VIC'S CARPET & FLOORING
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Vic's Carpet & Flooring
N48 W36115 E Wisconsin Ave, Oconomowoc, WI 53066-3254
262-560-0500
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Drewcole B.
5 months ago
Our new floors are gorgeous! We could not thank Vic’s enough for such an easy process! We never imagined getting such a big project completed would happen so seamlessly. Old flooring and carpet removal, furniture and appliance moving, install and service that included connecting us with a plumber to get our new toilet put in!
5.0
Brenda W.
5 months ago
The condo worked on was built in the 70s. So many layers to go through.Dan was our installation guy, and he was 👍.Hard working hardly even took a break.At the time they were installing our floors, I had a group working at a different location and because I wasn't there to supervise the crew was standing around talking and at that time I didn't know if I was paying by the hour.My point being, the quote you get is what you pay, no need to worry about lazy!Definitely not my experience with this company. Great job!We will be hiring them to finish carpet on our stairs and basement when we can get it ready.Michelle (front desk) was knowable and very helpful in helping pick flooring for our needs. Thanks to all of you there.We'll be talking soon.Next project 🙄👍
5.0
Brian B.
5 months ago
Great customer service. They have an excellent showroom with lots of good selections to choose from. Walking into the showroom I was always greeted with a sincere “Hello” and they were very attentive to my questions and needs.I will use them in the future and I would high recommend you use there services too.
Anonymous
5 months ago
Thanks for taking the time to leave a glowing review Brian! We appreciate your business.
5.0
Lori L.
5 months ago
Great place to get flooring!
Anonymous
5 months ago
We couldn’t agree more!😉
5.0
Audrey O.
5 months ago
The installer, Shane was wonderful. Very kind and quick. Great job!
Anonymous
5 months ago
Thanks for the review! We hope you enjoy your new luxury vinyl plank flooring!
5.0
Ginger S.
6 months ago
Knowledgable and friendly! Carpet came as expected and installation was perfect. I would recommend Vic's Carpet and Flooring to others.
Anonymous
6 months ago
Thanks Ginger! We appreciate your business.
5.0
Louise H.
6 months ago
They have a great selection, helpful sales staff and efficient, expert installers. Don't bother shopping around, as THIS is the place for all your flooring!
Anonymous
6 months ago
Thanks for the review Louise! Enjoy your new carpet.
5.0
Denise B.
6 months ago
5.0
Megan W.
6 months ago
Pleasant experience. Quality products. Nice people.
Anonymous
6 months ago
Thanks Megan!
5.0
Mark Z.
6 months ago
Vic’s was great to work with, they gave us a lot of options in kitchen flooring to choose from. Jennifer was very helpful and stayed in contact with us throughoutHighly recommend them
Anonymous
6 months ago
Your new LVP flooring looks great! Thanks again for your business.
5.0
John W.
6 months ago
Outstanding staff. Took a lot of time and patience helping me through the selection and purchasing process. Installation process was excellent. The end result is amazing.
Anonymous
6 months ago
Thanks John! Glad we could help cozy up that living room with new carpet.
5.0
S N.
6 months ago
Our experience with Michelle, Kevin, Caleb and Mark was nothing short of exceptional. We are thrilled with our whole house new Kardean flooring, baseboards and shoe. Caleb and Mark are excellent installers and just really good guys. We’ve had some previous bad experiences with flooring but are so thankful we were recommended to Vic’s.
Anonymous
6 months ago
You picked the right product for your home! We know you will love the Karndean luxury vinyl plank for years to come. Thanks again for trusting us with your flooring transformation.
5.0
Amy B.
7 months ago
We absolutely love this place! They make it so easy to match a vision to a product without ever feeling oversold. Their team provides the education needed for decision making to ensure the best product is used according to project specifications and usage.
Anonymous
6 months ago
Thanks Amy!
5.0
Steve F.
7 months ago
It was a pleasure working with them. They had a great selection a good prices. I will use them again.
Anonymous
7 months ago
Thanks Steve! We hope you enjoy that new space with your family.
5.0
Deb L.
