GRAND DESIGN INTERIORS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Grand Design Floors
9636 85th Ave N, Maple Grove, MN 55369-4539
763-424-3736
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Dwight D.
2 days ago
A new bathroom makeover surpassed our expectations, transforming our space from 1987 to 2024! The porcelain tiles on tub surround and floor create a sense of clouds and waves. Beginning with our first friendly, informative encounter with Cheryl at the front desk, the entire team at Grand Design provided helpful guidance and responsive coordination with contractors. Designer Elayne got us off to a good start, helping with products and plans. The skilled installation crew completed their job with reliability and quality workmanship. Thank you, Grand Design!
Anonymous
yesterday
We sure are blessed with a great group of employees and installers! Thank you for the wonderful review, Dwight! It is very appreciated!
0.0
Anonymous
4 days ago
1.0
itFZVhlULj
4 days ago
cwSNqyhBYGkxOH
1.0
itFZVhlULj
4 days ago
cwSNqyhBYGkxOH
0.0
Anonymous
last week
1.0
zPJurblMAcsi
last week
noubQWGK
1.0
zPJurblMAcsi
last week
noubQWGK
0.0
Anonymous
3 weeks ago
1.0
OibZGJMykv
3 weeks ago
neaiXPcYEszOHR
1.0
OibZGJMykv
3 weeks ago
neaiXPcYEszOHR
0.0
Anonymous
last month
1.0
dYgOGveqzh
last month
vxQIKmadozBJHC
1.0
dYgOGveqzh
last month
vxQIKmadozBJHC
0.0
Anonymous
last month
1.0
odNIfBiPbYCcxaw
last month
GBeVJqclixA
1.0
odNIfBiPbYCcxaw
last month
GBeVJqclixA
0.0
Anonymous
last month
1.0
nOsrUijegZVcAD
last month
qkwGSJxyfX
1.0
nOsrUijegZVcAD
last month
qkwGSJxyfX
5.0
Kimberly B.
last month
Grand Design re-carpeted our living room, 3 bedrooms and family room. Additionally, we obtained new vinyl plank flooring for our kitchen, dining room, entryway, and 2nd bathroom. The entire process was excellent, from shopping for products (thanks Cheryl and Kim!) to installation. The installation was very well executed and was completed without a hitch. The installers were prompt, quick, pleasant and courteous. They managed shuffling our heavier pieces of furniture with no incident. I can't say enough about how smoothly the project was completed, thanks to the Grand Design team! And, we love our new floors!
Anonymous
last month
We are very honored to receive such a kind review, it is greatly appreciated! Thank you for supporting our family business and we are pleased to hear that you are loving your new flooring!
5.0
Syd A.
2 months ago
5.0
Lauren L.
2 months ago
They had a large display to choose from in the show floor. They were super helpful with helping me choose the best product and color choice. The install was done very promptly and looks amazing!
Anonymous
2 months ago
Thank you, Lauren! It was a please assisting you & we are glad you are enjoying your new flooring!
5.0
Ellie A.
2 months ago
We have used GD Floors for a multitude of commercial and residential projects. With friendly customer service, a great variety of selections and timely, friendly installers, we will continue to use them again and again!!
Anonymous
2 months ago
Thank you for sharing photos and for the kind words, we greatly appreciate your business & look forward to helping you with any and all future projects!
1.0
Ryan U.
