain the different levels of carpeting and answer all the questions she had.We also received quotes from 2 other stores for the same carpet and the Riemer quote was the best.The workers that came to the home were professional in their workmanship and efficient in the installation. All the old carpet was removed from our home in a timely manner and the workers made sure our home was clean of any debris before they left our home.Reimer hit a home run with us from start to finish
5.0
2 years ago We worked with Dave Ohlinger twice now and thought he did a fantastic job both times. He helped us stay within our budget and found the perfect fit of carpet for our home. He was very accessible and accommodating. We will definitely be back in the future. We appreciate the family business feel of the company as a whole as well.
5.0
2 years ago I had Riemer install hardwoods and carpet in my new home. Dave Ohlinger did an excellent job from showing us options to measuring the job site, and have the carpet and wood installs. Dave is a true professional, and a heck of a nice guy. Thank Dave!
5.0
2 years ago The Reimer family’s customer service is second to none. My family has been using Riemer flooring for our dental office and family home for years. They will come to your place of business or home to measure and provide a consultation. Their product selection is superior and second to none. I would not shop anywhere else. I have friends that have purchased carpeting with lesser reputable stores and have had horrible experiences where their calls are not returned. Riemers are a family business that stands behind their products.
5.0
2 years ago I strongly recommend Riemer Floors based upon my recent experience with them.I was looking for hardwood floors for my office. I found the big-box, hardware stores to have inferior products and their staff were completely lacking in knowledge about the products they were selling. At Riemer's, I was assisted by Kimberly Riemer who had extensive knowledge about the numerous wood flooring products and helped me select the right flooring.Her installation staff were prompt and very professional. A great store
5.0
2 years ago We had our entire 2000 SF ranch home renovated. Riemer removed the wall to wall carpeting throughout and replaced it with beautiful hardwood. Selecting the best color and width of hardwood was very tricky but Kim Riemer came through for us and helped us select the perfect flooring. The installers were all very professional and hard working. We couldn't be more pleased.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Our first experience with Riemer Floors was two years ago to have new wood floors and a stair runner installed. Kimberly Riemer was very helpful through the entire process from our flooring selection until the final day of installation. The install team did a fantastic job and maintained a clean job site. We are very happy with the final product to this day and get compliments all the time on the look of our floors. We couldn't be happier with the products and professionalism Riemer Floors provides.
5.0
2 years ago Kimberly Riemer and the Riemer Floors team were a huge help when we bought and renovated our 1931 colonial. Kimberly listened to what we wanted and made great suggestions. She even had some creative solutions for dealing with our two very active dogs. I would recommend Riemer to anyone looking for new flooring for their home.
2 years ago Thank you for the feedback! We hope that you and your pups are enjoying your new floors. Renovations can be such a headache if your not prepared - glad we could help!
5.0
2 years ago Excellent experience working with Kimberly Riemer and her staff on carpet installation on two separate occasions. The installation team did an outstanding job and our new carpeting is high quality and looks beautiful in our home. Kimberly is a consummate professional who also adds that special personal touch so important in creating a great customer experience. We will do business with her in the future. I highly recommend Kimberly and the entire team at Riemer Floors.
5.0
2 years ago We recently bought hardwood floors from Riemer and are very satisfied with the purchase.David Ohlinger, our salesman, was very helpful in the showroom, providing us with as many samplesas we needed. He is very knowledgeable of the products they sell, very friendly and easy to work with.Great experience! Thanks for everything.
5.0
2 years ago The Riemer Floors Team provided not only outstanding product offerings, but service. The upfront design support to replace flooring in our Mid Century Modern home helped us select the correct flooring (both carpeting and tiles) for our 1954 home. The high level of service continued through the removal and installation process. Also, we found a vent that was covered several months after installation and this was immediately resolved. Another important aspect, everything was completed within the defined time frame. We have used the big box stores in the past and our satisfaction level for product, service and price is higher with Riemer Floors. We plan to use Riemer Floors again on our next project.
5.0
2 years ago I appreciated the patience, perseverance, and tireless energy that Brian Sobczynski displayed in working with us. We had some unusual needs for homeowners and he answered all our questions and helped us solve our problems.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Our salesmen Dave Ohlinger helped us through a very difficult issue with our kitchen floor. He gave us so many options to choose from especially when our floor is concrete. With an excellent salesmen and installers we now have the floor we've been wanting for years. We will definitely recommend Riemer Floors to family & friends.
5.0
2 years ago Dave Ohlinger is the perfect customer advocate. He worked tirelessly to make our flooring experience rewarding and hassle free. He provided more samples than we could carry and detailed process and specifications for the job. He is definitely our go to guy!
5.0
2 years ago Outstanding service by Bruce. The installation team was fabulous. They were professional and their work flawless. Their clean-up at the end of each day/project exceeded my expectations. This was simply the best renovation experience that I have ever had in 35 plus years. I will always use Riemer - and encourage others to do the same.
1.0
2 years ago I sure hope Reimer Floors takes care of this issue I've had with my new construction floor installation, after being inspection, and patched up for the 6th time. Reimer is blaming Infinity Homes, and vice-verse. Very poor workmanship, and I know the owners/employees of Reimer Floors would not want their floors in their homes looking the way mine look. Tired of arguing with Reimer about what they all act like they don't see is wrong with the installation, and finished product.
last year Chanel Baldwin-Irby
last year Kimmy Kim
last year I'm not understanding what could have possibly took them so long to rectify the issue.
10 months ago Mignon Ebo
5.0
2 years ago My experience at Riemer Floors has been exceptional, largely due to the personalized efforts of Dave Ohlinger. We have worked with Dave now for all our carpeting needs in 2 homes and his attention to detail, thoughtful suggestions and timely feedback have made for smooth installations. I'd highly recommend this company and sales consultant.
2 years ago We're pleased to hear that Dave and his extensive knowledge have helped you with flooring in two homes! Thank you for continuing to support Riemer Floors!
