THE CARPET COMPANY AT THE FLOOR STORE
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Great place. Excellent staff. Well informed.
I've had more personal attention while ordering a Big Mac. The guy who waited on me showed me where the samples were, then said, "I'll be back," then disappeared. Another person finally came by and asked if I was being helped. Before I could answer, the first guy came wandering back. He answered questions if asked, but never offered any suggestions or comments. We made an appointment for an in home estimate the following day (Friday.) When he arrived, we said hello, then he went into the kitchen, measured for a couple of minutes, then on his way out said, "I'll call you Monday with a price." It's now a week later; that's the last I heard from him. Went to a competitor and bought a higher end product that, after some suggestions from the Â owner, I felt would look and wear better.
2 months ago
My wife and I have many projects that require new flooring in homes. We came here for the good reviews and we where not disappointed! Randy Jordan helped us get exactly what we wanted and for a great price! We will be back and hope to do more and more business.
Hi Brandyn. Thank you for the kind review. I appreciate your business and look forward to helping you again in the future.
I decided to have my living room changed from carpet to wood flooring. This review will be broken down into a few areas: my initial walk-in and consultation, competitor pricing, installation, and payment. Initial walk-in: Â Just so happens, this was first place I checked out. Â I began and ended my search at "The Floor Store". Â I walked in, was greeted and spoke to a man named Torey. Â The knowledge he dropped on me was nothing short of impressive. Â He spoke to me clearly, and concisely regarding the different types of wood. He also talked about the types of installation. Â Â Â Â From moment one, I was thoroughly impressed. Â When I asked him a question, which there were many of (about design, installation, style, wear and tear, and more), he answered them directly. Â He didn't reply with a canned answer of a salesman, which I got elsewhere, but with the knowledge of someone that has been in the field for a number of years, and with the general concern and want of trying to assist me, and not just make a sale. Â Now, he did try to close the deal with a handshake, but in a comfortable way. Â I told him that I was just beginning my competitive pricing and search, and it would be a few weeks. Â Â He quoted me an approximate of what the installation and supplies would cost, but would have to come to my home to measure and view, in order to give a final price, which he said was free. Â Â I agreed on the free measurement and assessment, which he did a few days later. Â I inquired and wanted an estimate on both a straight and a diagonal laying of the wood. Â The diagonal cut would up costing about 1 thousand more than a straight design, with the cost in both additional wood and labor. Â After this free assessment, I told him I would be in touch. Â After seeing the competitors (listed below), I agreed on the price Torey quoted me, and gave him the job. Â We then set a date for installation after he ordered the product. Competitors: Â I went to 4 other flooring companies for quotes: Â Â Â Â 1. Â Austins Hardwood - The estimate was about $3k more than "The Floor Store"! Â This was with their "$200 off coupon" the salesman gave me! Â Also, the name of the company on the estimate paper was not "Austins Hardwood", it was some other company, this did not sit right with me. Â Â Â Â Â 2. Â House of Floors - I walked into House of Floors on Juan Tabo. Â The exact same flooring material was more than $5 sq/foot more!!!! Â I still scheduled a free in-home estimate. The final price quote was nearly $2k more. Â The salesman seemed knowledgeable, but there also seemed to be small upsales in molding/baseboard and other products. Â Â Â Â 3. Â Raby - Â I walked into Raby (on Menaul). Â I actually went there twice. Â The first time, I spoke with an older salesman, that seemed completely uninterested in talking with me. Â He was grumpy, didn't talk much, so I just looked around and then left. Â A couple days later, I walked back in and spoke with a saleswoman. Â We looked at different woods. Â She also seemed incredibly knowledgeable. Â The wanted to charge $50 for an in-home assessment and estimate, so I gave her the approximate square footage. Â Being in a rush, she actually ran some numbers and gave me a quick estimate. Â It was a few hundred more than "The Floor Store". Â I didn't like that they charged an estimate fee where other companies didn't. Â Â Â 4. CRT Â - This was through Costco's flooring program. Â Everyone who knows me, knows that I am a major fan of Costco. Â I called Costco's member services number, left my information, and received a call days later. To cut this short, I went to CRT's showroom. Â The cost was about the same, but they didn't have the same product as "The Floor Store", and I liked that product more, I also thought Torey was more knowledgeable. Installation: Â Â The installers arrived promptly at 8am. Â I stayed home and in a corner, out of the way, watching the installation. Â The wood was placed in my house a week prior to acclimate. Two installers came, Tom (20 years experience), and a second guy (I forgot his name), who seemed to be his apprentice. Â The job was great, and they cleaned up afterwards. Â The only snag was that the transition piece wasn't long enough, so they had to re-order it. Â It arrived a few days later, Tom returned, and installed it promptly. Payment: Â I made a 50% payment up front, to pay for and to allow the order of supplies. Â After the job was complete, I made the final 50% payment. Â There was no hassle, no nagging. Â The entire process was smooth and incredibly comfortable. Final: Â I highly recommend this company. Â I think Torey was forthright and honest. Â The pricing was great, as was the quality of the work.
