FLOORING SOLUTIONS OF MEMPHIS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Flooring Solutions of Memphis
1227 Ridgeway Rd, Memphis, TN 38119-5316
901-755-5574
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
M P.
4 years ago
Worked with Andy to get new carpet in our upstairs. He helped us pick the right carpet type and color for our needs. He came out multiple times to help us with color selection. When it came to install he made sure we got all the squeaks out of the subfloor and they installed the whole upstairs in one day. They were very nice and professional and cleaned up. Great experience.
1.0
Sue V.
4 years ago
5.0
Jay M.
4 years ago
Andy and his team were a great help in getting out kitchen a backsplash. He came to the house the day after i requested a quote, we were able to take home multiple samples, gave great feedback. His installation team did an amazing job as well. Recommend stopping in Flooring Solution for anything tile, flooring, etc!
5.0
Google U.
4 years ago
Highly responsive service, fast and meticulous installation at a reasonable price, provided by Drew Hargrave and his installation team at FLOORING SOLUTIONS. Drew made a lot of effort to have old carpeting torn out and the new carpeting installed on a rush basis for a family member returning home from a long hospitalization. The quality of the installation was excellent, with attention to all the details. She was thrilled to return home to new, fresh carpeting. I will definitely use FLOORING SOLUTIONS again!!
5.0
natosha b.
4 years ago
We recently bought a house and wanted the floors done prior to moving in. Flooring solutions was very receptive to our needs. We were connected with Michelle and the in home estimate was completed promptly. Afterwards, we visited the showroom to pick out floors. Michelle was very knowledgeable and helpful, we were in and out quickly (very important for my husband, as he hates shopping lol). The closing process did not go as planned. But, Michelle was understanding and kept the lines of communication open. As soon as we received our keys, the installer was at our hone ready to begin work. Everyone has been awesome through this process and we LOVE our floors. Fast, affordable and quality service! We would definitely recommend Flooring Solutions and Michelle to anyone looking to get their floors down!
5.0
Ansley K.
4 years ago
Darla and John were so helpful in selecting our flooring in our new home. Their customer service is out of this world. I highly recommend this company. Thank you both for all your help.
1.0
Wendy W.
4 years ago
Buyer Be Ware, Flooring Solutions's customer service is was extremely poor. They came to our home, measured, and submitted an estimate. That's where their customer service stopped. I have gone to their store to get help on matching new flooring to our existing flooring, I have text them photos, but Drew, Sales Representative never received them, I have emailed him photos, but Drew never received them, I chatted with the owner, via their company chat, who advised to email phot...os to Darla. I emailed the photos to Darla, talked with her to see if she received, she stated she'd forwarded to Drew. I did not hear back, so called today, was put on hold, my call went into their answering service, left a message and no call back so far. I called again, receptionist was on the phone with Drew. Finally I received an email from them saying they cannot work with me due to unacceptable communication. Not explaining what that meant, I have no idea. I suspect another reason is at play, but they will not say what it is. I believe it is because we are Black that they come with this unacceptable communication. Black Buyers Beware! See More
1.0
Wendy W.
4 years ago
Buyer Be Ware, Flooring Solutions's customer service was extremely poor. They came to our home, measured, and submitted an estimate. That's where their customer service stopped. I have gone to their store to get help on matching new flooring to our existing flooring, I have text them photos, but Drew, Sales Representative never received them, I have emailed him photos, but Drew never received them, I chatted with the owner, via their company chat, who advised to email photos to Darla. I emailed the photos to Darla, talked with her to see if she received, she stated she'd forwarded to Drew. I did not hear back, so called today, was put on hold, my call went into their answering service, left a message and no call back so far. I called again, receptionist was on the phone with Drew. Finally I received an email from them saying they cannot work with me due to unacceptable communication. Not explaining what that meant, I have no idea. I suspect another reason is at play, but they will not say what it is. I believe it is because we are Black that they come with this excuse of unacceptable communication. Black Buyers Beware!
5.0
Lucy M.
4 years ago
Anonymous
4 years ago
Thanks Lucy. We enjoyed working for you.
5.0
Norm M.
4 years ago
Easy to provide a 5 star review when you work with Lisa L. and the team. Floors came out incredible. Lots of choices coupled with expert advice allow you to update your home with confidence.
5.0
Anna L.
4 years ago
I appreciated how the team advised on options, they didnt “sell” but truly worked with me to figure out what was best for me AND my budget. Big shout out to Trey for his amazing council and expertise! Im definitely going to go back to Flooring Solutions for next project!
5.0
Sam C.
4 years ago
I just recently had the opportunity to restore the floors in my Grandparent's family home of nearly 70 years. Trey Campbell was a pleasure to work with and made the entire process simple and painless. The newly finished hardwood floors look better than I ever imagined they would. The team was great when working in the house, and did a superior job. They have a very high standard for their work and it most certainly shows in the floors. Could not be happier with the results!
Anonymous
4 years ago
Thanks for sharing how your hardwood floors turned out and better yet thanks for sharing how Trey and the team delivered a great experience for you.
5.0
Renee' K.
4 years ago
Drew Hargrave is an amazing floor guy and a great person in general. He’s honest, hardworking and knows his business. Their work is excellent and you need to call and ask for him!
Anonymous
4 years ago
Thanks Renee! We think highly of Drew too.
5.0
Kris W.
4 years ago
Flooring Solutions of Memphis is a professional business that has great service and end results. I have known and worked with Nick for some time now, and would HIGHLY recommend Flooring Solutions of Memphis for all of your flooring needs.
5.0
Dawn F.
4 years ago
My husband and I were very impressed with Flooring Solutions as we had been told by other companies that our floors could not be redone since we had an exotic hard wood floor (Brazilian Maple) which is a very hard wood. The same wood they use in basketball courts. Trey came and felt positive and described the process and all the possibilities Today we have warm brown floors and we could t be happier! Trey is a major asset to this company as he was there for the wholeProcess , answering all our questions.