5.0
2 years ago We have worked with Dave O. for many years. We are now on our fourth home and would not use anyone else for our flooring needs. From wood to carpet to rugs, they know their product, and offer experience as to pros/cons in each application. Their knowledge is unmatched, they stand by their products and take the time to listen.
2 years ago Thank you for your feedback and support over the years! I'll pass on your review to Dave.
5.0
2 years ago Paul Riemer (the owner) personally came over and helped to rectify the issues we had when there was a problem with our new carpet.We are happy with the resolution and would recommend using Reimer Floors for all your flooring needs.The installers also did a excellent job!Thank you again, Paul & Steve.
2 years ago Business Owner Thank you for the time to meet with us. I am pleased we could reach a solution that made you happy! Thanks again for your patience.
5.0
2 years ago Dave O, the front desk, the installation guys - everyone throughout the process was a pleasure to deal with, very professional. Dave understood our budget, and helped us get good carpeting without the pushy sales devices you so often encounter with big ticket purchases.
2 years ago Thank you for your feedback. It's nice to hear that you had a great experience from start to finish!
5.0
2 years ago Riemer has some of the best selections with competitive prices. In the last couple of years we have purchased from them hardwood, carpet and Cortec LVT to replace all flooring for our main, upper and basement levels. Most recently, Pat was our sales rep. He was very helpful when we were deciding on the best flooring for our basement level. Ryan has installed flooring for us twice now and did a great job both times. We highly recommend Riemer.
2 years ago Thank you for your feedback. I am happy to hear that Pat's product expertise helped you pick-out the best floor for your space.
5.0
2 years ago We recently re-carpeted our dining room floor with Dave Ohlinger and Riemer Floors and were 100% satisfied with the complete process of carpet selection, pricing and installation. Dave followed up after the sale to ensure we were 100% satisfied, and even helped me with disposition of the old carpet and a develop a very efficient plan to use the left over portion of the new carpet.We have been a long time customer of Riemer Floors carpeting our entire house when first built with them. Reimer's carpet quality and Dave's outstanding sales support make it difficult for me to consider any other carpet source.
2 years ago Thank you for your long-time support of Riemer Floors. It is wonderful to hear that you felt the entire process went well. Dave will love to hear this positive feedback.
5.0
2 years ago We've been a customer of Reimer for many years now, and keep going back based on their staff, extensive selection of carpeting, rugs and other flooring, as well as competitive pricing. Our most recent experience was earlier this summer when we replaced most of the carpet in our new home. Our salesman and main contact was Dave Ohlinger, and he was excellent in all respects. Dave is very experienced and professional, and was exceedingly helpful as we made our flooring decisions. He followed up with us regularly to ensure that we were completely satisfied with the carpet and installation process. A+ grade!
2 years ago Thank you for your continued business and support over the years! I am pleased to hear that Dave was a great resource in the selection of your carpet and entire process.
5.0
2 years ago I just had several rooms add new flooring and want to thank Dave Ohlinger for his help sorting through all of the options and making the right decisions to get the best value. The results looks great!
2 years ago Thank you for taking the time to leave feedback. I'm pleased to hear Dave was able to help guide you to a good value with great looks.
5.0
2 years ago Working with Connie at Reimer Floors took much of the stress out of selecting new flooring and carpet. She gives excellent service, is very responsive, strives for complete satisfaction and acts as an advisor to help you select the right product within your budget.
2 years ago Thank you for your feedback!
5.0
2 years ago We went to Riemer for their large selection and reputation. Dave Ohlinger was very easy to work with. We found what we wanted, and although, we didn't get a great price, it was a fair price and their professionalism, scheduling, quality, made it overall a great value. There were a few defect boards and they worked with us and the manufacturer to get a refund. He kept in touch throuout the job and I highly recommend him and the store. The floor is beautiful and we love it!
2 years ago Thank you for your feedback! I am glad that the team with Dave's direction was able to resolve the manufacturer defective materials as smoothly as possible.
5.0
2 years ago I have been going to Riemer Floors for 20 years and have made many carpet purchases with them. Karl Oberer has been taking care of us. He is knowledgeable and provides great carpet suggestions.
2 years ago Thank you for your continued business and support over the last 20 years! I am pleased to hear about your positive experiences with Karl - he is so knowledgeable!
5.0
2 years ago I am very happy with my experience with Riemer. Brian Sobczynski was very helpful in the purchasing of my flooring and the service was great! I would definitely contact Brian again for any further purchases.
2 years ago Thank you for your feedback! I'm pleased to hear you had a great experience with Brian..
5.0
2 years ago Connie Salata is very professional and knowledgable. Her assistance with picking the right carpet, ordering it and getting it installed in a timely manner made my experience with Riemer Floors so easy. Connie's genuine kindness and concern made me feel like I was the only client she had at the time. I definitely recommend her!
2 years ago I am pleased to hear about your great experience using Riemer Floors and working with Connie. I will make sure she sees your positive feedback.
5.0
2 years ago I had the great pleasure of working with Connie Salata, Building Account Manager, during the construction of our new home in Harrison Township. She brought her outstanding experience and professionalism to our project, making it easy to select the hardwoods, carpet, and vinyl stair runners from the vast array of products Riemers carries. Her enthusiasm to meet the needs of her clients, her dedication to excellence and following up on every detail, make her shine and an asset to Riemers. Everyone at Riemers that Connie sent to complete the job were wonderful. She is an integral part of a tremendous team that cares about the quality of their workmanship. Connie’s kindness and support throughout this lengthy building process was exceptional. My husband and I could not have been happier with the outcome.
5.0
2 years ago Connie was clear as a bell about all the good and bad points of our carpet selections while shopping for carpet. Everything she promised was delivered painlessly: ON TIME, BELOW OUR EXPECTED COST, AND WITH HER CHEERFUL SMILE. Can't thank her enough!
2 years ago Thanks for leaving a review - I will pass your praises onto Connie!