7 months ago
Second time within one year that I have been delighted with the sales and service at VICS! A great selection, probably too many choices! ;) and both times I was fortunate enough to work with Jennifer, who helped me tremendously with my decision making! Super pleasant installation, staff who worked hard, and did a great job cleaning up!
Anonymous
6 months ago
We appreciate your repeat business!
5.0
Marsha S.
7 months ago
Employees are very nice and knowledgeable. The installer was great also
5.0
Mark B.
7 months ago
Always Great & Prompt Service! Wonderful staff to work with! We really enjoy working with Vic’s Carpets, as they always take pride in provided quality products and service!
5.0
Lin M.
7 months ago
Vic’s was a great place. Kevin and his staff were very helpful with high quality selections to choose from. We were extremely pleased with our choice of fine New Zealand wool carpeting. Kevin scheduled an Installation date and it was met. The installation crew was on time, professional and did an outstanding job. We have been customers of Vic’s carpeting for 40 years and always pleased with the service. I give Vic’s my highest recommendation.
Anonymous
7 months ago
Thanks again for all your business over the past 40 years!
5.0
Jeannine W.
7 months ago
Very friendly and knowledgeable staff. I've worked with Vic's twice now and would use them again.
Anonymous
7 months ago
Thanks Jeannine for your loyalty!
5.0
Betsy K.
8 months ago
Anonymous
8 months ago
Thank you Betsy for the 5 star review!
5.0
tom v.
8 months ago
5.0
Jeff F.
10 months ago
Top notch installation Two wonderful guys very respectful Kevin and staff great . Didn’t even shop around used Vics years ago #1
5.0
matthew m.
12 months ago
5.0
Katrina J.
last year
Had our den carpet stretched by Jim who did an amazing job.Very professional and knowledgeable. Would highly recommend
Anonymous
last year
Thanks Katrina for taking the time to leave us a review!
5.0
Dan N.
3 years ago
Huge selection
5.0
Jkolb20
3 years ago
5.0
Paul M.
3 years ago
Very helpful staff, good prices for the services they provided.
5.0
J M.
3 years ago
5.0
Luke B.
3 years ago
Great people to work with
5.0
Jim K.
3 years ago
Vic’s estimate not only came in way under other local competitors, their installers were on time and professional. The installation was flawless. Couldn’t have asked for a better experience!
Anonymous
3 years ago
Thanks Jim! We appreciate your business!
5.0
Margaret H.
4 years ago
5.0
Cory H.
4 years ago
We explored many carpet stores before choosing Vic's. A large project to re-carpet our entire house. I had a lot of questions and expected top quality service for the price. All of my questions answered & service was excellent.Competitive price, knowledgeable staff, and wonderful installers. Couldn't have asked for a smoother process. No complaints.
5.0
Ted
4 years ago
Vic's was recommended to us, and we are glad they were. Michelle, Kevin and Dan, were awesome to work with. They helped us with our selection process, installation issues, and the installation was great. We are extremely happy with the professional of all involved, quality of the product, and overall experience of our flooring purchase. THANK YOU!
1.0
Leslie C.
4 years ago
Takes so many calls to get a response. I WILL change my review IF I ever hear from them. Pretty frustrating
5.0
Mary A.
4 years ago
Great selection. Jeff V is so knowledgeable and a great guy to work with!
Anonymous
4 years ago
Thanks Mary! We couldn't agree more!
5.0
Mary H.
5 years ago
5.0
Eric B.
5 years ago
awesome deals and really good installers, good quality products
5.0
jo w.
5 years ago
So far I'm very pleased! Michelle very knowledgeable and helpful. I wasn't sure what I wanted, but she helped to narrow down my choice and "got it". Very excited to get measurements and estimate..then new flooring!!
5.0
Kimberly M.
5 years ago
Great service, prices and knowledgeable.
5.0
Kimberly U.
5 years ago
Great experience!!
5.0
Carolyn A.
5 years ago
5.0
Georgia W.
6 years ago
2.0
Sue L.
6 years ago
5.0
Gary Z.
