WEST COAST FLOORING CENTER

4.3
|
328 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
West Coast Flooring Center 2105 Industrial Ct, Vista, CA 92081-7956 760-736-4222 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
328 Reviews

Reviews


1.0
3 days ago PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they were paid. Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company..
5.0
6 days ago I was introduced to West Coast through a Costco program for new floors. I had an excellent experience! It began with Nicole, Alex and Erica in the office who assisted with picking out just the right floors and the scheduling. I received an estimate that it would take 5-7 business days. Then, Zach and his team came to do the work and they completed the entire project in only 4 days - plus worked all weekend to finish. Their attention to detail was impeccable, above and beyond any other contractor I have ever used. They were professional, knowledgeable and very kind on top of that. I couldn't be happier with the experience and highly recommend them.
5.0
last month This customer did not leave a comment.
5.0
last month Absolutely top notch service from start to finish! Woody is the most knowledgeable and accommodating flooring specialist we have ever worked with. The installation with Hass was done professionally and in a very timely manner. We love our new hardwood floors
5.0
last month I had a great experience working with Alfonso Luna at West Coast Flooring for my recent kitchen remodel. He went out of his way to find a special order floor tile for me and got it sooner than promised, with plenty of time to keep my project on track. He also got my backsplash order turned around very quickly and helped me with all the pick up details. I was very happy with the customer service I received at West Coast Flooring.
5.0
last month We just had our floors re-done for the second time with West Coast Flooring. They are true professionals from start to finish. We moved into a new home 3 years ago and have been wanting to put wood floors throughout our entire downstairs. We requested the same installer (Zack Obradovic) we had 7 years ago since we knew Zack and his team are true professionals, with incredible attention to detail. The installers arrived on time every morning and finished our large job in 5 1/2 days. We would highly recommend West Coast Flooring and Zack for installation. We are happy customers yet once again!
5.0
last month I had a very good experience with West Coast Flooring Center. Woody at the showroom was easy to work with and super knowledgable about flooring and its installation. When Woody wasn't available the other staff at the show room were equally helpful. The installation crew lead by Eddie Al was equally good. I found that West Coast Flooring had reasonable prices for both the flooring and installation. I highly recommend this company.
5.0
last month After waiting 20 years to get rid of old carpet, couldn't be happier with the floors West Coast Flooring installed! The crew was exceptional, very detailed in their work, courteous and hard working professionals! Every creak and lumpy plank is fixed and the floors are gorgeous, highly recommend West Coast Flooring!
1.0
2 months ago If you are looking for welcoming environment with great service.... look somewhere else. If you are looking for in stock carpet on the weekend .... they can't help you. No body onsite that can cut the carpet off the roll but there were (4) employees standing around in the showroom. Look elsewhere for in stock carpet needs. Try Tri-City Carpet down the street - they will help you out.
last week Justin, we are sorry for the experience you had at our location. We are only open to sales on the weekends and our warehouse is closed to pick up material. Our warehouse and administrative staff is only in the office Monday through Friday, again we are sorry for the inconvenience this has caused
5.0
2 months ago Great customer service from CJ, Alex and Shane! Install crew Graydon and Anthony were awesome! Very knowledgeable tradesmen and professional installers. They showed up on time, worked fast and diligently and were friendly. The carpet install looks great. Thank you to everyone at West Coast Flooring for a job well done. I highly recommend them.
5.0
2 months ago We had a good experience with West Coast Flooring. Woody helped us find the right product for our lifestyle. The installation took 2 days for the complete upstairs including baseboard. The installer Hass and crew did a great job especially on the complicated areas. We went with a taller baseboard which looks great. Overall, very pleased from start to finish. We will definitely use West Coast Flooring Vista for our future projects.
5.0
3 months ago We had excellent service with Woody. No rush, pressure. Installers David and Alvin were terrific, friendly and efficient. They did a wonderful job and we couldn't be happier!
5.0
3 months ago I would like to inform everyone that Zach and his crew did a wonderful job on my floors. Zach and crews attention to detail is out of this world. The planks fit right and tight and the color we picked looks great. Zach's crew was professional and informed us of the job status throughout the day. If I ever needed flooring done again I would request west coast flooring and have Zach and his crew come out and complete it. Thanks again Zach floor looks great. You Rock!!!
5.0
3 months ago I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom receptionist and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
5.0
3 months ago I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom assistant and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
3.0
3 months ago Great place to take pictures of our car. The parking lot is always empty!
5.0
3 months ago If I could give 10 stars I would. From beginning to end of the flooring process the whole team at WCF is top notch. It was a great experience working with them. The showroom is clean, organized and does not feel overwhelming at all. Woody in the showroom was amazing. Super knowledgeable, patient, and really took the time to help us figure out exactly what we wanted and what was best for our needs. Alex, the install coordinator was on-point. She was responsive, answered all of our (very) numerous questions. Even if she didn't have an answer, she always got back to us quickly with whatever we needed to know. There was a follow up call for everything. The customer service at WCF is like none other. Haas, Eddie and the whole install team were seriously amazing. We walked the project before the demo started and you could tell he know what he was doing. We had A LOT of demo to do and they were quick, efficient and did a great job. When install day came, all I can say is WOW. These guys are good. The attention to detail, precision, craftsmanship, and integrity of the whole crew was unbelievable. They didn't miss one tiny detail. We walked the project daily; they kept me informed on the progress, any issues, and were not scared to ask questions about my preference and gave me honest answers (not just what was the easiest) answer when things did pop up. There was no cutting corners or short cuts with these guys. Just top quality work. There were no add-on, or surprise costs at the end either. Just amazing people giving great customer service and doing an outstanding job. The whole West Coast Flooring team went above and beyond from beginning to end.
5.0
4 months ago I need to start with a big thank you to my floor installers: Haas and his installation crew. I have a beautiful high end custom home that had 3300 square feet of outdated and worn wood floors and tile . I wanted to replace all of the flooring with Luxury Vinyl Planks in a color that would give my home an elegant coastal look. Woody at West Coast Flooring, a store that was recommended to me by my interior designer, helped me pick out the planks and measured my home. He was very helpful and professional. I was apprehensive about the installation process until I met Haas and his team of installers. They got the job done in 5 days which included demolition of wood and marble. Haas and his team displayed amazing workmanship, integrity, attitude, and ability to troubleshoot some challenges from design modifications made my two prior owners of my house. I am so happy I choose West Coast Flooring because they helped me choose a great flooring and sent an A+ team to install the flooring.
1.0
4 months ago Poor customer service and poor installation. Disappointed
5.0
4 months ago My wife and I were in the market to replace our 10 year old carpet. I was referred to CJ at West Coast Flooring Center, Vista from my cousins who recently hired her to do their home. CJ was both professional and personable during our selection process. We ordered our new carpet and was installed last week. The installers were also very good and got the job done. My wife and I are very happy with our experience doing business with CJ and her company. Price wise, they are fair. The customer service is what made the difference for our decision.
5.0
4 months ago My mother hired West Coast because of my brother's history with them and Woody, the estimator/sales person was great and took great care of her. So, when we closed escrow on our new townhome in June I called Woody to come give us an estimate. We had to get plumbing, paint and electrical all done first but finally had the installers come in. Downstairs tile demo and new install took 2 days and carpet throughout the remaining upstairs areas only took a single day. They left behind the old carpet I had torn out through some communication errors combined with vacations and honest oversight. But, Woody had the proper personnel come collect it as soon as he could. Overall, we are very satisfied and love the quality and appearance of our new place. Thank you Woody and West Coast. We will recommend you to anyone we know who needs flooring.
5.0
5 months ago This the second time I have use West Coast Flooring. I put down wood flooring in my entire house 2 1/5 yrs ago, and just bought a new house and I put the same flooring throughout in this one. Great flooring and great service both times;-). The installers, Hass and Eddie were great, did a beautiful job and were really nice to work with.
5.0
5 months ago Nice location
5.0
5 months ago Definitely as good as it gets, and more!!! Woody expertly helped us work our way through our many dilemmas and decisions about the kind of floor we desired. Unlike our experience with big box staff, Woody worked with our specific goals and directed us to a product portfolio that was just right (and perfectly beautiful) for our beach condo -- vinyl plank flooring. Following our selection, Woody went right to work to get our everything ordered, and the entire staff worked quite well with us to fit our tight schedule. Next step: installation! Five plus stars for Haas! Hass was extremely hardworking, happy to answer our questions, and able to handle all our questions with a professional responses and an extremely pleasant attitude. He worked so very very hard, and his work was picture perfect! Haas was very interested in our input about pattern and direction the flooring was to be laid; he listened to our questions and he did his work with extreme expertise. He had to tote all the materials upstairs, and he did it with such care and good humor. Did I mention that our wonderful furry family member thought Haas was one of the best human friends he ever met? Thanks Haas and Woody for work well done!
5.0
5 months ago This is my favorite place for all flooring needs! Our real estate agent, builder sales rep, and friends recommended this place and it has exceeded our expectations. We did hardwood and tile flooring for our brand new house and couldn't be happier. Alfonso helped us get the most competitive pricing compared to builder, and other flooring companies in San Diego. We were originally thinking of LVP, but after much window shopping and looking around the shop, we fell in love with a particular hardwood that looked very modern and beautiful. Tile also turned out great. The work was fast and met the promised date. I would highly recommend West Coast Flooring Vista location for all of your flooring needs.
5.0
5 months ago Had a great experience using West Coast Flooring to re floor our entire house. Everyone we worked with from Dawn the salesperson to Haas and his team of installers were extremely accommodating and professional. Very impressed with how fast they laid the floor, their attention to detail and the floor looks great.
5.0
5 months ago We had a water leak and needed our flooring replaced. Tyler was extremely helpful, even though at first it seemed that the insurance company was going to go with a different flooring company. We were able to persuade them that we wanted to use West Coast Flooring, and we are glad we chose the Coretec Plus HD Fresco Driftwood Vinyl flooring. It was installed just over a year ago and has held up really well to 12 preschool aged kids, plus our own and their friends, playing, dancing and just walking on the floor.
5.0
5 months ago Hass and his team of installers were professional, courteous and meticulous in their workmanship, they came on time and ready to go and were efficient with the removal of existing flooring. They even did some leveling of the existing floor. The wood flooring they installed looks beautiful, they did a great job of laying out the pattern and the finishing work of installing molding looks wonderful. If you have floors installed from the West Coast Flooring in Vista, definitely ask to have Hass and his team do the install.
5.0
6 months ago When faced with the daunting task of determining what to do with the floors of the new house I purchased, I researched flooring companies online and West Coast flooring kept popping up. I worked with Woody in sales and he was awesome. Knows his products, very responsive, explained how the process works. When I committed to WCF, I told Woody that one of the reasons I chose them was because their installers also got awesome reviews. I specifically requested Haas, a name I read in many reviews. And Haas did not disappoint. He too knows his products and was very easy to work with even when the install hit some snags. I would definitely recommend WCF to anyone considering new flooring options, and ask for Woody in Sales and insist on Haas and his team for the install. I'm loving my new Coretec flooring!
5.0
6 months ago We needed an 11' X 12' area rug which is an unusual size and bigger than most ready-made rugs. We went to West Coast Flooring and couldn't be happier with our rug or the service we received from them. Woody was great to work with and he took good care of us. We brought home several of their large display carpet samples and made a final selection. Woody worked to give us a good price, sent the carpet out to have the edges surged, and arranged to have the rug delivered to our home. We would definitely go back to West Coast Flooring and work with Woody again.
5.0
6 months ago One of the more stressful items to address when buying a home is "what do we do with the floors?!". Chances are, whatever exists is not compatible with your style, and this was definitely the case with us. The house we bought had 3 different types of flooring; tile, carpet and glue down laminate and it ALL had to go! We had visited another flooring store a few days before coming to West Coast, and it left us with a very uneasy feeling. As soon as we walked through the doors at West Coast, we were greeted by Alfonso. We had some questions, and he was very honest with us as to what would be a good fit not only for our budget but also had the durability we needed. It was a pleasure dealing with the WC team starting with Alfonso, through scheduling and installation. We had a small issue with some damage on a small part of the floor after installation, and they promptly came out to fix it. We still have some more rooms to finish when our budget allows, and we will not hesitate to use them again!
3.0
6 months ago Their Solana Beach location wasn't very helpful so I had to drive to Vista. Had an excellent experience with their saleswoman on the floor and would use her however due the the constraints of our project we went with another company
5.0
7 months ago This is the third time we worked with West Coast Flooring, and they are always great! Woody, our sales person, is a really nice guy and always easy to get a hold of. We wanted to move ahead quickly, and were able to get through the whole process, measuring, quote, ordering material and installation within two weeks! Our installer was Haas. He does outstanding work, is a good communicator and got the job done very quickly. We are very happy with the results and would use them again in the fut.
5.0
7 months ago Woody was awesome! Helped us choose a carpet to meet our needs, answered all questions promptly, corrected an error quickly and professionally, and assigned two great installers to the job. We love the carpet (Shaw Titanium) and it looks and feels great.
5.0
7 months ago West Coast Flooring equals good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great! Jodi and Raymond
5.0
7 months ago The best thing about West Coast Flooring is their installer Haas. He and his guys are outstanding. The floors are beautiful. He communicated throughou the process and his work is meticulous. The stairs are awesome!! It's an old house and he smoothly adjusted and corrected fro every weird problem that arose. Thank you - love our floors.
5.0
7 months ago Charlynn was knowledgeable, helpful and professional! Loved their wood plank look vinyl flooring. Beautiful!
