CREST FLOORING

4.7
|
339 Reviews
Serving: Allentown, Trexlertown, East Texas, Orefield, Fogelsville, Breinigsville, Macungie, Emmaus, Maxatawny, Schnecksville, Whitehall, Bethlehem, Coplay, Alburtis
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Crest Flooring 6412 Hamilton Blvd, Allentown, PA 18106-9186 610-395-3395 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.7
|
339 Reviews

Reviews


5.0
3 hours ago Top notch installation
5.0
10 hours ago Good workmanship, service & price. I highly recommend Crest Carpet.
5.0
10 hours ago Once again, a job well done!
5.0
12 hours ago Work was done perfectly. Technicians were courteous and experienced. Love the floors!
5.0
15 hours ago Great experience – – Had a very knowledgeable sales person who made our acquisition easy and pleasurable!
5.0
16 hours ago EXCELLENT IN EVERY ASPECT !!!
5.0
16 hours ago Everyone was extremely helpful and knowledgeable. One slight hiccup on the install which Crest promptly fixed! Would highly recommend Crest Flooring!
3.0
16 hours ago Waiting for installer to come back and stretch the carpet.
5.0
yesterday This customer did not leave a comment.
5.0
2 days ago Very positive buying experience where everything was well explained. The installer was great with the installation taking 2 days and no hassles. The floors look great. I love red oak.
4.0
3 days ago They came and placed our rug just as it was quoted.
2.0
3 days ago Great experience with sales associate. Installation was very poor. Seems are very visible. There are spots that look "melted". Also, where the carpet meets the tile it is pulling up already. Started pulling up days after the installation. I believe we purchased a quality rug so I don't feel it a problem with the carpet.
5.0
3 days ago We had a good experience from sales to installation. The installers were on time and friendly. They did a great job an we love our carpet.
5.0
3 days ago Wonderful experience. Would definitely use them again!
4.0
4 days ago Good job
5.0
4 days ago Excellent service at the store and a quality installation. The sales person was patient courteous and showed concern by calling us after the installation. I will gladly recommend Crest Flooring to friends an realatives.
3.0
4 days ago From day I decided I wanted carpet until installation was six weeks, for one room. A bit disappointing.
16 hours ago Business Owner Dear Mike, Thank you for taking the time to submit your review. We have spent some time looking over your job to determine where your delay came into play. We see that you came into our store during our largest sale of the year to take advantage of the incredible offers. Unfortunately, many others came in at the same time and scheduling for measuring and estimates became a lengthier process than normal. We apologize for the need to wait for this portion of your job to be completed. In addition, it appears that the carpeting you selected was not in stock at the manufacturer for a length of time. While there is nothing that we could do to change this, we do understand that this delayed the installation of your carpet that your purchased from Crest Flooring and thus set your installation immediately following the receipt of your carpet. In the end, we would like to apologize for your delay but feel confident that you have a beautiful product installed in your home that you can continue to enjoy for many years to come. Please come to visit us again when you need for floor covering arises again and stay in tune with news and specials at www.crestflooring.com
4.0
4 days ago Work was completed on time
5.0
4 days ago We were very pleased with our entire crest flooring experience from start to finish.
5.0
4 days ago Very satisfied with the product and the installation. Carpet looks Great and it was installed quickly.
4.0
4 days ago Excellent. Salesman was very helpful and the installers were great.
5.0
4 days ago Professional. Job well done
5.0
4 days ago The workmen kept the area clean and their workmanship was excellent and efficient. The sales staff were very nice to work with as well as the installers. Would definitely use your services again and will recommend you to anyone needing your services
5.0
4 days ago very pleased with the sales and install service. excellent
1.0
last week very rude staff
2.0
2 months ago None
5.0
2 months ago No
5.0
2 months ago it was good
5.0
2 months ago excellence service
4 days ago Business Owner Bill, Thank you for your response. We hope that you are enjoying your floors and look forward to seeing you the next time you have need for flooring!
1.0
3 months ago No
2 months ago Business Owner Hello Ed, We send our apologies for sending multiple review requests. We have rectified the situation to prevent it from happening in the future!
5.0
3 months ago no problems
2 months ago Business Owner Hello Deb, Thank you for taking time out to provide us with your positive review. Please come back to see us when your need for floor covering arises again and feel free to sign up for our notifications on upcoming sales and events at: www.crestflooring.com
5.0
3 months ago Person was very helpful and very polite
3 months ago Business Owner Hello Deb, Thank you for taking time out to provide us with your positive review. Please come back to see us when your need for floor covering arises again and feel free to sign up for our notifications on upcoming sales and events at: www.crestflooring.com
5.0
3 months ago It was a long wait but there is nothing that can be done about that. We are all waiting for a reason - car repair/maintenance.
3 months ago Business Owner Hello Rene, Thank you for taking the time to give us your positive review. Special order area rugs do sometimes take a little longer to come in than what we would like as well. Thank you for your understanding and please come back to see us when your need for floor covering arises again!
2.0
5 months ago Good selection of flooring, prices are fair. In terms of dealing with the sales/showroom end, there seems to be a little lack of communication. For example, our sales person instructed us to visit the showroom to look at transition strips. We happened to come in a day when he wasn't there and when we asked to see where the transition strips were, no one understood what we were talking about, kept asking us who our sales person was. Finally, one person came in and took us to where the wood transition strips are. Just a little thing.Our bigger concern was on the install side. The installers provided good quality but they reeked of smoke. The entire house smelled of smoke within 5 minutes. Upon returning from work at the end of the day, the odor had dissipated significantly but I noticed all my clothes still smelled of smoke and had to wash everything. In the past I've recommended Crest because of their selection but now that I've actually worked with them, I don't know if I would be comfortable doing so in the future.
4 months ago Business Owner Joanne, thank you for taking the time to submit a review of your experience here. We are sorry that you were disappointed with your experience here. In short, we want you to know that there are many different types of transitions made of many different materials. Our staff always tries to make sure that the product that they are recommending is suited to your current or ongoing project-thus the need to review your job. The intent was to be accurate and thorough. As far as the installation crew is concerned. Our crews and our staff are never permitted to smoke on the store or customers' premises. We have no way of asking crews to refrain from smoking when they are NOT in a customers' home. This is truly the first time we have had this complaint but will be sure to ensure that the "no smoking in customers' homes rule" is adhered to. We do hope, that since these complaints were little things as you state, that you have a beautiful product in your home, installed professionally, that you will continue to enjoy for many years to come!
