ACTION CARPET & FLOOR COVERING

4.6
|
35 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.6
|
35 Reviews

Reviews


5.0
last month My husband and I are repeat customers of Action Flooring. Ten years ago they did carpet and wood flooring and recently they did more wood flooring and tile. Cany and Dave are helpful, knowledgeable and patient. They provide information and advice to help you make decisions, but do not pressure you to make a quick decision. They are flexible in scheduling and the same skilled, efficient and courteous installers have worked with them since our first purchase. We highly recommend Action Flooring and we will use them again anytime we need flooring.
5.0
last month Hands down, the best, fastest, and most knowledgeable. We placed the order on Tuesday, they shipped in the carpet from the out-of-area mill on Wednesday, and installed on Thursday morning. Skip the big box stores and work with these guys!
5.0
last month If you are considering floor coverings of any kind, this is THE PLACE. Attentive, friendly and fabulous customer service. Locally owned & operated. They've been a breath of fresh air to deal with during our home remodel.
5.0
2 months ago From the salesman to the installers to management, I am greatly impressed. There was no pressure to buy a more expensive carpet. The installation crew was prompt and professional. The entire team cared about their work and I did not feel as if I was just another customer. Continual communication throughout the entire process. A very polished skillful team. Impressive. Highly recommend.
5.0
2 months ago Chose Action Carpet for the second time after a flood destroyed the first floor they put in. Went back because their service was great and their prices couldn't be beat. I recommend Action Carpet for all your flooring needs!
5.0
3 months ago This is the 3rd time I have used Action Carpet and once again I am completely satisfied with the quality of the products, their work and prices.. The Sales Manager, Charles is a great guy to work with and makes sure you are completely satisfied from start to finish. The installer Angel has a lot of experience and was able to finish some really difficult installs. His work is excellent and any issues that come up are not a problem for him. Overall this is a great company to business with. They are knowledgeable, professional and easy to work with. I will continue to use them on all future installs.
1.0
3 months ago This customer did not leave a comment.
5.0
3 months ago I've known Dave Terk personally for long enough to be able to attest to the most important aspects (in my opinion) of doing business: character, honesty, responsiveness, professionalism, and integrity. On each count, Dave exceeds the highest standards. I would highly recommend Dave Terk and Action Carpet for any flooring needs!
1.0
3 months ago They lied to me to sway me away from my original flooring company by low balling me. Then after I cancelled with my original company thinking I was going to be getting a great deal on wood flooring they doubled the original price I was quoted. I should have known better when the guy wouldn't give me the quote on paper. This isn't the 1st time we have worked with them, but it is definitely our last.
3 months ago Business Owner Dear Nonya B., We are so sorry that you had a bad experience with one of our sales staff. Charlie (my sales representative) gave your husband an estimate for LAMINATE FLOORING. We quoted you a price that was a few hundred dollars less than your quote from another flooring company. Later, your husband came in and was requesting an estimate for real HARDWOOD FLOORING (Acacia) instead of the original laminate flooring. Hardwood flooring is 1.5-2 times more expensive than laminate flooring. This is the reason why the quote would have greatly increased. Action Carpet and Floor Décor has been in business for more than 27 years, and as you can see from all of the other reviews, has always provided outstanding customer service and has developed a positive reputation in the community. Thank you, Kany 760-726-9777
5.0
5 months ago We had carpet installed 4 years ago and Action Carpet came through and repaired a seam for us. They (Kenny) was responsive and eager to solve my issue taking a lot of pressure off of us. I have used Action Carpet for 4 different carpet installed and 1 laminate installation. They have knowledgeable floor designers, easonabily priced, personable, on-time and clean. I will continue to Action Carpet for our flooring needs.
5.0
5 months ago The selection and installation of our Mohawk engineered wood floor exceeded our expectations.
5.0
5 months ago We had Action Carpet replace all of the carpet in the house, including 1 bathroom, all rooms, halls, and stairs. They had a quick turn-around time. We were able to get an estimate within days of first contact, then they were ready to install just a few days later. Everyone in the store was very nice and easy to talk to and deal with. Dave helped me in the store and was very helpful in advising which carpet to go with. The installers seemed nice and easy to work with, didn't talk with them much, stayed out of the way. The downside is that they scratched a couple of (freshly painted) walls while moving furniture around. Fortunately, I was having the painters come by again anyways, so they were able to touch up the spots. Kenny did call me to apologize about this and offered to have a painter come by to fix this. I didn't need it, since I already had my painter come by, but it was a very appreciated gesture. In the end, everything looked great, was cleaned up, and was quality work, and everyone I worked with was very helpful.
5.0
