ACTION CARPET & FLOOR COVERING

3.3
|
16 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Action Carpet & Floor Covering 1065 Kennedy Rd Ste G, Windsor, CT 06095-1372 860-298-0070 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
3.3
|
16 Reviews

Reviews


1.0
3 weeks ago I really never have written a review as most of you like myself have good experiences and would like to be positive but this is a MUST READ. Also, dont TRUST THE COMMENTS ON FACEBOOK AS THEY ONLY LET COMMENTS THEY LIKE ON IT. #FAKEFACEBOOKREVIEWS, HERE IS TE TRUTH!!!!I went to the Simsbury store and got some samples before labor day 5/29/17. I was told by Bill (who was extremely nice)to contact Sandy "the manger" on Tuesday. Well I did. Left 4 messages. I went to the store on 6/1/17 since I couldn't get a return call to bring back the samples. I asked Sandy if she got my messages. Answer "Yes 4 of them". Why didn't you return them, it isnt polite. Sandy says I will be right with you I'm on the phone. Mind you the Store is always empty! Sandy came back and stated "You can leave". OHHHH MYYYY is that customer service.I was looking at other samples in her absence. I called Kevin the owner. Of course he defended her "she is my best employee", that may be so..but not my experience. Without even talking to her and I offered to do a conference call, the Owner of Action carpets say this: WOW...so the Customer is wrong as cant give input...I said I would like to do business ...do you want my business, he said NO!!!! With the competition you can do better in the area!!!! ... and get respect as well. They are very rude people & you will find this out in other reviews. Their installation price is very high shop around the area..... and the price for the initial carpet I was quoted by Bill was even higher as I called MOHAWK to tell them this retailer isnt doing them any favors..... Guess business is good ...SHOP AROUND!!! ACTION CARPET RESPECT CUSTOMERS!!!!!!!!!!!!!!! Lost my business and anyone I can tell.
1.0
3 weeks ago I really never have written a review as most of you like myself have good experiences and would like to be positive but this is a MUST READ. Also, dont TRUST THE COMMENTS ON FACEBOOK AS THEY ONLY LET COMMENTS THEY LIKE ON IT. #FAKEFACEBOOKREVIEWS, HERE IS TE TRUTH!!!!I went to the Simsbury store and got some samples before labor day 5/29/17. I was told by Bill (who was extremely nice)to contact Sandy "the manger" on Tuesday. Well I did. Left 4 messages. I went to the store on 6/1/17 since I couldn't get a return call to bring back the samples. I asked Sandy if she got my messages. Answer "Yes 4 of them". Why didn't you return them, it isnt polite. Sandy says I will be right with you I'm on the phone. Mind you the Store is always empty! Sandy came back and stated "You can leave". OHHHH MYYYY is that customer service.I was looking at other samples in her absence. I called Kevin the owner in Granby. Of course he defended her "she is my best employee", that may be so..but not my experience. Without even talking to her the Owner of Action carpets say this WOW...so the Customer is wrong as cant give input... I said I would like to do business ...do you want my business, he said NO!!!! With the competition you can do better in the area!!!! ... and get respect as well. Their installation price is very high shop around the area..... and the price for the initial carpet I was quoted by Bill was even higher as I called MOHAWK to tell them this retailer isnt doing them any favors..... Guess business is good ...SHOP AROUND!!! ACTION CARPET RESPECT CUSTOMERS!!!!!!!!!!!!!!! Lost my business and anyone I can tell.
5.0
2 months ago Everything floors, competitive, excellent installers
5.0
8 months ago Amazing Customer Service!!! "From start to finish, everything about Action Carpet & Floor Covering was A+ service! Our situation was unique in such that our client lives out of state and I was coordinating everything and acting as the middle man. They were super quick and responsive to my questions. Dave expertly managed our quote and set up the install and Sandy was so helpful when I was in the showroom. You really get to experience amazing customer service when you work with this company. They will definitely give you options based on your budget and I never felt like anyone was trying to up sell/pressure us to spend more money. We will certainly refer all our clients to them from now on! They are just the BEST!"
8 months ago "
We are SO delighted to know how pleased you are with our products and services. Thank you very much for taking the time to rate and review us. You were also a pleasure to work with. Thank you for making our job so easy.
"
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago Always have great service !! "I had Action carpet & flooring install my new kitchen tile floor in January. The choices were abundant and done in a timely fashion. They were very communicative with me the whole time and kept the schedule on time. The office was very pleasant to deal with also. Sandy is a gem! Todd did our installation and he was awesome, the floors look perfect, I get many compliments on them"
8 months ago "
