Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Very unprofessional ownership. My father and I were trying to park at Sams club in ocala and the owner flew over the curbs on the handicap spots and bolted across the lane into our spot. After confronting the owner he made physical threats. I explained how unsafe that was and he replied that he didn't care. I read his "Floormaster" shirt aloud as to remind him that he's a business person at Sams before normal hours. It didn't matter. Very unprofessional person. Embarrassed to know these are some of our local business people.
8 months ago
I am sorry you had this incident. I am the owner of FloorMasters and have never been to the Ocala Sams Club. We have over 50 employees and installers, and another 40 or so installer helpers. All installers and helpers are required to wear FloorMasters t-shirts when working. There are also at least another 100 or so individuals who used to work for us with the same t-shirts out in the market place. We have no way of telling who it was or might have been. I am sorry you had a driving incident with one of our installers/helpers. If you would have contacted us when this happened or the next day with a complete description of the individual and his vehicle, we might have been able to do something (if a current employee) as we do not condone this behavior at any time, and certainly when they are wearing our shirts.
Floor Masters handled our one and LAST transaction with them terribly. We ordered and paid for over $4,000 worth of floor tile. Since this was a special order tile, we were called when the tile was received by Floor Masters. We informed our installer that it was in and to pick it up. On the day that he went to pick it up, our salesperson advised him that two boxes of the tile had come in broken and would be ordered and that we would be called when it came in. We received a call a week after he picked up the tile that the additional order was in. When we went to pick up the tile, we were told that it had been picked up, which was not true. We were told that we were lying and that the tile had all been picked up. (Yes, right to our face, we were told we were lying!) After we left their store, they called us 3 times on our mobile phone to give us revised stories regarding the timing and what had happened to the tile. They also called our installer and gave him another song and dance about what had happened. Bottom line: we do not have our replacement tile and we refuse to ever deal with them again. They were rude and discourteous and could care less once they get your money and place the order. BUYER BEWARE with this organization!
8 months ago
I am sorry to hear that you had a problem with FloorMasters. The General Manager responsible for these issues is no longer with the company. The Owner is and has always been committed to excellent service and installations. Unfortunately, tile is a very brittle product and sometimes gets damaged during shipment. We have no control over this. We did promptly order replacements for the broken tile and got it here as soon as possible. I cannot offer any excuses for the rudeness and the mix-up regarding picking up the replacement tile. That is why the General Manager is no longer with the company.
Donna did a fantastic job of listening to our wants and needs for our new kitchen flooring! Lowell and his crew were prompt, neat and efficient when they did the installation and we get lots of compliments on how beautiful the new floor looks. We've highly recommended FloorMasters to family and friends- you won't be disappointed!
There are many carpet and flooring dealers in The Villages and we shopped several, but we chose Floormasters because of their excellent pricing, sales staff, management and installers. The saleswoman's design ideas were right on and the tile installers we used for both our jobs were excellent and a delight to have in our home - which is really saying something considering that they are in your house disrupting your life! We had a minor problem when the installation was completed and the management made sure that the problem was corrected immediately. Floormasters was an excellent company to do business with and I would use them again for any flooring needs we had.