Crest Flooring

4.2
|
33 Reviews
Serving: Allentown, Trexlertown, East Texas, Orefield, Fogelsville, Breinigsville, Macungie, Emmaus, Maxatawny, Schnecksville, Whitehall, Bethlehem, Coplay, Alburtis
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Crest Flooring 6412 Hamilton Blvd, Allentown, PA 18106-9186 610-395-3395 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.2
|
33 Reviews

Reviews


1.0
3 months ago Buyer beware! Went to Crest flooring a few weeks ago to check out Vinyl flooring. My number one requirement, was that it was American made. I was directed to "American Made" flooring and ordered from those samples. It was special ordered and so I signed a form stating that I understood that any extra boxes that we had, we could not return. I was fine with signing this form, because it never hurts to have extra on hand. Yesterday I went to Crest to pick up my order. It was loaded in the car by their staff, so I didn't see/read the boxes. When I opened that back of my vehicle, my jaw dropped and my heart stopped, to see 20 boxes with "Made In China" staring back at me! I have had the displeasure of dealing with Cheri. She made me feel like I was lying when I explained the dilemma. She spoke with multiple people for me as well, and basically said "that's a shame", but that I was still responsible. I can return the flooring, but for a charge of 30% of the cost, which was $700 for a restocking fee! I got nowhere initially, so I walked out, cause I was so worked up. I immediately went back in, asking Cheri if she has spoken with her sales person to confirm what I had been telling her. She had not, cause "she's with another customer". Upon my insistence, Jamee was asked and confirmed what I said, cause she believed that it was American made. I do not blame Jamee, mistakes happen. As a business, Crest needs to honor what I was told and make good for that, without punishing the customer with a restocking fee. Cheri had me in tears and at one point stated, "I'm not heartless", stating they will call the flooring company, to see if this can be corrected. This should not fall on the flooring company...this is Crest floorings decision. They acknowledged misguiding me, and now Cheri wants this to fall on the company from whom they ordered it!!! I am awaiting a return call fro Cheri/Crest, with their decision. Shame on them!!!!
2 months ago Hi Denise,
It was a pleasure speaking with you last night in order for us to explain to you what events unfolded in your situation. We apologize for the experience that you encountered but also hope that you now have a clearer understanding of the situation that we were facing at the time of your visit here. We value our customer's feedback and always look upon these responses as an opportunity to grow. We are pleased to hear that you are satisfied with full refund of the money for product that was not marketed correctly. We truly appreciate your understanding since our phone conversation and equally pleased to know that your review above was posted prior to final resolution. We hope that you will visit us again and allow us to show you excellent customer service with your next floor covering purchase and hope that you and your family have a wonderful Holiday!
1.0
3 months ago Saw a number of comments on other sites regarding rudeness of staff. I went there to buy at $72/sg. yard (yes really), carpet. They would not budge on price. I asked them to at least throw in the padding, a $56 item. Cheri said she would check with the President, stated he will kill me, but will call the next day. She called and said they would not, but if we found a lower price they would match it. Are you kidding me? There are other choices. We already found one and save $250 and total customer service. Recommend find another choice.
3 months ago Crest Flooring provides sales and services that have earned us the respected "Who's Who in Lehigh Valley Business" award 35 consecutive years in a row. This reviewer calls my sales manager rude because she did not allow this individual to negotiate a lower price or "throw in the pad". Crest operates with integrity and as such, we will not compromise our core values just to get a sale. Being fair and forthright is much more important...If there was a site to review customers, I would give this person zero stars!
Steve Weisberg
President
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago I can't thank Crest enough for their amazing job on our new luxury vinyl plank floors. It's beautiful and everyone from the sales team to the estimator to the installers were friendly and professional. My parents own an auto repair shop, so using a local company was important to me. My neighbor recommended Crest to me and now I am to everyone I know! The installers even fixed my terrible sub floor and spent an extra day on the job here. I can't thank them enough.
