KEMP'S DALTON WEST FLOORING
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5 days ago
From the minute we walked in their store until the last worker left our house it was an A+ experience. The salesman (a member of the family) helped answer dozens of questions, asked what we had in mind, steered us to what he thought we would like. He was very patient and super nice! No hard sell whatsoever! Several days later came out to do measurements and we had an estimate the next morning. The first day of the job was ripping out old carpeting and installing new in the bedrooms and office. Everything was perfect. They moved all our furniture very carefully and returned it the same. They were very friendly and worked very fast and efficiently. The next day, we had the carpet in the dining area, living room and hallway removed and replaced with a beautiful wood like vinyl! The guys doing the job were a well oiled machine. We absolutely love our new flooring and I wouldn't consider going anywhere else if I had to do it over again! We'll be raving to our friends how great this company is!
2 weeks ago
Super friendly and helpful staff. Lots of options to choose from. Fair prices.
4 months ago
Lisa and all the staff at Kemp's are very helpful and knowledgeable about all of their flooring products. Great experience all around. Thanks for your help.
5 months ago
Wonderfully nice, helpful people.
5 months ago
If you need tile go see Lisa, she is the best and knows everything there is to know about tile. She is such a great lady.
8 months ago
Positive buying and installation experience
"This was the second experience with Dalton West and it was a positive repeat of the first. From carpet selection for this small stairs upgrade to measurement and installation, each interaction was convenient and efficient. All personnel were professional and caring about the final result. We very much appreciate this relationship."
8 months ago
It was a pleasure doing bussines with Mike Synder
"Phil, our installer was very product knowledgeable. Him and his crew of one did an excellent job installing the hardwood floor in our living room, den and foyer. He has a very good eye for detail."
9 months ago
10 months ago
Great Service and Nice Employees
Great Store I would recommend a friend to go there for flooring.
11 months ago
Replace upstairs carpet
Recommend by friends who also replaced their upstairs carpet.
11 months ago
Excellent customer service from Michael Snyder.
Dalton installed hardwood floors on the entire first floor of my home and the installers were outstanding and did a professional job. I couldn't be happier.
Consistently Great Service
"Have had Dalton West do numerous projects for us in the past and decided to use them for a complete wall-to-wall job on my brother's house. As always, they were very hard working and didn't take short cuts. Fantastic job with both carpeting and laminate flooring."
I have used Kemp's several times and they are always professional and do an excellent job!
I love Kemps Dalton West!
"Fantastic product, fantastic installation! Love Diane, she is super to work with."
Install without issues
"We had two seperatec installs within two months. Both were done on time, as scheduled, with no issues and looks great. From sales staff to install team, everyone followed though and treated us great."
Excellent Service and Installation
Master bedroom carpeting came out beautiful. Will use them again.
Excellent total experience
"From the moment we walked in the showroom, Dianne Gammell could not have been more knowledgeable and helpful; We installed new flooring throughout the house. Price was right and installation was professional."
Pleasant Experience using Dalton West!
"We were renovating a rental property and bought all new flooring from Dalton West. Cody Kemp was absolutely excellent to work with on our project. We were pleased with the products, price, installation and overall service! We will return for our future flooring needs!"
Always great service
"Kemp's has always served our needs from area rugs to carpeting ro hardwood. They are always respectful of budget, quality and time. Always a pleasure to do business with them!"
Incredible customer service!
"We had them install silk carpet a couple months ago, and it looks so beautiful. The only issue we had is that we weren't satisfied with how the installer did the steps. However, when I addressed this issue, Dalton West Flooring was quick to respond and assured me they would do whatever it takes it make us happy. The issue was resolved, and we couldn't be more satisfied. We really appreciated the time they took with us on this issue, and Diane is the sweetest salesperson. We will definitely be ordering more carpet from them again in the future. This place will make sure you are satisfied, so do not worry about your purchase. They will take care of you. Thank you Dalton West. You have a customer for life!"
Excellent Service and Results
They came with a great reputation from family and friends who have used them for their requirements. Buzz and his team lived up to that expectation. Thank you!
The first job was very good but the second job needed to be fixed some things the second person did not do good I was waiting for them to come back but have not heard back
Our experience with Kemp's Dalton West was exceptional! Love our new floors and loved working with our sales person!!! Will be doing more business there!!!