3 months ago
Horrible experience! I mean HORRIBLE! They were a sub contractor for my contractor who handled a water loss claim. Their crews were messy and left so many pop cans and energy drinks all over my house. Left big gaps on the LVF that they installed where it butts against the walls. Even after putting base shoe on it didn’t cover the gaps. After the install, it took me hours to vacuum all of the floors that got carpeted. We have lumps everywhere in our carpet, where they left chunks of old foam or old fastners. Here’s what takes the cake. After opening my locked closet for them, my $25k dollar diamond cross and diamond chain is missing. Filed a police report. Had to file a claim on my own homeowners insurance. Nobody from the company ever called to discuss it with me or apologize for what their crew did. So now my rates will go up! Such a lousy experience! Thankfully my insurance paid me in full.I know they use subcontractors and are not directly responsible for the theft, but to not even call me when they found out, tells you all that you need to know. For my terrible experience, they knocked $500 off my bill even though they made great money installing new flooring in my entire 6000 sqft home! Tell your guys I hope they enjoy my one of a kind, non replaceable Jewlery!I will bet now that they will reply that they don’t know who I am, can’t find me in their system! Funny, when they get a good review, they also know who it is, but not when they get a bad review! Before you claim I’m not in your system, don’t even try it! You were hired by Wilet and you def know who I am! FYI, if I had even received a phone call and apology, I would have never resorted to this!Update to owners response to my review-First of all, NO apology was EVER made to us about the multiple messes and poor cleanup. No apology was ever made regarding the necklace. As far as “multiple subs” in my home, that’s not true. The only sub that was ever in my locked closet, where I kept the necklace, was your carpet subs. Whether you’re cooperating or not, I still do not see how you don’t call us and show even an ounce of concern or apologize for the situation itself. Again, I don’t hold you responsible for what someone else does, but your response to it and lack of care is a reflection of you and shows how little you care for your customers! Lastly, nobody refused anything. I was sick and in bed they say you guys showed up and was not getting up to deal with it. The contractor was showed the MULTIPLE spots and 10000000% agrees with me, to the point he thought it should be ripped up. I could have made you come back, but I was done dealing with you guys. I’ve simply had enough. We will let the readers decide how they feel about how this all was handled. We are not “nightmare” customers. We aren’t lying or trying to get over on you. If we were, we’d of demanded the carpet be torn up and redone or not paid the bill! An apology would have gone along way like I said and even now in your reply, you refused to do it. Pretty sad!!
Anonymous
2 months ago
We had a conversation with our subcontractor about the soda cans left at the residence and there were apologies made to both parties. Throughout the whole process, we made several attempts to communicate with very …We had a conversation with our subcontractor about the soda cans left at the residence and there were apologies made to both parties. Throughout the whole process, we made several attempts to communicate with very little to no responses back, there was no lack of trying to communicate on our end. When we finally got a time scheduled to come out to the property to address the service issues, we had two of our service managers and the builder there. We immediately addressed the gaps in the laminate that were due to normal shifting sometimes following install. Regarding the lumps in the carpet, neither parties could find the lumps on two of the three levels, per the homeowner, we were not allowed to inspect the third level.The investigation into the missing necklace is still ongoing, as of 2/14/24 our subcontractor has not even been contacted. And to also note, there were multiple subs in the home at the time the necklace went missing. We have great relationships with all our subs and would like to keep those relationships and trust with them until there is factual evidence that we shouldn’t. We received a call from the job superintendent about the missing necklace stating that you had filed a claim on it, we have fully cooperated with them in giving our subcontractors information. It is our typical policy to deal with the builder instead of directly with the homeowners. The only reviews that we have responded to as not being able to find them on our system were due to us being mistaken for a different company with a similar name in our area.- We wish you the bestMore
0.0
Anonymous
3 months ago
1.0
XxEbMvyWjBICR
3 months ago
ujvrtbhAJ
1.0
XxEbMvyWjBICR
3 months ago
ujvrtbhAJ
0.0
Anonymous
4 months ago
1.0
CdLjkMBqZePbGR
4 months ago
aTYyUjzSH
0.0
Anonymous
5 months ago
1.0
URtFGaJoD
5 months ago
OHDhrBjV
0.0
Anonymous
5 months ago
1.0
xdBJWesGDRQEkpC
5 months ago
ZEPnHsMOAIrtzvTu
0.0
Anonymous
5 months ago
1.0
KWjCDoRatNlHIB
5 months ago
oexPThmjDEiWzsFk
5.0
Mark K.