5.0
5 months ago Great massage
5.0
5 months ago Truly exceptional experience
4 months ago Business Owner Chris, Thank you for your response. We hope that you are enjoying your bound rug and look forward to seeing you the next time you have need for flooring!
5.0
6 months ago 1st Class service at the Rte 100 Lab.
4 months ago Business Owner Betty, Thank you for your kind words! We hope that you are truly enjoying your braided rug and look forward to seeing you next time you have flooring needs!
4.0
7 months ago Very disappointed in the low durability of the Adura flooring product. Great installers, great carpeting.
1.0
7 months ago Crest has employees that have been working with Crest for years, however, longevity does not equate to good customer service. Form the sales people to Ralph, this was a horrible experience. Never use Crest again, nor will I refer..
4.0
7 months ago Sales and install were very nice will come again when needed
5.0
7 months ago Terrific customer service both in the store and with the installation crew - thanks for the great experience. We will be back when it is time to replace our second floor carpeting.
5.0
7 months ago Very happy with the knowledgeable sales staff who helped us immensely. Quick scheduling and delivery. Also a very professional and quick installation. A very big thank you to all that were involved!
5.0
7 months ago Excellent experience working with Jamie and the install team did a great job! Thanks.
5.0
7 months ago Your selection of oriental runners was excellent. The runner I purchased looks great in my hallway. My next project will be a braided oval. Hope you sell them. HAPPY HOLIDAYS! Rene
5.0
7 months ago We always receive both good service and good value. It's why we keep coming back.
3.0
7 months ago Paperwork and process are cumbersome. Things need to be more streamlined. Installer did good job however they very unfriendly. Ok on a commercial job but not when your in someone's home
5.0
8 months ago We love our new flooring! The installation crew were awesome and very professional-they did a excellent job !
5.0
8 months ago The installers were very professional, did a great job and left the entire area very neat/clean. Tell them thanks from the Landis'
4 months ago Business Owner Hi Karen! Thanks so much for the positive words! We will certainly pass them on to our crew who installed your Luxury Vinyl. We sincerely hope you are enjoying your new flooring and look forward to seeing you again in the future!
5.0
8 months ago The installers were so nice and did a fantastic job. The floor came our beautiful and better than I could have ever imagined!
4 months ago Business Owner Hello Jennifer! Thank you so much for taking the time to submit such a shining review! We sincerely hope that you are enjoying your beautiful laminate flooring and look forward to seeing you again in the future!
5.0
9 months ago Great guidance in selecting the product that would serve me best. Timely and high quality installation.
1.0
9 months ago Buyer beware! Went to Crest flooring a few weeks ago to check out Vinyl flooring. My number one requirement, was that it was American made. I was directed to "American Made" flooring and ordered from those samples. It was special ordered and so I signed a form stating that I understood that any extra boxes that we had, we could not return. I was fine with signing this form, because it never hurts to have extra on hand. Yesterday I went to Crest to pick up my order. It was loaded in the car by their staff, so I didn't see/read the boxes. When I opened that back of my vehicle, my jaw dropped and my heart stopped, to see 20 boxes with "Made In China" staring back at me! I have had the displeasure of dealing with Cheri. She made me feel like I was lying when I explained the dilemma. She spoke with multiple people for me as well, and basically said "that's a shame", but that I was still responsible. I can return the flooring, but for a charge of 30% of the cost, which was $700 for a restocking fee! I got nowhere initially, so I walked out, cause I was so worked up. I immediately went back in, asking Cheri if she has spoken with her sales person to confirm what I had been telling her. She had not, cause "she's with another customer". Upon my insistence, Jamee was asked and confirmed what I said, cause she believed that it was American made. I do not blame Jamee, mistakes happen. As a business, Crest needs to honor what I was told and make good for that, without punishing the customer with a restocking fee. Cheri had me in tears and at one point stated, "I'm not heartless", stating they will call the flooring company, to see if this can be corrected. This should not fall on the flooring company...this is Crest floorings decision. They acknowledged misguiding me, and now Cheri wants this to fall on the company from whom they ordered it!!! I am awaiting a return call fro Cheri/Crest, with their decision. Shame on them!!!!
8 months ago Business Owner Hi Denise, It was a pleasure speaking with you last night in order for us to explain to you what events unfolded in your situation. We apologize for the experience that you encountered but also hope that you now have a clearer understanding of the situation that we were facing at the time of your visit here. We value our customer's feedback and always look upon these responses as an opportunity to grow. We are pleased to hear that you are satisfied with full refund of the money for product that was not marketed correctly. We truly appreciate your understanding since our phone conversation and equally pleased to know that your review above was posted prior to final resolution. We hope that you will visit us again and allow us to show you excellent customer service with your next floor covering purchase and hope that you and your family have a wonderful Holiday!
5.0
9 months ago Crest did a very good job all around. I would highly recommend them.
5.0
9 months ago "We had a carpet installed a couple of years ago by a different company. The carpet lifted up along two edges and created bumps in several places. The other company refused to come back out and re-stretch and re-attach the carpet, so I called Crest. They did an excellent job, removing an extra INCH from each side of the room. No wonder it bunched up. Thanks for the great job! I will be coming back when it's time for new flooring."
4.0
9 months ago "I had a great experience having my Vinyl Floors in the Kitchen/Bath installed by Crest. The sales representative that I worked with was wonderful and always very responsive. The installers they sent were friendly and professional, and did an excellent job on my floor. The only issue I had was that at the time of ordering, I was quoted 2-3 weeks later for Install. The floors arrived less than a week later, but they were not able to install them for about 5 weeks, which delayed the rest of my home renovations. A little better quoted timeline would have helped! Other than that, I had a great experience and would recommend Crest. I love my floors- thank you!"
3.0
9 months ago "Used Crest recently and job could have gone much better. Estimator did not order enough flooring, so completing the job was delayed about a week."
5.0
9 months ago "We started our process of new kitchen, bathroom & laundry room tile as well as new family room carpet a month and a half ago. The job was complete last week and we are in LOVE with the work. Great service by Tony, and everyone else we dealt with there, including the installers. Thank you all!"
5.0
9 months ago The people who came out to the house were very professional beginning with the one who measured then the installer. They arrived at the designated time. The installer did an excellent job taking great care with his work - matched the pattern beautifully & cleaned up & vacuumed before he left.