5.0
7 months ago I became familiar with West Coast Flooring through Costco. Decided when it was time to upgrade the carpet in my home I wanted something that would really stand the test of of time so that I wouldn't regret my purchase or have to worry about replacing it for decades to come. I was right to assume that Costco would only do business with the best vendors/companies. After shopping around at multiple other stores/places, I just came back to West Coast - it was no contest. From start to finish I have been in great hands with West Coast and that's mainly because of their awesome team. Although I've interacted with other people, Nicole has been my point person from start to finish. She is always responsive to calls, texts or emails and she always made herself available to me - even when it meant more than one house call. Nicole was always straight forward and thorough which I really appreciated. She's not your typical salesperson and I truly mean that as a compliment. To drive the point home, I'm writing this review 1.5 years after carpet installation. That's how happy I am with my carpet and the experience. My Mom actually plans to get the same carpet installed in her home. Would definitely come back to them for future flooring needs!
5.0
8 months ago We just had wood laminate flooring done throughout our house and it looks great! Our salesman, John Wood "Woody" was recommended by our neighbors who had also gotten flooring from him. He was very knowledgeable and helpful. And I was amazed by the installation job!! Hass Al (and his assistant) were quick and efficient. They removed the old carpet, put down the flooring and removed all the trash in less than 8 hours. I would highly recommend them!
5.0
8 months ago We had Woody out to our home to take measurements for an accurate estimate for all the materials needed to do the job. He had some excellent suggestions and the insight that changed our minds for his attention to detail that I would have overlooked and again the way his attention to detail of what looked good was exactly as he said, definitely so pleased with the expert installation from Rudy and his crew were exceptional and all their crews attention to detail of what they were doing was fabulous. On another note we had Todd Richards tile installation around our fireplace done with such meticulous detail and turned out so awesome. Todd Richards crew does all the installation of tile for West Coast Flooring Center. The complement of the waterproof planking, the Italian porcelain tile, and all the baseboards, and planking trim were all installed at a very reasonable price and all the installation crew were completely finished within 4 days including the cleanup. We highly recommend West Coast Flooring Center and Woody was such an asset to providing us with all the meticulous detailed information we needed to make a great decision. Thanks for such a wonderful job, Karl and Lori Goethel
5.0
9 months ago I had a wonderful experience with this company, Peter was extremely knowledgeable and helpful with my original selection. The installation was great, we ran into a couple of issues, Hass thinks very quickly on his feet and the entire process was painless. Would highly recommend this business.
5.0
9 months ago Thank you Shane and Woody for your very professional service. My guestroom flooring came out perfectly and I love it!! The installers did a beautiful job with the flooring and baseboards. I will definitely recommend you to my friends and family.
5.0
9 months ago West Coast Flooring in Vista was very good to work with on our tile project in December. My wife had been looking for awhile in the local tile businesses and online for the right style & color of tile to use for our kitchen backsplash. She couldn't find exactly what she was looking for. Then she visited West Coast Flooring on a Saturday, she found many choices but needed to bring them home to actually see what looked best by popular vote! We chose the perfect one and had it measured & ordered with John. The installers were awesome and did a great job. John measured perfectly and there was exactly enough tile for the area. It took a couple days to install because of the intricate cutting around the window and cabinets and it came out absolutely perfect! We would highly recommend West Coast Flooring. It was a great experience and we were very happy! Thank you for all your help John.
5.0
9 months ago Haas and his two assistants installed our floors. They were prompt, professional, helpful and easy going. Despite rain, uneven floors, a huge loft bed that needed to be moved, and our barking dog they got the work done perfectly and so timely! We were so impressed! We are so happy with our beautiful new floors! Loved our experience with West Coast Flooring!
4.0
9 months ago Good selection. Friendly and helpful.
5.0
10 months ago Great experience working with West Coast Flooring in Vista. Irene Navarro was wonderful and so accommodating. She helped with flooring selection as well as in home measurements and advice. Could not have asked for more. The installation crew was professional, fast, and top notch. Highly recommend West Coast Flooring!!!
5.0
10 months ago We recently purchased flooring for our entire home from West Coast Flooring Center in Vista. The experience, from beginning to end, was easy and smooth. Irene Navarro was wonderful to work with and her help with product selection was invaluable. The installation crews from West Coast were professional, fast, and did quality work. I highly recommend West Coast for your flooring needs!!
5.0
10 months ago Hass from West Coast Flooring in Vista and his helper Kareim did our floors, luxory vinyl. They were the installers, can't say enough good things about them. They were polite and nice going out of their way to be helpful. Very happy with them and West Coast Flooring. Would not hesitate to use them again.
5.0
10 months ago Overall, I highly recommend this place if you need flooring. We needed new flooring for a bathroom renovation we were doing. Woody clearly explained to us the different types of flooring and what was recommended for bathroom. We were able to take a few samples home so we could see what would work best in our space. The entire process was smooth, from getting a quote to installation. Great prices and great customer service! Stop here first for flooring.
5.0
10 months ago We needed to find a wood flooring for our living room that matched our kitchen, West Coast was extremely helpful and professional throughout the process. The order wood samples from all over in order to find the perfect match.
5.0
10 months ago I worked with CJ at West Coast Flooring to get wood floor put down in the living area of my home, and tile for the master bath. She helped me pick out both, and then set up the install. The tile guys were there exactly on time and did the work quickly and professionally. They even suggested a changed in layout that was just on the money. The wood floor installers were there spot on, and again, did the job efficiently and professionally. They also suggested a bit of a modification to the layout that was superb. Overall an awesome job. Well done!!
5.0
11 months ago Hass and his crew did a fantastic job on the flooring in my house. They were time efficient and finished in just a few days. They were friendly and communicated very well with the progress. The floors look amazing and I would definitely would recommend Hass. Thank you for everything!
5.0
11 months ago Very nice store with lots of great materials. Woody is very knowledgeable about products as well as helpful & kind. Great place!
5.0
11 months ago Great service, and best pricing in town! Woody was so helpful and easy to work with.
5.0
11 months ago We were referred to Nicole and are so happy we were. She is great with design and color. She helped us find the perfect product for our active home. It is overwhelming to walk into a showroom but she narrowed it down to just a few choices quickly. Great prices too!
5.0
11 months ago I just had West Coast Flooring do a major flooring job in my house and I could not be more pleased! I had the best installer for my floors, Hass! He did my entire downstairs from demo to install in 2 days and the job he did was amazing and professional. I also replaced the carpet on my stairs and Juan did a great, professional job as well. I have nothing but positive praise for all of the employees I dealt with from beginning to end at West Coast Flooring. I would HIGHLY recommend them for any flooring needs. They were on time, communicated frequently and any questions that arose were handled immediately. Thank you everyone from West Coast Flooring, I love my floors and stairs!
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago Excellent store with a great selection. I have been a customer for the last 15 years. Would highly recommend.
5.0
11 months ago We decided to go with West Coast Flooring to install our new hardwood floors. They had a great product selection, very responsive customer service, and installers that did the job right. All at a great price too...give them a call!
5.0
12 months ago We replaced all of the flooring in our house. We had a neighbor who was very happy with Shane from West Coast Flooring, and recommended him. We had looked at several other companies, and Shane came in with a very competitive price. We decided to go with them, and have been extremely happy. There was solid communication throughout the process, and the installation team was run by Zack. He and his team were extremely professional throughout the process. They took the time with us to ensure that we were happy with the outcome (which we were). I was very impressed by the workmanship, as well as how well the cleaned up everything at the end of the project. Everything was completed on budget and ahead of schedule.
5.0
last year Shane was the best - very helpful and knowledgeable about the products. We are very picky, and were looking for great quality carpet for most of our house. Shane patiently helped us narrow down what were looking for. After ordering, he consistently kept us up to date on the status of our order and worked with us on getting the deposit and payment in even while we were out of town. Because Shane was great at communicating with us, we could anticipate when our order was coming in and schedule convenient installation dates. Our project required two separate installations, and both went smoothly. The second installation was a big one, and took two days. The installers came on time and worked hard for two full days until the job was finished. Shane went out his way to call us during the second install to check in and make sure things were going fine. We love our carpet and highly recommend West Coast Flooring, especially Shane!
4.0
last year I bought flooring through the Costco program. My initial experience wasn't spectacular as far as communication goes. Costco Carmel mountain contracts with West Coast Flooring. After some back and forth, the owner called to talk to me. The only problem I had was with their scheduler, Alex. She didn't get back to me in a timely manner, nor did she pass on the information about our base board mounding. HOWEVER, once the owner contacted me, things went okay. There was still a glitch with timing, but the install went great. A supervisor was part of the install crew, and he was careful to ask if I was happy with everything. There was one spot I was concerned about, and it was fixed immediately. The carpet and vinyl flooring look amazing! I'm so happy everything was done to my expectations. Although we had a tough beginning, the final product was great.
5.0
last year Shane at West Coast Flooring was beyond helpful. He was very knowledgeable about the product and helped me pick out a fantastic new floor for my home. He helped educate me on the best way to install my floor as well as providing me with a number of different options and prices. Being from out of town and trying to work on a rental property across the country is tough - but Shane made it easy! We compared vs. some other providers and found them to have the best value overall. The whole process from start to finish was amazing (and quick) and we certainly couldn't have done it without you Shane! Thank you!
5.0
last year We worked with Woody in the selection of our new floors and he was extremely knowledgeable and helpful. We found what we liked for a very good price and were scheduled to install in mid-October. Then the worst possible thing happened; we fell out of escrow and lost the house. I explained the situation to Woody and he was very sympathetic. He worked with the supplier and the owner and was able to get the material returned with just charging us shipping cost. This is the kind of company with who I do business. When I get my new home they will be first vendor on my list. I'm grateful to give them high marks for their customer focused attitude.
5.0
last year We are very happy with our new flooring. Dawn came to our home to help us figure out what to get. We did a few rooms first, and just finished a few more rooms. Both installs went great. Thank you Dawn/West Coast Flooring.
5.0
last year I love my new floor! CJ was a great help in picking out the material! The installers were on point and really took the time to make everything perfect. The installers were happy hard working and very clean. My tile is just amazing!
last year Enjoy your new floors!
5.0
last year I was referred by friends who raved about Woody, the manager, and this establishment. I had been using Tri-City Carpets in Vista, but no more. West Coast is excellent. Woody is utmost professional, honest and just a great guy. I had luxury vinyl planks (laminate wood flooring) installed , and they did an amazing job. I highly recommend West Coast Flooring.
5.0
last year These guys did a great job. We had them install travertine in 2 rooms and composite wood in another area of the house. They are reasonable and they did exactly what they said they would do on time and for the price agreed upon. Our floors look great.
5.0
last year Great service. Quality products. Love my new carpet and wood floors. Woody the sales manager was very helpful. Defiantly going back to get my kitchen done.
5.0
last year Thanks to Woody and the team at West Coast Flooring, we were able to install quality custom floors in our new home within our budget. They were able to schedule installation immediately upon our close of escrow, working with us and around painting and electrical upgrades to finish on time.
5.0
last year Woody and the installation crew are superb, highly recommend them !
5.0
last year I used West Coast Flooring for all of my flooring needs after a flood, including tile, wood flooring, and carpet. I was overwhelmed with the choices, but Irene made it easy to select the appropriate flooring to fit my vision for the house and also my budget. She was was extremely pleasant and professional! The installers were also all very professional and my flooring is BEAUTIFUL!! I couldn't be happier with the results. I would highly recommend Irene, John, and the entire staff at West Coast Flooring! Great company and great people.
5.0
last year Went to West Coast flooring and received the best possible service from CJ! She really went out of her way to find us the best possible deal, and her commitment to the customer was apparent from the moment we walked in the door. She is great!
1.0
last year I have tried and tried and not gotten anywhere. We purchased a lot of new carpet for the whole house. The salesman was friendly, and knew his stuff. Everything was great until installation. There are so many things I don't even know where to begin. First the installers show up late, and worked until 9 PM. Our 5 year old couldn't go to bed because the house was still a mess. One of the installers rode a bike - not a motorcycle, a bicycle. The lead installer was, well, rude. Not in an overt way- but when we pointed things out or asked question he sat there stone faced. No response, not even a facial tic. You would think he didn't speak English- but he does very well. The next morning. Found staples EVERYWHERE - all over the carpet. Just what I wanted our barefoot daughter to play with. We found giant seams, and lifted carpet in more than one location. To add insult, our walls were way banged up and scratched. After 4 phone calls- and some yelling- I get a call back 36 hours later. I told them don't send same installer out. Who comes out- you guessed it- the same lead installer. I try talking to him- same empty response. I ask him to leave. They send someone else out to fix the problem a week later. Fast forward a year- more carpet lifting up. Emailed sales rep and customer service rep 24 hours ago. No response.
last year I am glad that we were able to resolve all of your issues. It is always our policy to respond to customer serivce concerns within 48 hours, I apologize that we took 36 hours to get back to you but as a small family business we do our best to respond within 48 hours. I am glad that we were able to come out to take care of your concerns and we hope that you are enjoying your flooring. Please let us know if there is anything else that we can help with. Thank you for your feedback.