7 years ago
5.0
Carpeting U.
7 years ago
Carpeting Upgrade
The work was done as proposed and in the time frame proposed. We are very satisfied with the work done and the final results.
5.0
Carolyn T.
7 years ago
Very much pleased with our new flooring. We visited over 7 other places and found Vic's to be competitive even lower. Joe and Scott (the installers) worked efficiently and quickly. Our installation was not large but more complicated. Well done!!
4.0
Bonnie H.
8 years ago
1.0
Terri K.
8 years ago
Vic's refused to give me a credit for a full, unopened box of flooring tiles ($100+) after they did a flooring installation. Vic's did the measurements and therefore should be responsible for over-ordering of product. My husband went in to the store and explained this when he tried to return the tiles but was told in a condescending manner that they would not accept a return because we would be likely to need replacement tiles down the line (as if he was unable to make this ...decision for himself. I also explained that I had several extra loose tiles that I was not attempting to return.). My building contractor then contacted the owner of Vic's, explained my frustration and was told the same thing. My contractor was really surprised at the unwillingness of Vic's to do anything for me on this problem as he sends Vic's a lot of business, including my two-room flooring install which ran several thousand dollars. I was willing to meet Vic's half way on this, such as taking an in-store credit for half the cost of the unused tiles (~$50) but they were unwilling to budge. They'd apparently rather tick off a good customer and risk future jobs from a local contractor than work towards a reasonable resolution. While the workmanship was good and the price was a little high but reasonable, I can't recommend Vic's because of the way that they handled this situation. They over-order materials and the customer pays for their mistake. I will not be giving Vic's any business in the future and I will tell my friends and neighbors about how unpleasant it was to do business with Vic's. I'd recommend that you go elsewhere as well. See More
2.0
Randy K.
8 years ago
2.0
Randy
8 years ago
Vic's refused to give me a credit for a full, unopened box of flooring tiles ($100+) after they did a flooring installation. Vic's did the measurements and therefore should be responsible for over-ordering of product. I went in to the store and explained this when I tried to return the tiles but I was told in a condescending manner that they would not accept a return because I would be likely to need replacement tiles down the line (as if I was unable to make this decision for myself. I also explained that I had several extra loose tiles that I was not attempting to return.). My building contractor then contacted the owner of Vic's, explained my frustration and was told the same thing. My contractor was really surprised at the unwillingness of Vic's to do anything for me on this problem as he sends Vic's a lot of business, including my two-room flooring install which ran several thousand dollars. I was willing to meet Vic's half way on this, such as taking an in-store credit for half the cost of the unused tiles (~$50) but they were unwilling to budge. They'd apparently rather tick off a good customer and risk future jobs from a local contractor than work towards a reasonable resolution.While the workmanship was good and the price was a little high but reasonable, I can't recommend Vic's because of the way that they handled this situation. They over-order materials and the customer pays for their mistake.I will not be giving Vic's any business in the future and I will tell my friends and neighbors about how unpleasant it was to do business with Vic's. I'd recommend that you go elsewhere as well.
5.0
DogsKids5
8 years ago
Everything was perfect
"Everything about Vic's flooring, the laminate we bought, and the installation process couldn't have been better. We're new to the area so we decided on using Vic's Flooring based on their reviews. So glad we did!"
5.0
Kendra C.
8 years ago
We have been going to Vic's for around 10 yrs..very happy with everyone we have met, or who has done the installation. Finally met Vic tonight!!
5.0
thereviewjust b.
8 years ago
service
Great service start to finish. will be using them again.
Anonymous
8 years ago
" Thank you for your purchase. Enjoy your new vinyl floors! "
5.0
JVA2
9 years ago
Excellent company to work with!
"We purchased our flooring through Vic's and had it installed last week. Jessica, Kevin, and the installers were great to work with and we will use Vic's for any future flooring needs."
Anonymous
9 years ago
" It was a pleasure working on your project with you, enjoy your new floor!! "
5.0
SuzieQ
9 years ago
very happy with my new floo
"I was pleased with my experience in the store and throughout the installation process. They were very responsive, helpful and the install was done in a professional manner. The installation crew did an exceptional job, and were helpful, friendly and accommodating. My overall experience was great!"
