CREST FLOORING

4.6
|
382 Reviews
Serving: Allentown, Trexlertown, East Texas, Orefield, Fogelsville, Breinigsville, Macungie, Emmaus, Maxatawny, Schnecksville, Whitehall, Bethlehem, Coplay, Alburtis
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Crest Flooring 6412 Hamilton Blvd, Allentown, PA 18106-9186 610-395-3395 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
382 Reviews

Reviews


0.0
yesterday Our salesperson was extremely helpful...showed us all of our options and why he recommended one in particular. There were a lot of initial options but after he gave us the pros and cons on each of them it became easier for us to fine tune our choice! The installers did a nice job and cleaned up before leaving.
2.0
yesterday My floor covering experience was perfect!
0.0
yesterday Crest flooring surveys are fun!
5.0
yesterday This is a test of the floor covering survey
4.0
last week the installation could have been better.
3.0
last week Great experience! I love my new floor. It is beautiful! I didn't want to put the furniture back and cover it up!
4.0
2 weeks ago The workers worked very hard and were very personable. There was just one spot that was left unfinished behind a toilet valve. Other than that, the job was well done!
1.0
3 weeks ago Excellent flooring work and matches well with existing floors
last week Business Owner Dave, Thank you for answering our email request for clarity. We, as you, do not understand how a 1 star rating was assigned to your positive review. Thank you for your purchase and please visit us again!
4.0
last month Showroom personnel werror knowledgeable and nice. The installers were nice and did a good job even though they had to work late the last day to finish the job. The only negative was they cut the wires to our security system which we had to fix.
5.0
last month My experience was great. Picked out carpet, scheduled measurement, and carpet was installed sooner than expected. Installers were quick, clean, and professional.
4.0
last month Salesman (Mark)and installers were great but it took too long to actually get carpet into our house. Back ordered product, numerous phone calls to check on progress of availability, master bedroom completed one week and upstairs rooms of smme carpet much later. Love the finished job but frustrated with the wait.
5.0
last month nice craftsman.
5.0
last month Wonderful service, reasonable price, and great installation. A very positive experience.
5.0
last month Thought the process was easy and everything looks great. Fair pricing
5.0
last month NONE
5.0
last month Excellent experience all the way around. The sales staff was great and the installation happened as scheduled and was great.
3.0
last month The up-front sales process and selection process went very smoothly, but the estimate I received prior to Ralph coming out included moving furniture and tear out. When Ralph's quote came back the number was similar enough for me not to question things. What I found out when the installers arrived was that my quote from Ralph, while similar to Jaime's quote, was actually substantially higher because it did not include tear out, disposal, and moving furniture; which was a tremendous inconvenience to me. I don't necessarily believe it was done intentionally, but the result is still poor.
last month Business Owner Hello Mr. Byrnes, Thank you for taking time to submit your review. Please know, that at any time of your sales process, you are free to ask questions of your salesperson, estimator or your installer if you feel there is an error. We have reviewed your project from its beginning and would like to explain to you what transpired. Your original quote from Jaime was based on a conversation with you of a room that had not yet been measured. Just as in paint or especially a patterned wallpaper, you can not simply calculate square footage to figure the amount of material needed to be purchased. When Jaime gave you an in-store estimate prior to professional measurement and estimate, she included all standard extra charges you may want including rip out, disposal and furniture moving. This is our standard process in effort to remain completely transparent with no hidden charges. Our customers are given these charges so that they can make the informed decision as to which options they wish to purchase. When Ralph came to your home to measure and produce an estimate, 2 things happened: 1. He found that in order to professionally install your flooring in your room, 7 more linear feet (thus 84/sf for 12' rolls) was actually needed to complete your job. This equated to an increase (based on the product you chose) of $329.28. 2. We do not remove options from installation unless it is the customer's request. Therefore, the disposal, rip up and furniture moving was removed from the estimate. We are sad to hear that your choice to remove these options resulted in a "tremendous inconvenience" to you. We offer these services for this reason and the amount of work it takes to complete these tasks ARE hard work thus the costs associated with them. At the end of your job, your ticket price was $275.47 LOWER than your in-store estimate. If you would like to discuss this matter further, please feel free to give us a call and we will be happy to review with you further. We do hope that you will find that your flooring is of great quality and workmanship and will continue to enjoy it for years to come.
last month At no time did "I" choose to remove anything. My "lower" quote as you called it was increased by the $400.00 your installers took in cash to do the job I was initially quoted. My choices never changed. Your estimate changed when "you" decided I no longer wanted the options of rip out, disposal, and furniture moving. Also, there was no room that wasn't measured. I brought all rooms and rounded up each measurement I took to account for the 3 small bi-fold closets. Clearly, everyone on your end saw there was an increase in the square footage I was originally quoted and chose to say nothing. Had I been made aware of an increase in square footage, I might have been prompted to check and see what options you removed from my quote. Attempting to make this screw-up my fault instead of the result of your company's own poor communication, will have you repeating your mistakes, to the detriment of your customers who rely on you for expertise. So yes, this was a tremendous inconvenience. $400.00 is a lot of money. Negotiating from "over the barrel" is not at all convenient. As to the quality of my flooring and workmanship, the flooring is great, the install left some to be desired, with sub-flooring showing from poor cuts in the closet area and grease stains from the door hinges upon reattaching the bedroom doors. Lastly, I would have been glad to call you to discuss further, but you left me no name.
last month Business Owner Hi Mr. Byrnes, Thank you for taking the time to answer my phone call. I am glad that we were able to discuss the entire problem as they unfolded so that we could gain a clearer perspective and to work together toward an amicable solution. We are very grateful for the opportunity to work through this with you.
last month Likewise, I appreciate that you took the time to call and better identify the issue to our mutual understanding. Thank you for hearing me out and working with me toward a resolution.