5.0
9 months ago "Had a good experience with sales person, very helpful. Love the carpet. Installers were fantastic, very courteous, polite and fast workers. Had a little trouble with carpet tile order, but everything worked out in the end."
5.0
10 months ago "Not only does the carpeting look beautiful, but it transforms each room into a 'palace'. I'm still overwhelmed at how pretty the carpeting looks each time I step into each room or the house."
1.0
10 months ago Saw a number of comments on other sites regarding rudeness of staff. I went there to buy at $72/sg. yard (yes really), carpet. They would not budge on price. I asked them to at least throw in the padding, a $56 item. Cheri said she would check with the President, stated he will kill me, but will call the next day. She called and said they would not, but if we found a lower price they would match it. Are you kidding me? There are other choices. We already found one and save $250 and total customer service. Recommend find another choice.
9 months ago Business Owner Crest Flooring provides sales and services that have earned us the respected "Who's Who in Lehigh Valley Business" award 35 consecutive years in a row. This reviewer calls my sales manager rude because she did not allow this individual to negotiate a lower price or "throw in the pad". Crest operates with integrity and as such, we will not compromise our core values just to get a sale. Being fair and forthright is much more important...If there was a site to review customers, I would give this person zero stars! Steve Weisberg President
4.0
10 months ago "This is the first time we buy from Crest Flooring. The sales experience was very good. Mark helped us pick a carpet that fits our needs and budget. Installation was great too. The team arrived on time and did a really good job. The only part where we were not completely satisfied was the installation scheduling. When we ordered the carper we were told it would be installed in approx. three weeks. After one week of ordering we got a call that our carpet was ready, unfortunately we didn't hear the voice mail after two weeks had passed. During those two weeks there wasn't another call to schedule the installation. When we called back they offered to install the carpet more than one month a half later. In the end they were able schedule the installation within four weeks. Our recently finished basement looks great with the new carpet and we can finally enjoy it."
5.0
10 months ago I used Crest flooring for our carpet installation. They did a fantastic job. They showed up on time and did a great job! The staircase came out amazing.
5.0
10 months ago "We have used Crest Carpets for many years. Install for new home 7 years ago, money gets tight and you tend to settle on some things . When I was ready to upgrade my Master Bedroom and son's room carpet there was no question who we would use."
10 months ago Business Owner "
Dear Leslie, Thank you for your kind words. You made an excellent selection in son's room and we hope that you remain happy with your purchase for many years to come! Another nice bonus to your purchase is the St. Jude selection you have made! As you know, with every St. Jude Purchase made, Shaw Flooring makes a contribution to the St. Jude Foundation! A great purchase with a great cause! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
10 months ago We would definitely use Crest Flooring again. The rug looks great!
5.0
10 months ago "We have gone back to Crest for our carpeting needs multiple times over the last 20 years. When we had questions they were handled promptly. And, the installers did a great job! We will be back again when we need to carpet the next room on our list."
5.0
10 months ago We are thrilled with our new hardwood floor. The customer service in-store with Pete Hanzlick was excellent. And we are so pleased with the attention to detail by the installation team in our home. Thank you for a job well done!
4.0
10 months ago "Crest worked with me to install on two different days and were very good to work with overall. Installation went well overall with a few minor issues (broken baseboard, etc.) I did let Chris W. know about the issue when he called. I've used Crest quite a few times in the past."
5.0
10 months ago We are very satisfied. Installers were skilled and very courteous. Thank you.
5.0
10 months ago "We recently purchased a Brazilian Cherry engineered hardwood flooring product for our great room. It was installed last week and looks amazing. Our saleswoman Jamie was just what you want in a sales person knowledgeable, friendly without being pushy. Our installer, Harry did a great job. He was professional, friendly and worked fast paying attention to detail as he went. We've used Crest before and have always been very sartisfied with their products and service."
5.0
11 months ago This customer did not leave a comment.
4.0
11 months ago "Ordered remnants to be bound. To have over 2 weeks to complete because we were going away on summer vacation. Came to pick them up post vacation, misfiled and NOT ready. But they did have them ready later in the day."
5.0
11 months ago "The service at the store and with the installation was very smooth, everyone very friendly, helpful,and professional. I would recommend Crest Flooring.Floor looks amazing, couldn't be happier, price was great too!"
5.0
11 months ago I can't thank Crest enough for their amazing job on our new luxury vinyl plank floors. It's beautiful and everyone from the sales team to the estimator to the installers were friendly and professional. My parents own an auto repair shop, so using a local company was important to me. My neighbor recommended Crest to me and now I am to everyone I know! The installers even fixed my terrible sub floor and spent an extra day on the job here. I can't thank them enough.
11 months ago Business Owner Thank you Kelly or taking the time to share your experience. I have luxury vinyl tiles in our kitchen and entire basement floor. GREAT product...enjoy your new floor in good health, Steve Weisberg
5.0
11 months ago "I've used Crest multiple times now to install carpet in my home and I've never been disappointed. Ask for Pete H. when you go into the store. He's the man! Always honest and gets you flooring that best fits your needs and budget. They always have some sort of deal going to give you a discount somewhere along the way and I financed my project as well and they helped me with that process. Install was fast and painless. Carpet looks great, feels great and my living room finally looks ready for HGTV! Thanks again Crest! Won't go anywhere else or recommend anyone else for flooring needs."
5.0
11 months ago We will shop again at Crest! We loved the value and the beauty of the carpet.
5.0
11 months ago "Great experience over all, from Chris the sales representative to the floor installers!"
3.0
11 months ago "There were a few confusions about our installation that we attribute to too many folks involved, updated computer system which everyone, even installers could access, would eliminate misunderstandings. I felt really sorry for the installer who paid the price, of having to remove the carpet on the step, which of course is a big deal."
5.0
12 months ago The work that was done on our outside steps was very professional. Crest flooring listened to our request and did a wonderful job. Thank you
5.0
12 months ago "Beautiful job! James is the best! He is professional, efficient and good mannered! Thanks, Ralph, for making sure my installation was scheduled and completed on time!"
5.0
12 months ago We are very happy with our new flooring. The installation went smoothly.
5.0
12 months ago Would highly recommend giving them a chance to quote your project.
12 months ago Business Owner "
Hi Rick,