5.0
last year My wife and I recently decided to have new flooring installed in our home, almost 1800 sq. ft. We had no idea what we wanted to do and hadn't even decided on a style or color. With a limited budget, we really needed help understanding flooring options and installation costs. After visiting a couple of other local places, we stopped in at West Coast Flooring and met with sales manager, John "Woody" Wood. Woody was very friendly and personable and took the time to answer all of our questions. His knowledge of the various materials and installation costs was extremely helpful and he understood our budget concerns as well. Woody showed us every type of material and provided us with honest opinions on pricing, installation and maintenance. We eventually selected the "CoreTec" brand of vinyl flooring in the style "Blackstone Oak", a beautiful simulated wood that is textured and waterproof and installed in alternating planks of beige, brown and grey. We scheduled a date and time for an estimate and then proceeded to schedule the installation. Woody explained up front that this type of vinyl flooring required an installation team that specialized in "floating" interlocking floors and gave us an estimated completion of approx. 2 weeks (10-12 working days). In preparation, we moved most of our furniture pieces to the garage and boxed up fragile items. The installation team arrived as scheduled, delivered all the material and went right to work. Zack and his team of installers were all really good people, friendly, accommodating, detailed-oriented and always took the time to explain each part of the installation process. The team were careful when moving larger furniture and took the time to cover large pieces with plastic tarp, including cabinets, to avoid accumulating dust during the demolition. I personally watched as the crew worked some very long, hard days, tearing out the old carpet, demolishing kitchen and bathroom tile, all while doing their best to keep our house as clean as possible and removing old material waste at the end of each day. I was impressed as they prepared the house for the installation, "floating" large areas of the cement slab that needed leveling, sealing small cracks, checking plumbing to eliminate any possibility of leaks as appliances were relocated and removing old 2" base board molding. Once the actual installation began, they worked at a very solid pace and the progress could easily be seen when I stopped by the house at the end of each day. Not having any previous experience with home remodeling, this project was far more involved than I ever anticipated. All things considered, we encountered only two relatively minor obstacles that slowed progress and delayed the completion by only a few extra days. The crew recommended that I replace two older toilet connections to avoid any risk of water leaks (something that should have been done long ago) and also, the work on our previously-carpeted staircase required much more effort than any of us had anticipated. The plumbing was an easy fix, but the rounded staircase required a level of detail that only someone with Zack's experience could handle. Allowing for a few extra days of finishing work was a very small price to pay for the professional work that Zack, himself, performed. The detail work on the staircase must be seen to be fully appreciated and the new 4" baseboard throughout the house is yet another example of the impressive level of detail that Zack and his team are capable of. Throughout this entire process, Woody and Zack were both always available by phone/text to answer any questions. My wife and I are extremely pleased with our new floors and continue to receive compliments from everyone who visits. The look of the new flooring is both rustic and yet very modern. Thanks to Woody for sharing his knowledge and expertise, we couldn't have done it without his help. My wife and I will be returning to West Coast Flooring Center again soon to select some new living room and bedroom carpet. And, last but not least, a VERY special thanks to Zack and his installation crew for their outstanding work on the new flooring, very impressive. Highly recommended. Keep up the great work!
1.0
last year DO NOT USE WEST COAST FLOORING. Worst experience I have had. From first dealing with a snotty older women who acted like I inconvenienced her. I really should have walked away then! Next SHANE, the MANAGER, who forgot our appointment to measure for carpets, tile and laminate repair. After leaving multiple voice messages and calling the store constantly about dates the work was to be done , NO response! I was about to spend around $5000 on them. I mean WTF, do they not want my money?If you want to be very frustrated and spend a lot of time trying to hunt them down then use them. I'm surprised they are still in business !! Horrible customer service!I have to give Alphonso some credit though, he tried to help but ordering and scheduling was Shane's responsibility.
last year We are sorry about your experience in our store, we have been in business for over 25 years and we strive to provide the best customer service. We always want everyone's business and we are sorry that you felt that no one took care of you. We appreciate your feedback as we always want to improve for our customers.
5.0
last year Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
5.0
last year Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
1.0
last year My first post (removed by Yelp because it was too brief) had two words - Caveat Emptor. This aptly describes my experience with West Coast Flooring. Caveat emptor is defined as, "the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made." I would add that subsequent to payment, things went downhill faster and more furiously! This experience was beyond disappointment; I found the staff to be curt, at best, and neglectful overall. The installation team was a breath of fresh air after dealing with the administrative staff; however, I do have an area of my entryway that is very squeaky. That said, I'll deal with it on my own so as to avoid having contact with this company again.
last year As always we appreciate feedback so that we can improve, our flooring Customer Service is our TOP priority! We are sorry for your experience and we strive to be the best flooring company we can be, which is why we have been in business for over 25 years. Due to the non response and no name on this account we are unable to reach out to you to help you with your concerns but should you want to allow us to fix your entry way we would be happy to help. We want all of our customers to love their flooring purchase! Again I am sorry for the experience that you had and we hope to make it right in the future for you.
1.0
last year SO bummed with their service! We had flooring installed with them years ago. Needed to get some to replace. The guy that came out to measure measured the wrong area and had to come out a second time. We got the order in and paid for supplies but the installation manager didn't reach out until I had tried contacting her several different times. We got it scheduled and the installation guy showed up at the wrong time. We rescheduled and the when he got here told us he wasn't the guy for the job and left. He said his manager would call and reschedule. I called her and she told me she would call me by the end of the day.... she didn't. This process has been that hardest part of our entire remodel!
last year Christina, we are very sorry for the inconvenience of your installation experience. Our policy is to call within 48 hours of your purchase so I am unsure of why you didn't receive a call. We hope you can understand that it was not our intention to not call you and in the future you will consider using our company again.
5.0
last year Great service and great deals! Woody is very professional and knows flooring. We used West Coast Flooring to replace our tile and carpet. Customer service is impressive. Our mirrored closet door was accidentally cracked during the carpet install and they responded immediately, taking care of it. I would highly recommend this company to all my friends!
5.0
last year Woody was the most amazing helpful person I have ever me!. I had been through 5 floor companies already looking for estimates and was frustrated when Woody at West Coast Flooring took the time to help and inform me about the different floors available. His estimate was the most fairest of all and low and behold it cost me exactly what he estimated and not a penny more! I love my new floors and the installers did a beautiful job installing it. I could not be any happier and wanted to share with you my happiness with this great company especially Woody! They have a customer for life and I will be telling all my friends about them! My beautiful new waterproof floors!
5.0
last year 2nd time using this company to install new floors in my 2nd home and they are an amazing company! Woody the sales rep is so patient and helpful in picking out the perfect floor and his installer Hass and his crew are such professionals! He is a perfectionist who goes the extra mile to make sure the floor is installed beautifully. He is such a nice hardworking individual that I will not hesitate to use him and Woody when I install new floors in my 3rd house! So very very happy and I will post pictures soon.
5.0
last year Hands down best flooring company ever. The sales manager Woody truly knows concierge service. I am a real estate agent and I send all my business here for their flooring needs! I know they are in good hands with Woody. Not only do I work professionally with this company, but I am also a customer. They helped me with my bathroom tile and just recently, installed brand new flooring throughout the downstairs. We had water damage from a water heater flood, and we just wanted our lives back in order. Woody gave us a great price on product, installed in two days, and called to check in on me! He took time out of his personal schedule to accommodate mine. I couldn't be happier with the entire experience.
5.0
last year West Coast flooring is fabulous! I was helped by Irene and she worked with us from beginning to finish.With her suggestions I found the right flooring for my home. She came onsite to insure that everything was going right Roberto and Andreas installed the floors and what a fine job they did. Thank you for such a neat and efficient job West Coast!! The floors look fabulous. I am so thrilled with West Coast Flooring!.
5.0
last year West Coast just completed tiling our master bathroom, and we couldn't be happier. They had exactly what we were looking for. We shopped extensively, and no one beat their price. Customer service was also. excellent. The installation went great, and they followed up with a phone call to make sure all was well. Two days later, the baseboard installers stopped by, and they were awesome. We had a concern about how the new baseboards would mesh with the existing bedroom baseboards, but they notched them perfectly so you don't even notice. Both crews did a great job cleaning up afterwards.
5.0
last year West Coast Flooring and Woody Wood is awesome. They were able to work with us in an unusual situation and did not hesitate at all. Wood is amazing and listen to what we were looking for and pointed us in the right direction. In some cases I would think that looking for flooring would take forever but he knew what we wanted right away. I would and have already recommended West Coast Flooring to anyone. They are professionals with everything they do. Thanks Woody we will be back again :)
5.0
last year West Coat Flooring (Woody, Sales and Zack, Installer) installed our floors in our house. A few months later we did some renovations in our house which required us to have Zack come back out to install the flooring in the areas that we had removed some walls, etc. Zack came out, took the time to let me know what we would need to finish the job, explained in detail how the floor being connected works and was very clear on the process. Zack picked up the flooring we needed, spent the day removing and reinstalling the flooring in the new areas. Zack did an amazing job in what might have looked simple to the common person, but to the flooring guys they truly know how to do the job and do it right. Zack is clean, kind and hardworking. I cant say enough about West Coast Flooring, Woody Wood is awesome to work with and Zack did a great job on the install. I have and will recommend them to everyone.
5.0
last year West Coast Flooring installed our laminate floors today. The color Nicole helped me select is perfect. Ricardo and his team are a well-oiled machine. In seconds they got right to the task and worked seamlessly together. Ricardo is an artist with the baseboards. It was a pleasure to have them working In our home.
5.0
last year Love this place! Worked with woody. After going to 8 different flooring stores this place had the biggest selection, good prices, and woody was so awesome to work with! Highly recommend this place!
5.0
last year Whoever ever shopped for flooring knows that flooring has so many options and it could be a tedious chore. But West Coast Flooring in Vista did it again. Woody helped me with my house last year and this time I took my sister to see Woody again. Less than an hour, we decided on the water proof material Woody recommended. The best part is that he found out we could get better price online for the same brand and color, he went far and beyond and helped us match the price. We would rather purchase the flooring from a reliable local store than on the web! Woody deserves 5 stars and we will return for sure!
5.0
last year Excellent product and service! The carpet looks amazing. The installers did a great job and were professional. Alex helped us pick the perfect carpet and was extremely accommodating. We will definitely come back for any future flooring needs.
5.0
last year We were very happy with our experience from start to finish. Woody in the show room worked patiently with us to understand our needs in terms of durability, style and budget. The installation process was painless and the installers took great care to move and replace our furniture. We had shopped at several retailers and big box stores and none of them came close to the level of service and value for high quality products.
5.0
last year Excellent service! Excellent product! Everyone, especially Woody, was amazing and took as much time as we needed to know what was best for our rental property flooring. He made the process easy and quick, and wonderful experience with no pressure. That's why we're a repeat customer because every experience has been consistently good, and great follow up with install scheduling. When we had to make a change, they accommodated us. And the installers were prompt, polite, and diligent. We will continue to purchase from West Coast Flooring Center, as well as refer to all our friends and family. 5 stars!!!
5.0
last year Excellent service! Excellent product! 5 stars!!! The selection was amazing, and everyone was very helpful. We first used them years ago and had a great experience then, and now at their new location had an even better experience! The install team scheduled the install in time for Christmas, and was even flexible when we had to reschedule to do construction delay. They took good care of us and we highly recommend West Coast Flooring Center to everyone!
5.0
last year I got coretec luxury vinyl, it looks beautiful. Woody was fantastic. Everyone is super friendly and helpful. Super fast, super clean work. I would highly recommend them for any sort of flooring. Ask for Woody.
5.0
last year West Coast Flooring just completed my floors today and I just want to say what an AMAZING job they did! It all started with the warm, genuine demeanor of John "Woody" Wood in Sales. I so appreciate a salesperson who is not pushy and who genuinely cares about their customers and this is Woody! Furthermore he has a great eye for design and is very knowledgeable about his business. However the experience did not stop there....the crew that came to work started exactly on time and completed the project early! I have honestly never experienced a crew that worked so fast and so meticulously that every detail was accounted for with my flooring project. I thank Feras and his crew Fernando, Antonio & Jorge....they were so precise and fast with the installation and my floors look GORGEOUS! Thank you West Coast Flooring you guys are worth every dollar! :)
1.0
2 years ago Do not go to this location! We needed to replace our master bedroom carpet due to an expansion and a remodel. We went to this location and was helped by Ms. Alex Gomez. I was trying to match as close as I could the carpet in the rest of the house. She was friendly, brought many samples to compare and even called the shaw representative for his advice. We decided on one, she took my name, number and all contact info. I was told she would have someone call me in a day or two to come and measure the room. Three days passed and no call. On Monday I called and was told she was gone for the day. I left a verbal message with the operator. No call back. Tuesday I called again and was given her voice mail. No call back. Wed I e-mailed her personally. No call back. If they didn't want my business why not just say so. Go somewhere they want your money and appreciate your business.
2.0
2 years ago Really not knowing what to say about this place. Good selection, normal in-store customer experience. You might get lucky, walk away with an order delivered in full on time. Unfortunately for us, it was a disaster. To put it plainly, the store exhibited deception, no integrity and absolute lack of professionalism. I understand this is only a retail outlet and they need to rely on manufacturers and wholesalers. Things do get out of hand and they need to face factors that are out of their control. I guess we faced one of those disastrous conditions. All they had to do was to be upfront, transparent and be communicative as they worked through the problem. Instead, they lied, threw out false expectations and in the end said no apology. Not even an offer to mend the poor retail experience. There are many flooring companies. Unless you are desperate, West Coast Flooring does not have to be your first visit/choice
5.0
2 years ago Professional workmanship. Staff is accommodating. Alfonso Luna's knowledge on the various flooring options provide the customer with needed information when choosing their flooring.
5.0
2 years ago We purchased our floors through West Coast Flooring and are so happy with our new floors!! Woody came recommended by a friend and he was super great in customer service! After searching for floors throughout our home, and not finding(or knowing) quite what we were looking for, Woody made a suggestion about some flooring he knew about and showed it to us on line! Well, that was it! we LOVED it! He came out and measured, we purchased, and delivery and instal was a breeze! We get so many compliments on our floors! Thanks again Woody and WC Flooring Center!
5.0
2 years ago We had a slab leak and needed to get new flooring, but stay in budget with what the insurance company gave us. The folks at West Coast Flooring consulted with us and guided us to a great result. We bought the new Luxury Vinyl Plank which is waterproof, and looks like wood. The price was great. We hired our own local guy to install it. We love the flooring. It changed the look of the house. I would post pics but I do not see how to do that here. I highly recommend West Coast Flooring.
5.0
2 years ago We have had Westcoast do 2 homes for us. They just completed a demo and laying new wood plank French oak in my current home. Everything was done with attention to detail. Their pricing is amazing...their knowledge of product outstanding...Isaac and Shane worked with us. The installers were on time, polite and responsive to our questions and concerns. Don't bother shopping anywhere else for flooring!
5.0
2 years ago We had West Coast flooring install oak engineered wood throughout most of our home. I got 3 estimates and they came in at the best price and I am extremely happy with the results. Finished on budget in a shorter time frame than anticipated! Plus they had to remove a ton of porcelain tile which was a difficult job. I would highly recommend them for all your flooring needs and as a Realtor I am very picky on who I refer out to my clients and happy to refer West Coast Flooring!
