BASSETT CARPETS

4.6
|
39 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Bassett Carpets 1637 Main St, Longmont, CO 80501-2614 303-776-5711 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
39 Reviews

Reviews


5.0
last month Bassett Carpets installed hardwood floors in our entryway and family room. They did an awesome job! Their installers were professional and a pleasure to have in our home. The job was done in less time than expected and the floors are absolutely beautiful!!! Much thanks to the Bassett team!!
5.0
last month After getting an awful quote from Costco, I called Basset for flooring. Staff - Polite, professional and trustworthy experience with staff from beginning to end. These guys presented me with all my options with absolutely no pressure selling. Price - Basset didn't nickel-and-dime me with crazy hidden fees that other flooring companies charge like delivery or disposal fees. Installation - The installers were really professional and WOW it looks great! They spent a full 2 days installing and their hard work shows in the detail work, floorboards, transitions, etc. In the end I was happy to pay them $$ thousands of dollars of my hard earned money. It was worth it.
5.0
3 months ago Great customer service. Bassett really put our interests first. The sales staff were great - very helpful. Not on commission so they all pitched in and helped. The installers laid a special sound proofing pad that involved specific installation methods. They were very efficient and followed the detailed instructions for the sound proofing. We strongly recommend Bassett.
5.0
6 months ago Mike and the team at Bassett were absolutely fantastic to work with. They know their stuff and went the extra mile to make sure that we picked the right flooring (carpeting, padding and tile), and that we got top notch installation. Good flooring is a big investment, and we couldn't be happier with Bassett. Highly recommended!
5.0
7 months ago The folks at Bassett Carpets were excellent! They were very helpful and quick to respond. They were completely professional but at the same time very personable. We recommend them highly.
5.0
7 months ago My whole experience with Bassett Carpet was a positive experience. From contacting them to measurements to picking carpet, padding and transitions. Mike was very knowledgeable and a great help. The installers were fantastic. Very professional and seemed like they care about their work. I would recommend Basset to all of my friends and family. A very positive experience which is rare these days with any customer service and product. Thanks again John Owen
5.0
7 months ago The price and the service was beyond what we expected!
5.0
8 months ago Good products, Good sales, Good installation. That about sums it up.
5.0
8 months ago The whole experience of working with your team was excellent. This includes the picking of materials all the way through installation, your people are real Pro's! I have used this company now for two homes and have nothing but praise. I would use them again. Bill Longmont, CO
5.0
8 months ago This customer did not leave a comment.
5.0
10 months ago "We used them last week and it went so smoothly, which is extremely hard to do with our busy family of 4 kids under 6. The floors look wonderful and they treated our home like it was there own. We have been so pleased with every step of the process. Now just looking to find another project in our house for them to do!"
5.0
11 months ago "I was so glad we decided to purchase our carpet from Bassett. They took excellent care of us. Mike was so helpful and really listened to what we wanted and needed. After looking at MANY carpets, he reached for one that was the PERFECT one. It was the color, texture and depth we wanted in our home. It's now a couple of months later and we cannot believe how much better our home looks and feels. Thank you Mike & Erin for all your help. I felt like we had ""family members"" taking care of us."
5.0
12 months ago Having had some bad luck starting with the flood in 2013 that affected so many of the people in Longmont, our hair salon wants to thank Basset Carpet for taking such good care of us! Our Hair Salon required lots of flood repair and the carpet was the last thing to be replaced. Bassett installed new commercial carpet which looks amazing, and the professional installation was convenient and impeccably done. Their understanding staff went above and beyond to assist us. We highly recommend them!!! -Sandy Root | the Golden Comb Salon
5.0
12 months ago Having had some bad luck starting with the flood in 2013 that affected so many of the people in Longmont, our hair salon wants to thank Basset Carpet for taking such good care of us! Our Hair Salon required lots of flood repair and the carpet was the last thing to be replaced. Bassett installed new commercial carpet which looks amazing, and the professional installation was convenient and impeccably done. Their understanding staff went above and beyond to assist us. We highly recommend them!!! -Sandy Root | the Golden Comb Salon
5.0
last year "Troy scheduled his contractors for the job and I apologize that I cannot recall their names, but they showed up on time and completed the work in a very efficient manner and with great attention to detail. Granted the area was only just over 150 SF to cover the main entry area along with the wash room, and half bath near the garage, they're work was superb and I am glad I upgraded my choice of tile. I would gladly go back to Basset for more carpet/tile work."
5.0
last year "We used Bassett Carpet for new carpeting and new tile for our upstairs flooring and bathrooms. The selection process was quick and easy, not at all overwhelming. The installation process was efficient and timely. We are very pleased with the outcome and highly recommend Bassett Carpets."
5.0
last year "Contacted Troy who showed us the warehouse and then when we selected a carpet the team arrived, they moved furniture and put down carpet then put the furniture back and even re-did a closet door guide attachment the correct manner."
5.0
last year We have used Bassett for all of our flooring needs since 2010 and have always been very pleased with the results!
5.0
last year Unbelievable. You don't find too many companies that respond and help the way Bassett Carpet did. I was in a tough spot and they stepped up. Communication was high and they finished the job in a timely manner. Staff and contractors where great. pleasantly surprised. My house looks great! Thank you!!!
5.0
last year "Choosing new flooring at Bassett Carpets this last year was a pleasurable experience. The showroom is immaculate and organized, with many choices nicely displayed and many price points offered. The sales staff are friendly, informative and patient. The owner is easy to contact and he communicates well. Lastly, the installation was just right and the installers respected to my specific requests. I'll be back this year for the purchase and installation of a tile floor in my laundry room. Very satisfied with Bassett Carpets."
5.0
last year We have worked with Bassett over the past couple of years and will use in the future as we update our home
