CHERRY CARPET AND FLOORING
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Cherry Carpet & Flooring
2915 London Blvd, Portsmouth, VA 23707-3405
757-397-5811
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
May L.
5 months ago
I Had a nightmare in my master bath going on almost for a year with a dishonest person I would not call a contractor I was completely destroyed mentally and physically an $8000 job Paid Buy insurance had now turned into $20,000 According to six contractor bids 👌👏🏻👏🏻👏🏻👏🏻until Cherry Carpet came along and saved, not only the day, but my health -honestly I have wonderfully Experienced such professionalism on every level from Ashley Who is unbelievably accurate Among her Other wonderful qualities, and who also matched a product from five years ago for my shower, and Brian, who is one of the last of his profession for tile work and putting that beautiful floor down I can’t say enough I do not have the biggest and best words to describe this company and the people that they have working for them -they are assets!!! I say that’s what set's Cherry Carpet apart from the rest of “what’s out there “. thank you Cherry Carpet. 🥰🥰🥰👌👌👌 well done
5.0
Sherri S.
5 months ago
Thanks Bryan for keeping our floor top notch. 🙂
Anonymous
5 months ago
No problem! Thanks for trusting us with your home! B. Ross Cherry - President
5.0
Wayne T.
5 months ago
We are extremely satisfied with the professionalism and service provided by Cherry Carpet & Flooring. From Ashley, who helped us from the beginning to the very polite and talented installers it has been a pleasure working with them. We will never look elsewhere when it comes to our Carpet needs.
Anonymous
5 months ago
We love to hear that we meet or exceed expectations, it truly is what our team loves to do! We enjoyed working with you too and look forward to helping you with any flooring needs you might need in the future. Thank you for trusting in us with your project. B. Ross Cherry - President
5.0
JoJack's C.
5 months ago
We are repeat customers of Cherry Carpet. We just refinised our room over the garage, and Cherry carpet came through for this project, as they always do!! The floors look amazing, the people are timely and very professional. They clean everything before they go. We will return again & again!!
Anonymous
5 months ago
We hope you do return again as we love working with you! Thank you so much for trusting us all the time with your needs as we truly appreciate it! To share a little back, we also love coming to your place as it's always top notch! We look forward to the next time for both, you to work with us and us to enjoy your wonderful food and drinks! B. Ross Cherry - President
5.0
Tammy O.
6 months ago
Cherry Carpet was a great choice for my carpet installation. From beginning to end professional service! I visited the showroom, and the vast selection and styles of carpet made it hard for me to narrow down my selection, but my salesperson helped through it all! Their prices beat out several big-name carpet companies in the area!
Anonymous
5 months ago
You know, Warren Buffett states "Price is what you pay, Value is what you get"! We love to hear that not only does our service win but our prices too! We are glad you felt our value. Thank you so much for trusting in us and we hope we get to work with you again. B. Ross Cherry - President
5.0
Rob B.
7 months ago
Great customer service and quality work! Haley was great to work with and displayed professionalism throughout the in-home process and selection of carpet. The stairs runner carpet matches great with the light color grayish paint on the wall. The price is worth the quality of carpet and the work. Thanks!
Anonymous
5 months ago
We are so glad we gave you value and quality! We work hard for it and it makes our team smile to hear it! Thank you for trusting in us and we hope we get the opportunity to help you again. B. Ross Cherry - President
5.0
Baylien B.
7 months ago
Cherry Flooring were prompt in getting back to me about my inquiry. They made the process of selecting my new carpet very easy and straightforward. The pricing was very fair and affordable for very good quality. When the installers came, they were on time, quick, efficient and did an all around excellent job. Highly recommend this company. I will definitely be approaching them for any flooring needs I have in the future.
Anonymous
5 months ago
We are so happy that this was your experience with our team! Thank you for letting us know how we did for you. We look forward to your next flooring needs to assist you again! B. Ross Cherry - President
5.0
John E.
7 months ago
The whole experience was great from the sales floor to the last detail of the installation. All very professional and friendly.
Anonymous
7 months ago
We are so glad that your experience with our team as stated! Our team works hard with the goal of this experience in mind (they like to call it the "Cherry Experience"! Thank you for trusting in us to handle your project and we hope to work with you again!
1.0
Mia H.
7 months ago
I still have nightmares from my experience with this company and it's owner. - Updated: Although the owner denies it, I have receipts for the work performed.
Anonymous
7 months ago
We believe this to be a bogus review. We have never quoted or contracted for work with anyone named "Harrod". Further, this is the President (owner) of the company and I have never spoken too or dealt with you either. If you believe our assessment to be incorrect, please call us at 757-397-5811 or email us at info@cherrycarpet.com and we will help you further. B. Ross Cherry - President (Owner) Update: We have no quotes or contracts in our system with your name. Further, I know I have never spoken or dealt with you personally and I am the owner. Please post the receipts if so as it will have our address and info if so. Our only showroom / office ever has always been in Portsmouth, Va. We would greatly appreciate you calling or emailing the contacts stated above to try to understand if it is truly us (their used to be another company called Cherry Floors in Suffolk, VA & Newport News, VA which we had to go after for using our name and they are not in business currently) or if it is, how we failed and don't know it as we are very aware, involved and care about our customers greatly. We truly want to interact with you to have full clarity on this please. (Ross C)
5.0
Max G.