5 months ago Thank you Kelly or taking the time to share your experience. I have luxury vinyl tiles in our kitchen and entire basement floor. GREAT product...enjoy your new floor in good health, Steve Weisberg
1.0
6 months ago This customer did not leave a comment.
6 months ago Business Owner Ed. S. The gentleman you are referring to is a 31 year veteran with my company and has always been a top producer here and someone people genuinely like. I spoke with him about your review....you were here on a busy Saturday and wanted to know if we could install a job for you in the next five days . He told you the normal time frame is 10 to 21 days and since that time frame didn't meet with your needs you left. ...obviously there are two sides to every story and while we do not like losing business, it's next to impossible to find a seat on the bus when they're all taken. Perhaps the next time you need flooring you can see your way to give us another chance. Thank you.
2.0
6 months ago What a joke! "wholesale" please... more like needless markup. We were not greeted for several minutes. While we were waiting for a salesperson we were able to look through several options we found suitable only to find most without any price indications ( bad sign). After about 10 minutes an occupied salesperson asked if we needed help. A receptionist then got us someone who asked the quintessential "How much are you looking to spend" LOL that must be the utmost tell tale unprofessional expression ever!. The guy was kind of obnoxious in an clueless way also dishing out ridiculous non sequiturs. The 20 minutes or so we spent discussing options were agonizing I could tell we needed to move on to somewhere else. I left with the impression that this place caters to mostly contractors or people who don't shop around. This was a total waste of our time. Another typical Lehigh valley comical experience.
6 months ago Business Owner Wow MP, I guess you don't like the Lehigh Valley much! I am repentant about your experience here. Thank you for your comments; I do find your review interesting ...first you say you waited several minutes to be greeted and later that became 'about ten minutes' yet during that time you said two employees did speak to you. ?? To address your comment about pricing not being indicated...we post all pricing in printed 'menus' that are available in each showroom as well as on large posters throughout the showrooms and warehouse; we do not conceal them as you suggest but are proud to post them for all to see. I am sorry your experience at Crest was so agonizing! I hope you find a flooring store that suits your personality.
5.0
6 months ago Very accommodating. We went in knowing that we wanted to bind area rugs out of cut carpet. We went in and choose 3 different patterns from the same line and they came out beautiful. Also we needed a stair runner installed and it came out beautiful. Better than we expected! Best part the installer also brought the area rugs with him so it saved us a trip.
6 months ago Business Owner Jill, Thank you for your kind words and taking time to share them publicly on Yelp. Crest has been around since 1952 and our founding beliefs of treating people as we would like to be treated are as fresh today as they were 64 years ago. Thank you again! Steve Weisberg President
5.0
8 months ago Mark Pitkoff was excellent to work with; he was interested in helping us with the best flooring choices that would meet our needs. The entire experience exceeded our expectations: there was no pressure to make choices, Mark patiently worked with us showing us a myriad of choices in hardwood and carpet. He also took the time to fully explain all of the options available to us. The installers were completely professional and were interested in providing a quality finished product. Without reservation, we highly recommend Mark and Crest Flooring to our family and friends for quality flooring at extremely reasonable prices.
8 months ago Business Owner Crest Flooring's goals were certainly met, thank you for taking time to share!!
5.0
9 months ago Wow! What an experience. All we ever ask if for retailers to have knowledgable consultants and easy to talk to...We had choices, felt comfortable the entire process and really appreciated that everyone at the store was engaged in my deal. We planned to accomplish the task in 2 visits, but we were done after one interaction and the installers were efficient and timely, too. Thanks for a great deal Crest.
3 months ago Thank you for taking the time to post your review, we all appreciate it very much.
2.0
9 months ago They gave my dad and I carpet that was already cut from :(
8 months ago Hello Paige,

