DON'S FLOOR GALLERY, INC.

3.9
|
39 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Don's Floor Gallery 2320 S Kelly Ave, Edmond, OK 73013-3753 405-340-8226 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.9
|
39 Reviews

Reviews


5.0
last week This customer did not leave a comment.
5.0
last week This customer did not leave a comment.
1.0
2 weeks ago My husband and I went in there today and were in there for 30 minutes and not one person helped us, or even said a word to us! We were ready to buy some carpet but no one wanted to help us maybe because we look young? I will never go back!!
5.0
2 weeks ago Great prices, Great installers, and if there is a mistake they will fix it. This is who you need for all your flooring needs!
5.0
3 weeks ago Have used them a few times and it is always great...April Alsup is fantastic...will always use for any flooring needs.
4.0
3 weeks ago This customer did not leave a comment.
5.0
2 months ago This customer did not leave a comment.
1.0
3 months ago Unprofessional.
3 months ago We are sorry that you feel this way. Please, contact our office at 405-340-8226 about your experience so we will have a better understanding as to what occurred.
5.0
3 months ago This company was professional, hardworking and enjoyable to work with from the beginning to the end. The front desk receptionist was always calm and handled my questions and dilemmas with humor and ease. Don came out personally to inspect my floors to make sure everything would match up correctly. Gerald kindly expedited my order. The installers worked diligently and when one piece was out of place they returned to repair it. The only hiccup occurred when some equipment was left on my front porch for a couple of days, but a quick phone call took care of that issue. After working with several companies and individuals in my renovation, I can say that Don's Floor Gallery is a great place to use for flooring in the OKC/Edmond area.
1.0
3 months ago I ordered four rooms worth of carpet and they only completed half the job. I tried to call and speak with the person working on my flooring job, apparently the guy was always out of the office and would not return my phone calls. The manager did not escalate the issue and get my flooring done. Pathetic customer service and non-trustworthy people.
3 months ago Please contact Jenna at 405-340-8226 to better understand the situation and work on a resolution together.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Did you know you can pick out a pattern of carpet you like at Don’s Floor Gallery, and they will make your unique area rug just for you!
4 months ago Thank you, Lynn!
5.0
4 months ago Great place for flooring of any kind including rugs! Friendly people!
5.0
5 months ago Great service, very helpful. Thanks
5.0
5 months ago Just had our carpet replaced by Don's and were pleasantly surprised with the process. We had an idea of what we were looking for, were quickly pointed towards the options we needed and had something picked out within minutes. Don's provided a free estimate within a business day that included removal/disposal of old carpet and padding, new carpet and padding install, assistance with furniture moving, and a one week turnaround. All of this was included in their quote. Additionally, they say they have a two year install warranty. We actually called four stores with the exact same specs as the quote we received from Don's and they beat them all by ~5% (including all of the items mentioned above). No other store included furniture moves without additional fees. Would recommend Don's and will likely be using them again soon for some other floor work.
5.0
5 months ago They are able to answer all of your questions and are great to work with - Thank you!!!
5.0
7 months ago Family run business with great customer service!
5.0
8 months ago This customer did not leave a comment.
2.0
8 months ago Went in to look at tile for a remodel. Was in there for 15 minutes looking at tile. No one came to see if I needed any help. The person at the front did not greet me when I walked in and the man I passed, and said hi to, didn’t respond. Poor customer service and poor selection of tile.
5.0
11 months ago This customer did not leave a comment.
5.0
last year I have been using Don's for about 3 years for my flooring needs. I am a remodeling contractor that demands the best for my customers and Don's Floor Gallery always delivers.
last year Thank you Russell. We appreciate you!!
1.0
last year Walked in with wife and granddaughter. 3-4 people were sitting at desk in middle of the store. We must have been wearing invisible clothing. No one acknowledged us or ever came to help. After a while I took granddaughter outside. My wife walked back to the desk area. A woman said Can I help you? My wife said "I was going to buy an entire house of flooring but you all are obviously too busy to help me". We left. Won't ever go back. Rude.
last year Hershel, I want to sincerely apologize for this experience you have had. I have made sure our entire staff has been informed of this situation. There is no excuse for the service you have received. Please know, our hearts' intent is for each and every person to feel welcome and comfortable here . Thank you for sharing so that we can make steps to insure that this won't happen in the future. We would appreciate the chance to earn your business back. Sincerely, Don Owner of Don's Floor Gallery
5.0
last year Great staff. Great selection of flooring in Edmond!
last year Thank you for your kind review! Our experienced staff is dedicated to finding the perfect floor for each person's needs.
5.0
last year Great selection of quality flooring.
last year Thank you for your kind rating. We appreciate your feedback and your business!
5.0
last year This customer did not leave a comment.
last year Thank you for your kind rating. We appreciate your feedback and your business!
1.0
last year I had a friday morning scheduled for someone to come give an estimate on a repair and install. Never showed. Called them again and got it rescheduled for the following Monday morning. Again, no one showed up or called.
5.0
last year This customer did not leave a comment.
last year Thank you for your kind rating. We appreciate your feedback and your business!
5.0
2 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Ronnie W. helped me out in a crunch today and went way above any service I would expect. Thanks for all your help and advice!
last year Jonathan, Thank you for the positive feedback! We take pride in our sales team and their dedication to customer satisfaction.
2.0
4 years ago A year ago we had them install carpet and wood floors in our home. They did a great job. We have a small problem with our wood floor and they don't seem to want to take care of it. They have been telling me for five months now that they will fix it, but so far they haven't. Do they not stand behind their product?
3 years ago After I posted this, they fixed it and did a great hub.
last year Kathleen, Thank you for reaching out! We appreciate your feedback and are happy to hear that the issue was resolved to your satisfaction.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
8 years ago web site gone web site gone
1.0
8 years ago Don't Trust them I have been having trouble for 5 months with Dons. Don't trust them.
4.0
13 years ago Great Flooring Gallery Don's floor gallery is a great place to go for all your flooring needs. Sorry to sound like a commercial, but that is the best, simplest way to put it. They have tons of samples of their products: wood, carpet, tile, glass, mica, you name…
4.0
13 years ago Great Flooring Gallery Don's floor gallery is a great place to go for all your flooring needs. Sorry to sound like a commercial, but that is the best, simplest way to put it. They have tons of samples of their products: wood, carpet, tile, glass, mica, you name i...