1.0
last month I would never use them again... first I hate giving negative reviews, however since the emails persist daily I will just submit one. Ok, they gave me the wrong foam mat for under the carpet... then after I told them about it, the rude old lady at the counter wanted me to pay for the garbage mat that they put there... She was very rude. They did make right on their mistake however I had to fight tooth and nail. Next, I'm still finding blood stains on my doors from where the contractor had sliced his finger. We also had to wash their sweat off the walls... And last but not least I had to re-install my closet doors, due to them putting them on the wrong way. Do yourself a favor find someone else.
5.0
last month Guys we're quick no nonsense guys in and out ... should give the guys a better vacumn than a shop vac
5.0
last month Excellent help from Tony and installation was on on the mark. Very happy.
4.0
last month Initially when we asked for help in the store it seemed like we were a bother. Our salesman quickly changed and helped us right way. He was very helpful and very nice.
4.0
last month Put in request to have molding on step nailed back on. Glue was used and they keep falling off. Was told work order submitted. Never contacted to have repaired.
4.0
last month All arrangements were made with my schedule in mind and done accurately.
5.0
last month great job will use again thx
5.0
last month Good service. Quick arrival of orders.
5.0
last month I already filled this out. We were extremely happy with our experience from sales to installation. Everyone was friendly and helpful and the installer was on time and did a beautiful job. We love the feel of our new carpet on our bare feet when we get out of bed.
5.0
last month Great service & unparalled installations. From sales to installation the communication was open, accurate & professional.
5.0
last month Everyone very friendly. Installation went smoothly.
4.0
last month Very pleased!
5.0
last month Excellent service/great work
4.0
last month We ordered Tavern grade hardwood flooring we were told that it had some not holes and shortboards that's not truly correct it has tons of not holes and holes directly down to the floor that I had to fill with wood putty the threshold to the steps did not match the rest of the hardwood the installer had a piece on his truck that he had in touch up before installation now I have to review months there are some finish issues on some of the boards that I have not yet addressed in person with the staff of crest
4.0
last month Installers were professional and did a good job!
5.0
last month Totally satisfied
5.0
last month Great experience.
5.0
last month We were very pleased with the service and our carpet purchase.
5.0
last month No
3.0
last month Good quality flooring. Customer service needs improvement. It should not be so difficult to try and schedule your service. You either want the business or you don't. It will definitely make me think twice when I am looking for flooring.
5.0
last month We were very well pleased with the quality of work done and the guys were great too! Overall it was a great customer service experience from beginning to end. Thank you!
5.0
last month FANTASTIC !!!!
1.0
last month Crew stole money...workmamship is shotty at best...not worth the additional expense. Quality no better than a big box store
last month Business Owner Mr. Renault, we have given a lot of research and consideration to this review before answering. We take a lot of pride in what we do as do our installation team. We were extremely taken aback by your words. What strikes us most is that there has been no communication from you to us regarding any of these claims. In regards to workmanship and quality, we do provide a 2 year labor warranty as well as your specific product warranty that can be utilized to assess any concerns and have them rectified. You would only need to communicate these concerns with us and we will schedule a service call to address them. In regards to your accusation of the crew stealing money-we feel that this is an extremely slanderous comment in the absence of notice to us or any police reports of the alleged theft and is in total disregard for parties being innocent until proven guilty. We are at a loss as to why you would choose a review to make such comments before contacting either us or any authority. If you have true concerns to discuss, we welcome your call.
5.0
last month Always great service!
1.0
last month We hve made multiple attempts to have the floors fixed- the job was not done well. Crest has not repaired what they promised to repair due to the poor installation work. When people come to our home the poor job speaks for crest and the lack of customer service.
last month Business Owner Viviana, Thank you for advising us of your concerns. We have submitted a service request to have your concerns addressed. You will be hearing from a representative shortly. Thank you.
1.0
last month I went to salesperson with measurements..and I was already adding 10 percent myself...I know how to measure ...got a rough estimate ..was told stairs are 100 bucks extra. ok.....then went back to pay deposit sat with another person.they put on 250 for stairs so that over doubled...then the measurer came out and added even more carpet and padding of course...adding more costs....and took notes on how we wanted it replaced...exactly how old carpet was...even left old carpet there for measurer. day of install....did not install correctly first time had to rip out and re do... did not take carpet to edge of stairs...could see old tack nail holes..then tried to talk us into just a waterfall on stairs..not how it was and not how we wanted it...then said he could not bind the edges and had to come back...we accepted the way it was didn't have the time for another visit . then tried to charge us extra the day of install for extra stair work... it was all spelled out what we wanted way ahead of time. feel like price kept going up even day of install. then left a really bad transition into another room that I had to fix. not a good experience all the way around
last month Business Owner Roy, Thank you for taking the time to submit your review. We have pulled all of your paperwork and are in the process of speaking to all involved parties to find the root of your complaint. Once we have completed this part of the process, we will reach out to you directly to address your concerns. Thank you
5.0
last month Top notch installation
5.0
last month Good workmanship, service & price. I highly recommend Crest Carpet.
