DON'S FLOOR GALLERY, INC.
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Don's Floor Gallery
2320 S Kelly Ave, Edmond, OK 73013-3753
405-340-8226
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Julia W.
6 months ago
A GREAT place to purchase quality carpet with quality customer service! They strive to earn your business by doing everything they can to find what you are looking for. If I ever am in need of flooring again Don's is where I will shop.
1.0
John P.
6 months ago
Horrible experience . I do not recommend this place for any of your flooring needs . Run away
2.0
Roger M.
8 months ago
I had the 30 mill luxury vinyl flooring installed in my kitchen, laundry room and walk in pantry. I'm giving them 2 stars because I like how the floor looks "visually" and Don came by to help make things right concerning replacing some pieces and he gave me a free box for replacing them as needed, one star for each. But, there's a lot more reason for just the 2 stars.I decided to cover over a big section of my new floor with rugs made by a completely different and very locally independently owned store. I will be using a high grade carpet brand that Dons doesn't sell along with carpet pads to protect the floor from the rugs. I will also use this other store to buy Christmas rugs for the holidays as soon as I can.
1.0
Karen H.
9 months ago
Walked in asking for porcelain tile. While looking at her phone she pointed and continued looking at her phone. I asked if the had a certain size & was told check the sticker. After pulling several samples, I still wasn’t offered help so I left. Very disappointed.
5.0
Shane M.
10 months ago
4.0
S L.
11 months ago
April was Fantastic.
1.0
Kyle S.
12 months ago
4.0
Joel C.
last year
Very helpful, easy to work with. My order is going to be delayed, but it's not really their fault, the software company they work with for ordering is down.
4.0
Kevin R.
last year
5.0
Joshuar G.
last year
Wonderful staff, amazing place to shop!
1.0
Karinne G.
last year
This place was recommended to us by our builder and I was very disappointed in our experience. The staff that we dealt with both times were rude and disrespectful. We were not spoken to with any kind of kindness or genuine helpfulness. I would take your business elsewhere.
Anonymous
last year
Karinne we want to sincerely apologize for your experience here with us. Our objective is to always make everyone feel welcome and cared for and I'm so sorry you didn't have that when you came in. We ask your forgiveness and I will try to …Karinne we want to sincerely apologize for your experience here with us. Our objective is to always make everyone feel welcome and cared for and I'm so sorry you didn't have that when you came in. We ask your forgiveness and I will try to find out who your builder is so maybe there is a way we can reach out to you personally, as we would be honored to. Thank youMore
5.0
Harriet M.
last year
3.0
Ginger A.
last year
5.0
Trey H.
last year
5.0
Chelsea M.
last year
5.0
Steve C.
2 years ago
Good selection and knowledgeable staff. Helped out with my small tile job.
1.0
Stephanie R.
3 years ago
Horrible customer service!! I walked in to buy several rugs for my house. I gave my information and took home samples. “A” said she could come the following week to measure. I texted and asked about a few times. NO response. I texted again and was told thought she could come on Friday. I never heard back! Didn’t show and now I have to start over. If you want to beg to buy from a store then this is your store. If you want actual help go somewhere else!
1.0
John C.
3 years ago
Poor customer service. I felt like I was an inconvenience or interruption
4.0
David H.
3 years ago
4.0
jamie t.
3 years ago
Needs bigger sighn for entrance
3.0
Roberto
3 years ago
5.0
Jesus D.
3 years ago
1.0
Randy M.
3 years ago
Went in to look at flooring and was directed to the type of flooring I was interested in and stood around for 25 minutes and no one ever came over to help me. They were standing around talking to each other.
5.0
Carol B.
3 years ago
5.0
Erick G.
3 years ago
5.0
Catherine G.
3 years ago
5.0
Zach G.
3 years ago
Worked with us to make a less-than-ideal situation turn out great.
4.0
Daniel L.
4 years ago
5.0
Kenny J.
4 years ago
Of the places we have lived, I’ve yet to find a more professional, accommodating flooring store. Their receptionist, Shenika, is top notch as are Frank and Ron. Great advice, extensive product knowledge, newest patterns and trends—it’s the best experience.
5.0
Brad A.
4 years ago
5.0
Billye P.
4 years ago
They always have exactly what I need and are so helpful. They were wonderful when I custom built my home in 2010, and they are just as helpful now as I try to sell my home since getting married.
5.0
Jon J.
4 years ago
1.0
Courtney F.