Anonymous
4 years ago
That's outstanding! Yes, Trey has a wealth of knowledge and experience. He is extremely valued at Flooring Solutions and thank you for recognizing him in your review. We are happy that everything turned out well and you had a great experience.
5.0
Molly A.
4 years ago
Anonymous
4 years ago
Thanks Molly! We appreciate the 5 Start rating.
5.0
Jason D.
4 years ago
Flooring Solutions is your #1 choice in the Midsouth! They recently replaced all the carpet in our home and did a tremendous job. They offer great service and affordable prices. I highly recommend you use Flooring Solutions!
Anonymous
4 years ago
Thanks Jason. Nick is a valuable asset to our team and we are grateful for your kind review.
5.0
Melanie R.
5 years ago
We were first directed to Flooring Solutions by our contractor when we renovated out bathrooms in 2016. We had a great experience with Jon and his staff who helped us select tile for the project. The tile was installed, however, we had an ongoing issue with the grout washing out in our master shower floor. In 2019 we chose Flooring Solutions to replace carpeting with manufactured hardwood in most of our home. While Jon was in our home checking on the hardwood job, he looked at the shower floor grout, which had washed out again. He had the grout replaced again without charge, even though it was past the usual warranty period. Recently, we noticed the grout washed out again. I called Jon, and I asked him to replace the grout. I acknowledged that we would gladly pay to have the issue resolved. He said he would send a crew who would “fix it for good” this time. He determined that the pan needed to be replaced with concrete instead of the usual styrofoam type material. The new shower floor looks great, and I just texted him to send us an invoice. Jon called me, and said there is no charge! He wanted the job done right, and said they should have used this method when the problem with the grout appeared initially. This is outstanding attention to quality customer service! The company offers only top quality flooring products. For these reasons, Flooring Solutions is our ONLY choice for flooring materials!
Anonymous
4 years ago
You were great to work for Melanie. We appreciate the kind words and review.
1.0
Angela H.
5 years ago
If you are just someone wanting to make home improvements (3 bedrooms of carpet, laminate flooring AND refinishing all of our hardwood floors downstairs-evidently this was not a large enough job)and not a builder, I would NOT recommend Flooring Solutions of Memphis. We tried twice, with two separate people (I know, obvious glutton for punishment here). Our first time, we walked in on a Saturday and were greeted by Stephanie. She was nice, but about midway thru telling her wha...Continue Reading
1.0
Angela H.
5 years ago
If you are just someone wanting to make home improvements (3 bedrooms of carpet, laminate flooring AND refinishing all of our hardwood floors downstairs-evidently this was not a large enough job)and not a builder, I would NOT recommend Flooring Solutions of Memphis. We tried twice, with two separate people (I know, obvious glutton for punishment here). Our first time, we walked in on a Saturday and were greeted by Stephanie. She was nice, but about midway thru telling her what we were wanting to do, a spec home builder walked in and she forgot about us, literally left us sitting at a table while she showed them products for about 20 minutes. I waved her down and let her know that we were leaving and we walked out. We were originally given a referral to Drew, since he hadn't been there that day, we decided to try one more time. Drew came out and took measurements. We then met with him at the studio to finalize the carpet and laminate flooring choices as well as look at tile for our entry way. We were told that he would get us a formal proposal in the next few days. When we received it, the hardwood floor numbers were way off, he had failed to get all of the measurements that he needed and we had to send those to him after the fact. We decided against the tile, for now- not forever- maybe that was our downfall, who knows. My husband sent an updated proposal, with the correct numbers and asked that he review them, that was August 15th. On August 22nd I asked him to get back to us on the next step, since we had heard nothing. On August 23rd, I sent a text asking if he was getting our emails, that was a Friday. He apologized and said he never opened the updated attachment and that he would get an official proposal and contract to us by the end of the day. We had heard nothing as of Monday the 26th, so I texted him again. He sent out the proposal and contract for us to sign, get back to him and make a payment of half of the total. In looking over the contract, it was actually for a contractor, not a homeowner. My husband called him about it-no response. On August 29th my husband sent Drew an email and the response was that he would review it when he was back in his office the next day and get back to us. Today, I sent a text voicing my concern that he may be too busy to get this done by the end of the month, which was discussed in the beginning and I was assured that it was no problem. I also requested that he respond to our concerns with the contract, that we had the money ready last week and were just waiting for him to give us the next step to get this project moving forward. His response," Other than replacing contractor with homeowner, what are your questions". My husband responded with the statements in the contract that were concerning. Our next text from Drew was that he was stepping away from this project, due to his concerns that they could not meet our expectations. WHAT?!! Our expectations were given to him on day one- communication and completion of the job in a timely manner. I did not know that those two things would be a problem for a large company like Flooring Solutions of Memphis- disappointing to say the least. I would highly advise you look elsewhere.
5.0
David A.
5 years ago
Worked with Drew Hargrave of Flooring Solutions several times. I trust them and depend on them to take care of my client. Great selection and great service.
Anonymous
4 years ago
Thanks for the review. I know Drew enjoys helping your clients and appreciates the referrals.
5.0
Shan G.
5 years ago
As a decorator, the service and support from Darla at the Memphis location is the best! She is very professional and works well with my clients. She is also very detailed oriented which I have not found in flooring places I have used in the past. I highly recommend Darla and Flooring Solutions.
Anonymous
4 years ago
Darla does a great job helping all clients that come to the showroom. Thanks for sharing your experience with us and we look forward to serving and supporting you in the future.
5.0
laurie c.
5 years ago
Darla was so helpful & concerned about getting our order filled. We had a backordered product & knew that going in. She stayed in communication with us from start to finish with updates on arrival. We are very happy with our products and even more impressed with her service. Thank you
5.0
Mark F.
5 years ago
1.0
Nathan H.
