VIC'S CARPET & FLOORING

4.5
|
27 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Vic's Carpet & Flooring N48 W36115 E Wisconsin Ave, Oconomowoc, WI 53066-3254 262-560-0500 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
27 Reviews

Reviews


5.0
7 months ago The entire process was excellent from the time we walked into the store to the time the installers finished. Jennifer was extremely helpful in suggesting product lines and discussing colors, textures, etc. She really knows her stuff and what works in certain rooms. Kevin did the measuring and scheduled the installation of our flooring to meet our schedule. The installers Ray and Elliot did a great job with attention given to every little detail. We are glad we purchased local and not from a big box chain.
5.0
last year Carpeting Upgrade The work was done as proposed and in the time frame proposed. We are very satisfied with the work done and the final results.
5.0
last year Very much pleased with our new flooring. We visited over 7 other places and found Vic's to be competitive even lower. Joe and Scott (the installers) worked efficiently and quickly. Our installation was not large but more complicated. Well done!!
2.0
last year Vic's refused to give me a credit for a full, unopened box of flooring tiles ($100+) after they did a flooring installation. Vic's did the measurements and therefore should be responsible for over-ordering of product. My husband went in to the store and explained this when he tried to return the tiles but was told in a condescending manner that they would not accept a return because we would be likely to need replacement tiles down the line (as if he was unable to make thisdecision for himself. I also explained that I had several extra loose tiles that I was not attempting to return.). My building contractor then contacted the owner of Vic's, explained my frustration and was told the same thing. My contractor was really surprised at the unwillingness of Vic's to do anything for me on this problem as he sends Vic's a lot of business, including my two-room flooring install which ran several thousand dollars. I was willing to meet Vic's half way on this, such as taking an in-store credit for half the cost of the unused tiles (~$50) but they were unwilling to budge. They'd apparently rather tick off a good customer and risk future jobs from a local contractor than work towards a reasonable resolution. While the workmanship was good and the price was a little high but reasonable, I can't recommend Vic's because of the way that they handled this situation. They over-order materials and the customer pays for their mistake. I will not be giving Vic's any business in the future and I will tell my friends and neighbors about how unpleasant it was to do business with Vic's. I'd recommend that you go elsewhere as well.
2.0
last year Vic's refused to give me a credit for a full, unopened box of flooring tiles ($100+) after they did a flooring installation. Vic's did the measurements and therefore should be responsible for over-ordering of product. I went in to the store and explained this when I tried to return the tiles but I was told in a condescending manner that they would not accept a return because I would be likely to need replacement tiles down the line (as if I was unable to make this decision for myself. I also explained that I had several extra loose tiles that I was not attempting to return.). My building contractor then contacted the owner of Vic's, explained my frustration and was told the same thing. My contractor was really surprised at the unwillingness of Vic's to do anything for me on this problem as he sends Vic's a lot of business, including my two-room flooring install which ran several thousand dollars. I was willing to meet Vic's half way on this, such as taking an in-store credit for half the cost of the unused tiles (~$50) but they were unwilling to budge. They'd apparently rather tick off a good customer and risk future jobs from a local contractor than work towards a reasonable resolution. While the workmanship was good and the price was a little high but reasonable, I can't �recommend Vic's because of the way that they handled this situation. They over-order materials and �the customer pays for their mistake. I will not be giving Vic's any business in the future and I will tell my friends and neighbors about how unpleasant it was to do business with Vic's. I'd recommend that you go elsewhere as well.
2.0
last year Vic's refused to give me a credit for a full, unopened box of flooring tiles ($100+) after they did a flooring installation. Vic's did the measurements and therefore should be responsible for over-ordering of product. I went in to the store and explained this when I tried to return the tiles but I was told in a condescending manner that they would not accept a return because I would be likely to need replacement tiles down the line (as if I was unable to make this decision for myself. I also explained that I had several extra loose tiles that I was not attempting to return.). My building contractor then contacted the owner of Vic's, explained my frustration and was told the same thing. My contractor was really surprised at the unwillingness of Vic's to do anything for me on this problem as he sends Vic's a lot of business, including my two-room flooring install which ran several thousand dollars. I was willing to meet Vic's half way on this, such as taking an in-store credit for half the cost of the unused tiles (~$50) but they were unwilling to budge. They'd apparently rather tick off a good customer and risk future jobs from a local contractor than work towards a reasonable resolution. While the workmanship was good and the price was a little high but reasonable, I can't recommend Vic's because of the way that they handled this situation. They over-order materials and the customer pays for their mistake. I will not be giving Vic's any business in the future and I will tell my friends and neighbors about how unpleasant it was to do business with Vic's. I'd recommend that you go elsewhere as well.