4 years ago
I should have paid attention to the reviews before giving these people any of my time. They insisted they should come measure before we looked at carpet, which was fine. We set the time for 3:30, I told the lady that I usually work until 4, but I would leave early, I wouldn't be home by 3:30 but my husband would be there so she could measure, and then I would get home by 3:45 so we could look over the carpet samples she was bringing. She showed up at 3:15 and left by 3:31. She had scheduled a 4:00 appointment as well. She didn't remember any of the things we had discussed such as which rooms we wanted the carpet replaced. She didn't bring any samples, she happened to have 2 carpet scraps in her car so she brought one in. I left work early for nothing, and she wasted our time. I called the store and was told Don would call me back. That hasn't happened yet. When the lady who measured called me back she kept insisting that I was late because I wasn't home at 3:30 and would barely let me speak. She finally acknowledged that she didn't remember all of what we discussed and apologized for "upsetting me and ruining my day", but not for wasting our time, forgetting to bring samples, or not honoring her word. She was trying to be overly nice and act like she was willing to help us with whatever we needed as we look for another flooring company. The only good thing I can say is I'm glad they showed us what the experience would be like before we invested too much time or any money with them.
4.0
Scott S.
4 years ago
3.0
Diana G.
4 years ago
A little out of my price range but very nice employees.
5.0
Matthew B.
4 years ago
Great selection, great prices, great service! And truly a family business. Such wonderful, dependable, professional, friendly people. They can tell you everything you need to know and more about flooring. They also bind any carpet into rugs on site. Couldn’t be happier with Don’s and our carpet.
4.0
Justin D.
4 years ago
I had many of the same issues that others had with the quality of service and then some. However, after talking with Don I am leaving a better, revised review. The reason why is that he addressed my concerns, vowed to coach his people up, and I believed him.Don is the kind of man that will earn by business every time. The character of a man, even a business, isn't displayed on how well they perform rather in how they react when mistakes are made. They did not try to cover them up, make excuses, etc. They owned their mistakes. They made this right by me and for that - I unhesitatingly recommend Don's Floor Gallery for your next project.
1.0
Justin D.
4 years ago
5.0
Onesimo F.
5 years ago
5.0
Masumi B.
5 years ago
5.0
Charlie L.
5 years ago
1.0
Jennifer B.
5 years ago
My experience was awful. I’m my opinion they are unorganized, unprofessional, and lack basic customer service skills. I would not recommend these guys to anyone.
1.0
Jennifer B.
5 years ago
My experience was awful. I’m my opinion they are unorganized, unprofessional, and lack basic customer service skills. I would not recommend these guys to anyone.
4.0
cody h.
5 years ago
Nice store and friendly staff, was supposed to have received a call when a sample came in although we never did.
5.0
Melecio O.
5 years ago
Nice place to buy tile ,and great vendors
5.0
Jason M.
5 years ago
5.0
Linda C.
5 years ago
5.0
Michael C.
5 years ago
5.0
Martin P.
5 years ago
Great place to purchase flooring
5.0
Russell P.
5 years ago
Don's is a great place to shop for you flooring needs. Every part of the business that I have done with them has been top notch. I worked with Ronnie Wilkerson. Great sales person! Will use them in the future I am sure.
5.0
Catonya C.
5 years ago
They really know there business
5.0
Jesus M.
5 years ago
Brilliant
5.0
Cassandra W.
5 years ago
Wood floors and carpet are going in next week. I cannot wait! Look for Ronnie when you are ready to shop.
5.0
Jonathan H.
6 years ago
Great selection. Great staff. Great Prices. Would highly recommend this business. Don is a great guy. Loved dealing with Ronnie as well. Russell did an outstanding job with the installation of the carpet!
5.0
Brian D.
6 years ago
5.0
Khalilah W.
6 years ago
5.0
Travis L.
6 years ago
1.0
Rebecca W.
6 years ago
My husband and I went in there today and were in there for 30 minutes and not one person helped us, or even said a word to us! We were ready to buy some carpet but no one wanted to help us maybe because we look young? I will never go back!!
5.0
Geoff M.
6 years ago
Great prices, Great installers, and if there is a mistake they will fix it. This is who you need for all your flooring needs!
5.0
NICK C.
6 years ago
Have used them a few times and it is always great...April Alsup is fantastic...will always use for any flooring needs.
4.0
Justin W.
6 years ago
5.0
Joseph L.
6 years ago
1.0
Daubri L.
6 years ago
Unprofessional.
Don's G.
6 years ago
We are sorry that you feel this way. Please, contact our office at 405-340-8226 about your experience so we will have a better understanding as to what occurred.
5.0
Chic T.
6 years ago
This company was professional, hardworking and enjoyable to work with from the beginning to the end. The front desk receptionist was always calm and handled my questions and dilemmas with humor and ease. Don came out personally to inspect my floors to make sure everything would match up correctly. Gerald kindly expedited my order. The installers worked diligently and when one piece was out of place they returned to repair it. The only hiccup occurred when some equipment was left on my front porch for a couple of days, but a quick phone call took care of that issue. After working with several companies and individuals in my renovation, I can say that Don's Floor Gallery is a great place to use for flooring in the OKC/Edmond area.
1.0
Meagan N.
6 years ago
I ordered four rooms worth of carpet and they only completed half the job. I tried to call and speak with the person working on my flooring job, apparently the guy was always out of the office and would not return my phone calls. The manager did not escalate the issue and get my flooring done. Pathetic customer service and non-trustworthy people.
Anonymous
6 years ago
Please contact Jenna at 405-340-8226 to better understand the situation and work on a resolution together.