10 months ago
The Cherry team did a fantastic job on our commercial flooring project, despite some unexpected challenges to get the floor level with the 50+ years of bolts and trenches in our concrete slab. Everyone was a pleasure to work with and made the process easy for us start to finish. If you need flooring done right, save yourself the time and hassle of looking around, Cherry is the best. Thank you everyone on the team for helping us transform our space! We couldn't be happier.
Anonymous
7 months ago
We love it when our customers receive the "Cherry Experience" our team likes to call it. Our team works hard try to make our customers feel this way so we are so pleased you "couldn't be happier"! Thank you for trusting in us and we hope to work with you again in the future. B. Ross Cherry - President
5.0
Tara B.
10 months ago
I recently had the pleasure of working with Cherry Carpet and Flooring, and I must say, their service was truly exceptional. As a property owner with multiple properties, time is always of the essence when it comes to renovations. Cherry Carpet and Flooring went above and beyond, providing accurate measurements, prompt quotes, and flawless installation of high-quality padding and plush carpet. I highly recommend this family-owned and small business-friendly company to anyone in need of flooring solutions.
Anonymous
10 months ago
Thank you so much for trusting us to help you! We are so glad that we were able to offer you the "Cherry Experience" that we work so hard to create. We hope we get the opportunity to work with you again!
5.0
Mary D.
10 months ago
I love my new (luxury vinyl plank) floors, and will definitely hire Cherry Carpet & Flooring when it’s time to update the rest of the house. Ashleigh worked with me to find a way to install floors in my living/dining/kitchen that worked within my budget. Eric was helpful and easy to communicate with when we discovered a sloping subfloor issue that delayed the project. But Steve was the rock star- he was meticulous in installing the floors and made it look perfect- it’s hard to find dedicated folks with his attention to detail. It feels like a new house, I couldn’t be happier. I definitely recommend the Cherry Carpet & Floor team and will definitely work with them in the future.
Anonymous
10 months ago
Hello Mary! Thank you so much for taking the time to leave us such a terrific review. We are glad to hear that you are enjoying your new luxury vinyl planks! We look forward to helping you with all your future projects!
5.0
Bruce Q.
12 months ago
Anonymous
12 months ago
Thank you so much for making the decision to have us handle your carpet and taking the time to review us! We appreciate your trust in us! B. Ross Cherry - President
5.0
Deborah W.
last year
Outstanding experience from sales interactions with Eric and Ashley, who worked to find us the right carpet at the right price, to their outstanding installation team, who were efficient, careful with our furniture and cleaned up everything, including access areas beyond installation areas. Highly recommend!
Anonymous
last year
We are so pleased you received the "Cherry Experience"! I know our team really focuses on offering this experience and they will be appreciative of you letting them know they hit the mark. Thank you for trusting in us to help you with your investment as we know their are many options out there. We are here and ready to help you with any future projects. B. Ross Cherry - President
5.0
Deanna
last year
Eric is great so work with. Not only is he extremely knowledgeable about all things flooring, but he’s very personable and kind. Thanks for all your help!
Anonymous
last year
Thank you for taking the time to let us know! Kind being a key word that we need more of in this world! We’ll make sure he knows your kind words. B. Ross Cherry - President
5.0
Jean C.
last year
Cherry Carpet was fantastic to work when when we needed our kitchen floors replaced due to a leak. Everything from communication, to information about different types of flooring, to the actual install date.. everything was done with excellence! I highly recommend this company for any of your flooring needs. I can’t say enough great things about them! The pictures from left to right are before/ after!
Anonymous
last year
We are so happy you had a great experience!! Our team likes to call it the “Cherry Experience” and work diligently to try to create it for our customers. Thank you for trusting in us to help you and we hope for the opportunity again (just not due to a flood on your behalf but if so, we’ll be here for you 😉). B. Ross Cherry President
5.0
bill l.
last year
Very pleased could not be happier the installers were great the show room floor people made it simple. Definitely quality carpet and installation
Anonymous
last year
We pleased that we were able to offer you the "Cherry Experience". Our team takes pride in trying to achieve this daily for our customers. Thank you for taking the time to let us know how we did and trusting us to help you with your investment. B. Ross Cherry - President
5.0
Thom H.
last year
I shopped around for this important purchase and we are so glad we chose Cherry Carpet. Ashleigh and Eric were very helpful throughout the project. The installers were polite, on-time, and subject area experts. Looking forward to enjoying our new carpet and flooring for many years!
Anonymous
last year
Warren Buffet once said "Price is what you pay, Value is what you get". In the loudness of today, I think that is hard sometimes to hear through everything, so we are so grateful for testimonials like this that have it be heard. I know our team loves hearing this as I believe they truly work hard at the core to offer the "Cherry Experience" of which I couldn't be prouder. Thank you so much for trusting us to help you with such a large decision, we know it is not a small one of which we take to heart. We look forward to you enjoying your new flooring too and stand ready to help you with any other projects that you might have in the future! B. Ross Cherry - President
5.0
Nancy C.
last year
Ashley was excellent and made the process so easy. I highly recommend Cherry Carpet, they were able to get my carpet in record time and schedule it at my convenience. The carpet installers were professional and did an awesome job! They moved all my furniture and put it back in the same spot. They vacuumed everything and even took their shoes off while installing! Ashley even called to make sure everything went well and we were satisfied.