6 months ago
Kim did a great job of helping us figure out what we needed and gave good incite that we found very useful. Thank you
Anonymous
6 months ago
Mark, thank you for the kind review! We greatly appreciate it!
5.0
Aimee K.
9 months ago
5.0
Dawn P.
9 months ago
Everyone we worked with at Grand Design Floors was super helpful and knowledgeable. Great experience and excellent work!
Anonymous
6 months ago
We appreciate your kind works, thanks so much!
0.0
Anonymous
9 months ago
1.0
ZAShfdjaB
9 months ago
CgPcuQrTdXkF
5.0
Daryl B.
10 months ago
Fast, friendly and knowledgeable staff.
Anonymous
9 months ago
Thank you, Daryl!
5.0
Mary S.
11 months ago
We arrived at Grand Design with great trepidation. We were building a home and were overwhelmed with the choices we needed to make. Kim was wonderful! She and Brittany helped us select everything from the floors to the color of the walls to the carpets to the bathrooms-and every other surface in the house. Not only did they make it easy, they made it fun. The results are more than we could have imagined. I recommend this company without hesitation!
0.0
Anonymous
12 months ago
1.0
RyvxsMTwh
12 months ago
ZmIDxbXshjgGUwqC
5.0
Mariann S.
last year
Had a very positive experience with Grand design. From start to finish, the suggestions for tile an flooring were exactly what i had wanted, installation was flawless, an my questions were addressed an answered quickly! Could not have asked for more. I definitely recommend them!
Anonymous
last year
Mariann, we appreciate your kind review more then you know. Thank you so much for the sweet words and we are glad you are loving your new flooring!
1.0
anRAGyXsY
last year
aLwndTeE
1.0
anRAGyXsY
last year
aLwndTeE
1.0
cEIifxpkArWZ
last year
KhegCvkXWBV
1.0
cEIifxpkArWZ
last year
KhegCvkXWBV
1.0
gNArvwfq
last year
kwyBCpAFO
1.0
gNArvwfq
last year
kwyBCpAFO
1.0
LRkeovqTWXCp
last year
tlzhciYKqHQLmnNA
1.0
LRkeovqTWXCp
last year
tlzhciYKqHQLmnNA
1.0
JaCGQDUZpqMT
last year
UckrYSAlX
1.0
JaCGQDUZpqMT
last year
UckrYSAlX
1.0
kRvWuGhdJlIwm
last year
iImrskyaPKRjVX
1.0
kRvWuGhdJlIwm
last year
iImrskyaPKRjVX
1.0
AMPZFQuR
last year
DeFiJzbPsxXfaln
1.0
bcTknjCaei
last year
JxuTPdFa
0.0
dVNgyvhxGc
last year
aMOZesbjDgRf
1.0
bcTknjCaei
last year
JxuTPdFa
1.0
qSGphRkUYeHVnCbi
last year
ygPIkzEhHsSCuBa
0.0
avBWmISC
last year
CcbJUnsYISHjyKvW
1.0
qSGphRkUYeHVnCbi
last year
ygPIkzEhHsSCuBa
1.0
Bob B.
last year
I was looking forward to working with Jason on our Mirage hardwood flooring installation. Let’s just say things did not go as planned.First : the wrong flooring was deliveredSecond : The color we ordered had changed and was much darker then we wanted, Jason did not have an answer to the solve problemThird: Flooring installers made many, many mistakes and when we requested they fix some of them they did fix / repair their mistakes, but with negative attitude, they left debris, dead animal parts and trash on the subfloor, then covered it with the vapor barrier, good thing I was checking while they worked.Fourth : After the installation was completed, because we requested they fix some of the issues, (large gaps at exterior doorways and gaps that would show beyond the baseboards) Jason told us that the solid hardwood flooring will not have the 25 year warranty and there would be no warranty on the installation either.Lastly I have never seen a solid hardwood installation so uneven and so poorly installed as this floor. It is like a cheap floating laminate, not the higher end quality solid hardwood flooring we purchased. It is so uneven, furniture placed against the wall must be moved out as the planks by the wall are higher than the rest of the floor.Please do your homework!!! Don’t make a $15,000 mistake going with Grand Design Flooring!