Every part of the process I felt like I was in good hands and well taken care of. That is worth a lot to me!! I had absolutely no worries about them doing a good and timely job.
We love our new carpet
"Dalton West Peachtree City did a fantastic job with our new carpet. From the selection process at the store with Lee S to the install done by Brett and Brad, everything went as planned. The new carpet looks great and no install steps were skipped by the guys."
Appreciated the quality of work and promptness with the scheduled time
Outstanding Service and Quality Work
We had a lot of choices of who to use for hardwood floors and carpet but chose Kemp's Dalton West because of Cody and knowing he'd do it right at a great price. Our house including the basement came out better than expected! Wouldn't hesitate to call on Cody again!
I recently had new carpet put into my upstairs and there was no doubt that I was going to have Dalton do it. I had had a very good experience with their sales and installation about 13 years ago so knew I would be happy.
I would prefer for the men to wear some kind of identification.
Excellent customer service
We needed new living room carpet. We received multiple quotes and Kemp Dalton was lowest by hundreds. Quick to come out for the measurement. Great customer service from our sales rep Michael Snyder. The installers were professional and friendly. Good follow up after the sale. Very pleased with the whole process. Will definitely go back to Kemp Dalton West for our future flooring needs.
Best carpet company ever!
Dalton West carpet was so professional and friendly from the measuring whole upstairs to the very qualified carpet layers. My husband and I both were very impressed with the carpet and the whole installation. Everyone we spoke with and dealt with was amazing at Dalton West. No problems what so ever. It is absolutely beautiful and I would definitely use them again! Great company!
Great place for your flooring needs. Helpful staff.
"Installers due 9:30-10; had to call at 10:30 to find out where they were. Was told they're coming in about 30 mins. Once there, installer had lost his keys and couldn't access his tools so came back on Sunday."
Our subcontract installers are normally very responsible. We have spoke with this installer about this incident and explained to him that this is not the way we run our business. He was under the impression it was okay for him to finish on Sunday. We are very sorry we left the customer with this impression of our company.
Superb customer service
If you don't like it when people try to hard sell you then you need to shop here. I was totally comfortable dealing with my sales people. They didn't try to push me into anything and were more than willing to help me do a little value engineering. Their installers were very nice and did an awesome job. All around I had a perfect experience with Dalton West Carpets.
I have been so impressed not only with their sales staff but also with their installation crew. There was no hard sale. They helped me to get within my budget. And their installation crew was great. I can't say enough good things about Dalton West Carpets. I am so happy with my new carpet and with them.
Great service and great selection
Diann is a terrific salesperson. She presents options and knows her products.
My husband and I were very happy with Cody who we met at the showroom in Newnan. He was very knowledgeable about the wood flooring and helped us choose the right one. He gave us their number one guy to install the flooring. We were very happy with him. He took his time and the end result was excellent. Thank You again Kemp Dalton West Flooring and Cody for the amazing customer service. I will come back as a customer for my next house project.
Very Helpful Employees
"Jerry was very helpful in assisting me choose my carpet.. I was able to have it installed the day I chose. The installers, Michael and Kenny were right on time and did a fantastic job."
"After a bad experience from another local flooring company, we were very happy with our new carpet experience from purchase through installation. The installers were very quality conscious throughout the job. We would not hesitate to purchase from Kemp's Dalton West again!"
Great carpet and people.
"I was very pleased with the service I got from Kemp's Carpet. I got help from Jerry picking out the carpet and the service was great. I wish I had gotten better backing but that was my fault, I guess."
Steven was very nice & the service was very good
"Would recommend Dalton ,good selection & service,my daughter is an interior decorator & she was pleased with the carpet"
Great people to work with!
My floors are beautiful! Everyone I worked with was helpful and knowledgeable. I had a difficult spot in an entry and call for service. They came out right away and fixed the problem. I highly recommend Kemp's.
"Great service, all around."
I am so pleased with my flooring. The entire experience was very good due to all involved. They know customer service.
"We had Kemp's replace the flooring in our living room, dining room and bedrooms. Kemp's made the experience effortless for us. From picking the flooring to the install, Kemp's was there to help us along. The staff and installers were professional, courteous, and efficient. It was a great experience and our floors look great."