Thank you for taking the time to submit your positive review of Crest Flooring. You have chosen a great product that should make you happy for years to come! We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
1.0
12 months ago This customer did not leave a comment.
12 months ago Business Owner Ed. S. The gentleman you are referring to is a 31 year veteran with my company and has always been a top producer here and someone people genuinely like. I spoke with him about your review....you were here on a busy Saturday and wanted to know if we could install a job for you in the next five days . He told you the normal time frame is 10 to 21 days and since that time frame didn't meet with your needs you left. ...obviously there are two sides to every story and while we do not like losing business, it's next to impossible to find a seat on the bus when they're all taken. Perhaps the next time you need flooring you can see your way to give us another chance. Thank you.
2.0
12 months ago What a joke! "wholesale" please... more like needless markup. We were not greeted for several minutes. While we were waiting for a salesperson we were able to look through several options we found suitable only to find most without any price indications ( bad sign). After about 10 minutes an occupied salesperson asked if we needed help. A receptionist then got us someone who asked the quintessential "How much are you looking to spend" LOL that must be the utmost tell tale unprofessional expression ever!. The guy was kind of obnoxious in an clueless way also dishing out ridiculous non sequiturs. The 20 minutes or so we spent discussing options were agonizing I could tell we needed to move on to somewhere else. I left with the impression that this place caters to mostly contractors or people who don't shop around. This was a total waste of our time. Another typical Lehigh valley comical experience.
12 months ago Business Owner Wow MP, I guess you don't like the Lehigh Valley much! I am repentant about your experience here. Thank you for your comments; I do find your review interesting ...first you say you waited several minutes to be greeted and later that became 'about ten minutes' yet during that time you said two employees did speak to you. ?? To address your comment about pricing not being indicated...we post all pricing in printed 'menus' that are available in each showroom as well as on large posters throughout the showrooms and warehouse; we do not conceal them as you suggest but are proud to post them for all to see. I am sorry your experience at Crest was so agonizing! I hope you find a flooring store that suits your personality.
5.0
12 months ago We had new carpet installation in our basement. Love it!!! Pete Hanzlick was our salesperson and very knowlegable!
12 months ago Business Owner "
Hi Michelle!