7 months ago We contacted Action Carpet as a reault of the work they did for my in-laws. Charlie, our sales rep, has been great thus far. He presented as a knowledgeable professional with an interest for our business by providing quality product at a reasonable price. When Charlie had a follow-up call about the original quoted price, we braced for a higher price over some "miscalculation". To our pleasant surprise, he called back to amend the price, but to lower it (due to a price drop by supplier)...who does that AFTER getting an OK from the customer for the original (higher) price? Action Carpet will be replacing about 1k Sq ft of wood laminate with tile. Our fireplace will get a makeover as well. Charlie also extended a good deal for some beautiful baseboards. Kenny, the installer, called to confirm installation date within less than 48hrs. Very reasonable, considering we had a Sunday between closing the deal and Kenny ' s call. I plan on updating this review to include how the installation part of the experience with Action Carpet transpired. Wife happy; therefore, all happy at this juncture. Charlie ' s service has set the trust level high with this outfit. Stay tuned... Well, here we are about one month later... Action delivered! The installation team headed by Kenny did an awesome job. They arrived early and worked like ants! From demolition, removal of old flooring, and moving furniture to tile laying and grouting; the work was meticulous and the result is impressive. It took them 5 days to complete the 1k + Sq ft job. The fireplace looks awesome and the new floor has definitely enhanced the pleasure of coming home. I wholeheartedly recommend them. Well done, Action. Thanks!
1.0
7 months ago This customer did not leave a comment.
5.0
11 months ago Just started working with them but I like their product line.
5.0
11 months ago Every thing about our project was handled professionally and with a group of highly skilled craftsmen. Beginning at the time of picking out materials and colors , through the measuring process and finally the installation we could not be more pleased with the outcome. Friends who have come to see the finished project were extremely impressed with the quality of the workmanship.We would highly recommend Action Carpet to anyone looking to take on a flooring project.
5.0
last year The entire process was smooth and easy. Everyone was nice and helpful. The carpet looks great. We could not have asked for a better experience.
5.0
last year Action carpet is always extremely professional, installers showed up on time and did an awesome job installing a pattern carpet on our staircase. Very satisfied. Highly recommended
5.0
last year I had two rooms of carpet and a whole lot of laminate flooring installed in the rest of my house. The installers were great. They were on time and they were very quick. I was on a tight schedule and they worked around it so that I would have my carpet in before I moved in. I would highly recommend Action to anyone looking for flooring! My flooring looks great and the crew at Action Carpets was very knowledgeable.
5.0
last year My first experience with Action Carpet was as a property manager tasked to re-carpet a commercial office building with heavy equipment that had to be moved around. The job had to be done over a weekend to not lose any work time for the tenant. Talk about pressure! Well, they came through for me with competitive pricing, a timely installation and tenant satisfaction for a job well done. I have since used Action Carpet in my own home and have experienced the same level of service from the pricing, the installation and the professionalism of the office staff. Two thumbs up!
4.0
last year We had Action Carpet and Flooring remodel our bathrooms, install laminate flooring, and install tile. They have also installed vinyl flooring in our kitchen and carpeting in our other rooms. Basically they have done a good job with a few problems, but they have made every effort to correct the problems. All of our remodeling is fine now. I have discussed the problems with the owner and the problems have been solved. John W
last year Business Owner Thank you for sharing your experience with us. I am glad that we were able to correct the issue. We apologize for any inconvenience this may have caused. In the future, if there is any other services we can provide to you or need repairs (manufacture or installation related) that needs to be serviced please contact me directly and we will take care of you. Thank you, Kany Business Owner 760.726.9777
4.0
last year We were so impressed by the work done by our installers, Nacho and Leo. They were wonderful.....fast, clean and polite.....I was suppose to get a call before they came (which I didn't get). Nacho and Leo went above and beyond to help me clear the furniture tops so they could move it. We were very impressed with these two guys. Again THANK YOU, Nacho and Leo for a job very well done. I love my carpet. I was impressed by Kany when were went in the store....so much that I didn't even go any place else to compare. He explained the different carpets, etc. But what won us way over was the work done by Nacho and Leo. Less 5 stars because of the communication of arrival (and sample not brought out by salesmen/estimator....Charlie) although he did come the next day and was apologetic and brought the sample.....And that's the truth and I'm sticking to it .....
5.0