Anonymous
last year
We always talk about what we sell and it is not flooring, it is service and an experience that makes our customers life easy - the "Cherry Experience". We are so happy that this is what you received and we are so lucky to have team members like Ashley along with all the other members that support in that experience. Thank you so much for trusting your home and project with us as we understand how important that is to you. Also, thank you for taking the time to let us know how we did as our team strives for this experience with every relationship so it is so nice to hear. Thank you again and we look forward to helping you with any of your future flooring needs. B. Ross Cherry - President
5.0
melody b.
last year
Our entire experience with Cherry Carpet was outstanding. Ashleigh was very helpful in assisting us with carpeting our upstairs bedroom. The installers were professional and extremely courteous.The workmanship was flawless. They arrived at the scheduled time. They worked without interruption, picked up afterwards and even vacuumed. Excellent choice in your carpet needs. Cherry Carpet meets all expectations and more! We highly recommend them!
Anonymous
last year
We appreciate you taking the time to review our store, Melody! We're thrilled to hear that Ashleigh was so helpful throughout the experience and that the installation team worked efficiently and did an excellent job. We hope that you enjoy your new carpet for many years to come. We appreciate your business and hope to see you again soon!
5.0
William M.
last year
We recently had our family room re-carpeted. I used the interactive tools on the Cherry Carpet website to select the type carpet and color. Uploading a photo of the room and being able to place the color into the photo was an excellent way to see first hand how it will look. I called Cherry Carpet and talked with Eric who was very helpful. It was arranged to have someone come to our house to measure in just a few days. Ashleigh did our measurements and brought samples for us to ensure we liked the material and the color. The carpeting we chose was not in stock currently but Ashleigh advised she would check on the status for us. In about about 10 days a crew came to do the install and they were friendly, professional and did a great job. We will be heading to Cherry Carpet for the next flooring project. It was a good experience for us.
Anonymous
last year
William, thanks for the amazing feedback! It's great to hear that you enjoyed the tools on our site and that Eric and Ashleigh were helpful and professional. We look forward to working with you again on any future projects you may have!
1.0
Honey M.
last year
Anonymous
last year
We take our customer experiences very seriously, always want to know the purpose of a one star review and what we could do better. We see that we offered you a quote in January of 2021 but did not do any work for you. We have called and left you a message as of this time to find out what we could have done better for you. We would greatly appreciate hearing from you. Our number is 757-397-5811 and feel free to ask for me personally or our retail manager, Eric Thorstensen, who is also available too. Thank you and we look forward to hearing from you. B. Ross Cherry - President
5.0
Peter S.
last year
I am president of a 40 unit condominium in downtown Norfolk. We just finished a major common area update including painting, lighting and CARPET. We are extremely pleased with the end result. Cherry Carpet (Heather in particular) was exceptionally helpful in assisting us attain our vision. She brought in a factory manufacturer's rep who worked with our Board to narrow the choices that could be put to a vote by our owners. They worked with us and our designer from start to finish and sent a great team of installers (Dennis & Alex) whose work was fast, neat, & professional. The whole process went smoothly from start to finish even with supply chain challenges. They could not have been easier to work with and anticipated all our questions. We would highly recommend Cherry Carpet for your project, be it personal or commercial, small or big.
Anonymous
last year
Thank you very much for taking the time to let us know how we did for you and the association. We recognize some of the supply chain issues that were at hand and appreciate your recognition of the team that was able to overcome those challenges together. We are very proud of our team and the "Great 8" core values we share and respect together to be best for our customers. Thank you for trusting in us on such a large project and we are here to help with any other flooring needs you might trust us with next. Sincerely, B. Ross Cherry - President
2.0
T B.
last year
I had over 5000.00 worth of carpet installed that was measured by Cherry carpet. After the installation I had enough carpet leftover to do my stairs, but because I didn't include that in my original quote they wanted me to purchase new carpet. Buyers beware when they come out and measure to make sure they don't order more than what you need. I had enough carpet leftover to do 14 stair treads and a small landing with some still leftover.
Anonymous
last year
Hello. We're always proud to offer excellent customer service and professional installations which includes going over all seaming diagrams and material diagrams with customers when quoting which we incorporate into our contracts. Immediately upon you calling about the leftover, we met you and measured the left-over material to see if the stairs could be installed of which there was not enough to install your stairs. We offered a discounted rate on the new stair quote to try to assist you. If you still desire to have this done, we would be pleased to assist you in any manner. Further, we would be pleased to go over all quantities of left-over material and the amount needed to help understand the true quantities it would take to carpet your stairs. Please do not hesitate to call and ask for me personally, as it would be my pleasure to help you. B. Ross Cherry - President
5.0
Felicia H.
last year
The team at Cherry Carpet is absolutely fabulous from first contact with Amanda to the installation team and last touch with the manager , Eric. I was pleased with the carpet choice and installation as well. I will use Cherry Carpet for my future flooring needs .
Anonymous
last year
Felicia, thank you for the kind words and 5-star rating. We are so glad to hear you had a great experience working with our team and we hope you enjoy your new installation for many years to come. Please don't hesitate to reach out if you ever have any questions that we can assist in answering. Thank you once again!
5.0
Peg S.
last year
I contacted Cherry Carpet & Flooring on May 23rd with a plea: Can you possibly recarpet 3 bedrooms, stairs and hallway ASAP before our furniture arrives on June 7? Several other companies had told me it couldn't be done, but Ashleigh at Cherry pulled out all the stops to make it happen. She came out the next day with samples of in-stock carpet and bid the job pronto, worked with her management to get it scheduled, and together they made it happen--within 8 days, which included the Memorial Day Holiday! The installers were wonderful--super fast, super skilled, and went the extra mile to make sure I was completely happy with the job. Plus, they were extremely nice guys who genuinely cared about doing a good job. Five stars from me. Great company and people!