1.0
2 years ago Worst company customer service and ethics I have ever dealt with. Delivered the wrong wood three times. The installers were sloppy and damaged some personal property as well as some structural damage of which they denied. They did not use the proper amount of glue we pre-paid for required by manufacturer for warranty. So we had hallow spots everywhere.The transitions to tile were not done correctly, and too any other issues. Called the manager, Shane, numerous times to complain during the install process, but nothing was ever done. After the install we would not pay the balance. After constant complaints, calls, and letters they sent out an inspector that said the floors were installed wrong and needed to be redone. Still they did not agree, and over the next four or five months they sent 2 others to inspect the floors. All said the floors were not installed properly and needed to be redone. Then they agreed to redo, but were going to send out unlicensed people so we said no. They also did not agree to all damages their installers did. After 6 plus months of no resolve we had to consult an attorney. We finally got most of our money back! Use them at your own risk! They do not stand behind their work in a professional and logically way. The customer does not come first!
2.0
2 years ago I wanted to give this place my business. I really tried- probably harder than I should have. 3 times I contacted them, and 3 times they didn't call me back. I gave up. I stopped in on a whim, as I had seen them from the freeway. I just bought a house and was looking fr some new carpet and possibly hardwood flooring. I had an idea of what I wanted and perused around the store for a little while looking at samples. I asked at the front desk if I could have someone measure my place so I could get an estimate for installation. I gave her all my contact info and she said a sales person would contact me in a couple hours to set an appointment (after lunch). 2 days later I called again and spoke with the installation manager who was very apologetic and promised to have someone reach me. 3 days later I tried a third time. Still no responses. After trying 3 times over the course of a week, my co-worker advised me to stop trying. I'm not sure if they are that incompetent or just don't want my business. Sorry guys, I liked your selection, but if you can't even give me a call, this isn't going to work.
2 years ago Robert, we are sorry for your experience, at that time we were moving our corporate location and we did have an adjustment period, but we are back and open in our new corporate location in vista and we would be happy to have another chance to work with you. Once again we are very sorry and never want our customers to have anything but the best experience!
5.0
2 years ago After shopping around approximately 7-8 different flooring places, we finally decided to go with West Coast Flooring after a friend of ours recommended it. We worked with Woody, who is honest, friendly and patient. He answered all of our questions, addressed all our concerns, and in the end, provided the most competitive bid. Woody also provided the information we needed in order to get the necessary HOA approval before work could start. The installation went quickly and smoothly, and the installers were friendly and did a great job cleaning up afterwards as well. We were living in a small corner of the home during the install, and the installers made sure to complete the work in a way that minimized the inconvenience to us. Everything was on time and on budget. We are very happy with our completed floors!
5.0
2 years ago There was a promotion on Yelp for this flooring store that I had previously bought tile from. I had a slab leak at my home and needed new waterproof flooring. There is this new stuff called vinyl luxury plank, and I went here to check it out. Woody the salesman was great and showed us the huge selection and helped me match my colors. I chose some Coretec plus and am excited to see the finished results. I got to pick a large area rug for no charge because of the promotion. The prices were right in my budget that insurance was giving me. I just had to Yelp about my experience. Ask for Woody on the week-end.
1.0
2 years ago I am very disappointed in this company. As a successful contractor for the past 30 years I value and expect good service and more importantly follow thru. Do what you say you are going to do when you say you are going to do it. I came into the San Marcos showroom and spent quite a bit of time looking at flooring and talking with a designer named Isaac. I set an appointment which he arrived late to. I then was promised a quote by the following Thursday. On Friday I had received nothing and so I called in and was promised a quote by end of day. By Monday morning, still no quote so I called one more time and was promised that I would receive the quote. I did receive a quote that was incomplete and only covered part of what we discussed. I called in and spoke with the "manager" Shane on Tuesday who promised he would get the rest of the quote to me by end of the day. Wednesday and still no quote. Called Thursday and spoke to Erika who assured me that Shane would get back to me by the end of the day. Here it is Thursday night and no call & no quote. These people should realize that they are running a business and that follow thru is very important. That my time as a consumer is every bit as important as their time, and that when I give it up so they have an opportunity to further their business follow thru and respect is very important. I was not getting other quotes when I stopped in, but now that they have wasted my time I will not be using them and have to start the process with someone else.
2 years ago We pride ourselves on quality flooring and customer service, sorry to hear that you didnt feel you were given this. We will definitely take this feedback and use for future training. Unfortunately, we were not given a product choice by you so we were not able to give you a quote without knowing what you were looking at specifically. Best of luck to you in your flooring search and if there is anything further we can help you with let us know! Thank you
5.0
2 years ago Staff was very friendly and helpful. Large selection of flooring (carpet, tile, wood, etc.) Woody was extremely knowledgeable and helped us pick amazing hardwood flooring for our new home that we installed ourselves. Would definitely recommend and return here in the future.
5.0
2 years ago We worked with Woody a year ago and had a good experience. We came back to get more of the same, instead of 3 guys, there was Alex. He did such a superior job in half the time. WOW it looks super too. Thank you! We will return. Super Job Alex!
5.0
3 years ago It was time to replace the carpet in our house. This was the first time we've ever purchased carpet. In the past, we've replaced carpet with wood or tile, but never carpet. We went to 5 shops to get different insights. We decided to work with Woody at West Coast. It wasn't easy for us to make up our mind on the carpet. We brought home more than 20 different sample boards. Then we ordered more than a dozen carpet samples. We lived with each sample for a week, seeing how the light in each room affected the color. Then there was the texture. That was a whole other challenge for us. And there was pattern to consider. It's really quite daunting. Woody was patient and kind and persistent with us. Ordering sample after sample, and coaching us to give this decision the due diligence it deserves. After all, we'll likely live with it for a decade or two. He encouraged us to consider every option we were attracted to. All the work paid off. After a couple of months, we made a selection. Woody gave us a great price. The West Coast team did a great installation. And, we love it.
5.0
3 years ago Shopping around for flooring can be a very tiring endeavor. Working with family to choose flooring is a chore. I'm very glad we visited this store. Woody helped us upon our first visit, and gave us his honest thoughts about the type of flooring we were looking for and wanted. Woody came out to measure and was excellent giving us a great quote that adhered to what we were looking for. All along the way there was no sales pressure. Woody and the store staff were very professional and helpful. I really like the service, selection, and pricing here!
5.0
3 years ago We needed new wood floors for our house and decided on West Coast Flooring after shopping around a bit. We worked with Woody who did a great job. He showed up on time for our quote appointment and was a joy to work with. Easy going and comfortable. We decided on an Acacia wood and made the purchase. We also used West Coast for the installation. We were able to schedule it around Mother's Day weekend when we were already planning to be away at the beach in Carlsbad for a week. The install crews were courteous and respectful at all times. They took great care of our property and did an outstanding job. We could not be happier with the price and workmanship.
5.0
3 years ago My husband and I selected West Coast Flooring in Solana Beach for our office. Tyler and his team were incredible. He brought samples and helped us select a wood flooring that was exactly what we were looking for. The install, prices and customer service were far above our expectations. Thank you!
5.0
3 years ago Woody is excellent! He understood what our needs were and that we were under a time constraint to get the project done. He guided us with his advice and knowledge and we are so happy with the results! He's very personable and really knows the industry. The install went quick and smoothly. They were neat, organized, professional and on-time. What more can you ask for? Thanks Woody, for making our lives a little easier :)
5.0
3 years ago Great Experience! Top performance in each experience!
5.0
3 years ago Professional and friendly service After getting several quotes from different flooring companies, I really didn't feel comfortable working with any of them. Then a friend of mine recommended West Coast flooring. She had used San Marcos location but I'm closer to Solana…
5.0
3 years ago Great job! Just had hardwood floor installed in our family room, foyer, hall and one hedroom. The installers did a great job and were very conscientious. We highly recommend West Coast Flooring.
5.0
3 years ago We are very happy! Great from start ( picking out carpet ) to finish ( installation )
5.0
3 years ago I had such a great experience from start to finish working with Woody at West Coast Flooring. He was very polite and listened to my ever-changing wants. I originally wanted hardwood flooring, but after giving it more thought I was open to Laminate. After discussing this with him (my 3rd trip to the showroom), he introduced me to the Luxury Vinyl Planks -- which I loved. I ultimately bought the vinyl planks and couldn't be more pleased. I was working with two other shops to compare prices, and ultimately bought from WCF because the level of service was well beyond what I received anywhere else. No pushy sales guys -- just honest, real, knowledgable guys. Thanks Woody!!
5.0
3 years ago Excellent experience from our project's inception all the way through to the follow up! Our timeline was the most crucial part of the project. The carpet we initially ordered was going to take a few weeks to come in and Alex (she's a superhero by the way), jumped in and offered us many options to help meet our deadline. After some consideration, we decided to keep the carpet we ordered and Alex kept communications open with us leading up to the install. We had a few obstacles that were outside the realm of the initial project scope and the installers happily accommodated us. The best part about this place is that they are clearly a HUGE successful business, yet despite their size, their customer service makes the experience very personal. We will definitely be using these guys in the future!
1.0
3 years ago I met with Shane, the store manager, several months ago (October) about replacing stair carpeting with oak treads. He was scheduled to come a couple of days later and failed to show up. After waiting 1+ hours I called him and he said "he would be there in a half hour" (Sounds like he forgot our appointment). He came and did the measurements (Friday) and was going to get a quote to me the following Monday. After a couple of follow-up calls to him, and his promising to get me the quote, I still haven't heard from him. Previous to trying to work with West Coast, I spent months trying to get to contract with Flooring America in Bressi Ranch. I needed one question answered by the installer. After several attempts and being told "they apologized for the inconvenience" I told them it was a done deal if we could just get this one question answered. I worked with them July- September and I am still waiting for that phone call to get that question answered. BTW: I have beautiful oak treads now, thanks to California Flooring and Design in San Diego. Ray and Greg were extremely prompt in meeting all commitments -- every step of the way. Xavier was the installer and did a beautiful job. And, it was almost $1,000 less than the Flooring America quote. Don't know how it compared to the West Coast Flooring Center quote...I'm still waiting for that....
2 years ago We are very sorry about your experience and we will definitely use this feedback to improve on our business procedures. Unfortunately we do not do custom stair treads, that is something you would have to hire a wood working company or specialty contractor to complete for you. We are glad you were able to find a company and I am not sure what Flooring America in Bressi Ranch has to do with your review for West Coast Flooring, maybe you have your reviews mixed up.
5.0
3 years ago Woody was super-helpful and patient during my very long (6-month) planning period. We bought Hybrid Fusion Blonde Acacia vinyl flooring that looks so realistic, even the workers who were down on their hands and knees thought it was real wood! Their installers were very professional, and reasonably-priced, and went over and above the call of duty when they made very detailed cuts to fit my custom edging. We also bought some gorgeous carpet, and I was impressed that Woody let us store it in their warehouse for a couple months while I got my contractors all together.
5.0
3 years ago We recently purchased hardwood flooring at West Coast Flooring. Woody was so patient with me and helped me choose just the right flooring to fit my needs. I went to other flooring stores but no one gave me the excellent customer service that Woody gave me and the price was awesome! I highly recommend West Coast Flooring and ask for Woody!
5.0
3 years ago We are very happy with our new hard wood floor. Thumbs up to Woody and the two really great guys (John + Marcello)who installed our fabulous floor!
5.0
3 years ago Awesome customer service experience from the front desk to sales to the warehouse guy. Flooring choices are super overwhelming, but I feel like they understood what I was looking for and make my choice very clear. Ordering was fast and easy. There was a bit of a mix up when I called to order more of the floor, as I'd made the decision to go ahead and re-floor the whole house after my first order. They handled it beautifully and professionally. We had our contractor install the floors and I will be ordering from West Coast when it's time to refinish the attic!
5.0
3 years ago Use West Coast Flooring Center! Ask for Woody! My wife and I were carpeting several rooms in our home. We'd shopped the big box home improvement stores, but weren't really satisfied. That's when we gave West Coast Flooring Center a try. We're very glad we did. Woody was extremely knowledgeable. We told him what we wanted, we gave him a ballpark budget, and he showed us numerous samples. He explained the qualities each possessed, strengths, potential weaknesses, and offered advice. Interestingly, the highest price choice, was not necessarily his recommendation. He based his recommendation on our needs and situation. We made our selection, and Woody came out to measure the rooms. He was on time, pleasant, was quick and accurate. As such, there were no issues when the installers arrived. We had selected a date for the installation, but had to postpone at the last minute for unforeseen, unrelated matter, and Woody graciously rescheduled. The installers arrived on time, were polite and pleasant, cleaned up after themselves as they worked, and did a great job. We will definitely use West Coast Flooring Center again next time we need flooring.
5.0
3 years ago Very satisfied with our experience with West Coast Flooring. Woody and the rest of the staff were very friendly and helpful in assisting us with finding the right carpet at the right price as well as installation on the day we wanted, the day before Thanksgiving. Installation staff was timely, very professional, and even brought in a guy at the end of the day to make sure the job was completed that day. Carpet is amazing and we are completely satisfied all the way around. Have already recommended WCF to a friend who is looking to install carpet.
1.0
3 years ago I would not recommend this organization to install anything. I received extremely poor customer service. I had issues with the carpet itself which was not the fault of West Coast but the manufacturer. I did and still am since Sept. have a problem with the poor customer service. I was to receive…
5.0
3 years ago My husband has ordered flooring multiple times for some of his clients, their sales rep. Alfonso has always gone above and beyond to make sure each transaction goes smoothly.. By far the best prices, products and customer service in the north county!
5.0
3 years ago We went to West Coast Flooring Center for our recent flooring purchase, Woody helped us and was very knowledgeable and pleasant to work with. We were pleased with our service and overall experience and would definitely recommend West Coast Flooring and working with Woody to others.