Thank you for taking the time to submit your positive review! We truly value our customers' feedback and are always pleased when we know that we have made you happy. You should be very happy with your selection in the basement for years to come! Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
12 months ago Very accommodating. We went in knowing that we wanted to bind area rugs out of cut carpet. We went in and choose 3 different patterns from the same line and they came out beautiful. Also we needed a stair runner installed and it came out beautiful. Better than we expected! Best part the installer also brought the area rugs with him so it saved us a trip.
12 months ago Business Owner Jill, Thank you for your kind words and taking time to share them publicly on Yelp. Crest has been around since 1952 and our founding beliefs of treating people as we would like to be treated are as fresh today as they were 64 years ago. Thank you again! Steve Weisberg President
5.0
last year "The wood flooring sales people were very patient and knowledgeable. I purchased a red oak floor for our master bedroom and it looks great. The installer did an excellent job. He was quick, neat, nice to talk to and he explained what he was doing and also did a nice job matching the wood variations so the room came out really nice."
last year Business Owner "
Dear Marty K,

Thank you for your kind words and taking the time to submit such a positive review. Your salesman, Chris will be pleased to hear that you had a positive selection and purchasing experience. The product that you chose is an excellent and beautiful wood floor that you are going to enjoy for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year The help in the showroom was excellent. The install was timely and well done.
last year Business Owner "
Dear Bill63, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
4.0
last year Crest sales and installation personnel are top notch. Overall good experience throughout our project.
last year Business Owner "
Dear Jason T, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year "Very happy with entire process, from sales to installation. Love my new floor!!"
last year Business Owner "
Dear Cmanning, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year "crest has a huge selection, and was generous in allowing us to take samples home. Most importantly, Pete was extremely helpful and patient while we were deciding."
last year Business Owner "
Dear Floor buyer, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers.Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. I will be sure to pass on your kind words to Pete as I know he will pleased. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Bought a house and had all the carpet replaced. Very pleased with the color and the installer did an excellent job installing it. He worked constantly for 2 days.glad I got carpet rather then hardwood makes the house feel cozy.
last year Business Owner "
Hello Chrisb!

Thank you for taking the time to submit your positive review. Your new St. Jude carpeting is a beautiful selection and will perform well for you for many years to come. Thank you for partnering with Crest Flooring and Shaw Flooring! As you know, Shaw Flooring donates to St. Jude for all "St. Jude" Carpet styles and all "St. Jude" carpet cushion. You can feel a sense of pride and satisfaction knowing that your purchase will be helping children in great need. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
4.0
last year "Your experience will definitely depend upon who your sales person is. We would have liked to have someone that guided us more on our product selection. We ended up doing a lot of homework on our own and made a lot of the suggestions to the sales rep. So I would give the sales piece a 2/3 but the Installation however was impeccable. They were neat, prompt and the laminate and carpet look beautiful! Communication between sales person, measurement person and installation crew needs improving!"
last year Business Owner "
Dear momof4,

Thank you for the time that you took to submit your review. We are thrilled with your installation and your product selection. I have looked into your order and see that see that you have purchased one of our St. Jude items and the corresponding padding. You can feel very good to know that the manufacturer, Shaw Flooring, donates to the St. Jude Foundation for all purchases of their products. We are happy to partner with them for such a great cause and know that you will feel satisfaction in your contribution as well. The product that you chose is a beautiful and durable product and will make you happy with your selection for many years to come. I do want to address your dissatisfaction with your salesperson. Very shortly after the time that you were making your selections in our showroom, the salesperson that you were working with was in the hospital ill. While we know that this is little consolation for the lack of customer service that you received, I thought you should know that this is not typical of the type of service that is provided and that it was unfortunately due to illness. We hope that you will again visit our showroom when your need for floor covering comes again. Please allow us to ensure that we, at Crest Flooring, do not take our customer's negative feedback lightly. While we are not perfect, we DO learn from reviews such as yours and continue to improve to provide our customers with the best customer service possible. Thank you again for your review. If you are interested in being informed of our upcoming specials and upcoming new products, please visit our website at www.crestflooring.com.
"
4.0
last year "Great ""company"" staff. Some installers are nasty!!"
last year Business Owner "
Dear Sudesh Singh,