5.0
2 years ago Connie Salata was the Building Account Manager that worked with the construction of our new home. She was excellent in every aspect of the project. Her integrity, dedication to quality workmanship, and prompt response to questions and concerns made for a wonderful experience with Connie and Riemers. Her professionalism and experienced ideas made the outcome of our selections exactly what we wanted and expected.Because of Connie’s kindness, knowledge and support throughout this lengthy process I would highly recommend her skill and expertise that makes not only Connie shine, but all of her team members at Riemers. She is truly dedicated and enthusiastic which is needed in the workforce today. She did a superb job making our house inviting, warm and now a forever home we will cherish.
2 years ago I am very pleased to hear that during the construction of your new home the Riemer Team exceeded your expectations. I love that your new home feels extra cozy with the finishing touches picked out for your flooring! I will pass your accolades onto Connie, she will love to hear the positive feedback.
5.0
2 years ago Connie was our service representative and she was great! she helped us to select the best carpets for our home and followed thru all the formalities in a professional way. She took an extra step to make sure we had a great experiec working with Riemer Floors!!
2 years ago I'm happy to hear about your great experience at Riemer Floors and working with Connie. Thank you for taking the time to leave your experience.
5.0
2 years ago Connie Salata is the most qualified and personable flooring specialist I’ve worked with. This lady delivers excellent service, quality products with great pricing and always with a smile. I send her all of my clients as I know she’ll take care of them without my hand holding.
2 years ago I'm happy to hear you enjoyed working with Connie. She's the best, isn't she!
5.0
2 years ago Highly recommend! I set up an appointment with Connie Salata, who showed me carpet samples at all price levels. Once I chose the samples I liked best, she came out to my house, helped me select the appropriate size runner for my stairway and the end product is gorgeous! Couldn't be happier with Connie's sense of style, positive attitude and attention to detail. Everything was just as promised! She and the company are amazing!
2 years ago Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied. Your kind words have been passed along to Connie.
5.0
2 years ago Riemer Floors recently installed tile in our bathroom. Dave O and Paul helped us with tile selection. The bathroom looks great. We are happy with our experience.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Phyllis B.I had Reimer come in to stretch my carpet which after several years of cleaning, vacuuming, etc. It was bound to happen.The carpet reps came in, moved furniture, explained what they had to do and proceeded to do a great job. I was amazed considering I had had installed a carpet with a different color border. You cannot tell anything was fixed. The guys were also extremely polite and professional. From my first call to sighing the paperwork at the end was a good experience.
5.0
2 years ago Sales Staff was professional and knowledge. Delivery crew was prompt and installer was a pleasure to have in my home.
5.0
2 years ago Great group of people.
5.0
2 years ago Mark W. provided excellent customer service. Mark listened to what I was considering for my flooring project; he showed me several options explaining the features and benefits of the flooring choices. He was also very helpful with narrowing down the color selection available in the Coretec line of flooring. The level of customer service Mark provided was superior to any of the other flooring places I was considering. He exceeded my expectations with his excellent customer service
5.0
2 years ago Paul Riemer (the owner) personally came out to the house to rectify the issues we had when there was a problem with our new carpet.We are very happy with the resolution and would recommend using Riemer Floors for all your flooring needs. The installers did a excellent job as well.Thank you again Paul & Steve!
2 years ago Mr. Beck, I believe our team has worked tirelessly to try to address your concerns as well as contact you. Dispatch was notified of the color concern when installation was almost completed. Immediately, we scheduled a Service Technician to visit your home (7/26) to collect a sample and internally, we ordered another sample from the carpet mill to start a color claim. Our Service department attempted to contact the home phone number and Mrs. cell phone several times to discuss the color concern and options (7/27, 8/1, 8/3, 8/6, 8/9). Your order brought to my attention on 8/9. I spent a week trying to contact you at the number listed on the order without any return phone call. On August 25th, I sent a letter to your home requesting payment or response by August 27th. I signed the letter and requested that you contact me directly. I am in the store from7AM – 6PM Monday Thru Saturday. Reception was notified to page or interrupt me should you call. While I hear your frustration, I hope you see that our team has taken reasonable steps to address your concern and contact you. I was hoping to reach you last week to explain our exclusive 30-Day customer satisfaction guarantee that would enable you to replace your carpet. Your only obligation under the guarantee is to pay for labor. If you would like to proceed with this option, we would be happy to work with you to accommodate the labor cost. However, this is time sensitive and requires that we initiate your guarantee by 8/30/18. If we do not hear from you we have no other option than to assume you accept the carpet as is and the remaining balance is due immediately. Please contact the store and request to speak with me. Sincerely, Paul
2 years ago Joe, Thank you again for taking the time to meet with us. I am glad we could come to a solution that solved the issue. Thank you for your patience!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I did our whole house in 2003 with Riemer Floors and was totally satisfied with their guidance and install ....so this week when I came back to MI from Florida to do my granddaughters room I went right to Riemer. Mark helped with his knowledge and products available for what I needed . Thanks Mark Katrina loves her Karistan carpet .Cindy B.
5.0
2 years ago I love my flooring! The people who installed both the vinyl plank and the carpet were efficient and skilled. Thank you!
2 years ago Shelia, we are delighted to hear you love both the new vinyl plank and carpet floors. I've passed your praises onto Todd and Ely. We love the stylish wide plank CoreTEC floor you picked - bet it looks fantastic in your home! Take Care and we are here if you need anything.
3.0
2 years ago Didn't care for the salesman, felt looked down upon
2 years ago Joanne – Thank you for notifying me of your experience. I have reviewed your comment with the entire sales staff and discussed that ‘how’ we say something is just as important as ‘what’ we say. I am very sorry you left our showroom feeling …MoreJoanne – Thank you for notifying me of your experience. I have reviewed your comment with the entire sales staff and discussed that ‘how’ we say something is just as important as ‘what’ we say. I am very sorry you left our showroom feeling that way. If there is anything we can do to make it up to you, please let me know. Sincerely, Paul Riemer - VP
5.0
2 years ago I have used Riemer Floors in the past. They did such an excellent job then, that when it was time to do a makeover in my new condo, there was no one else I would contact. Tim Michon, our sales rep was awesome. He came to my condo, took measurements and when we visited the showroom, he had an idea of what I was looking for. The timeline was great and now I have beautifully installed (by Todd) Armstrong vinyl plank flooring in my 2 bedrooms and loft area, plus beautiful new carpet in my stairways. I might add, the whole process was a wonderful experience, from the receptionist who answered my calls, to the dispatch department. They all work together and make an awesome team. I'll be back in the spring to complete my flooring makeover.