Anonymous
last year
Peg, thank you for the kind words and 5-star rating. We are so glad to hear you had a great experience working with Ashleigh and our team and we hope you enjoy your new carpet for many years to come. Please don't hesitate to reach out if you ever have any questions that we can assist in answering. Thank you once again!
5.0
S. S.
last year
The new floors look great. Our installer (Steve) did a really good job. Ashley was really good and patient with us. Of course the store greeter was wonderful. He goes by the name of Humble. Be sure to bring a small treat for him.
Anonymous
last year
S. Wilson Sr., thank you for the kind words and 5-star rating. We are so glad to hear you had a great experience working with our team and we hope you enjoy your new floors for many years to come. Please don't hesitate to reach out if you ever have any questions that we can assist in answering. Thank you once again!
5.0
Rich R.
last year
Great experience working with Eric! Very accommodating company with great pricing. Don’t buy until you give Cherry Carpet a try 😊
Anonymous
last year
We are so pleased with your experience. Thank you for the opportunity!! B. Ross Cherry - President
5.0
Nicole W.
2 years ago
I called and left a voicemail. Today I received a call back from Eric and while they didn’t do the service I needed they referred me out to a company that can. I really like that they didn’t leave me hanging and most companies now days aren’t nice enough to get you to the right place to get helped. This company will be my only choice when it’s time to get new carpet installed!
Anonymous
2 years ago
Nichole this review makes my heart smile! We tell our team that we don't sell floors as anyone can do that... we sell service and help. Thank you so much for taking the time to let us know how we did for you and when you need floors of any kind for your home, it would be our pleasure to help and service that need for you if you give us that opportunity! B. Ross Cherry - President
5.0
Steve
2 years ago
Really nice employees. We were greeted by a really nice employee (Dog). He was so excited and friendly. The people employees were very helpful and knowledgeable about their products.
Anonymous
2 years ago
Humble, our Chief Greeter and Smile Creator, works very hard at his job and will be pleased with this review as he loves his "good job" treats! He keeps us all on our toes to follow his lead so I'm glad it shows. Thank you for the opportunity and taking the time to let us know how we do! B. Ross Cherry - President
5.0
Steve G.
2 years ago
I worked with Ashley, she was very prompt and professional! I highly recommend stopping in to check out their showroom for florring and tile.
Anonymous
2 years ago
We are so pleased that you are so pleased with your product and service. Ashley works hard to make sure she offers the "Cherry Experience" as does the rest of our team! Thank you for taking the time to let us know how we did! We look forward to hopefully working with you again in the future! B. Ross Cherry - President
5.0
Cheryl L.
2 years ago
As folks who works in the service industry we understand that things don’t always go as smoothly as we plan- the true test of service is what happens when there is a failure (which will inevitably happen). This happened our recent experience with Cherry Carpet- and I have to say they handled it with exceptional grace and professionalism! Not only was the unexpected delay rectified quickly but when uncovered damage near a door was discovered the manager had it fixed with such speed and precision that it only delayed the installers by 30 minutes! Our sincerest appreciation and thanks to Eric and Ashley- they are both completely amazing!! If you are looking to buy local for flooring needs—look no further!!
Anonymous
2 years ago
While we never want an unexpected on a project, as you stated they are inevitable. When they happen, we talk about them to be better in the future and avoid them IF we can but we always learn from them so we can always give the "Cherry Experience" to the best of our ability. We are grateful that our desire to give that experience is recognized and appreciated even when the unexpected does happen. Thank you for trusting in us to handle your home project and taking the time to share your experience with us. We hope we have the opportunity to help you with your next project and in the meantime, you enjoy your new carpet and rug! B. Ross Cherry - President
5.0
Marty H.
2 years ago
The sales team was very helpful in identifying the product to meet our needs, and the installers were hardworking.
Anonymous
2 years ago
We are very excited that you gave us the opportunity to help you with your new carpet ! What makes us most excited is that you felt the Cherry Experience. Thank you very much for taking the time to let us know how we did for you. We look forward to our next opportunity to help you on your next project! B. Ross Cherry - President
5.0
Walter S.
2 years ago
Our go to store for carpet and flooring. We've never been disappointed with the service or quality.
Anonymous
2 years ago
Thank you for always trusting in us and the opportunity for us to handle your work. We are pleased to have never disappointed you with the true "Cherry Experience". We look forward to any and all future opportunities! B. Ross Cherry - President
5.0
Carole C.
3 years ago
I have had Cherry Carpets provide flooring for multiple rooms in my house and they have always done an exceptional job, this time was no different.
Anonymous
3 years ago
Thank you for the opportunity and trust to handle your home projects. We recognize you have many options and are grateful you choose us. We look forward to having the opportunity again when your next flooring needs arises. B. Ross Cherry - President
5.0
Bob S.
3 years ago
My wife and I wanted to express our sincerest gratitude for the wonderful service we experienced with Cherry Carpet while purchasing our wool carpet for our entire house. The staff, especially Eric, was impeccable to say the least; very detail oriented and responsive. It took us a long time to decide on a product, but there was absolutely no pressure sale or rudeness while we chose. In fact, we took several samples and there was no rush to get them back to the store. On top of all of that, the installation team and the job itself were terrific! We had an issue with a transition and Eric took care of it personally, even came out to ensure it was completed properly. If you need carpet, Cherry Carpet is the place to go.