5 years ago
We had an extensive job which included replacing our solid hardwood floors, kitchen tile floor, and master bathroom shower. Flooring Solutions (FS) was selected over other providers as it was our perception, based upon reviews and recommendations, they were the best in the Memphis area. While I can only speak from my experience, I am sure there are better flooring companies. FS told us they’d need two weeks at the most to complete the job. As a result of their poor-quality w...Continue Reading
5.0
Blake G.
5 years ago
My company uses Flooring Solutions exclusively for all custom builds. Their service, integrity, and attention to detail is unsurpassed in the Memphis market. More importantly, we believe excellent organizations only exist because of extraordinary individuals. Stephanie Von Cannon is that person for Grissom Homes. She is selfless in the constant pursuit of client satisfaction. Although she remains in persistent demand, you would be doing yourself a favor to ask for Stephanie.
5.0
Steve H.
5 years ago
Excellent quality, excellent workmanship.
5.0
Kevin W.
5 years ago
Very pleased with the carpet install. Great staff, fast and professional service that was priced right! Ask for Michelle Thomas!
5.0
Vickie C.
5 years ago
We have used Flooring Solutions on two major renovations in our home. Our first was removal of tile and then replacing it with travertine tile, retiling our fireplace. Our 2nd project was our master bathroom shower renovation and carpet removal and installation in the bedroom.We have recommended Flooring Solutions to several of our friends. Nick is very helpful not only in selecting materials but also in design. His tile man Tony has got to be one of the best in this trade.
5.0
Ginnie S.
5 years ago
We have been working with Stephanie at Flooring Solutions for several years and she has proved to be a valuable asset for solving problems, maintaining current sample inventory, and being available when we need her.Ginnie StanfieldAstor Fine Builders Memphis, TN
5.0
Steve W.
5 years ago
Stephanie is on top of her game, knowledgeable, sympathetic and empathetic. Just as sweet as she can be! Everything was effortless dealing with her. Highly recommend Flooring Solutions Of Memphis. You won’t be sorry!
5.0
Emily H.
5 years ago
I’m very happy with my new carpet. I had Nick come out and measure my new condo to replace carpet and he worked the installation in in between the move out and my move in perfectly. The installers worked until 8pm to get it done in time. I was very pleased.
2.0
Nathan H.
5 years ago
We had an extensive job which included replacing our solid hardwood floors, kitchen tile floor, and master bathroom shower. Flooring Solutions (FS) was selected over other providers as it was our perception, based upon reviews and recommendations, they were the best in the Memphis area. While I can only speak from my experience, I am sure there are better flooring companies. FS told us they'd need two weeks at the most to complete the job. As a result of their poor-quality workmanship, it ended up taking up an entire month before we could move back in to our house. We continued to have issues throughout the house which took another 3-4 months to address in full although I still would not consider our kitchen tiles to be a satisfactory job. The hardwood was the most extensive part of the representing 1,200 square feet. Once FS indicated they were "done", we were disappointed to find numerous worm holes (not filled), nail holes, uneven wood pieces (ends not meeting properly), puddle spots, and poor transitions to the tile. There were no issues like this with our original solid hardwood floors. The hardwood installer assigned was rude, raising his voice on several occasions. We were reminded this guy in his own words, "had 20 years of experience and we had none". This same installer tried bullying us in to putting in transition pieces between our kitchen tiles and hardwood floors although we'd repeatedly told him we wanted it exactly like the originals. Even after FS "completed" the hardwood floors, we found additional worm holes, uneven spots (between master bedroom to the hallway), and stain puddles. These problems were eventually fixed several months after the original job. Moving on their efforts in retiling the shower: from the very start, this is the one thing I thought they did relatively well. FS abilities to lay kitchen tile evenly needs drastic improvement. After our originals were removed, we pointed out subfloor panels that should probably be removed as they were old and exposed to moisture. The Project Manager ignored the suggestion. Once the kitchen tiles were laid and dried, we noticed several of them were uneven enough cast shadows upon themselves. Our chairs also could no longer be slid along the tile floor, they had to be lifted. Upon bringing this to the attention of our Project Manager, the Tiling Manager, and one of the Sr Managers, we were told all of the following: 1. Our standards were too high 2. Floor joists were possibly uneven. They didn't initially mention this because they thought it would be too expensive to fix 3. The "modern" grout seams which are narrow make uneven tiles more noticeable (we were not given an option or told beforehand) 4. Tiles that we'd selected did not have noticeably rounded edges so unevenness was more defined. FS did attempt to fix several of the uneven tiles with limited success. Their efforts to correct tiles were more so a regression since replacement grout continues to pop out of place. I will likely be replacing the kitchen tile again within the next two years since FS couldn't do it right. If you do choose to use FS for tile, I would suggest being very clear and insistent on them using drop cloths wherever they plan to cut tile. Their workers do not have the common sense or courtesy to do so and you may be left with a garage full of tile dust like we did. We did interact with the owner of FS and he did seem to have a genuine concern with the poor workmanship. We were given a small discount and asked to let them correct the problems. As was mentioned, their efforts to fix the kitchen tiles were a failure and pieces of grout began popping out of place within a week of being laid. I did send a letter to the owner of the company on dated May 29, 2019 along with several pieces of the "new" grout from the kitchen although I've not received a response. I'm sure the company is far too busy rushing through another job overlooking the basics of workmanship.
5.0
Joshua H.
5 years ago
5.0
Brad R.
5 years ago
We absolutely love our new floors. We have a dog and a pool and two kids so we needed something that looked good and would hold up to abuse. Nick Levin helped us pick the perfect flooring and the install went great and was super quick. Would recommend to anyone looking for a new floor!
1.0
Christian C.