I do not see a purchase under your name in order to investigate what carpet you bought and what may have happened. It would be helpful if you could give me more information and I would be happy to look into the situation and get back to you. What name was the carpet purchased under and approximately what day was it purchased?

Thank you,
Cynthia Dennis
5.0
10 months ago Crest was great to work with from the beginning! We met with Pete to choose our carpet, within two days I had someone scheduled to come measure for the installment. And then in less than 2 weeks the carpet had arrived and was installed! Everyone was great to work with including the installers. Would definitely recommend them to anyone in the Lehigh Valley looking for flooring.
3 months ago We are all thrilled that you took the time to post this review and more importantly, that your experience
with us was excellent. Hope to see you again!!
5.0
last year Just an update...as many say, the true test of carpet is how the installation and the carpet itself holds up. 13 months later, good as gold :)
last year Business Owner Thank you Candi...it is great when everything works as planned. I passed your kind words on to Pete.
5.0
last year Our entire experience with Crest was fabulous! Jaime was a great help in the showroom; honest & knowledgable (Steve Weisberg even came out to say hello). It was easy, no pressure and actually enjoyable. Jeff did measurements in house; friendly, polite and answered all my questions. Ralph scheduled our installation. He should bottle his good mood and enthusiasm! Was contagious! And the installation team of Damian, Andrew and Sam was nothing short of amazing! Arrived on time, worked hard and were also very polite. Got the job done efficiently & professionally! This is where to go for flooring!! Crest is a well oiled machine!! OUR CARPET LOOKS AWESOME!! #sohappy
last year Thank you so much for your kind words! We strive every day & every customer to make their floor covering purchase experience, the best experience. We are always thrilled to know when we have achieved or surpassed our goals! Please come back to see us when your need for flooring arises again and send your friends and family! We would love to work with more of our neighbors!!
5.0
last year Thanks to Crest Flooring for their generous donation to help a special little lady named Shelby! Steve and his team not only donated this beautiful bamboo flooring but also the time to install it. Here are some before and after photos. Now her mother Linda will have an easier time helping to care for her daughter after a life altering surgery. We all appreciate Steve and the Crest Flooring crew and are amazed at the amount of heart each individual we have encountered along the way has had in order to improve the quality of care for another human being!
5.0
last year A great big thank you for the new floor you installed for Shelby. It looks terrific. I know she loves it. Now her mother Linda can easily maneuver her from wheelchair to bed with the aide of a hoist that rolls on the new floor you provided. It is so wonderful to know there are such generous people around to make a difference in this young girl's life.
last year
5.0
last year Great service and extremely effecient! Pete helped us pick out the perfect carpeting and worked diligently to get the ball rolling...looking forward to our installation in the next couple of weeks...seems like the quality of work is second to none!!
last year Thank you so much for the kind words! By now, I trust that the flooring has been installed. We have a fantastic team of installers so I am certain that your flooring is beautiful! Please feel free to share that part of your experience as well if you would like and please come back to see us again for future floor covering needs!
last year So nice of you to say...thank you.
5.0
last year Quality carpet for a great price! Had a great overall experience with Crest Carpet. They installed carpet in both of my sons rooms as well as flooring in a small hallway between the rooms. The installers were quick, quiet and professional. Would highly recommend.
last year Business Owner Thank you for your comments...we are happy that you are happy with the work we did. We appreciate the review and hope to see you with any future flooring needs.
5.0
2 years ago Crest Flooring:) Our "Go To" floor covering specialist!
1.0
2 years ago While they have beautiful products, I will never go here again just because the staff is so rude. Every time I called and someone answered it was like I was bothering them. Rudest staff I have ever worked with. Next time I need flooring I will take my business somewhere else.
last year Business Owner Vanessa, we sincerely apologize in regards to your experience with Crest Flooring. That is not a true reflection of our company or how we feel about our customers. Our customers are our top priority and our goal is to always put their needs first. If there is anything we can do to make your experience with Crest Flooring better, please feel free to call me personally. --Steve Weisberg, President
5.0
3 years ago Great place to work! Our people make the difference with over 300 years total experience. Since 1952 doing it right in "your" community.
2.0
3 years ago Crest installed our stairway carpeting. Quality is good, selection is good, but installation on one of the stairways has a couple of the carpet treads pushing up like a big wrinkle. Unfortunately is it quite noticeable and unexpected after just one year.
last year Business Owner Paul, we are very sorry you are experiencing an issue with your stair carpet installation. We would be more than happy to provide you with after sales service, however, on Yelp there is no indication of exactly who your are or where you live. Please call us and we will be happy to discuss a solution to the problem.
5.0
3 years ago Best in the biz!!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
7 years ago I've watched Crest grow from a single-wing warehouse to the fortress of floor covering it is today. Mountains of soft carpet, endless chambers of hardwood, and a 'Visual Reality ' room make walking through an adventure in and of itself. The staff, masters of this berber and cut-pile wonderland, are the kind of folks you can trust with a decision you'll walk on for the next 10 years. But the best thing about Crest Carpet isn't in the store, it's spread throughout the houses and business in the Lehigh Valley - Good quality floors.
5.0
7 years ago very satisfied Crest did all the laminate flooring in my new hair salon...the job needed to be done in a timely fashion because of the furnishing that were to be delivered. Everything went off extremely well. Their installer did a great job and was nice to have in my salon. The sales staff was accommodating and knew their product. I would recommend Crest and will most definately use them again.