5.0
last month Once again, a job well done!
5.0
last month Work was done perfectly. Technicians were courteous and experienced. Love the floors!
5.0
last month Great experience – – Had a very knowledgeable sales person who made our acquisition easy and pleasurable!
5.0
last month EXCELLENT IN EVERY ASPECT !!!
5.0
last month Everyone was extremely helpful and knowledgeable. One slight hiccup on the install which Crest promptly fixed! Would highly recommend Crest Flooring!
3.0
last month Waiting for installer to come back and stretch the carpet.
5.0
last month This customer did not leave a comment.
5.0
last month Very positive buying experience where everything was well explained. The installer was great with the installation taking 2 days and no hassles. The floors look great. I love red oak.
4.0
2 months ago They came and placed our rug just as it was quoted.
last month Business Owner Hi Sue, Thank you for your feedback. We hope you will enjoy your St. Jude carpet for many years to come. Please visit us again!
2.0
2 months ago Great experience with sales associate. Installation was very poor. Seems are very visible. There are spots that look "melted". Also, where the carpet meets the tile it is pulling up already. Started pulling up days after the installation. I believe we purchased a quality rug so I don't feel it a problem with the carpet.
last month Business Owner Chris, we had your salesperson reach out to you to coordinate a service request. It is our understanding that you are not requiring one at this time. However, if you are unhappy with your service and would like to have us address your concerns, please give us a call. Thank you
5.0
2 months ago We had a good experience from sales to installation. The installers were on time and friendly. They did a great job an we love our carpet.
5.0
2 months ago Wonderful experience. Would definitely use them again!
4.0
2 months ago Good job
last month Business Owner Hi John, Thank you for taking the time to submit your positive review. We hope that you continue to enjoy your Adura Flooring for many years to come! Please visit us again when your need for flooring arises again.
5.0
2 months ago Excellent service at the store and a quality installation. The sales person was patient courteous and showed concern by calling us after the installation. I will gladly recommend Crest Flooring to friends an realatives.
3.0
2 months ago From day I decided I wanted carpet until installation was six weeks, for one room. A bit disappointing.
last month Business Owner Dear Mike, Thank you for taking the time to submit your review. We have spent some time looking over your job to determine where your delay came into play. We see that you came into our store during our largest sale of the year to take advantage of the incredible offers. Unfortunately, many others came in at the same time and scheduling for measuring and estimates became a lengthier process than normal. We apologize for the need to wait for this portion of your job to be completed. In addition, it appears that the carpeting you selected was not in stock at the manufacturer for a length of time. While there is nothing that we could do to change this, we do understand that this delayed the installation of your carpet that your purchased from Crest Flooring and thus set your installation immediately following the receipt of your carpet. In the end, we would like to apologize for your delay but feel confident that you have a beautiful product installed in your home that you can continue to enjoy for many years to come. Please come to visit us again when you need for floor covering arises again and stay in tune with news and specials at www.crestflooring.com
4.0
2 months ago Work was completed on time
last month Business Owner Hi Sharon, Thank you for taking the time to share your experience! We hope that you continue to enjoy your St. Jude carpeting for many years to come! Please visit us again!
5.0
2 months ago We were very pleased with our entire crest flooring experience from start to finish.
5.0
2 months ago Very satisfied with the product and the installation. Carpet looks Great and it was installed quickly.
4.0
2 months ago Excellent. Salesman was very helpful and the installers were great.
last month Business Owner Hi Jan, Thank you for your kind words. We are always pleased to hear when we have met or exceeded our customers needs. Please visit us again when your need for flooring arises again!
5.0
2 months ago Professional. Job well done
5.0
2 months ago The workmen kept the area clean and their workmanship was excellent and efficient. The sales staff were very nice to work with as well as the installers. Would definitely use your services again and will recommend you to anyone needing your services
5.0
2 months ago very pleased with the sales and install service. excellent
last month Business Owner Hi Joan, Thank you for your positive rating and remarks! We hope that you enjoy your Adura Max flooring and look forward seeing you again when your need for flooring arises again!
1.0
2 months ago very rude staff
2.0
4 months ago None
last month Business Owner Yolanda, We are uncertain about your 2 star rating with no notations. If there is anything that you need to be addressed, please contact us so that we may address your concerns. Thank you
5.0
4 months ago No
last month Business Owner Hi Michelle, Thank you for the 5 star rating! We hope that you continue to enjoy your Adura flooring for many years to come!
5.0
4 months ago it was good
last month Business Owner Hi Henry, we are pleased to know that you are happy with your purchase. Please visit us again!