2 years ago Thank you for taking the time to leave feedback. It is nice to hear that things are running smoothly from start to finish of the operation. We hope you are enjoying your new floors.
5.0
2 years ago We have purchased flooring from Riemer for the last 20 years and would go no where else. Best sales people and installers.
1.0
2 years ago They came to measure my floors and never called back. Had to call multiple times to get any info, as it was not entered into their system. When they finally did find me, two weeks later, the quote was still not prepared, even though my sample was already chosen and measurements already taken. When emailed the quote, they refused to find an installer. Completely unprofessional.
2 years ago Ms. Mulvihill, I want to apologize sincerely for the delay you experienced in receiving a quote and communication regarding your carpet job. We always strive to be one step ahead of our customers and clearly did not meet that expectation here. Every now and then we run into conditions in homes that must be remediated for the safety of our sub-contractors. I was advised by your Sales Specialist that there was an excessive amount of pet waste as evidenced by a strong odor. Initially, we had hoped if you had the existing material removed we could find a sub-contractor to install the new material. However, our sub-contractors were unwilling to take on the potentially hazardous job. I sincerely apologize that we could not meet your expectations or take on your flooring renovations. Paul Riemer
2 years ago So you’re saying that pet owners should not use your business. Good to know. 👍🏻 CAT AND DOG OWNERS BEWARE, THEY WILL NOT DO THE JOB IF YOUR ANIMAL HAD AN ACCIDENT AND LEFT A STAIN OR ODER! GO TO HOME DEPOT TO GET YOUR DAMAGED FLOORS REPLACED!
2 years ago You should make that clear in your advertising.
1.0
2 years ago They came and measured my home and never called back. I had to call multiple times to get any info. My information was not entered into the system so no other assicaiates could help me.After finally getting ahold of the original associate, my quote was not prepared and when they emailed it to me, they refused to find an installer.This took place over a couple of weeks. A complete waste of my time.
1.0
2 years ago After measuring my home, I did not receive a call back. I had to call them, only to find that their associate had not put my info I the system and no one could look me up. I was told I would receive a call back, and never did. I had to call them again and chase the associate down.After finally getting ahold of the man, he did not have my quote prepared, as I was ready to book the installation. He said he'd email it to me. Then, when he did, he refused to find an installer for the job.Ridiculous lack of service. Completely unprofessional.
4.0
2 years ago We started out looking at laminate flooring for a couple of rooms & finally decided to go with carpeting. Dave G., was patient & congenial. After we made a final decision, i noticed another section of carpeting that i already have in other areas of my home that i wish was brought to my attention while initially looking. All in all, it still was a good experience and we are happy with the carpeting AND the padding that Dave informed us was part of a limited time promotional as a free inclusion! The installers, Rick & Dave, work very well as a team - are very experienced & conscientious and appears that they are long-time loyal workers employed by Riemer Floors - which speaks volumes about a company these days!
5.0
3 years ago A+
5.0
3 years ago A+
5.0
3 years ago Connie was amazing to work with and everyone we worked with at Riemer did a great job.
5.0
3 years ago The installers were very friendly and did an outstanding!
5.0
3 years ago The installers were very friendly and did an outstanding job!
5.0
3 years ago Excellent service and help from Kirk. Our wooden floor is beautiful.
5.0
3 years ago Great salesman and installers
4.0
3 years ago no
1.0
3 years ago These guys asked me to come in for an interview to repair all types of floors from defective installations, Due to originally employing unqualified people to do skilled professions (obviously). I turned them down as they offered 17$ hr to do repairs that any journeyman (myself included) would charge hundreds for in order to save a 30k installation from entire replacement or a lawsuit. Pay the pros like pros and they can save your business. I DONT WORK FOR IMMIGRANT WAGES. SORRY. 17$ to do REPAIRS??? ARE YOU INSANE? And they are still calling me... Which tells me they need to get realistic and offer better wages for their repair artists. As no one has filled the spots yet. Such a prestigious area they service and have huge installation problems??? Simple solution: stop being cheap in your idea that installers are not your backbone, bread n butter and golden goose. Because GOOD ONES ARE. And, well keep hiring untrained and unqualified crews and you can expect more of what you have now.
2 years ago Jay, We are disappointed that you had a bad experience when inquiring about our Flooring Service Technician position. This position remains open as we have not found the ideal candidate to replace a longtime employee who will be retiring …MoreJay, We are disappointed that you had a bad experience when inquiring about our Flooring Service Technician position. This position remains open as we have not found the ideal candidate to replace a longtime employee who will be retiring in a couple months. As indicated on the Indeed job posting that you originally applied for, the position is multi-faceted and includes working with our inside staff to assist clients with concerns related to manufacturing, customer damage, installation and maintenance concerns; among other responsibilities. We regret that your perspective is that have unqualified people, we are fortunate to have qualified and skilled employees and sub-contractors in all positions within our organization, many with over 25 years experience. Thank you for considering our employment opportunity, we understand you are not interested.
5.0
3 years ago No pressure lots of info
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We have purchased most of our carpet here over the last 20 years. (I think my parents have too, their whole lives). This place is family owned and operated for generations, so customer service is outstanding. The quality of the carpet and the broad selection at Riemer is second to none. We have tried shopping at Lowe's, Home Depot, Costco, empire, etc. and the quality and selection (and value for the money) is just not there. Ps karistan is the best brand of carpet, in my opinion. It's beautiful, it's soft and it holds up well with regular cleaning (modernistic). We had an off-white carpet for 17 years with children and pets and other than a few spots, it's still pretty amazing. lastly: great value for the money. They have good sales. A tip: consider going for a mid grade carpet in the highest grade padding! Unless all you care about is truly lowest price, you will be very very happy with Riemer floors.