5.0
3 years ago We shopped around to probably 8 different flooring locations, and several online. We chose West Coast Flooring after meeting Woody at their showroom in San Marcos. Woody and his team are knowledgeable, the price was the most competitive, the process was smooth, and the install was timely and done flawlessly. They even came back and installed a few quarter-round pieces for us at no charge.
5.0
3 years ago We worked with Woody and Alex at the store and found both of them to be very helpful, and, more importantly, very personable. It took us a long time and many trips to make up our minds as to what we "both" liked. Alex and Woody were always very pleasant. The two young men who did the tear out of the existing hardwood floor and sanding were very polite. I knew this would be a tough job, and I was truly amazed at how quickly they were able to remove the original flooring. The installation went off without a hitch. The pattern of board selection was well done, giving the finished floor a great look. Thank you so much for the overall experience. Duke
5.0
3 years ago I first ordered flooring from West Coast in San Marcos in September. Being new at it and deciding I was going to install myself, Woody was very helpful in helping me choose the best option. There was a problem with the order and it was delayed. Not their fault, the shipper messed up! Woody was very apologetic and worked at lightening speed to fix the situation. I have since reordered more flooring. Woody personally went above and beyond to make this order smooth. He is all about customer service. If I every need flooring again, I will be back. However, maybe next time I will let them install!
1.0
3 years ago Liars, cheats and terrible customer service! I had 2,000sqft of carpet installed. Installer showed up with two different types of carpet, the type I had ordered and some cheap brand that almost looked the same. The installer was instructed to put one type upstairs and the other downstairs, like I wouldn't notice. Looking at the stairs and the rest of the downstairs it was very apparent. Had him give me two spare scraps for comparison. The supervisor guy came out and actually argued with me that they were the same and it was just a different "dye batch", when in actuality the carpet were completely different thickness and texture. The installer agreed with me and told me to pursue getting the right carpet. Finally after some back and forth they finally sent the installer back with the right carpet to install. Fast forward to last year: Carpet is showing pink spots and fading in some areas, it's definitely not the carpet cleaner I use, I don't have any pets or kids and any spills are cleaned up immediately. Carpet is under their 10 year warranty. Get an email back, "it's the cleaner you use". Again I explain that it is not, these are areas that haven't been cleaned with a cleaner. He tells me that he has to talk to the manufacturer... That was last year, I haven't heard from him nor can I get a response to my emails. Crooks, plain and simple. I will never use again and I never recommend them to my friends. Beware.
1.0
3 years ago The worst customer service experience! We were moving and had one week to replace carpet in two bedrooms in the new house. Woody got the order in and the carpet was to be installed at 8 am on Friday. Friday noon Alex called and did not have an installer available. The only option was the following Monday. Strike one - but okay stuff happens. The installer showed up on Monday and said there was not enough carpet because he would not seam where there was an existing seam on the wool carpet already in place. He insisted he needed another 4 inches which meant I needed another 4 feet of carpet! Strike two! Woody never asked for anything other than room dimensions or offered to send someone to measure. Alex aggressively put all blame on me - Talking over me with the corporate policy speak and just shutting me down. I would describe her approach as adversarial and hostile. We resolve to install one room and two closets with a reorder at my expense for the complete second bedroom. I was going to have at least a 12 x 13 overage. I was very unhappy but stuck. Strike three! Then...the carpet is unrolled and it is unusable! Completely ruined! All of the carpet had to be reordered with no way to know when it would arrive or in what condition. STRIKE OUT! I decided at that point that I had enough of West Coast Flooring. There was no way I was getting the carpet installed before the furniture arrived anyway, so I would start fresh with a company that wanted my business. I used the situation to cancelled my entire order that day without penalty. It was Monday September 21. I have had to call three times to chase my refund - a simple reversal on my credit card. Today is October 5. It has been two weeks and I still do not have it. Alex remains as unapologetic as ever and only border line polite - more company speak about process and approvals! Ridiculous! This is a small company not an international conglomerate evidenced by the fact there is no one to talk to about my refund other than Alex! Don't use this company. If anything goes wrong they will treat you very poorly. I hope I finally get my full refund and do not have to call again. This has been a wholly unpleasant experience.
5.0
3 years ago John "Woody" Wood is awesome. Lots of product knowledge and great advice, super friendly, treated us like we were his #1 priority.
1.0
3 years ago The worst customer service experience! The carpet was not large enough for the room. They measured wrong. In the end they could have retained a customer by being nice and working through the problem. Instead they were rude, talked over you, and tried to place blame on us. I should have know when the carpet installation was canceled due to their system error, the same system that they were claiming has all correct information! Go elsewhere, you will be happier!!!
5.0
3 years ago We were on a time schedule trying to get flooring into our new home during the week prior to moving in and we had a lot of rooms to cover. Carpet was trashed and we wanted to change things up by putting in vinyl plank flooring that looks a lot like wood (called COREtec) and some carpet. After getting a few bids from some other places in the area, we met with Woody at West Coast Flooring in San Marcos. Not only did he help us find the right flooring that would be able to be installed quickly but gave us a smoking deal on the whole house. And trust me, there was a lot of floor to cover! John, the vinyl floor installer, did an amazing job and came back a few times to fix a pesky step lip. Super great guy and really put a lot of pride into the fit and finish. Several friends have commented on how great it looks since. Ivan, the carpet installer, did a really nice job on the capping the stairs the right way with carpet and finishing some rounded corners. He came back to finish tack strip that I couldn't get the carpet back onto. Needless to say, West Coast Flooring is the best. We ordered our stuff 2 weeks before install and had everything complete by the time we moved in. Their follow-up customer service (we worked with Cherie) is great and are ready to help you should you run into any issues with the flooring.
5.0
3 years ago John "Woody" Wood was an excellent salesman. Low pressure. Not following us around the store. But there when we had questions and very helpful. Great prices and excellent service. I would definitely recommend and go back again. Thanks Woody!
5.0
3 years ago We have purchased flooring, from tile, to carpet, to hardwood from Westcoast over the past 20 years and they consistently provide us with great service, an excellent selection, and awesome prices. This time was no different. From Woody, the sales person, to the receptionist, and to the installer, Juan, all were professional and pleasant to work with. They make you feel like you are their most important customer and they always have time to answer yours questions.
4.0
3 years ago This customer did not leave a comment.
2.0
3 years ago I have a mixed review. I will say the people in the showroom are very friendly and extremely helpful. We needed carpet asap as we just found out our move in date and the movers could only come on a certain day. They have a great selection and really make it happen for you. I thought this place was priced right compared to others in the area. They are very flexible in scheduling and really worked with us. They also did a good job of making sure they didn't dirty up the place when installing. The loss of the stars were because of the actual installation. There were tack strips poking through everywhere. My husband and I had to get down and hammer as many as we could so we didn't hurt ourselves. We let it go and didn't say much to them. But then my 6 y/o nephew came into town and cut the bottom of his foot on a different area of the room. I had to, again, sit and pound down a whole strip of tacks. I decided it was time to call them and let them know about the sloppy job they did. I called on the weekend and found out managers don't work on weekends (must be nice), called on a Monday, talked to a "manager" but was later sent to another manager's voicemail. It took almost a week for him to respond back to me. Even when he called, he stated he didn't look at our file and didn't know what was exactly installed. I explained the situation and that I was simply calling to let them know this- not trying to get money back or anything. At first, the manager blamed the "thin carpet" we chose. I asked how he knew what carpet we chose when he said he wasn't familiar with our file or what we had installed. He then, reluctantly offered, to have someone come by and pound down the tack strips. As I have already done that, twice, I have decided to pass. I simply wanted an apology and statement of them telling me they would talk to the installer so it doesn't happen again- but I got none of that.
5.0
3 years ago We recently got out tile here and Woody our salesman was amazing! He was so helpful when we were indecisive on grout and helped us chose the best product for our families needs! We are so happy with the final product!!! Thanks Woody!!!
3.0
3 years ago Three stars is generous. From overestimating square feet (which results in more non-returnable material being purchased than is needed), to failure to show up to instal on time - 2 days in a row - and failure to deliver a key piece of material, West Coast at San Marcos dropped the ball big time. The end result is fine, but the process to get there sucked!
5.0
3 years ago We recently purchased a new home and wanted to change out the carpet prior to move in. Woody was the greatest. He was extremely knowledgeable, showed us several different levels of carpet, and was patient while we went through several different choices. We went away to price compare and shop other retailers, but came back because of service and comparable pricing. If you are in the market for new flooring head on over to San Marcos West Coast Flooring, and ask for Woody!
4.0
3 years ago Good prices, good selection and appointments were kept. I purchased an in stock carpet of which competitors could not beat the price.
1.0
3 years ago Do not...I repeat do not let this company handle your flooring. They are very unresponsive and unprofessional. Cannot get a call back. Carpet layers took money from my daughter's desk. I called and complained and West Coast didn't even call me back to acknowledge me! I had to call them several times and leave messages. Now we have flooring issues and can't get a call back. Most unprofessional company I've ever done business with. Watch out and go somewhere else. 7/22/2015 so here is my update. The girl that handles the "yelp" reviews at this store called me and assured me she would help me. First Shane didn't show up for his appt this morning to look at the floor. I left a message. He finally called back hours later and of course blamed it on his co-worker Mark. He said they just submitted my claim. What? Mark took the photo like 3 weeks ago!!! unbelievable. ok, so Shane says yes this for sure will be covered but will take time. I said ok just keep me posted which I know he won't. In the meantime the "yelp review" girl calls me back the same day and says the mfr just called and it's not covered. I said what? Shane just said he just submitted the claim and would call me in a week or two. She said..he did? what did he say? OMG. I told her what he said to me. She said well uh it's not covered. I said fading is not covered under a 25 year warranty and it's only been 6 years? She's like hee hee i guess not. Bimbo. I asked why is shane telling me something different? She said I don't know. I'm sitting here with Mark. I said I thought Shane said he was handling and that he talked to Mark today? She said well I'll call Shane and call you back. I said NO have shane call me stay out of this because obviously she hasn't a clue of what is going on. This is unbelievable. I have NEVER EVER had such bad service in my life. So unprofessional...the entire staff. Store manager all the way down to yelp girl. I am very embarrassed for them actually. Thank goodness the installers did a decent job..besides stealing money from my daughter. I just wanted them to fix a few slabs from the first install. I will not be referring anybody. In fact I will be telling family and friends to stay far away.
4.0
3 years ago So far so good....ordered the wood flooring for the bedroom. Shane was so helpful and gave us some great ideas can't wait for the install. I'm excited!!!
1.0
4 years ago An update just to show how little these people care about finishing a job. Today is the 2nd day I waited on tile installers to show up and no one did. I didn't even receive a phone call. 6/2/15 I spoke again with Mark from WCF. According to him, he does not know why the tile layers said they were not allowed to tear up any broken tiles. When asked why the new tiles were not dropped off yesterday like he said, he explained that they did not have the tile. According to Mark they had to drive to another store in Vista to pick up the boxes of tile. When they drove to pick the tile up the store did not have them. If this replacement of tile was scheduled last week, I do not know why they would not have had the tile in their hands knowing they were coming. They ended up getting the tile late on 6/1 because someone from WCF had to drive to a warehouse in Anaheim. Mark himself dropped the tile off at our house on 6/2. While Mark was at our house he assured me (he also assured me over the phone) that he would call me back and let me know when he could have some more guys out to finish out the job. I never received a phone call. 6/3 No phone call from any one at WCF. 6/4 Mark calls to let me know someone would be here to begin work again. I was assured that if they did not finish that they would return on Monday to get the job done. 6/8 No one has shown up to finish my tile again. They were supposed to return at 7am Monday. I again had to call and ask if anyone was coming. I called Mark at 9:15 because WCF opens at 9. He returned my call to tell me that the scheduled tile layer called in so no one would be working on the tile today. This is the 2nd time someone scheduled to work on our tile has "called in" and I have not received a phone call or received one apology. What if I would have had to take a day off from work just to not have someone show up? Mark asked if they could come tomorrow (6/9). Yes, of course they can, I want the job finished. I wanted it finished weeks ago and I have been very patient. I don't see how it is my problem that one of their workers called in. It should not inconvenience me. At this point I do not trust anything they say because last time someone "called in" and didn't show up I was told later that actually it was a scheduling miscommunication.
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago John (Woody) Woods has become like a BFF to myself and my husband during a long, long, loooong drawn out process of choosing the perfect flooring for our home remodel. We have been in and out of the San Marcos showroom for months, like half a year i think, and every time we go in we're always met with smiling faces. The staff is always available to us right when we walk in. There is never an eye roll or a weird vibe that we've over stayed our welcome, like some places will do when they know you're not ready to buy right away. Also, they only use the time you allow them, and then quietly go back to working or helping someone else while you digest your endless options, in other words theres no hovering or rushing coming from these folks. I tend to ask a hundred million annoying questions and I sometimes forget the answers to a lot of them (what a fun client I am). Woody will repeat himself gracefully as many times as I require. He allowed us the room to truly decide for ourselves. He provided very valuable and professional advice. He did everything he could to work with our tight budget and he always made us feel right at home. I love the that we're not feeling judged for taking our time with this important decision, and overtime as I returned samples and changed my mind a million more times, I found myself spending a little longer in the showroom just because they've all become buddies. Alex Johnson was another very friendly and awesome helper. He listens very well, provides much needed emotional support for us crazy DIY designers out there, and is a true professional. Allysa and Brook took good care of me on Woody's day off, super friendly. When we finally decided, Woody dropped what he was doing on his day off to get paperwork going, still low pressure, still super sweet and easy going. These guys will do everything you need and more. They take good care of their customers. They give you support, quick responses to calls or emails, factual information, all the samples one could ever need, and good old fashion customer service. Plus they have a better selection than most the other flooring company that I vetted. Hands down, go with them.