5.0
4 months ago excellence service
2 months ago Business Owner Bill, Thank you for your response. We hope that you are enjoying your floors and look forward to seeing you the next time you have need for flooring!
1.0
5 months ago No
4 months ago Business Owner Hello Ed, We send our apologies for sending multiple review requests. We have rectified the situation to prevent it from happening in the future!
5.0
5 months ago no problems
4 months ago Business Owner Hello Deb, Thank you for taking time out to provide us with your positive review. Please come back to see us when your need for floor covering arises again and feel free to sign up for our notifications on upcoming sales and events at: www.crestflooring.com
5.0
5 months ago Person was very helpful and very polite
5 months ago Business Owner Hello Deb, Thank you for taking time out to provide us with your positive review. Please come back to see us when your need for floor covering arises again and feel free to sign up for our notifications on upcoming sales and events at: www.crestflooring.com
5.0
5 months ago It was a long wait but there is nothing that can be done about that. We are all waiting for a reason - car repair/maintenance.
5 months ago Business Owner Hello Rene, Thank you for taking the time to give us your positive review. Special order area rugs do sometimes take a little longer to come in than what we would like as well. Thank you for your understanding and please come back to see us when your need for floor covering arises again!
2.0
7 months ago Good selection of flooring, prices are fair. In terms of dealing with the sales/showroom end, there seems to be a little lack of communication. For example, our sales person instructed us to visit the showroom to look at transition strips. We happened to come in a day when he wasn't there and when we asked to see where the transition strips were, no one understood what we were talking about, kept asking us who our sales person was. Finally, one person came in and took us to where the wood transition strips are. Just a little thing.Our bigger concern was on the install side. The installers provided good quality but they reeked of smoke. The entire house smelled of smoke within 5 minutes. Upon returning from work at the end of the day, the odor had dissipated significantly but I noticed all my clothes still smelled of smoke and had to wash everything. In the past I've recommended Crest because of their selection but now that I've actually worked with them, I don't know if I would be comfortable doing so in the future.
6 months ago Business Owner Joanne, thank you for taking the time to submit a review of your experience here. We are sorry that you were disappointed with your experience here. In short, we want you to know that there are many different types of transitions made of many different materials. Our staff always tries to make sure that the product that they are recommending is suited to your current or ongoing project-thus the need to review your job. The intent was to be accurate and thorough. As far as the installation crew is concerned. Our crews and our staff are never permitted to smoke on the store or customers' premises. We have no way of asking crews to refrain from smoking when they are NOT in a customers' home. This is truly the first time we have had this complaint but will be sure to ensure that the "no smoking in customers' homes rule" is adhered to. We do hope, that since these complaints were little things as you state, that you have a beautiful product in your home, installed professionally, that you will continue to enjoy for many years to come!
last month I have a crew here right now. Not only do most of them smell of smoke, but my driveway is covered in cigarette butts. Really upsetting considering that I'm 8 months pregnant and have a toddler here too.
last month Erica, I was about 7 months pregnant at the time too and was having carpet installed in the nursery of all spaces. Sorry you're experiencing it too.
last month I should note that otherwise, the guys really were great. Very polite and when I asked them to clean up the butts, they agreed right away.
5.0
7 months ago Great massage
5.0
7 months ago Truly exceptional experience
6 months ago Business Owner Chris, Thank you for your response. We hope that you are enjoying your bound rug and look forward to seeing you the next time you have need for flooring!
5.0
8 months ago 1st Class service at the Rte 100 Lab.
6 months ago Business Owner Betty, Thank you for your kind words! We hope that you are truly enjoying your braided rug and look forward to seeing you next time you have flooring needs!
4.0
9 months ago Very disappointed in the low durability of the Adura flooring product. Great installers, great carpeting.
1.0
9 months ago Crest has employees that have been working with Crest for years, however, longevity does not equate to good customer service. Form the sales people to Ralph, this was a horrible experience. Never use Crest again, nor will I refer..
4.0
9 months ago Sales and install were very nice will come again when needed
5.0
9 months ago Terrific customer service both in the store and with the installation crew - thanks for the great experience. We will be back when it is time to replace our second floor carpeting.
5.0
9 months ago Very happy with the knowledgeable sales staff who helped us immensely. Quick scheduling and delivery. Also a very professional and quick installation. A very big thank you to all that were involved!
5.0
9 months ago Excellent experience working with Jamie and the install team did a great job! Thanks.
5.0
9 months ago Your selection of oriental runners was excellent. The runner I purchased looks great in my hallway. My next project will be a braided oval. Hope you sell them. HAPPY HOLIDAYS! Rene
5.0
9 months ago We always receive both good service and good value. It's why we keep coming back.
3.0
9 months ago Paperwork and process are cumbersome. Things need to be more streamlined. Installer did good job however they very unfriendly. Ok on a commercial job but not when your in someone's home
5.0
10 months ago We love our new flooring! The installation crew were awesome and very professional-they did a excellent job !
5.0
10 months ago The installers were very professional, did a great job and left the entire area very neat/clean. Tell them thanks from the Landis'
6 months ago Business Owner Hi Karen! Thanks so much for the positive words! We will certainly pass them on to our crew who installed your Luxury Vinyl. We sincerely hope you are enjoying your new flooring and look forward to seeing you again in the future!