5 years ago
We had new carpet and padding put in our entire house by Flooring Solutions of Memphis. The installation went very fast and we were excited about the new carpet.However, a few days later, we noticed gaps in the padding underneath the carpet. The same crew came out to fix the problems, saying that the problem arose because of temperature differences between the outside (where the carpet and padding had been laying while they removed the old carpet) and the inside of the house. Of course, at the time of installation there was almost no difference in temperature, but who wants to argue and alienate the installers? The same problems kept occurring and they were at our house three, maybe four times. Every time they fixed the padding, they cut the carpet to get to it. Towards the end, I asked the installers why they wouldn’t tape the padding pieces together. The answer was “No, that’s not necessary.” Obviously, though, the way they were doing it, wasn’t working.Now, a little over a year after installation, there are numerous gaps in the padding, obvious cuts in the carpet, and wrinkles in the carpet from not being tightened well enough. The questions that presents itself, aside from “How could you do such a poor job?”, is “Why would you send the same crew back over and over when they apparently don’t know what they’re doing?”This was a terrible experience! We will probably have the house recarpeted again next year. This time by somebody who knows their craft.
5.0
Janet W.
5 years ago
This company did my kitchen and dining room floor this Spring . They do great work and very quick and efficient. I would use them again for sure . Love my new floors!
5.0
Lorie W.
5 years ago
the entire process from start to finish was awesome!
5.0
Brett T.
5 years ago
Awesome company, couldn’t be more pleased. The carpet is the most comfortable and soft we’ve ever experience. Nick gave us excellent customer service. Highly recommend!
5.0
Philip H.
5 years ago
Salesman very knowledgeable and quickly responded to questions or concerns. Will be using them again in near future for next project.
5.0
Robert H.
5 years ago
Working with Drew was fabulous! He helped us find the right flooring for our needs, and coordinated the installation, as well. We are thrilled with his work! Thanks, Drew!!
5.0
Stacey H.
5 years ago
Drew is very knowledgeable of his products, a great help.
5.0
Mark F.
5 years ago
I highly recommend Drew Hargrave as a sales representative. He is very knowledgeable about the various product lines and offers great customer service.
5.0
Tony P.
5 years ago
Nick Levin, Flooring Solutions Consultant, professional and knowledgeable, recommended a laminate, to avoid future water damage issues, and looks and feels great after install....Laminate has come a long way in 15 years. Michael Benard Flooring did the demo and install and couldn't have been more pleased with his crews attention to detail from start to finish. Would highly recommend Flooring Solutions for any flooring or tiling needs!
5.0
Jonathan W.
5 years ago
Best around! We love our new floors!
5.0
Vishal P.
5 years ago
5.0
Gracie H.
5 years ago
5.0
adrienne h.
5 years ago
After searching for tile options for months, I returned to Flooring Solutions yesterday, hoping to narrow down my options. Immediately, Darla offered to assist me and remembered me from one previous visit to the store. She took the time to request my preferences, both functionally and aesthetically, and then started pulling samples and building a palette. It took a bit (60 minutes) but the search was a success, thanks to Darla's assistance. It's so unexpected to have a pleasant retail experience.
1.0
Matt W.
5 years ago
Great selection of products but the customer service was severely lacking. When we came in, we were greeted with an indifferent, half smile. When the employee finally asked if we needed help, she, no exaggeration, stood 10 to 15 feet away and acted disinterested. Wow, that was a great first impression. After realizing that she wasn’t going to come any closer, we finally had to approach her and the employee quickly showed us a few flooring materials. Eventually she went to the back and retrieved a book of samples and she left, never to be seen again. Unimpressed with the service, we will spend our money elsewhere.
5.0
Tammy J.
5 years ago
We had the absolute best experience with our friend, Drew Hargrave at Flooring Solutions of Memphis, LLC. We were looking to update from carpet to wood flooring and with his professionalism and knowledge he made the transition very easy for us! The guys who came out to lay our flooring were very professional as well - we would highly recommend this company and Drew Hargrave!
5.0
michelle l.
5 years ago
Stephanie was super helpful😁
5.0
Rock H.
5 years ago
great experience, the had a lot of solutions, so helpful
4.0
Uriel S.
5 years ago
5.0
Jimmy B.
5 years ago
Excellent quality, selection and service. Always have had a great experience with the.
5.0
Charma H.
5 years ago
I worked with Nick and Darla and had great results with both. Darla went out of her way more than once to help me make decisions and gave me confidence that what I was choosing was going to look right. She is kind, courteous, and gave her all to be available for me each time I called or came in to discuss not only my flooring, but other issues I had concerning my new house and how it would all look together. Tony and his installation crew were also professional and did a great job to please. I would not hesitate to use Flooring Solutions again.
5.0
David M.
6 years ago
After years of replacing our carpet, my wife and I decided to replace the flooring in the entry, dining room, kitchen, and den. After meeting with Drew we decided on tile that looks like wood. Drew's professionalism, knowledge of the products and installation were the best! He walked us through the process and went the extra mile to be sure we had the tile we wanted. Contractors were always punctual; cleaned up everyday; job was finished ON TIME. Everything Drew said it would be! The floor looks like wood and everyone thinks it is when they see it; we could not be happier with the flooring and the service.
1.0
Chris
6 years ago
I had Flooring Solutions install a new backsplash for me this summer. Even though my kitchen is small and the job was small compared to many others, I was treated as if my business mattered from the moment I stepped into the store until my job was completed. The work was done well and Drew paid close attention each step of the way to make sure quality work was done and I was happy with the results. I appreciated the courtesy and professionalism and am enjoying my beautiful new backsplash!
5.0
Jeremy C.
6 years ago
A local contractor recommended Drew with Flooring Solutions. After our initial meeting with Drew and follow up meetings in the showroom, we decided to let them replace our floors. They gave great advise and helped with decisions along the way. They have a large selection of products to choose from. Their installers did a great job and were there when they said they would be. I would highly recommend them to anyone!
5.0
David R.
6 years ago
Y’all are fantastic! Thanks for your help with picking out flooring. Toodles
5.0
joellawrence87
6 years ago
My wife and I chose some floor tile and we were pleased with the whole experience. Lots of selection at a good price. We worked with Drew and he made sure our experience was top notch!