Thank you for the time that you took to submit your review. We are thrilled with your satisfaction with the salesperson and the product selection you chose. I have looked into your order and see that see that you have purchased one of our St. Jude items and the corresponding padding. You can feel very good to know that the manufacturer, Shaw Flooring, donates to the St. Jude Foundation for all purchases of their products. We are happy to partner with them for such a great cause and know that you will feel satisfaction in your contribution as well. The product that you chose is a beautiful and durable product and will make you happy with your selection for many years to come. I do want to address your dissatisfaction with your installer. I do know which installer installed your flooring but do not know how to address the issue you have with him as I am not sure what you define as "nasty". I would welcome any feedback your can provide me with so that we can address the issue you have and correct it to prevent a problem in the future. Therefore, I will offer you my contact information so that you could give me more insight. My name is Cynthia Dennis, Operations Manager. You can contact me by phone at 610-395-3395 x 220 or email at cdennis@crestflooring.com. We hope that you will again visit our showroom when your need for floor covering comes again. Please allow us to ensure that we, at Crest Flooring, do not take our customer's negative feedback lightly. While we are not perfect, we DO learn from reviews such as yours and continue to improve to provide our customers with the best buying experience possible. Thank you again for your review. If you are interested in being informed of our upcoming specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year "Very happy with Crest and our new floor! Everything we hoped and more. Great people to work with, and their installers are top-notch. Highly recommended!!"
last year Business Owner "
Dear Frank21,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Nice carpet. Great prices friendly and curtious employees. Very helpful.
last year Business Owner "
Dear Renee, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Tony was great! Dealing with Crest has been a pleasure and I will be a repeat customer!
last year Business Owner "
Dear Jerry A, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. I will certainly pass on your kind words to Tony - he will be most pleased. We are always pleased when we have happy repeat customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again!
"
5.0
last year "It was my first time going to Crest and what a breath of fresh air from the big box stores. They heard my concerns, checked with their supplier and answered all of my questions. The whole process moved so quickly and easily. We are so happy with the end result!"
last year Business Owner "
Dear Tbyron,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Mark Pitkoff was excellent to work with; he was interested in helping us with the best flooring choices that would meet our needs. The entire experience exceeded our expectations: there was no pressure to make choices, Mark patiently worked with us showing us a myriad of choices in hardwood and carpet. He also took the time to fully explain all of the options available to us. The installers were completely professional and were interested in providing a quality finished product. Without reservation, we highly recommend Mark and Crest Flooring to our family and friends for quality flooring at extremely reasonable prices.
last year Business Owner Crest Flooring's goals were certainly met, thank you for taking time to share!!
5.0
last year Wow! What an experience. All we ever ask if for retailers to have knowledgable consultants and easy to talk to...We had choices, felt comfortable the entire process and really appreciated that everyone at the store was engaged in my deal. We planned to accomplish the task in 2 visits, but we were done after one interaction and the installers were efficient and timely, too. Thanks for a great deal Crest.
10 months ago Business Owner Thank you for taking the time to post your review, we all appreciate it very much.
2.0
last year They gave my dad and I carpet that was already cut from :(
last year Business Owner Hello Paige, I do not see a purchase under your name in order to investigate what carpet you bought and what may have happened. It would be helpful if you could give me more information and I would be happy to look into the situation and get back to you. What name was the carpet purchased under and approximately what day was it purchased? Thank you, Cynthia Dennis
5.0
last year "We are repeat customers. Recently purchased new carpeting for our master bedroom and also looked at flooring options for our great room which will be our next project. Our saleswoman, Jamie, was great. She really knew every product and assisted us in finding exactly what were looking for. The installer was also very good. Took his time and did an excellent job. We're extremely pleased."
last year Business Owner "
Dear Foxy1,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. We are always pleased when we have happy repeat customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. I will be sure to pass on your kind words to Jaime as I know she will be pleased to hear them! We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again!
"
5.0
last year "We purchased a new carpet in preparation for selling our home. Crest Flooring had a huge selection of carpets that fit our need and price range. Sherry was so nice and made recommendations on the color and type. The price was right, installation was right on time when they said it would be. The installation crew did a fantastic job, I would highly recommend Crest Flooring to my friends!!!"
last year Business Owner "
Dear Donnie,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. I will be sure to pass on your kind words to Cheri as I know that she will be pleased to hear them. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year My carpeting purchase went smoothly from selection to measurement to installation!
last year Business Owner "
Dear Annie,
Thank you for taking the time to submit your review. Your kind words are greatly appreciated. I will certainly pass your satisfaction with your installation crew. We are certain that you will be happy with your floor covering purchase for many years to come and look forward to working with you again when your need for floor covering arises again!
"
5.0
last year "I have used Crest on several occasions and each time the sales, service and install has been great."
last year Business Owner "
Dear Sharon,
Thank you for taking the time to submit your review. Your kind words are greatly appreciated. I will certainly pass your satisfaction with your installation crew. We are certain that you will be happy with your floor covering purchase for many years to come and look forward to working with you again when your need for floor covering arises again!
"
5.0
last year The floors are installed and the selection of wood flooring is outstanding.
last year Business Owner "
Hello Don,

Thank you for taking time out to provide such a positive review. Your choice in wood flooring is beautiful and we are sure that you will enjoy your flooring for many, many years to come. It has certainly a pleasure working with you and look forward to working with you again in the future when your need for flooring arises again! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials.
"
5.0
last year I own a home repair business and have been referring my Crest for years with no complaints. The prices are competitive and the installation was always great. They have a great friendly staff always there to help. Thanks for the great servce!!
last year Business Owner "
Mrhandyguy,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. We are always pleased when we have happy repeat customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. Thank you for your continued support and we look forward to seeing you again very soon!
"
5.0
last year Prompt crew on time- worked quickly and efficiently. Cleaned up behind themselves. Install work looked great.
last year Business Owner "
Dear rlscape,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. I will certainly pass your satisfaction with your installation crew. We are certain that you will be happy with your floor covering purchase for many years to come and look forward to working with you again when your need for floor covering arises again!
"
5.0
last year "They have been really careful in making sure everything is planned and measured, etc. so there are no glitches or misunderstandings. Pricing is very good The people in the store are very helpful. Everything is clearly explained. They come on time, do a great job, and finish on time. This is now the third time we are using them, and we are very happy! They`ve done carpeting, laminate flooring, and now carpeting again (after 12 years!). We would call on them again in a heartbeat"
last year Business Owner "
Dear Pops,


Thank you for taking the time to submit your review. Your kind words are greatly appreciated. We are always pleased when we have happy repeat customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again!
"
5.0
last year "The service we received was excellent.we could not be happier with the results. Everyone we felt with was very nice and very professional. The staff was nice and helpful ,the floors were installed with great care.the supervisor was excellent. Thank you crest flooring."
last year Business Owner "
Dear Lisbeth,