5.0
10 months ago The installers were so nice and did a fantastic job. The floor came our beautiful and better than I could have ever imagined!
6 months ago Business Owner Hello Jennifer! Thank you so much for taking the time to submit such a shining review! We sincerely hope that you are enjoying your beautiful laminate flooring and look forward to seeing you again in the future!
5.0
11 months ago Great guidance in selecting the product that would serve me best. Timely and high quality installation.
1.0
11 months ago Buyer beware! Went to Crest flooring a few weeks ago to check out Vinyl flooring. My number one requirement, was that it was American made. I was directed to "American Made" flooring and ordered from those samples. It was special ordered and so I signed a form stating that I understood that any extra boxes that we had, we could not return. I was fine with signing this form, because it never hurts to have extra on hand. Yesterday I went to Crest to pick up my order. It was loaded in the car by their staff, so I didn't see/read the boxes. When I opened that back of my vehicle, my jaw dropped and my heart stopped, to see 20 boxes with "Made In China" staring back at me! I have had the displeasure of dealing with Cheri. She made me feel like I was lying when I explained the dilemma. She spoke with multiple people for me as well, and basically said "that's a shame", but that I was still responsible. I can return the flooring, but for a charge of 30% of the cost, which was $700 for a restocking fee! I got nowhere initially, so I walked out, cause I was so worked up. I immediately went back in, asking Cheri if she has spoken with her sales person to confirm what I had been telling her. She had not, cause "she's with another customer". Upon my insistence, Jamee was asked and confirmed what I said, cause she believed that it was American made. I do not blame Jamee, mistakes happen. As a business, Crest needs to honor what I was told and make good for that, without punishing the customer with a restocking fee. Cheri had me in tears and at one point stated, "I'm not heartless", stating they will call the flooring company, to see if this can be corrected. This should not fall on the flooring company...this is Crest floorings decision. They acknowledged misguiding me, and now Cheri wants this to fall on the company from whom they ordered it!!! I am awaiting a return call fro Cheri/Crest, with their decision. Shame on them!!!!
10 months ago Business Owner Hi Denise, It was a pleasure speaking with you last night in order for us to explain to you what events unfolded in your situation. We apologize for the experience that you encountered but also hope that you now have a clearer understanding of the situation that we were facing at the time of your visit here. We value our customer's feedback and always look upon these responses as an opportunity to grow. We are pleased to hear that you are satisfied with full refund of the money for product that was not marketed correctly. We truly appreciate your understanding since our phone conversation and equally pleased to know that your review above was posted prior to final resolution. We hope that you will visit us again and allow us to show you excellent customer service with your next floor covering purchase and hope that you and your family have a wonderful Holiday!
5.0
11 months ago Crest did a very good job all around. I would highly recommend them.
5.0
11 months ago "We had a carpet installed a couple of years ago by a different company. The carpet lifted up along two edges and created bumps in several places. The other company refused to come back out and re-stretch and re-attach the carpet, so I called Crest. They did an excellent job, removing an extra INCH from each side of the room. No wonder it bunched up. Thanks for the great job! I will be coming back when it's time for new flooring."
4.0
11 months ago "I had a great experience having my Vinyl Floors in the Kitchen/Bath installed by Crest. The sales representative that I worked with was wonderful and always very responsive. The installers they sent were friendly and professional, and did an excellent job on my floor. The only issue I had was that at the time of ordering, I was quoted 2-3 weeks later for Install. The floors arrived less than a week later, but they were not able to install them for about 5 weeks, which delayed the rest of my home renovations. A little better quoted timeline would have helped! Other than that, I had a great experience and would recommend Crest. I love my floors- thank you!"
3.0
11 months ago "Used Crest recently and job could have gone much better. Estimator did not order enough flooring, so completing the job was delayed about a week."
5.0
11 months ago "We started our process of new kitchen, bathroom & laundry room tile as well as new family room carpet a month and a half ago. The job was complete last week and we are in LOVE with the work. Great service by Tony, and everyone else we dealt with there, including the installers. Thank you all!"
5.0
11 months ago The people who came out to the house were very professional beginning with the one who measured then the installer. They arrived at the designated time. The installer did an excellent job taking great care with his work - matched the pattern beautifully & cleaned up & vacuumed before he left.
5.0
11 months ago "Had a good experience with sales person, very helpful. Love the carpet. Installers were fantastic, very courteous, polite and fast workers. Had a little trouble with carpet tile order, but everything worked out in the end."
5.0
11 months ago "Not only does the carpeting look beautiful, but it transforms each room into a 'palace'. I'm still overwhelmed at how pretty the carpeting looks each time I step into each room or the house."
1.0
12 months ago Saw a number of comments on other sites regarding rudeness of staff. I went there to buy at $72/sg. yard (yes really), carpet. They would not budge on price. I asked them to at least throw in the padding, a $56 item. Cheri said she would check with the President, stated he will kill me, but will call the next day. She called and said they would not, but if we found a lower price they would match it. Are you kidding me? There are other choices. We already found one and save $250 and total customer service. Recommend find another choice.