5.0
Nicole J.
6 years ago
We had such a great experience! We went in clueless and got all our questions answered. Thank y’all so much for your help and I’m so excited to see my bathroom done in just a few days! If anyone needs flooring help go see Darla! She’s beyond the best!! Thank you!
5.0
John P.
6 years ago
5.0
Bruce U.
6 years ago
I have used Flooring Solutions of Memphis on all of the custom homes we build for the last 8 years. They do all of my hardwood floors, tile floors, carpet, tile showers, and tile back splashes in my kitchens. I highly recommend Nick Levine (my salesman) to all my friends, family, and clients for their flooring needs.Bruce Upchurch
5.0
Laura H.
6 years ago
Finally decided to put in new carpet! From our amazing salesman, Drew, to Mr Ed and the install crew, the experience was flawless and our carpet is gorgeous!! Highly highly recommend!!
5.0
Carly G.
6 years ago
As a designer, I have LOVED working with Darla at Flooring Solutions! She has bent over backwards to help me with pricing and has gone out of her way to retrieve every sample I have needed! I recommend Flooring Solutions to every one! Darla and the whole FS team are THE BEST!!!!
5.0
Nick H.
6 years ago
Darla was extremely helpful with product in the showroom. She was able to find exactly what we had in mind for the flip we were working on. Once ordered, she had a conformation number within minutes and we had the product extremely fast. We had a couple boxes that were broken when we picked it up and I called Darla to inform her. She was out of town for a work conference and stepped away and made a couple of phone calls and had me more boxes express shipped and we received them the next day. Flooring Solutions and Darla will be the only people we use loving forward on rehabs.
1.0
Chuck F.
6 years ago
DON'T GO HERE! I ordered a tile sample from Darla on a Saturday. She said she would order it Monday, it would be in Wednesday. It didn't come in for 2 weeks. When I called Emser they said, "Darla didn't even order it til Wednesday it will be in next week. Went back to actually order the tile and a schluter strip. Asked Darla and Stephanie how long it would take that my contractor had to plan. They said no more than a week. It took a month. In the meantime, I went back spoke to Darla about different tile and different schluter on Saturday. Went to place the order with a gentlemen for the tile and schluter. Followed up on Monday with Stephanie to make sure the schluter was the right size and confirm delivery. Said it would be a week get different tile. On day of install there was no schulter. I called Darla. Said she'd call me back. Never did. Stephanie apparently talked to my contractor to say they didn't have it; they could order it or give a discount on the tile. Additionally, I ordered 16x32 tile, it came 15.5 x 31.5 which caused problems with the buildout. Stephanie and Darla and totally incompetent and not truthful.
5.0
David P.
7 years ago
Nick told me to use LVT. I was apprehensive of adhesives. But they came through for me on my rentals. Looks great. No one can believe it's not tile. It is better. And they crushed it on the wood floors! Looks awesome. See photo. Recommend highly
5.0
Kristi D.
7 years ago
Darla was extremely helpful and accomodating with picking out flooring for our office renovation! Starting a small business is stressful enough and she made this part of the process enjoyable and easy. We highly recommend this company and will for sure be return customers.
3.0
Mel P.
7 years ago
My wife and I had looked at several places and we had decided on floor solutions if they could match prices with another competitor, which they did. We gave them a deposit of more than half and told them to hold merchandise and we would get our contractor to pick up when we were ready to have our bathroom remodeled. Long story short we had some delays and finally ready to have tile picked up; the tile was brought to our house and my wife had discovered we had the wrong tile; my wife went to floor solutions and talked to darla and found she had indeed ordered some of the tile wrong; she said she had never done that before; I talked to her a few days later and asked if she could give us s discount for her mistake and she told me no; I was a bit upset with her answer, but went on about our business; The contractor completed the job and we had almost two boxes of the wall tile left over,and I asked John, the owner if we could return one of the boxes for credit; at first he said no, but then I reminded him of the error darla made and he gave us a small credit equal to the 1 box; they were good in that respect; they have a marvelous looking showroom; we had dealt with nick, John and darla; 3 stars for taking care of small credit, minus 2 stars for not handling error in a correct manner
5.0
Barbara H.
7 years ago
5.0
James B.
7 years ago
Flooring solutions is a company that is very knowledgeable in all flooring products. I have used them in my home and rental properties with no complaints. They provided a product that fit my needs and was more affordable than lowes or Home Depot. I highly recommend nick and his team.
5.0
Bruce U.
7 years ago
Flooring Solutions has done all my flooring, tiled showers, and tiled back splashes in my custom homes for the last 10 years. I highly recommend them to all my family, friends, and clients.Bruce Upchurch
Anonymous
4 years ago
Thanks Bruce! We appreciate every opportunity you have given us. We consider it a privilege to do your work and the work of your close friends and family. Nick speaks highly of your service and work quality. We are looking forward to 10 more years.
5.0
Andrew S.
7 years ago
John and his team were complete professionals getting us exactly what we wanted for the house and getting it done super fast as well. Their work was meticulous and I just wish we would have had Flooring Solutions change our floors sooner! Thanks for all your help!
5.0
Andrew S.
7 years ago
John and his team were complete professionals getting us exactly what we needed quickly and beautifully done. Their team was in and out in one day taking up old floors and installing the new ones. My only complaint is that I didn't have them do the floors sooner!
5.0
Michael S.
7 years ago
Nick and John are the best! They are excellent at solving our flooring issues. Also we have referred lots of friends here because they take great care of their clients!
5.0
Greg M.
7 years ago
We have been working with Flooring Solutions for over a year now and they have been very professional and take care of any problems quickly. We have been very pleased in their quality timely responses.
5.0
Kara W.
7 years ago
Nicky is the best!! I had my bathroom, mudroom and extra bedroom revamped! Everything came out perfect! So perfect that we're excited to let Nicky help us choose the perfect kitchen floors this summer!