Thank you for taking the time to submit such a positive review. We truly appreciate your kind words. It always pleases us when we hear that we have met or exceeded our customer's expectations. We know that you will be happy with your floor covering for many years to come and look forward to working with you again when your need for floor covering arises again. As you know, word of mouth is the best form of advertising, so please pass your experience on. For more product information, notices and specials, please visit us at www.crestflooring.com.
"
5.0
last year Salesman Chris Wagner provided outstanding service throughout my flooring project. He explained all my options and recommended what he thought would be best. My new floor looks great!
last year Business Owner "
Dear Tight Lines,
Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Chris. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year Crest was great to work with from the beginning! We met with Pete to choose our carpet, within two days I had someone scheduled to come measure for the installment. And then in less than 2 weeks the carpet had arrived and was installed! Everyone was great to work with including the installers. Would definitely recommend them to anyone in the Lehigh Valley looking for flooring.
10 months ago Business Owner We are all thrilled that you took the time to post this review and more importantly, that your experience with us was excellent. Hope to see you again!!
3.0
last year "My experience has been that this is a company who prefers to work with contractors. During the sales and quoting process, they missed several deadlines that they committed to. We placed a deposit and were told someone would be out to take measurements within 48 hours - it took 96. We were told we would have a quote on the following Monday, I called on Tuesday and the quote was not for the work we reviewed with the person who came out to measure. It took another 24 + hours to get a final quote. On the flip side - the installer who put our floor in was OUTSTANDING. He was polite, efficient, clean and paid great attention to detail. He was very helpful in explaining the process, answering our questions and he left the house spotless. Alii-in-all, we did get what we paid for, but if you are going to do business with Crest, I would encourage you to do your research elsewhere and definitely stay on top of the sales staff regarding promises they make."
last year Business Owner "
Hello Mr. Edelman,

I would first like to start out by saying that we are most pleased to hear from you that you are happy with the flooring purchase and the final installation of the flooring. We strive every day to meet/exceed our customers' needs.

That being said, we are sorry to hear that you had a different interpretation of how our process works from initial deposit, to measuring, ordering and final installation. According to our records, your special order flooring took 23 days to process (scheduling and measuring, revising paperwork, ordering and final installation). We are sorry to hear that this time frame was not your interpretation of how long it takes to process a special order but we are very happy to hear that you are pleased with your final outcome.
"
5.0
last year "Crest was great to work with from the beginning! We met with Pete to choose our carpet, within two days I had someone scheduled to come measure for the installment. And then in less than 2 weeks the carpet had arrived and was installed! Everyone was great to work with including the installers. Would definitely recommend them to anyone in the Lehigh Valley looking for flooring."
last year Business Owner "
Dear AliWea,

Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Pete and the rest of the staff. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year Courteous and efficient. Looks great! Excellent!!Will use crest again
last year Business Owner "
Dear Photo mom,
Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year Impressed with the customer service from Jane and Ralph. Installation by Cain and Ben was professional and sensitive to our needs. Quality product.
last year Business Owner "
Dear Tom & Nancy,
Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Jane, Ralph, Cain, Ben and the rest of the staff. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year Crest wholesale carpeting made every effort to get our carpet installed in a timely fashion. We were very pleased with the overall friendly and professional service from beginning to installation.
last year Business Owner "
Diane and Joe,
Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "We just used them for the second time this year. We carpeted our bedroom, hallway and stairs. Very pleased with the carpet and the installation."
last year Business Owner "
Glad everything turned out the way you anticipated!! When you are ready for round three, we will be here to provide you another first class 'Crest Flooring' job. Steve Weisberg President
"
2.0
last year I WILL GIVE THE INSTALLERS A RATING OF 9 FOR THE INSTALLATION. AS FOR THE CLEANUP A {0}.
last year Business Owner "
Bud: I've spoken to Tony, the salesperson you've dealt with on this job, as well as previous jobs you purchased at Crest. Apparently the dust and dirt that you found in the kitchen was due to the process of removing the existing carpet and pad from the adjoining areas you had carpeted. Tony also mentioned that when you called to voice your displeasure for the mess that he offered to send someone over to clean up for you but you had already arranged for it to be done.
...I am very sorry for this occurrence as it certainly was not our intention to cause you any unnecessary work or expense. I have been told that in spite of his oversight in the kitchen, that the installer did clean up and vacuum all the new carpet.
Steve Weisberg
President
"
5.0
last year Overall experience was excellent. Salesman was patient and responsive to our needs. Installation was right on schedule. Very nice installation job in less than 2 hours. Price was comparable to Big box stores.
last year Business Owner "
Dear Dave1, Thank you for your kind words. You made an excellent selection in kitchen flooring and we hope that you remain happy with your purchase for many years to come! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "From helping us decide the best carpet to suit our needs to installation, the quality of the product and the service was top notch--I would never go anywhere else."
last year Business Owner "
Dear Betz1964, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to our staff. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "They came to install carpet, did a fantastic job, very nice guys, talked and joked with my wife and i.....couldn't have asked for a better job, looks great....."
last year Business Owner "
Dear Dave B, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to our installtion crew as I know they will be most pleased. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year Our salesperson Jane and the installers were wonderful to work with. They did a great job. We definitely would deal with Crest Capet for any future carpet installations. Thank you
last year Business Owner "
Dear DVDRalph, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Jane and our installation staff. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year You did an excellent job we love it. If we need carpet or hard wood flooring we will be back.
last year Business Owner "
Dear Bill & Diane, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Jane and our installation staff. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers so we look forward to seeing you again in the future!. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year Knowledgeable & experienced installers. Second floor looks great!
last year Business Owner "
Dear Karen,