Anonymous
3 years ago
Mr. Steinberg, Thank you so much for the opportunity to handle your project, allowing us to handle our slight issue and taking the time to let others know of your experience. We have an incredible team that works very hard to give the best experience they can, we like to call the "Cherry Experience". That experience doesn't always come from everything being perfect but also from working hard to correct slight issues for our customers. They work hard to always do right by our customers and I'm grateful you were able to see it. We appreciate your trust in us and would feel honored to help you with any flooring needs in the future. B. Ross Cherry - President
5.0
Christopher S.
3 years ago
Just had Cherry Carpet install carpet in our home. Jessica provided us interested and engaging customer service in their beautiful showroom as well as over the phone. Eric walked us through the costs and while not inexpensive, it was a quality Shaw product and install job. The installers were very skilled and INCREDIBLE hard workers. I would highly recommend this family owned carpet store vs a big box store. I have used the blue box home store before and it was a vastly different experience with random 3rd party contractors for install that could careless. They went to the next random job without pride in their work. Cherry has pride in their work in all steps of the process. Go with Cherry and just enjoy your carpet. Period
Anonymous
3 years ago
We are very excited that you gave us the opportunity to help you with new carpet in your home! What makes us most excited is that you felt the Cherry Experience that we strive for with every customer. Thank you very much for taking the time to let us know how we did for you. We look forward to our next opportunity to help you on your next project! B. Ross Cherry - President
5.0
Cecil D.
3 years ago
Very nice store helpful staff and excellent prices one store you need to visit soon if you need carpet and vinyl floors. I builted 18 new homes and used Cherry Carpert in all of them. I recsetly had a carpet replaced in my living room if had Water damage from conxensatei line cherry carpet was the. Cheapest. By far its worth the drive to Portsmouth to gef tbe besf. Carpef and the besf price.
Anonymous
3 years ago
We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and offer them the "Cherry Experience". Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future! B. Ross Cherry - President
5.0
Charles O.
3 years ago
Anonymous
3 years ago
We greatly appreciate the 5 star review! Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future! B. Ross Cherry - President
5.0
Phyllis (.
3 years ago
Ross C.
3 years ago
We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future! B. Ross Cherry - President
5.0
Cristal M.
3 years ago
Ross C.
3 years ago
We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future! B. Ross Cherry - President
5.0
Kathleen B.
3 years ago
I would recommend Cherry Carpet and Flooring to anyone. They do beautiful work. They were also so kind, accommodating, and communicative. The installers were amazing and finished ahead of schedule. If I ever need additional flooring done in my house I will absolutely return.
5.0
Rick J.
3 years ago
Excellent sales support.
Ross C.
3 years ago
We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future! B. Ross Cherry - President
5.0
Mary O.
4 years ago
huge shout out to the installers. I had 3 bedrooms and a hallway and set of stairs done today and they worked so hard the entire time. I hardly heard them even talking. Beautiful work ...they've been here since 9 am and it's almost 5. Finishing up my upholstered stairs. I know they will put all the furniture back as well. I've got brownies in the oven for them. So impressed!!
Ross C.
4 years ago
Thank you so much for letting us know how we did and trusting us with your house!! Great to hear your experience and I’m sure they’ll love the brownies!!
5.0
Lisa J.
4 years ago
Beautiful showroom and knowledgeable staff! Be a local business LOVEVA!
Ross C.
3 years ago
We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future! B. Ross Cherry - President
5.0
Kelsey S.
4 years ago
Great experience. Wonderful customer service, great job installing, no complaints here!
Anonymous
4 years ago
Thank you so much for letting us know how we did at your home. We hope you enjoy your new carpet in your home for many, many years to come! If we can help you with anything else, please let us know and thank you again for putting your trust in us! B. Ross Cherry President
5.0
Cristan C.
4 years ago
Always helpful with a great selection. Have used them for commercial and custom residential and projects with complete satisfaction. Not to mention, the owners go above and beyond for their community. 10/10
Anonymous
4 years ago
Thank you very much for trusting us with your projects and taking the time to come review us. Please let us know anytime that we can help! B. Ross Cherry President
5.0
Katie N.
4 years ago
Anonymous
4 years ago
Thank you for taking the time to review us. We greatly appreciate it. B. Ross Cherry President
1.0
Cecilia K.
4 years ago
Anonymous
4 years ago
Ms. Kelly, We have looked you up in our system and cannot find where we have quoted or sold you. As you can tell from all of our reviews, we strive to give everyone the best service they could have when looking for flooring. I would greatly appreciate hearing what we did to create a one star review so we can make sure we don't repeat those actions for anyone else. Since I am unable to find any information on you, would you please call me at 757-397-5811 Ext. 126 so I can learn of your experience and try to grow our team from it? It would be greatly appreciated! B. Ross Cherry, President
5.0
Ameesha B.