Anonymous
9 years ago
" I'm glad you were able to find a great new floor for your home! Thank you! "
5.0
Gina
9 years ago
Great Company!!!!!
I love Vic's Carpet & Flooring! I believe in buying from the local smaller stores then the big box stores because you will always get better service. With Vic's you get Above & Beyond service from Kevin the owner to his sales people to the installer! Great prices and quality flooring!!!
Anonymous
9 years ago
" So glad to help you a few times already with new flooring, we can't wait to help you with your next project! "
5.0
Stillindoubt
9 years ago
Excellent work
Vic's employees were always kind and considerate. Especially since I took about two years to make up my mind on style and color. Always helpful in picking between wood and carpet and finally pattern and color. The installation crew was also easy to deal with and did a superb job.
Anonymous
9 years ago
" We enjoyed being able to help you find the perfect carpet choice! "
5.0
Connie
9 years ago
So pleased!
The patience and continued assistance I received through many weeks of samples being taken home was admirable. A new addition to their carpet choices finally proved to be PERFECT for our needs and the installation was flawless. We are so happy with the results.
Anonymous
9 years ago
" I am glad we could help you find the perfect carpet!! "
5.0
Doug
9 years ago
Fast and thorough.
The flooring we chose was exactly what we wanted. The work was done fast and very neat. The price was less than expected. We were very pleased.
Anonymous
9 years ago
" We enjoyed helping you with your project, thanks again! "
5.0
Ellen
9 years ago
Job well done
"The customer service was exceptional, they were happy people to deal with. Kevin was very accommodating and spot on. The installers Elliott and Joe are to be commended because of there work ethics and personalities. This is the third time I have worked with them and it won't be the last!!"
Anonymous
9 years ago
" Thank you so much, we enjoyed working on your project! "
5.0
Happy1
9 years ago
Very pleased!
"We are very pleased with the quality of product and service provided by Vic's. Jessica, our sales person, was extremely knowledgeable and helpful. We told her our needs and she directed us to products and colors that greatly shortened our search. The installation also went very smoothly and looks great."
Anonymous
9 years ago
" Thank you so much, it was a pleasure working with you!! "
5.0
Jacci B.
9 years ago
Jacci B.
9 years ago
Thanks Jessica and Kevin you two are awesome!!! Made a post on my wall!!! So grateful!! :):):)
5.0
Debbie1
9 years ago
Great Customer Service
Vic's does a great job. Exceptional customer service.
Anonymous
9 years ago
" Thank you for the review Debbie, it was a pleasure helping you with your new flooring! "
5.0
Dano
9 years ago
Great Experiance
"A knowledgeable sales staff that helped to coordinate colors and textures, an experienced estimator who explained the details of the installation and a talented flooring crew that was on time, tidy, perfectly installed our tile and explained how to maintain it gave us a great experience."
Anonymous
9 years ago
" Thank you very much! So glad we could help you out with your new flooring! "
5.0
Patti
9 years ago
Great store
Bought a couple months ago and we are very pleased. Great staff and installers!
Anonymous
9 years ago
" Thank you very much Patti, it was a pleasure working on your project with you! "
5.0
Melissa S.
10 years ago
My husband and I went into Vic's on Monday with what we thought was an impossible request. Having carpet installed in our babies bedroom by the end of the week. Kevin was amazing. Not only did he help is find the perfect carpet, but also was able to schedule the install on Wednesday, at a great price. The install crew was amazing too! They left our home very clean, and the carpet looks great. We will defiantly go back to them with all of our flooring needs.
5.0
Marty P.
11 years ago
5.0
Eric E.
11 years ago
Vic and Kevin do an outstanding job! Their customer service is second to none. We were very pleased with their product selections and knowledge of their industry. Pricing was very competitive and the installation was perfect! Thank you! I would recommend them to anyone I know looking for flooring without hesitation! We will be back.
1.0
maggy m.
13 years ago