5.0
cemcfarla
7 years ago
We replaced our upstairs carpet with traditional hardwood flooring. Michelle was very professional, cooperative and helpful. The installers were also very professional and customer friendly.
5.0
Dustin C.
7 years ago
I had Flooring Solutions install approx. 850 sq. ft. of hardwood in my home. The floors look great! From start to finish, working with Flooring Solutions was a GREAT experience!
5.0
Hans K.
7 years ago
Great price, selection and service. Nicky (consultant) and Blane (installer) were both great to deal with and did an outstanding job. Second time we have used Flooring Solutions and would highly recommend and use again.
5.0
Hunter R.
7 years ago
FLOORING SOLUTIONS IS THE BEST FLOORING COMPANY IN THE MIDSOUTH. THEY DO EXCELLENT WORK. I HAVE HAD WOOD FLOORS AND CARPET INSTALLED, BOTH ARE GREAT.
Anonymous
7 years ago
Thank You for the positive review! We love happy customers and hope to see you again for any future flooring needs!
5.0
Jeff C.
7 years ago
The job from the beginning discussions on options, to the quote, to the installation was first class and met our expectations. The pricing was competitive and the install crew did a great job. Everyone was professional and had a through knowledge of their product. The work was done on time and within budget. The end result is of high quality. We would recommend to others and will use again in the future.
5.0
Gregory G.
7 years ago
Worked with Nicky Vacante at Flooring Solutions to install wood floors throughout the house. They did an excellent job and were easy to work with. Nicky work very hard to find the right floor for our needs. The crew were friendly and professional and the job was completed within two days. I couldn’t be happier and will go back when I renovate the bathrooms.
Anonymous
7 years ago
Great to see happy customers! Nicky is one of the best! Hope to see you again for any future flooring needs!
5.0
Elizabeth B.
8 years ago
Great service! Very happy with the suggestions from Darla. Installers were thorough and careful. The new floor looks wonderful!
5.0
Janet G.
8 years ago
I was very pleased with the product and service I received from Flooring Solutions when building our house. Nick spent lots of time with me making suggestions based on my needs/taste, helping me to stay within budget, even letting me take tile samples to match with other selections. When we had a small issue with grout haze, Nick quickly helped me solve the problem, including making sure I knew which products NOT to use as to ensure my tile/grout wasn't damaged. I would definitely use Flooring Solutions again.
5.0
R A.
8 years ago
Overall Great Experience, very professional, timely and affordable. Workers did an excellent job renovating our master bath, highly recommend
5.0
randy c.
8 years ago
Recently had our downstairs completely converted to hardwood. We found working with Jon and Flooring Solutions was a very rewarding experience from start to finish. I have already recommended Flooring Solutions to several of my friends. We will use them again in the future.
5.0
Mind D.
8 years ago
Nicky Vacante was very helpful in helping me get the right type of engineered wood for my project. I was trying to choose between traditional hardwood and engineered. Nicky explained the difference between the two solutions and the indicated materials needed to lay down traditional hardwood would be about 1.5 to 2 inches higher than the concrete floor. With this information I was able to mock up a traditional layout and determine the transitions between the tiled kitchen and carpeted bedrooms would be excessive. Engineered wood would be the same height as the tile and carpet, so the transitions were very smooth. Choose an excellent quality scraped Bella Cera product that looks amazing and was installed quickly and professionally. The installers did an amazing job of fitting the floor to the layout of the room and the painter fixed up some imperfections in the baseboards while he was painting the quarter round shoe moulding to match the baseboards.
5.0
Gina D.
8 years ago
We have been doing renovations and this is my favorite. We went with tile that looks like hardwood. Now 2 years later it is still the best upgrade we did. That said, Nick at Flooring Solutions sat down with us and let us know what to expect from the tile to the installation. Which meant that even before we made the purchase we knew we made the right choice going with Flooring Solutions. Give Nick a Shout out!
5.0
Brian C.
8 years ago
I highly recommend Flooring Solutions to anyone. I have used Flooring Solutions on two separate occasions. They installed hardwood floors in an office and also did a great job in renovating a bathroom. Both jobs were completed on time and the employees of the company were very professional.
5.0
Becky S.
8 years ago
I can't say enough about Nick Levin in the professional help and knowledge given in purchasing our hardwood flooring. He was so helpful in a minor issue we had but not due to anything caused by Flooring Solution. They corrected this problem with great customer service. Thank you Nick, Aaron and Shane!
5.0
Sandra M.
8 years ago
I had a flood experience that required a rethinking about my flooring. I am a planner but I didn't have that luxury in this case. Flooring Solutions Jeff Williams managed to walk me through the selection process, made recommendations, explained detailed questions, followed up on all of my phone calls, and made time for me after his working hours. He went the extra mile and the flooring is EXACTLY what I wanted and envisioned. I could not be more pleased with the installation and the final results. An all around good experience and I will highly recommend in the future.
5.0
Weichert S.
8 years ago
These guys have always done a great job for SPM Real Estate. The price is more then fair and knowledge of products and installation are top notch. I wish I could have given them 6 Stars.
5.0
Michael S.
8 years ago
The showroom is the best in town. Better then the showroom is the service Nick and the employees provide. Call Nick and he takes great care of you. MS
5.0
Raymond H.
8 years ago
In all honesty, I was a very difficult customer. I changed my mind a thousand times, asked for a plethora of quotes, and changed schedule multiple times. Flooring solutions worked with me on price, schedule and installation. Advice was sound and reasonable. I highly recommended Flooring solutions
5.0
Mynor T.
8 years ago
Excellent service the best quality on floors only with flooring solution of Memphis
5.0
Bonnie G.
8 years ago
Great group. Very personal. Not like the big box stores. Many different solutions for all floor types. Recommend it highly. Installers also did a great job.
5.0
Natalie C.