11 months ago Business Owner Crest Flooring provides sales and services that have earned us the respected "Who's Who in Lehigh Valley Business" award 35 consecutive years in a row. This reviewer calls my sales manager rude because she did not allow this individual to negotiate a lower price or "throw in the pad". Crest operates with integrity and as such, we will not compromise our core values just to get a sale. Being fair and forthright is much more important...If there was a site to review customers, I would give this person zero stars! Steve Weisberg President
4.0
12 months ago "This is the first time we buy from Crest Flooring. The sales experience was very good. Mark helped us pick a carpet that fits our needs and budget. Installation was great too. The team arrived on time and did a really good job. The only part where we were not completely satisfied was the installation scheduling. When we ordered the carper we were told it would be installed in approx. three weeks. After one week of ordering we got a call that our carpet was ready, unfortunately we didn't hear the voice mail after two weeks had passed. During those two weeks there wasn't another call to schedule the installation. When we called back they offered to install the carpet more than one month a half later. In the end they were able schedule the installation within four weeks. Our recently finished basement looks great with the new carpet and we can finally enjoy it."
5.0
12 months ago I used Crest flooring for our carpet installation. They did a fantastic job. They showed up on time and did a great job! The staircase came out amazing.
5.0
12 months ago "We have used Crest Carpets for many years. Install for new home 7 years ago, money gets tight and you tend to settle on some things . When I was ready to upgrade my Master Bedroom and son's room carpet there was no question who we would use."
12 months ago Business Owner "
Dear Leslie, Thank you for your kind words. You made an excellent selection in son's room and we hope that you remain happy with your purchase for many years to come! Another nice bonus to your purchase is the St. Jude selection you have made! As you know, with every St. Jude Purchase made, Shaw Flooring makes a contribution to the St. Jude Foundation! A great purchase with a great cause! Please remember us when your need for floor covering arises again in the future! As you know, the best form of advertising is word of mouth so please tell your family and friends to come see us for their floor covering needs as well! You may want to visit our website at www.crestflooring.com and sign up for our newsletter/specials. Thanks again!!
"
5.0
12 months ago We would definitely use Crest Flooring again. The rug looks great!
5.0
last year "We have gone back to Crest for our carpeting needs multiple times over the last 20 years. When we had questions they were handled promptly. And, the installers did a great job! We will be back again when we need to carpet the next room on our list."
5.0
last year We are thrilled with our new hardwood floor. The customer service in-store with Pete Hanzlick was excellent. And we are so pleased with the attention to detail by the installation team in our home. Thank you for a job well done!
4.0
last year "Crest worked with me to install on two different days and were very good to work with overall. Installation went well overall with a few minor issues (broken baseboard, etc.) I did let Chris W. know about the issue when he called. I've used Crest quite a few times in the past."
5.0
last year We are very satisfied. Installers were skilled and very courteous. Thank you.
5.0
last year "We recently purchased a Brazilian Cherry engineered hardwood flooring product for our great room. It was installed last week and looks amazing. Our saleswoman Jamie was just what you want in a sales person knowledgeable, friendly without being pushy. Our installer, Harry did a great job. He was professional, friendly and worked fast paying attention to detail as he went. We've used Crest before and have always been very sartisfied with their products and service."
5.0
last year This customer did not leave a comment.
4.0
last year "Ordered remnants to be bound. To have over 2 weeks to complete because we were going away on summer vacation. Came to pick them up post vacation, misfiled and NOT ready. But they did have them ready later in the day."
5.0
last year "The service at the store and with the installation was very smooth, everyone very friendly, helpful,and professional. I would recommend Crest Flooring.Floor looks amazing, couldn't be happier, price was great too!"
5.0
last year I can't thank Crest enough for their amazing job on our new luxury vinyl plank floors. It's beautiful and everyone from the sales team to the estimator to the installers were friendly and professional. My parents own an auto repair shop, so using a local company was important to me. My neighbor recommended Crest to me and now I am to everyone I know! The installers even fixed my terrible sub floor and spent an extra day on the job here. I can't thank them enough.
last year Business Owner Thank you Kelly or taking the time to share your experience. I have luxury vinyl tiles in our kitchen and entire basement floor. GREAT product...enjoy your new floor in good health, Steve Weisberg
5.0
last year "I've used Crest multiple times now to install carpet in my home and I've never been disappointed. Ask for Pete H. when you go into the store. He's the man! Always honest and gets you flooring that best fits your needs and budget. They always have some sort of deal going to give you a discount somewhere along the way and I financed my project as well and they helped me with that process. Install was fast and painless. Carpet looks great, feels great and my living room finally looks ready for HGTV! Thanks again Crest! Won't go anywhere else or recommend anyone else for flooring needs."
5.0
last year We will shop again at Crest! We loved the value and the beauty of the carpet.
5.0
last year "Great experience over all, from Chris the sales representative to the floor installers!"
3.0
last year "There were a few confusions about our installation that we attribute to too many folks involved, updated computer system which everyone, even installers could access, would eliminate misunderstandings. I felt really sorry for the installer who paid the price, of having to remove the carpet on the step, which of course is a big deal."