1.0
3 years ago Went to the floor room and spoke with the co-owner about my flooring project. He was very helpful which allowed me to easily select the flooring I wanted. Sales person was sent out to do measurements. He showed up 30 minutes late but did call to explain which was fine. After taking measurements he promised to send out a quote within 2 days and send samples. 4 days went buy without a quote. I actually had to call the co-owner to ask about the quote. It was then sent same day. The wood samples arrived after 2 weeks and the carpet samples never arrived. It was clear there was a pattern and the project wasn't going to go well if I moved forward. I was very disappointed in their service which is a shame because the quote was within reason and I really wanted to use them based on people I know that have had success with them.
5.0
3 years ago Good selection, knowledgeable, friendly, and professional in all respects from sales all the way through installation. Highly recommend this business and have used them on several different occasions.
5.0
3 years ago The job was done as expected, on time and with expertise.
2.0
3 years ago I had a problem with the installation in one of my rooms, there is a noticeable buckled crease in the floor. I called to let the company know. Someone came out to look at it mid-December and said they needed to come back to fix it, and that someone would be giving me a call to schedule the appointment in January. I haven't heard back from them yet. (Up until that point, the experience had been good.)
4.0
3 years ago No
5.0
3 years ago From the salesman to the carpet installers the entire experience was perfect.
3 years ago Thank you for your feedback. Very happy to hear your experience was 'perfect' from start to finish.
5.0
3 years ago My salesman was very helpful
3 years ago Thank you for taking the time to provide feedback on your experience. I'm glad your salesman was very helpful.
5.0
3 years ago Dave Gola is the best😀!! Jim Weston
3 years ago Yes, yes he is. Glad you enjoyed your experience with Dave!
1.0
3 years ago Was prepared to pay for a top job but was disappointed that job was left incomplete, snag list was just ignored and there was little or no interest in us as a customer once the money was collected. Now an issue has arisen with the “crown” of a step beginning to separate, am intrigued as to see how customer oriented Riemer Floor will be.
5.0
3 years ago Moved into our condo 2 1/2 years ago; original carpeting from 1987. We were very close to closing a deal with another carpet company, when they stopped contacting us! Stopped by Riemer Floors and could not have been more pleased! The total cost was over 50% less than the first company, and the installation went so very smooth! From our salesman, Dave Gola, to the installers, to the staff that stopped by the condo during the installation......we thank you!
5.0
3 years ago Our salesperson, Tim, was extremely helpful in helping us zero in on the type / color of flooring (Luxury Plank Vinyl) we were looking for to replace our entire first level flooring. He took his time showing us our options, and there was never any pressure for us to hurry the process. Pat was the installer assigned to our project. We couldn't have been more pleased with him. This was a 5+ day install, and Pat was a tireless worker, working throughout the day with minimal breaks. His craftsmanship was excellent, and the results were outstanding.
5.0
3 years ago NOW! I have to update! The Company/ quality department came back we walked through again and they fixed Everything we were concerned about BUT now it looks very good and professional! They came with a big crew and worked hard all day to our satisfaction. Well done!
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago WARNING: Terrible place to shop for carpet. Salesman was very rude and unprofessional. When I told the store manager/owner my complaints, he told me to go somewhere else. He did not even validate my concerns or issues....just sent on my way. RUDE. STAY AWAY.***complaints had nothing to do with asbestos testing. Obviously not listening. 🤦🏻‍♀️
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago My husband and I were very pleased with the service we received from Riemer Floors. Karl was very informative and timely with our order and scheduling. Our installation was not easy and Jeff and his guy did an AMAZING job! The carpet and installation are beautiful. I would use Riemer Floors again and highly recommend them!
5.0
3 years ago Excellent Company to work with!My builder used Riemer Floors as their flooring provider so when we wanted to add hardwood to our great room we started with Riemer Floors for our project. It was the right choice from the start. The sales people are very professional, friendly, and consistent. Our great room was about 400 sqft of carpet that we wanted removed and replaced with hardwood to match as closely as the hardwood we had on the rest of the downstairs. Given the original wood was ASH, and not as readily available anymore, Riemer came out with several product samples to choose form within a few days of first call to them. We picked the flooring, doing an accent border (yes a bit more cost for labor), and booked the install date for a few weeks later. They delivered the wood (and baseboard, caulk, etc.) as promised on a Monday and crew ( 2 people) came the following Thursday to removed carpet and install flooring. They were finished by the following day at noon, cleaned up the craps, etc. could not believe how fast they worked and the quality is as great as the original hardwood they installed when we built the home in 2008. Go with Riemer Floors, you will not be disappointed.
3 years ago Thank you for taking the time to write a review. We think your floors turned out beautiful and are happy to hear you feel the same way! Please let us know if you have any questions or need anything now or in the future.
5.0
4 years ago We had a salesman, Mark Wiacek, who went out of his way to help us find flooring for our kitchen and hallway. He took a sample of a floor we had in another part of the house (which was no longer available) and came up with a great match. The installation was done in a timely manner by a very professional and friendly crew. I would not hesitate to recommend Reimer for sales and installation.
3 years ago Thank you for writing a review! I passed your feedback on to Mark and he was pleased to hear how happy you are with your flooring and loved working with you! If you need anything please do not hesitate to reach out.
5.0
4 years ago Paul has been very helpful and honest. He helped us pick a quality carpet with a premium feel without spending a fortune. Quick turnaround time on the measurement and helps make the install convenient.
3 years ago You picked a great product! Happy to hear the whole process went smoothly!
5.0
4 years ago The professionals at Riemer were extremely knowledgeable and helpful. From selecting our carpet in store, to the installation process, it was extremely easy and stress-free to work with Riemer. Would highly recommend.