8 years ago
Michael & his guys did a fabulous job at my house. I went out of town & returned to beautiful floors and a cleaner house than I'd left!
1.0
Missy M.
8 years ago
Well....I filled out the contact info on the website and Michelle called me the next day which was a great start! She came to my second home in Memphis and looked at the area of hardwood floor that I needed replaced(from pet damage) and told me she would draw up an estimate for me and send it via email. 5 days later I called her and left a message inquiring about the estimate(I really needed the work done and wanted to make a decision on which company to do it) it has been 6 days since I left the message and still no call back..11 days total. So I will be going with Old World Floors because within 3 days Jim came out and provided an emailed estimate to start the job. So, Flooring solutions seemed nice by looking at the reviews but with no follow thru or communication to their customers.... they will not get my business.
5.0
Holly C.
8 years ago
I have nothing but WONDERFUL things to say! I am a bit late to getting around to writing this review (due to my hectic RN schedule), but we had our home re-carpeted on 11/16/15 and we could not have dreamed of a better experience. We have 2 large dogs so we had planned on them being at the vet for annual shots and what not as not to keep them in the backyard for what we assumed would be all day, and mind you, we did move all of our own furniture from the areas where the carpet would go to either tiled areas of the house or out in the garage and so on. We knew on the front end that they would have to go pick up our carpet that morning as they didn't have it in stock but, they were at our home at 9:00am sharp, as planned, AND THEY WERE COMPLETELY FINISHED IN THREE HOURS!!! This was NO rush job! This was and is professional and beautiful and we love it! My furbabies got to come home early, we were able to put our home back together and enjoy the rest or a rare day off together, our home was BEAUTIFUL, and all of this for a very reasonable price! PLEASE call Michael at Flooring Solutions and let him help you with all of your flooring and remodeling needs. You will not be disappointed.
5.0
Alan T.
8 years ago
Flooring Solutions was absolutely amazing to work with, Jon Straub took extra time to talk with us about our options, and did not try to push the most expensive option. He was focused on the quality of the product that we could get. The tile work was incredibly fast, as well as well meticulous, followed by great clean up. The flooring crew was experienced and quick, with VERY LITTLE MESS! I have heard horrors from other people about having floors sanded and re-stained, but the lack of heavy dust was jaw dropping. In addition, our floor was later scratched in the process of the remodel. John's team was able to come back and figure out the best way of fixing the issue without having to refinish the whole floor. It looks amazing. I will DEFINITIELY use Flooring Solutions of Memphis again on our next remodel.
5.0
Danielle T.
9 years ago
Look no farther than Flooring Solutions for flooring, tile and home renovations! We had the best renovation experience with this company. The owner and sales staff were top notch in assisting us in our material choices and floor stain. The showroom was so impressive with a multitude of selections and options for our entire renovation. The process was seamless, professional and was top quality work. The contractors on site were clean, quick and did beautiful work. In the future our family will always use Flooring Solutions for all our renovation products!
5.0
Kay C.
9 years ago
Just replaced bedroom carpet. Flooring Solutions was fantastic. Michelle is very knowledgeable and great to work with. Prices very competitive, installers efficient and considerate. I will certainly use again.
5.0
Noel F.
9 years ago
Excellent service, excellent product! Highly recommend!!
Anonymous
9 years ago
Thanks Noel! It was a pleasure working with you.
5.0
Matthew K.
9 years ago
Jon and his team are so customer centric, high quality, reasonable pricing, attention to details, efficient - you really can't ask for anything more. I wish there were more providers like Flooring Solutions, they are the model for great customer service. I'm lining up the next several projects for them. Thanks Jon!!
5.0
Danielle T.
9 years ago
Flooring Solutions of Memphis is by far the most professional, competitively priced, and have superior workmanship than any other company we have used in the past. We had our hardwoods sanded, stained and sealed in our entire home as well as our expansive tile backsplash installed by this company. The sanding process was beautifully done and was very timely. The dust was kept to an amazing minimum and the crew was so committed to a job well done. There were ample color and finish choices as well as sealing types. Jon Straub, the owner, was very knowledgeable in helping us navigate through this kitchen and home renovation. When visiting the showroom, we found thousands of options to choose from with a beautiful array of samples. The floor sales staff were very helpful in helping us with styles, colors, grout type etc. We will be devoted to this business for our future renovations and look forward to working with them in the near future!
Flooring M.
7 years ago
Thank you so much Danielle for the kind words. We very much enjoyed working with you and hope to do so again in the future!
5.0
Vickie W.
9 years ago
I had been searching for a floor for my laundry room for months. I didn't want to spend a whole lot but wanted a durable floor. Thanks to Nick I got exactly what I wanted at a great price. The flooring was installed without any problems. Very nice working with Flooring Solutions I will be recommending to all my friends.
5.0
David P.
9 years ago
I was putting my house up for sale and needed some quick tile work done and some thresholds throughout my house. After a quote from another company, I went by not knowing anything about Flooring Solutions or what to expect, especially since I didn't have a huge job to offer. The owner, Jon was extremely helpful and knowledgeable. He helped me pick out the right tile and had the entire job done in 2 days! He was very reasonably priced and it helped me sell my house in the first week. I would recommend Jon and Flooring Solutions to anyone and will definitely use them again in the future. He followed up with me after to make sure I was satisfied. Great experience!!
5.0
Carl G.
9 years ago
Flooring Solutions of Memphis is the premier competitive honest and ethical flooring company of the Mid-South. If you are fortunate enough to deal with Nick Levin, you are fortunate indeed. Nick is competent, courteous, knowledgable, helpful, and extremely patient. He determines what you want to achieve, what your needs and dreams are, and then gets you there with great skill. He made our dream design become a reality. His team of professional installers are second to none and totally honest. Our home has increased in beauty, and in value due to Nick and the team at Flooring Solutions of Memphis.
5.0
Ryan F.