The carpeting you chose for your second floor is a beautiful selection! We hope that you are happy with it and the purchase you have yet to be delivered for many years to come! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "The whole experience from start to finish was excellent !!! Very helpful, knowledgeable and responsive staff. Delivered on time and with professional expertise. Highly recommend to anyone with a flooring project."
last year Business Owner "
Dear cj_mac,

Thank you for your kind words. You made an excellent selection in kitchen flooring and we hope that you remain happy with your purchase for many years to come! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
3.0
last year "We decided to go with Crest for engineered hardwood for our entire first floor (about 1100sqft) because of the pricing, selection, and close proximity to our home. The positives: Our salesperson Chris was very helpful and knowledgeable and we quickly found a hardwood we liked. After installation the product looks wonderful and we are very happy with our choice as well as the quality of the installation. The negatives: Most of the negatives involve the pricing and negotiating (or lack thereof) of the job. I feel as though the pricing of the installation was very ""nickel and dimeish"", 75$ to move a refrigerator? Seriously? We paid a flat rate of $2.69 a sqft to install the hardwood (which is pretty standard) but the abundance of small extra fees was astonishing. $180 for ""floor prep"" (which I still never got a realistic explanation of what this consisted of). What bothered me most was the complete lack on negotiation when first drawing up the job. Our original bill was around $8300 in which almost half was labor for the installation (tons of profit there for crest). I offered $8000 cash and was not even considered. The fact that crest would have lost an $8k job over a few hundred amazed me as negotiations are pretty standard in this industry. Overall I am happy with the experience, I just don't like being nickel and dimed when I'm spending $8k on a floor."
last year Business Owner "
I am very happy that you are happy with the job we did at your home and yes, Chris is very knowledgeable with hardwood and I am glad you recognized that. To address you negative comment, Crest Flooring does not negotiate pricing as you also discovered. We have transparent pricing that offers a discount for quantity purchases generally over 900 sq. ft. Because your job was over 900 ft., you were entitled to a lower price which Chris indeed quoted to you. The installation is a completely different issue. We itemize each and every service that needs to be done on each and every job we quote. That way if someone wishes to save some expense, they can clearly see what they can and what they do not want to tackle themselves. Chris told me he reviewed each line item with you and you were able to save some money on the installation.

At Crest we are proud to say that when you buy something as important as floor covering, you get what you pay for...at Crest we do that and more!! In closing I am happy that you wrote your review and that I had a chance to repsond to it personally. Thank you!!
Steve Weisberg, President
"
5.0
last year John and Pete are the men!! Pete got me something in my price range and John expertly installed it in no time at all. Thanks Crest!!!
last year Business Owner "
Dear Sweendog,


Dear Jennie, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Pete & John as I know they will be most pleased. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year The installations was perfect! So glad we used Crest Flooring! Looking forward to adding more.
last year Business Owner "
Dear Wood Floor 18,

Your selection of flooring is one of our favorites as well and we are sure that you will be happy with your purchase for many, many years to come. We are pleased that you plan to visit us again when your need for floor covering arises again! We look forward to working with you again!!! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "I have used crest three times over the past few years, replacing carpeting in three different areas. Easy to work with and great service"
last year Business Owner "
Dear Lee27,

Dear Terri98, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to our staff. We love to hear that our customers are happy with their purchase. We also enjoy seeing our repeat customers. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "From the sales person to the installers, job well done!!"
last year Business Owner "
Dear Sonny A,

Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
last year "From the time I walked in the store Jaime was such a big help. She asked the right questions and from the samples I took home, I was able to make a quick decision. The installation of the carpet went well and looks great. Thank you..."
last year Business Owner "
Dear Jennie, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Jaime as I know she will be most pleased. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
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5.0
last year overall good experience working with Crest Carpets. Floors look great
last year Business Owner "
Dear Biss6, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Pete as I know he will be most pleased. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
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5.0
last year "Bought a high end water and odor resistant carpet and standard pad; nice financing, good installers"
last year Business Owner "
Dear Cat1234, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. You have made an excellent selection and we know you will be happy with your purchase for a very long time. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
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5.0
last year I shopped around and wanted stain master to replace a 24 year old carpet that was showing age. The people at Crest know carpet well and helped me answer all my questions. I had almost closed a deal with a hardware store until I heard a few things that changed my mind. The price was about the same so the that made the choice easy. I had enough choices to look at and the carpet looks great in my family room.
last year Business Owner "
Dear Jeffy, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. We are so pleased to know that you chose us and are certain that in the long run, you will remain happy with your purchase decision. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
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5.0
last year I got my rugs installed a couple of weeks ago and they are wonderful
last year Business Owner "
Dear Terri98, Thank you for taking time to submit such a positive review! It's always nice to hear positive remarks. I will certainly pass your nice words on to Cheri and Ralph. We also enjoy seeing our repeat customers. We strive hard every day to meet/exceed our customers' expectations and are always so pleased to know that we achieved that goal! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
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