5.0
last year The work that was done on our outside steps was very professional. Crest flooring listened to our request and did a wonderful job. Thank you
5.0
last year "Beautiful job! James is the best! He is professional, efficient and good mannered! Thanks, Ralph, for making sure my installation was scheduled and completed on time!"
5.0
last year We are very happy with our new flooring. The installation went smoothly.
5.0
last year Would highly recommend giving them a chance to quote your project.
last year Business Owner "
Hi Rick,

Thank you for taking the time to submit your positive review of Crest Flooring. You have chosen a great product that should make you happy for years to come! We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
1.0
last year This customer did not leave a comment.
last year Business Owner Ed. S. �The gentleman you are referring to is a 31 year veteran with my company and has always been a top producer here and someone people genuinely like. �I spoke with him about your review....you were here on a busy Saturday and wanted to know if we could install a job for you in the next five days . He told you the normal time frame is 10 to 21 days and since that time frame didn't meet with your needs you left. ...obviously there are two sides to every story and while we do not like losing business, it's next to impossible to find a seat on the bus when they're all taken. �Perhaps the next time you need flooring you can see your way to give us another chance. �Thank you.
2.0
last year What a joke! "wholesale" please... more like needless markup. We were not greeted for several minutes. While we were waiting for a salesperson we were able to look through several options we found suitable only to find most without any price indications �( bad sign). After about 10 minutes an occupied salesperson asked if we needed help. A receptionist then got us someone who asked the quintessential "How much are you looking to spend" LOL that must be the utmost tell tale unprofessional expression ever!. The guy was kind of obnoxious in an clueless way also dishing out ridiculous non sequiturs. The 20 minutes or so we spent discussing options were agonizing I could tell we needed to move on to somewhere else. I left with the impression that this place caters to mostly contractors or people who don't shop around. This was a total waste of our time. Another typical Lehigh valley comical experience.
last year Business Owner Wow MP, I guess you don't like the Lehigh Valley much! �I am repentant about your experience here. Thank you for your comments; I do find your review interesting ...first you say you waited several minutes to be greeted and later that became 'about ten minutes' yet during that time you said two employees did speak to you. ?? To address your comment about pricing not being indicated...we post all pricing in printed 'menus' that are available in each showroom as well as on large posters throughout the showrooms and warehouse; we do not conceal them as you suggest but are proud to post them for all to see. � I am sorry your experience at Crest was so agonizing! �I hope you find a flooring store that suits your personality.
5.0
last year We had new carpet installation in our basement. Love it!!! Pete Hanzlick was our salesperson and very knowlegable!
last year Business Owner "
Hi Michelle!

Thank you for taking the time to submit your positive review! We truly value our customers' feedback and are always pleased when we know that we have made you happy. You should be very happy with your selection in the basement for years to come! Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Very accommodating. We went in knowing that we wanted to bind area rugs out of cut carpet. We went in and choose 3 different patterns from the same line and they came out beautiful. Also we needed a stair runner installed and it came out beautiful. Better than we expected! Best part the installer also brought the area rugs with him so it saved us a trip.
last year Business Owner Jill, Thank you for your kind words and taking time to share them publicly on Yelp. �Crest has been around since 1952 and our founding beliefs of treating people as we would like to be treated are as fresh today as they were 64 years ago. �Thank you again! Steve Weisberg President
5.0
last year "The wood flooring sales people were very patient and knowledgeable. I purchased a red oak floor for our master bedroom and it looks great. The installer did an excellent job. He was quick, neat, nice to talk to and he explained what he was doing and also did a nice job matching the wood variations so the room came out really nice."
last year Business Owner "
Dear Marty K,

Thank you for your kind words and taking the time to submit such a positive review. Your salesman, Chris will be pleased to hear that you had a positive selection and purchasing experience. The product that you chose is an excellent and beautiful wood floor that you are going to enjoy for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year The help in the showroom was excellent. The install was timely and well done.
last year Business Owner "
Dear Bill63, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
4.0
last year Crest sales and installation personnel are top notch. Overall good experience throughout our project.
last year Business Owner "
Dear Jason T, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year "Very happy with entire process, from sales to installation. Love my new floor!!"
last year Business Owner "
Dear Cmanning, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year "crest has a huge selection, and was generous in allowing us to take samples home. Most importantly, Pete was extremely helpful and patient while we were deciding."
last year Business Owner "
Dear Floor buyer, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers.Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. I will be sure to pass on your kind words to Pete as I know he will pleased. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Bought a house and had all the carpet replaced. Very pleased with the color and the installer did an excellent job installing it. He worked constantly for 2 days.glad I got carpet rather then hardwood makes the house feel cozy.
last year Business Owner "
Hello Chrisb!

