BLACKHURST CARPETS

4.2
|
19 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Blackhurst Carpet & Furniture 1084 E State Rd Ste R, American Fork, UT 84003-2819 801-756-2269 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
19 Reviews

Reviews


5.0
3 days ago Blackhurst installed our carpet on our new construction home and the installer who came out did a fantastic job! We did a low profile/patterned carpet and we were worried about it all running the same direction, so we talked with Brook at Blackhurst and he made sure it ran the same direction, and the seams were so well done that unless you know where they are you can't see them! We love how it all turned out. Everyone at Blackhurst was patient and kind with us and always super helpful. Thanks Blackhurst for a job well done!
5.0
6 months ago Great service! They were attentive and helpful and am so happy I went with them for my carpeting needs!
4.0
9 months ago I have made several significant purchases from Blackhurst over the past 13 years. Every time they have provided pleasant valuable assistance and the products have been very dependable quality. The only concern I have is that once after the sale completed they were painfully slow to respond.
5.0
last year I will never go anywhere else besides Blackhurst Carpets. Stellar service, great prices. You will be very happy.
2.0
last year I was referred to Blackhurst by a designer and they had a good selection of carpet. It took 2-3 weeks to get the carpet ordered in and installed and it was installed improperly. I tried to explain the problem several times to several different people and was blamed for the mistake. The receptionist was rude and defensive (just the same as Charlie's review below). When I called a few months later to pay full price a second time to get the carpet re-installed properly I was treated rudely AGAIN and no one could or would answer my questions about ordering or installing. I can't recommend this store. My designer was surprised I was treated this way as she's had good experiences there, but I won't ever give them my business again. I would say they are fine if nothing goes awry, but if they cause any problems, you won't get it fixed, get a discount, or get treated kindly.
5.0
last year Blackhurst Carpet was incredible to work with. Chad was so awesome and helpful. He had some great suggestions that we would have never thought of. We bought carpet throughout our new home and LVP for one room from them. Delivery was right on schedule and the guys that installed it were so professional and great to work with. They did a great job and I love the way it all turned out. I am having them make me a huge rug for our family room now because they were so great to work with. I give them the highest rating possible!
1.0
last year Is it possible to give Blackhurst carpets a 0 star rating?! I would never recommend Blackhurst carpets to anyone. I love the look of my wood floor (done by Blackhurst), so I recommended them to my sister and a local business who were wanting the same wood. Blackhurst tried charging them full price and giving them a very low end product...even so bad the installer refused to install the floors. It got to the point where my sister had to involve an attorney. Now, we are doing some remodeling in our home and pulled up some of the carpet Blackhurst installed. The carpet guy restretching the carpet says the carpet pad used is probably the cheapest pad you can possibly get...we paid for the "upgraded 8 pound pad"!!! I DO NOT recommend anyone using this company for any project. One would expect mistakes now and again, but cheating is not ok and then their attitude once you complain or ask for an explanation is horrible.
5.0
last year This customer did not leave a comment.
3.0
last year My experience might be unique because I was ordering Ashley furniture through Blackhurst and not getting carpet or anything else they had on hand. The furniture we ordered was on back order from Ashley, but Blackhurst did a bad job at communicating the timeline to us. They said it would be a few weeks, but it ended up close to a few months. We ordered in late September and got the last piece around Christmas time. Blackhurst never gave us updates unless we called or emailed them and specifically asked for updates. Only reason this review is 3 stars instead of lower is because the price through Blackhurst was 15% cheaper than ordering directly through Ashley.
5.0
2 years ago Blackhurst Carpet has been totally outstanding! Besides having a great showroom with plenty of samples, they ordered in additional samples mailed directly to our house, and their service was awesome. They called to coordinate installation schedules, confirmed arrival times and were on top of everything with every step. Highly recommend them as a great company with extremely good customer service.
4.0
3 years ago Overall I am pleased with Blackhurst Carpet. The price was great and everyone was nice. My only complaint is that the installers walked all over my brand new carpet with their dirty shoes.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago If you are shopping for furniture, look no further! It doesn't get any better than Blackhurst Furniture!
5.0
6 years ago This customer did not leave a comment.