3 years ago Thank you for taking the time to leave your comments! We're happy our team could help and share their knowledge with you! Please let us know if you need anything now or in the future.
5.0
4 years ago Good experience from start to end. Would highly recommend!
5.0
4 years ago We had a very postive experience with the staff. Mario, the installer, went way beyond the call of duty. First he said the original carpet we order would not work. It was sent back per his informed recommendation. The second carpet we ordered he installed with experience expertise as he lined up the pattern. Mario is a STAR of the company. Please tell him how much we appreciate his expertise. Steve and Jeri Andrzejewski
5.0
4 years ago Was dealing with Paul he really cares about his business !
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago We redid the flooring for our entire main floor in our 40 yr old house. Connie is GENIUS. We stayed true to the home's style while also giving ourselves a fresh slate. Connie made sure we got exactly what we wanted and is absolutely the most patient person. Installers were also great--polite, on time, super nice to our dog. Can't wait to do the second floor!
5.0
4 years ago I had carpet installed this week from Riemer Floors.. I am very very pleased.. I have many stays & landings.. The carpet I chose had a difficult pattern to match.. The installers, Mario & Brad did a perfect job.. Dave Gola was my salesperson & did my measuring.. They were professional & great with moving my furniture & cleaning up.. I would recommend Riemer!!
5.0
4 years ago We have a relatively new hardwood floor in our new house, and needed warranty service due to some squeaks that popped up and a plank that needed to be replaced. Riemer sent Maik Trendel, and he did an amazing job. He took his time, got rid of each and every squeak. Some of the planks were not as bad and I did not care about, but he spent more time than needed just to get them up to his own standard. If you are a perfectionist or have had bad luck with any of the other techs, ask for "Maik" and I think you will be impressed.
3.0
4 years ago Trying to figure out how to delete my review.
5.0
4 years ago Absolutely and thoroughly pleased with the work done by Riemer Floors in our home last week. We went from a tile floor throughout our kitchen to single-sheet vinyl (gorgeous, by the way!). There was consideration as to how best lay the new floor: either taking up the old floor, or smoothing out the old floor, and laying the vinyl over the top. Our salesman, Pat Gahman took pictures, walked the floor, and had conversations with both the installers and the floor manufacturer. In the end, we went with laying the floor over the top. We were told the process would take 3-4 days; in the end the installation was complete by the middle of the 3rd day. All of the Riemer guys -- from the material drop off, to the installer were on time, and worked with excellence. It was a smooth process from start to finish, and we LOVE our new floor!!!
4 years ago Thank you for taking the time to leave us a review. We are pleased to hear that the entire process exceeded your expectations. Customer Satisfaction is our ultimate goal and it is always nice to hear when that is achieved. We must say we LOVE the floor pattern you picked out and the way it compliments your kitchen design. If you have any questions or if we can be of any assistance now or in the future please reach out to Pat.
5.0
4 years ago We have used Riemer Flooring several times for our home(s) and our parents have as well. Always professional and very accommodating. This is one part of home remodeling that I know I don't have to sweat, as Riemer never disappoints! They are not pushy either. Their workmanship is top notch and I've never had any issue that needed attention. Thank you Riemer Flooring!
5.0
4 years ago Great Service in Sales and Installation 5
4 years ago Our salesperson was a seasoned professional who guided us on the right choices for our stairway and bedroom. The installers were amazing. Took total care and cleaned up thoroughly after the job was done. We were completely satisfied.
5.0
4 years ago Most of my house was carpeted by Riemer Floors and was just completed tody. Everyone at Riemer was great to work with, from Kirk Bearse, our salesperson to Ken Stark and Jake Lawson, our installers. A truly very professional and helpful team all around, we could be happier with our new carpet. Thanks so much, I will recommend you to everyone!!
5.0
4 years ago Good service experience and installation good selection of product. Able to look at different styles and price.
5.0
4 years ago Great service We were really impressed with the installation. Time will tell with how well the carpets hold up..Patrick has now carpeted our house twice. He was a great help.
4 years ago " Thank you for choosing Riemer Floors! We are glad to hear our installation impressed you. "
5.0
4 years ago Great Experience "We have used Reimer for the past 26 years in our home and have been 100% pleased with their service and installation every time. When my Mom recently needed carpeting up in Bay City, we still came to Reimer. Wouldn't go anywhere else!!"
4 years ago " Thank you for continuing to choose Riemer Floors! We are pleased to hear about your satisfaction with the service and installation. Enjoy your new carpet! "
5.0
4 years ago Great Service & selection "Riemers did a great job installing both a new hard wood floor in our living room, but a wool berber carpet in our family room, office, stairs and hallway. Great quality products and installation and service from the sales and office staff."
4 years ago " We appreciate your feedback on your experience; there is nothing like a happy customer! We are so pleased you were satisfied with your service from start to finish! "
5.0
4 years ago From start to finish, working with Riemer floors on my recently purchased home remodel project has been a pleasure. Our sales person (Connie) is very professional and offers excellent suggestions and options on flooring. She starts the project and ends the project at your side. Her follow-up and follow through are top notch. The installers were prompt, courteous, and professional. Brad was polite and accommodating. He and Mario worked diligently and with precision throughout the entire day to complete my project. I look forward to working with the entire team again soon.
5.0
4 years ago Great Kitchen Backsplash and Service! "My Wife and I have now used Riemer floors multiple times. They helped us with carpet in our original home. When we moved to a newer home 4 years ago they did a great job matching and extending the hardwood floors to connect the kitchen to the front foyer (previous owners had carpet). They also provided new carpet to a few high traffic areas. It still looks new 4 years later! Just this month we went back to get a backsplash installed in our kitchen after upgrading to granite countertops. The service was excellent with Dave leading our design efforts. He came to the house, helped us pick out a design (Tavertine tile in Baja Cream color) and had the crew out shortly after. The crew was friendly and did a wonderful job installing it. We couldn't be happier!! Thank you Dave and the Riemer Floors Team!! Jon and Alexis."