Simply the best!
"The selection and service, especially from Lisa Staffieri, is great. The installation was on time and excellent. Although I know they are there, I could not find a seam anywhere."
Great Service and options for our projects!
"We've been using Kemps/Dalton West for three years now and over 10 projects and couldn't be happier. Their selection, prices and installers have been amazing. Dianne and Lee have always been just fabulous to work with!"
"This is the third time we have used Kemp's Dalton West Flooring. They have installed carpet, laminate and hardwood floors for us. We have been very happy with their service and installation."
Love the Wood Floors and carpet!
"We decided to replace our laminate with solid hard wood flooring and replace all the carpet in our home. We love the wood floors and the installer was conscientious and did a wonderful job of not only installing the flooring but he made helpful suggestions. For example, he recommended we apply the felt pads to every piece of furniture to protect our new flooring and then he made sure all our furniture had the pads on them. Our carpet was laid the next week. This team worked quickly and it was obvious they were experts at laying carpet. We are so glad the work is complete and now to paint!"
Job Well Done!
We had new flooring installed the beginning of August. I am thrilled with the finished product. We had excellent service and the installers were fantastic! I highly recommend Dalton West Flooring.
EXCELLANT IN ALL ASPECTS !
"Dalton West Carpets is one of those companies that defines professionalism. The salesman, Cody was knowledgeable and interested in helping by suggesting products to fit my needs. The installers Wayne and Tim are not just very personable but are the epitome of those select few individuals whose work is beyond what is expected and whose attitude is "" this is how I would do it if this was my house"". From start to finish a business I would recommend, and encourage others to use!"
Great quality and fast service
"The whole experience was great, from the consultation at the store, to the measuring at our house and the installation. We are very happy with our new carpet and can highly recommend the service of Dalton West."
"We were very pleased with those who installed our new carpet and hardwood floors. They all were most professional, knowledgeable, and very hardworking. During the process of deciding on carpet, and/ or hardwood floors, we do understand that Michael was ill, and then on vacation. But all worked out and we are pleased with the service."
Fabulous job and outstanding customer service.
I had all my carpet replaced with Smartstrand by Mohawk. Installers did an excellent job and I love my carpet. Will be using them for any future flooring needs.
great customer service
"Used them for a small job on my rental house. Perfect service , Cody was great, install was on time as promised."
"Cody did a good job answering all our questions, returning emails, and scheduling installation. We've been back to let them help us with some tile since our carpet installation!"
"Selecting and setting up account was no problem Installation was Super, Timely and Outstanding installers! All flooring was done in timely manner, Look Great!"
Loved working with Stephen Wexler! He made sure we got what we wanted in wood flooring!! Mikes installation was wonderful!!
We had great service and our salesman was very nice. The installers were very nice as well. The only issue we had was that we noticed one of the installers must have dropped a piece of their equipment on our hardwood floor in the hallway because it put a deep scratch in it.
"Everything about the process was done professionally and on time. Joey, our sales rep came to our home an hour earlier than his normal time to accommodate our schedule and take the measurements. We received an itemized quote that didn't leave us wondering what we were paying for. The installers were right on time for both our carpet install and our kitchen flooring install, and everything was cleaned up, and looks great."
Very pleased always with Kemp's Dalton West
"Used them for Kitchen floor, Hall carpet, & Bath floor...great job!"
2 years ago
My go to guys!
Customer for more years than I can remember Always a pleasure!
2 years ago
Hardwood installers and carpet Installers were all very excellent in their work.
2 years ago
"Cody Kemp went way beyond my expectations,"
"Cody was fantastic to work with, the installers did a great job. Everything was completed in the time I was told."
2 years ago
Service was good for hardwood. Carpet work began later than we would have preferred and finished later so it altered our family schedule.