5.0
4 years ago We bought beautiful laminate flooring and carpet here. The carpet installers were fast. We installed the laminate ourselves. Shane was very helpful and professional. I would recommend this place to anyone. Ask for Shane! Make sure to confirm all delivery info.
5.0
4 years ago John Wood helped us with hardwood, carpet and tile. WestCoast Flooring was a great group of people to work with. Everything was installed in a reasonable timeframe and the work was nicely done. I would definitely recommend this company!
5.0
4 years ago We have used "Woody" at West Coast Flooring for years now. Woody has helped us through three different flooring projects. Woody and the installers have been consistently reliable, they do a great job at a competitive price. We'll be back! Thanks guys!
5.0
4 years ago We have looked at flooring with thee patient help of John (Woody) Woods. I have no idea how many times we have stopped there and taken home samples. But we've really appreciated the expert help given us by Woody. We really like the low pressure style of sales. Even when we stopped when Woody wasn't there, we got great assistance from others. Finally about 3 weeks ago, we made a decision to purchase some engineered hardwood flooring. Now, we are in the process of finishing our selection of some carpets. The advice about the flooring products is exceptional. I would highly recommend you look here and ask for Woody.
3.0
4 years ago Price was reasonable and salesman was knowledgable, I didn't have much time to check around so I cannot say for sure if I have the best deal. I only had a small area that needed carpet since we have mostly wood floors. The issues I have with them were 1) one of the installers kept talking nonstop to the other guy and I was on the phone (for work). The doors were closed but he was loud. I don't expect them not to talk but loud nonstop chatter is another thing. 2) After they left, I noticed that the pattern was not even on the steps. The salesperson was responsive but their customer service rep never called back. A week passed, I had to call before I got a return call. The installers came back and told me the steps were uneven and that patterns should not be used on stairs (??). I have seen patterns used on steps but if this is the case then their salesperson should point this out. Anyway they said they had to ask for new carpet and they will have to reinstall the parts where they were slanted (which they also agreed was off). A week went by (I assume they are ordering the carpet) then another week went by and no calls. (during this time, I receive a card in the mail to give them a referral?). Seriously, there is miscommunication within their company and it seems like they don't work as a team. The salesperson just hands it off to the customer service rep who he knows doesn't return calls. I had to call again before I got a callback. Finally got it fixed but I think their customer service person should be transferred to another role as it is obvious he doesn't like his job. I can overlook the first issue but the second issue makes you wonder what if you had a big area that needs to be fixed and you had to keep taking time off from work for them to come and fix it? They're okay but I would rather give my business to someone who shows me that they value my time.
5.0
4 years ago I am a first time home owner who had no idea what I needed let alone wanted to have installed. From the moment I walked into the showroom I was offered assistance to find what is now a great looking floor for my house. I worked with Alex Johnson and was given the priority I needed to feel comfortable and ready to move forward with installing the flooring. Whenever I had a question I was able to call or email Alex and within a short time would receive and message or a call back to walk me through the next steps. The work was done really well and only took a few hours to install. I am very happy with the quality and professionalism that was provided. I would definitely recommend working with them for your floor needs.
5.0
4 years ago Excellent! Great service but even better sales experience. Sandra is the consummate professional. She was our guid and trusted advisor. What she said would be our experience was in fact 1000% on target. Responsive and the highest level of business…
5.0
4 years ago We, originally, were looking to make a change from carpet to hardwood in a couple areas of the house and re-carpet the rest. We shopped at Coles and America's Finest before stopping in at West Coast Flooring. After the first two stores, I had the bad feeling that I was paying way too much for product and labor, kind of like the feeling you get buying a car and wondering how bad they are gouging you. Tyler at WCFC in Solana Beach was a breath of fresh air. He talked straight and delivered on his promise of best price and highest quality. The other shops make it impossible to compare products by changing product names and double talk. Tyler was upfront about the whole deal and patient with us as we changed from hardwood to laminate to just re-carpeting the entire house. (saving $1700 and getting better carpet) The install guys went the extra mile and did a perfect job and were very easy to coordinate.
5.0
4 years ago After a bit of shopping, we decided on West coast. Nobody else could give us everything we wanted. Alex(our sales rep) really understood what we wanted as was very patient with us in picking out the tile we wanted. Our upstairs bath and walk in closet had 14 year old carpet and it was time to get it out of there and replace it with tile. Alex helped my wife pick out exactly the tile that would go with our décor. He took his time and provided several very helpful selections. I was really very surprised with the accuracy of he estimate. When all was done we only had 4 or 5 tiles left over. No extra money wasted on tile we didn't use. Their installer, Todd Richards and his crew, are real pros at this. His crew came on time every day. I watched them very carefully as I have some experience with tile work(I did the bath in my last house myself) and these men really know what they are doing. Their skill and craftsmanship were apparent from the minute they stepped in the door. They laid down protection on all the floors and stairs to start with. They then removed all the carpet, padding and adhesives to level the floor. They put down a cement board with a lot of nails. That backer is not moving, until they tear this house down. Watching them layout the tile was amazing. These guys have a lot of experience and skill. Our bath and closet has a lot of corners and turns. They had to do a lay out through three doorways, around two vanities, a soaker tub, a shower and the toilet not to mention all the vertical pieces in the closet. When they were done, every line was perfect and the base board they put back in was beautifully done. I was very impressed. Congratulations to Shane, Alex and Todd for earning my top rating. They deserve it. Next time I need flooring, they will be top of my list. If you need flooring and don't at least talk to West Coast you are really missing a chance to work with the best!
5.0
4 years ago I was referred to west coast from a friend woody was the sales rep that helped my husband and I . We were very pleased with the costumer service and we received our floors right on time we have not installed them yet however I'm confident the floors will be great in quality. West coast was s great choice in quality as well as in price
5.0
4 years ago After visiting several flooring places, I ended up at West Coast. Woody helped me out, objectively showed me all my options and was very knowledgeable about the products. Very professional and an overall great experience!
5.0
4 years ago My wife and I are doing a complete remodel of our home. We went to many flooring places with mixed results. When we entered West Coast Flooring we were amazed at the selection and the warm greeting from Woody. He spent over an hour showing us various flooring options. An most importantly, showed us a floor we both liked at a much lower price. After choosing our floors, we asked if we could get a sample. He had then FedEx'd to us the next day. Great experience.
5.0
4 years ago We are very pleased with our vinyl tile floor from West Coast Flooring. The attention we got with Woody in the showroom going over our options for choosing what would work best for us was very helpful in making our selection. Woody came over to the house and made a solid quote on the actual measurements of tile needed. This made us feel that we were making the right decision. Installers were on time, worked efficiently and completed the job in much less time than originally thought. When done they left no evidence that they had been there (NO MESS).
5.0
4 years ago From the minute we walked in the door, Christine greeted us right away and did a great job of helping us pick out the tile and carpet for our home. She had excellent knowledge of color choices to help us match our existing tile in our home and found nice wood-like tile and carpet to blend in nicely. As for the installers, thanks Chris! He did a wonderful job along with the other guys on the job to install our carpet and tile in a timely manner with everything looking so beautiful. Thanks to Ferris too for being so responsive to keeping us informed of the status of all the work. We highly recommend Westcoast Flooring!
5.0
4 years ago thanks Derek!! Cant believe you guys got my new carpet installed in less than 2 weeks start to finish. Looks beautiful. Looking forward to you handling the rest of the house in the next few months!
4.0
4 years ago My husband and I selected laminate flooring for our house that my husband was going to install. We tried to order the materials a few weeks after we made our final selection and were told the materials were on back order for a few months. It would have been very helpful if we were told up front the materials were on back order. Next time we know to ask about availability when we take home samples so we can factor that into our decision. Unfortunately we were in a time crunch and had to select a new material. Woody was able to help us select an alternative and get it ordered and delivered in time to fit our schedule. He was very helpful, which we appreciated!
5.0
4 years ago I would definitely recommend using West Coast flooring. After visiting several competitor stores it was clear to me that Woody at West Coast Flooring was the most experienced and knowledgeable salesman. Woody is easy to talk to, so I didn't have any hesitation asking him all of my questions (and there were a lot). He walked me through a variety of different products to help me find the best option for my house. I decided on hardwood floors and Woody was able to help me color match a sample and find a great product within my budget. Woody was incredibly responsive to any questions I had throughout the process and was able to help work with me on the timing of paying my materials deposit until after escrow had closed on my house and I could readily use my bank accounts again. Woody also helped me obtain extra baseboards when I decided to add the closets into the project and we ran short. I can't express enough what a wonderful experience this all was. Roberto and his team performed the install and did a fantastic job. I am very happy with the finished product and will be using West Coast flooring in the future when I am ready for my bathroom remodel.
5.0
4 years ago My wife and I were looking for flooring to replace the nasty carpet in our bedroom. After being taken for a ride on some flooring by another company we started cautiously shopping around and ended up at West Coast. We were immediately greeted when we walked in by Woody and we bombarded him with questions, he happily answered every question that we had we never felt pressured to make a purchase or felt like a product was being pushed on us. After all of our questions were measured we set up an appointment for measurements, were were still undecided on what type of flooring we were going to pick, so we went back in and spent over an hour going over everything. Again Woody was there to answer every question we had, we finally decided on laminate and set up a time for install. The install team was on time, very polite and did an excellent job on our floors. Once the install was done, they were on their hands and knees wiping up the dust in our room with rag. They then cleaned up and swept our driveway. It was so nice dealing with a team like this, our room looks amazing! I can't say enough good things about them and will definitely be a return customer.
5.0
4 years ago This is our second purchase from Woody. Like the other reviewers say, he was very patient with us as we were in the store many times and took lots of samples to make sure we got what we wanted. Having carpet installed in a condo with very specific guidelines was challenging. With the help of Woody and Derek, our carpet choice was approved with no problem. The install was scheduled promptly and as we only had two rooms to carpet, the guys were in and out (including moving furniture) before I had my morning coffee! I highly recommend West Coast Flooring for your flooring purchase!
3.0
4 years ago We finally received the customer service we were looking for at WCF. Kelley handled our issues promptly and was totally understanding, sympathetic and attentive. I would recommend you contact her if you are not satisfied with your experience! She's on top of things.
1.0
4 years ago Bad experience with product and service I don't recommend this company, horrible service and workmanship, lack of professionalism and no ethics or respect toward their customers. The product was bad quality, the wood installed was not the same product that they offered in the…
5.0
4 years ago Our home is so much more beautiful thanks to West Coast! Woody is wonderful and friendly to work with, he made the new flooring process simple and enjoyable. We are thrilled with our Astronaut Farmer "wood" flooring. After visiting several show rooms, West Coast Flooring's selection and team were far superior. No pressure sales, just an enjoyable atmosphere with knowledgable people and products to meet all our flooring and tile needs. The range of products and price points made it easy to find exactly what worked for our home. Plus, the installation guys were efficient, kind, and finished the floors to look beautiful. We had questions during the installation that they took the time to hear and adjusted their approach to make our floors look better than we had expected. Will be going back here for tiling in the next round. Thanks so much Woody!
5.0
4 years ago We have been buying our home improvement products through the years from West Coast flooring because they have the best prices for the quality we desired. We have never used their installers because we live an hour away. We hire local guys in our town that need the work.(support local!) It is puzzling to read the bad reviews, but maybe it is hit and miss on the installers. I tell everyone here that WCF has by far the best prices. We pick up our product when it arrives, and couldn't be happier. A note to customers who stroll in without an appointment; get aggressive and find a salesman and make them talk to you,(unless of course they are busy with other orders or customers) The product and financing that you can get will be well worth the trouble. I recommend making an appointment.
2.0
4 years ago Fiancé and I walked around this place for about fifteen minutes before deciding to leave. Not once the did the associates acknowledge us. Not even a hello when we walked in. They do have a variety of selection so I will give them that but what good is that if no one there wants to look up from their computer screen?!? We are doing a full house renovation and it looks like we will take our business somewhere else.
4 years ago Thank you Janelle, we tried to contact you with no response as this is not typical of our design team here, unfortunately we had 2 of our Sales Associates/Designers out sick that day which left us short staffed on the sales floor.
2.0
4 years ago My wife and I bought a home which required new carpet. After much research and reviewing of reviews, we opted for West Coast Flooring to get the job done for us. Initial impression was good. Woody was a friendly sales person and welcomed us in. After review of our options we made our selection (over the course of a week or so, including shopping around). No pressure to work with them at all and encouraged us to shop around. Once we were ready to execute the transaction, he set up the contract and the process began. Unfortunately, this is where the experience starts to turn sour. During contract prep and review, a few things were explained by both sides: (1) We were on a schedule. The house was empty and we therefore preferred to have the carpet installed before we moved in. We were several weeks ahead of this date, and hoped they could easily work with us. Additionally, we had time off from work scheduled to accomplish the carpet install and various other projects at the house before move-in weekend. (2) Woody explained that our carpet selection was backordered, however because of the popularity of the carpet, the company already had an existing order in with the mill, and meeting our installation date WOULD NOT BE A PROBLEM. (3) We wanted to ensure Woody and company would stick to this statement so we went as far as asking him to amend the contract to eliminate the "it's possible we might not hit your date" clause, and replace it with our firm date. He was so confident in them hitting the date, he agreed and signed off on the contract amendment. A week after executing the contract and making payments, we got a call from Woody saying that our carpet would not be coming in from the mill until after our committed date. Frustrated by this information following his adamant claims that they would absolutely hit our date, we drove over to the shop to talk in person. That conversation ended up turning into an argument in the middle of the store, during which Woody gave us every excuse in the book as to why they weren't hitting their commit, including at one point the suggestion that we were in the wrong. At no point did he ever take responsibility for the miss, and despite our asking, he was not offering up any form of compensation, except to change colors, change patterns, or a refund as options. It ultimately took the store Manager to come over and break the argument, at which point she sent Woody away and offered to help resolve the situation. Ultimately, our order remained delayed (although the manager did make attempts to expedite from the mill), and we were forced to move into our home with the knowledge that we would have to keep many pieces out of the carpeted area (our entire upstairs living area) and re-move items for the future carpet install. The store manager did offer us complimentary moving services by the installers, which was a nice gesture, however having to wait for over a week with a partially moved-in living situation was not appreciated. Because of the delay, we also had to reschedule for a weekend date, as we could not take more time away from work. The team did work with us and promised that we would get "the best crew out there" and would be in and out within 6 hours. To our surprise and amazement, when the Saturday rolled around, the crew showed up with only 2 people, and the overall installation took 15 HOURS! At one point we had to leave the crew alone at our new home because they had so severely encroached into our personal time after missing their 6 hour window. Completely unacceptable! When we called about the situation, my wife was told by Woody that it's all because we forced a Saturday job. Again, not taking responsibility for another blown commitment, to say nothing that WE were forced into a Saturday job because of their missed commitments. When all was said and done, the installation looked fantastic, however the customer service, achievement of commitments, and execution was truly poor. The store manager attempted to recoup the experience with a $100 gift card (again, another nice gesture), however the damage had been done.