We chose this store because of the great reviews. Two different trips into the store and two different bad experiences. We had a huge job,but couldn't get past the terrible customer service. We always prefer buying local but had to take our business elsewhere.
12 months ago
Hi Leslie. My name is Randy Jordan and I am The Floor Store General Manager. Thank you for your feedback and for the opportunity you had given us. I'm so sorry to hear that you were unhappy with the service from our store. It appears that we quoted your project but you purchased elsewhere. While it's disappointing that we didn't earn your business, it's even more disappointing to know that we failed you on service. If you ever have a few minutes to spare and would like to share with me the problems you experienced, the phone here is 884-0035. I also left you an earlier message with my cell number.
Better than House of Floors, LLC I used both companies and The Floor Store had better customer service (communication was more helpful, precise and explained the process in totality). Instillation was for a small commercial application and I felt like Tori understood my goals and worked with them as opposed to against or up selling. Overall experience was above average and I would use them again!
We had water damage in our living room and needed to replace our carpet. The Floor Store worked with us throughout the whole process. We couldn't be happier with the quality of the padding and the actual carpet! Thank you Floor Store!
"We've used the Floor Store for a couple of years, now. Randy Jordan always gives us great service. Friendly and efficient!"
"The salesman was informative, the estimater showed up on time, the crew came in, installed and cleaned up as promised. How nice was that, actually did what they promised. Nice, looks beautiful. ..thanks."
Awesome service and great product. Had to call for a few days to get a call back on an appointment. Seemed to lose my info. Regardless, house turned out great and on time with an amazing price.
"Fast, Easy Installation"
"The Floor Store replaced carpeting in a room that had been flooded. The installers were on time, worked around a piece of furniture that couldn't easy be removed from the room, and left things clean and nice. From the purchase in the showroom to the installation, I was very pleased with The Floor Store in Albuquerque."
The Floor Store replaced carpeting in a room that had been flooded. The installers were on time, worked around a piece of furniture that couldn't easy be removed from the room, and left things clean and nice. From the purchase in the showroom to the installation, I was very pleased with The Floor Store in Albuquerque.
My friend and I went there to check out carpet options here. Once inside, there are many selections of flooring materials such as wood, carpets, tiles, etc. We were greeted by the person who worked in the front desk. He let us walked around and able to help find pricing of the materials we were interested in. Once we knew what we wanted, they asked for it formation to come to and measure the space.
Will use them again!
"We are 1/2 way finished with our current remodel project, when the time comes for our next remodel we will call The Floor Store for their help."
Awesome customer service! Easy process! Huge selection! Ease of mind! Professional! Great price! Beautiful job! Honest! Thanks Tory!
Found The Floor Store online. Sales staff were knowledgeable, very helpful; installers were very professional, on time. They did a great job which met our expectations. Definitely would recommend to others.
Exceptional customer oriented service
"From the clean and tidy showroom, to not giving my credit card to the installers, all I can say is, fantastic! Randy helped me in the showroom and then left me alone to look, but was right there when I needed him. The installers were quiet, clean and very polite, even neatly rolling up an extra piece of carpet for me. This place doesn't nickle and dime you and I love the choices of carpets and what I was able to get."
From sales all the way through to the finished product they did a great job
3 years ago
Excellent customer service. Oh a whim we found this great place for recarpeting in my home. They were courteous and direct. They were a fraction of the cost of big box stores & were SUPER flexible for meeting to measure & for the installation. I since recommended this store to my work colleague who also had them recarpet his home and was also pleased.
3 years ago
Amazing customer service I was unable to find anywhere else. Definitely keeping my business.
3 years ago
Shawn, we appreciate the positive feedback. Thanks for letting us be of service to you and your family. Happy Holidays!
3 years ago
Great Service and Timming!
Helpful service/sales people work with you to find the best product for your needs. Pick from in stock items and you don't wait for shipping! Great installers!
3 years ago
Flooring and counters for Evergreen ADU
I liked having a store in the neighborhood that I could use.
3 years ago
So Happy With Our Carpets!