last year The best decision we made this year was to visit the showrooms of Action Carpet, in Oceanside, CA. Charlie, a great sales associate waited on us and within a few minutes we had chosen the carpet we had installed. Charlie was very well informed and very friendly and helpful. The installation date was only oneweek from purchase. We were called two days before installation to inform us of the date and time. Exactly on the designated day and exact time, three installers, Nacho, Leo, and Frank arrived. They immediately set about moving our furniture quickly and efficiently. Unlike the five other carpet centers we had visited, ACTION CARPET DID NOT CHARGE US FOR MOVING THE FURNITURE!!!!!!! Within a few hours, the old carpet and padding had been removed and the new padding and carpeting installed. To our astonishment, THE INSTALLERS EVEN VACUUMED ALL THE CARPETING!!!!! We are so glad we found Action Carpet. Everyone we dealt with was well-informed, friendly and extemely helpful. I would strongly recommend Action Carpet to anyone who wants excellent, pro,pt service and beautiful carpet at a very low price.
5.0
last year We have the beautiful new carpeting and now have the gorgeous tile as well. All the carpeting and tile flooring gives us such a nice fresh look in the entire house. The price was certainly right. The Customer care, before and after installation has been so nice. The installation crews came in, cleared their work areas and were very considerate with the disturbance this work creates and maintained a very clean work area as they completed their installations. These installers are the best I have seen in my many years in the construction industry. We are very happy to recommend this company to anyone.
5.0
last year Found Action Carpet via Yelp searching. I needed a quick turn-around on installation of carpet for my rentals, and called a few flooring companies in Oceanside. Dave went out on the day of the call and took measurements. Although it took him a couple of days to get back to me with a quote, it was very reasonable. They seem to always have in stock "renter's carpet" and I was able to get it installed in a few days. From initial call to installation took less than a week. Job was done nicely, and cleaned adequately afterwards. Would do business with them again.
5.0
2 years ago Action Carpet was a wonderful company to work with! Dave was very easy going, understood our situation and patiently waited until we were ready for our purchase. Every stage of the process, even a small hiccup that we changed, went smoothly. The installation was clean and quick, and the guys were really great quality installers. We knew what a bad experience was with another flooring, and now we know what we were missing from working with a great one. Kany followed up with us a well after installation and made sure everything was to our satisfaction and that we were happy with the way the floor looked. Action Flooring helped us make an amazing transformation to the inside of our home. We will always recommend Action Carpet for our customers and friends. Thank you Dave and Kany!
5.0
2 years ago The staff is knowledgeable and very helpful. It's a great place to do business with. When I first bought my house in Oceanside in 2000, I shopped around for new carpet. Action carpet provided the best value (over Lowe's and Depot) and did a great job on the install. Two years ago I upgraded my master bedroom, and again Action Carpet did a great job. Last year I put carpet in my laundry room and even though it was a small job, they installed it quickly and at a great price. Now in Oct 2014 as part of a major renovation in my home, I needed new carpet for the rest of my house so I shopped around, and again Action Carpet had the best deal. This was my fourth time using them! I was amazed how fast the crew worked and how well it was installed. This locally owned business provides excellent products and has a helpful sales team and hardworking installers. Check it out and you'll become a repeat customer like me.
5.0
2 years ago Checked other big box stores. Action Carpet's service, quality, and price were competitive and they went out of their way to meet our requested installation date. The installation crew took great care pulling out the old carpet with recently fresh painted walls. They installed the new carpet in a 2 story house in less than a day and a half. Highly recommend this company.
5.0
3 years ago Best prices and customer service in San Diego. I priced several other places and found they had best prices. Installation was great. I highly recommend them.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
4.0
4 years ago Kany the owner is very nice. Originally we had some issues getting the wood we ordered on time. Kany went out of his way to make up for the delay. I recommend going to Action Carpet and Floor Decor for flooring.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago We sincerely thank you! Thank you to the sales people and installation crew. Our home looks sooo beautiful! \t\nWe felt we were living in a warehouse for the last six weeks. It was especially hard to have our lives disrupted by a flood as we have been dealing with sick relatives lately. \t\nAction gave us the comfort, beauty and peace of our home back- no more warehouse! \t\nWe will continue to recommend Action and we will give you our future business.
5.0
6 years ago Professional,knowledgeable,excellent selection I cannot express enough how pleased my husband and I are with the level of service we received from the staff. My husband and I just recently purchased from the store wood flooring, carpet, and tile for our home, and it was their help that we made the right selection of flooring and tile. Of course the quality of the product that they offer is excellent, but it is the level of service that has made a lasting impression on both my husband and I. We received excellent service from all the staff as well as the installers. They employ such professional, customer-oriented people. We will be a returning customer.

Store Information

GET DIRECTIONS
SHAW FLOORING ALLIANCE
1065 Kennedy Rd Ste G
Windsor, CT 06095-1372

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Resilient
View all stores