5.0
last year Everything was perfect "Everything about Vic's flooring, the laminate we bought, and the installation process couldn't have been better. We're new to the area so we decided on using Vic's Flooring based on their reviews. So glad we did!"
5.0
last year We have been going to Vic's for around 10 yrs..very happy with everyone we have met, or who has done the installation. Finally met Vic tonight!!
5.0
last year service Great service start to finish. will be using them again.
last year "
Thank you for your purchase. Enjoy your new vinyl floors!
"
5.0
2 years ago Excellent company to work with! "We purchased our flooring through Vic's and had it installed last week. Jessica, Kevin, and the installers were great to work with and we will use Vic's for any future flooring needs."
2 years ago "
It was a pleasure working on your project with you, enjoy your new floor!!
"
5.0
2 years ago very happy with my new floo "I was pleased with my experience in the store and throughout the installation process. They were very responsive, helpful and the install was done in a professional manner. The installation crew did an exceptional job, and were helpful, friendly and accommodating. My overall experience was great!"
2 years ago "
I'm glad you were able to find a great new floor for your home! Thank you!
"
5.0
2 years ago Great Company!!!!! I love Vic's Carpet & Flooring! I believe in buying from the local smaller stores then the big box stores because you will always get better service. With Vic's you get Above & Beyond service from Kevin the owner to his sales people to the installer! Great prices and quality flooring!!!
2 years ago "
So glad to help you a few times already with new flooring, we can't wait to help you with your next project!
"
5.0
2 years ago Excellent work Vic's employees were always kind and considerate. Especially since I took about two years to make up my mind on style and color. Always helpful in picking between wood and carpet and finally pattern and color. The installation crew was also easy to deal with and did a superb job.
2 years ago "
We enjoyed being able to help you find the perfect carpet choice!
"
5.0
2 years ago So pleased! The patience and continued assistance I received through many weeks of samples being taken home was admirable. A new addition to their carpet choices finally proved to be PERFECT for our needs and the installation was flawless. We are so happy with the results.
2 years ago "
I am glad we could help you find the perfect carpet!!
"
5.0
2 years ago Fast and thorough. The flooring we chose was exactly what we wanted. The work was done fast and very neat. The price was less than expected. We were very pleased.
2 years ago "
We enjoyed helping you with your project, thanks again!
"
5.0
2 years ago Job well done "The customer service was exceptional, they were happy people to deal with. Kevin was very accommodating and spot on. The installers Elliott and Joe are to be commended because of there work ethics and personalities. This is the third time I have worked with them and it won't be the last!!"
2 years ago "
Thank you so much, we enjoyed working on your project!
"
5.0
2 years ago Very pleased! "We are very pleased with the quality of product and service provided by Vic's. Jessica, our sales person, was extremely knowledgeable and helpful. We told her our needs and she directed us to products and colors that greatly shortened our search. The installation also went very smoothly and looks great."
2 years ago "
Thank you so much, it was a pleasure working with you!!
"
5.0
3 years ago This customer did not leave a comment.
3 years ago Thanks Jessica and Kevin you two are awesome!!! Made a post on my wall!!! So grateful!! :):):)
5.0
3 years ago Great Customer Service Vic's does a great job. Exceptional customer service.
3 years ago "
Thank you for the review Debbie, it was a pleasure helping you with your new flooring!
"
5.0
3 years ago Great Experiance "A knowledgeable sales staff that helped to coordinate colors and textures, an experienced estimator who explained the details of the installation and a talented flooring crew that was on time, tidy, perfectly installed our tile and explained how to maintain it gave us a great experience."
3 years ago "
Thank you very much! So glad we could help you out with your new flooring!
"
5.0
3 years ago Great store Bought a couple months ago and we are very pleased. Great staff and installers!
3 years ago "
Thank you very much Patti, it was a pleasure working on your project with you!
"
5.0
3 years ago My husband and I went into Vic's on Monday with what we thought was an impossible request. Having carpet installed in our babies bedroom by the end of the week. Kevin was amazing. Not only did he help is find the perfect carpet, but also was able to schedule the install on Wednesday, at a great price. The install crew was amazing too! They left our home very clean, and the carpet looks great. We will defiantly go back to them with all of our flooring needs.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Vic and Kevin do an outstanding job! Their customer service is second to none. We were very pleased with their product selections and knowledge of their industry. Pricing was very competitive and the installation was perfect! Thank you! I would recommend them to anyone I know looking for flooring without hesitation! We will be back.
1.0
6 years ago Vic's is ok, but his installers are horrible. Singing Christmas songs, sloppy install and complaining about what they are getting paid, not good, no references for you, Kevin. You should have called after the installl to see if everything went well.
5.0
6 years ago This customer did not leave a comment.