4 years ago
Wonderful, professional and kind. I got the downstairs in my mother’s house change from carpet to laminate flooring. Cherry carpet & flooring was professional and kind the whole process! They even brought my mom flowers for Mother’s Day because the floor shipment was delayed. I am absolutely in love with our floors & will definitely go to them for our upstairs. Great prices and amazing payment plans. You won’t be disappointed! Trust me
Anonymous
4 years ago
Thank you for the wonderful review! We were so upset when your mother's present for Mothers Day was delayed so the flowers were the least we could do. While it didn't go exactly as planned, the thought that your mother gets to walk downstairs daily and feel special being your mother makes us smile and we feel grateful that you let us be a part of that with both of you. Our team out front said you and your mother were such a joy to work with and we are so appreciative that you put your trust in us for this project. We work hard to try to give all of our clients the true "Cherry Experience" so thank you again for letting us know! We look forward to helping you with the second floor when you are ready! B. Ross Cherry, President
1.0
Steve E.
4 years ago
Enforcing Lord Governor’s Mask Edict when the Lord Governor said he isn’t enforcing it. Turned me away at the door. Find somewhere else to shop and probably save money.
Anonymous
4 years ago
As a small business in this pandemic, we have worked very hard and diligently to stay open for our community while keeping our customers, employees and community safe. This has kept our families fed and money going back to our community which has been no small task. We are not apologetic for any of our actions that we have followed backed by CDC suggestions and the Governor's directives. As you know, we even try to make it easy by offering a mask as we did for you and your wife on Friday to help keep you safe along with our team. I will not apologize for doing the right thing. Further, to your statement of price, I would like to quote Warren Buffet - "Price is what you pay, Value is what you get". Anyone can be the cheapest as that is very easy; however, being the best value takes a lot of work and caring the most for your customer. I guarantee you that we are the BEST VALUE in the 757 of which our testimonials will back. It's a shame the simple task of donning a mask supplied by us kept you from getting the best VALUE but we wish you the best in your endeavors. B. Ross Cherry President
5.0
Mary S.
4 years ago
Such a great experience from start to finish, and I couldn’t be more pleased with how it turned out! From the estimator to the installation professionals, everyone was very mindful about being safe in light of the pandemic and I felt very comfortable. My third floor got a whole new lease on life! It looks great!!
Anonymous
4 years ago
Thank you for the opportunity and your trust in us with your project especially during these different times. I am glad you received the true "Cherry Experience" and are so pleased with the outcome! Let us know if we can help you with any other of your flooring needs and please stay safe. B. Ross Cherry - President
5.0
Rachael S.
4 years ago
Cherry carpet is a very professional company. I received excellent customer service from everyone involved. Ashley was very professional and tried to work with my family's budget. In the end we did not use their carpet service due to issues out of their control but I would recommend them to anyone needing carpet for their home.
Anonymous
4 years ago
We are very grateful that you took the time to review us though unable to use our services. We work very hard to make sure our customers get the "Cherry Experience" and am proud you felt it even when not going through the whole process with us. We truly hope we get an opportunity with you on your next flooring project to show you from start to finish that our whole team will carry that experience all the way through. Sincerely, B. Ross Cherry President
4.0
JE
4 years ago
Anonymous
4 years ago
Thank you very much for taking the time to review us. We appreciate your trust in us and will always work hard to offer you what we call the "Cherry Experience". If we can ever help you in the future, please let us know. B. Ross Cherry
5.0
Celticreds4
4 years ago
Couldn't be more pleased! Easy, smoothe transaction from start to finish. Carpet guys were polite and professional. The finished result is perfect--we love it and get compliments every time someone sees it. Highly recommend.
Nichole M.
4 years ago
We are happy to hear that you had a great experience with us! Customer satification is our priority and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future! - B. Ross Cherry, President
5.0
Cecil D.
4 years ago
Clean customer oriented prices very good quality work.
Nichole M.
4 years ago
Thank you for writing us a review, and know that we would be happy to help you with anything that may you need in the future! B. Ross Cherry, President.
5.0
Andrea S.
4 years ago
This place is amazing, prices are great and everyone is very nice and helpful
Nichole M.
4 years ago
We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
Kevin W.
5 years ago
They are amazing. Thorough, helpful, and patient.
Nichole M.
5 years ago
We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future! B. Ross Cherry - President
5.0
Katy B.
5 years ago
Excelllant pricing and installation!
Cherry F.
5 years ago
Thank you for the review! We are happy that you are pleased with your experience, and would love to do business with you again.
5.0
Jenny T.
5 years ago
🍒Outstanding customer service🍒We were very please with our sales manager Hope. She was personal, professional, answered all of our questions and assisted us in choosing the right flooring for our family. Nichole was also very kind and helpful. The owner, Ross Cherry was very kind, friendly, professional and helpful. The process was seamless. The carpet was installed today by Luis and Manuel. They both were very respectful of our home and property while moving items to install the flooring. Outstanding job Cherry Carpet. Our expectations were exceeded. 🍒
Nichole M.
5 years ago
Your home is beautiful!
Ross C.
5 years ago
We are so glad you are happy Jenny! It looks great!
Jenny T.
5 years ago
Ross Cherry Thank you so much for everything. We are very pleased.
5.0
karen e.
5 years ago
We just had carpet replaced in a condo we own in Va Beach. The service we received from start to finish was very professional. Hope was our sales rep and she was a pleasure to work with. We received a detailed quote with a professional rendering of the rooms to be carpeted, as well as information outlining how to prepare for the installation. The installation team was great as well, they were careful moving furniture, did a beautiful job and left the premises clean. Cherry Carpet's showroom is impressive and worth the trip to Portsmouth. We have had carpet replaced many times in our home and condo, and places we have used in the past are not even in business any longer. Cherry's prices were very competitive....we have learned that "free" installation that places offer is never really free!! We have a few more flooring projects on the horizon and we will call Hope and Cherry Carpet first.