5.0
4 years ago Great service/Great Carpeting Mark Wiacek was very patient while I kept changing my mind and helpful in finding what it was that I was actually looking for. Ending up with Shaggerific and Love the carpeting. The installation team as well worked very hard in bringing it up 3 flights and was great in laying it down.
4.0
4 years ago Quality work The floor is very nice. The prep work was fast and the installation was done in 2 days. The installer was very professional and friendly.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Stop shopping and go to Riemer Floors for your flooring needs. I recently purchased new LVP floors and they are amazing. Aside from the product my experience with this retailer is second to none. From the professional sales staff to the owner and most importantly the quality installation tech they sent to my home. I was very easy for me to see why they have been doing business for 70 years. Thanks Paul Riemer!
5.0
5 years ago FYI to all consumers looking to purchase flooring!!! Do yourself a favor and go to Riemer Floors. From beginning to end of my experience explains why this company has been in business 70 years. I purchased Armstrong Luxury Vinyl Plank for my home this year. As far as the product AMAZING. On the service end they are second to none. From the professional sales staff, owner and the install technician they provided our family with a great, no hassle experience. Highly recommend Riemer FloorsPaul A.
5.0
5 years ago Chris Shank was truly a 5 star sales associate. Thank you Chris for all of your help in making sure everything was PERFECT for us!!
5 years ago Business Owner So glad everything is perfect! I've past along your praise to Chris.
5.0
5 years ago I have used Reimer Floors for over 20 years in 9 different homes. They have done dozens of different installs at these locations. I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trustworthy. Carl is my salesman who is wonderful to work with. The front desk staff is easy and friendly, the installation crews are great and scheduling is easy.
5.0
5 years ago We had such a great experience with this company! Carl was fantastic! He came to our house after a phone consultation with several samples matching the paint and thickness that we discussed. He provided us a quote the same day, came out and measured everything, and had us come into the store to discuss alternatives to the carpet he picked; we ended up going with his selection anyways. We will be giving Carl a call when we decide to finish our basement.
5 years ago Happy to hear you love your new carpet! We look forward to helping you finish your basement!
1.0
5 years ago Rude sales staff. I visited Reimers to look at potential wood flooring for my family room and kitchen. Sales person was very rude and condescending. Wanted to know the square footage of my house. I told him that I needed wood floors just for the kitchen and the family room. He demanded to know what area I lived in and the total square footage of our house. It was an unnecessary question besides the fact that he left me in the showroom in order to talk to another sales associate in the front of the store for 15 minutes. I finally left when I realize the customer service was lousy. Go to Telesco Floors. They are wonderful to work with and have a much better selection.
5 years ago Dear Linda, I sincerely apolgoize that you felt our sales associate was rude. I never want a customer to leave our showroom feeling disastisified or unhappy. Myself or one of my brothers (Dennis and Keith) are always at the store, I wish you would have asked for one of us at the time so we could address your concerns immediately. While assisting customers with their home remodeling project it is useful to know the square footage as well as location to ensure we are guiding you towards products that will be compatible with your home and project. Homes have different construction types based on location which would impact the flooring product and installation process. For example, homes on a lake are often on concrete slabs due to the water table, where as other homes may be suspended with a basement below; both impact the products that would be most suitable for your space. We often ask customers the total square footage to estimate the area being remodeled. For example, a 3,000 square foot colonial would have about 1,500 square feet per floor and a kitchen would be about 30% of that or 450 square feet. I apologize that you were put-off by the questions, but I assure you the salesperson had the best interest of a successful remodel in mind. I also understand your salesperson may have stepped away, and I do acknoweledge that the communication with you could have been better. I believe the other salesmen you are referring to him conversing with was our hard surface Operations Manager. There was a matter occuring at a job-site and our Operations Manager needed the input from the salesperson to make sure the job went smoothly. I have reiterated the importance of open communication with the entire sales staff when stepping away from a customer. Again, I am deeply upset that you left our showroom disastisfied and that we were not provided the opportunity to make it right. I hope you have a successful remodel and consider us in the future. Sincerely, Paul Riemer
5.0
5 years ago I have used Riemer Floors for the past 20 years in 9 different homes. They have done dozens of different installs at these locations. I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trust worthy. Karl my salesman is wonderful to work with and I highly recommend him. The rest of the team from installers to the front desk staff are all friendly and helpful.
5.0
5 years ago From the onset of the showroom experience to the installation of the carpet in my home (entire second floor and stairs) Riemer Floors exceeded my expectations. The salesman including the owner helped my wife and I select the perfect carpeting for our home. Riemer was also flexible when I had to change my install date several times due to a stair project in my home. Lastly the installers were fantastic. Not one scratch, dent, scuff, etc. to walls or molding. The carpet install on the newly constructed stairs is amazing. The look and feel of the new carpeting is wonderful and transformed the look of our home. I look for companies with superior customer service and Riemer has it. I have used them in the past on 2-3 other occasions and each time it has been a great experience. I will be back for future flooring needs. Thank you to the entire Riemer staff.Kevin - Shelby Township, MI
5 years ago Business Owner Thank you for your continued patronage at Riemer Floors! So happy to hear your most recent home remodel went so well. Enjoy your new plush carpet!
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Great service and very professional! Everyone at Reimer Floors were very professional. I would definitely recommend them to my family and friends.
1.0
5 years ago """Elite"" status not related to quality installation" "This is the only Armstrong Elite Dealer in Michigan, and we were misled into believing that with this ranking the company would do a quality installation of less than 100 square feet of luxury vinyl planking. Due to extremely poor management, the company managed to extend a day and half of work over a six day period, during which we had no fully functioning kitchen. In the process they did $280 worth of wallpaper damage. Armstrong's ""Elite"" rating is obviously no indication of the quality of work the company does, and is presumably only an indication of a high dollar sales amount."