4 years ago We are truly sorry about what happened yet often we have no control over deliveries from vendors so the dates we give out are only estimates as this material is often delivered from Georgia. We hope you were able to enjoy a relaxing dinner on West Coast Flooring with your gift card.
5.0
4 years ago Woody was gracious and informative from the beginning of our search for new flooring. Over several months and visits to the store he answered all of our questions, responded to calls and emails promptly, reassuring us through the whole process. The material arrived on time, the installers were prompt, and answered my daily questions. They helped keep my home livable during the week of installation with temperatures in the 90's, and pets and teenagers in and out. Everyone we dealt with were absolutely wonderful. The quality of the workmanship and product combined to give us fabulous hardwood floors. Thank you!
5.0
4 years ago Alex at West Coast Flooring was terrific. Alex was patient, informative, friendly and helpful on every level. He not only followed up, he followed through and did everything possible to accommodate our flooring needs and our budget. Alex is both professional and personable, truly a winning combination. Thank you Alex and West Coast! I look forward to working with you again in the future. Sincerely, Sheri F.
5.0
4 years ago I wanted to write about my second experience with West Coast Flooring. 4 years ago they installed beautiful floors in my house and so when I bought a new house this year they were my first choice. Woody (John) was terrific throughout the process. It took me over a month to pick a floor but Woody was very patient and supportive.I must have walked into the showroom 6 times but every time he was pleased to see me and my family and prioritized us. He was also very professioinal in coming out to my home to measure the floor. He arrived early and was very buttoned up. The installation process was also very smooth. There was a small delay in receiving a phone call back with the installer but they quickly addressed my concerns. I also had a small hickup with expectations on the baseboard but Woody once again handled it very professionally and took care of the situation. It's not even worth mentioning because it was handled so well. The whole experience was very positive and to add icing on the cake Woody send me a thank you card at the end of the process. Wow! I've had a lot of work done on my house and this is the first thank you card that I've ever received. He really worked hard to support me. I had a very favorable experience and Woody took care of me every step of the way to make sure that I received excellent customer service. And, the bonus is that once again I have beautiful floors! My floors are the first thing that people notice. I love them and appreciate Woody's help and expertise in picking the right floors. Thank you so much.
5.0
4 years ago Awesome experience, LOVE my carpet! We needed to re-carpet over 2,500 square feet, so I shopped a few flooring stores to make sure I made the right decision. I chose West Coast in Solana Beach because of how friendly and knowledgeable they were. Tyler was great - very fair,…
1.0
4 years ago We went with West Coast after a recommendation from a friend for our entire house: Hardwood, Carpet and Vinyl. While the sales rep was helpful in working with us in pricing and choices, the installation process was a nightmare. Some hardwood boards were damaged but installed and other damage was done to existing marble during the process. We also had a difficult time in getting the hardwood layed down in the way we wished. The customer service manager was useless and we ended up with a lot of materials left over. I wonder if they do this on purpose to increase the price of their sales? I would definitely say stay away from this company in San Marcos.
5.0
4 years ago John Wood "Woody"was the best sales person! He took the time to help us pick out the most amazing wool carpeting! Everything went perfectly from sale to installation! Thank you John!
1.0
4 years ago I bought laminate flooring from west coast and I am happy with the product, however the customer service has been a nightmare! I have been waiting for a piece of moulding for the last 3 weeks and everytime I call they tell me that it'll be there on the following day and that they'll call me... needless to say after 3 weeks 5 calls and 4 visits I still don't have the moulding and I still haven't received a phone call... frustrating...
5.0
4 years ago We had such a wonderful experience with this company. Woody was so helpful and we ended up with carpet we love! Everything from the decision making to the the installation went smoothly. We couldn't be happier!
5.0
4 years ago My wife has always wanted hardwood floors but agreed to put basic flooring in our house when we built it 11 years ago because we had young children. I promised we'd upgrade the tile, carpet and yes, linoleum once the kids got older and that time has arrived. We hired a general contractor who is also a personal friend thinking that he'd take care of us and make replacing all of our floors and baseboards as pleasant of an experience as it could possibly be. Well, the hardwood and travertine is finally installed but the experience has turned out to be a complete nightmare so my wife and I made the decision to take back control and hire a company to professionally install our carpeting. I called West Coast Flooring, spoke with Shane and filled him in on what we've been experiencing. He was great. He took the information I provided and looked into seeing what he could do with his connections at Shaw to make things right for us. He also did what he could to come close to what we were paying our "friend" even though the quote we had on the table was ridiculously low (you get what you pay for!). It was so refreshing working with someone who actually cared about our situation and our house. I also called a few other flooring stores because of our situation but none of them really seemed to care. This was before I spoke with Shane. My wife and I visited the showroom and ended up selecting another Shaw carpet based on Shane's input and we're very happy we did. He placed the order and told us he would do what he could to have it installed by July 4th. We set a date for July 3rd and received a call the day prior, confirming everything was ready to go and the installers would be at our house the following morning. Sure enough, Graydon called the morning of the 3rd to tell us he and Cory were on their way and would be at our house shortly. When they arrived, they had us confirm they had the right carpet and padding before they pulled it off the vehicle. We talked about the install and I mentioned what my wife and I had been dealing with with our general contractor. Graydon told me that Shane had made them well aware and had asked that they take care of us and make everything perfect. They didn't disappoint! They were great guys and they did a great job. I even found out the budget was so tight that they agreed to waive their fee for moving some of our furniture...that's really unheard of today when it comes to customer service. I don't think they realized how much we appreciated that and what it meant to us. I left out a lot of details but the bottom line is Shane, Graydon and Cory all did a fantastic job listening to us, being respectful and providing incredible customer service. I would recommend them in a heartbeat and have actually already recommended them to my sister who luckily avoided the nightmare we've been dealing with prior to working with Shane. Thank you Shane, Graydon and Cory!
5.0
4 years ago We bought our house 3 years ago and it had a horrible carpet and tile. After 3 years of floor frustration we found Tyler McCray at West Coast Flooring.He made what I thought would be a stress filled experience, one of the easiest and pain free experiences ever. Tyler is very knowledgeable about all the product and helped us pick out the best flooring that would work with our family.Tyler went above and beyond to make sure we where happy and we are! Removing old carpet, tile and new floor installation lasted at total of 2 days. The installations guys were great! Very professional and respectful. If you are looking for amazing flooring and great customer service Tyler at West Coast Flooring Center is your Guy
1.0
4 years ago OMG, HORRIBLE!!! carpet install. NAILS completely sticking up along walking areas. we had a simple carpet installation in our family room. a square inset, tile around. they had to charge a minimum installation fee as it was small. they were in and out in an hour. you would think they had plenty of time to do a good job. instead, the nails were sticking completely out! they did not even attempt to put them down. found this out the hard way. :-( Called them to fix this. 2nd visit they did come to "hammer down" the nails. Did not apologize. Actually Mark seemed upset that I even dare call them out for this. Even told me if I found some more, to go get a hammer myself and fix it. He spent about 15 minutes and said he was done. I have a toddler, teenager, helping out with a newborn, and just did not have time to double check. assumed he had check. NOPE, again, found out the hard way that there were still nails coming out! ughh! multiple, right in the high traffic area. I did get a hammer. unfortunately I ended up cracking our tile! ;-( then I thought, I pay these guys to do this, I shouldn't be the one on my hands and knees trying to fix this. called the store again told them what happened. Manager called and said someone would be out. 3rd visit, again Marc seemed annoyed to be out. showed him where the nails were (put a rug a long sides as I had to go out of town and did not want anyone poking themselves) He worked on it for another 15 mins or so. then said he was done. I asked if he had double checked, he said Yes. This time, I wanted to triple check and AGAIN found nails. I had him FEEL the nails. he "checked again", hammered them down, and then left. Again, no apologies, nothing. Had an independant drywall contractor here at the time and he heard our entire conversations. He was VERY surprised and even made a comment that their service was extremely BAD. He couldn't believe it!
5.0
4 years ago I've used WCFC twice in the last two years and have received excellent service both times. My first experience was with Tyler and I felt he was honest, efficient, really knew his products and gave me the best value. When we needed carpet again recently, I went back and again, received top notch service. I will definitely use WCFC for my future projects.
1.0
5 years ago Customer experience here has been horrible. Purchased approx 1500sf of hard wood flooring from this company. 1st order came in with the wrong wood. 2nd attempt, only part of the order came in weeks after the promised delivery date. (Always getting the song and dance that it was the manufacturers fault.) We waited and waited for our sales rep to call with the delivery of the remaining pieces of the order which never came. After stopping by the warehouse, numerous times, to check on delivery, our order was found sitting in the back of the warehouse. Went back to the company, wanting to purchase more of the same wood to install in the rest of our house, and I spoke to the front desk who was going to check on it and call me the next morning. No call came. Went back the next week, talked to the same person, after the apologies, same promise was made to call the next morning. No call came. Went back again the next week, this time no apologies. She asked me to bring in a piece of the wood as an example. Went and got the sample piece, brought it in and without even looking at the piece she made me go get, she said "the product you want is discontinued. You can try finding it online." Horrible! Won't come back here... Wouldn't recommend.
4 years ago We wish we were able to help you but we have no control over vendors that discontinue products and unfortunately on the weekends we are not able to check on stock as most vendors we purchase from are only open Monday thru Friday. Thank you for the feedback and we will make sure to make our future customers more aware of this.
5.0
5 years ago My aunt has been a Realtor in the San Diego County Area for almost 15 years now and she helped my hubby and I buy a home in Clairemont (92117). She has a long list of trusted vendors and West Coast Flooring is one of her most trusted and most recommended vendors. She referred us to "Woody" (John Wood, there are two Johns that work here, but Woody was who helped us and was super awesome!) We had 3 bedrooms that needed carpet, one 10x11 plus a closet 2x8 I think, master approx 12x10ish plus a closet 8x4, and an 8x10 room no closet. We got the Cashmere II (super soft and plush, well worth the $$) with the memory foam padding (AH-MA-Zing!) Note: My measurements are approximate. Woody advised us that the memory foam does not last as long as the regular padding in high traffic areas, which we appreciated, but once we told him it was in the bedrooms he said that it would be fine. He also gave us a good deal on the upgraded padding bundled with the carpet. Woody was great from stat to finish. He set us up with a free measuring service to ensure that we ordered the proper amount of carpet. He also explained that the rolls usually came in 12ft increments and would be cut in specific ways. Depending on the shape of the room there could be left over carpet. The measuring ensured minimal extra that would need to be ordered. We also inquired about a tile removal service and he gave us a quote for it. My husband and I ended up tearing the tile out on our own thinking we could handle it... It WAS significantly cheaper, but it probably would have been worth it to pay professionals to do it! (lol, lesson learned). Woody was available by phone and e-mail throughout the process and was prompt with his response time. We had one little snag when our installation guys did not make it in their 8:30-10:30AM window. I called checking in on the guys at 10:30 and was told that they were at my house right then, which I could 100% confirm they were not. After about 5 minutes on the phone with the nice receptionist trying to figure out where they were, the truck rolled up. Once they got started they were professional and did an excellent job with the installation. I am completely in love with my carpet... it is almost more comfortable than my guest bed! All of the carpet, including delivery and installation came in under $2700. If you want an awesome experience, ask for Woody!
5.0
5 years ago My husband and I just bought a new home in Temecula. We choose West Coast Flooring in San Marcos. The design center was way to expensive. So we went outside for half the price. Woody at west coast was phenomenal. He is the guy to ask for very accommodating. We are so pleased with everything they did. We had wood, tile and carpet done and we love it all.
5.0
5 years ago definitely recommend west coast flooring west coast flooring installed carpet in our home...we love the results! from beginning to end, the entire process went extremely smooth. our sales associate, schedulers, and installation crew were all wonderful to work with. we definitely…
5.0
5 years ago definitely recommend west coast flooring west coast flooring installed carpet in our home...we love the results! from beginning to end, the entire process went extremely smooth. our sales associate, schedulers, and installation crew were all wonderful to work with. we definitely recommend west coast flooring.
5.0
5 years ago Great Value and service. West Coast Flooring installed hardwood floors, new baseboards and carpeting in my home. We are very pleased with the workmanship and dedication to quality installation. Jose Galvan and his crew did a fantastic job on the wood…
5.0
5 years ago Great Value and service. West Coast Flooring installed hardwood floors, new baseboards and carpeting in my home. We are very pleased with the workmanship and dedication to quality installation. Jose Galvan and his crew did a fantastic job on the wood installation. I would highly recommend this company.
1.0
5 years ago West coast flooring does not never follow through West Coast Flooring is a scamer they do not follow through with what they said they will and they charged your credit card before the job is complete. West coast charged me for a scraping of a grouted floor and they were to re-grout the whole thing, instead they cleaned the floor and said it was done. I tried to get my money back but I might as well talk to the wall. They can't be trusted and they will screw you stay away...