Nichole M.
5 years ago
We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you very much for taking the time to write us a review, and we look forward to the opportunity of helping you in the future! B. Ross Cherry, President
5.0
Debra H.
5 years ago
Anonymous
4 years ago
Thank you very much for taking the time to review us. We hope that you love your new Shaw LVT flooring as much now as you did the day it was installed. Thank you for trusting us with your flooring project and we hope we get the opportunity on your next project. Sincerely, B. Ross Cherry President
5.0
Amber D.
5 years ago
Amazing company with amazing people! We were in and out quickly since the staff knows exactly what they're doing. Don't go anywhere else!
Nichole M.
5 years ago
We are happy to hear that we were able to provide you with a smooth and speedy experience! We call this the "Cherry Experience". Thanks for being a wonderful customer and taking the time to write us a review. Know that we are looking forward to helping you again in the future! - B. Ross Cherry, President.
5.0
Scott F.
5 years ago
Kelly was professional and gave us a great deal on the carpet I was looking for.
Nichole M.
5 years ago
We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future! B. Ross Cherry President
5.0
Lashona R.
5 years ago
Nichole M.
5 years ago
Thank you for the review, and know that we are looking forward to helping you again in the future! B. Ross Cherry President
5.0
Randy B.
6 years ago
All sales personnel and estimators are extremely professional. There is never any rush or pressure during the process. The sales staff is not afraid to offer their own opinions and they have great patience. Once our selection was made the process was flawless. When the date was set for installation, the installers showed up on time. They too, were very polite, courteous and professional. When the install was complete there was zero mess. Everything was cleaned up and vacuumed.... My carpet appears to be one continuous piece of carpet. All seams where two pieces are joined are virtually invisible. I would never hesitate to recommend them. They are as good as it gets. In addition to installing carpet for me, they have also installed backsplash tile in my kitchen. That experience was no different than the carpet install experience with one exception. We had no idea what we wanted for the kitchen. Cherry Carpet has professional interior designers that presented us with a number of options. There was NO CHARGE for their expertise. In fact, we wound up with tile in our kitchen we did not even know existed, and it is beautiful. Like many of you, I had no idea Cherry Carpet provided the myriad of services that they do. They do not only all sell and install all types of flooring, but they also do the complete design, renovation, and installation for all of your kitchen and bath remodeling needs. The difference in Cherry Carpet and any of the "Big Box" outlets is personal service. Cherry Carpet takes each sale very seriously and personally. You will not find that kind of service at any of the "Big Box" outlets. For this, you might think their pricing would be considerably higher.......YOU WOULD BE WRONG. They are very competitive. See More
Cherry F.
5 years ago
We like to call that the "Cherry Experience". Thank you for the review, and know that we are looking forward to helping you again in the future! B. Ross Cherry President
5.0
Randy B.
6 years ago
All sales personnel and estimators are extremely professional. There is never any rush or pressure during the process. The sales staff is not afraid to offer their own opinions and they have great patience. Once our selection was made the process was flawless. When the date was set for installation, the installers showed up on time. They too, were very polite, courteous and professional. When the install was complete there was zero mess. Everything was cleaned up and vacuumed. My carpet appears to be one continuous piece of carpet. All seams where two pieces are joined are virtually invisible. I would never hesitate to recommend them. They are as good as it gets. In addition to installing carpet for me, they have also installed backsplash tile in my kitchen. That experience was no different than the carpet install experience with one exception. We had no idea what we wanted for the kitchen. Cherry Carpet has professional interior designers that presented us with a number of options. There was NO CHARGE for their expertise. In fact, we wound up with tile in our kitchen we did not even know existed, and it is beautiful. Like many of you, I had no idea Cherry Carpet provided the myriad of services that they do. They do not only all sell and install all types of flooring, but they also do the complete design, renovation, and installation for all of your kitchen and bath remodeling needs. The difference in Cherry Carpet and any of the "Big Box" outlets is personal service. Cherry Carpet takes each sale very seriously and personally. You will not find that kind of service at any of the "Big Box" outlets. For this, you might think their pricing would be considerably higher.......YOU WOULD BE WRONG. They are very competitive.
Nichole M.
5 years ago
We like to call that the "Cherry Experience". Thank you for the review, and know that we are looking forward to helping you again in the future! B. Ross Cherry President
4.0
Andre P.
6 years ago
I like working there...... but with my experience and my labor....need more money....like $12hr.
Anonymous
5 years ago
Thank you for your input. You would have to discuss the hourly wage with the temp agency that you worked for.
4.0
GT M.
6 years ago
Anonymous
6 years ago
Thank you for the review and the opportunity to work with you. We are truly appreciative of the relationship. While we are pleased and grateful to receive 4 stars, we are always willing to hear what we can do better for you to gain that extra star! If you have the time to tell us what we would have made your experience better, please do not hesitate to email us at info@cherrycarpet.com or call me at 397-5811. If we can ever help you further, please let us know! B. Ross Cherry - President
3.0
Wayne P.
6 years ago
Not as nice
Anonymous
6 years ago
Mr. Palmer thank you very much for the review. We would like to know what we could do better for you. We generally send out emails to our customers for reviews and feedback but we do not see that we quoted or engaged in a contract with you; therefore have no way of doing so. If you could please call me (Ross Cherry) at 757-397-5811 or email info@cherrycarpet.com to help us improve, it would be greatly appreciated. Take care.
5.0
Cathy G.