Thank you Kris, for your very kind sentiments. We are so pleased to know how satisfied you are with your new kitchen floor selection, the installation and our customer service. Enjoy your new kitchen! Thank you for the glowing review.
"
5.0
8 months ago Excellent service! I used them for both carpet and hardwoods...excellent customer service. We are very happy with our results!
8 months ago "
Kelli, Thank you so much for taking the time to rate and review our products and services. We are really happy to know that you are pleased with your new flooring, the installation and your overall experience with Action Carpet. It thrills us to know our customers are pleased. We hope to serve you again in the future!
"
1.0
10 months ago Came highly recommended to us, but, we were very disappointed. We had the vinyl plank floor put in. They had to re-do areas due to bad workmanship, and TWICE they had to come back because they ran out of product! Also, our salesperson literally never contacted us after he got the job.
5.0
10 months ago Excellent experience "Action Carpet was very easy to work with, as always. I have used them before and they continue to meet and exceed expectations. Kevin and Sandra we easy to work with and the installers, Josh and Charlie were excellent."
10 months ago "
Thank you so much for your review of Action Carpet. It makes us very happy to know that you continue to be pleased with our products and services. We hope to serve you again in the future!
"
5.0
10 months ago They were professional A bathroom remodel. They were faster than most out there and with great quality and craftsmanship. They took pride in their work.
10 months ago "
Thank you so much for taking the time to rate and review us. We are so happy to know you are pleased with our work!
"
1.0
10 months ago Poor Went in for a quote for flooring for our basement we were finishing. We set up an in home measurement. The guy that came out was great but when we went back in to pick out the carpet the guy never sent in our measurements so the sales person didn't know how much we needed. We couldn't price anything out because we didn't know how much we needed. We had a rough idea. The manager said they would send us estimates once they recieved the measurements from the guy with the samples we picked. Those estimated never came. I followed up twice with no response. Poor customer service and follow through. Lost a large job because of it.
5.0
10 months ago Exceeded Expectations "To prepare our home for sale, we had Action Carpet come in to clean carpets, install new carpeting and freshen up hardwood floors. The teams were wonderful to work with, very thorough, caring and cleaned up very well after their jobs were completed. We are very happy with their work. Kevin is wonderful to work with!"
10 months ago "
Thank you so much for taking the time to rate and review us. We are happy to know that you are pleased with all of our services, and that we "exceeded expectations!" That's always a nice thing to hear. Thank you.
"
5.0
11 months ago I love my kitchen floor "My new kitchen floor is beautiful. The installation was flawless, and the installer was very professional. I am very happy with the service and the result."
1.0
11 months ago Poor communication "The installers did an okay job, but I am very disappointed with the lack of communication between Action Carpet and Home Depot. Part of the job was to put the flooring around the fireplace. Home Depot was well aware of this and when the installers came, they said they can't do it because Home Depot never informed them. Needless to say, I now have to hire someone to do it. Also, some of my flooring is coming apart on my step down and my flooring was just installed only 4 months ago. I was planning to do more flooring throughout my house, now I have to find a different company to install it."
1.0
7 years ago Unprofessional and Rude My wife and I were interested in purchasing Armstrong vinyl flooring for our small kitchen and visited the Action Carpet showroom in Simsbury. The sales rep suggested that the owner come to our home to take measurements and provide us with…
1.0
7 years ago Very Unprofessional! My wife and I were interested in purchasing Armstrong vinyl flooring for our small kitchen and visited the Action Carpet showroom in Simsbury. The sales rep suggested that the owner come to our home to take measurements and provide us with a free estimate. Kevin came to our house and gave us an estimate that was higher than I expected and I called another company for a quote. Action followed up with high-pressure phone calls for our approval to order the materials. We told them that we had not yet made up our mind and would call them when WE were ready. Kevin called me a few days later and amazingly told me the materials had been delivered and wanted to know when he could do the installation. I was incredulous at this and told him I had not approved any work and had scheduled another quote. At this, he lost his temper and rudely hung up on me in mid sentence. I rarely write on-line reviews but I was stunned by the lack of courtesy and professionalism of this company.