5.0
Heath C.
6 years ago
5.0
Lynn N.
6 years ago
Did you know you can pick out a pattern of carpet you like at Don’s Floor Gallery, and they will make your unique area rug just for you!
Gerald D.
6 years ago
Thank you, Lynn!
5.0
Mary M.
6 years ago
Great place for flooring of any kind including rugs! Friendly people!
5.0
Mark P.
6 years ago
Great service, very helpful.Thanks
5.0
Kyle C.
6 years ago
Just had our carpet replaced by Don's and were pleasantly surprised with the process. We had an idea of what we were looking for, were quickly pointed towards the options we needed and had something picked out within minutes. Don's provided a free estimate within a business day that included removal/disposal of old carpet and padding, new carpet and padding install, assistance with furniture moving, and a one week turnaround. All of this was included in their quote. Additionally, they say they have a two year install warranty.We actually called four stores with the exact same specs as the quote we received from Don's and they beat them all by ~5% (including all of the items mentioned above). No other store included furniture moves without additional fees.Would recommend Don's and will likely be using them again soon for some other floor work.
5.0
Chip C.
6 years ago
Family run business with great customer service!
5.0
Meghan N.
6 years ago
2.0
Shawna C.
6 years ago
Went in to look at tile for a remodel. Was in there for 15 minutes looking at tile. No one came to see if I needed any help. The person at the front did not greet me when I walked in and the man I passed, and said hi to, didn’t respond. Poor customer service and poor selection of tile.
5.0
Lisa C.
7 years ago
5.0
Russell P.
7 years ago
I have been using Don's for about 3 years for my flooring needs. I am a remodeling contractor that demands the best for my customers and Don's Floor Gallery always delivers.
Don's G.
7 years ago
Thank you Russell. We appreciate you!!
1.0
Hershel B.
7 years ago
Walked in with wife and granddaughter. 3-4 people were sitting at desk in middle of the store. We must have been wearing invisible clothing. No one acknowledged us or ever came to help. After a while I took granddaughter outside. My wife walked back to the desk area. A woman said Can I help you? My wife said "I was going to buy an entire house of flooring but you all are obviously too busy to help me". We left. Won't ever go back. Rude.
Anonymous
7 years ago
Hershel,I want to sincerely apologize for this experience you have had. I have made sure …Hershel,I want to sincerely apologize for this experience you have had. I have made sure our entire staff has been informed of this situation. There is no excuse for the service you have received. Please know, our hearts' intent is for each and every person to feel welcome and comfortable here . Thank you for sharing so that we can make steps to insure that this won't happen in the future. We would appreciate the chance to earn your business back.Sincerely,DonOwner of Don's Floor GalleryMore
5.0
Ryan D.
7 years ago
Great staff. Great selection of flooring in Edmond!
Don's G.
7 years ago
Thank you for your kind review! Our experienced staff is dedicated to finding the perfect floor for each person's needs.
5.0
s m.
7 years ago
Great selection of quality flooring.
Anonymous
7 years ago
Thank you for your kind rating. We appreciate your feedback and your business!
5.0
J M.
7 years ago
Anonymous
7 years ago
Thank you for your kind rating. We appreciate your feedback and your business!
1.0
Sean J.
7 years ago
I had a friday morning scheduled for someone to come give an estimate on a repair and install. Never showed. Called them again and got it rescheduled for the following Monday morning. Again, no one showed up or called.
5.0
Jorgitoo L.
8 years ago
Anonymous
7 years ago
Thank you for your kind rating. We appreciate your feedback and your business!
5.0
Lacey W.
8 years ago
5.0
Brian S.
9 years ago
5.0
Lanetta B.
9 years ago
5.0
Jonathan T.
9 years ago
Ronnie W. helped me out in a crunch today and went way above any service I would expect. Thanks for all your help and advice!
Don's G.
7 years ago
Jonathan, Thank you for the positive feedback! We take pride in our sales team and their dedication to customer satisfaction.
2.0
Kathleen D.
10 years ago
A year ago we had them install carpet and wood floors in our home. They did a great job. We have a small problem with our wood floor and they don't seem to want to take care of it. They have been telling me for five months now that they will fix it, but so far they haven't. Do they not stand behind their product?
Kathleen D.
9 years ago
After I posted this, they fixed it and did a great hub.
Don's G.
7 years ago
Kathleen, Thank you for reaching out! We appreciate your feedback and are happy to hear that the issue was resolved to your satisfaction.
5.0
Kari C.
11 years ago
1.0
Sidney R.
11 years ago
5.0
Suzan M.
11 years ago
1.0
gb6mb6 C.
14 years ago
web site gone
web site gone
0.0
gb6mb6
14 years ago
web site gone
4.0
J J.
18 years ago
Great Flooring Gallery
Don's floor gallery is a great place to go for all your flooring needs. Sorry to sound like a commercial, but that is the best, simplest way to put it. They have tons of samples of their products: wood, carpet, tile, glass, mica, you name i...