5.0
5 years ago Excellent Customer Service! Everyone involved with our carpet and travertine purchase and installation was professional and thorough. We are SO happy with our results and highly recommend them. They were friendly, and respectful of our home and furniture, and we had…
5.0
5 years ago I was very impressed with their service! We bought a house and had 2800sq feet worth of flooring installed in our home, I LOVE my floors, my sales guy Shane was professional, educational and very prompt. Our installers installed our home in 4 days! I was extremely impressed and would go back to them any day to get flooring if we buy another home down the road. I would recommend them to all my family and friends, as well as clients. I am a realtor and I send all my clients to Shane at west coast flooring.
5.0
5 years ago We purchased hardwood flooring for our downstairs, which included living, dining, kitchen and a 1/2 bath. Installation only took 2 days with a few hours to finish up on the third day. Very happy with the quality of the flooring and the attention to detail by the installer. Would definitely recommend West Coast Flooring.
5.0
5 years ago I just bought a house that needed all new carpet upstairs so my fiance and I started the hunt for good quality carpet at an affordable price (because WOW was I surprised that QUALITY carpet was about double what I had budgeted), so after shopping around a bit we walked into West Coast Flooring. For the most part we already knew what we wanted so when we met with Tyler it was more of, "So what's the best price you can get me on this carpet". He quoted me a price that was in the exact same ballpark as other carpet stores we had visited, a price that was just too high for our budget. When I told him that, ready to resign myself to a lower quality carpet, he told me that if I was okay with a certain color, they had two rolls of said color in stock in their warehouse, and he could sell it to me for more than $1.00 less a square foot! Now...this sounded too good to be true AND I was quite skeptical after reading the many negative reviews on here, so I went back to another carpet store that I had a good experience with and trusted (but that was out of my budget), and asked them about the legitimacy of the price. I was informed that West Coast received a large discount on that carpet for ordering a LARGE amount of the product and that if they were going to give me that price to go for it because "they couldn't touch it". So back to West Coast we go, at which time I informed Tyler that I was going to give him my business BUT that I had read all of the negative reviews and that he had better send me his best installers. ;-) I am particular, spending a lot of money on carpet,and expect quality service. I always find it's best to communicate your expectations. Well, Tyler DELIVERED!! I was told the carpet could be installed that week (due to it being in stock). We scheduled the day and the installers showed up on time. I again was a bit skeptical, as the guys were a bit young, but they did a GREAT job!! They were fast, efficient, and even recommended doing "noses" on my stairs (they didn't have them previously...it takes more work and looks better). They only stopped for a brief 20 minutes to eat their packed lunches, and they were careful with the surrounding walls. The carpet looks flawless....can't see a single seam and the edges/corners are perfect! So....had I let the previous reviews scare me away, I would have missed out on my luxurious, soft, quality carpet at a great price!! I'm a very satisfied customer and will be back for future flooring projects! Strong work Tyler, strong work. ;-)
5.0
5 years ago Professional start to finish. Last week we had our two story home carpeted by West Coast Carpet. 1. Mark: Patient, helpful, and professional as it took us considerable time to select which carpet and pad we wanted. 2. Carpet Installers: Hardworking and…
5.0
5 years ago Last week we had our two story home carpeted by West Coast Carpeting. 1. Mark: Patient, Helpful, and Professional as it took us considerable time to select which carpet and pad we wanted. 2. Carpet Installers: Hardworking and Professional. Removed each step on staircase when installing carpet. (Not done by previous installers.) 3. 5 Stars - Start to Finish. Thank you, Pete & Pat
5.0
5 years ago Professional start to finish. Last week we had our two story home carpeted by West Coast Carpet. 1. Mark: Patient, helpful, and professional as it took us considerable time to select which carpet and pad we wanted. 2. Carpet Installers: Hardworking and professional. Removed each step on staircase to install carpet. (Not done by previous installers.) 3. 5 Stars start to finish.
5.0
5 years ago I've had Tyler help me out on many different projects over the years, from new hardwood floors to tile over an existing fireplace to new carpet he has never let me down. The quality of materials and workmanship is top notch and the pricing is always right in line. If your in the market for any flooring materials go see Tyler he'll take great care of you.
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Tyler & his crew are xlnt. With the great ideas to use, along with the carpet & hardwood flooring selection on hand, we came up with a great game-plan. One family room was completed with carpet & the rest of the house was done with hardwood floors. 1 day for the carpet -Done & on time, 4 days for the harwood flooring -Again done on time, & under budget. All the installation crew were just perfect, as the concrete grinding dust, to prep the slab, was controlled by plastic sheeting. Two months later & it's still xlnt as the 1st day installed. Thanks again & Regards, Clyde & Deb
1.0
5 years ago The only reason I'm giving West Coast a one star is because there's no option to give 0 stars. Long story here, so if you don't have the time, just trust the 1 star. I don't know how to write this horrendous ordeal into a short paragraph. (Let me try: Two failed installations, incorrect measurements, improperly ordered carpet, snarkiness, refusal to call back. Result: Still no carpet.) Many of the previous 1-2 star reviews are very accurate. I should have stuck with my gut and never even tried to do business with WCF. I first called West Coast because a friend referred me to a specific worker there. I called ahead and asked for him. The girl who answered supposedly transferred me to him. We spoke and said I'd be in soon. When we arrived and asked for him, I was told he no longer worked there and they passed me on to the guy I spoke to. 1. I knew right then to walk away. They lied just to get me in, knowing the person I requested no longer worked there. 2. This guy was super snarky. He clearly didn't know about carpet. I asked him about recycled carpet and he couldn't name any. Had done my research and visited another flooring company prior who was knowledgeable and taught us a lot we didn't know. Couldn't believe that this big Flooring Center didn't know about recycled carpet. I kept pushing on and asked about recycled nylon carpet. He replied that no one recycled nylon. SHAW produces recycled nylon carpet and West Coast is a Shaw distributor. How do you not know that? 3. He didn't know his business. Sign three I should have walked out. But the guy gave us a low preliminary quote. The next week we go back (after he's come out and taken measurements) and pick a carpet. We tell him we want no T-seams. Says okay. Takes him quite awhile to figure things out, trying to save us money by playing with how the carpet is laid down. We sit there with him, constantly giving our input and asking questions to lower the price, and he's working with us, albeit he makes a few math errors. 4. Not a good sign in a business that requires precise calculations. In the end, he gives us a pretty good number. We decide to go with it. I mention that I've seen poor Yelp reviews and am concerned. He waves it off - Yelp is a joke. (Yes, that on-line rating system you and I are using right now because we trust it.) He knows we're looking for installation ASAP (we just moved). It was Saturday. As long as the order was placed on Mon (apparently nothing goes through on Sun), the carpet could arrive Thurs and install Fri. So I call Mon to verify our colors, he says me paperwork via e-mail and I e-sign and send it back immediately. He says as long as the order is placed midday we're good. Guess who never calls me back like he said he would?? I had to call back 3 or 4 times before I received a call back - in the early evening. 5. Don't trust a business that won't call you back. Prior reviews were completely accurate. Through the entire ordeal (which went on to last for one month, nobody properly called me back. I was always calling and chasing them down. A true lack of respect for the customer.) He says he'll call me back on Wed to confirm the date of installation. Guess which phone call never came? I had to call and by the time I reached someone else, he told me our guy wouldn't even be back to work until Friday. The guy looks up our order and shares, "Carpet won't arrive until Monday." It's the holidays, so can't install until the Friday after. I'm sorry, what?? Thanks for the update! To this day, still not sure our order ever got placed on time. When they come out to install, we find out that he mis-measured our areas - there's not enough carpet. We're sickened at this point, so we cancel the order entirely (Fri). I call Sun as I see that I was charged $3000 for the carpet! Manager says he never heard about a canceled order (no notes on our account). Wow...days later, he convinces us that it's still the best deal, they'll fix the error at no extra charge. Another guy comes out to re-measure and says he'll order the proper amount of carpet. Trying to confirm, two different workers give me different days - it's clear no one is on the same page, or they all just lie. They come out to install a week later - this time they try installing multiple T-seams (West Coast's decisions, not the installers themselves, who were very nice.) Husband thinks they still didn't order enough carpet and were trying to get around things....either way, they renege on our agreements, will only install a bunch of T-seams. My husband talks with the manager and the other guy. Manager puts it on us, says they've tried fixing the area. Says it's been a burden on them. WOW. Meanwhile, we're still living out of boxes and furniture hasn't been moved into the rooms (one month now!) as we've been waiting for carpet. We didn't mismeasure, buddies. Always very rude. Forget this. We canceled again. Took two weeks to get a full refund.
3.0
5 years ago Alfonso at the Outlet in San Marcos is WONDERFUL to work with. He is very friendly, accommodating, honest and punctual. We ordered carpet and were not ready to install it right away and they were able to hold it temporarily for us, which was really nice. We then ordered tile to be installed and it was done over a week's period of time and the quality of the tile and the installation were excellent. We have had trouble with our carpeting as it is patterned and it seems to be getting fuzzy and losing its two-tone which is really disappointing. We have had a horrible time getting someone from customer service (maybe Mark is the name) to come out and inspect the carpet problem. He came out initially and said he was going to have the installation people patch a particular spot but they never showed up and then Mark would not return our phone calls. We contact Alfonso again and he made a call for us. The guy did not show up. We contacted Alfonso again and once again we placed a call to Mark who set up an appointment to which I took time off to attend. He never showed up. :( It's wonderful that the carpet has a warranty but what good is a warranty if you cannot get customer service to help you utilize it? Sales staff is amazing; customer service (Mark) not so much.
1.0
5 years ago If I could put a minus mark in front of this star I would. This job was a $5,000.00 job with a customer that has already spent around $11,000.00 with this company between 2 family homes. The job was to recarpet 4 bedrooms and hallway on our second floor. The workers , after arriving almost 2 hours late, did not understand the printed work order or verbal instruction. They tried to remove the carpet, tack strips and padding from our staircase that was NOT part of the work order. I stopped him and pointed out the work order and he said the words" no staircase." I repeated " no staircase" and he began, as best he could to repaire the torn carpet, tack strips and padding. This is a 2 level staircase with a landing in the middle and he made it all the way to the landing be fore he could be stopped. I called WestCoast at that moment to complain and, Mark with customer service,came out 2 days later. He said he was sorry and explained this was the biggest job this 2 man crew had done. He said they would "make it right" and thanked us for being long time customers. I fell 2x on the lose carpet hurting my arm so bad that I needed and ex ray. West Coast offered to replace the carpet( only from their left over stock room) and labor for free but WE would have to pay $340.00 if we wanted new tack strips, padding and the same carpet as they installed on the original work order. REALLY?!? West Coast is fine with charging a long time customer over a mistake THEY made that caused their customer an injury?!? If you respect yourself and home do NOT go here.
1.0
5 years ago If I could give negative stars I would. WCF installed laminate floors in my house that are failing miserably. After two years of making numerous appointments for them to try to fix them, they finally said that's just how they're supposed to be and there's nothing they can do. Complete waste of my time and money. They even promised when we first complained about the floors that it wouldn't result with them just telling us to deal with it yet that's exactly what happened. Their shady used car salesman tactics and broken promises completely screwed me out of thousands of dollars and left me with horrible quality flooring that will have to be replaced. They first attempted to blame it on the installer, who they subcontract out, and them tried to blame it on the material. They then had the manufacturer's rep out just so they could say they did all they could. I have had other contractors out that said they never should have put these floors in my home and the product was not a good one. Obviously that's opposite from what the salesperson told us before we signed the contract. Stay away from WCF and go somewhere else. Don't make the same mistake I did and trust what they tell you. You'll only be disappointed and wish your money had gone to a descent and honest contractor.
4.0
5 years ago This customer did not leave a comment.
5.0
5 years ago West Coast Flooring has been a GREAT resource for quality carpet at super low prices for our family. They have the largest selection of carpet remnants that makes redoing a room quick and easy. The staff is super friendly and we will be buying again soon with them when we finish our newest remodel! Thanks again West Coast Flooring!!
1.0
5 years ago This is my first yelp review, my experience with West Coast has been so bad I had to post this to save someone else from making the same mistake I did and choosing West Coast. Horrible customer service. If they say they will call you back, they never do. If you call and leave a message, they never call you back and usually claim they never received a message. If you talk with someone else at the store they usually can't help you, but promise to make sure your point of contact (in my case Shane or Mark) will call you as soon as they get back. They never do. Multiple times installers were scheduled and no one showed up, with no communication from West Coast. Twice when this happened after talking to the contractor directly, the contractor informed me West Coast did not actually schedule them to do any work that day. On top of the problems during the actual installation, we have been trying to get damage their installers did repaired for 5 months. Getting responses back from West Coast and to have contractors actually show up to do repairs on agreed on dates has been a nightmare. Once they got our money they really couldn't care less. If I could I would give them a zero. Save yourself the headache and waste of time and go with someone else.
4.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago West Coast Flooring is simply amazing. From the minute you walk into their store to the finished product in your home. The staff is incredible, very easy to work with. The selections are plentiful. I recommend them every chance I get.
2.0
5 years ago Bought floor and tile plus installation from West Coast Flooring. Very happy with the buying experience. Installation experience was completely different. We were told it would take one week. The first day 2 workers showed up. Day 2 & 3 1 worker showed up. From that point on us or the main worker never knew who would show up. After week 2 the job was completed. It appeared very nice. After putting down the base board it showed the floor was completely unlevel. Gaps under the base boards as much as 3/16 of an inch. Dining room table and table in living room have a nice rock to them. After contacting West Coast we were ask to submit pictures to the service mgr. We did this and received no response. Completely unacceptable. Poor customer communications. With the invention of the lazer lever this job is completely unexceptable. Stay away from this company. Gary Alderson
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago We just moved to the area and had lots of renovation to do to our home in Escondido. Tyler helped us through the process of carpet selection, flooring ,new baseboard trim, granite for for the kitchen and marble for the bathrooms. Tyler worked with us on scheduling and we believe we got a fair price. Daro and Lynn Diddell
5.0