2 years ago
horrible service and little expertise
"I wrote the following letter and sent it via email to the owner of the company in Newnan and in Peachtree City. They are just blowing my project off, as I have not received any comment whatsoever. On April 22, 2015, I contracted with your company to lay a floor in my new closet, about 8 x 8 feet in size. The employee�s name is Michael at the Peachtree City location. The type of flooring is Aviator #231/Atmosphere. On May 1, Sean, a subcontractor from your company, came to prepare the surface in order to lay the floor. My contractor had been in contact with your store to verify that preparations would need to be done, and the nature of the prep work. The underlayment, which Sean laid on the floor, bubbled like paper when the cement was poured over it, and when the leveling cement dried it cracked when stepped on. Therefore, Sean had to prepare the surface once again. On May 3, Sean came back (Sunday) to finish the job. He then used a piece of subflooring (unspecified), secured it down, and then attempted to pour leveling cement over that, then applied the flooring. The floor was extremely unlevel, and therefore, on the 6th of May, three gentlemen came out to look at the job, and to advise. I was then told that there was almost nothing that could be done � that I would need to accept the floor could not be leveled due to the fireplace which had been removed. I spoke with my contractor, who insisted it could be leveled and so Sean came back out that afternoon and poured more leveling cement once again. Now I am told that Sean cannot return until the 13th of May to finish and lay the floor because you have so many customers you cannot fit me in. The floor is better, but still unlevel. There is plenty of room for additional cement to be laid for this leveling process. Even the threshold is unlevel now and is easily viewed when observing where the tile threshold will meet the flooring in the closet. The people came to install my shelving in the closet, and they need a level floor in order to do so as the measurements go from the floor to the shelf. They actually did apply some shelving which is very unlevel because they were measuring this from the floor. This will need to be changed as well. The floor is still unlevel. My contractor (Michael Simmons) has looked at it and stated that the work is not good. Using a level, he viewed the work and understands what needs to be done. I am certain he will consult with your worker, for a fee, to coordinate how this should be done. However, even I have taken a level (a tool that construction workers use) and know what should be done in that closet. Here is what needs to be done: 1. The floor is still unlevel. More leveling cement needs to be poured. Set up a time to meet with my contractor, if necessary, at a cost to you, so that a better understanding of what �leveling� means in construction. 2. A leveling tool must be used in order to view the areas of the floor that are unlevel, and this needs to be discussed with customer. 3. Someone other than Sean needs to do this work. He has been here three times and still has not gotten this corrected. This is not acceptable. 4. The work must be completed post-haste, as my project needs to take priority over all your projects, since my simple job is still not completed. I am available today (Friday), and Wednesday. My shelving people will be here on Friday of next week and this floor MUST be finished by then."
2 years ago
We met at Mrs. Gunby's home as soon as we could arrange a time to meet that was convenient with her schedule. Dalton West did not measure or inspect the job before we went to do the install. Initially we took the size of the space and the details of the existing floor from the customer's contractor. After our meeting on site with the customer and the contractor we agreed to do more site preparation on the job and proceed with the install as soon as the customer requests. We are going to do the job at no cost in order to show Mrs. Gunby that we feel terrible for assumption of what needed to be done on the job without inspecting it prior. Again to show our apology for the lack of communication between our company and the customer/contractor, we feel it is our responsibility to do the job at no charge. At Dalton West we pride ourselves in taking care of the customer better than anyone else can.
2 years ago
Easy From Start to Finish
"Consulting with Diane, choosing carpet, ordering and installation went smoothly. Great experience for me was made possible by knowledgeable sales person, and competent staff. Project completed in a short amount of time."
2 years ago
"Wonderful service, product,and price!!!"
"I had shopped around with other companies including 50 Floor who advertises that they have free installation and other discounts. Their quote was almost $1,000 more than Dalton West. Just as soon as the ""hustler"" left my house, I called Lisa at Dalton West in Newnan and within an hour had settled on a price and picked out my floor. Installation was 2 weeks later and my floors are BEAUTIFUL!!!! Thank you Lisa and Dalton West. I have been singing your praises to everyone!!!"
2 years ago
Another great experience!
"This is the third time I have used Dalton West for my flooring needs. They are always professional, prompt, knowlegable & helpful. I'll always recommend this company to others."
2 years ago
great service in the storeand during installation
"I had carpet replaced 2 weeks ago. The service was great, fast, and excellent."
2 years ago
"There were in my home for a week installing hardwoods, carpet and tile. They were fast, efficient and very polite. They moved my wife's antiques with the greatest care. Excellent job overall!"