"We purchased our carpets in Nov 2013. We were very impressed with our installer. He went above when he pulled up the family room carpet and found unexpected 70's glued down carpet. Where others would leave it, he scrapped it all up and removed it. The carpet is outstanding. John came to our home, measured and showed samples. He was very knowledgeable and professional. I would recommend The Floor Store to anyone. Thanks for a great job!"
3 years ago
Excellent customer service
I needed to obtain new carpet for my rental/future home. They recommended which carpet and color met my needs. Installation was within my time period of one week. Very happy with choices and service. Would return for addditional products in future. Installers were professional and very friendly.
4 years ago
An Excellent Overall Experience
"Convenient shopping, Kristal helped us select the appropriate materials based on our project needs, the installation went off without a hitch and the end result looks great!"
4 years ago
Great job Floo Store!
"I found the people at the Floor Store to be not only efficient but extremely knowlegable. They helped me pick a carpet that would hold up to the wear and tear or my hectic lifestytle. They not only removed and disposed of my old carpet, but they repaired and sealed the subflooring insuring a job that would last. I would recommend the Floor Store to anyone looking for knowlegable quality service at a reasonable cost."
4 years ago
Kellogg Agency Property Management has been using The Carpet Company for the past 7 years. They have replaced, installed, and repaired carpet, vinyl, and tile for many of our houses. They are prompt with their estimates, scheduling, and billing. I would highly recommend The Floor Store @ The Carpet Company.
4 years ago
We found The Carpet Company through a friend. He was so right in sending us to The Carpet Company. My wife and I completely redid our home thanks to The Carpet Company. They helped us by installing new carpet that withstands daily traffic, plus grandchildren, and a Saint Bernard. It has been down for two years and still looks brand new. Even though our grown children favored tile Tom took the time to discuss the benefits of Linoleum and how it would help both of us physically. They put down Linoleum that looks like tile! Rick helped us pick the right type of shutters and blinds for the house. The shutters complement each room and provide the look both my wife and I wanted. They stand behind their products and when one Roman Shade had a problem they replaced it immediately no questions asked. The new one is working fine. The Carpet Company goes through out New Mexico. They redid the manager's apartment flooring and carpet as well as the office in a condo complex in Angel Fire, New Mexico that we belong to. I recommended them and their bid was lower than what the HOA Board could find locally either in Taos or Angel Fire. Again great work done quickly and professionally. They also do small jobs. They successfully bid on redoing the Sacristy of our church. There were three bids submitted and the product and price of the carpet squares ordered was within budget. Again job was done professionally and their installers worked with the design of the room so everything fit. As you can tell both my wife and I are extremely pleased with the value we have received but more especially the friends we have made. Dick Steele Albuquerque, New Mexico April 9, 2014
4 years ago
AmWest Corporation has been doing business with Steve Brown and the Carpet Company for approximately 6 years. During this time they have done flooring in hundreds of homes. This represents thousands of yards of carpet and vinyl as well as tile and wood flooring. The jobs are well done, on time and on budget. Steve has always provided us with great customer service. We couldn’t count the number of times Steve has helped us out with scheduling deadlines and with all the other flooring issues that come up in our business. “Steve, I’ve got a house with 4 loose tiles. I need them set and grouted…” “Steve, can you send somebody out to repair some vinyl that is peeling up by the hall bath tub…” “Steve, I need a transition strip – tile to carpet. Can you get this done ASAP?” And they are always there to take care of the little things that no one else cared to do or wanted to be bothered with. It is this kind of service and personal attention that matters in the long run. We feel very fortunate to have such a great business relationship with Steve Brown and the Carpet Company. Sincerely, Chuck and Art Esquibel AmWest Corporation
4 years ago
My wife and I wanted to replace the cheap contractors grade flooring in our house with some high quality nicer vinyl and carpet. I got a couple of quotes from different companies, and The Carpet Company came in quite a bit less expensive for exactly the same flooring. But that didn't mean they cut any corners. Everything from start to finish was top notch, including customer service. Randy drew up a plan for me to show exactly how the flooring was going to be put down, so there were no surprises. He came out the morning of the install to meet with me and the subcontractors and made sure everybody was on the same page, and followed up afterwards to make sure I was happy with how everything went. Which I was. Would not hesitate to hire the Carpet Company again!
4 years ago
I have been using Steve Brown at The Carpet Company for 13 years. I have used him personally many times and my real estate company has sent him countless referrals and our clients are always thoroughly satisfied with his professionalism and the company's product and workmanship. The Carpet Company sells and installs quality flooring for extremely fair prices. I tried a number of other local companies before I found Steve but he is THE BEST!!!