9 years ago
I worked with Nicky Vacante and he is a very honest person and helped me pick out the best colors for my kitchen remodel.
5.0
bethhall1
9 years ago
Great Service
"Used them for hardwood flooring, tile flooring, and tile showers and we are very happy with the work. The workers were very nice and cleaned up after themselves. Would highly recommend Memphis Flooring Solution."
5.0
Jason F.
9 years ago
Use Flooring Solutions for all my jobs, Nick and his crews are top notch
5.0
El P.
9 years ago
5.0
Ginger C.
9 years ago
Exceptional service quality and people who really care about my projects. I would highly recommend flooring solutions to anyone who wants a beautiful job.
5.0
Ben W.
9 years ago
5.0
Pam B.
9 years ago
5.0
martha52
9 years ago
great customer service
I had two custom rugs made and Nick Vante took great care and personally delivered them to my customer. That is great customer service. Thank you Nick. The rugs were perfect.
5.0
Danielle T.
9 years ago
Flooring Solutions is by far the best flooring and tile store I have had the pleasure of working with. John S. has helped us with our project from the very beginning. His knowledge and product line to choose from can't be beat! We look forward to working with them on many home projects!
5.0
Price
9 years ago
Well Done!
"I'm so pleased that I returned to Flooring Solutions for my new carpet and tile floor. Service at the store was very good. While the old tile removal was quite a job, it did not deter the crew. I also had Ditra installed to protect tile from future cracking from minor foundation cracks. New tile was installed very well and looks great. They answered questions and offered suggestions for a professional looking job. All were professional, respectful and courteous and made sure of my satisfaction. The carpet was installed professionally and quickly and was vacuumed as well. It looks and feels great. Confidently recommend Flooring Solutions."
5.0
Beth30
9 years ago
Highly satisfied!
"They installed carpet in my home two weeks ago. The whole experience was very pleasant, from the initial visit by Michael to the installation which was completed in one day. We feel we received a great product and great service for a very fair price."
5.0
abigflooringfan
9 years ago
Great looking floor
"When I spoke with Nick, he said that my floor might go in on Thursday, but it actually was installed two days earlier. Not only did I think that it looked good, but the contractor doing my build out was impressed with him as well! Then when I was talking to him about some painting of baseboard, he told me I had been overcharged for that. I went back to my contractor and got the bill cut by over 50%! Nick goes above and beyond and is ideal to work with."
5.0
CHAC
9 years ago
Repeat Customers
"We stumbled upon Flooring Solutions quite by accident! When our sales person came by for the free estimate, we had an immediate rapport. He was professional and VERY helpful. The tile and grout choices the best I had ever seen in our price range. The installers were professional, expert and clean. I will absolutely use them again, probably within the next 6 months."
5.0
jim38117
9 years ago
great company
They installed new flooring throughout the house. Hardwood in my living and dining room and carpet everywhere else. I couldn't be more happy with how the house looks!
5.0
SexyG
9 years ago
Great service
I used them in November and was very pleased with my floors and bathroom.
5.0
JeanieV
9 years ago
I love my floors!!
"They installed new floors after a flood, then when a second flood damaged part of the new floor they came back and fixed it so you'd never know there was a problem. I have already referred them to 3 people and two of them have used them as well. Thank you Nick and your team for the great service!"
5.0
billy y.
9 years ago
Try them you will like it!
"Quality products, competitively priced, very good service , and the installation team was first class. I will use them again and encourage shoppers to give them a chance to earn your business"
5.0
maddox123
9 years ago
Flooring
Jeff with Flooring Solutions has doe several jobs for us and done a excellent job
3.0
sepp
9 years ago
great service- but poor flooring appearance
"The individuals assigned putting in bathroom tile and hardwood floor several months ago were outstanding- we are however disappointed with the quality/look of the Shaw hardwood floors [ Gunstock-heartland]which have many , many unsightly black knots and several imperfections- Our similar engineered hardwood floors[ Bruce] installed about 25 years ago appear vastly superior to this recent product"
5.0
Julie117
9 years ago
Easy to Work With! Great Prices!
"I used Flooring Solutions of Memphis for new hardwood and carpet. The service was excellent from the beginning visit in our home with samples, to their gorgeous showroom, excellent pricing and top-notch professional installation. We love our new floors and are so pleased we chose this company. Highly recommend!"
5.0
joy2100
9 years ago
Happy Customer!
"We had quite a bit of work done on the interior of our home which included replacing all the flooring. Flooring Solutions got the job done quick and professionally. Our selections included ceramic tile, wood laminate and carpet. They were able to help with the selections to make sure we got the proper flooring to meet our needs. We couldn't be happier with finished result!"
5.0
Carl
9 years ago
"Truly, Flooring Solutions For Consumers"
"I am overwhelming pleased with the solutions provided by Nick Levin of Flooring Solutions. If you are fortunate enough to work with Nick Levin, you are fortunate indeed. He is a competent partner for the consumer. He is courteous, professional, gifted, and a joy to work with. He will partner with you to find a flooring solution that will fit in your budget which will give you a lifetime of enjoyment. Carl G."
5.0
Rpcc
9 years ago
Very professional
Great crew. Job completed on time with perfect installation.
5.0
Crew1
9 years ago
Service
My experience with Flooring Solution of Memphis exceeded my expectations from walking into the showroom to watching the wall-to-wall carpeting installation process.
2.0
Hesch
9 years ago
Almost...
The installation of the new carpet was fine. But there is a problem where the new carpet joins with existing carpet. The existing carpet now has a curl or wave and needs to be tightened. I will call to arrange a time to have this done.
5.0
TyHu
9 years ago
Great work!
Very happy with my experience! Thanks again for the good work.
5.0
Melanie
9 years ago
Hard wood floors
I have had this flooring for at least 2 years... Very satisfied
5.0
JasonF
9 years ago
Great Service
I have used Nick and his guys for years and always get great service and professionalism.