2 years ago
"My basement was flooded in February and my carpet was destroyed in every room. We recently added 3 greyhounds to our family so we knew this was the time to switch to laminate except for my daughter's bedroom. We put pet friendly carpet in there. We also switched out our master bedroom closet. Raymond and his team were fast, efficient and left my house spotless. I would recommend Kemp's Dalton Flooring to anyone in the south side of Atlanta. And I really love working with Dianne my sales person. She keeps records of all my previous purchases."
2 years ago
My new flooring is gorgeous. Mike did an outstanding job in installing it. (It makes my old remaining carpeted rooms look sad so carpet's coming soon. Dalton West is a great company.
2 years ago
New woof floor installation
"We were very pleased with service leading up to the sale, as well as with the actual installation. Installer was happy to discuss some specific layout options and associated pros and cons, so we were able to get everything exactly as we wanted. Would highly recommend Kemp's Dalton West Flooring."
2 years ago
Dalton West does great work
Buzz at Dalton West is helpful and professional. Wayne and his coworker did a great job installing the carpet. Hard working men and very nice to have in the house. Cindy L
2 years ago
"We has delayed redoing floors in this room, because we didn't think we could afford such a large area. Dianne was FABULOUS. She listened to our needs, price point, and found a great looking match for our needs."
2 years ago
Michael Snyder was my salesperson and he was very knowledgeable and very helpful. Phil and his crew who actually installed my carpets and cork did a fantastic job. I would definitely use them again!
2 years ago
Great in office; Installation was Tough
"The sales process was great and easy. They wanted my business. Installation crew and process to get to the finish line was not easy. First day/night was dragged until 10pm due to a crew member calling in sick and i have a 12 month old baby that goes to bed at 8pm, usually. After what was supposed to be the third and final day, they put it the wrong color LVT in the master bath, thereby resulting in a shortage in other rooms. They came back four days later on a Sunday morning to complete and got it done. With that, I personally found 5 loose nails hiding in the carpet (glad my baby didn't find them before me), 2 corners of the LVT sticking up, and black, dirty handprints on 3 door frames. One coke bottle was found in the baby's closet and plenty of chewing tobacco in my driveway. They discovered a leaky toilet for me and worked hard to patch that up for me but aside from that, not impressed at all from the crew. Nice guys, just wasn't easy getting to the finish line. Happy with the absolute final result, Just glad its over."
2 years ago
Although we are terribly sorry, we agree with all this customer has said in this review. Unfortunately there where mistakes made on this job. We have addressed these with sales staff, installation crew, and customer and have resolved all the issues. Although we always strive for perfection and customer satisfaction, we are always learning from our mistakes.
2 years ago
Awesome to work with!
"In making our choices, we actually visited both the Peachtree City store and the Newnan store. We knew we wanted laminate wood flooring in our bedrooms and great room and tile in the remainder of the house. We visited the PTC store first and spoke with Diane. She was extremely helpful in looking at the wood flooring options and recommended that we work with Lisa at the Newnan store for the tile because she was the expert and because they had a larger selection of tile. We greatly appreciated Diane's advice and will go back to her for area rugs when we are ready because she also told us that was her area of expertise and the PTC store has a huge selection. Working with Lisa was great because she listened to what we wanted to achieve in terms of overall look as well as budget. She pointed us in the right direction and provided numerous options, giving us the pro and cons of each. Not only that, she was fun to work with! Delivery and installation was on schedule and everyone was very helpful as we did a portion of the work ourselves. I highly recommend Kemp's and will continue to do business with them as we look to complete the decorating of our new home."
2 years ago
I've dealt with Dalton West for many years. This month was the best experience ever. My carpet was ordered and installed within two weeks. My home is beautiful with new carpets throughout the whole house and new bathroom floors
3 years ago
Great group of folks to work with. Great prices, lots of in stock specials and extremely friendly staff for all your flooring needs.
12 years ago
Great store with everything
The best store for All Name-Brand Wall-to-Wall CarpetCarpet Tiles, Vinyl Floor Coverings, Laminate Floors, Hardwood Floors, Ceramic Tile, Commercial Carpetand the carpet padding. They also carry Indoor/Outdoor Carpet, floor cleaners,…