Anonymous
last year
Hey Bob, could you please give us a call at (763)424-3736 and ask for a manager. We believe that you may have us confused with another company in the area with a similar name. We do not have anybody named Jason that works for us and your name is not pulling up in our system. Thank You!
5.0
Gregory H.
2 years ago
Excellent timely service,looks great,great people ( couldn’t be happier) thanks again, Greg
Anonymous
2 years ago
Thank you for the kind response, Greg! We appreciate your business!
5.0
mary h.
2 years ago
These people are great! High quality work done quickly. Be efficiently. We highly recommend them.
Anonymous
2 years ago
Thank you so much for your kind words, Mary! We appreciate your business!
5.0
Judith L.
3 years ago
Thank you, Grand Design, for the fabulous install of flooring and carpet for our first and second floors!!Phillip was a joy to have in our home, and his work ethic and demeneaor was professional and warming.God Bless your family and business!!
Anonymous
3 years ago
Judith, we greatly appreciate the kind words you have said. Thank you very much for your business! Enjoy your new flooring!
5.0
Bev M.
3 years ago
I love my new flooring and custom rugs! I had a great experience working with Grand Design Floors and look forward to working with them again in the future.
Anonymous
3 years ago
Thank you very much for the wonderful review, Bev! We appreciate your business and we look forward to helping you with any other flooring needs.
5.0
John S.
3 years ago
We were pleased with the service received and the quality of the work
Anonymous
3 years ago
Thank you for the review John, it is greatly appreciated!
5.0
Christa F.
3 years ago
So very happy with our tile backsplash! We have used Grand Design Floors for our last 2 kitchen remodels. Both times we had great results. They have a huge collection of beautiful tile choices and are able to get stock in very quickly. Albert, the installer was extremely detailed and very conscientious in his work. He exceeded our expectations. Would definitely use Grand Design Floors for any future needs.
Anonymous
3 years ago
Thank you greatly for your kind words Christa! We appreciate your business and look forward to helping you with any future projects!
5.0
Jodi C.
3 years ago
Very happy with Grand Design Floors. They installed my kitchen backsplash and did a great job. They have TONS of tile on display in their showroom and they were able to measure and install in a very timely manner. Kim was great to work with.
Anonymous
3 years ago
Jodi, we really appreciate your review and thank you for your business!
4.0
Steven D.
3 years ago
Nice greeting by the reception staff and assistance w/ contacting adjacent lighting store. Also great response from sales staff to make appointment to measure and visit with us about flooring.
Anonymous
3 years ago
Thank you for the kind review, Steven! It is greatly appreciated and goes a long ways! We look forward to helping you with your flooring project.
5.0
Barbara S.
3 years ago
My carpet was installed and professionally done in a short amount of time. I could not believe what a beautiful job after he was finished. He clean up everything after he was finished. I will definitely hire this company again to do my kitchen floors and bathroom - they did an exceptional job!!!
Anonymous
3 years ago
Barbra, thank you greatly for the kind words! We appreciate your business and are excited to continue working with you on other projects!
3.0
Darin R.
3 years ago
1.0
Anna R.
3 years ago
Our builder used Grand Design Flooring for all of the flooring in 2018. Our carpet is literally falling apart. We have called multiple times to have someone come look at the carpet to get it replaced as it is still under warranty. A claim has been filed with them several months ago but nobody has come out yet and when I call or go in to speak with someone, I am treated like a nuisance. I will never use this company or refer them to anyone.
Anonymous
3 years ago
Hi Anna, we are sorry to hear about this. We show no record of your name in our system. Could you please call our showroom at 763-424-3736 and ask for Laura so that we can get some more information from you and get this issue resolved. Thank you!