5.0
last year We love the quality of service and the no pressure sales!
5.0
last year We have used Basset several time and referred them to many friends. Troy is the Best!
5.0
last year "Salespeople were honest and knowledgeable. Carpet installers were top notch, A+. Blind installer was good, but you could tell it was Friday and he wanted to get the installation over with."
5.0
last year "Great products, installation and service. Thank you very much."
4.0
last year This customer did not leave a comment.
5.0
last year "Last year we used Bassett to install new hardwood floor in our living Room and Hall. The advice, product and installation was first class. The squeaks were taken out of the old floor and the attention to detail was excellent. Last week we had the same floor installed in our kitchen with the same results. I will go back to Bassett when we do our Basement area. I highly recommend them ."
5.0
last year I loved working with them. They were so kind and helpful when it came to carpeting our whole house. The installers are great! They are very professional and do a great job. They had solutions for all of the problems that this old house came with. They did a great job installing and made the transitions from room to room and stairs to floor look modern and well done.
5.0
2 years ago Bassett Carpets did all off the blinds, carpet, tile, and linoleum when we remodeled my office a few years ago. The products were all high quality, fairly priced and the installation was always done properly. They did what they said they would do when said they would do it. The process went so well that we chose to have Bassett Carpets also do all of the blinds, carpet, wood, and tile flooring when we built our house. They have stood by their products, too. We recently had a few minor issues with the blinds at my office (two of the windows are very wide for that type of blind). The owner, Troy, came to my office personally to make sure that the problem was properly understood and solved to our satisfaction. I highly recommend Bassett Carpet for all of your flooring or window coverings. In this day and age, it is becoming rare to find companies like theirs who still offer truly genuine and personalized customer service. The big corporations just can’t compare with a family owned and operated business like Bassett Carpets here in Longmont.
5.0
3 years ago "This store offers both carpeting and flooring options. I purchased carpeting from one of the salespeople, Mike at Bassett Carpets. It was an excellent choice on my part. I explained to Mike what I was looking for and he immediately came over to my new home to take the measurements. I live alone and so I informed Mike that I did not need a heavy duty carpet in terms of anticipated wear. Additionally, I told him that I was looking for a good value for the money. Mike took me into the back of the store and showed me several different carpets in different colors. I had in mind a base color for the carpet and he provided me with several options. Mike brought up the point that I might want to consider carpeting that had my base color as well as different colored flecks in it. Mike informed me that these different colored flecks would help to help match the furniture which I had chosen for my home. I did a cost comparison on carpeting at Home Depot, including the pad, and went back to Bassett Carpets. Mike explained to me the comparative factors with Home Depot's carpeting, such as thickness, twist and the like and what I might expect in terms of the anticipated life of the carpeting. He also explained the steps to clean and take care of the carpet. Most importantly, Mike did not exert any pressure on me to choose a more expensive carpet and he took care to ensure that he was meeting my needs. The carpeting ultimately was at a better price than what I would have been charged at Home Depot for comparable carpeting. Last but not least, Mike was extremely accommodating as I had to delay the installation of the carpeting a few times because I was renovating my home. These guys will work with you and provide you excellent value and friendly responsive service. They have my highest recommendation."
5.0
3 years ago "We needed to replace 15 year old sheet vinyl in 3 bathrooms and a laundry room. Bassett suggested Luxury Vinyl Tiles by Armstrong. What a great choice it has the look of ceramic tile but non of the noise, cold or hardness. We chose the variety that looks like slate. I could not be happier."
5.0
3 years ago Bassett Carpets helped us select and then installed our Hickory Hard Wood Floor a few years ago. They did a terrific job and the floor still looks new. Everyone who sees it goes nuts over it. I highly recommend Bassett Carpets for any job you are considering regarding flooring. There is not a better company on the Front Range in my mind... Tim F
5.0
3 years ago "The team at Bassett Carpets has helped us refinish our kitchen, put hardwood through out our main level, and carpeted our second floor. They made the whole process very simple. They took the time to understand what we were envisioning, and then walked us through a number of options in hardwood, carpet and tile. Their consultative approach and vast knowledge sets them apart from all others! Once design decisions were made, they quickly and professionally installed our selections magnificently. The end result...beautiful. Thank You Bassett for the fantastic value and stellar service!"
1.0
3 years ago my blind completely broke now. �I took it to WindoWanGo, a Hunter Douglas Authorized Gallery and they said Basset put the wrong parts on the blind. � I send Hunter Douglas the information and asked for my original $40 back, which they agree to give back, but the President had to say this dig "I assume you somehow misunderstood the process of blind repairs. We DO NOT repair blinds but simply offer Hunter Douglas blind owners a location to ship blinds back to them for repair. As a Hunter Douglas Gallery dealer we were asked to offer this service as a favor to Hunter Douglas to expedite repairs.". �Really? �The shop took my blind 4 times in their store, repaired it, gave it back, etc. �Not once did I ship it out. �What would you call that? I don't think I'm confused about anything. This place is incredible!! They should not even be Hunter Douglas anything!
5.0
4 years ago This customer did not leave a comment.
1.0
6 years ago This customer did not leave a comment.
1.0
6 years ago We thought that by helping out the local business we would received better customer service, but that isn't the case at all. These local guys can't compete with the big boxes so they charge for a higher quality and they deliver a less…
3.0
12 years ago this is a community minded store. my experience with them has been great. I received one of their smaller carpets they ha donated to a charity event. I'm very happy with the quality of the carpet i received. The colors are deep and rich.…
3.0
12 years ago this is a community minded store. my experience with them has been great. I received one of their smaller carpets they ha donated to a charity event. I'm very happy with the quality of the carpet i received. The colors are deep and rich.…