Thank you for taking the time to submit your positive review. Your new St. Jude carpeting is a beautiful selection and will perform well for you for many years to come. Thank you for partnering with Crest Flooring and Shaw Flooring! As you know, Shaw Flooring donates to St. Jude for all "St. Jude" Carpet styles and all "St. Jude" carpet cushion. You can feel a sense of pride and satisfaction knowing that your purchase will be helping children in great need. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
4.0
last year "Your experience will definitely depend upon who your sales person is. We would have liked to have someone that guided us more on our product selection. We ended up doing a lot of homework on our own and made a lot of the suggestions to the sales rep. So I would give the sales piece a 2/3 but the Installation however was impeccable. They were neat, prompt and the laminate and carpet look beautiful! Communication between sales person, measurement person and installation crew needs improving!"
last year Business Owner "
Dear momof4,

Thank you for the time that you took to submit your review. We are thrilled with your installation and your product selection. I have looked into your order and see that see that you have purchased one of our St. Jude items and the corresponding padding. You can feel very good to know that the manufacturer, Shaw Flooring, donates to the St. Jude Foundation for all purchases of their products. We are happy to partner with them for such a great cause and know that you will feel satisfaction in your contribution as well. The product that you chose is a beautiful and durable product and will make you happy with your selection for many years to come. I do want to address your dissatisfaction with your salesperson. Very shortly after the time that you were making your selections in our showroom, the salesperson that you were working with was in the hospital ill. While we know that this is little consolation for the lack of customer service that you received, I thought you should know that this is not typical of the type of service that is provided and that it was unfortunately due to illness. We hope that you will again visit our showroom when your need for floor covering comes again. Please allow us to ensure that we, at Crest Flooring, do not take our customer's negative feedback lightly. While we are not perfect, we DO learn from reviews such as yours and continue to improve to provide our customers with the best customer service possible. Thank you again for your review. If you are interested in being informed of our upcoming specials and upcoming new products, please visit our website at www.crestflooring.com.
"
4.0
last year "Great ""company"" staff. Some installers are nasty!!"
last year Business Owner "
Dear Sudesh Singh,

Thank you for the time that you took to submit your review. We are thrilled with your satisfaction with the salesperson and the product selection you chose. I have looked into your order and see that see that you have purchased one of our St. Jude items and the corresponding padding. You can feel very good to know that the manufacturer, Shaw Flooring, donates to the St. Jude Foundation for all purchases of their products. We are happy to partner with them for such a great cause and know that you will feel satisfaction in your contribution as well. The product that you chose is a beautiful and durable product and will make you happy with your selection for many years to come. I do want to address your dissatisfaction with your installer. I do know which installer installed your flooring but do not know how to address the issue you have with him as I am not sure what you define as "nasty". I would welcome any feedback your can provide me with so that we can address the issue you have and correct it to prevent a problem in the future. Therefore, I will offer you my contact information so that you could give me more insight. My name is Cynthia Dennis, Operations Manager. You can contact me by phone at 610-395-3395 x 220 or email at cdennis@crestflooring.com. We hope that you will again visit our showroom when your need for floor covering comes again. Please allow us to ensure that we, at Crest Flooring, do not take our customer's negative feedback lightly. While we are not perfect, we DO learn from reviews such as yours and continue to improve to provide our customers with the best buying experience possible. Thank you again for your review. If you are interested in being informed of our upcoming specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year "Very happy with Crest and our new floor! Everything we hoped and more. Great people to work with, and their installers are top-notch. Highly recommended!!"
last year Business Owner "
Dear Frank21,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Nice carpet. Great prices friendly and curtious employees. Very helpful.
last year Business Owner "
Dear Renee, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Tony was great! Dealing with Crest has been a pleasure and I will be a repeat customer!
last year Business Owner "
Dear Jerry A, Thank you for taking the time to submit your review. Your kind words are greatly appreciated. I will certainly pass on your kind words to Tony - he will be most pleased. We are always pleased when we have happy repeat customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again!
"
5.0
last year "It was my first time going to Crest and what a breath of fresh air from the big box stores. They heard my concerns, checked with their supplier and answered all of my questions. The whole process moved so quickly and easily. We are so happy with the end result!"
last year Business Owner "
Dear Tbyron,

Thank you for taking the time to submit your review. Your kind words are greatly appreciated. . We are always pleased when we have happy customers. Especially, when you refer us to others as, since you know, word of mouth is the best form of advertising. We know that you will be happy with your floor covering purchase for many years to come. We are always happy to know that we have met or exceeded our customer's expectations.Thank you again for your kind words and we look forward to working with you again when your need for floor covering arises again! For specials and upcoming new products, please visit our website at www.crestflooring.com.
"
5.0
last year Mark Pitkoff was excellent to work with; he was interested in helping us with the best flooring choices that would meet our needs. The entire experience exceeded our expectations: there was no pressure to make choices, Mark patiently worked with us showing us a myriad of choices in hardwood and carpet. He also took the time to fully explain all of the options available to us. The installers were completely professional and were interested in providing a quality finished product. Without reservation, we highly recommend Mark and Crest Flooring to our family and friends for quality flooring at extremely reasonable prices.
last year Business Owner Crest Flooring's goals were certainly met, thank you for taking time to share!!
5.0
last year Wow! What an experience. All we ever ask if for retailers to have knowledgable consultants and easy to talk to...We had choices, felt comfortable the entire process and really appreciated that everyone at the store was engaged in my deal. We planned to accomplish the task in 2 visits, but we were done after one interaction and the installers were efficient and timely, too. Thanks for a great deal Crest.
11 months ago Business Owner