CITY CARPET & FLOORING INC.

2.7
|
24 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
CITY CARPET & FLOORING INC. 505 Hespeler Rd, Cambridge, ON N1R 6J2 519-623-3611 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
2.7
|
24 Reviews

Reviews


1.0
3 months ago My experience with City Carpet Outlet may be the worse retail consumer experience I have ever experienced with any company. The salesman told us it would be a week before they got the tile, and then two days to install. We had some installers who did a good job for us, but they were booked up. He came out to measure. A few weeks later I called and apparently he waited a whole week before ordering the material! Then installation was called off a week. Luckily we didn't move to...
1.0
3 months ago My experience with City Carpet Outlet may be the worse retail consumer experience I have ever experienced with any company. The salesman told us it would be a week before they got the tile, and then two days to install. We had some installers who did a good job for us, but they were booked up, so we used theirs. The salesman came out to measure. A couple weeks later, not having heard anything, I called and apparently he waited a whole week after measuring before ordering the ...
5.0
4 months ago We just had almost 600 sq ft of vinyl planks laid. The salsman was very friendy and helpful. The two installers they sent out were very professional and did an excellent job on the floors, they took their time and were very particular when laying the floor. I Love my new floors! The product was very affordable, and great quality. we went to several floor stores. I definitely would recommend this company. The other bad reviews are older, so maybe they got new management .
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago This customer did not leave a comment.
5.0
last year Decent installation settling has been quick.
1.0
last year This customer did not leave a comment.
1.0
last year I would recommend buying your tile or carpet there, if the style and price is what you are looking for, but going somewhere else for the installation.
1.0
last year I found their selection and prices to be decent, and that is why I'm giving them 1 star, but the good experience ends there. Our overall experience was a nightmare. The salesman promised us a two day installation, which a month later took 4 days, and included an unscheduled weekend of our house being a wreck. We found out he ordered the tile a week after he measured. The installers showed up late everyday, and on the last day to finish, a Monday, they showed up at 3:30 or so and of course just wanted to finish it quickly and get the heck out. Once I signed the invoice they practically ran out the door. There was a good 3 hours left to finish. At that point I was just glad to be parted ways with this company. The basic layout of the tile was fine, but many of the edges were poorly cut and left ungrouted.On a white brick fireplace they left grout stains all along the edge, which means I have to paint that. They obviously didnt even bother to tape it. I have begun finishing their work, grouting around the sloppy edging because there is no way I wanted anything else to do with this company. When I told the salesman I wanted something off the bill for all of the hassles, he said they didn't give discounts. He had no appreciation for the time off of work I took to be there, or the frustration of waiting for people who are late or aren't showing up. They did give me small discount but it didn't even come close to making up for the frustration and wasted time. I believe the installers get paid by the square foot and not by the hour, this encourages them to finish as quickly as possible with less concern about the quality of their work. I would recommend buying the material there, but go elsewhere if you're wanting to do business with reputable salespeople and installers.
1.0
last year I found their selection and prices to be decent, and that is why I'm giving them 1 star, but the good experience ends there. Our overall experience was a nightmare. The salesman promised us a two day installation, which a month later took 4 days, and included an unscheduled weekend of our house being a wreck. We found out he ordered the tile a week after he measured. The installers showed up late everyday, and on the last day to finish, a Monday, they showed up at 3:30 or so and of course just wanted to finish it quickly and get the heck out. Once I signed the invoice they practically ran out the door. There was a good 3 hours left to finish. At that point I was just glad to be parted ways with this company. The basic layout of the tile was fine, but many of the edges were poorly cut and left ungrouted.On a white brick fireplace they left grout stains all along the edge, which means I have to paint that. They obviously didnt even bother to tape it. I have begun finishing their work, grouting around the sloppy edging because there is no way I wanted anything else to do with this company. When I told the salesman I wanted something off the bill for all of the hassles, he said they didn't give discounts. He had no appreciation for the time off of work I took to be there, or the frustration of waiting for people who are late or aren't showing up. They did give me small discount but it didn't even come close to making up for the frustration and wasted time. I believe the installers get paid by the square foot and not by the hour, this encourages them to finish as quickly as possible with less concern about the quality of their work. I would recommend buying the material there, but go elsewhere if you're wanting to do business with reputable salespeople and installers. Since I wrote this over a year ago, I have had some people who know something about tile look at our floor, and they are shocked. One even said he suspects the owner would probably have the whole thing torn out and redone if he had seen it. But perhaps not. Anyone who would send out these kind of people to represent their company probably could care less as they are doing lots of volume. Whats a few shoddy jobs and unhappy customers on the bottom line? It is my opinion that these installers should not even have been sent out by a reputable company. Use City Carpet Outlet at your own risk!
3.0
last year The actual installation of the laminate floor was ok, except for hand prints and marks on the walls every where. The price was fair. My problem was with their scheduling. The first day they were 2 hours late. The second day they were 4 hours late. Now it's a week later and they were supposed to be here between 9 and 11 to install some trim and nothing. I won't use them again.