5.0
Matthew L.
3 years ago
5.0
chriszoerb
3 years ago
What an amazing job! Beautiful Flooring. Excellent Service through every step. Professionals all the way. Thank you Grand Design.
Anonymous
3 years ago
Thank you, Matt! We greatly appreciate your kind review. Enjoy your new floors!
5.0
Matt P.
3 years ago
Elayne and her crew were a pleasure to work with - I got multiple estimates and nobody could beat their prices and selection! Definitely recommend!
Anonymous
3 years ago
We really appreciate your kind words, Matt! Thank you!
5.0
Nancy G.
3 years ago
5.0
Melanie R.
3 years ago
Great overall experience! They made a great recommendation based on our family needs. They kept us posted through the process and the installation went very smooth. We replay an entire level of flooring and absolutely love it!! We would definitely recommend using them!!!
Anonymous
3 years ago
Thank you for the review Melanie, we appreciate it!
5.0
STMA V.
3 years ago
They are wonderful to work with and help with selections and have very professional installers. Could not be happier with their top notch customer service.
Anonymous
3 years ago
Thank you for your kind words, we appreciate your business!
5.0
J B.
3 years ago
Awesome service! Kim helped us design a custom build and we are so incredibly grateful she did! I was worried it'd be a stressful experience, but we had a blast and would definitely do it again with Grand Design.
0.0
KevinSag
4 years ago
5.0
Diana K.
4 years ago
Let me say — Kim, our designer is the Best!! She helps with fantastic suggestions that she knows will make our home beautiful. We love working with her and will do so again.Phil and Dave, the managers and kings of carpet install, are incredible. Clean. Friendly. Efficient. Fun to talk to. And—they know exactly what they are doing!! We couldn’t be happier with our new carpet. Grand Design is the only place to go. Don’t bother going somewhere else!! Thank you, Kim, Dave & Phil!!
Anonymous
4 years ago
Thank you so much for your kind words Diana! We sincerely appreciate your business!
5.0
Amy S.
4 years ago
5.0
Liz L.
4 years ago
5.0
maplegrovemgr m.
4 years ago
Grand Design Floors replaced all of the flooring in our Private Personal Training Studio. All areas look and function amazingly! Their crew was awesome, efficient and worked around our client's schedules. I would highly recommend Grand Design Floors!
Anonymous
4 years ago
Thank you very much for the great review!
5.0
Matt L.
4 years ago
Grand Design was great to work with from start to finish. The designer was knowledgeable, the showroom was fantastic, scheduling was timely, and the installers showed up on time and did a great job. Awesome experience!!
Anonymous
4 years ago
Thank you for the kind words, we appreciate your business!
5.0
MP3
4 years ago
Everything we needed in one place and great service! Highly recommend, very happy with our experience.
5.0
Amanda S.
4 years ago
Great sales, great customer service, great product. Very highly recommend Grand Design
Anonymous
4 years ago
Thank you Mandy, we are glad we got your project all wrapped up before the Holidays! Enjoy!
5.0
Mary H.
5 years ago
5.0
Liz L.
5 years ago
Fabulous customer service. Beautiful showroom with a variety of products to choose from.
5.0
Brenda R.
5 years ago
Great designer and very friendly staff! One stop shop...
5.0
Laura
5 years ago
5.0
P B.
6 years ago
1.0
Mitchel B.
6 years ago
5.0
Alex S.
6 years ago
3.0
Matt W.
6 years ago
5.0
Matt L.
8 years ago
5.0
Matt B.
9 years ago
4.0
Insider P.
18 years ago
a ton of help in finding the right floor!
Flooring wall to wall was so helpful. We found them simply because they were the flooring store that our builder chose. However, we ended up going back to them when it came time to finish the basement because we were so happy with them. They gave us a discount for returning and were so helpful! Their charges are VERY reasonable and their products last. They were very friendly and helpful and I HIGHLY recommend them!