4.0
5 years ago Professional and courteous salesman. Installation team did an awesome job. Only negative was a slight delay in the installation date
5 years ago Hi Glenn, Thanks for the review and for posting pictures of your new carpet. I'm glad you had a great experience with us and I'm sorry for the delay in your installation date. Thank you for your support, it's customers like you that have kept us in business all these years. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
4.0
5 years ago Happy Customer Salesman was very professional and installers were awesome. The only reason I didn't give them a 5 star rating was due to the installation getting pushed back a little bit but it was only a couple of days. I would definately use them again.
5.0
5 years ago Excellent Service! I was very pleased with Riemer Floors and my salesman! Knew exactly what I was looking for and offered great options at a reasonable price. Definitely beat the big box places!
5.0
5 years ago Outstanding customer service and quality products! "We have worked closely for the past 2 years on 3 protects with Pat Gahman at Riemer Flooring. I received excellent customer service, consultation on products and superior installation. It's the only vendor I will use for flooring!"
5.0
5 years ago Carpet Install Extremely well done from consultation to installation.
5.0
5 years ago Great service. Looks great. I installed carpet on stairs and upstairs hallway. Installation was tricky with lots of corners and turns but they did a great job and it looks great.
5.0
5 years ago We moved into a brand new construction home with Reimer being the contractor for the floors. Riemer installed hardwood and carpeting. Our carpeting looked great and the transitions from hardwood to carpeting were done beautifully. As the house settled and we went through Michigan's four seasons, we noticed some contracting and expanding of our wood floors. At our one year list to the builder we put this issue on the list. Riemer set an appointment to see what was happening to our floors . We had also put two divits in the floor that bothered us. A couple weeks later, our flooring concerns were addressed and fixed! In all, we had a great experience. My experience is that Riemer wants to make sure the customer is completely satisfied with their products. If you have any flooring needs, Riemer is your place to go! When we are ready to finish our basement, I will call on Riemer for our flooring. The installation and service has made me a customer for life!
5 years ago I'm glad we were able to resolve the expansion and contraction of your hardwood floors, repair the divots, and in general make your floors look new again. You are right, we do want our customers to be 100% satisfied, 100% of the time. If you have any additional issues at all or just have questions regarding the care and maintenance of your floors, please reach out to me personally. I'm happy to hear that we've made a customer for life. Thank you for taking the time to leave a review on Yelp. I sincerely appreciate your business and look forward to serving you in the future. Sincerely, Paul Riemer, VP
5.0
5 years ago Great experience all around "We needed carpet for two rooms. Jerry, our salesman, was friendly and helpful. Came out and measured, gave us a fair and timely stimate, and scheduled installation date that was convenient for us. Installers were very efficient, and did a great job, especially with all the cutting that was needed in an office with built-in furniture. Very pleased with entire experience; would recommend them to anyone."
5.0
5 years ago Very accommodating. We had two bedrooms recarpeted "New rugs look really nice, & they make the rooms look brand new."
5.0
5 years ago We recently had most of the floors in our home redone. Everyone from the salesperson, to the tile, carpet and wood floor installers were extremely professional. Items were delivered and completed as promised. This is our second experience with Riemer in two different homes and would not hesitate to recommend their services.
5 years ago Dear Ms. Collins, Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied and we've done the job right. Proper accolades will be passed along to Pat as well as the rest of the team involved on your job. If you have any questions or concerns at all regarding your new floors, don't hesitate to reach out to Pat or me. Thank you for taking the time to leave us a review and for choosing Riemer Floors. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
1.0
5 years ago Over many years of owning an historic home we have learned the need for great care in selecting contractors, but made the wrong choice of Riemer for removal and replacement of our kitchen flooring with Armstrong luxury plank vinyl. They disrupted our home for 6 days on a project with only 1 1/2 days work, damaging antique wallpaper in the process. When we made our down payment our salesman assured us a carpenter would be on call to immediately inspect the floor following the quarry tile removal, and make any necessary repairs or adjustment to the sub floor. Delivery of materials was scheduled for a Tuesday, with a one hour delivery window, with work to begin first thing the next morning. I left work to be home for the delivery. The one hour window passed: no delivery and no call. A half an hour I called Riemer, was put on hold and eventually disconnected, I called back and was again put on hold, only to finally be told Riemer didn't know where the driver was. When I asked if the materials could be stored in the garage so I could return to work, I was told they had to be inside the house. Over an hour after the end of the window the driver arrived and deposited the materials in our family room where we had to step around them every time we went in and out of the house for 6 days. Early Wednesday morning I noticed that the trim for the edge of the floor was several shades lighter than I had specified to our salesman, so before 7 am I ran out to Home Depot and bought matching reducers, so the job could move forward. The Riemer worker's first step was to move our stove into the family room, where it remained for 5 days. His next step was to tape up plastic around each of the kitchen entry ways. He completed removal by late morning and told us the carpenter would contact us about the additional work. We heard nothing. Late Wednesday night the carpenter left a voice mail saying that Riemer had not told him anything about our project until late that afternoon. He came early Thursday morning, but since he was already booked, said he would be back Friday, He completed his work by late Friday morning and told us Riemer would be calling us about completing installation. Once again we heard nothing. By late Friday afternoon when it was clear that nothing else was going to be done that day, I removed the taped up plastic discovering it had been taped to the antique wallpaper by one of the entries causing wallpaper to came off with the tape. When I called Riemer late Saturday morning, no one seemed to know anything about our job or could explain why we had not been called. I finally talked to someone who said the installer would be out Monday morning and that a person from the service department would come and look at the wallpaper damage. Installation was finally completed around noon of the fifth day after our kitchen had been torn up. The service department person came and viewed the wallpaper and the warning "Do not use on wallpaper" on the roll of masking tape, acknowledging Riemer was at fault. He promised that Riemer would replace the damaged sections from a roll we had inherited when we bought the house in 1984. He came out 2 days later, looked at it again, and said he would have to rent a steamer, and we made the mistake of paying him. Apparently with Riemer, payment cancels all pr