5.0
last year Buck, the owner, was very pleasant and helpful. So was his assistant, Diane. Mario and his crew did an excellent job putting in carpeting. Installation was done in living & dining rooms, hallway, plus 3 bedrooms. They cleaned up along the way and were extremely careful moving our furniture. Buck even called after our install to make sure everything went smoothly. We would not hesitate to use this company in the future to replace the carpeting in our family room.
1.0
last year Floors just got done today, already coming apart! Left a spot of blood on my floor! Cut my brand new floor!
1.0
last year Poor work on the install and then they won't come and fix it. Never using this place again!!! It was so bad I had to file a complaint with the BBB. BEWARE!!!
1.0
last year Have had nothing but issues. They carpeted over vents, left random carpet hanging on the stairs, and no called/no showed us two different times to fix the problem. We still don't have the issue resolved. AND not so much as a simple apology, We have $5,000 in flooring we will be purchasing elsewhere. Spend your money some where they actually care about the people that keep them in business, these people could care less!
last year Scott and Diane Wheeler how can you even sleep at night and live with yourselves knowing that you steal from people?? You took my daughter and her husbands hard earned money to put this carpet in and your workers covered over vents and left carpet hanging on the stairs? Sounds like a lawsuit waiting to happen to me. Are you ready for that and to pay hospital bills when someone gets hurt tripping on the carpet or falling into the vent they covered up? They were so happy about buying this house and you screwed up the carpet and don't even care to fix it??!!!!! you were quick to take their money and come out to put the carpet in. Now that you have the money you could care less about fixing the carpet.You can't seem to find 20 minutes for your workers to come out and fix their mistakes? This young couple works hard for their money. You have given them 3 separate dates and times to come out and fix this carpet and left them waiting for your workers to show up. AND THEY WERE A NO SHOW 3 SEPARATE TIMES!!!!!You make me sick. NOONE SHOULD BUY CARPET FROM THIS COMPANY!!!!! THEY COULD CARE LESS ABOUT THE QUALITY OF WORK THAT THEY DO. NOR DO THEY CARE ABOUT FIXING THE MISTAKES THAT THEY MADE!!!!!!THEY WILL STEAL YOUR MONEY AND DO A SHABBY JOB. CITY CARPET YOU NEED TO MAKE THIS RIGHT WITH THIS YOUNG COUPLE. OH AND THIS IS BEING SPREAD ALL THROUGHOUT FACEBOOK SHARED ON TIMELINE AFTER TIMELINE. I HOPE IT DIGS INTO YOUR SALES BAD.
last year We had a similar situation. They are awful! I turned them in to the Better Business Bureau and they denied I was a customer! I uploaded a copy of my cancelled check. They got it partially right... I'll never be a customer again!!
last year Update... Keep fighting through BBB and they will make it right but you have to keep on it
2.0
last year We were very disappointed with City Carpet. We were given a quote for carpet and bathroom tile and told both would be installed on a Friday. We paid up front, I removed the pedestal sink (something I was told I would have to do myself), cleared the room, and waited at home on Friday, my day off, for the installers. Then I received a phone call asking me if the salesperson had told me that Friday might not work for the tile. Um, no. Ultimately, I was told that the installers were on a job all day and could not come Friday, and that it would have to wait until Tuesday. We were understandably upset at having to spend a very long weekend without a sink, with bathroom supplies stacked in the bedroom, and having to ask a relative to be in the house on Tuesday while we both went to work. But then they did not call or come on Tuesday, either. Now it is Wednesday, no tile has been installed, we were never contacted by City Carpet, but actually had to call them for any information they could give us on a job that was prepaid and is now five days late. We asked for and received a full refund, but without so much as an "I'm sorry." Needless to say, we are still up a creek and will not be using City Carpet in the future.
2.0
last year Went in to buy carpet. was talking to a salesman. he proceeded to tell me the cost for carpet and then the extra fees for removal, etc. I asked him to tell me why I should buy from him instead of buying from retailer just down the street. "Your a salesman" I said. Sell me on this carpet. Tell my why I should buy here? He abruptly said "well that's your choice" and left me standing alone. So I left and spent my $3000 elsewhere. wow, what a way to operate.
5.0
last year We have used City Carpet Outlet on three different occasions in the last three years. Each expierience was a good one! Was easy to work with the salesman. Greg helped me on two of the occasions. Always reasonable priced, call before coming to lay the carpet, and show up on time. I've also purchased a king size bed from same company, the American Home Store and had a wonderful expierience then. Love my big king bed and carpet! One happy customer.
1.0
last year This is a terrible company to deal with. I built a new house and I am using there company and they suck! The manager Scott Wheeler is awful. His mother works there also and covers for him. There is no way to get to the owner...they keep rhe complaints at their level. I spent over $10,000 in flooring and i am having nothing but problems from these people! Avoid them like Ebola!
2.0
2 years ago Went in to buy carpet. was talking to a salesman. he proceeded to tell me the cost for carpet and then the extra fees for removal, etc. I asked him to tell me why I should buy from him instead of buying from retailer just down the street. "Your a salesman" I said. Sell me on this carpet. Tell my why I should buy here? He abruptly said "well that's your choice" and left me standing alone. So I left and spent my $3000 elsewhere. wow, what a way to operate.
5.0
5 years ago Couldn't have asked for a better turnout.
1.0
6 years ago WOW, What didn't go wrong, 1st they measured wrong, So they cut the carpet wrong at the shop, brought it to my house then tried to fit this square peg in a round hole, So then they installed wrong! It could have been worse but I have no idea how, this is why they are cheap, you get what you pay for, 4 hour job was finished 9 hours later, aaaahhhhh!!!!!!!!!!!!! Avoid this retailer.