6 years ago
We had an install yesterday, and I am so happy with the level of service the installers provided. Cleaned every step and they worked very hard. Hope came out originally for measurements and carpets swatches, she was wonderful to work with. All together a great experience. I would highly recommend cherry carpets!! ��
Cherry F.
6 years ago
We are so happy that you are pleased with your experience. Thank you for your wonderful review and recommendation.
5.0
Linda M.
6 years ago
Excellent!
Anonymous
6 years ago
Thank you for leaving us a great review. We look forward to completing your project and making your stair case beautiful!
5.0
Sara E.
6 years ago
UPDATE: This review was left on behalf of my mother, which is why no record of a purchase in my name was ever found. I responded to a PM from them and got them connected with my mother. It took a few weeks, but one of two issues has been resolved and the second is anticipated to be resolved by the end of this week. I have changed the original one star to four stars. ******************************************************************** Very poor customer service with no follow-through—even after spending a not-insignificant amount of money (with potential for more business). Strongly recommend going elsewhere.
Cherry F.
6 years ago
Sara - Would you please call me to discuss? All of our staff has tried to find you in our system to understand what happened and so I can contact you. No one with your last name has ever purchased or been quoted. We have tried just searching for Sara or Sarah and we cannot correlate with anyone in our system. We care greatly about our customers experiences and cannot correct them without knowing about them. Would you please call me at 397-5811? I would greatly appreciate it. Ross Cherry, President
Cherry F.
6 years ago
Thank you Sara for the updated review. I am glad that we were able to get everything handled for your mother. We hope to help you again when you have any flooring needs in the future. Ross
5.0
Josie S.
6 years ago
I needed to remodel an apartment for my elderly mother from several states away. The Sales Rep at Cherry Carpet was very helpful, educated me on our choices and made the deal come together within mom's budget. The install team was professional, courteous, efficient and incredibly tidy. Mom felt great about the experience, and I feel great too.
Anonymous
6 years ago
Josie, we are so glad that we gave you the "Cherry Experience"! We hope your mother is comfortable and happy in her new apartment. If we can help you in anyway further, please let us know.
5.0
TJ W.
6 years ago
Anonymous
6 years ago
Thank you very much for the 5 star review TJ. We would love to see pictures of your carpet and laminate after they get installed!
4.0
amy m.
6 years ago
Anonymous
6 years ago
Thank you very much Amy for the 4 star review! Please never hesitate to let us know what we could do to gain that extra star as we will always work towards it! We love to hear how we can be better to help our customers.
5.0
Taylor R.
6 years ago
Cherry F.
6 years ago
Thank you for your review. Your 5 stars mean a lot to us. B. Ross Cherry President
5.0
Grace H.
7 years ago
Cherry F.
6 years ago
Thank you for your review. Your 5 stars mean a lot to us. B. Ross Cherry President
5.0
Ryan M.
7 years ago
The folks over at Cherry Carpet & Flooring are genuine, compassionate and dedicated to exceeding your expectations.
5.0
Aaron B.
7 years ago
Cherry Carpet is a great company. They are very professional and pay close attention to detail. I highly recommend them for all your flooring needs.
Anonymous
6 years ago
Thank you very much Aaron! We appreciate the opportunity and look forward to working with you more!
1.0
Nancy A.
8 years ago
5.0
Shupa A.
8 years ago
Undercover Boss winner! Nice to meet you all! Thank you for the hospitality!
5.0
Bonnie B.
8 years ago
Everyone was extremely helpful and very knowledgeable. They went above and beyond to make sure all of my questions were answered and that I felt comfortable with my flooring choices. I would definitely recommend them!
Anonymous
6 years ago
We couldn't be more pleased that you felt the "Cherry" experience! Let us know if we can help you further with anything!
5.0
Lori B.
9 years ago
I am very pleased with the carpets I purchased from Cherry Carpet and Flooring for both my family room and my staircase. Their sales staff were very helpful in providing samples to suit my tastes, while their installers were very precise, professional and neat. I was especially happy with the rug they helped me custom design for my staircase. I would highly recommend Cherry Carpet and Flooring for their quality and their service. Plus, I know they've been in business for a long time.
5.0
Emily A.
9 years ago
5.0
Liz F.
10 years ago
1.0
Matthew N.
10 years ago
5.0
D.j. I.
10 years ago
Cherry carpet is an excellent company ran by true professionals
5.0
Brandon S.
10 years ago
The absolute best in the Hampton Roads area
5.0
Jonathan M.
10 years ago
5.0
Bama M.
10 years ago
5.0
Tara C.
10 years ago
5.0
David O.
11 years ago
5.0
Terry U.
11 years ago
1.0
Amber S.
11 years ago
5.0
Kimberly T.
11 years ago
5.0
Sherry M.
11 years ago
5.0
Damien S.
11 years ago
1.0
Nicole K.
11 years ago
5.0
Jeff I.
11 years ago
5.0
Insider P.
18 years ago
Some of the finest carpets I have seen
This past summer I went shopping for a nice oriental carpet to put in my living room. I went to several different stores around town looking at every carpet they had, but i had trouble finding one that matched the colors in my living room. When I came across Cherry Carpet I was delighted to find a wide range of beautiful carpets. These carpets were of all shapes and sizes and the prices were very reasonable. The assistance I recieved while looking at carpets was incredible and when I found the one I wanted to get they dropped the price $200 so I could afford it! PROS: Excellent help and prices CONS: